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Written on: 10/01/2014
I bought a new Canon 400mm lseries lens, likely as not the best pice I could find, I spoke to them and found them very aproachaable, paid cash and picked it up. The auto focus stopped working the first time out, I told them that I did not want it repaired but replaced, that may take a couple of weeks , I was told, to be honest I was ok with that so took it back to them. after thatI was told they would not replace it but send it for repair. Never have I come across a more arrogant bad tempered… Read Full Review
Written on: 13/03/2013
Just bought another lens from Martin's camera shop and very pleased with the price and service. Over the past couple of years I have spent about £7000 on lenses and cameras, paying by bank transfer. [name removed] has always kept me informed of progress with the orders and they have been delivered according to their estimated timescales. A bonus is their promise of a pro digital filter with each lens, making a further saving. I will certainly use them again and am happy to recommend them… Read Full Review
Written on: 25/09/2012 by gjwell (1 review written)
Ok, I had ordered from here in the past (only a filter) so when looking to make a substantial purchase was pleased to see a very good price. I was ordering a canon 70-200 2.4IS MKII and a Nikon 18-105. When I got to the checkout only to find that I could only pay by direct credit transfer! no protection of a credit card :(.. I figured the price was good and I had ordered from them before so it would be fine. After placing the order I thought how stupid have I been! I have absolutely no… Read Full Review
Written on: 04/07/2012 by zuluflair (1 review written)
Placed an order for the Canon EF 24-70mm f2.8 L USM with this company and after a week was informed that the order will be late due to cannon discontinuing this lens. Was offered a refund but told that it would be around another 3 weeks for the order to be delivered if I waited. I agreed to wait and after another 4 weeks of silence, when I started chasing my order up, was issued a refund and told that this unit is discontinued and not available any more. Frustrating news, but more annoying is… Read Full Review
Written on: 06/06/2012 by graham12345678 (1 review written)
I don't normally do reviews, but having read what others are saying I thought I should tell you about my experiences for balance. Since 2008 I have bought a Canon 40D, a 10-22mm zoom, a 100mm macro and a 17-40 lens from Martins. All have arrived in reasonable time, and when my 40D shutter failed three times (the original, then 2 replacements from the Canon service centre) they replaced the camera. Email communication was always polite and friendly. I'd have no hesitation in buying from them… Read Full Review
Written on: 18/05/2012
Bought a Canon 5D several years ago from them. All was fine until camera broke down, my fault. When I sent it to Canon for repair at my cost, Canon sent it back with the following comment "As the serial number plate does not conform to Canon norms, for legal reasons we are unfortunately not able to offer any repair service on this product, either on a warranty or chargeable basis."... Not sure where Martin's Camera shop source products but I will not use this company again!… Read Full Review
Written on: 16/05/2012
There is something wrong with the people who own this business, arrogant, little care for their customers and not really on this planet regarding modern business practice. I admit I was woed by the price of the item I wanted to purchase, even though my instinct told me no one gives that amount of money to an online store without a firm delivery promise, but I did. I did phone for stock position and for when the item would be delivered, I was told once money was in their bank, which they claimed… Read Full Review
Written on: 10/04/2012
Ordered 2 cameras, first one delivered to wrong address, second one, gave back word on agreed price even though I gave them £1000 deposite and email confirming price. Now waiting for return of deposite. Very Hard to reach on the phone always goes to anserphone, despite working from home.! Linda is very curt and only helpfull if taking money from you. I have spent £8k with them in the past but will never use them again or reccomend them to anyone… Read Full Review
Written on: 04/03/2012
When returning a camera lens, they stole it and refused to refund me. Furthermore they did not know what the laws about returning items from online shops were. I had to show them a government funded website to make my case of what the law really is and then when the lens was returned to them, they stole it, plain and simple. I asked them not to phone me when going through the returns process, because I suffer from a muscle spasm disorder that affects my face and tongue (even capitalizing "DO… Read Full Review
Written on: 13/06/2011
Absolutely terrible service. When lens ordered I was told over the phone the item would take 1 week to arrive. Three weeks passes and no delivery. Difficult to contact by phone and poor communication by email. They were the cheapest, but if they can't supply what is the point! Avoid!!… Read Full Review
Written on: 05/05/2011
They were upfront with me - Canon lens not in stock and expected until (date given) so I ordered knowing when it would come - and it did. I was completely satisfied
Be realistic here - we choose Martin's because of the price, usually one of the lowest available, so don't expect an 'everything in stock' scenario with over-night delivery - High stock levels translate to higher prices - the Martin's way is the key to their pricing
I will use them every time in future -
PS - Linda could not… Read Full Review
Written on: 11/01/2011
Ordered my lens on a sunday hoping to get it to photograph my daughter's wedding the following weekend. It was only when I rang them on the friday (and left a voice mail) that I was called back and reassured that it would be with me by the following tuesday.
