Vivid Seats Reviews - www.vividseats.com

★★★★☆
4.2 / 5
1371
82% of users recommend this
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Latest Reviews

★☆☆☆☆

“No Buyer Guarantee”

Written on: 18/04/2017 by jfDoherty1966 (1 review written)

I purchased tickets from vivid seats delivered with flash seats. The concert got rescheduled. Per the vivid seats 100% Buyer Guarantee they are suppose to then help me to resale my tickets or give me a full refund. They tell me I can sell them on craigslist or e-bay and flash seat has their own marketplace. That is what they mean by "help." Flash seats can't let me sell them because of the venue (they never said they would either.) Craigslist? E-bay? Would you buy tickets there? Vivid seats is… Read Full Review

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★☆☆☆☆

“We purchased tickets from this company and got...”

Written on: 15/04/2017 by Molly2011 (1 review written)

We purchased tickets from this company and got shammed. Our tickets they sent us was from a year ago. Worst company ever!!! Don't purchase anything from this company they are a fake business! They will take your money and give you useless tickets!!… Read Full Review

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★☆☆☆☆

“ABSOLUTE WORST CUSTOMER SERVICE”

Written on: 11/04/2017 by stlmo (1 review written)

ORDERED TICKETS IN DECEMBER FOR EVENT 4/12. TODAY, 4/11, CALLED TO SEE WHAT HAPPENED TO TICKETS. SAID THEY WERE GOING TO OVERNIGHT TODAY. WOULD HAVE REQUIRED ME TO DRIVE 30 MILES HOME AND BACK TO EVENT AND LOSE WORK TIME TO GET TICKETS ASSUMING THEY ARRIVED. THEY DID FINALLY EMAIL ME TICKETS. I PAID AN OUTRAGEOUS SUM OF MONEY FOR THE TICKETS AND HANDLING. ONLY THING THEY WOULD REFUND AND WOULD ONLY DO THAT IF I PROMISED NOT TO WRITE A BAD REVIEW. I WILL NEVER USE THESE PEOPLE AGAIN… Read Full Review

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★☆☆☆☆

“charged for more tix than I wanted”

Written on: 03/04/2017 by Lindsey399 (1 review written)

bought 2 tix for Lady Antebellum. was charged for 3. called 5 min after purchasing. told nothing they can do. buyer beware!… Read Full Review

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★☆☆☆☆

“dont waste your money ”

Written on: 24/03/2017 by Janiahk465 (1 review written)

Accidentally bought tickets to a game on a day we couldn't attend immediately called vivid and they did not care what so ever and would not help us even though the transaction had not been cleared yet and we even bought the insurance on the tickets. They claim they won't ship the tickets until days before the game leaving us with no chance to try to re sale them. They are rude, bad Customer service and will never recommend them!… Read Full Review

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★☆☆☆☆

“Ordered two tickets that cost $66.50 a piece. Was...”

Written on: 10/03/2017 by idalou1972 (1 review written)

Ordered two tickets that cost $66.50 a piece. Was charged $360.67!!!! And was moved to a section they deemed an "upgrade". Will never ever use Vivid Seats aka ticketsonline.com Stay away from them!… Read Full Review

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★☆☆☆☆

“Worst way to buy tickets!!!”

Written on: 07/03/2017 by Braylon176 (1 review written)

My family was traveling to Florida for some sun and baseball. I ordered 2 sets of tickets through Vivid Seats. Other sites allow you to print tickets immediately but not this company. They send them through the Post Office! We were a full 5 weeks week away from leaving so I wasn't too worried. They never came. Don't bother calling the "help desk". No one ever answers. Finally got an online chat for help. They promised to send the tickets to my hotel. Only one set came. Back on the chat… Read Full Review

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★★☆☆☆

“Keep Shopping...Not Enough Information”

Written on: 02/03/2017 by BraydonSpencer (1 review written)

Other online ticket sale companies are more transparent. Heavily overpriced for tickets. Search other vendors, use them as last resort. I was charged almost 3x amount of actual tickets for event. I was unable to determine if I paid for good seats. They listed "zone seating" which is not okay considering the mark-up you have to pay. They never disclosed the extra fees on each ticket and their policy of no refunds is terrible. Keep looking at other sites, where you can actually buy your seats… Read Full Review

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★☆☆☆☆

“DO NOT USE VIVID ”

Written on: 21/02/2017 by ScammedbyVivd (1 review written)

Purchased front row tix to a concert through VIVID... once delivered we discovered they were ADA tickets. Since we aren't handicapped, we called VIVID to explain what happened. They were NO HELP and refused to cancel the order or exchange for other seats. When I asked the customer service rep to speak to a manager they said "there is no one above me who can help you." Since it's illegal for us to sit in ADA seating these tickets are of no use to us. We were tricked for almost $500. Lesson… Read Full Review

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★☆☆☆☆

“Sold voided tickets.. be careful no guarantee ”

Written on: 16/02/2017 by 79Calhoun (1 review written)

Purchased tickets for the circus to take me children . Got to venue and tickets were no good and we were not allowed to enter the venue because the tickets were not valid. I can not begin to explain the disappointment in my two small children when I was told sorry maybe next time but there is nothing vividseats could do. I might as well purchase tickets from the scalper and tried my luck there. Vivid seats does not vet the tickets to ensure they are valid but charge a service for what if you… Read Full Review

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★☆☆☆☆

“No go”

Written on: 16/02/2017 by Caseyk446 (1 review written)

I attempted to order tickets using the iphone app but without success. after entering my credit twice I keep receiving address does not match card message. Next I opted for online live chat and was told to call in 866 # so I did. still on hold reading terrible reviews so I hung up… Read Full Review

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★☆☆☆☆

“Ticket value is $35 and got for $112 - OVERPRICED!!!!”

