AutoAid Breakdown Cover Reviews

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★★★★☆
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Latest Reviews

★★★☆☆

“Needs improved customer service”

Written on: 11/08/2014 by Josue199 (1 review written)

I've been using AutoAid for 3 years now, but have only had to claim in the last month or so. My first breakdown was 200 miles from home on motorway services. The phone call to AutoAid took about 10 mins to get through and the recovery truck took over 2 hours to arrive. After that it was plain sailing. I posted my docs off to AutoAid and received my cheque about 2 weeks later. Unfortunately I had cause to use AutoAid again when my car wouldn't start from home. This time the truck was here… Read Full Review

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★★★★☆

“Puncture on M25”

Written on: 07/08/2014 by Jonesyn94 (1 review written)

Had blow out on outside lane of north west section of M25. Once the location was clarified by the call centre, the breakdown arrived in 15 mins and did an excellent job. glad not to have stayed there long. Liked the speed of response, quickness of action and courtesy. Disliked - nothing. … Read Full Review

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★★☆☆☆

“Towing Service”

Written on: 02/08/2014 by DorianWarner (1 review written)

Been with auto aid 5 years. Had to call out 4 times. Use local garages to send out a tow van always. Never attempt to rectify on road side. Yes, it is cheap and they do reimburse quickly but go for it only if you need a towing service. In the longer run, RAC, AA might be cheaper as they fix most things on road side… Read Full Review

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★★★★☆

“Not bad for the price”

Written on: 26/07/2014

Have had call to use them three times now. The local recovery operators used were all very friendly and helpful. First time - flat tyre on the motorway, came within about 45 minutes and were helpful and efficient. The second time I called them, I was in Derbyshire and it was 10pm on a friday evening, in good summer weather. It took them over an hour to find anyone willing to come out 'because they didn't want to venture out into the peak district'. The location was about 8 miles from… Read Full Review

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★☆☆☆☆

“Atrocious service”

Written on: 13/07/2014 by Hutchinson1 (1 review written)

Put in a claim in May and still waiting for payment- fobbed off each time I phone with different reasons why it can't be sorted… Read Full Review

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★★★★★

“Excellent value and service”

Written on: 12/07/2014

I was becoming a little bit fed up with paying through the nose for the AA, so decided last year to try Auto Aid. Purchasing cover was straightforward. My husband's car (Mazda Bongo) broke down collecting our child from school. Phone call to Autoaid was swiftly acted upon and transport arrived in 40 minutes. My husband mentioned that the Bongo was a 4wd - this was acknowledged and they sent a flat bed. The guy asked my husband where he wanted to go and took him straight to our local garage -… Read Full Review

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★★★★★

“Highly recommended”

Written on: 07/06/2014 by AmelieO'Neil383 (1 review written)

I've been with Autoaid for about 4 years now and would have no hesitation recommending them. I was initially a little concerned about having to pay by card upfront for any breakdown costs and thought that claiming back these cots could be problematic. However on the couple of occasions I've had to use the service I've found the call centre excellent and the claim back process simple. Excellent value for money!… Read Full Review

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★☆☆☆☆

“Avoid at all cost”

Written on: 31/05/2014 by rmChurchill430 (1 review written)

Having been a member for 5 years I had to call for assistance the first time a couple of months ago for a flat battery one morning. The response time was about an hour, and getting the car started was very quick. The problems started with the claim (£50). To date I have not received my reimbursement and have yet to encounter anyone in the Autoaid claims department who has any mannners. Their response is so dreadful that I am amazed they have any customers left. I hold little hope of… Read Full Review

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★★★★★

“Brilliant service for less than £40 a year”

Written on: 17/05/2014

Have used AutoAid for years because they are so cheap, but never needed to use them. Had a flat tyre at the side of the motorway and had no spare. Called the AutoAid number stored in my mobile and they were able to identify me as a customer without me needing to give my membership number, which was a relief as I didn't want to climb back into the car to try and find it. They took my details quickly and within an hour a recovery man had arrived to sort me out. I was expecting to have to pay the… Read Full Review

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★★★★★

“Fantastic cover”

Written on: 12/04/2014 by Xzavier1978 (1 review written)

Have been with AutoAid for years from when it was only £19 per year and had never needed to use them. I always said you don’t know how good a thing is until you try to use it. Well my wife and I had to travel down to her uncle’s to run his car down there, pick up the mother and father in law to bring them back in their car. When we came to drive back the clutch was slipping so I returned to the uncle’s house. A phone call to AutoAid explaining that is was not my car but I was driving… Read Full Review

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★★★☆☆

“Ok but beware”

Written on: 09/04/2014 by JosiahCollier (1 review written)

I have been with AutoAir for years but only had the occasion to use them recently. Dead battery one morning. Called but they didn't arrive for an hour and a half. Chap spent 2 mins hooking the battery up and started the car. Must have spent no more than 5 mins with me but the bill was more expensive than the maximum home start payout. Seems a bit strange to me that this would have been the absolute minimum anyone could have done yet it cost more than the payout. After all this was a company… Read Full Review

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★★☆☆☆

“Appalling Claims Response”

Written on: 26/03/2014 by vtroyer (1 review written)

Response from Helpline: Polite & Promptly answered. Recovery from local garage: Fast,Efficient & Knowledgeable Response from Claims Dept: Terrible.... Waited a month to be reimbursed, fobbed off, called on one occasion & listened to a female Customer Service Adviser rant about a previous customer's poor understanding of the 'English Language' - Not exactly professional is it? Plenty of existing competition available, AVOID!… Read Full Review

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★★★★★

“First call in about 20 years.”

Written on: 08/03/2014 by Mylee1 (1 review written)

I often wondered how well this breakdown service would work. Well if you are in this position don't worry! My clutch failed, I was picked up and attached to the tow vehicle within 30 minuets, towed 30 miles home on to my drive, no trouble at all, Excellent service all the way (highly recommended)… Read Full Review

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★★★★★

“Excellent service”

Written on: 20/02/2014 by gosia.marta (1 review written)

I've been insured with them for 4 or 5 years and have used them many times as I am one of these people who forget to turn the lights off overnight and then need a jump start the next morning. Plus my car is old and often needs help. Anyway, they've been always quick and helpful and no fuss with getting money back. My policy is 39 GBP per year but I need to pay upfront for any towing / roadside repairs and then I get the money reimbursed. Totally worth it as I never had any problem with having… Read Full Review

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★★★★★

“Good prompt service at an amazing prize!”

Written on: 12/02/2014

I have paid for Autoaid cover for about 7 years now and have had to call them out probably about 5 times and they have always been brilliant. The service on the phone has been very polite. I have only once had to call them when not at home and they arrived within the hour they said they would arrive in. Also my car had reaccuring problems and they came twice for the same fault within 2-3 weeks and even then I had no problems claiming back. Would recommend any time!… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 27/01/2014

I witnessed a lady broken down in my local town centre today. She was there for nearly five hours before the recovery arrived, which was a local garage (obviously contracted out to save money). She broke down at 9a.m. and was initially told it would be 11 before anyone arrived, in the event it was almost 2p.m. When I said to the recovery chap she had been waiting almost five hours he laughed!Poor lady was frozen and distressed, fortunately her mother had come to take her little child home… Read Full Review

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★☆☆☆☆

“Avoid at all costs- AWFUL”

Written on: 27/01/2014 by bubbsmouse (1 review written)

Submitted claim mid november. Still awaiting payment at end january. Fobbed off time and time again. Initially-Confirmed they had received claim, then said they hadnt received it when I queried delay a month later. Asked me to fax a copy of claim. Fax number given not in use!Faxed another copy having found correct number myself from internet. Phoned to check receipt,said they had received it and it was on the desk being dealt with that day. Called a week later as no word..said they had no… Read Full Review

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★☆☆☆☆

“Atrocious ”

Written on: 24/01/2014 by Garswooder (1 review written)

Been with them for 20 years and the 1st time I've had to use them will be my last. Quoted 1hr wait and was recovered 2hrs later. Told blatant lies too over phone from their operator. Avoid them like the plague. The one star is for them acknowledging our breakdown… Read Full Review

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★★★★★

“The most trusted and reliable breakdown service”

Written on: 22/01/2014 by Whendz (1 review written)

Having been quoted over £300 for the AA Renewal for 3 people, looked around and discovered Auto Aid. £39 each for all the same cover. Signed up and 3 days later had to call for a home start. No problems, waited 40 mins and it was Xmas week! Replaced the battery. All paid to the lovely man who came out, from westbourne motors. Nearly missed the deadline to claim back within 21 days, but have now just received the money for the call out. Obviously had to pay for the battery, but this was the… Read Full Review

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★★★★★

“100% Satisfied”

Written on: 08/01/2014

I won't go into all the details of the breakdown but have used Autoaid twice, so far. Each time was very satisfied with their service and received the promised cheques promptly… Read Full Review

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