Vivid Seats Reviews - www.vividseats.com

★★★★☆
4.2 / 5
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Latest Reviews

★☆☆☆☆

“refused to correct a mistake”

Written on: 13/09/2017 by aselmecz (1 review written)

I went to the site and bought tickets to a show at the Rosemont in Chicago. I mistakenly did not change the default quantity to 2, so the transaction went through as 6 tickets. Within minutes I had contacted Vivid seats via chat to explain my mistake, however they told me I was out of luck, the only thing I could do was re-list the 4 seats I didn't want. I called and pleaded with a supervisor, but the same response. This policy is terrible! They hide behind a terms and conditions screen and… Read Full Review

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★☆☆☆☆

“Bought 2 Ed Sheeran tickets , T Mobile Las Vegas...”

Written on: 07/09/2017

Bought 2 Ed Sheeran tickets , T Mobile Las Vegas August 2017 for great seats. Travelled from the UK , was a birthday present and that's what makes this even more disgusting . Arrived at Arena only to be sent away as people already in our seats. We paid £1302.19 for these seats . The staff at the Arena laughed at the fact they were sold by VIVID due to their poor reputation. Had to purchase 2 more tickets for standing room only at the back top of Arena from the Arena Box Office .When we got… Read Full Review

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★☆☆☆☆

“Never Got Tickets”

Written on: 25/08/2017 by andrewswh (1 review written)

Do you know how embarrassing it is to sit outside of a baseball game for 3 hours with your date wondering why Vividseats hasn't sent you your tickets? I bought them an hour before the game. They never once contacted me to tell me why I haven't received my tickets; I had to contact them. The whole concept of their business is terrible. Why charge my account first thing if they don't even own the tickets and have to get someone else to transfer them to me? A day after the event, that my date… Read Full Review

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★☆☆☆☆

“Vividseats doesn’t deliver the ticket you pay for. ”

Written on: 20/08/2017 by Pssinatl (1 review written)

I picked and paid for tickets with vividseats.com. The tickets that were delivered electronically were not the same ones I paid for. I called customer service immediately. The agent agreed that they did not provide the tickets I paid for, but said that the customer service terms I agreed to allowed them to substitute any tickets that they decide are comparable, and in that case the customer has no recourse. I politely asked for a refund since I did not agree that the tickets they provided… Read Full Review

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Geminitwin's Response to Pssinatl's Review

Written on: 24/08/2017

Thanks for your comments. I WAS going to purchase 4 tickets from them. I will look elsewhere now.

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★☆☆☆☆

“Hidden Fees Until AFTER Checkout! Beware, your ticket...”

Written on: 13/08/2017 by tlbarbara (1 review written)

I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! The site didn't show the total of $632.10 until after I purchased the tickets. When I went on their "live chat" to inquire, they didn't respond at first. I then tried again and was told what the ticket charges were $62.10 each ticket plus $3.95 each ticket for "instant download." When I asked for a refund due to the exorbant charges per ticket, they told me no refunds and that I can resell my tickets on their… Read Full Review

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★☆☆☆☆

“I would not purchase anything from them ”

Written on: 12/08/2017 by Lyricr453 (1 review written)

We purchased tickets for the Friday game but the tickets that were sent to us were misprinted ( Saturday's game was assigned instead). My husband caught the mistake by the company and tried to have them rectify the situation. The representative told him that they will look into it and call him back in 2 hours. My husband called back 6 hours later to follow up. Instead of the representative actually apologizing and offering a refund or SOMETHING, she then began to tell us that it was our fault… Read Full Review

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★☆☆☆☆

“Rip Off”

Written on: 08/08/2017 by HarleyBrown (1 review written)

I ordered two tickets to a college football game in Los Angeles, this coming November. I did not receive an itemized statement and was shocked to find out what the total cost was. Also, I was offered a $20 discount, but was never told that I received it. When I contacted the company, I did not receive a response for 10 days. They have refused to cancel and refund my order, so we have disputed the transaction with our credit card issuing bank. DO NOT DO BUSINESS WITH VIVID SEATS!… Read Full Review

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★☆☆☆☆

“Worst ticket sales ever!!”

