Kayak Reviews - www.kayak.com

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★★★☆☆
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57% of users recommend this
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★☆☆☆☆

“Website failed to book room, money held by Kayak.com...”

Written on: 30/09/2013 by NeverKayakCom (1 review written)

I attempted to book a room through Kayak.com. Like many travelers I was on a budget for my trip and wanted to find the best hotel. Kayak.com took my payment information, attempted to book me a room, failed at the booking, yet still put a hold for the full cost of the room on my account. I called the number on the transaction with my bank and was told that they could not help me (offshore support company), so I placed a customer service form through Kayak.com's website. I received the email… Read Full Review

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★☆☆☆☆

“Dont use Kayak. Service is very poor”

Written on: 14/09/2013 by Dano951 (1 review written)

I booked a car rental through Kayak.com for Fortaleza Brazil. I opted for additional car insurance which they charged me straight away with a third party company. When I arrived at the airport in Fortaleza we went to the car rental desk and showed the guy our printed booking receipt from kayak. The guy didn't have us on the system. In fact he never heard of kayak and when we tried to find a number on their website there was none. NEVER TRUST A COMPANY THAT HAS NO PHONE NUMBER ON THEIR… Read Full Review

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★☆☆☆☆

“They collected my money, NEVER paid the hotel”

Written on: 02/08/2012 by Glen1361 (1 review written)

I booked a 2 night stay at the Embassy Suites, Bogota Colombia. I paid Kayak directly, they collected my money instantly, but did not pay Embassy. When Embassy Suites tried to collect from them Kayaks charge card was declined. I have the printed proof of declination as well. This came to light when I tried to check out of the hotel. Almost a week after I paid Kayak. It is now 3 days after check out and they still have not paid the hotel. Custoer service is pathetic, non responsive, and all… Read Full Review

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