Vivid Seats Reviews - www.vividseats.com

★★★★☆
4.3 / 5
1323
85% of users recommend this
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Latest Reviews

★☆☆☆☆

“I hate vivid seats”

Written on: 19/05/2016 by Brogan271 (1 review written)

bought tickets to take my 8 year old daughter to see Justin Beiber for the 730 show. I received a confirmation at 731 but didnt receive the tickets until 20mins later. The concert had started while we were waiting outside the venue and my daughter was crying she is missing the show. I called customer service to help but they were usless.. Say it was a delay in the sysyem. I had to take my daughter back to the hotel. Thanks vivid seats for ruining our trip… Read Full Review

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★☆☆☆☆

“Make sure to look at service fee”

Written on: 15/05/2016 by Candyfoot (1 review written)

This company charges A hefty charge for their service fees and they do not even mention service fees on the first few pages of your order summary. They charge almost $50 per ticket. To me this highway robbery, especially because they deliver the ticket via email, thus the delivery cost is almost nonexistent. They disclose the amount of the service fee on the fourth page , after you have given them all your personal information (except credit card numbers, but includes email, snail mail, and… Read Full Review

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★★☆☆☆

“Tickets were as advertised but pick up was really bad!”

Written on: 14/05/2016 by 338Cochran (1 review written)

Vivid said the tickets would be picked up at a Casino in Vegas. I thought this meant the Casino had tickets that were available. I purchased the tickets only to be told to pick them up on the corner at a Walgreens near the stadium. Had I known this I would have never purchased the tickets. This is the last time I will purchase tickets from a second hand dealer as both of my experiences with these types of businesses have been bad. (first experience was with stubhub and the tickets that I… Read Full Review

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★☆☆☆☆

“Website sold duplicate tickets to my girlfriends...”

Written on: 12/05/2016 by dlayman1993 (1 review written)

Website sold duplicate tickets to my girlfriends father for a Justin Bieber concert that he surprised her with for her birthday. When we scanned our tickets at the gate the man said the tickets went through the gate already and we couldn't get in. Don't give this site any money please, just think of how my girlfriend felt :'(… Read Full Review

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★☆☆☆☆

“Out to screw you!”

Written on: 10/05/2016 by Stephen208 (1 review written)

Horrible! I bought two tickets to a Canadian concert in Toronto. Nowhere was it stated that I would be charged in American $. They knew I was Canadian since they had asked for my postal code! I contacted their customer service to get a refund and they said they could only refund me 7$ since I had agreed to the terms and conditions. I had agreed to pay 162$ not 216$! Even on their final invoice it wasn't written anywhere that it was in US $. They are totally out to screw you! Horrible customer… Read Full Review

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★☆☆☆☆

“First I ordered five tickets to Cubs/Brewers game a...”

Written on: 21/04/2016 by bobdivilbiss (1 review written)

First I ordered five tickets to Cubs/Brewers game a month in advance and I kept asking when they would arrive. Answer was that they haven't shipped yet for a couple weeks. Finally they sent a tracking number for a UPS 2nd air from three weeks prior ! Checked with UPS and last scan was at UPS DC from three weeks prior. I had to put in claim, Vivid said they were still looking into the issue and refused to refund money or replace tickets. I then ordered them again from Vivid as I had a friend… Read Full Review

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★☆☆☆☆

“Never ever buy from here”

Written on: 16/04/2016 by 225Hodges (1 review written)

So I tried to buy some tickets for a game. I "bought" tickets but never got an order in my email. No confirmation, no tracker number, just nothing. Yet, money was taken out of my account and I bought nothing. Never ever coming back in my lifetime… Read Full Review

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★☆☆☆☆

“There was a so-called glitch on their website and I...”

Written on: 15/04/2016 by Thompson147 (1 review written)

There was a so-called glitch on their website and I got charged 1800 and now they won't give me my money back and no product. Should have read he reviews. NEVER trust a scalper. Especially a Florida based agency!… Read Full Review

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★★★★★

“Ernest in customer service”

Written on: 11/04/2016 by sheiladyoung (1 review written)

Thank you Ernest! I love dealing with the best of the best and he is definitely it! Was trying to order tickets online and didn't quite trust myself with the order, so I called in to Vivid Seats. My husband and I are going to see a concert for our 15th anniversary in another state and he made it a piece of cake! Can't wait for the concert and thank you Ernest for all of your help! … Read Full Review

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★☆☆☆☆

“I wish I had of read the reviews”

Written on: 23/03/2016 by Gallagher224 (1 review written)

SO NOT USE THIS SITE!!! I ordered 2 Garth Brooks tickets through Ticketmaster and somehow without noticing was redirected to Vivid Seats. Order the tickets and when I received the bill was charged 3 times more that the actual ticket price. Ten weeks after I ordered the tickets and 48 hours prior to the event I still had not received the tickets by e-mail or any other means. The day of the concert I received e-tickets, but I was suspicious. I called the venue and they told me the tickets were… Read Full Review

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★☆☆☆☆

“Never Ever Again!”

