AutoAid Breakdown Cover Reviews

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Latest Reviews

★★★★★

“amazing customer service ”

Written on: 23/08/2015 by KatieandAndrew (2 reviews written)

I have had to use my breakdown cover several times in recent years, every time the response has be en great. On this occasion I had my one year old daughter with me and the service level was great - calls to keep me up to date, calls to check the recovery company had arrived and then towed to our choice of garage which was 20 miles away. I would highly recommend using Auto aid as a breakdown company, in my experience better than RAC… Read Full Review

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★★★★★

“amazing customer service ”

Written on: 23/08/2015 by KatieandAndrew (2 reviews written)

I have had to use my breakdown cover several times in recent years, every time the response has be en great. On this occasion I had my one year old daughter with me and the service level was great - calls to keep me up to date, calls to check the recovery company had arrived and then towed to our choice of garage which was 20 miles away. I would highly recommend using Auto aid as a breakdown company, in my experience better than RAC… Read Full Review

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★★★★★

“Brilliant Service”

Written on: 14/07/2015

I broke down on my motorbike today. I've been a customer of autoaid for a couple of years now but never had to call them until today. During the call with autoaid I was initially a little concerned as the lady on the phone was clearly reading from a script designed for car breakdowns asking questions like is the vehicle a diesel is it a manual, how many passengers, ( bare in mind I'm riding a sports bike) Anyway needless to say I didn't need to be concerned, the recovery vehicle arrived in… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 07/07/2015 by Brendan466 (1 review written)

AutoAid Myself and my husband used AutoAid for the past few years. The first claim I made, was when I had a flat tyre at work (my husband was away at the time) and the second was a dead battery just outside my house (we did not have jumper leads or jump starter at the time). On both occasions, the local recovery teams were prompt and courteous. The only downside was having to wait for a while for AutoAid to reimburse me for both callouts. However, in July 2015 we went on holidays to Lake… Read Full Review

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★☆☆☆☆

“first time ”

Written on: 02/07/2015 by wiganlad (1 review written)

First time ive had to use this service due to my car not starting. I rang them up at 14:45 and was told 60 -90 mins waiting time. Its now 18:50 with still no sign. Just spoke to them to ask how much longer as 3 hrs is simply unsatisfactory to which ive just been informed the company that should of arrived dont take payment therefore wouldn't come out to my car. Ive now been told that a different company will be coming in approx 1 hr which takes it to 20:00 if it arrives ! Doubt very much my… Read Full Review

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★★★★★

“First experience with AutoAid.”

Written on: 29/06/2015 by AlexJames1 (1 review written)

Having been a member of AutoAid for some years on the recommendation of Money Savings Expert, I unfortunately had cause to use their services for the first time earlier this month having broken down in a public car park. The service was excellent. The person I contacted was polite and efficient and I was informed of the arrangements and had this confirmed by text. Lantern arrived within 30 minutes and although the mechanic could not rectify the problem, he towed me to the garage of my choice… Read Full Review

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★★★★★

“Fantastic Service Fully Recommend ”

Written on: 19/06/2015 by leothelionsouthwales (1 review written)

Been Member for 5 Years Never Used ,My Vehicle Broke Down on M5 Bridgewater Somerset 6/6/15 ,Rang Autoaid ,As it Was Saturday Afternoon ,& No Chance of Getting Vehicle Fixed ,They Organised a Local Recovery Service RJE of Bridgewater To Relay Me & Car Back To South Wales ,Truck Arrived Within Hour ,Loaded Vehicle & We Were Back Home In 3 Hours .They Also Paid The Recovery Company Direct ,So I Only Had To Pay the Severn Bridge Toll .Brilliant Service All for £39… Read Full Review

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★★★★★

“Fantastic, would always recommend.”

Written on: 15/06/2015 by KyleighDuckworth (1 review written)

Have been a member for over 10 years and realise I have used Autoaid 4 times. Fantastic every time. Call out response has always been quick. Locked key in car in Yorkshire and response was within minutes. We have had a flat tyre and a couple of breakdowns, all in different areas if the country. Response has been great each time. Just pay the breakdown guy, cash or card, send off the receipt to Autoaid and within the week you get a cheque back for the full payment made. Great for people… Read Full Review

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★★★★★

“Excellent service”

Written on: 02/05/2015 by Silvafr40 (1 review written)

I had brake failure on a 6 berth motorhome, so as I didn't have any of Autoaid's details I found their number from a search by my phone and from there Autoaid were excellent. They found my details, organised the flatbed truck so all I had to do was pay the driver then claim it back. I could of course have organised my own tow, but as I was unfamiliar with the area they were happy to organise everything. The refund payment was very quick. Considering the price versus other breakdown… Read Full Review

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★☆☆☆☆

“Broken down & kept being given different ETA's”

Written on: 09/03/2015 by LoganOliver (1 review written)

Hi Car wouldn't start @ home, was told will take between 60 - 90 mins. Waited 90 mins no one came, nothing at all. Called Auto aid & they said the company (RS Recovery's) vehicle had broken down on its way to me. It would take another 90 mins. RS Recovery claimed they had called me to let me know. A bunch of liars!!! No calls, no voicemail, nothing. I told Autoaid if they could send a different garage they said yes but wait time would be the same. I said I preferred that then to waiting for… Read Full Review

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★★★★★

“Great service from for the price!”

Written on: 18/02/2015 by nrMcCabe230 (1 review written)

We have used and claimed 4 times in the last 4 years. All our experiences have been good including being paid promptly within 2 weeks of sending a claim off. Our biggest tow was 250 miles home with a trailer. Positives: Its cheap and they get you home. You get a lot of services for your money and it covers the person not the car. Negatives: You have to pay for the recovery and then claim back. Its a recovery service, they don't try that hard to get you back on the road (although non of our… Read Full Review

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★★★★★

“use them for 13years ”

Written on: 17/02/2015 by KaseyGonzales417 (1 review written)

great service - arrive quickly using local garages..always been very pleased with service - would not consider changing… Read Full Review

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★☆☆☆☆

“Admitted cheque was not in the post”

Written on: 30/08/2014 by ZanderHarding115 (1 review written)

I realised after renewing with Autoaid that I no longer needed their services so phoned immediately to cancel, well before the renewal date. They insist they can not refund payment to a credit card. They claimed to have sent a cheque but subsequently admitted they hadn't done so. They now claim to have sent a second cheque but are still asking for bank details. The cheque still hasn't arrived. I have asked for details of their complaints policy which involves complaining to Lloyds. These… Read Full Review

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★★★★★

“Help when needed.”

Written on: 28/08/2014 by Nancyanderek (1 review written)

We broke down on a Sunday evening in Wales - nothing open! Rang Autoaid, and found a very calm and helpful person, who found out where we were. A breakdown truck arrived in 40 minutes, who took our car to our nearest garage (where it was seen to next day), and took us and our dog home. Car was delivered next morning. Payment arrived from Autoaid within a week or so of claiming. Would probably have waited by the road for ages from the bigger motor organisations. To be honest, the actual… Read Full Review

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★★★☆☆

“Needs improved customer service”

Written on: 11/08/2014 by Josue199 (1 review written)

I've been using AutoAid for 3 years now, but have only had to claim in the last month or so. My first breakdown was 200 miles from home on motorway services. The phone call to AutoAid took about 10 mins to get through and the recovery truck took over 2 hours to arrive. After that it was plain sailing. I posted my docs off to AutoAid and received my cheque about 2 weeks later. Unfortunately I had cause to use AutoAid again when my car wouldn't start from home. This time the truck was here… Read Full Review

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Newmarketuk's Comment

Written on: 13/09/2014

Did they pay both the time?

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Shakesmyteeth's Comment

Written on: 13/09/2014

Yes they did. 2nd claim took about 3 weeks

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Newmarketuk's Comment

Written on: 13/09/2014

Did they pay both the time?

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★★★★☆

“Puncture on M25”

Written on: 07/08/2014 by Jonesyn94 (1 review written)

Had blow out on outside lane of north west section of M25. Once the location was clarified by the call centre, the breakdown arrived in 15 mins and did an excellent job. glad not to have stayed there long. Liked the speed of response, quickness of action and courtesy. Disliked - nothing. … Read Full Review

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★★☆☆☆

“Towing Service”

Written on: 02/08/2014 by DorianWarner (1 review written)

Been with auto aid 5 years. Had to call out 4 times. Use local garages to send out a tow van always. Never attempt to rectify on road side. Yes, it is cheap and they do reimburse quickly but go for it only if you need a towing service. In the longer run, RAC, AA might be cheaper as they fix most things on road side… Read Full Review

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★★★★☆

“Not bad for the price”

Written on: 26/07/2014

Have had call to use them three times now. The local recovery operators used were all very friendly and helpful. First time - flat tyre on the motorway, came within about 45 minutes and were helpful and efficient. The second time I called them, I was in Derbyshire and it was 10pm on a friday evening, in good summer weather. It took them over an hour to find anyone willing to come out 'because they didn't want to venture out into the peak district'. The location was about 8 miles from… Read Full Review

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★☆☆☆☆

“Atrocious service”

Written on: 13/07/2014 by Hutchinson1 (1 review written)

Put in a claim in May and still waiting for payment- fobbed off each time I phone with different reasons why it can't be sorted… Read Full Review

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★★★★★

“Excellent value and service”

Written on: 12/07/2014

I was becoming a little bit fed up with paying through the nose for the AA, so decided last year to try Auto Aid. Purchasing cover was straightforward. My husband's car (Mazda Bongo) broke down collecting our child from school. Phone call to Autoaid was swiftly acted upon and transport arrived in 40 minutes. My husband mentioned that the Bongo was a 4wd - this was acknowledged and they sent a flat bed. The guy asked my husband where he wanted to go and took him straight to our local garage -… Read Full Review

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