Post Office Online Banking Reviews - www.postoffice.co.uk

Click here if this is your business
★☆☆☆☆
1.2 / 5
88
8% of users recommend this
Click here if this is your business
  • Ease of Use

  • Value For Money

? Ask our helpful community of experts about this product or company
Post Office Online Banking www.postoffice.co.uk - Ask a question now

Media Gallery for Post Office Online Banking www.postoffice.co.uk

Post Office Online Banking www.postoffice.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Worst savings bank ”

Written on: 21/05/2015 by Steveishere (1 review written)

I have held an Post Office Online Saver Account for about 4 years. Interest rate seemed fair for the first year then poor after. Opened an email from Post Office Savings this month in which they expressed concerns about my account being vulnerable to fraudulent activity. Worried by their lack of confidence in their own security measures I replied by post requesting to close the account. Without warning they have frozen my account, refuse to give me a statement, demand proof of identity… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Why won't you give me my money back?”

Written on: 21/04/2015

Appalling interest rate of 0.1 percent indicated a need to transfer monies out, which should have been a simple matter. Told transfer couldn't be made that day for security reasons even though it is effectively an instant access account - matured bond. Still waiting after 10 working days!!!! Why? Rather worrying and inept service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Shambolic”

Written on: 16/04/2015 by Regan478 (1 review written)

They sent me someone else's cheque id card, with their name and bank details. Had to make a complaint. They took 5 calls, 3 months and a complaint via the ombudsman to send me a voucher for switching. The people in the post office branches are clueless about anything related to the current accounts (although they show as "Servicing current Accounts" in the office. The people in the call centre in Ireland are really abrupt… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Antiquated service for 2015”

Written on: 14/04/2015 by 295Ruiz (1 review written)

I applied for a current account in January and with numerous amounts of telephone conversations with the more than helpful support team, whom I feel really sorry for, have only just got fully up-and-running having to wait 4 weeks for a cheque book and pin verification via post which was supposed to take 3-4 working days but actually took 11 days and then to find out that it can take 3-4 working days for a payee to receive a BACS payment and that if you set up a BACS to make payments to the same… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Conflicting identity/certification requirements”

Written on: 20/02/2015

I have spent the past month trying to open an Online Savings Account with the Post Office. Granted that Proof of Identity is required and I did so based on the details stated on my Opening Account Form - which is generated once the on-line side of application is completed. These certification details in terms of what should be written on certified id documents, are different to those on the Online savings website but I thought I'd follow those stated on the above mentioned Opening Account… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Post Office 2 yr bond and admin in general”

Written on: 18/02/2015 by Johnharleyman (1 review written)

In my opinion there is not a star rating low enough to justify the poor administration of setting up an account here. 1 star is too high but unfortunately this review rating area does not allow you to mark them lower. Do not get tempted by the higher interest rates unless you are prepared to put up with some very poor admin as you will find that transferring your funds back can be difficult. The only way around this is to go through there complaints team which is on a Bristol number. Dealing… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“At best Amateur!”

Written on: 23/01/2015 by 122Cunningham (1 review written)

Hidebound by process and/or staffed by ill-equipped personnel, no-one at PO Savings seems to exercise any common sense when dealing with customer queries and at times their systems do not appear to be joined up sufficiently to stop them sending out emails that make no sense in the context of one's account… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“post office bank”

Written on: 14/10/2014 by Myahz295 (1 review written)

They still not explained where my money is. See previous complaint Can this really be allowed in a country that relies on financial integrity!? Shocking… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“post office lost my money!!!beware.”

Written on: 10/10/2014 by jmcsorle20 (1 review written)

Opened instant saver account and 3 days later it was closed and the money transferred to somebody's Barclay's account. Somebody at there H Q Is a fraudster. There customer service stonewalled me and never explained what happened to my money. Had to get solicitor to track it down, and was found as explained above. P.O. have provided no explanation to date, but say we will call you back , but they never do. I have reported it to the police and FSA. Keep away from them!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“late payment”

Written on: 27/08/2014 by standray (1 review written)

Did not receive a statement just a default notice I always pay in full within 7 days asked for copy of statement but still waiting 10 days later,but I suppose that is the price we pay for no currency surcharges… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“banking with the post office”

Written on: 21/08/2014 by robertheeney (1 review written)

The post office is the worst bank in the world I would strongly reccommend that anyone wishing to transfer an account to them seriously needs to think about it before they do so. it took them 4 weeks to setup a standing order after thay stated would only take 5 days this nearly cost us our house, When I tried to switch from the post office to Barclays bank the post office could not even get that right, even after being promised by the team leader in Iredland things did not go ahead. One of the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“what a bunch of incompetent idiots.”

