Vivid Seats Reviews - www.vividseats.com

★★★★☆
4.3 / 5
1341
84% of users recommend this
  • Selection of tickets available

  • Ease of ordering

  • Customer service

? Ask our helpful community of experts about this product or company
Vivid Seats - www.vividseats.com - Ask a question now

Media Gallery for Vivid Seats - www.vividseats.com

Vivid Seats - www.vividseats.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Tickets Lost In Shipment”

Written on: 23/09/2016

My tickets were lost in shipment. It is going on a month and they keep telling me that they are investigating. They have had more than ample time to either re-issue the tickets or give me similar seats. This is the worst customer service I have ever encountered. I guess my next step is to get a lawyer… Read Full Review

Report this review
★☆☆☆☆

“Bought an extra ticket for a fault on their website....”

Written on: 19/09/2016 by IsabelRice (1 review written)

Bought an extra ticket for a fault on their website. They were extremely rude through email and over the phone. Explained the situation, they acknowledged that their website was at fault but they refused to do anything about it… Read Full Review

Report this review
★☆☆☆☆

“Absolutely Horrible At Best!”

Written on: 04/09/2016 by decodonna (1 review written)

Unreliable, undependable, untrustworthy, liars!!!! I was promised by Vivid Seats that my tickets would be overnighted to me September 2nd to be received on September 3rd (this was promised on August 30th, 2016). I called just to double check on September 2nd. I then found out, that this was not true at all, therefore, I was lied to. I did two live chats with Vivid Seats and four phone calls to them before I found out that they would not be overnighted to me until September 6th (my event is… Read Full Review

Report this review
★☆☆☆☆

“ AVOID AVOID AVOID ”

Written on: 31/08/2016 by ElsieForsyth (1 review written)

Do not use this cpmpa. No tickets are sent and you will be turned away from the Staples center by security. The Stapkes Center refuses to use them on any level. My tickets cost over $1000 and I never made the show along with lots of other people. Only use ticket master or stub hub. Call your CC company now you have up to 90 days after the event to get your money back. They never send thickets and that is your proof with the CC company. They will send you an email receipt but no tickets. He is… Read Full Review

Report this review
★☆☆☆☆

“We are sorry for any inconvenience!.......”

Written on: 30/08/2016

That is all I kept getting after I explained to the customer service rep that I was first told on THREE different occasions that my tickets were coming on specific dates...NOT! We made sure an adult was at home because they told us we needed to sign for ups delivery. FINALLY...got tickets! Then they were not the section that I chose. I made two different transactions, but I chose the same section for both transactions .I chose this because I was purchasing a few extra tickets for some young… Read Full Review

Report this review
★☆☆☆☆

“Got Me!!!”

Written on: 27/08/2016 by 1959Padilla (1 review written)

Outrageous fees!!! Shipping is a cat and mouse game. Customer service is a delay and deceive operation… Read Full Review

Report this review
★☆☆☆☆

“Didn't receive tickets”

Written on: 23/08/2016 by Nicolepisanimarie (1 review written)

I ordered my tickets 3 months in advance and my package showed up destroyed and empty and the company hasn't even gotten back to me about my situation. I tried calling customer support which then brings you to a voicemail saying to email the customer support so I've emailed them 3 times already and still no response in the last week and a half... It's really a shame when you purchase $250 tickets and they won't even answer you... I'll never purchase from this site again… Read Full Review

Report this review
★☆☆☆☆

“MISLEADING PRICING”

Written on: 23/08/2016 by valeriejones123 (1 review written)

I clicked to pay $28 for 6 tickets and ended up being charged $300--where did all these charges come from ??!! I called to report the issue and they refused to refund me the difference… Read Full Review

Valeriejones123's Response to valeriejones123's Review

Written on: 29/08/2016

UPDATE ** Vivent Seats provided me with a partial refund and I am very happy**

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Vivid seats”

Written on: 16/08/2016

Do not buy tickets from them. They rip you off by charging $65 for two seats in fees for service. They don't tell you until you are at checkout. I did not even notice the total before clicking to place the order. I do not recommend them to anyone… Read Full Review

Report this review
★☆☆☆☆

“The rating here is rigged”

Written on: 16/08/2016

Read the reviews until you find a good one. Right...takes forever. I purchased tickets to a Seahawks game. Through the purchase the buckets showed a section and a row. The row was SR. Rows are labeled in letters, right? It wasn't until the tickets showed up in my inbox--with seat numbers by the way-- that the words "standing room only" appeared. Customer service won't budge, even though these are venue tickets and could easily be refunded. I say false and misleading. They say I should have… Read Full Review

Report this review
★☆☆☆☆

“Laughable "customer service"”

Written on: 01/08/2016 by bdub (1 review written)

Do not do business with this company . I purchased tickets last week for a Minnesota Twins game to take my family too. When I went to print out the tickets the QR code would not print on the tickets. I called their customer service and they said it was a problem with my printer and that I needed to download the most recent Adobe Reader or go print it at the library. I asked them if they could print the tickets for me and scan it to me. They said they weren't able to do that because didn't have… Read Full Review

Report this review
★☆☆☆☆

“SEAT ARE NOT GUARANTEED!!!!! THEY WILL TAKE YOUR $$$!!!”

