Vivid Seats Reviews - www.vividseats.com

★★★★☆
4.3 / 5
1329
84% of users recommend this
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Latest Reviews

★☆☆☆☆

“In late June, myself and a friend found out that Kanye...”

Written on: 26/07/2016 by 25Ayers (1 review written)

In late June, myself and a friend found out that Kanye West was performing in Columbus, OH. My friend instructed me to purchase tickets from VividSeats.com, which I was weary about since I had never heard of the website. However, I trusted my friend’s logic and purchased the tickets for $342.41. I was then notified that the tickets would ship around 9/18, a few days before the concert. Strange, but I didn’t think too deeply about it. This morning, I had a dream about VividSeats.com being… Read Full Review

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★☆☆☆☆

“overnight failure”

Written on: 26/07/2016 by ReillyVaughan (1 review written)

worst customer service . ordered overnight tickets and never received until 5 days later. terrible customer service. stub hub much better....vivid ruined my vacation. they just said sorry and moved on.. I will never order from such an unreliable ticket agency again… Read Full Review

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★☆☆☆☆

“I paid double the face value. They made it sound like...”

Written on: 20/07/2016 by Evans425 (1 review written)

I paid double the face value. They made it sound like they were the source for all tickets. I can buy better tickets from the source but was misled by their website… Read Full Review

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★☆☆☆☆

“Horrible Experience”

Written on: 12/06/2016

The only reason I gave this company a star is because they have a great agent chat option. This company has been horrific from the very beginning. I purchased 2 tickets listed at $135 and with all the fees came out to $336.82. I only did it because my family and friends wanted to sit together at a certain concert. After selecting the exact seats I wanted next to our family the tickets I received were on the other side of the stadium. No where near our group. I called and complained and… Read Full Review

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★☆☆☆☆

“If i could give 0 stars i would. I purchased 2 tickets...”

Written on: 08/06/2016 by LawrenceMeredith262 (1 review written)

If i could give 0 stars i would. I purchased 2 tickets to an event that were $100 each. We get to the venue and the tickets are rejected because "they have already been scanned by another attendee." Therefore, the tickets that i bought were duplicates and completely not genuine. I call the customer service at vivid seats about 4 times before reaching an actual person, then i get put on hold for a total of 30 minutes (all while the event is going on). A manager at vividseats finalllllllllly… Read Full Review

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★☆☆☆☆

“Worst Company Ever”

Written on: 01/06/2016 by J-Dog020 (1 review written)

I bought tickets for the Andy Black concert in Atlanta and the tickets were originally $24 everywhere else and on this horrid website as well. When I went to purchase them it said $63 which I assumed included all the fees and stuff that accompany tickets, they charged me $163.38 for these 2 tickets and I demand a refund but their customer service is the absolute worst thing in the history of customer service! NEVER use this website to buy tickets for anything they are a bad company. It didn't… Read Full Review

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★☆☆☆☆

“I hate vivid seats”

Written on: 19/05/2016 by Brogan271 (1 review written)

bought tickets to take my 8 year old daughter to see Justin Beiber for the 730 show. I received a confirmation at 731 but didnt receive the tickets until 20mins later. The concert had started while we were waiting outside the venue and my daughter was crying she is missing the show. I called customer service to help but they were usless.. Say it was a delay in the sysyem. I had to take my daughter back to the hotel. Thanks vivid seats for ruining our trip… Read Full Review

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★☆☆☆☆

“Make sure to look at service fee”

Written on: 15/05/2016 by Candyfoot (1 review written)

This company charges A hefty charge for their service fees and they do not even mention service fees on the first few pages of your order summary. They charge almost $50 per ticket. To me this highway robbery, especially because they deliver the ticket via email, thus the delivery cost is almost nonexistent. They disclose the amount of the service fee on the fourth page , after you have given them all your personal information (except credit card numbers, but includes email, snail mail, and… Read Full Review

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★★☆☆☆

“Tickets were as advertised but pick up was really bad!”

Written on: 14/05/2016 by 338Cochran (1 review written)

Vivid said the tickets would be picked up at a Casino in Vegas. I thought this meant the Casino had tickets that were available. I purchased the tickets only to be told to pick them up on the corner at a Walgreens near the stadium. Had I known this I would have never purchased the tickets. This is the last time I will purchase tickets from a second hand dealer as both of my experiences with these types of businesses have been bad. (first experience was with stubhub and the tickets that I… Read Full Review

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★☆☆☆☆

“Website sold duplicate tickets to my girlfriends...”

Written on: 12/05/2016 by dlayman1993 (1 review written)

Website sold duplicate tickets to my girlfriends father for a Justin Bieber concert that he surprised her with for her birthday. When we scanned our tickets at the gate the man said the tickets went through the gate already and we couldn't get in. Don't give this site any money please, just think of how my girlfriend felt :'(… Read Full Review

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★☆☆☆☆

“Out to screw you!”

