First time using, casually asked staff member if I put in a cheque to santander how long would it take? Response it will get there tomorrow! However 7 days later and the bank still haven’t received!! I learned that the post office don’t send cheques everyday so was already 2 days later than it would have been if I posted it through the banks door!! However still no cheque!! £11000 missing in action!! Wish I had never asked the post office and will never use again!!!

I paid in a cheque on 7th December 2022 at my local shop/post office in Long Sutton, Somerset. It has not been received by my bank which denies responsibility because these items are just sent through the mail like any other. I rang Royal Mail which also denied any culpability as the "post office is a separate company and they send the stuff in pouches." How, I enquired? By Royal Mail, I would surmise but the man I was talking to didn't seem to know. So, I the customer, trusting a service offered by the Post Office and despite the fact that I have a receipt can't find anyone who takes any responsibility. Well, we already know that Royal Mail is a mess and it would seem that this service offered by the Post Office is unfit for use among the many other things the post office is not fit for. And I would hazard a guess that the poor unsuspecting customer doesn't know the difference between dealing with the Post Office and dealing with Royal Mail. The cheque was for £73.25 and I want it refunded.

I opened a Post Office savings account in good faith on 20 September this year, dam big mistake. Worst thing I found out it falls under Bank of Ireland. My ID Docs were also sent through the local Post Office on 6/10/22. Bank of Ireland keeps telling me they've never received them. After 4 phone calls still no success and negative staff couldn't care less. Ive received 2 identical letters on 1 October and another one received today 19 November saying they have no details of my deposit, funny that its been cleared on my Bank statement. Cut off dates mentioned 29 October, 4 November and now its 22 November to close my account and then funds will be returned to me. I very much doubt that I will receive the deposit but am looking at making a complaint through the Financial Ombudsman if nothing has been sorted by the end of November. I don't know how they can close an account that has never been opened and I don't even have an Account number! Avoid PO savings like the plague.

I have been trying to access my money to transfer back to my linked account as I have to pay for uni, but won't allow me to access. They guy on the phone Said there is a tech problem with my account. What could possibly be the bloody problem. I have to ring back in a few days. As soon as I get my money back I will never use them again. Why on earth is it so difficult in 2022 to transfer some money especially when it's desperately needed it needs sorting ASAP. NOT GOOD ENOUGH!. I hope people read these reviews before they decide to open anything with them. I wish I had.

Some years ago I opened a post office online saver. This year when the 1 year account came to an end I opened the next one. I could not find any option to transfer the money from the old to the new account. So I ticked the option to transfer all the money to my linked account. This took 4 -5 days!!! Then I tried to deposit the money into my new online saver. 5 days later the transfer had not occurred. On the PO website I could find on option to view transactions pending. Thinking that the transfer hadn't worked for some reason I repeated the process. A big mistake cause 5 days later my linked account was in the RED!!! Fortunately I had the funds elsewhere to eliminate the overdraft, but it could have been a very costly mistake. Today I tried to withdraw some of the funds to my linked account and, guess what - it won't work!! " invalid number or insufficient funds"" I was trying to transfer £10k when there was £ 90k in the account!!!!! This highlights the inadequacies of the post office software. I haven't even tried their phone service cause these frustrate me at the best of times. I am going to give the account a day to think about the money deposited in the account. Then try to withdraw the money again. Probably all of it this time! Any further problems and it will be a formal complaint to the financial ombudsman. A very dissatisfied customer - and sorry not even 1 star on this review.

If you wish to change your direct debit date this takes them 4 months to do due to ancient systems. They then cancel direct debits without your permission meaning you then have mark on your credit file. I then have to waste more time having to speak to Experian to correct this. Shocking customer service, rude people, horrible complaints procedure, high interest rates and ancient systems

paid in sunday told it would be 1 day delay it is now Thursday midday and no sign its only 1000pounds and post office can only be contacted by e mail..do not use this service

Wow, a sales department with a 20 minute wait and still no answer. They lost a sale, if their sale line is that slow imagine what their telephone banking is like. Can't even apply online...Two words..... Don't bother.

