Kayak Reviews - www.kayak.com

Click here if this is your business
★★★☆☆
3.1 / 5
From 7 reviews
57% of users recommend this
Click here if this is your business
? Ask our helpful community of experts about this product or company
Kayak www.kayak.com - Ask a question now

Media Gallery for Kayak www.kayak.com

Kayak www.kayak.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Doesn't work for booking”

Written on: 20/04/2014 by Darnells355 (1 review written)

Do *not* book your flight without delay on Kayak.com. Their site is misleading and says that your flight will be managed by Travelocity, however in booking it on Kayak and not directly on Travelocity.com, you are not afforded any of the benefits of a Travelocity purchaser (namely, you cannot benefit from charge or service guarantees). Shift to the travel agency location and book without delay. DO NOT BOOK ON KAYAK.COM! (And also, their client service yet to reply to my complaint.)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Website failed to book room, money held by Kayak.com...”

Written on: 30/09/2013 by NeverKayakCom (1 review written)

I attempted to book a room through Kayak.com. Like many travelers I was on a budget for my trip and wanted to find the best hotel. Kayak.com took my payment information, attempted to book me a room, failed at the booking, yet still put a hold for the full cost of the room on my account. I called the number on the transaction with my bank and was told that they could not help me (offshore support company), so I placed a customer service form through Kayak.com's website. I received the email… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dont use Kayak. Service is very poor”

Written on: 14/09/2013 by Dano951 (1 review written)

I booked a car rental through Kayak.com for Fortaleza Brazil. I opted for additional car insurance which they charged me straight away with a third party company. When I arrived at the airport in Fortaleza we went to the car rental desk and showed the guy our printed booking receipt from kayak. The guy didn't have us on the system. In fact he never heard of kayak and when we tried to find a number on their website there was none. NEVER TRUST A COMPANY THAT HAS NO PHONE NUMBER ON THEIR… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Great for flight deals”

Written on: 08/07/2013 by ldnchris (4 reviews written)

Kayak is my second point of call for flights (if AirAsia don’t have one that suits my dates – yes, I’m a cheapskate when it comes to flights!) and have always come up trumps with the lowest fares from my experience. Have used a couple of the others, but find Kayak to be much better. Highly recommend this one to my fellow price conscious travelers… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“They collected my money, NEVER paid the hotel”

Written on: 02/08/2012 by Glen1361 (1 review written)

I booked a 2 night stay at the Embassy Suites, Bogota Colombia. I paid Kayak directly, they collected my money instantly, but did not pay Embassy. When Embassy Suites tried to collect from them Kayaks charge card was declined. I have the printed proof of declination as well. This came to light when I tried to check out of the hotel. Almost a week after I paid Kayak. It is now 3 days after check out and they still have not paid the hotel. Custoer service is pathetic, non responsive, and all… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“I'm a big Kayak.com fan. It's so easy to use and...”

Written on: 24/08/2010

I'm a big Kayak.com fan. It's so easy to use and always finds the cheapest fares, best routes, etc. Plus they have all these cool tools like Explore (great way to get inspired!) and My Trips (keeps track of all your itineraries). I use Kayak for all my travel shopping and highly recommend it to all of my friends and family!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Recently used for the first time. This is a really...”

Written on: 09/04/2008 by mike (1 review written)

Recently used for the first time. This is a really good web site. Great to use and nice design. Have previously used sky scanner but shall be using this as well in the future. You can see the results on a list matrix or chart. Also has hotels and cars in addition to flights. This is a brilliant site to use, wonder what it is like to book through them?… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview