Vivid Seats Reviews - www.vividseats.com

★★★★☆
4.2 / 5
1363
82% of users recommend this
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Latest Reviews

★☆☆☆☆

“DO NOT USE VIVID ”

Written on: 21/02/2017 by ScammedbyVivd (1 review written)

Purchased front row tix to a concert through VIVID... once delivered we discovered they were ADA tickets. Since we aren't handicapped, we called VIVID to explain what happened. They were NO HELP and refused to cancel the order or exchange for other seats. When I asked the customer service rep to speak to a manager they said "there is no one above me who can help you." Since it's illegal for us to sit in ADA seating these tickets are of no use to us. We were tricked for almost $500. Lesson… Read Full Review

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★☆☆☆☆

“Sold voided tickets.. be careful no guarantee ”

Written on: 16/02/2017 by 79Calhoun (1 review written)

Purchased tickets for the circus to take me children . Got to venue and tickets were no good and we were not allowed to enter the venue because the tickets were not valid. I can not begin to explain the disappointment in my two small children when I was told sorry maybe next time but there is nothing vividseats could do. I might as well purchase tickets from the scalper and tried my luck there. Vivid seats does not vet the tickets to ensure they are valid but charge a service for what if you… Read Full Review

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★☆☆☆☆

“No go”

Written on: 16/02/2017 by Caseyk446 (1 review written)

I attempted to order tickets using the iphone app but without success. after entering my credit twice I keep receiving address does not match card message. Next I opted for online live chat and was told to call in 866 # so I did. still on hold reading terrible reviews so I hung up… Read Full Review

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★☆☆☆☆

“Ticket value is $35 and got for $112 - OVERPRICED!!!!”

Written on: 16/02/2017 by fiSandoval195 (1 review written)

I bough some tickets from Vivid and purchased for $112 when the value was $35. I placed insurance on the tickets due to the amount charged. The insurance is useless. We paid a total of $293 for tickets of $35. TOTALLY OVERPRICED and not honestly disclosing the true value prior to purchasing. Had a hard time to actually speak with a live person. Had to go through the Live Chat which was not very helpful either. I would discourage anyone to use this service. … Read Full Review

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★☆☆☆☆

“High Fees - Stay away from this site”

Written on: 15/02/2017 by Morenohg37 (1 review written)

I clicked on the $175 ticket option and they charged $ 475 on my credit card for two tickets. We thought the tickets had incurred some extras fee, but when we printed the face value of the ticket it was $125 and the seats were terrible. I'm never buying from this people ever again. They charged us a total of $225 extra on fees. Do yourself a favor and stay away!… Read Full Review

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★☆☆☆☆

“"I just ordered two tickets off Vivid Seats the other...”

Written on: 03/02/2017 by Taylor-Alt260 (1 review written)

"I just ordered two tickets off Vivid Seats the other day to secure tickets to concert of a favorite artist of mine, of which general public ticket sales start at the end of this week. They charged me 102$ PER ticket, and come to find out that not only are the two tickets that they gave me in the absolute last row of the upper level seating, the REAL cost of the tickets is 32.75$. They charged me more than 3 TIMES the actual price! I am never buying through Vivid Seats again and I am disgusted… Read Full Review

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★☆☆☆☆

“Vivid is no good I will not recommend this to anyone@”

Written on: 17/01/2017 by LaciGibson21 (1 review written)

I also purchased tickets by an accident. I wanted only 2 tickets and the website took off and charge me for 4. Now I tried to sell them in the website but canceled because, i would be responsible for distributing the tickets to the buyers and if I don't do that, my credit card would be charge again. So, I decided to eat the tickets and see if I can sell them to a friend instead. And it worst comes to worst, give them away. But I will never buy from this Vivid again. I made a mistake, I… Read Full Review

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★☆☆☆☆

“Never Received My Tickets”

Written on: 17/01/2017 by rrDouglas171 (1 review written)

I ordered three tickets for a 1/15 hockey game on 12/25 and the tickets never came. Customer service gave me the run around. At one point I was told I would have to go pick the tickets up at a UPS store 20 miles away, but was never sent the tracking info that they were sent. I ended up having to buy tickets from another vendor. At this time I am waiting for a refund of my money. Several times I tried to use live chat and no one responded. The phone operators were fairly polite, but the… Read Full Review

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★☆☆☆☆

“No ticket stub included, wrong date on parking pass”

Written on: 15/01/2017 by tahomom (1 review written)

Other than the fact that there was no ticket stub included on one of the three tickets ordered for the Rose Bowl game this year and that the $164 parking pass was for Jan. 1st not 2nd and that the parking was for a $40 lot 1 and 1/2 miles from the Rose Bowl, the tickets were great. What an embarrassing treat I gave to my husband, son and grandson. Never again. When I reported this to Vivid Seats, I never got a return email. Vivid Seats, you are a joke… Read Full Review

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★☆☆☆☆

“Very disappointed ”

Written on: 11/01/2017 by JamyaGlass383 (1 review written)

Purchased seats on mistake do to lack of information. Basically got stuck with seats. Very disappointed… Read Full Review

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★☆☆☆☆

“Buyers beware!”

