Vivid Seats Reviews - www.vividseats.com

★★★★☆
4.3 / 5
1348
83.4% of users recommend this
  • Selection of tickets available

  • Ease of ordering

  • Customer service

? Ask our helpful community of experts about this product or company
Vivid Seats - www.vividseats.com - Ask a question now

Media Gallery for Vivid Seats - www.vividseats.com

Vivid Seats - www.vividseats.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★☆☆

“fees”

Written on: 08/12/2016 by reneemariemerrill (1 review written)

I just bought tickets for TSO and it wasn't cheap. I Bought tickets that were downloadable so why would I be charged a delivery fee? I understand the tickets were delivered to my computer. NO gas or paying for someones time. The customer service rep told me they couldn't change fees as it varied with each event. Please be wary if you buy tickets to check out your delivery fee I was charged 20$ to print out from my home. Now mind you to have it mailed to my home, which was not an option it would… Read Full Review

Report this review
★☆☆☆☆

“Tickets would not scan”

Written on: 17/11/2016 by DaliaNorth330 (1 review written)

I purchased tickets to the Georgia Auburn Football game in Athens approx. 5 months before the event. I drove 7 hours to the game. When they scanned my tickets they informed me that the tickets had already been used. I contacted vivid and they sent my lesser tickets to my email. When I got to my new seats someone was in our seats. They produced tickets that showed that they were in the correct seats. I then went back to will call and was not allowed back into the game. I called vivid… Read Full Review

Report this review
★☆☆☆☆

“Mis-click and your out hundred of $$$”

Written on: 01/11/2016 by Huberts31 (1 review written)

Made a simple clicking mistake and contacted them within 60seconds. They refused three time and at various levels to correct the transaction. Totally unfair terms and unresponsive to customers! They care more about a few unfair made bucks versus their customers! Stay Away from this site!… Read Full Review

Report this review
★☆☆☆☆

“Did not receive tickets!”

Written on: 24/10/2016 by Williams334 (1 review written)

They do not indicate on the website that they do not deliver to PO Box numbers. The tickets ended up with UPS, we could not access them. Vivid did nothing to contact us, or to contact UPS. Cost us 400$ for a game that we could not attend. Still do not have the tickets, customer service was rude, hung up on me. Their 100% guarantee says they will refund if you do not receive your tickets. This is false. They said it was my fault for having a post office box. They took my money, and never… Read Full Review

Report this review
★★★★★

“Debs tix”

Written on: 21/10/2016

Vivif seats is where i get all my tickets for a variety of events at great prices and convienence… Read Full Review

Report this review
★☆☆☆☆

“NEVER USE AGAIN”

Written on: 17/10/2016 by LizbethHartley (1 review written)

I did not realize I had entered my seats to sell incorrectly until the day of the event. Someone had purchased my tickets the day I listed. Vivid called me the morning of and said I would not be paid, but would be charged again because of my error. I've never sold seats online before. The customer enjoyed the event yet I was not paid but double charged. Had they told me the day I listed, I could have fixed the problem with the listing. BEWARE OF THIS COMPANY. THEY WILL SCREW YOU!!!… Read Full Review

Report this review
★☆☆☆☆

“WAY OVER PRICED TICKETS ”

Written on: 13/10/2016

My family purchased 8 tickets to the DIERKS BENTLEY concert Jan. 29th 2016 at Budweiser Gardens and they ended up being triple the face value cost. If you go on to Ticket master or Budweiser's website I could have got floor or lower bowl seats for the same price as the 300's on Vivid Seats site. This company is charging unreasonable prices for tickets with no care. When you call the customer service team they cannot do anything for you other then tell you they can only assist in trying to… Read Full Review

Report this review
★☆☆☆☆

“Tickets Lost In Shipment”

Written on: 23/09/2016

My tickets were lost in shipment. It is going on a month and they keep telling me that they are investigating. They have had more than ample time to either re-issue the tickets or give me similar seats. This is the worst customer service I have ever encountered. I guess my next step is to get a lawyer… Read Full Review

Report this review
★☆☆☆☆

“Bought an extra ticket for a fault on their website....”

Written on: 19/09/2016 by IsabelRice (1 review written)

Bought an extra ticket for a fault on their website. They were extremely rude through email and over the phone. Explained the situation, they acknowledged that their website was at fault but they refused to do anything about it… Read Full Review

Report this review
★☆☆☆☆

“Absolutely Horrible At Best!”