I sent a polite email advising them to let customers know that there is going to be a delay. I also explained my dissapointment at not being able to photograph the wedding but have since had to responce.
… Read Full Review
Written on: 10/11/2010
Just wanted to let you know that the Lens turned up as expected yesterday.
Thank you again for the excellent service which truly makes a difference
these days. Having previously purchased the Canon 100-400mm L lens from you
, I didn't hesitate to buy the 24-105mm L from you - the offer of 3%
discount plus a free Hoya filter as well as your excellent service made it a
very easy choice. I will certainly be ordering my next piece of Photographic
equipment from you.
… Read Full Review
Written on: 13/09/2010
My order did not arrive after three and a half weeks after I placed the order!!!! There was only and only email exchange as a customer service, which was very slow and unprofessional. The reason for the delay in their opinion was down to their supplier and was out of their hands. 21 century now, and they are not able to place an order with their suppliers as it comes, total nonsense. They want to do everything cheap that why everything works like that. Finally I have cancelled an order and… Read Full Review
Written on: 12/08/2010
Today: Thus 12 Uag 2010
Terrible service, ordered online, got call saying the lens was out of stock and may be 10-12 (Full Working) days (So 14-15 Days!). Emailed to say how disappointed I was that there was no indication that the lens was unavailable (I needed it for a family event) and hoped that a 3-5 day window was enough. Got an email back saying it was my fault for not phoning and checking (Its' e-commerce for god sake, thats the point of it) and that due to the nature of my email they… Read Full Review
Written on: 02/06/2010
What a terrible service! I ordered a high price lense from Martins Camera Shop, the transaction on the website went through fine and I eagerly awaited my product to be delievered. 3 days after purchase I got an email telling me they wouldnt send it out without proof of address or identity (after they've taken my money!) Checking my rights, there was nothing in their terms and conditions or anything stated when I made the transaction - they simply decided to change the terms of contract AFTER… Read Full Review
Written on: 28/04/2010
I placed an order on the 19th March. It is now the 28th April.
After being unable to complete my order by the 19th April I requested a refund. As of this morning I hadn't received payment and contacted them via e-mail. They replied saying that a cheque would be sent out by first class post.
This means that they have had nearly £1,000 of my money for nearly 6 weeks and have yet to provide me with either my order or a refund.
… Read Full Review
Written on: 28/04/2010
they charged my card and then they said that it was not authorised, took 15 days to cancel the order and refund my card.
Bad Service Ever Seen !… Read Full Review
Written on: 07/04/2010
Two and a half weeks ago I ordered two canion EF lenses and filters. I received one of the lenses a week after placing the order, however the other lens and filters are still out of stock.
I've spoken to Linda on a couple of occasions who is very pleasant but not particularly helpful with regard to lead-times as I've been misinformed on two occasions about delivery dates. Like other posters I've been offered a refund but am reluctant to cancel the order as the price is very competitive. I've… Read Full Review
Written on: 25/02/2010
I ordered a lens on-line which they immediately charged me for despite their not having the lens in stock. The lens took nearly two weeks to arrive. When it did arrive it was not as hoped for so I returned it next by next day delivery, 35 days later I have still not received a refund. This means that they have sat on my money for 50 days and I have nothing to show for it. To add insult to injury I found the lens over 10% cheaper at another shop the day it was delivered.
DO NOT DO on-line… Read Full Review