Written on: 10/01/2017 by mollyweber (1 review written)

Minutes after finishing my transaction I realized that the tix were for the wrong date. I immediately contacted vivid- under 5 minutes later- to cancel the transaction. I was told 'too bad'. Also, that if I dispute the charge, 'you'll loose'. 4,600 mistake is unacceptable. Was willing to pay a restocking fee- but the woman- Kendetta- said it 'was too hard once I clicked ok, even though just minutes had passed. Deplorable attitude and bad business tactics! Beware!!… Read Full Review

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★☆☆☆☆

“Ordered lion king tickets value at $139 each was...”

Written on: 27/12/2016 by Eliannai284 (1 review written)

Ordered lion king tickets value at $139 each was charged over $40 per ticket in fees at final order. Called within five minutes to cancel order and complain about fees they basically said it was in their terms that you agree to and i was out of luck. Extremely poor customer service. Watch out for hidden fees… Read Full Review

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★☆☆☆☆

“paid $93 for tickets and got $35 tickets instead. a ripoff”

Written on: 24/12/2016 by 179Terry (1 review written)

i picked a $93 dollar section and when the tickets arrived they were in a $35 section. I called and they said they have a disclosure saying it could happen. this was a terrible experience. I paid a total of $198 for two Cinderella The Musical Tickets in Ft Lauderdale Dec. 2016 and got to seat in the upper balcony which was a $35 dollar value and they wont give me even credit. WILL NEVER BUY FROM VIVIDSEATS AGAIN… Read Full Review

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★☆☆☆☆

“Don't Trust Them”

Written on: 21/12/2016 by Rogers338 (1 review written)

Purchased tickets online with a credit card. They pulled the money from my account but then requested me to upload a copy of my credit card and photo ID in an email. When I refused they cancelled my tickets but still have my money. If they can charge my account why can't they provide my tickets. ALERT! ALERT! ALERT!… Read Full Review

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★☆☆☆☆

“Read Fine Print”

Written on: 19/12/2016

Bought seats that stated row 8 and ADA accessible but was not aware that they will not provide me a seat. I will be sitting on the floor… Read Full Review

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★★★☆☆

“fees”

Written on: 08/12/2016 by reneemariemerrill (1 review written)

I just bought tickets for TSO and it wasn't cheap. I Bought tickets that were downloadable so why would I be charged a delivery fee? I understand the tickets were delivered to my computer. NO gas or paying for someones time. The customer service rep told me they couldn't change fees as it varied with each event. Please be wary if you buy tickets to check out your delivery fee I was charged 20$ to print out from my home. Now mind you to have it mailed to my home, which was not an option it would… Read Full Review

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★☆☆☆☆

“Tickets would not scan”

Written on: 17/11/2016 by DaliaNorth330 (1 review written)

I purchased tickets to the Georgia Auburn Football game in Athens approx. 5 months before the event. I drove 7 hours to the game. When they scanned my tickets they informed me that the tickets had already been used. I contacted vivid and they sent my lesser tickets to my email. When I got to my new seats someone was in our seats. They produced tickets that showed that they were in the correct seats. I then went back to will call and was not allowed back into the game. I called vivid… Read Full Review

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★☆☆☆☆

“Mis-click and your out hundred of $$$”

Written on: 01/11/2016 by Huberts31 (1 review written)

Made a simple clicking mistake and contacted them within 60seconds. They refused three time and at various levels to correct the transaction. Totally unfair terms and unresponsive to customers! They care more about a few unfair made bucks versus their customers! Stay Away from this site!… Read Full Review

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★☆☆☆☆

“Did not receive tickets!”

Written on: 24/10/2016 by Williams334 (1 review written)

They do not indicate on the website that they do not deliver to PO Box numbers. The tickets ended up with UPS, we could not access them. Vivid did nothing to contact us, or to contact UPS. Cost us 400$ for a game that we could not attend. Still do not have the tickets, customer service was rude, hung up on me. Their 100% guarantee says they will refund if you do not receive your tickets. This is false. They said it was my fault for having a post office box. They took my money, and never… Read Full Review

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★★★★★

“Debs tix”

Written on: 21/10/2016

Vivif seats is where i get all my tickets for a variety of events at great prices and convienence… Read Full Review

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