Vivid Seats Reviews - www.vividseats.com

★★★★☆
4.2 / 5
1360
80% of users recommend this
  • Selection of tickets available

  • Ease of ordering

  • Customer service

? Ask our helpful community of experts about this product or company
Vivid Seats - www.vividseats.com - Ask a question now

Media Gallery for Vivid Seats - www.vividseats.com

Vivid Seats - www.vividseats.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“HORRIBLE! NO REFUNDS!”

Written on: 19/10/2017 by 207Ford (1 review written)

NEVER BUY FROM VIVIDSEATS! I bought 2 tickets online and they were supposed to be sent via UPS when the concert was the next day. They got my delivery address wrong. I called immediately after purchasing the tickets after realizing so to try and update my address, was on hold for over 30 minutes. I tried the chat with a representative option 4 times, never received any help. I called again, was on hold for 30 more minutes. I never spoke with anyone. Then I get an email and I got my UPS… Read Full Review

Buy Tickets online with Ticketmaster
Report this review
★☆☆☆☆

“what a farse!”

Written on: 16/10/2017 by gregab32 (1 review written)

“ordered 2 tickets to a concert. Face value for each was $55. The price breakdown said a fee would be included. I was billed $622 for those two $55 tickets, and the show was not sold out, so these were not scalped tickets being resold - it was just the fee Vivid added on. I called to ask about the exorbitant fee, and the agent  was smug and basically said there's nothing I can do now. ”… Read Full Review

Buy Tickets online with Ticketmaster
Report this review
★☆☆☆☆

“Don’t buy from Vivid”

Written on: 11/10/2017 by KatelynHouse75 (1 review written)

Brother purchased tix for bday gift. Spent 300.00. Tix were invalid at the gate. Don’t use this website!… Read Full Review

Buy Tickets online with Ticketmaster
Report this review
★☆☆☆☆

“Terrible service and no tickets”

Written on: 28/09/2017 by 51Compton (1 review written)

I ordered my tickets to a concert four months ago and still have not received them. My fault, I should have read the reviews before purchasing them through this company. They keep saying I'll get them but they should have come as soon as the money was taken out of my account. I have written them to cancel as I got tickets through another venue and had them within the hour. Since they haven't been cut or released, I had better get my money back. I have already contacted the attorney general and… Read Full Review

Buy Tickets online with Ticketmaster
Report this review
★☆☆☆☆

“Did Not Deliver”

Written on: 26/09/2017 by Bindy3757 (1 review written)

I ordered 4 tickets for Bruno Mars in Buffalo well over a month in advance and received confirmation immediately and they took my $1361.95 from my credit card fast. They told me tickets would arrive 2-3 days prior to event. When tickets did not come a few days before I called them to be told "they have a buyers guarantee that I will receive them." I called several more times to only get the same answer from young inexperienced kids. The day before the event, after I made hotel reservations… Read Full Review

Buy Tickets online with Ticketmaster
Report this review
★☆☆☆☆

“I bought 2 tix to Damian Marley....I paid MORE than...”

Written on: 24/09/2017 by Colead382 (1 review written)

I bought 2 tix to Damian Marley....I paid MORE than other tickets because they said it was Zone seating GA...BEFORE purchased, Vivid said they guaranteed zoned seating...the row was GA2....When the tickets were ready for print...nothing in the ROW box, just GA tickets...I called customer service and the manager said she was sorry I'm confused...and hung up...I'm NOT confused, you lied on YOUR site....I want the difference of $75.00 and they can give it to my favorite charity...not about the… Read Full Review

Buy Tickets online with Ticketmaster
Report this review
★☆☆☆☆

“Too high of service fees”

Written on: 23/09/2017 by Ballardgs93 (1 review written)

I would strongly avoid Vivid seats as they gauge their customers. Most tickets can be found elsewhere for less and they charge a large listing fee. There are also exorbitant fees tacked on to purchase price after listed price when checking out. Look elsewhere!… Read Full Review

