Post Office Online Banking www.postoffice.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Credit card that never started”
Written on: 28/03/2013
I was talked into what could have been a very good credit card at the local Post Office for using on my holidays, but after days of waiting for individual envelopes turned into weeks with long drawn out 'security' measures I eventually managed to sit at the computer to register and log on to activate the card, alas the sent info didn't match the info on their computer and I was locked out and had to wait again for new passwords etc. after a frustrating 6 weeks I got in touch with the Post... (read more)
★☆☆☆☆
“Post Office Online Banking for Credit Cards is terrible”
Written on: 25/03/2013
Got my Post Office credit card and was utterly shocked the first time I logged into the online facility. The only functions you have are the ability to view statements and see your balance. That's it. But the fact is it's broken most of the time, so you log in and no numbers or balance are displayed whatsoever. This is not just a rare occasion, it's about 80% of the time. Not only is the web interface extremely bad, the systems running behind them are seemingly from the dark ages too. I... (read more)
★☆☆☆☆
“Poor customer service”
Written on: 18/03/2013
Multiple problems withdrawing money from a reward saver account including not being able to make online transfers, low phone transaction limit, delays in sending money (due to St Patrick's Day!), no way to email scanned written requests for transfers. I also tried to open a separate account for my elderly father. There was a problem with the cheque written to open the account (not PO's fault). However, rather than give us chance to correct the mistake, they cancelled the whole... (read more)
★☆☆☆☆
“An experience best avoided”
Written on: 15/02/2013
I opened a Reward Saver a/c for my mother a couple of weeks ago - or thought I had done. Then I got a letter from PO asking for proof of identity and address. My Mum is 93 and doesn't have a passport or driving licence. As suggested by PO, I got a letter from her care home confirming that she was a resident and giving her full name and date of birth and took this (and other docs) into the local PO. Bad news: apparently that only works as proof of address - identity is another matter. ... (read more)
★★☆☆☆
“Problems opening Post Office Reward Saver”
Written on: 13/02/2013 by Mabu
I opened a Post Office Reward Saver accounts 2 weeks ago - or so I thought. I was dubious from the start as the clerk in the post office seemed to know nothing about the product and kept telling me he was not a financial adviser. I am aware of that but just wanted to know about interest rates on this product. some days later I received a letter saying they could not proceed with my application because I had not specified the source of my funds. I was required to do this and provide proof... (read more)
★☆☆☆☆
“Worst Service Ever- Avoid Avoid”
Written on: 04/02/2013 by bluegreen1234 (1 review written)
I have been trying to send money from my bank account to my Post Office account for MONTHS. Despite numerous calls it is constantly rejected. The Post Office said it had resolved the issue (after previously blaming my bank). It had not. I think a recent call to them sums it up. The obviously highly inexperienced call centre worker told me there was no problem as I was still earning interest. When I explained that I was not earning interest on all the money sitting in my bank current account... (read more)
★☆☆☆☆
“Late transfer of Bond funds at maturity.”
Written on: 23/10/2012 by Tarport (1 review written)
I can only concur with previous reviews regarding poor service from the Post Office Management. My Growth Bond, a considerable some, matured on the 12th October and as yet, has not been transferred to my Current account.(23/10/12) As I cannot access my internet account I have called several times and been given all manner of excuses by customer service. I understand it takes five days to clear and although I gave plenty of notice with a hand written letter prior to the date, it made no... (read more)
★☆☆☆☆
“Daylight robbery!”
Written on: 20/08/2012 by Shmig (1 review written)
I put all my savings in the Post Office Online Instant Saver account and regretted it bitterly. Originally I thought it a good idea as it had higher interest rates and it was instant banking - thinking easy access to your money whenever and wherever. However, when the time came for me to pay my property lawyers due to a house move 2-3 weeks before completion, they froze my account for 5 working days (plus an Irish Bank Holiday thrown in there) due to having changed my nominated account and... (read more)
★★★☆☆
“Ok, but smaller notes would have been nice.”
Written on: 27/07/2012 by freya_and_david (6 reviews written)
I ordered euros from the post office online, and was given the option of high denominations or a mix of low and high. I chose a mix, as I hate paying for everything with 50 euro notes. However, I was sent mainly 50 euro notes... Rate was good though, and delivery prompt. (read more)
★☆☆☆☆
“PO Savings Incorrect Interest Calculation CHECK YOURS”
Written on: 17/06/2012
Received email notifying me that Tax Certificate was available on website for PO Online Saver account. Realised that interest amount - a few pence instead of a few hundred pounds - was wrong. Staff at call centre agreed immediately that calculation was wrong. After nearly three weeks, several phone calls and unmet promises I am still waiting for a correction to the interest. CHECK YOUR STATEMENTS and TAX CERTIFICATES (read more)
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Showing 1 - 10 of 70 Reviews
★☆☆☆☆
“the worst i have ever had to deal with!”
Written on: 01/06/2012
Even though I have power of attorney for both my parents, the pos will not accept it & make me jump through hoops. The online login often does not work despite putting in the correct details. It takes ages to put in money & take it out, why can't they just let you use electronic transfer like skipton, it is archaic, I wish I had never opened this account for my parents. I have drawn nearly all of it out now but there is still some interest in there & the online login is not working again today. (read more)
★☆☆☆☆
“Online banking registration does not work”
Written on: 09/05/2012
I tried to open an on-line saver account this evening through Moneysupermarket.com to invest £50,000 The online form will not let me type in my address and the postcode "find my address" button does not work and puts my address in the wrong fields I looked for the phone number for their help desk and could not find it If this is the level of "service" that they offer before you give them any money then I am very glad that I found out about it and will invest my money elsewhere Very... (read more)
★☆☆☆☆
“Online banking registration does not work”
Written on: 09/05/2012
I tried to open an on-line saver account this evening through Moneysupermarket.com to invest £50,000 The online form will not let me type in my address and the postcode "find my address" button does not work and puts my address in the wrong fields I looked for the phone number for their help desk and could not find it If this is the level of "service" that they offer before you give them any money then I am very glad that I found out about it and will invest my money elsewhere Very... (read more)
★☆☆☆☆
“I can't get my money!”
Written on: 06/03/2012 by Ceramica
I wanted to transfer my money from Post Office Instant saver to my nominated account. I made the transfer on-line of Feb 13th and still haven't received any cash! After several phone calls to the inefficient customer care department - it appears that the PO is unable to send my money electronically as they say the Nat West hasn't signed up to the new 'FASTER PAYMENT' facility which the PO has now signed up to. Apparently the Nat West keeps rejecting my money. Having spoken to the NAT... (read more)
★☆☆☆☆
“Cant transfer money terrible service just don't bother! ”
Written on: 03/02/2012 by JustinMurray (1 review written)
OMG this bank is the worst bank i have ever had to deal with. It has taken weeks to transfer my money, they keep changing the pass codes so I cant access the account, I have had no less than 7 different pass codes in 2 weeks! They are just unable to communicate without the correct codes and then takes them 7 days to get another code to. This is a very genuine review and will be complaining to the www.financial-ombudsman.org.uk. This level of service is just unacceptable in the 21st century.... (read more)
★☆☆☆☆
“credit card - terrible service, horrific to try to pay off”
Written on: 30/01/2012
They make it as hard a possible to pay off your card, I took out my card a few years ago just before went travelling as they said it came with free withdrawals abroad,I know its my own fault for not reading the small print but this does not cover cash machines as the language had led me to believe, so I'd racked up a fair deal of o2 pounds charges each time I was drawing out 20 euros thinking I was being sensible not carrying to much cash on mr. Anyway, the other day I wanted to find out... (read more)
★☆☆☆☆
“Exceptionally rubbish service ”
Written on: 04/01/2012 by mmx554 (6 reviews written)
I opened an online account which seemed to be created OK. I then tried to transfer money into it. There was a catalogue of failures and errors. Transactions which worked one day did not work the next, so I was able only to transfer part of the amount. The call centre is hopeless. I have spent considerable time and money on phone calls trying to sort it out. I had to resort to the formal complaints procedure to get the problem properly looked at. Many weeks later I am still waiting for... (read more)
★☆☆☆☆
“Dont try to change your nominated account!”
Written on: 19/10/2011 by jriches
I made the mistake of trying to change my nominated account following all the web based instructions. Letter received confirming changes. When I could not withdraw money Call centre staff told me this was because of my stupidity and that I should start again. Did so, waited five days - still didnt work. Again I received a letter to confirm my changes had been made and all was well. Eventually I found a call centre member of staff who understood. He was unable to help and reluctantly passed... (read more)
★☆☆☆☆
“post office unable to trace original deposit. Took...”
Written on: 13/05/2011
post office unable to trace original deposit. Took numerous phone calls to my bank and post office banking to trace money. Not good for ones blood pressure. Caused a great deal of stress and waste of valuable time. (read more)
★☆☆☆☆
“The worst banking service I have ever received. They...”
Written on: 21/03/2011
The worst banking service I have ever received. They have sent out three pins, none of which have worked. When I asked them to simply confirm the balance that said they could not, because we didn't have a a pin. This is a typical example of the "Computer says no" mentality which made me close my Bank of Ireland Mortgage. If I had known that BOI were behind the Post Office account, I would have steered clear. If BOI are anything to go by I am not surprised that he Irish economy is... (read more)
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Showing 11 - 20 of 70 Reviews
★☆☆☆☆
“I work for a Post Office banking call centre and can...”
Written on: 14/03/2011
I work for a Post Office banking call centre and can honestly say that the savings section has been in a mess for months. It's true that there is a 'computer says no' attitude for much of the staff and it's not great pay (less than £6/hour) Pay peanuts and you'll get a fair few monkeys sadly.
The Post Office procedure for opening the Online Saver is severely flawed. It takes two weeks for an initial deposit to go through into the account (even though it is taken from your account straight...
(read more)
★★★☆☆
“i found it easy to open account and my transfers and...”
Written on: 02/03/2011
i found it easy to open account and my transfers and interest all ok.
i only hope its as easy to transfer back out after reading reviews otherwise i had no problems
(read more)
★★★★☆
“Haven't had any problems myself but a little...”
Written on: 25/02/2011
Haven't had any problems myself but a little apprehensive now after looking at all these comments! (read more)
★☆☆☆☆
“I have tried many times to open a Post Office Internet...”
Written on: 21/02/2011 by colin6489 (1 review written)
I have tried many times to open a Post Office Internet account but the screen always goes blank after inserting all the required information and clicking ONCE ONLY on the final page (as they request). I telephoned them on 01179431006 (instead of their given O845 expensive number) which gives you the same department. I explained the position and they told me to print off an application form and post it to them. I found it impossible to obtain print off and have now abandoned my attempt to... (read more)
★☆☆☆☆
“Post Office Online Saver Account ”
Written on: 17/02/2011
Post Office Online Saver Account
The reviewcentre system requires that I award stars, but I would prefer to award none at all, as I cannot even open an account with the PO. This is because the PO does not accept a NatWest Account Transaction List as proof of address (for ID checking) in lieu of an actual bank statement. They do not seem to accept that banks are increasingly not providing printed statements as routine, and are issuing transaction lists if you need proof of address.
When I...
(read more)
★☆☆☆☆
“Since opening a Post Office Online Saver I have...”
Written on: 12/02/2011
Since opening a Post Office Online Saver I have suffered an avalanche of incompetence and classic 'computer says no' customer service. For about month now I have had no access to any of the money that I rely on for income and no one seems able to help. The web interface will not let me choose my nominated account from the blank pull-down menu. I have now had to delete the account and re-enter it, this in itself will take 8 days and I'm still pretty sure, by looking at the account details... (read more)
★☆☆☆☆
“Have today spent over 30 min. on the phone trying to...”
Written on: 05/02/2011
Have today spent over 30 min. on the phone trying to find out what happened to a transfer from our nominated account to our P.O.Online Saver over 2 weeks ago which isn't showing on our statement.
Among other problems, we haven't been able to transfer in by this method for over a week.
Customer services adviser couldn't sort it out and twice she tried to put me through to a supervisor and each time I was cut off.
Have just posted a letter to close the a/c.Wonder how long it will take?
You may...
(read more)
★☆☆☆☆
“A PITY YOU HAVE TO GIVE 1 STAR - TERRIBLE”
Written on: 03/02/2011
A PITY YOU HAVE TO GIVE 1 STAR - TERRIBLE (read more)
★☆☆☆☆
“Tale of woe and incompetance - I opened an online...”
Written on: 26/01/2011
Tale of woe and incompetance - I opened an online saving account recently with an initial deposit of £100' intending to transfer larger summs once accountg available. I completed the transfer process and a confermation screen flashed up, immediatly the site timed out. I telephoned to check if the transfer had been accepted.
I was told there was no way that they could confirm or not that any tranfer had been accepted and also told that "that is why you get a good interest rate" and that I...
(read more)
★☆☆☆☆
“The internet banking system for the Post Office is...”
Written on: 17/01/2011
The internet banking system for the Post Office is almost impossible to use due to the fact that there is no web site where you can log on to your account (read more)
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Showing 21 - 30 of 70 Reviews
★☆☆☆☆
“Don't go near PO Online. Just opened an Online Saver...”
Written on: 15/01/2011 by IanTernet (7 reviews written)
Don't go near PO Online. Just opened an Online Saver account and my £100 deposit wasn't there when I received the documents. I tried making another deposit online and although it appeared to be accepted, nothing shows on the account. When I called the helpline I was told even ELECTRONIC TRANSACTIONS can take up to FIFTEEN DAYS to appear. Even more worrying is that the operators cannot check the account, let alone correct any errors. I have deleted the direct debit from my linked account, as... (read more)
★☆☆☆☆
“On opening account had to chase Post Office for...”
Written on: 13/01/2011 by sarah43 (1 review written)
On opening account had to chase Post Office for security number which never arrived (apparently due to a computer error)
Website is very temperamental and you are not always able to check your account information.
Staff very unprofessional & offhand & customer service department is diabolical. Money took a while to reach account & had to telephone the following month as no interest had been paid into my account. Staff couldn't offer a proper explanation and I was told to ring back the...
(read more)
★☆☆☆☆
“You would be daft to trust the Post Office with your...”
Written on: 08/01/2011 by canaderyn (1 review written)
You would be daft to trust the Post Office with your money. Repeatedly(January 4th - 8th) the Post Office Online Saver application form didn't work. This is one of the worst online forms I've ever come across - 15 year olds could do better. For starters, since when was the UK a nationality? Moreover Welsh counties aren't recognised. The form won't accept our address. There is no room in the application form to insert names for joint bank account holders. When I phoned I was told to send... (read more)
★☆☆☆☆
“No problem signing in to the Post Office On Line Saver...”
Written on: 07/01/2011
No problem signing in to the Post Office On Line Saver acc. for the first time, although it does request to re-enter your full login details rather frequently.
Requesting 3 characters from a 6 - Digit Pin each time , it's not long before all characters of the pin have been provided in just one session.The only other requirement to login , apart from your user Id is the same piece of personal information, in full, each time.
Altogether that's not a very robust combination, if for instance...
(read more)
★☆☆☆☆
“as with the other reviews- the post office account is...”
Written on: 30/12/2010
as with the other reviews- the post office account is not letting me log in- The level of access to the site differs, sometimes you get the error message at first page sometimes second- the helpline staff seem absolutely clueless and indifferent- what a shame that the Post office are so complacent to potential custom. I suspect like many others I was seduced by a high interest rate, and the brand name- sadly like everything in life- its all too good to be true- someone should give the Post... (read more)
★☆☆☆☆
“ive tried logging in, get as far as pass number then...”
Written on: 30/12/2010
ive tried logging in, get as far as pass number then get, system down this is continuous,what the hell it would be like to get into your account if the bank went down! ,that just has to be of concern to savers. (read more)
★☆☆☆☆
“I have a savings account that I try to manage on-line...”
Written on: 17/12/2010 by E Carmichael (1 review written)
I have a savings account that I try to manage on-line by inserting my personal ID, pass code and reg. no. I was refused entry three times and then it took me more than 30 minutes to find a suitable telephone number to complain. I was informed that because I had defaulted three times then a new personal ID had to be issued. I pointed out that not only had I not defaulted three times but to do so I would need to be a complete moron! I suggested that their program was at fault, but it landed on... (read more)
Billybuner's Response to E Carmichael's Review
Written on: 30/12/2010
I found this review very helpful because...ive found out that the log in problem everyones nightmare.
Reply to this comment
★☆☆☆☆
“Don't be tempted, their system is obviously in a...”
Written on: 13/12/2010
Don't be tempted, their system is obviously in a complete mess. They cashed my 5k cheque after 10 days however has failed to appear in the online saver account. They have had my money now for 4 weeks apparently in som holding account. As soon as it appears I shall get it out as quick as I can! If they give me any interest I doubt it will cover the 0845 charges. (read more)
★☆☆☆☆
“It took weeks to set the account up (although the...”
Written on: 12/12/2010
It took weeks to set the account up (although the website said it could be opened instantly) I successfully made 3 deposits over the last 2 months but today the "Transfer money in" option is greyed out and can't be selected so I can't put any more in. Luckily the "Transfer Money Out" option is available and having just come across this forum for the first time and read how rubbish the PO is I will avail myself of that service and grab my money while I can! (read more)
★☆☆☆☆
“Very difficult to get into the appropriate area of the...”
Written on: 10/12/2010
Very difficult to get into the appropriate area of the Post Office website.
Mistakes in standard account opening correspondence.
Duplicated correspondence.
Errors by staff (opening amount transferred twice from personal bank current account).
Off hand, unhelpful, disinterested telephone operators.
Misleading instructions in account opening correspondence.
Your money is debited from your personal bank current account but you don't see it in your Post Office account for at least 5 working...
(read more)
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Showing 31 - 40 of 70 Reviews
★☆☆☆☆
“Getting your own money from this organisation is...”
Written on: 04/12/2010
Getting your own money from this organisation is nothing short of a joke. Bond matures, money is transfered into "easy saver" account, tried to transfer money out but it flags up "error as highlited", but nothing is highlited. Each effort to transfer all my money results in them informing me that my account would then be closed and all money plus interest would be paid into my "nominated" account. After one week of trying it transpiers that my account will not be closed unless i write to... (read more)
★☆☆☆☆
“Tried to open a Post Office Online Saver, they wanted...”
Written on: 01/12/2010
Tried to open a Post Office Online Saver, they wanted documents to confirm my address and identity. They say copies of documents stamped "Certified Original Sighted" would suffice. They recommend that we do not send original documents. With difficulty I managed to find a bank that would copy and certify the required documents and posted them off to the Post Office with my opening cheque. They were returned with a letter saying that "Photocopy documents are not acceptable". I am totally... (read more)
★☆☆☆☆
“My local Halifax Agency Office has closed & I have...”
Written on: 03/11/2010
My local Halifax Agency Office has closed & I have tried the new paying in service at the Post Office. It is absolutely rubbish. I paid in a large amount of money on 30 Oct & it has yet to appear in my Halifax account. I have tried to chase it up & was told that this will probably take up to 10 days! DO NOT RECOMMEND THIS SERVICE. (read more)
★☆☆☆☆
“Over the years I have had many credit cards all of...”
Written on: 28/10/2010 by cranhill (1 review written)
Over the years I have had many credit cards all of have have had on-line access. My new credit from the Post Office wins the award for having the worst on-line service ever. I have had the card for two months now and I have never been able to check all my details on-line. I check my details every day with Tesco and the Post Office credit cards. The Post Office has never worked once in all this time. (read more)
★☆☆☆☆
“I agree the PO Savings site and account are rubbish. I...”
Written on: 17/10/2010
I agree the PO Savings site and account are rubbish. I tried for 2 days running to access the account but was told the system were down. There's nobody there to answer your questions and when you do get through they say they dont know its all in the Q&A. It may be a good rate but I will try and close my account asap when I can get through to them.!!!!!!!!!!!!!! (read more)
★☆☆☆☆
“I have just joined the online Post Office banking...”
Written on: 05/10/2010
I have just joined the online Post Office banking system.
This morning I was sent two sets of different information, with different 6-digit security numbers.
When I phoned, I was advised to close one of them by letter. Then I tried to enter the remaining account, with no success, as I'd forgotten what password I'd used.
I've asked for my password to be sent to my email address, but am still waiting thirty minutes later.
The service needs to be much better than this.
(read more)
★☆☆☆☆
“A shocking site. I have just opened this account, but...”
Written on: 04/10/2010
A shocking site. I have just opened this account, but will be closing it straight away. I cannot even access it because having just sent me the user details and security number they don't work! I phoned, but the office was closed, so I e-mailed them and got no reply. Hopeless! (read more)
★☆☆☆☆
“Agree with all comments about post office accounts....”
Written on: 09/08/2010
Agree with all comments about post office accounts. They are dreadful, plodding, beaurocratic. I know how to use internet accounts - manage my personal account, shared account with wife and online share dealing without any problem. How about their latest trick - when a 12 month bond matures, they create a so-called Easy Saver account and transfer capital and interest into it. That's an account for which you have no access details. You then have to phone an 0845 number to request security... (read more)
★☆☆☆☆
“Unable to access my account so I will write a letter...”
Written on: 19/07/2010
Unable to access my account so I will write a letter to close my account
(it pays a measly 0.1%).
(read more)
★☆☆☆☆
“This is the second day I have tried to access this...”
Written on: 31/03/2010
This is the second day I have tried to access this site to get MY money.Its impossible I do not recommend or rate it any star as it is a complete joke and unfriendly site to use.Dont waste your time! (read more)
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Showing 41 - 50 of 70 Reviews
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Mmx554's Response to JustinMurray's Review
Written on: 14/02/2012
Sounds like it's not getting better! See my review below.
mmx554