Post Office Online Banking Reviews - www.postoffice.co.uk

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Latest Reviews

★☆☆☆☆

“Worst service ever, incompetent, £ inaccessible lost...”

Written on: 10/08/2016 by coopergordon (2 reviews written)

Set up a Post Office 2 year Online Bond 5 account four years ago. Linked to my current account, fair idea for security, so anyone who steals my login can only transfer money to my current account. BUT when I tried to transfer out last week my bank details were not showing as an account to transfer my money to. This is the account where the money came from in the first place, and I have WRITTEN CONFIRMATION of those details from the Post office. I phone Customer Services at my expense, they… Read Full Review

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★☆☆☆☆

“Cant get my money out”

Written on: 04/07/2016 by cottesmore117 (1 review written)

after 5 phone calls asking for a card to get my money out I still haven't sorted it, I rang at 8.15 as per website "not able to deal with anything but general queries", why bother… Read Full Review

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★☆☆☆☆

“If only there was a zero star”

Written on: 02/07/2016 by Staffy123 (1 review written)

Please don't think about this excuse for a bank if you value good service, competency, oh and if you want your money out! They put every conceivable obstacle in the way. I needed some savings out but when I tried to transfer out my LLoyds Bank details were not showing as an account to transfer my money to. This is the account where the money came from in the first place. I had to add it again as a transfer out option. Then I tried to transfer it out again. Guess what because I had added a 'new… Read Full Review

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★☆☆☆☆

“Incompetent . The worst service of all to use.”

Written on: 18/06/2016

This critical review is easy for me as I have other online accounts to compare the Post Office with and, believe me, they are so poor and user unfriendly. For an online service, they are so very fond of paperwork and letter writing. You can't even open the account until paperwork has been received. They just make every step of the way more complicated. When I needed money for an important transaction, it was a no brainer to decide which account to close. However, they needed the request IN… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 20/05/2016

Tried to open a basic current account. Had to phone up to remind them to send PIN number, then phone to get PIN number for on line banking, that took nearly four weeks and then find out that to use internet banking had to have my mobile phone registered with them which meant waiting ten days for another letter from them with authorisation code. Five weeks in total. Have closed the account, glad that I had only put in a small deposit and had not tried to switch accounts. System seems appalling… Read Full Review

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★☆☆☆☆

“Terrible !”

Written on: 18/04/2016 by jdybnsn2 (9 reviews written)

Tried to ring Post Office investment account in Ireland to stop them marking my daughter's account (she's 15 and I am the named guardian on the account) but they insisted they need to speak to her even though I am named on the account. It wasn't as if I was trying to take money out - just wanted to keep it active. The customer service worker was useless and when I said I wanted to make a formalo complaint he insisted on putting me on hold for long periods as he made the report - or so he said -… Read Full Review

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★☆☆☆☆

“Last straw - st Patricks day means dont get my money...”

Written on: 18/03/2016 by MaliyahHartley (1 review written)

Arghh. I have had so much trouble trying to get my money out of my online saver. I wont go into details but it has taken me over 2 months just to get a new pin number (which I foolishly lost). I was going to open another account, but due to extremely poor customer service I have decided not to. I at last managed to close my account yesterday (Thursday) morning. I was informed the money would be in my account "within one working day". Guess what, this means that I wont receive the money… Read Full Review

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★☆☆☆☆

“We opened a current account with Reading Branch in...”

Written on: 08/03/2016 by Sutherlandrm106 (1 review written)

We opened a current account with Reading Branch in December, and all the money went missing immediately. After letters and phone calls, it is clear the post office and bank of Ireland are in meltdown, and their banking services simply do not work. BOI staff are rude and could not care at all, the post office can do nothing, not that they want to, and it is now March 8th and still we have lost our money!! So we are taking them to court to claim compensation and writing a complaint to the… Read Full Review

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★☆☆☆☆

“Not worth all the trouble.”

Written on: 20/02/2016 by Neil233 (1 review written)

My son and I have both had trouble getting our money back after a bond has finished. Letters, many phone calls, having to write to the financial services. Told different things on the phone to letters received. Don't touch the Post Office with a barge pole… Read Full Review

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★☆☆☆☆

“Endless Problems (despite very helpful telephone...”

Written on: 14/02/2016 by PeterSt1954 (1 review written)

I think I'm about to stop using this account. The idea of an online current account I could pay cash into at my local post office seemed like such a good idea, but increasingly I get a sense of foreboding every time I use it online. It never works first time, it frequently never works at all, and if I wanted to to continue with the Post Office Bank it would have to be by telephone rather than online. When it goes wrong there's usually no-one to talk to (they only work office hours)and when you… Read Full Review

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★☆☆☆☆

“POST OFFICE EASY ACCESS ACCOUNT THAT ISN'T”

Written on: 17/01/2016 by MIKE01752 (1 review written)

I have an internet easy access account. I did request monthly interest payment but have never received anything despite it being added to the savings. I have been trying to close the account for FOUR days and still cannot. I have had several days of there system being down or updating. I cannot close by internet but they will supposedly accept an instruction by phone however you can only move £15000 and therefore cannot actually close it in one go. Having finally got some action after four… Read Full Review

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★☆☆☆☆

“Do their best to keep your money FROM you!”

Written on: 19/12/2015 by FootMan01 (1 review written)

I give up: I have now enttered my user ID and password 50 times. I KNOW it is correct. It's just the USUAL cachau poor rubbish could'nt care less service ( run by bank of ireland) This happens regularly, I seriously am going to find another bank ASAP! keep away from post office losers!… Read Full Review

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★☆☆☆☆

“Miserable, slow, clunky, frustrating”

Written on: 17/12/2015 by Thorpe190 (1 review written)

There has not been a single stage of the many-staged process for opening and managing a Post Office simple current account that has not been fraught with problems. Even the telephone reception is terrible. Every transaction requires either a mobile phone-delivered security code or a letter-delivered security code, and every time I try to use the mobile-based version the code does not arrive and my phone is deactivated on the PO system. Letters also do not arrive, so I never receive the promised… Read Full Review

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★☆☆☆☆

“internet banking never worked”

Written on: 30/11/2015 by QuentinSilva (1 review written)

phoned 3 times because the internet banking i have has never worked. all i get told is they are working on the system to get people connected. been 3 weeks now & still not connected. its a joke. its rubbish… Read Full Review

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★☆☆☆☆

“Credit card”

Written on: 29/11/2015 by Churchkn28 (1 review written)

Recently opened a credit card account but I have several questions about the account. Have tried to phone many, many times on each of the three number they have listed as their contact number. Each call leads me back to the same place which is not what I want to know. I just get stuck in a useless loop. Tried to fill in the online query form but each attempt 'times' me out. Just how do I contact them! Wish I hadn't bothered… Read Full Review

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★☆☆☆☆

“poor poor poor”

Written on: 26/11/2015 by mickmac68 (1 review written)

I joined the post office from Lloyds so I put £49,500 in then I was admitted to hospital and someone used my account to bet online and lost all of my money there was transactions of £5,000 plus and in 24hrs the person spent £42,300 but not after the £5,000 the post office never called me to check if the transactions where me doing it if they had called me I could have saved most of my money and the other day thy called me because there was a transaction for £395 its a joke a kick in the… Read Full Review

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★★☆☆☆

“Clumsy website and out of date banking routine.”

Written on: 23/10/2015 by Milltowners (1 review written)

Starting a current account with the Post Office I moved from a Halifax account as our post office is nearer. Firstly you can only set one up,at a designated PO ...our nearest one is 30 miles away. A helpful but confused mortgage advisor was designated by counter staff to help us...they didn't know what he did either. After 45 minutes of filling in forms in his awful,handwriting we ended up talking on his mobile to their online sales team. This took another 45 minutes After that things… Read Full Review

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★☆☆☆☆

“customer service non existing”

Written on: 25/09/2015 by ciPeacock427 (1 review written)

2 weeks to send a letter, 2 applications needed the second one being useless, website doesn't work with Firefox, aggressive agents, wrong information requested when opening account, wrong actions taken ... I can't wait to move to another bank… Read Full Review

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★☆☆☆☆

“Oh Dear!!”

Written on: 09/09/2015

Really what can I say that has not already been said. They don't seem to know or think they are a bank although it does say the the Bank of Ireland on my ATM card. Been six weeks+ since I tried to do the right thing and set up Power of Attorney documents but am no closer to getting online access even after I recieved a new security number from themselves - account still locked. Despite many, many calls I am having more trouble with this bank or non-bank than any other I have had to deal with to… Read Full Review

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★☆☆☆☆

“Problems”

Written on: 06/09/2015 by Izaiaho1986 (1 review written)

Matured bond - seems I have to wait a further 5 days to get access to money as it has been placed in Easy Saver account… Read Full Review

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