Written on: 31/07/2016 by DAVE126 (1 review written)

I purchased tickets on Vivid Seats to go to the Mike Piazza ceremony at CitiFeild on 7/30/16. I was looking forward to sitting with my my family in seats in sec 527 row 2. I wanted to leave early to watch the ceremony but could not leave my house because I did not receive the tickets via email yet. I reached out to Vivid using the live chat options and asked them how i can get the tickets faster so that I could leave on time with my family. The CSR advised me to go to a local library near the… Read Full Review

Report this review
★☆☆☆☆

“In late June, myself and a friend found out that Kanye...”

Written on: 26/07/2016 by 25Ayers (1 review written)

In late June, myself and a friend found out that Kanye West was performing in Columbus, OH. My friend instructed me to purchase tickets from VividSeats.com, which I was weary about since I had never heard of the website. However, I trusted my friend’s logic and purchased the tickets for $342.41. I was then notified that the tickets would ship around 9/18, a few days before the concert. Strange, but I didn’t think too deeply about it. This morning, I had a dream about VividSeats.com being… Read Full Review

Report this review
★☆☆☆☆

“overnight failure”

Written on: 26/07/2016 by ReillyVaughan (1 review written)

worst customer service . ordered overnight tickets and never received until 5 days later. terrible customer service. stub hub much better....vivid ruined my vacation. they just said sorry and moved on.. I will never order from such an unreliable ticket agency again… Read Full Review

Report this review
★☆☆☆☆

“I paid double the face value. They made it sound like...”

Written on: 20/07/2016 by Evans425 (1 review written)

I paid double the face value. They made it sound like they were the source for all tickets. I can buy better tickets from the source but was misled by their website… Read Full Review

Report this review
★☆☆☆☆

“Horrible Experience”

Written on: 12/06/2016

The only reason I gave this company a star is because they have a great agent chat option. This company has been horrific from the very beginning. I purchased 2 tickets listed at $135 and with all the fees came out to $336.82. I only did it because my family and friends wanted to sit together at a certain concert. After selecting the exact seats I wanted next to our family the tickets I received were on the other side of the stadium. No where near our group. I called and complained and… Read Full Review

Report this review
★☆☆☆☆

“If i could give 0 stars i would. I purchased 2 tickets...”

Written on: 08/06/2016 by LawrenceMeredith262 (1 review written)

If i could give 0 stars i would. I purchased 2 tickets to an event that were $100 each. We get to the venue and the tickets are rejected because "they have already been scanned by another attendee." Therefore, the tickets that i bought were duplicates and completely not genuine. I call the customer service at vivid seats about 4 times before reaching an actual person, then i get put on hold for a total of 30 minutes (all while the event is going on). A manager at vividseats finalllllllllly… Read Full Review

Report this review
★☆☆☆☆

“Worst Company Ever”

Written on: 01/06/2016 by J-Dog020 (1 review written)

I bought tickets for the Andy Black concert in Atlanta and the tickets were originally $24 everywhere else and on this horrid website as well. When I went to purchase them it said $63 which I assumed included all the fees and stuff that accompany tickets, they charged me $163.38 for these 2 tickets and I demand a refund but their customer service is the absolute worst thing in the history of customer service! NEVER use this website to buy tickets for anything they are a bad company. It didn't… Read Full Review

Report this review
★☆☆☆☆

“I hate vivid seats”

Written on: 19/05/2016 by Brogan271 (1 review written)

bought tickets to take my 8 year old daughter to see Justin Beiber for the 730 show. I received a confirmation at 731 but didnt receive the tickets until 20mins later. The concert had started while we were waiting outside the venue and my daughter was crying she is missing the show. I called customer service to help but they were usless.. Say it was a delay in the sysyem. I had to take my daughter back to the hotel. Thanks vivid seats for ruining our trip… Read Full Review

Report this review
★☆☆☆☆

“Make sure to look at service fee”

Written on: 15/05/2016 by Candyfoot (1 review written)

This company charges A hefty charge for their service fees and they do not even mention service fees on the first few pages of your order summary. They charge almost $50 per ticket. To me this highway robbery, especially because they deliver the ticket via email, thus the delivery cost is almost nonexistent. They disclose the amount of the service fee on the fourth page , after you have given them all your personal information (except credit card numbers, but includes email, snail mail, and… Read Full Review

Report this review
overview