Written on: 16/02/2017 by fiSandoval195 (1 review written)

I bough some tickets from Vivid and purchased for $112 when the value was $35. I placed insurance on the tickets due to the amount charged. The insurance is useless. We paid a total of $293 for tickets of $35. TOTALLY OVERPRICED and not honestly disclosing the true value prior to purchasing. Had a hard time to actually speak with a live person. Had to go through the Live Chat which was not very helpful either. I would discourage anyone to use this service. … Read Full Review

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★☆☆☆☆

“High Fees - Stay away from this site”

Written on: 15/02/2017 by Morenohg37 (1 review written)

I clicked on the $175 ticket option and they charged $ 475 on my credit card for two tickets. We thought the tickets had incurred some extras fee, but when we printed the face value of the ticket it was $125 and the seats were terrible. I'm never buying from this people ever again. They charged us a total of $225 extra on fees. Do yourself a favor and stay away!… Read Full Review

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★☆☆☆☆

“"I just ordered two tickets off Vivid Seats the other...”

Written on: 03/02/2017 by Taylor-Alt260 (1 review written)

"I just ordered two tickets off Vivid Seats the other day to secure tickets to concert of a favorite artist of mine, of which general public ticket sales start at the end of this week. They charged me 102$ PER ticket, and come to find out that not only are the two tickets that they gave me in the absolute last row of the upper level seating, the REAL cost of the tickets is 32.75$. They charged me more than 3 TIMES the actual price! I am never buying through Vivid Seats again and I am disgusted… Read Full Review

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★☆☆☆☆

“Vivid is no good I will not recommend this to anyone@”

Written on: 17/01/2017 by LaciGibson21 (1 review written)

I also purchased tickets by an accident. I wanted only 2 tickets and the website took off and charge me for 4. Now I tried to sell them in the website but canceled because, i would be responsible for distributing the tickets to the buyers and if I don't do that, my credit card would be charge again. So, I decided to eat the tickets and see if I can sell them to a friend instead. And it worst comes to worst, give them away. But I will never buy from this Vivid again. I made a mistake, I… Read Full Review

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★☆☆☆☆

“Never Received My Tickets”

Written on: 17/01/2017 by rrDouglas171 (1 review written)

I ordered three tickets for a 1/15 hockey game on 12/25 and the tickets never came. Customer service gave me the run around. At one point I was told I would have to go pick the tickets up at a UPS store 20 miles away, but was never sent the tracking info that they were sent. I ended up having to buy tickets from another vendor. At this time I am waiting for a refund of my money. Several times I tried to use live chat and no one responded. The phone operators were fairly polite, but the… Read Full Review

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★☆☆☆☆

“No ticket stub included, wrong date on parking pass”

Written on: 15/01/2017 by tahomom (1 review written)

Other than the fact that there was no ticket stub included on one of the three tickets ordered for the Rose Bowl game this year and that the $164 parking pass was for Jan. 1st not 2nd and that the parking was for a $40 lot 1 and 1/2 miles from the Rose Bowl, the tickets were great. What an embarrassing treat I gave to my husband, son and grandson. Never again. When I reported this to Vivid Seats, I never got a return email. Vivid Seats, you are a joke… Read Full Review

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★☆☆☆☆

“Very disappointed ”

Written on: 11/01/2017 by JamyaGlass383 (1 review written)

Purchased seats on mistake do to lack of information. Basically got stuck with seats. Very disappointed… Read Full Review

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★☆☆☆☆

“Buyers beware!”

Written on: 10/01/2017 by mollyweber (1 review written)

Minutes after finishing my transaction I realized that the tix were for the wrong date. I immediately contacted vivid- under 5 minutes later- to cancel the transaction. I was told 'too bad'. Also, that if I dispute the charge, 'you'll loose'. 4,600 mistake is unacceptable. Was willing to pay a restocking fee- but the woman- Kendetta- said it 'was too hard once I clicked ok, even though just minutes had passed. Deplorable attitude and bad business tactics! Beware!!… Read Full Review

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★☆☆☆☆

“Ordered lion king tickets value at $139 each was...”

Written on: 27/12/2016 by Eliannai284 (1 review written)

Ordered lion king tickets value at $139 each was charged over $40 per ticket in fees at final order. Called within five minutes to cancel order and complain about fees they basically said it was in their terms that you agree to and i was out of luck. Extremely poor customer service. Watch out for hidden fees… Read Full Review

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