Post Office Online Banking Reviews - www.postoffice.co.uk

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Latest Reviews

★☆☆☆☆

“Incompetent . The worst service of all to use.”

Written on: 18/06/2016

This critical review is easy for me as I have other online accounts to compare the Post Office with and, believe me, they are so poor and user unfriendly. For an online service, they are so very fond of paperwork and letter writing. You can't even open the account until paperwork has been received. They just make every step of the way more complicated. When I needed money for an important transaction, it was a no brainer to decide which account to close. However, they needed the request IN… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 20/05/2016

Tried to open a basic current account. Had to phone up to remind them to send PIN number, then phone to get PIN number for on line banking, that took nearly four weeks and then find out that to use internet banking had to have my mobile phone registered with them which meant waiting ten days for another letter from them with authorisation code. Five weeks in total. Have closed the account, glad that I had only put in a small deposit and had not tried to switch accounts. System seems appalling… Read Full Review

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★☆☆☆☆

“Terrible !”

Written on: 18/04/2016 by jdybnsn2 (9 reviews written)

Tried to ring Post Office investment account in Ireland to stop them marking my daughter's account (she's 15 and I am the named guardian on the account) but they insisted they need to speak to her even though I am named on the account. It wasn't as if I was trying to take money out - just wanted to keep it active. The customer service worker was useless and when I said I wanted to make a formalo complaint he insisted on putting me on hold for long periods as he made the report - or so he said -… Read Full Review

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★☆☆☆☆

“Last straw - st Patricks day means dont get my money...”

Written on: 18/03/2016 by MaliyahHartley (1 review written)

Arghh. I have had so much trouble trying to get my money out of my online saver. I wont go into details but it has taken me over 2 months just to get a new pin number (which I foolishly lost). I was going to open another account, but due to extremely poor customer service I have decided not to. I at last managed to close my account yesterday (Thursday) morning. I was informed the money would be in my account "within one working day". Guess what, this means that I wont receive the money… Read Full Review

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★☆☆☆☆

“We opened a current account with Reading Branch in...”

Written on: 08/03/2016 by Sutherlandrm106 (1 review written)

We opened a current account with Reading Branch in December, and all the money went missing immediately. After letters and phone calls, it is clear the post office and bank of Ireland are in meltdown, and their banking services simply do not work. BOI staff are rude and could not care at all, the post office can do nothing, not that they want to, and it is now March 8th and still we have lost our money!! So we are taking them to court to claim compensation and writing a complaint to the… Read Full Review

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★☆☆☆☆

“Not worth all the trouble.”

Written on: 20/02/2016 by Neil233 (1 review written)

My son and I have both had trouble getting our money back after a bond has finished. Letters, many phone calls, having to write to the financial services. Told different things on the phone to letters received. Don't touch the Post Office with a barge pole… Read Full Review

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★☆☆☆☆

“Endless Problems (despite very helpful telephone...”

Written on: 14/02/2016 by PeterSt1954 (1 review written)

I think I'm about to stop using this account. The idea of an online current account I could pay cash into at my local post office seemed like such a good idea, but increasingly I get a sense of foreboding every time I use it online. It never works first time, it frequently never works at all, and if I wanted to to continue with the Post Office Bank it would have to be by telephone rather than online. When it goes wrong there's usually no-one to talk to (they only work office hours)and when you… Read Full Review

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★☆☆☆☆

“POST OFFICE EASY ACCESS ACCOUNT THAT ISN'T”

Written on: 17/01/2016 by MIKE01752 (1 review written)

I have an internet easy access account. I did request monthly interest payment but have never received anything despite it being added to the savings. I have been trying to close the account for FOUR days and still cannot. I have had several days of there system being down or updating. I cannot close by internet but they will supposedly accept an instruction by phone however you can only move £15000 and therefore cannot actually close it in one go. Having finally got some action after four… Read Full Review

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★☆☆☆☆

“Do their best to keep your money FROM you!”

Written on: 19/12/2015 by FootMan01 (1 review written)

I give up: I have now enttered my user ID and password 50 times. I KNOW it is correct. It's just the USUAL cachau poor rubbish could'nt care less service ( run by bank of ireland) This happens regularly, I seriously am going to find another bank ASAP! keep away from post office losers!… Read Full Review

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★☆☆☆☆

“Miserable, slow, clunky, frustrating”

Written on: 17/12/2015 by Thorpe190 (1 review written)

There has not been a single stage of the many-staged process for opening and managing a Post Office simple current account that has not been fraught with problems. Even the telephone reception is terrible. Every transaction requires either a mobile phone-delivered security code or a letter-delivered security code, and every time I try to use the mobile-based version the code does not arrive and my phone is deactivated on the PO system. Letters also do not arrive, so I never receive the promised… Read Full Review

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★☆☆☆☆

“internet banking never worked”

Written on: 30/11/2015 by QuentinSilva (1 review written)

phoned 3 times because the internet banking i have has never worked. all i get told is they are working on the system to get people connected. been 3 weeks now & still not connected. its a joke. its rubbish… Read Full Review

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★☆☆☆☆

“Credit card”

Written on: 29/11/2015 by Churchkn28 (1 review written)

Recently opened a credit card account but I have several questions about the account. Have tried to phone many, many times on each of the three number they have listed as their contact number. Each call leads me back to the same place which is not what I want to know. I just get stuck in a useless loop. Tried to fill in the online query form but each attempt 'times' me out. Just how do I contact them! Wish I hadn't bothered… Read Full Review

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★☆☆☆☆

“poor poor poor”

Written on: 26/11/2015 by mickmac68 (1 review written)

I joined the post office from Lloyds so I put £49,500 in then I was admitted to hospital and someone used my account to bet online and lost all of my money there was transactions of £5,000 plus and in 24hrs the person spent £42,300 but not after the £5,000 the post office never called me to check if the transactions where me doing it if they had called me I could have saved most of my money and the other day thy called me because there was a transaction for £395 its a joke a kick in the… Read Full Review

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★★☆☆☆

“Clumsy website and out of date banking routine.”

Written on: 23/10/2015 by Milltowners (1 review written)

Starting a current account with the Post Office I moved from a Halifax account as our post office is nearer. Firstly you can only set one up,at a designated PO ...our nearest one is 30 miles away. A helpful but confused mortgage advisor was designated by counter staff to help us...they didn't know what he did either. After 45 minutes of filling in forms in his awful,handwriting we ended up talking on his mobile to their online sales team. This took another 45 minutes After that things… Read Full Review

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★☆☆☆☆

“customer service non existing”

Written on: 25/09/2015 by ciPeacock427 (1 review written)

2 weeks to send a letter, 2 applications needed the second one being useless, website doesn't work with Firefox, aggressive agents, wrong information requested when opening account, wrong actions taken ... I can't wait to move to another bank… Read Full Review

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★☆☆☆☆

“Oh Dear!!”

Written on: 09/09/2015

Really what can I say that has not already been said. They don't seem to know or think they are a bank although it does say the the Bank of Ireland on my ATM card. Been six weeks+ since I tried to do the right thing and set up Power of Attorney documents but am no closer to getting online access even after I recieved a new security number from themselves - account still locked. Despite many, many calls I am having more trouble with this bank or non-bank than any other I have had to deal with to… Read Full Review

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★☆☆☆☆

“Problems”

Written on: 06/09/2015 by Izaiaho1986 (1 review written)

Matured bond - seems I have to wait a further 5 days to get access to money as it has been placed in Easy Saver account… Read Full Review

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★☆☆☆☆

“Farse from the start”

Written on: 26/08/2015 by Blake275 (1 review written)

Wish we'd looked on here before we opened the "simple current account" that we wanted. We are 6+ weeks into trying to get this account opened and due to a catalogue of errors by incompetent staff, do not see any light at the end of the tunnel. We only want the account for a year until we've paid all our wedding expenses. Not simple in the slightest - AVOID at all costs… Read Full Review

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★☆☆☆☆

“Simply Appalling Service!!”

Written on: 21/08/2015 by gjnorthall (1 review written)

Post Office froze my savings account as a security precaution because of lack of use. Fair enough - but I've now been trying for a month to reactivate the account and have provided the requested documents to prove identity and address. Their customer services have denied receiving the documents (even though they have confirmed receipt by letter!) - cancelled the pin for another unrelated account - tell me that they have no record of my address despite writing to me there! Their staff are rude… Read Full Review

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Mysteryworker's Response to gjnorthall's Review

Written on: 24/08/2015

If you're rude to a contact centre agent, they'll be rude back. We are there to help. Not to take an ear full from customers.

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Gjnorthall's reply to Mysteryworker's Comment

Written on: 26/08/2015

"they'll be rude back" - a very professional response I must say. It's good therefore that I wasn't rude but had to accept being treated like a child by a totally inept agent. Interesting that you comment on this aspect rather than debate your total incompetence in dealing with the matter at hand.

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★☆☆☆☆

“Cant access funds!”

Written on: 13/08/2015 by spencer7 (1 review written)

I have an online saver with the Post Office. I have recently moved house and and put the house sale funds into this account. I have also but in a request to change my address. This has turned out to be a lengthy process and has taken upto now 3 weeks and it is still not complete. I now need the funds for a new property purchase and due to the fact that the address change has not happened they have frozen my account. I got through to a mad Paddy and when he told me this I though it was a joke… Read Full Review

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Mysteryworker's Response to spencer7's Review

Written on: 24/08/2015

A mad Paddy? Don't be disrespectful. We don't make the rules. We advise them. Managers are reluctant to take calls, because they have no more power than what the agent you speak to has.

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Spencer7's reply to Mysteryworker's Comment

Written on: 25/08/2015

Yes a mad Paddy. Someone who is a bit crazy and originates from Ireland.

For the record I served my apprenticeship with an Irish construction firm. I have a huge amount of respect for their work ethic, sense of humour, banter and general character.

I'm guessing you are English if you find my comment disrespectful?

You will find that the only disrespectful act in this case is the fact that the PO would not return my call. Have you ever heard of a company telling a customer 'I cannot guarantee we will call you back'?

Top of the morning to you.
Spencer

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