Written on: 04/09/2016 by decodonna (1 review written)

Unreliable, undependable, untrustworthy, liars!!!! I was promised by Vivid Seats that my tickets would be overnighted to me September 2nd to be received on September 3rd (this was promised on August 30th, 2016). I called just to double check on September 2nd. I then found out, that this was not true at all, therefore, I was lied to. I did two live chats with Vivid Seats and four phone calls to them before I found out that they would not be overnighted to me until September 6th (my event is… Read Full Review

Report this review
★☆☆☆☆

“ AVOID AVOID AVOID ”

Written on: 31/08/2016 by ElsieForsyth (1 review written)

Do not use this cpmpa. No tickets are sent and you will be turned away from the Staples center by security. The Stapkes Center refuses to use them on any level. My tickets cost over $1000 and I never made the show along with lots of other people. Only use ticket master or stub hub. Call your CC company now you have up to 90 days after the event to get your money back. They never send thickets and that is your proof with the CC company. They will send you an email receipt but no tickets. He is… Read Full Review

Report this review
★☆☆☆☆

“We are sorry for any inconvenience!.......”

Written on: 30/08/2016

That is all I kept getting after I explained to the customer service rep that I was first told on THREE different occasions that my tickets were coming on specific dates...NOT! We made sure an adult was at home because they told us we needed to sign for ups delivery. FINALLY...got tickets! Then they were not the section that I chose. I made two different transactions, but I chose the same section for both transactions .I chose this because I was purchasing a few extra tickets for some young… Read Full Review

Report this review
★☆☆☆☆

“Got Me!!!”

Written on: 27/08/2016 by 1959Padilla (1 review written)

Outrageous fees!!! Shipping is a cat and mouse game. Customer service is a delay and deceive operation… Read Full Review

Report this review
★☆☆☆☆

“Didn't receive tickets”

Written on: 23/08/2016 by Nicolepisanimarie (1 review written)

I ordered my tickets 3 months in advance and my package showed up destroyed and empty and the company hasn't even gotten back to me about my situation. I tried calling customer support which then brings you to a voicemail saying to email the customer support so I've emailed them 3 times already and still no response in the last week and a half... It's really a shame when you purchase $250 tickets and they won't even answer you... I'll never purchase from this site again… Read Full Review

Report this review
★☆☆☆☆

“MISLEADING PRICING”

Written on: 23/08/2016 by valeriejones123 (1 review written)

I clicked to pay $28 for 6 tickets and ended up being charged $300--where did all these charges come from ??!! I called to report the issue and they refused to refund me the difference… Read Full Review

Valeriejones123's Response to valeriejones123's Review

Written on: 29/08/2016

UPDATE ** Vivent Seats provided me with a partial refund and I am very happy**

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Vivid seats”

Written on: 16/08/2016

Do not buy tickets from them. They rip you off by charging $65 for two seats in fees for service. They don't tell you until you are at checkout. I did not even notice the total before clicking to place the order. I do not recommend them to anyone… Read Full Review

Report this review
★☆☆☆☆

“The rating here is rigged”

Written on: 16/08/2016

Read the reviews until you find a good one. Right...takes forever. I purchased tickets to a Seahawks game. Through the purchase the buckets showed a section and a row. The row was SR. Rows are labeled in letters, right? It wasn't until the tickets showed up in my inbox--with seat numbers by the way-- that the words "standing room only" appeared. Customer service won't budge, even though these are venue tickets and could easily be refunded. I say false and misleading. They say I should have… Read Full Review

Report this review
★☆☆☆☆

“Laughable "customer service"”

Written on: 01/08/2016 by bdub (1 review written)

Do not do business with this company . I purchased tickets last week for a Minnesota Twins game to take my family too. When I went to print out the tickets the QR code would not print on the tickets. I called their customer service and they said it was a problem with my printer and that I needed to download the most recent Adobe Reader or go print it at the library. I asked them if they could print the tickets for me and scan it to me. They said they weren't able to do that because didn't have… Read Full Review

Report this review
★☆☆☆☆

“SEAT ARE NOT GUARANTEED!!!!! THEY WILL TAKE YOUR $$$!!!”

Written on: 31/07/2016 by DAVE126 (1 review written)

I purchased tickets on Vivid Seats to go to the Mike Piazza ceremony at CitiFeild on 7/30/16. I was looking forward to sitting with my my family in seats in sec 527 row 2. I wanted to leave early to watch the ceremony but could not leave my house because I did not receive the tickets via email yet. I reached out to Vivid using the live chat options and asked them how i can get the tickets faster so that I could leave on time with my family. The CSR advised me to go to a local library near the… Read Full Review

Report this review
★☆☆☆☆

“In late June, myself and a friend found out that Kanye...”

Written on: 26/07/2016 by 25Ayers (1 review written)

In late June, myself and a friend found out that Kanye West was performing in Columbus, OH. My friend instructed me to purchase tickets from VividSeats.com, which I was weary about since I had never heard of the website. However, I trusted my friend’s logic and purchased the tickets for $342.41. I was then notified that the tickets would ship around 9/18, a few days before the concert. Strange, but I didn’t think too deeply about it. This morning, I had a dream about VividSeats.com being… Read Full Review

Report this review
overview