Written on: 05/08/2014 by LondonO'Sullivan (1 review written)

Colossal mistake opening a currant account with these clowns. My salary was paid in and i couldn't access my money I was given 100 quid emergency payment to seem me over a weekend I also couldn't pay any bills or rent due to no access to my own money. I will be opening up another acc with another bank. Get out quick..... incompetent. useless. Run by monkeys… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT bank with the Post Office, run by idiots.”

Written on: 26/07/2014 by daGardner119 (1 review written)

Opened an account with them and gave all the correct details. When I came to try and draw the money out they said my details were not logged into my account. Needless to say they took my money very quickly!!! Their administration is totally incompetent, you cannot speak to anyone in authority and I keep getting the same letter over and over again from their service department. Are these people real? DO NOT GIVE THEM YOUR MONEY… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Credit Card Destroyed my credit rating”

Written on: 09/11/2013

Never received a statement just a late payment charge and a default on my credit profile destroying my credit rating. Customer Services is a joke… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolute Rubbish Banking”

Written on: 08/11/2013 by mlman (1 review written)

Quick enough to take your money but try getting it back - even after maturity. My daughter's ISA had a 'different signature' so couldn't be paid back for weeks till we got authorised signatures on various documents at a fee! My own bond matured and it has taken weeks and expensive phone calls to try and get my money transferred and still trying to do so. Absolutely useless service. DON'T GO NEAR THEM. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“On Line Saver Acc. don't EVER try to transfer money out”

Written on: 28/09/2013

Despite a letter confirming my "nominated account" details were set up, when I came to try to transfer money into this nominated account it did not appear on the screen as an option. Rang. Spent 15 mins on phone. Told it was sorted out - I needed this money transferred but had to wait 5 working days. 8 working days later still no sign of my nominated aggount details. Rang again etc etc What a totally useless service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Shocking Online Banking Service”

Written on: 13/09/2013 by Daart (1 review written)

On logging in to the Post Office online banking I was shocked at what I saw. To say it's basic is an understatement. The Post Office online banking website would not have been acceptable even in 1997. You get just one figure, your balance and the ability to go back through your statements in an incredibly clunky way. The FAQ section is so basic it's verging on the insulting. The website is riddled with usability howlers and that's even when it's working properly. 9 times out of 10 there is no… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible Customer Service”

Written on: 01/07/2013

My wife & I recently opened an Instant Saver account with the Post Office. We went down to our local main Post Office branch, armed with all the potential ID that might be needed to open an account with them & a cheque for £500. When we spoke to the assistant at the branch, she kindly took all our details via an application form & told us it wasn't necessary to take copies of our ID. So off we went expecting to hear from them within a working week or so. Two weeks later & we still haven't had… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Credit card that never started”

Written on: 28/03/2013

I was talked into what could have been a very good credit card at the local Post Office for using on my holidays, but after days of waiting for individual envelopes turned into weeks with long drawn out 'security' measures I eventually managed to sit at the computer to register and log on to activate the card, alas the sent info didn't match the info on their computer and I was locked out and had to wait again for new passwords etc. after a frustrating 6 weeks I got in touch with the Post… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Post Office Online Banking for Credit Cards is terrible”

Written on: 25/03/2013

Got my Post Office credit card and was utterly shocked the first time I logged into the online facility. The only functions you have are the ability to view statements and see your balance. That's it. But the fact is it's broken most of the time, so you log in and no numbers or balance are displayed whatsoever. This is not just a rare occasion, it's about 80% of the time. Not only is the web interface extremely bad, the systems running behind them are seemingly from the dark ages too. I rang… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview