Vivid Seats Reviews - www.vividseats.com

★★★★☆
4.4 / 5
1276
88% of users recommend this
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Latest Reviews

★☆☆☆☆

“DO NO BUY TICKETS AT VIVID SEAT”

Written on: 03/07/2015 by Edwardsdt175 (1 review written)

THEY DO NOT SEND THE TICKETS BY EMAIL NOR REGULAR MAIL I HAD A BAD EXPERIENCE THAT I HAD TO BUY THE TICKETS AT THE ARENA WHERE A MONSTER TRUCK SHOW WAS TO BE PRESENTED. I NEVER GOT THE TICKETS DO NOT EVER BUY TICKETS AT VIVID SEAT AND IT IS MORE EXPENSIVE… Read Full Review

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★☆☆☆☆

“I was cheated”

Written on: 28/06/2015 by jdonnelly02 (1 review written)

I ordered 2 tickets behind home plate. I received 4 tickets near left field. The person that I spoke to made up a lie that it would be illegal for them to now correct this mistake as they had already send a note to the seat owner. She said that I would receive a credit back for the $10. that they charged me to send the confirmation e-mail and the $13 that they charged me for the transaction. I don't believe I will see that. Its been 4 days now… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE EXPERIENCE!!!”

Written on: 15/06/2015 by AngeliqueYoung71 (1 review written)

This company is the ABSOLUTE WORST!! I cannot find enough pages to write this review and will continue to do so because NO ONE should buy tickets using their site!! I bought tickets for an event and ended up not being able to enter the event and Vivid Seats REFUSED to refund my money!! Their customer service is AWFUL!! WORST I HAVE EVER HAD!! I called the company SIX TIMES hoping that SOMEONE would help me and every single time I spoke to a representative or a manager I got the same SCRIPTED… Read Full Review

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★☆☆☆☆

“Very bad experience”

Written on: 10/06/2015 by rlMorrow495 (1 review written)

Do not use. Bought what I thought was 2, got one. Called, to get the second seat was $158 more. Told me it was live auction site and to go back in and sell it. Then tried to do that but the site wouldn't let me so told me it was simply busy. Their explanation was the other ticket was sold as I was buying even though I hit the button to buy the two I wanted. Be very careful!… Read Full Review

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★☆☆☆☆

“Buyer Beware”

Written on: 10/06/2015 by 275Molloy (1 review written)

I purchased 2 tickets for The Rolling Stones concert (Dallas TX) from Vivid Seats. Driving from Houston to Dallas.....we were so excited to see this concert. However, when we tried to enter, we were told that our tickets had already been scanned!!!! They sent us to a ticket booth for problem tickets. I called the ph# on the confirmation email and spoke with some guy at Vivid. I was put on hold as he told me he was going to contact the seller. The booth attendant got on the phone with vivid… Read Full Review

Nweber's Comment

Written on: 11/06/2015

Same thing happened to us when I bought 2 tickets for my son for his graduation present! disgusted!!!

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★★★★★

“Quick and easy ”

Written on: 09/06/2015 by Kelleherzu285 (1 review written)

Vivid seats is so quick and easy. The few times I have had questions the customer service was friendly and helpful. Definitely coming back… Read Full Review

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★☆☆☆☆

“Way Overpriced / Badd Seats too!!!”

Written on: 30/05/2015 by LilahGallagher (1 review written)

I ORDERED 6 EAGLES TICKETS FOR FRIENDS AND NEIGHBORS. THEY WERE TO BE IN A FAIRLY WELL DEFINED AREA THAT I'M SURE HAD A VARIETY OF PRICES. I PAID $158 PLUS VIVID'S $200 PLUS FEE. WHEN THE TICKETS ARRIVED, I GOT THE WORST SEATS IN THE PERSCRIBED RANGE AND THEY HAD A PRINTED PRICE OF $74. HOW DO YOU TELL YOUR FRIENDS THEY OWE YOU 3 TIMES THE FACE VALUE FOR NOSEBLEED TICKETS? DON'T DO BUISNESS WITH THESE FOLKS AND SAVE YOURSELF THE AGONY!… Read Full Review

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★☆☆☆☆

“i ordered and paid for tickets in november for a may...”

Written on: 16/05/2015 by JEFFREYRESNICK (1 review written)

i ordered and paid for tickets in november for a may event. i called five days before the event and every day thereafter and asked where are my tickets. the customer service people all assured me they would arrive. i flew to NYC, i went to a nyc hotel, i was then told tickets are not available. i lost thousands of dollars. they are young tech people, who would rather not put in a days work, they have trained all of their employees to continue this awful scheme, stay away from them, they are the… Read Full Review

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★☆☆☆☆

“Don't waste your time and money.”

Written on: 06/05/2015 by ValeryO'Brien (1 review written)

They "guarantee" you the section you purchase or comparable. I purchased a ticket in a middle section directly in front of the stage. The tickets we received were in the highest section, to the right of the stage. They claimed this was a "better ticket" because it "closer to the stage on the side". Now we will be suffering hypoxia and viewing everything in profile. This was NOT what we purchased and the customer service was AWFUL. VERY DISAPPOINTED. Don't waste your time and money… Read Full Review

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★★★★★

“Vivid seats is awesome! ”

Written on: 05/05/2015 by lnBryant267 (1 review written)

I bought some tickets from vivid seats and I got my tickets instantly. I got to print them out right away. And I got a great deal on tickets for a great game. There are the easiest way to get tickets. I am definitely buying more tickets from there for all future events I attend. Try them out!… Read Full Review

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★☆☆☆☆

“Bait and Switch”

Written on: 01/05/2015 by Tuckerhs413 (1 review written)

Tried to buy Astros tickets tonight. Price quoted was $17 each plus fees, for a total of $45. After entering credit card info, charge was for $86. Called customer service immediately and they said there was nothing they could do but would have manager call. No call from manager. We have disputed credit card charge… Read Full Review

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★☆☆☆☆

“Not the section I paid for - not an "upgrade"!!”

Written on: 01/05/2015 by Batchelor412 (1 review written)

I was buying concert tickets with Vivid Seats. As they were a present I was happy to pay far more than what they are worth. When I finally got the tickets (after 7 weeks!) the tickets were not in the central section I paid for but sideways. When contacting Vivid Seats I was told that they can change the section anytime whenever it is un "upgrade". Right. No one was able to explain to me how that was un upgrade. I am terrified with their service and can only recommend to stay far away from Vivid… Read Full Review

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★☆☆☆☆

“False Advertising on ticket prices!”

Written on: 21/04/2015 by 21Harding (1 review written)

I'm hoping to stop anyone else from being overcharged and mislead like we were. When we clicked on"Buy" for Tickets that were advertised for "$309" per seat! we were charged $424 per seat plus a $424 service fee! There was no TOTAL shown when entering our credit card, so we naturally thought we were purchasing tickets at the $309 price. Next thing you know, Vivid Seats charged a total of $424 per ticket (no clue why) and $424 on top of the tickets for service fee totaling a ridiculous sum of… Read Full Review

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★★★★★

“Easy and Efficient ”

Written on: 14/04/2015 by KenzieKrause1993 (1 review written)

The customer service was spectacular! The Sales Agent I worked with was so friendly and he answered all of my questions; I felt very taken care of. The website is also super easy to use!… Read Full Review

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★☆☆☆☆

“do not use Vivid Seats to buy tickets”

Written on: 13/04/2015 by mikegheeety778 (1 review written)

I ordered concert tickets from them and was charged a special delivery fee. Instead of mailing me the tickets, or even emailing me the tickets,Vivid Seats said I had to sign up for Flash Tickets to get the tickets sent to me. Do not use this site to get tickets unless you want to waste a lot of time giving out your personal information to flash tickets. I wrote the BBB about this… Read Full Review

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★★★★★

“Quick and easy. ”

Written on: 10/04/2015 by Cptndonuts (1 review written)

Decided to check out the prices on Vividseats and came to the conclusion that their site has the best deals on baseball tickets! Large quantity from their sellers and a heck of a lot cheaper with their prices compared to the hidden fees with Stubhub. Map is ideal, and everything is neatly laid out and clear. Will use again and will recommend to everyone I know!… Read Full Review

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★★★★★

“Great Experience! ”

Written on: 09/04/2015 by Benton471 (1 review written)

Great, professional and courteous support team. Got my tickets right away and at a great price… Read Full Review

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★☆☆☆☆

“Horrible Horrible Service and Website ”

Written on: 08/04/2015 by Kelly148 (1 review written)

Beware of the shipping before you make a purchase! After purchasing my tickets for a concert 4 months away, I got a shipping window of 3 days before the concert! All sales are final and every sales rep that I spoke with was horrible! TERRIBLE customer service, will NEVER use again… Read Full Review

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★★★★★

“Customer Service like none other...”

Written on: 01/04/2015 by ChicagoMom1 (1 review written)

Customer service was quick to address and resolve my concerns. I ordered Bears tickets as a gift and when they didn't arrive right away, I grew worried. After expressing this to an agent, she offered to monitor the progress of my order for me. I received my tickets in time for the event, directly to my email to print and take to the game. The seats were great and we had a blast (despite the cold!). Thanks VividSeats… Read Full Review

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★★★★★

“Great site for last minute tickets!”

Written on: 31/03/2015 by Huntervq1968 (1 review written)

I had been wanting to go to the Circus for a while. I went on to Vivid Seats and saw they had really good seats left even though the event was fast approaching. The prices weren't any higher than other sites I've seen on the secondary market. Their website is really easy to use compared to Stub Hub, which freezes all the time and has a not so user friendly map… Read Full Review

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