Written on: 14/03/2016 by Sophia324 (1 review written)

SO Upset! I have not been to a concert in years, Rob Zombie coming to town, wanted to take my daughter with me, and went to the website of the venue to purchase tickets. Somehow was re routed to Vividseats, and didn't pay attention. Thought that was the seller of tickets for the venue. Come to find out, I paid 3 times the amount of the tickets, a high service fee, tickets won't be delivered until end of July? By Email? So I won't even be able to know until then if they are legit. Tried to… Read Full Review

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★☆☆☆☆

“DO NOT TRUST THIS WEBSITE”

Written on: 26/02/2016 by AngyHernandez (1 review written)

I purchased $600 plus tickets to surprise my fiancé for his birthday to the Laker game on 2/19/16. We arrived at Staples Center to find out that our tickets are no good and we can't get in. We were lined up on the side of the venue with a group of other customers with tickets from Vividseats.com that couldn't get in either. The customer services rep that night could not help me and we had to go home in such a DISAPPOINTMENT. I had to fill out a claim form to try to get my money back. After I… Read Full Review

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★☆☆☆☆

“OUTRAGEOUS SERVICE FEES”

Written on: 06/02/2016 by Daltony310 (1 review written)

Vividseats main website does not disclose their Service Fees of $25 Per Ticket! I did not find out about it until after I hit Enter to place my order, and the total came out higher than what it should have been. I live-chatted with them to cancel my order, but they would not do that. NEVER EVER EVER will I do business with them again. Found out they have an absolutely terrible rating with their Better Business Bureau. Shady company - stay away!!!!!!… Read Full Review

Secretsubject's Comment

Written on: 15/02/2016

I have just read out what is the reality of vividseats.

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★★★☆☆

“Prepare to wait”

Written on: 06/02/2016

When selling tickets be prepared to wait two weeks from the delivery date to have the money credited to your paypal account. Other sites return the funds within 5 calendar days to paypal accounts. This is verified on their website.....7-10 business days is the timeframe for credits. This is unacceptable to me. Won't use them in the future for selling… Read Full Review

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★☆☆☆☆

“Never again from here”

Written on: 04/02/2016 by Yair223 (1 review written)

I bought a ticket on vivid seats to see a concert on Jan 31st, in Dallas at the Bomb Factory. I spent a total of $170 on this ticket, also mind you my friend bought the same exact ticket.. obviously there were 3 left in the section. I got the confirmation in my email and all, and printed it off. A week later I go to the concert, wait 50 minutes in line, get to the front they scan my ticket and say it doesn't work, go to the box office. They told me it was a "fraud" ticket and there was nothing… Read Full Review

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★☆☆☆☆

“Did not receive tickets”

Written on: 01/02/2016 by Grandma2016 (1 review written)

Purchased tickets for an 01/30/16 event. The event started at 3pm. I called UPS at 1:30 pm to check status of tickets. UPS had not received tickets yet. I called vivid seats, the supervisor was vey rude and unprofessional. They could not reach the seller and when I ask them to refund my money, the supervisor was very rude. I explained that my grandchildren were waiting by the door as it was time to leave for the event and I wanted to confirm a refund before I left the house, drove to the Pepsi… Read Full Review

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★★★☆☆

“Customer service”

Written on: 19/01/2016 by Rebecca-n-Tim (1 review written)

I tried to call customer service to ask a question about my order. Why I had not receive a conformation of purchase to my email when the money was taken from my account. And if I could print tickets. However there was no way to speak to an agent. All I got was their recording and goodbye. I'm worried that this is not a respectable company. … Read Full Review

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★☆☆☆☆

“Rip off!!! Stay away!!”

Written on: 18/01/2016 by ArmandoBradley (1 review written)

I purchase 4 tickets for the nutcracker ballet show for the price of 70 dollars each. When i got there the box office was selling them from 25-35 dollars each. I ask why i got charge so much and the answer was we dont know they shouldnt had charge you more than 35. When i got there to see the show i was all the way on top were the tickets run from 20 dollars when i pay 70 dolllars each. The show ended up being a hip hop nut cracker show. Kids jumping like monkeys eveywhere. They advertice the… Read Full Review

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★☆☆☆☆

“rip off”

Written on: 08/01/2016 by Pageer123 (1 review written)

Went online like many other times and got connected with VIVID SEATS. Price of seats stated at $110 was ok for floor seats. Screen came up to pay, at NO time was total price given. When I checked my visa was taken for $351.30 with a note saying no refunds. Anyone doing business with these people should know, you will get taken… Read Full Review

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★☆☆☆☆

“OVER PRICED!!!”

Written on: 06/01/2016 by Leonelx224 (1 review written)

Bought 4 concert tickets to Luke Bryan, we received the tickets and they doubled in price of what the tickets were worth. Horrible!!! very upset and I will never use this site again… Read Full Review

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