Buy Tickets online with Ticketmaster
Report this review
★☆☆☆☆

“refused to correct a mistake”

Written on: 13/09/2017 by aselmecz (1 review written)

I went to the site and bought tickets to a show at the Rosemont in Chicago. I mistakenly did not change the default quantity to 2, so the transaction went through as 6 tickets. Within minutes I had contacted Vivid seats via chat to explain my mistake, however they told me I was out of luck, the only thing I could do was re-list the 4 seats I didn't want. I called and pleaded with a supervisor, but the same response. This policy is terrible! They hide behind a terms and conditions screen and… Read Full Review

Buy Tickets online with Ticketmaster
Report this review
★☆☆☆☆

“Bought 2 Ed Sheeran tickets , T Mobile Las Vegas...”

Written on: 07/09/2017

Bought 2 Ed Sheeran tickets , T Mobile Las Vegas August 2017 for great seats. Travelled from the UK , was a birthday present and that's what makes this even more disgusting . Arrived at Arena only to be sent away as people already in our seats. We paid £1302.19 for these seats . The staff at the Arena laughed at the fact they were sold by VIVID due to their poor reputation. Had to purchase 2 more tickets for standing room only at the back top of Arena from the Arena Box Office .When we got… Read Full Review

Buy Tickets online with Ticketmaster
Report this review
★☆☆☆☆

“Never Got Tickets”

Written on: 25/08/2017 by andrewswh (1 review written)

Do you know how embarrassing it is to sit outside of a baseball game for 3 hours with your date wondering why Vividseats hasn't sent you your tickets? I bought them an hour before the game. They never once contacted me to tell me why I haven't received my tickets; I had to contact them. The whole concept of their business is terrible. Why charge my account first thing if they don't even own the tickets and have to get someone else to transfer them to me? A day after the event, that my date… Read Full Review

Buy Tickets online with Ticketmaster
Report this review
★☆☆☆☆

“Vividseats doesn’t deliver the ticket you pay for. ”

Written on: 20/08/2017 by Pssinatl (1 review written)

I picked and paid for tickets with vividseats.com. The tickets that were delivered electronically were not the same ones I paid for. I called customer service immediately. The agent agreed that they did not provide the tickets I paid for, but said that the customer service terms I agreed to allowed them to substitute any tickets that they decide are comparable, and in that case the customer has no recourse. I politely asked for a refund since I did not agree that the tickets they provided… Read Full Review

Buy Tickets online with Ticketmaster

Geminitwin's Response to Pssinatl's Review

Written on: 24/08/2017

Thanks for your comments. I WAS going to purchase 4 tickets from them. I will look elsewhere now.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Hidden Fees Until AFTER Checkout! Beware, your ticket...”

Written on: 13/08/2017 by tlbarbara (1 review written)

I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! The site didn't show the total of $632.10 until after I purchased the tickets. When I went on their "live chat" to inquire, they didn't respond at first. I then tried again and was told what the ticket charges were $62.10 each ticket plus $3.95 each ticket for "instant download." When I asked for a refund due to the exorbant charges per ticket, they told me no refunds and that I can resell my tickets on their… Read Full Review

Buy Tickets online with Ticketmaster
Report this review
★☆☆☆☆

“I would not purchase anything from them ”

Written on: 12/08/2017 by Lyricr453 (1 review written)

We purchased tickets for the Friday game but the tickets that were sent to us were misprinted ( Saturday's game was assigned instead). My husband caught the mistake by the company and tried to have them rectify the situation. The representative told him that they will look into it and call him back in 2 hours. My husband called back 6 hours later to follow up. Instead of the representative actually apologizing and offering a refund or SOMETHING, she then began to tell us that it was our fault… Read Full Review

Buy Tickets online with Ticketmaster
Report this review
★☆☆☆☆

“Rip Off”

Written on: 08/08/2017 by HarleyBrown (1 review written)

I ordered two tickets to a college football game in Los Angeles, this coming November. I did not receive an itemized statement and was shocked to find out what the total cost was. Also, I was offered a $20 discount, but was never told that I received it. When I contacted the company, I did not receive a response for 10 days. They have refused to cancel and refund my order, so we have disputed the transaction with our credit card issuing bank. DO NOT DO BUSINESS WITH VIVID SEATS!… Read Full Review

Buy Tickets online with Ticketmaster
Report this review
★☆☆☆☆

“Worst ticket sales ever!!”

Written on: 29/07/2017 by sarahjane2705 (1 review written)

jokeAVOID AT ALL COSTS. Booked tickets 9 months prior to the concert and was old I would receive the tickets 1 week prior to the concert somewhat standard. 1 week prior the delivery date got pushed to 48 hours prior. Now I am at 48 hours prior, my first response was you will have them by lunchtime today, now after sitting on hold I'm told they can give them to me upto 1 hour prior to the concert and that I shouldn't worry because I'm back by a buyer guarantee and they can assure me this is… Read Full Review

Buy Tickets online with Ticketmaster
Report this review
★★☆☆☆

“UNTRUSTWORTHY NEVER AGAIN”

Written on: 25/07/2017

I purchased concert tickets four months prior to my concert date. I received a confirmation email and an email telling what day to expect my tickets to be shipped during the month of my concert (actually 2 weeks before my concert). I waited 4 days past my expected ship date and contacted vividseats.com and called to have a message of thy were coming soon. One week before my concert I received a email to contact vividseats at their customer service number. I was told THEY NO LONGER HAD THE… Read Full Review

Buy Tickets online with Ticketmaster
Report this review
★☆☆☆☆

“If I had to give rating it would be "Zero"”

Written on: 25/07/2017 by khMiles78 (1 review written)

My fiancée brought two tickets to Earth, Wind and Fire concert for the showing on 7/23/17 and when it was time to get in, there were no barcode to scan. We contacted Vivid and stated that the show was to begin in 30 minutes and we still have not received the email to scan. The customer service rep stated that she would contact the seller. Seller? we thought. The rep said she would call us back when she speaks to the seller. Well guess what?! You guessed it. She NEVER called us back. After… Read Full Review

Buy Tickets online with Ticketmaster
Report this review
★☆☆☆☆

“Will not use the website again.”

Written on: 14/07/2017 by fgNichols413 (1 review written)

I purchased tickets for Diplo at Las Vegas, the tickets had sold out so I used vivid seats to buy my ticket, it was three times more expensive than original price. Once I got to the club the security said it wasn't a legit ticket and they weren't associated with the website. I also never got a confirmation email and a barcode that they scan at the entrance. I emailed them but I never got a reply. I called customer service and I was on hold for 20 minutes but got my refund after all… Read Full Review

Buy Tickets online with Ticketmaster
Report this review
★☆☆☆☆

“DO NOT purchase tickets through Vivid Seats”

Written on: 11/07/2017 by SilasOgden1992 (1 review written)

I purchased tickets for a July 11 concert about 2 months ago. You choose a section and then you get a price for that section but you will not know where your seats are until days before the concert. Receipt is very vague and they will not give any detail about your purchase. Tickets came today and are in the nose bleeds- 3 sections above where I thought I was purchasing the tickets. My tickets are over double the price what tickets are going for in the section. I am so disappointed and now… Read Full Review

Buy Tickets online with Ticketmaster
Report this review
★☆☆☆☆

“Absolutely NEVER AGAIN will I use Vividseats. ”

Written on: 05/07/2017 by Jimbo537 (1 review written)

I made a specific order for a luxury suite and for specific seats to the Neil Diamond concert in Denver. When the tickets came they were different suite and different seats. Customer service said the ticket listing explained when you order a luxury suite, the seller can put you wherever they want. HUH??? Makes no sense to spend 1400.00 and not get what you were led to believe you were getting. I was told by the person I dealt with that I was talking in circles, then the chat was unilaterally… Read Full Review

Buy Tickets online with Ticketmaster
Report this review
overview
Buy Tickets