Written on: 10/05/2016 by Stephen208 (1 review written)

Horrible! I bought two tickets to a Canadian concert in Toronto. Nowhere was it stated that I would be charged in American $. They knew I was Canadian since they had asked for my postal code! I contacted their customer service to get a refund and they said they could only refund me 7$ since I had agreed to the terms and conditions. I had agreed to pay 162$ not 216$! Even on their final invoice it wasn't written anywhere that it was in US $. They are totally out to screw you! Horrible customer… Read Full Review

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★☆☆☆☆

“First I ordered five tickets to Cubs/Brewers game a...”

Written on: 21/04/2016 by bobdivilbiss (1 review written)

First I ordered five tickets to Cubs/Brewers game a month in advance and I kept asking when they would arrive. Answer was that they haven't shipped yet for a couple weeks. Finally they sent a tracking number for a UPS 2nd air from three weeks prior ! Checked with UPS and last scan was at UPS DC from three weeks prior. I had to put in claim, Vivid said they were still looking into the issue and refused to refund money or replace tickets. I then ordered them again from Vivid as I had a friend… Read Full Review

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★☆☆☆☆

“Never ever buy from here”

Written on: 16/04/2016 by 225Hodges (1 review written)

So I tried to buy some tickets for a game. I "bought" tickets but never got an order in my email. No confirmation, no tracker number, just nothing. Yet, money was taken out of my account and I bought nothing. Never ever coming back in my lifetime… Read Full Review

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★☆☆☆☆

“There was a so-called glitch on their website and I...”

Written on: 15/04/2016 by Thompson147 (1 review written)

There was a so-called glitch on their website and I got charged 1800 and now they won't give me my money back and no product. Should have read he reviews. NEVER trust a scalper. Especially a Florida based agency!… Read Full Review

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★★★★★

“Ernest in customer service”

Written on: 11/04/2016 by sheiladyoung (1 review written)

Thank you Ernest! I love dealing with the best of the best and he is definitely it! Was trying to order tickets online and didn't quite trust myself with the order, so I called in to Vivid Seats. My husband and I are going to see a concert for our 15th anniversary in another state and he made it a piece of cake! Can't wait for the concert and thank you Ernest for all of your help! … Read Full Review

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★☆☆☆☆

“I wish I had of read the reviews”

Written on: 23/03/2016 by Gallagher224 (1 review written)

SO NOT USE THIS SITE!!! I ordered 2 Garth Brooks tickets through Ticketmaster and somehow without noticing was redirected to Vivid Seats. Order the tickets and when I received the bill was charged 3 times more that the actual ticket price. Ten weeks after I ordered the tickets and 48 hours prior to the event I still had not received the tickets by e-mail or any other means. The day of the concert I received e-tickets, but I was suspicious. I called the venue and they told me the tickets were… Read Full Review

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★☆☆☆☆

“Never Ever Again!”

Written on: 14/03/2016 by Sophia324 (1 review written)

SO Upset! I have not been to a concert in years, Rob Zombie coming to town, wanted to take my daughter with me, and went to the website of the venue to purchase tickets. Somehow was re routed to Vividseats, and didn't pay attention. Thought that was the seller of tickets for the venue. Come to find out, I paid 3 times the amount of the tickets, a high service fee, tickets won't be delivered until end of July? By Email? So I won't even be able to know until then if they are legit. Tried to… Read Full Review

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★☆☆☆☆

“DO NOT TRUST THIS WEBSITE”

Written on: 26/02/2016 by AngyHernandez (1 review written)

I purchased $600 plus tickets to surprise my fiancé for his birthday to the Laker game on 2/19/16. We arrived at Staples Center to find out that our tickets are no good and we can't get in. We were lined up on the side of the venue with a group of other customers with tickets from Vividseats.com that couldn't get in either. The customer services rep that night could not help me and we had to go home in such a DISAPPOINTMENT. I had to fill out a claim form to try to get my money back. After I… Read Full Review

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★☆☆☆☆

“OUTRAGEOUS SERVICE FEES”

Written on: 06/02/2016 by Daltony310 (1 review written)

Vividseats main website does not disclose their Service Fees of $25 Per Ticket! I did not find out about it until after I hit Enter to place my order, and the total came out higher than what it should have been. I live-chatted with them to cancel my order, but they would not do that. NEVER EVER EVER will I do business with them again. Found out they have an absolutely terrible rating with their Better Business Bureau. Shady company - stay away!!!!!!… Read Full Review

Secretsubject's Comment

Written on: 15/02/2016

I have just read out what is the reality of vividseats.

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★★★☆☆

“Prepare to wait”

Written on: 06/02/2016

When selling tickets be prepared to wait two weeks from the delivery date to have the money credited to your paypal account. Other sites return the funds within 5 calendar days to paypal accounts. This is verified on their website.....7-10 business days is the timeframe for credits. This is unacceptable to me. Won't use them in the future for selling… Read Full Review

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