AutoAid Breakdown Cover Reviews

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Latest Reviews

★★☆☆☆

“Let down with 2 young children ”

Written on: 17/08/2016 by ClarissaArsenault134 (1 review written)

We broke down camping . We were in a field which was quite remote with 2 young children . We phoned Autoaid to see if our policy was still valid . It had lapsed by 2 months. My husband said I need some help explained the situation and couple Autoaid help. Of course , renewed membership over phone paid and transferred the call to the recovery centre. After quite a lengthy phone call to establish our location the operator asked to phone is back. She did and informed my husband the policy… Read Full Review

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★★★★★

“Best Breakdown Service”

Written on: 13/08/2016

I have been with auto aid for a lot of years and when they are needed you get a prompt response. I have had to use them twice and the service was fantastic, they use a massive network of breakdown operators so response time is really quick. All you need to remember you have to pay for breakdown upfront and then claim it back which is also a very easy process. Annual subscription cost is also very very good… Read Full Review

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★★★★★

“Excellent service”

Written on: 08/08/2016 by Gdiamo10 (1 review written)

Had autoaid policy for 5years & used for the first time yesterday. Broke down on busy roundabput with 2 young children. the call centre staff member was very friendly and gave an estimated 1 hour arrival time for mechanic. She phoned back 15mins later to say the mechanic was on his way, he arrived a few minutes later. Unfortunately car couldn't be fixed at roadside so was towed home. I was expecting to have to pay and claim back but was informed by call handler that it was an included. All in… Read Full Review

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★★★★★

“Excellent service, thank you”

Written on: 24/07/2016 by Jennytabs (1 review written)

I had to call AutoAid on July 18 as my car, though it started, was dragging and very laboured. I only went a few yards up the drive I live in as it did not feel safe to drive any further. Help given on the phone was really good and I was told that somebody would be with me within the hour. They were, a lovely mechanic came along and said it was to do with a back brake being stuck and he knocked it, literally, back into position. He was great as was the service generally from the company. I… Read Full Review

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★★★★★

“Excellent service all round”

Written on: 09/06/2016 by wadebenton (1 review written)

I called AutoAid on Monday when my car wouldn't start. I was in a safe place, so knew I wasn't a priority. I was sent a text to say who was coming and that it would be within an hour. The man came within 20 minutes, got my car started and advised what was wrong. He was friendly, and didn't patronise me. Being a female I have felt a "useless female" in the past!! Hopefully I won't need to use them again, but if I do I feel confident in the service I will receive… Read Full Review

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★★★★★

“Superb service”

Written on: 31/05/2016 by Jlo31 (4 reviews written)

Excellent service. My father and I were motorcycling when he had an accident in Cumbria resulting him breaking his leg and air ambulanced to hospital. I was left with my and his bike at scene. He has covered with autoaid and thankfully had the policy number with his bike. I had no phone service but the police allowed me to use there phone. The call centre were great..understood the situation that they I had no reception so kept me on hold until they had contacted a recovery agent and given me… Read Full Review

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★★★★★

“Excellent - quick and cheap”

Written on: 28/03/2016 by CamrynCowan1963 (1 review written)

I finally had enough of haggling with the AA every year and switched to Auto Aid. It was so much cheaper that I was worried the service might be poor, but as I have not broken down for several years I decided to risk it. Well today I did break down, on a bank holiday, and the service was fantastic. The call handler was polite and efficient; the mechanic arrived within 30 minutes and fixed the problem on the spot. I didn't even have to pay. I am a very happy customer. Thank you Auto Aid… Read Full Review

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★☆☆☆☆

“Complete let down”

Written on: 04/03/2016 by pushcomestoshove (1 review written)

My wife's car broke down, I had to call them several times for assistance, not one phone call from autoaid. Time past democracies had risen and fallen, I had to sort the problem out myself. I reported all this to their customer service department who looked into the matter only to send me a letter weeks later stating they will send my experience to their quality department to learn from. This is the disappointing part Autoaid spent more time in writing a letter than they did in rescuing a… Read Full Review

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★☆☆☆☆

“Unacceptable service - 7 hour wait!”

Written on: 25/01/2016 by Miller311 (1 review written)

Broke down on a non bank holiday Saturday afternoon in January on the dual carriage way. Contacted auto aid call centre at 2.00pm told me 1 hour response, however they arrived after 2 hours(now 4.0pm) with a recovery vehicle unsuitable for the recovery. I had already explained we have a 5 metre long campervan with a 3 metre long trailer attached and they sent out a transit with no tow hitch anyway. It took a further 5 hours (now 9.0pm) to get a suitable vehicle to us! we were 48miles from home… Read Full Review

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★☆☆☆☆

“Shocking fall in performance over the years”

Written on: 13/01/2016 by O'Reilly223 (1 review written)

Three months ago I needed Autoaid to come fix my car. We all think our cases are urgent - in my case it was a little more urgent than most and after explaining the situation they promised a response within the hour. It took 2 1/2. OK, I thought, we all have bad days and wrote the experience off. I'm now typing this out knowing that my daughter, who I recommended Autoaid to, and is currently many miles away, called Autoaid to repair her car. She was again told "within the hour". Three hours -… Read Full Review

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★★★★★

“Fantastic service and cheap”

Written on: 23/12/2015 by Wyatt497 (1 review written)

I have been using AutoAid for 3 years now. I had to call them three times during this period and they quickly sorted me out at every time. No hassle, no too many questions... Also the spouse cover comes free which is great. However, onetime when my spouse called them they needed me on the line to confirm the details which is not great. Later on I called to their customer team and been advised spouse is also covered even I am not at the scene… Read Full Review

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★☆☆☆☆

“Broke down 7pm no-one looked at my car till nearly...”

Written on: 16/12/2015 by ceColeman294 (1 review written)

We were with auto aid for over 5 years, and had never needed to call them out, except for this one time. Unfortunately i was on my own, on the outskirts of Birmingham. I broke down at just gone 7pm, it was nearly midnight by the time someone actually looked at my car. They had been messing me around all night, at first after an hour and a half, someone turned up and transported me to services a few junctions down the motorway and left me there. They didn't attempt to fix it, yet auto aid… Read Full Review

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★★★★★

“Highly recommended - been customer for years”

Written on: 06/12/2015

I've been with Autoaid for years, it's great the policy covers my husband & I for 3 cars & 4 bikes. Have called them out 4 times over the years & got cheques with a week. Last claim was really quick & circumstances were a bit different from usual claim. My timing belt went on a busy dual carriage way during worse snow ever & roadside traffic police were not happy that I had called my breakdown number & was told "within an hour" so they called their own rip off service, who attended in 10… Read Full Review

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★★★★★

“Quick and efficient ”

Written on: 21/11/2015 by laura_isherwood (1 review written)

I've had to call them twice now. Both times quick to answer, friendly call handlers who sort you out quickly. Both times help been with me in half an hour and sorted the issues at the roadside. Courtesy call to check they have arrived is a nice touch too. Great value, won't be going back to RAC!… Read Full Review

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★★★★★

“Fast and efficient”

Written on: 06/11/2015 by Marie446 (1 review written)

Used the service for the first time today. From call out to recovery took about 90 minutes. Mechanic arrived and, being unable to rectify the fault, arranged recovery to my local garage. One easy signature and everything was sorted… Read Full Review

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★★★★★

“Very good!!”

Written on: 22/10/2015 by Jackr1 (1 review written)

So one morning I opened the car door and turned the engine on to warm it up and it decided to look itself. Phoned up auto aid, got through very quickly to an English call centre they took a few details and gave me a time of up to one hour. 58 minutes later (not that I was clock watching) service on site turned up and I was back in my car within a few minutes. I have previously been with AA paying a lot more and was sent the same contractor! £41 a year all in including home start etc you can't… Read Full Review

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★★★★★

“Excellent Service”

Written on: 20/10/2015 by JohnDev51 (1 review written)

Broke down on M74 near Crawford, 30 Miles from home last night just before dark, recovered by AutoAid within 30 Mins, and taken home, car dropped at garage and my wife dropped at home. Brilliant service, cannot fault it… Read Full Review

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★★★★★

“Excellent service”

Written on: 05/09/2015 by Larkinhh148 (1 review written)

I broke down last night and parked on the side of a motorway. Auto Aid did a lot of phoning around and found a recovery company who took me back to my home town over 100 miles away. AutoAid were efficient and courteous throughout. We have used them a few times over the years and have always received excellent service. To be highly recommended!… Read Full Review

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★★★★★

“amazing customer service ”

Written on: 23/08/2015 by KatieandAndrew (2 reviews written)

I have had to use my breakdown cover several times in recent years, every time the response has be en great. On this occasion I had my one year old daughter with me and the service level was great - calls to keep me up to date, calls to check the recovery company had arrived and then towed to our choice of garage which was 20 miles away. I would highly recommend using Auto aid as a breakdown company, in my experience better than RAC… Read Full Review

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★★★★★

“amazing customer service ”

Written on: 23/08/2015 by KatieandAndrew (2 reviews written)

I have had to use my breakdown cover several times in recent years, every time the response has be en great. On this occasion I had my one year old daughter with me and the service level was great - calls to keep me up to date, calls to check the recovery company had arrived and then towed to our choice of garage which was 20 miles away. I would highly recommend using Auto aid as a breakdown company, in my experience better than RAC… Read Full Review

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