Post Office Online Banking Reviews - www.postoffice.co.uk

Click here if this is your business
★☆☆☆☆
1.2 / 5
105
7% of users recommend this
Click here if this is your business
  • Ease of Use

  • Value For Money

? Ask our helpful community of experts about this product or company
Post Office Online Banking www.postoffice.co.uk - Ask a question now

Media Gallery for Post Office Online Banking www.postoffice.co.uk

Post Office Online Banking www.postoffice.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“POST OFFICE EASY ACCESS ACCOUNT THAT ISN'T”

Written on: 17/01/2016 by MIKE01752 (1 review written)

I have an internet easy access account. I did request monthly interest payment but have never received anything despite it being added to the savings. I have been trying to close the account for FOUR days and still cannot. I have had several days of there system being down or updating. I cannot close by internet but they will supposedly accept an instruction by phone however you can only move £15000 and therefore cannot actually close it in one go. Having finally got some action after four… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do their best to keep your money FROM you!”

Written on: 19/12/2015 by FootMan01 (1 review written)

I give up: I have now enttered my user ID and password 50 times. I KNOW it is correct. It's just the USUAL cachau poor rubbish could'nt care less service ( run by bank of ireland) This happens regularly, I seriously am going to find another bank ASAP! keep away from post office losers!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Miserable, slow, clunky, frustrating”

Written on: 17/12/2015 by Thorpe190 (1 review written)

There has not been a single stage of the many-staged process for opening and managing a Post Office simple current account that has not been fraught with problems. Even the telephone reception is terrible. Every transaction requires either a mobile phone-delivered security code or a letter-delivered security code, and every time I try to use the mobile-based version the code does not arrive and my phone is deactivated on the PO system. Letters also do not arrive, so I never receive the promised… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“internet banking never worked”

Written on: 30/11/2015 by QuentinSilva (1 review written)

phoned 3 times because the internet banking i have has never worked. all i get told is they are working on the system to get people connected. been 3 weeks now & still not connected. its a joke. its rubbish… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Credit card”

Written on: 29/11/2015 by Churchkn28 (1 review written)

Recently opened a credit card account but I have several questions about the account. Have tried to phone many, many times on each of the three number they have listed as their contact number. Each call leads me back to the same place which is not what I want to know. I just get stuck in a useless loop. Tried to fill in the online query form but each attempt 'times' me out. Just how do I contact them! Wish I hadn't bothered… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“poor poor poor”

Written on: 26/11/2015 by mickmac68 (1 review written)

I joined the post office from Lloyds so I put £49,500 in then I was admitted to hospital and someone used my account to bet online and lost all of my money there was transactions of £5,000 plus and in 24hrs the person spent £42,300 but not after the £5,000 the post office never called me to check if the transactions where me doing it if they had called me I could have saved most of my money and the other day thy called me because there was a transaction for £395 its a joke a kick in the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Clumsy website and out of date banking routine.”

Written on: 23/10/2015 by Milltowners (1 review written)

Starting a current account with the Post Office I moved from a Halifax account as our post office is nearer. Firstly you can only set one up,at a designated PO ...our nearest one is 30 miles away. A helpful but confused mortgage advisor was designated by counter staff to help us...they didn't know what he did either. After 45 minutes of filling in forms in his awful,handwriting we ended up talking on his mobile to their online sales team. This took another 45 minutes After that things… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“customer service non existing”

Written on: 25/09/2015 by ciPeacock427 (1 review written)

2 weeks to send a letter, 2 applications needed the second one being useless, website doesn't work with Firefox, aggressive agents, wrong information requested when opening account, wrong actions taken ... I can't wait to move to another bank… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Oh Dear!!”

Written on: 09/09/2015

Really what can I say that has not already been said. They don't seem to know or think they are a bank although it does say the the Bank of Ireland on my ATM card. Been six weeks+ since I tried to do the right thing and set up Power of Attorney documents but am no closer to getting online access even after I recieved a new security number from themselves - account still locked. Despite many, many calls I am having more trouble with this bank or non-bank than any other I have had to deal with to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Problems”

Written on: 06/09/2015 by Izaiaho1986 (1 review written)

Matured bond - seems I have to wait a further 5 days to get access to money as it has been placed in Easy Saver account… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Farse from the start”

Written on: 26/08/2015 by Blake275 (1 review written)

Wish we'd looked on here before we opened the "simple current account" that we wanted. We are 6+ weeks into trying to get this account opened and due to a catalogue of errors by incompetent staff, do not see any light at the end of the tunnel. We only want the account for a year until we've paid all our wedding expenses. Not simple in the slightest - AVOID at all costs… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Simply Appalling Service!!”

