Post Office Online Banking Reviews - www.postoffice.co.uk

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Post Office Online Banking www.postoffice.co.uk

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Latest Reviews

★☆☆☆☆

“post office bank”

Written on: 14/10/2014 by Myahz295 (1 review written)

They still not explained where my money is. See previous complaint Can this really be allowed in a country that relies on financial integrity!? Shocking… Read Full Review

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★☆☆☆☆

“post office lost my money!!!beware.”

Written on: 10/10/2014 by jmcsorle20 (1 review written)

Opened instant saver account and 3 days later it was closed and the money transferred to somebody's Barclay's account. Somebody at there H Q Is a fraudster. There customer service stonewalled me and never explained what happened to my money. Had to get solicitor to track it down, and was found as explained above. P.O. have provided no explanation to date, but say we will call you back , but they never do. I have reported it to the police and FSA. Keep away from them!!!… Read Full Review

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★★★☆☆

“late payment”

Written on: 27/08/2014 by standray (1 review written)

Did not receive a statement just a default notice I always pay in full within 7 days asked for copy of statement but still waiting 10 days later,but I suppose that is the price we pay for no currency surcharges… Read Full Review

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★☆☆☆☆

“banking with the post office”

Written on: 21/08/2014 by robertheeney (1 review written)

The post office is the worst bank in the world I would strongly reccommend that anyone wishing to transfer an account to them seriously needs to think about it before they do so. it took them 4 weeks to setup a standing order after thay stated would only take 5 days this nearly cost us our house, When I tried to switch from the post office to Barclays bank the post office could not even get that right, even after being promised by the team leader in Iredland things did not go ahead. One of the… Read Full Review

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★☆☆☆☆

“what a bunch of incompetent idiots.”

Written on: 05/08/2014 by LondonO'Sullivan (1 review written)

Colossal mistake opening a currant account with these clowns. My salary was paid in and i couldn't access my money I was given 100 quid emergency payment to seem me over a weekend I also couldn't pay any bills or rent due to no access to my own money. I will be opening up another acc with another bank. Get out quick..... incompetent. useless. Run by monkeys… Read Full Review

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★☆☆☆☆

“DO NOT bank with the Post Office, run by idiots.”

Written on: 26/07/2014 by daGardner119 (1 review written)

Opened an account with them and gave all the correct details. When I came to try and draw the money out they said my details were not logged into my account. Needless to say they took my money very quickly!!! Their administration is totally incompetent, you cannot speak to anyone in authority and I keep getting the same letter over and over again from their service department. Are these people real? DO NOT GIVE THEM YOUR MONEY… Read Full Review

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★☆☆☆☆

“Credit Card Destroyed my credit rating”

Written on: 09/11/2013

Never received a statement just a late payment charge and a default on my credit profile destroying my credit rating. Customer Services is a joke… Read Full Review

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★☆☆☆☆

“Absolute Rubbish Banking”

Written on: 08/11/2013 by mlman (1 review written)

Quick enough to take your money but try getting it back - even after maturity. My daughter's ISA had a 'different signature' so couldn't be paid back for weeks till we got authorised signatures on various documents at a fee! My own bond matured and it has taken weeks and expensive phone calls to try and get my money transferred and still trying to do so. Absolutely useless service. DON'T GO NEAR THEM. … Read Full Review

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★☆☆☆☆

“On Line Saver Acc. don't EVER try to transfer money out”

Written on: 28/09/2013

Despite a letter confirming my "nominated account" details were set up, when I came to try to transfer money into this nominated account it did not appear on the screen as an option. Rang. Spent 15 mins on phone. Told it was sorted out - I needed this money transferred but had to wait 5 working days. 8 working days later still no sign of my nominated aggount details. Rang again etc etc What a totally useless service… Read Full Review

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★☆☆☆☆

“Shocking Online Banking Service”

Written on: 13/09/2013 by Daart (1 review written)

On logging in to the Post Office online banking I was shocked at what I saw. To say it's basic is an understatement. The Post Office online banking website would not have been acceptable even in 1997. You get just one figure, your balance and the ability to go back through your statements in an incredibly clunky way. The FAQ section is so basic it's verging on the insulting. The website is riddled with usability howlers and that's even when it's working properly. 9 times out of 10 there is no… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 01/07/2013

My wife & I recently opened an Instant Saver account with the Post Office. We went down to our local main Post Office branch, armed with all the potential ID that might be needed to open an account with them & a cheque for £500. When we spoke to the assistant at the branch, she kindly took all our details via an application form & told us it wasn't necessary to take copies of our ID. So off we went expecting to hear from them within a working week or so. Two weeks later & we still haven't had… Read Full Review

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★☆☆☆☆

“Credit card that never started”

Written on: 28/03/2013

I was talked into what could have been a very good credit card at the local Post Office for using on my holidays, but after days of waiting for individual envelopes turned into weeks with long drawn out 'security' measures I eventually managed to sit at the computer to register and log on to activate the card, alas the sent info didn't match the info on their computer and I was locked out and had to wait again for new passwords etc. after a frustrating 6 weeks I got in touch with the Post… Read Full Review

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★☆☆☆☆

“Post Office Online Banking for Credit Cards is terrible”

Written on: 25/03/2013

Got my Post Office credit card and was utterly shocked the first time I logged into the online facility. The only functions you have are the ability to view statements and see your balance. That's it. But the fact is it's broken most of the time, so you log in and no numbers or balance are displayed whatsoever. This is not just a rare occasion, it's about 80% of the time. Not only is the web interface extremely bad, the systems running behind them are seemingly from the dark ages too. I rang… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 18/03/2013

Multiple problems withdrawing money from a reward saver account including not being able to make online transfers, low phone transaction limit, delays in sending money (due to St Patrick's Day!), no way to email scanned written requests for transfers. I also tried to open a separate account for my elderly father. There was a problem with the cheque written to open the account (not PO's fault). However, rather than give us chance to correct the mistake, they cancelled the whole application… Read Full Review

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★☆☆☆☆

“An experience best avoided”

Written on: 15/02/2013

I opened a Reward Saver a/c for my mother a couple of weeks ago - or thought I had done. Then I got a letter from PO asking for proof of identity and address. My Mum is 93 and doesn't have a passport or driving licence. As suggested by PO, I got a letter from her care home confirming that she was a resident and giving her full name and date of birth and took this (and other docs) into the local PO. Bad news: apparently that only works as proof of address - identity is another matter. For… Read Full Review

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★★☆☆☆

“Problems opening Post Office Reward Saver”

Written on: 13/02/2013 by Mabu (1 review written)

I opened a Post Office Reward Saver accounts 2 weeks ago - or so I thought. I was dubious from the start as the clerk in the post office seemed to know nothing about the product and kept telling me he was not a financial adviser. I am aware of that but just wanted to know about interest rates on this product. some days later I received a letter saying they could not proceed with my application because I had not specified the source of my funds. I was required to do this and provide proof of… Read Full Review

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★☆☆☆☆

“Worst Service Ever- Avoid Avoid”

Written on: 04/02/2013 by bluegreen1234 (1 review written)

I have been trying to send money from my bank account to my Post Office account for MONTHS. Despite numerous calls it is constantly rejected. The Post Office said it had resolved the issue (after previously blaming my bank). It had not. I think a recent call to them sums it up. The obviously highly inexperienced call centre worker told me there was no problem as I was still earning interest. When I explained that I was not earning interest on all the money sitting in my bank current account… Read Full Review

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★☆☆☆☆

“Late transfer of Bond funds at maturity.”

Written on: 23/10/2012 by Tarport (1 review written)

I can only concur with previous reviews regarding poor service from the Post Office Management. My Growth Bond, a considerable some, matured on the 12th October and as yet, has not been transferred to my Current account.(23/10/12) As I cannot access my internet account I have called several times and been given all manner of excuses by customer service. I understand it takes five days to clear and although I gave plenty of notice with a hand written letter prior to the date, it made no… Read Full Review

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★☆☆☆☆

“Daylight robbery!”

Written on: 20/08/2012 by Shmig (1 review written)

I put all my savings in the Post Office Online Instant Saver account and regretted it bitterly. Originally I thought it a good idea as it had higher interest rates and it was instant banking - thinking easy access to your money whenever and wherever. However, when the time came for me to pay my property lawyers due to a house move 2-3 weeks before completion, they froze my account for 5 working days (plus an Irish Bank Holiday thrown in there) due to having changed my nominated account and… Read Full Review

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★★★☆☆

“Ok, but smaller notes would have been nice.”

Written on: 27/07/2012 by freya_and_david (6 reviews written)

I ordered euros from the post office online, and was given the option of high denominations or a mix of low and high. I chose a mix, as I hate paying for everything with 50 euro notes. However, I was sent mainly 50 euro notes... Rate was good though, and delivery prompt… Read Full Review

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