Following the death of my father about 3 months ago, he left our family to look after his wife, our mother, who has severe dementia. This was explained to the post office right from the start. We have been stonewalled, held at arms length, repeatedly asked to send in legal documents which we complied with. The documents were correct, legally binding and cost a considerable amount of money to repeatedly send in via their own registered post. It seems to us that as soon as they realised we wanted to close the accounts that they wanted to make this as difficult as possible. Considering that we as a family are not only mourning the loss of dad but struggling to cope with our mum, the Post Office have taken absolutely no notice or care about this at all, this is at a time that ŷou would expect such a company to take additional care for families in this position, however every one of their communications started with "please accept our sincere condolences bla bla bla bla" completely insincere. At the same time as attempting to deal with these idiots for the past 3 months, as a comparison Lloyds Bank took aprox imagery 40 minutes to achieve the same request, and Barclays took about 15 days. Never ever save with the post office is our advice.

My wife and I have had Post Office Online Saver 1 accounts for over a year. Late last year we opened two new savings accounts and on 1/1/17 went online to close the Online Saver 1 accounts and arrange transfer of the balances to our new accounts. We did this carefully, selecting the option to close the accounts and transfer the balances. We also printed out the Transfer Confirmation page which indicated the closure date as 06/02/17 (being in line with the required notice period). This was then subsequently confirmed by emails signed by the head of service delivery. On 8/2/17, we checked our accounts online and noticed that the transfer/closures had not taken place. We both called the Post Office (separately) and were told it was just a small computer error which would be fixed in a few days. On 17/2/17, we checked out accounts again and there were still no transfers/closures. Another call to the Post Office resulted in the same excuse. On 21/2/17, we called again and got the same response. It seems impossible to get our money back. We are both pensioners and this is causing us considerable anxiety.

In July this year I got in touch with you to let you know that LPA was in place on my mums account. the process was painfull but eventually all documents were sent to you and a letter was received for me to call you. I did this and I was told the phone call verrifyed everything and I would now receive a letter. This was in September,not heard off you since. When I call you I'm dealt with on a very crackly line and usually spend 20-3- minutes hold'....help

after 5 phone calls asking for a card to get my money out I still haven't sorted it, I rang at 8.15 as per website "not able to deal with anything but general queries", why bother,

Please don't think about this excuse for a bank if you value good service, competency, oh and if you want your money out! They put every conceivable obstacle in the way. I needed some savings out but when I tried to transfer out my LLoyds Bank details were not showing as an account to transfer my money to. This is the account where the money came from in the first place. I had to add it again as a transfer out option. Then I tried to transfer it out again. Guess what because I had added a 'new account' my money will be frozen for a minimum of 5 working days (Monday does not count) so as this is Saturday I now have to wait till a week next Tuesday, 11 days! Then it will be transfered out but will take up to 5 working days to reach my account. Now we are up to a minimum 16 days. So onto the call center, well just don't bother. Product: Online easy saver 5

This critical review is easy for me as I have other online accounts to compare the Post Office with and, believe me, they are so poor and user unfriendly. For an online service, they are so very fond of paperwork and letter writing. You can't even open the account until paperwork has been received. They just make every step of the way more complicated. When I needed money for an important transaction, it was a no brainer to decide which account to close. However, they needed the request IN WRITING of course and it would take 30 days. This was confirmed by them BY LETTER and a date set. It wouldn't be on that date, like other banks can do, but within 2 working days. When the 2 days came and went with no money moved, I rang them and was told that my money was still in the account! They had my notice of closure but someone had failed to action it. It is going to take another 2 days. Who knows when I would have got my money if I hadn't called? I'm still waiting for the manager to call me with an explanation but learn from my experience and open a decent Virgin or Tesco online savings account.

Tried to open a basic current account. Had to phone up to remind them to send PIN number, then phone to get PIN number for on line banking, that took nearly four weeks and then find out that to use internet banking had to have my mobile phone registered with them which meant waiting ten days for another letter from them with authorisation code. Five weeks in total. Have closed the account, glad that I had only put in a small deposit and had not tried to switch accounts. System seems appalling and call centre staff do not seem at all interested and just want to get off the line. I have wasted a lot of time and effort for nothing. Post Office bank best avoided.

Arghh. I have had so much trouble trying to get my money out of my online saver. I wont go into details but it has taken me over 2 months just to get a new pin number (which I foolishly lost). I was going to open another account, but due to extremely poor customer service I have decided not to. I at last managed to close my account yesterday (Thursday) morning. I was informed the money would be in my account "within one working day". Guess what, this means that I wont receive the money until Monday as they observe all UK bank holidays, wherever you might be, and yesterday was St Patrick's day in NI. But they don't bother to tell you that, of course and I had to phone them yet again to find out. . Communication is hopeless! My advice, avoid at all costs.