Written on: 21/08/2015 by gjnorthall (1 review written)

Post Office froze my savings account as a security precaution because of lack of use. Fair enough - but I've now been trying for a month to reactivate the account and have provided the requested documents to prove identity and address. Their customer services have denied receiving the documents (even though they have confirmed receipt by letter!) - cancelled the pin for another unrelated account - tell me that they have no record of my address despite writing to me there! Their staff are rude… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Mysteryworker's Response to gjnorthall's Review

Written on: 24/08/2015

If you're rude to a contact centre agent, they'll be rude back. We are there to help. Not to take an ear full from customers.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Gjnorthall's reply to Mysteryworker's Comment

Written on: 26/08/2015

"they'll be rude back" - a very professional response I must say. It's good therefore that I wasn't rude but had to accept being treated like a child by a totally inept agent. Interesting that you comment on this aspect rather than debate your total incompetence in dealing with the matter at hand.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“Cant access funds!”

Written on: 13/08/2015 by spencer7 (1 review written)

I have an online saver with the Post Office. I have recently moved house and and put the house sale funds into this account. I have also but in a request to change my address. This has turned out to be a lengthy process and has taken upto now 3 weeks and it is still not complete. I now need the funds for a new property purchase and due to the fact that the address change has not happened they have frozen my account. I got through to a mad Paddy and when he told me this I though it was a joke… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Mysteryworker's Response to spencer7's Review

Written on: 24/08/2015

A mad Paddy? Don't be disrespectful. We don't make the rules. We advise them. Managers are reluctant to take calls, because they have no more power than what the agent you speak to has.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Spencer7's reply to Mysteryworker's Comment

Written on: 25/08/2015

Yes a mad Paddy. Someone who is a bit crazy and originates from Ireland.

For the record I served my apprenticeship with an Irish construction firm. I have a huge amount of respect for their work ethic, sense of humour, banter and general character.

I'm guessing you are English if you find my comment disrespectful?

You will find that the only disrespectful act in this case is the fact that the PO would not return my call. Have you ever heard of a company telling a customer 'I cannot guarantee we will call you back'?

Top of the morning to you.
Spencer

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“My mum's savings”

Written on: 13/08/2015 by Makhi370 (1 review written)

I have Power of Attorney for my mum. We've accessed savings she has in 4 'proper' banks with no trouble at all. The Post Office has spent 6 months fannying around. I finally got P of A today but they won't let me or my mum access her 3 savings accounts because I 'failed' their security test. Apparently I don't know where I was born. When I call in at a branch, with my mum, with full ID for both of us, they tell us that they can't tell us how much is saved and they can't let my mum have her… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Mysteryworker's Comment

Written on: 24/08/2015

If you successfully registered your POA then all mail will be sent to you, not your mother. As POA you deal with the account, if you call Post Office Money they'll be able to access balances and arrange withdrawals for you.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Very poor customer service Rude & Abrupt.”

Written on: 18/07/2015 by LandenWilloughby412 (1 review written)

It's like talking to 6 year old children. You have to repeat yourself 2 or 3 times before they understand what you are requesting. It took 5 calls and 13 days to close my account. Oh, and this was after we sent a letter as requested by them. Stay well away from Post office savings!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Mysteryworker's Comment

Written on: 24/08/2015

That's funny. I find it's always contact centre agents repeating themselves, repeating themselves, to the customer because they don't listen. Contact centre agents are there to advise and help. Not to be insulted.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Can't Access Funds”

Written on: 16/07/2015 by KeonThomson319 (1 review written)

Easy Access Internet Account: Tried to transfer funds to close account (over £20K). Had to set up nominated account then wait five days. On fifth day I tried again but told had to wait another two days. Called on help line (Premium 0845) told it was Bank Holiday in Ireland yesterday so still couldn't transfer funds. But it's all done automatically and it's not BH in England - my deal is with PO Savings based in Welwyn Garden City. Yet another example of banks not allowing us to access our… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Mysteryworker's Comment

Written on: 24/08/2015

You're dealing with Post Office Money Savings, who deposits monies with Bank of Ireland UK, the only thing in Welwyn Garden City is a mail room, all that happens there is post is scanned onto a system.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★☆☆

“Tax cert.”

Written on: 12/06/2015 by Naomiq50 (1 review written)

I find it difficult to log into my Acct and tax cert is not complete. I have two accts with them but they only give me tax cert for one… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst savings bank ”

Written on: 21/05/2015 by Steveishere (1 review written)

I have held an Post Office Online Saver Account for about 4 years. Interest rate seemed fair for the first year then poor after. Opened an email from Post Office Savings this month in which they expressed concerns about my account being vulnerable to fraudulent activity. Worried by their lack of confidence in their own security measures I replied by post requesting to close the account. Without warning they have frozen my account, refuse to give me a statement, demand proof of identity… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Why won't you give me my money back?”

Written on: 21/04/2015

Appalling interest rate of 0.1 percent indicated a need to transfer monies out, which should have been a simple matter. Told transfer couldn't be made that day for security reasons even though it is effectively an instant access account - matured bond. Still waiting after 10 working days!!!! Why? Rather worrying and inept service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Shambolic”

Written on: 16/04/2015 by Regan478 (1 review written)

They sent me someone else's cheque id card, with their name and bank details. Had to make a complaint. They took 5 calls, 3 months and a complaint via the ombudsman to send me a voucher for switching. The people in the post office branches are clueless about anything related to the current accounts (although they show as "Servicing current Accounts" in the office. The people in the call centre in Ireland are really abrupt… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview