Vivid Seats Reviews - www.vividseats.com

★★★★☆
4.2 / 5
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81.3% of users recommend this
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Latest Reviews

★☆☆☆☆

“Worst Customer Service Ever”

Written on: 19/06/2017 by MasterSergeant324 (1 review written)

My son had a problem with his order and could not get help. My wife spoke with a supervisor "Jasmin" who yelled at her and refused to give her information. This company is not a good representative of the Saint Louis Cardinals… Read Full Review

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★☆☆☆☆

“What a hoax!”

Written on: 07/06/2017

My friend coordinated a Broadway theater outing to Hello Dolly for 5 of us. Premier seats worth over $6,000 total. they assured her she would have tickets in advance of the show. Didn't learn until too late that advance meant one hour before show time. Very difficult to achieve since we had a 3+ hours drive. Ultimately she received a refund, but only after HOURS of haggling with multiple customer service (I use the term loosely) representatives. WILL NEVER USE THEM AGAIN. THEY CAN NOT BE… Read Full Review

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★☆☆☆☆

“Misrepresents seats, & refuses to make it right BUYER...”

Written on: 06/06/2017 by Mizzou2017 (1 review written)

On placing my first order with VividSeats, I spent over $1000 on 4 tickets, which I was fine with. HOWEVER, they listed my seats as "CENTER" section. When I got the seats, they were in the far RIGHT section. I called and was placed on long hold. Finally, I was told that "All sales are final!" Even when they misrepresented the seats they sold me,they refused to make it right. Buyer Beware. Do NOT buy from VividSeats… Read Full Review

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★☆☆☆☆

“I ordered a ticket. I didn't see the drop down for...”

Written on: 05/06/2017 by AydenSchmidt228 (1 review written)

I ordered a ticket. I didn't see the drop down for number. They are charging me for 6 tickets. They would not budge on changing the order… Read Full Review

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★☆☆☆☆

“Usury fees. Not transparent when checking out.”

Written on: 01/06/2017 by Vaughanng419 (1 review written)

I will never use this site again, and will not recommend. I used Paypal Credit to check out, and had purchased the tickets BEFORE I was clearly shown the upcharge for service. RIDICULOUSLY high. Immediately called to cancel the transaction, which "unfortunately, is not possible" AND the agent proceeded to argue with me about how and when I SHOULD have seen the fees. Thanks. Horrible experience. Use StubHub. Its what I should have done--they've always come thru for me in the past!… Read Full Review

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★☆☆☆☆

“Worst Customer Service Ever”

Written on: 15/05/2017 by Stephensel84 (1 review written)

I did not realize prices were in USD until after I clicked purchase- was rushing through my ticket order because I thought the tickets might sell out. Before the order went through, when it was still processing, I immediately contacted the company to cancel, as the ticket price was more than double what my friends were paying given the exchange rate and the fees. They would not allow me to cancel, and did not care that I was dissatisfied, that I called as the order was going through, or that it… Read Full Review

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★☆☆☆☆

“Excessively High Fee”

Written on: 15/05/2017 by 66Wood (1 review written)

Bought 3 tickets to a local show and they charged $135.00 booking fee. That worked out to a 37% add on which is excessive. Will use a different ticket service next timr… Read Full Review

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★☆☆☆☆

“No Buyer Guarantee”

Written on: 18/04/2017 by jfDoherty1966 (1 review written)

I purchased tickets from vivid seats delivered with flash seats. The concert got rescheduled. Per the vivid seats 100% Buyer Guarantee they are suppose to then help me to resale my tickets or give me a full refund. They tell me I can sell them on craigslist or e-bay and flash seat has their own marketplace. That is what they mean by "help." Flash seats can't let me sell them because of the venue (they never said they would either.) Craigslist? E-bay? Would you buy tickets there? Vivid seats is… Read Full Review

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★☆☆☆☆

“We purchased tickets from this company and got...”

Written on: 15/04/2017 by Molly2011 (1 review written)

We purchased tickets from this company and got shammed. Our tickets they sent us was from a year ago. Worst company ever!!! Don't purchase anything from this company they are a fake business! They will take your money and give you useless tickets!!… Read Full Review

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★☆☆☆☆

“ABSOLUTE WORST CUSTOMER SERVICE”

Written on: 11/04/2017 by stlmo (1 review written)

ORDERED TICKETS IN DECEMBER FOR EVENT 4/12. TODAY, 4/11, CALLED TO SEE WHAT HAPPENED TO TICKETS. SAID THEY WERE GOING TO OVERNIGHT TODAY. WOULD HAVE REQUIRED ME TO DRIVE 30 MILES HOME AND BACK TO EVENT AND LOSE WORK TIME TO GET TICKETS ASSUMING THEY ARRIVED. THEY DID FINALLY EMAIL ME TICKETS. I PAID AN OUTRAGEOUS SUM OF MONEY FOR THE TICKETS AND HANDLING. ONLY THING THEY WOULD REFUND AND WOULD ONLY DO THAT IF I PROMISED NOT TO WRITE A BAD REVIEW. I WILL NEVER USE THESE PEOPLE AGAIN… Read Full Review

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★☆☆☆☆

“charged for more tix than I wanted”

Written on: 03/04/2017 by Lindsey399 (1 review written)

bought 2 tix for Lady Antebellum. was charged for 3. called 5 min after purchasing. told nothing they can do. buyer beware!… Read Full Review

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★☆☆☆☆

“dont waste your money ”

Written on: 24/03/2017 by Janiahk465 (1 review written)

Accidentally bought tickets to a game on a day we couldn't attend immediately called vivid and they did not care what so ever and would not help us even though the transaction had not been cleared yet and we even bought the insurance on the tickets. They claim they won't ship the tickets until days before the game leaving us with no chance to try to re sale them. They are rude, bad Customer service and will never recommend them!… Read Full Review

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★☆☆☆☆

“Ordered two tickets that cost $66.50 a piece. Was...”

Written on: 10/03/2017 by idalou1972 (1 review written)

Ordered two tickets that cost $66.50 a piece. Was charged $360.67!!!! And was moved to a section they deemed an "upgrade". Will never ever use Vivid Seats aka ticketsonline.com Stay away from them!… Read Full Review

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★☆☆☆☆

“Worst way to buy tickets!!!”

Written on: 07/03/2017 by Braylon176 (1 review written)

My family was traveling to Florida for some sun and baseball. I ordered 2 sets of tickets through Vivid Seats. Other sites allow you to print tickets immediately but not this company. They send them through the Post Office! We were a full 5 weeks week away from leaving so I wasn't too worried. They never came. Don't bother calling the "help desk". No one ever answers. Finally got an online chat for help. They promised to send the tickets to my hotel. Only one set came. Back on the chat… Read Full Review

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★★☆☆☆

“Keep Shopping...Not Enough Information”

Written on: 02/03/2017 by BraydonSpencer (1 review written)

Other online ticket sale companies are more transparent. Heavily overpriced for tickets. Search other vendors, use them as last resort. I was charged almost 3x amount of actual tickets for event. I was unable to determine if I paid for good seats. They listed "zone seating" which is not okay considering the mark-up you have to pay. They never disclosed the extra fees on each ticket and their policy of no refunds is terrible. Keep looking at other sites, where you can actually buy your seats… Read Full Review

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★☆☆☆☆

“DO NOT USE VIVID ”

Written on: 21/02/2017 by ScammedbyVivd (1 review written)

Purchased front row tix to a concert through VIVID... once delivered we discovered they were ADA tickets. Since we aren't handicapped, we called VIVID to explain what happened. They were NO HELP and refused to cancel the order or exchange for other seats. When I asked the customer service rep to speak to a manager they said "there is no one above me who can help you." Since it's illegal for us to sit in ADA seating these tickets are of no use to us. We were tricked for almost $500. Lesson… Read Full Review

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★☆☆☆☆

“Sold voided tickets.. be careful no guarantee ”

Written on: 16/02/2017 by 79Calhoun (1 review written)

Purchased tickets for the circus to take me children . Got to venue and tickets were no good and we were not allowed to enter the venue because the tickets were not valid. I can not begin to explain the disappointment in my two small children when I was told sorry maybe next time but there is nothing vividseats could do. I might as well purchase tickets from the scalper and tried my luck there. Vivid seats does not vet the tickets to ensure they are valid but charge a service for what if you… Read Full Review

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★☆☆☆☆

“No go”

Written on: 16/02/2017 by Caseyk446 (1 review written)

I attempted to order tickets using the iphone app but without success. after entering my credit twice I keep receiving address does not match card message. Next I opted for online live chat and was told to call in 866 # so I did. still on hold reading terrible reviews so I hung up… Read Full Review

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★☆☆☆☆

“Ticket value is $35 and got for $112 - OVERPRICED!!!!”

Written on: 16/02/2017 by fiSandoval195 (1 review written)

I bough some tickets from Vivid and purchased for $112 when the value was $35. I placed insurance on the tickets due to the amount charged. The insurance is useless. We paid a total of $293 for tickets of $35. TOTALLY OVERPRICED and not honestly disclosing the true value prior to purchasing. Had a hard time to actually speak with a live person. Had to go through the Live Chat which was not very helpful either. I would discourage anyone to use this service. … Read Full Review

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★☆☆☆☆

“High Fees - Stay away from this site”

Written on: 15/02/2017 by Morenohg37 (1 review written)

I clicked on the $175 ticket option and they charged $ 475 on my credit card for two tickets. We thought the tickets had incurred some extras fee, but when we printed the face value of the ticket it was $125 and the seats were terrible. I'm never buying from this people ever again. They charged us a total of $225 extra on fees. Do yourself a favor and stay away!… Read Full Review

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