I've been using AutoAid for 3 years now, but have only had to claim in the last month or so. My first breakdown was 200 miles from home on motorway services. The phone call to AutoAid took about 10 mins to get through and the recovery truck took over 2 hours to arrive. After that it was plain sailing. I posted my docs off to AutoAid and received my cheque about 2 weeks later. Unfortunately I had cause to use AutoAid again when my car wouldn't start from home. This time the truck was here within the hour. I've just got off the phone with AutoAid (13 min), just to see that they've received my claim (I did ask them to acknowledge receipt by email...they don't do that). Anyway, the cheque's in the post. I'm in two minds as to whether I'll renew....They paid up ok, if they'd take claims online, acknowledge your claim and pay by bank transfer I'd definitely recommend them 100%

I have been with AutoAir for years but only had the occasion to use them recently. Dead battery one morning. Called but they didn't arrive for an hour and a half. Chap spent 2 mins hooking the battery up and started the car. Must have spent no more than 5 mins with me but the bill was more expensive than the maximum home start payout. Seems a bit strange to me that this would have been the absolute minimum anyone could have done yet it cost more than the payout. After all this was a company that THEY sent. Discussed with the claims department but was told that that's the price within the M25.

one stumbler with Autoaid is that they dont`t cover your partner if your not legally married !??

Used them recently simply to jump start a flat battery. They had a local company around within 30 minutes on a Sunday who had it sorted in no time. I sent in my claim and it took Autoaid a fortnight to write to me and tell me the paperwork I sent them wasn't enough and I needed an invoice from the garage. I have had to contact the garage and have them send over an invoice which is a bit of hassle and has delayed my repayment.