Written on: 29/07/2017 by sarahjane2705 (1 review written)

jokeAVOID AT ALL COSTS. Booked tickets 9 months prior to the concert and was old I would receive the tickets 1 week prior to the concert somewhat standard. 1 week prior the delivery date got pushed to 48 hours prior. Now I am at 48 hours prior, my first response was you will have them by lunchtime today, now after sitting on hold I'm told they can give them to me upto 1 hour prior to the concert and that I shouldn't worry because I'm back by a buyer guarantee and they can assure me this is… Read Full Review

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★★☆☆☆

“UNTRUSTWORTHY NEVER AGAIN”

Written on: 25/07/2017

I purchased concert tickets four months prior to my concert date. I received a confirmation email and an email telling what day to expect my tickets to be shipped during the month of my concert (actually 2 weeks before my concert). I waited 4 days past my expected ship date and contacted vividseats.com and called to have a message of thy were coming soon. One week before my concert I received a email to contact vividseats at their customer service number. I was told THEY NO LONGER HAD THE… Read Full Review

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★☆☆☆☆

“If I had to give rating it would be "Zero"”

Written on: 25/07/2017 by khMiles78 (1 review written)

My fiancée brought two tickets to Earth, Wind and Fire concert for the showing on 7/23/17 and when it was time to get in, there were no barcode to scan. We contacted Vivid and stated that the show was to begin in 30 minutes and we still have not received the email to scan. The customer service rep stated that she would contact the seller. Seller? we thought. The rep said she would call us back when she speaks to the seller. Well guess what?! You guessed it. She NEVER called us back. After… Read Full Review

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★☆☆☆☆

“Will not use the website again.”

Written on: 14/07/2017 by fgNichols413 (1 review written)

I purchased tickets for Diplo at Las Vegas, the tickets had sold out so I used vivid seats to buy my ticket, it was three times more expensive than original price. Once I got to the club the security said it wasn't a legit ticket and they weren't associated with the website. I also never got a confirmation email and a barcode that they scan at the entrance. I emailed them but I never got a reply. I called customer service and I was on hold for 20 minutes but got my refund after all… Read Full Review

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★☆☆☆☆

“DO NOT purchase tickets through Vivid Seats”

Written on: 11/07/2017 by SilasOgden1992 (1 review written)

I purchased tickets for a July 11 concert about 2 months ago. You choose a section and then you get a price for that section but you will not know where your seats are until days before the concert. Receipt is very vague and they will not give any detail about your purchase. Tickets came today and are in the nose bleeds- 3 sections above where I thought I was purchasing the tickets. My tickets are over double the price what tickets are going for in the section. I am so disappointed and now… Read Full Review

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★☆☆☆☆

“Absolutely NEVER AGAIN will I use Vividseats. ”

Written on: 05/07/2017 by Jimbo537 (1 review written)

I made a specific order for a luxury suite and for specific seats to the Neil Diamond concert in Denver. When the tickets came they were different suite and different seats. Customer service said the ticket listing explained when you order a luxury suite, the seller can put you wherever they want. HUH??? Makes no sense to spend 1400.00 and not get what you were led to believe you were getting. I was told by the person I dealt with that I was talking in circles, then the chat was unilaterally… Read Full Review

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★☆☆☆☆

“Worst Customer Service Ever”

Written on: 19/06/2017 by MasterSergeant324 (1 review written)

My son had a problem with his order and could not get help. My wife spoke with a supervisor "Jasmin" who yelled at her and refused to give her information. This company is not a good representative of the Saint Louis Cardinals… Read Full Review

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★☆☆☆☆

“What a hoax!”

Written on: 07/06/2017

My friend coordinated a Broadway theater outing to Hello Dolly for 5 of us. Premier seats worth over $6,000 total. they assured her she would have tickets in advance of the show. Didn't learn until too late that advance meant one hour before show time. Very difficult to achieve since we had a 3+ hours drive. Ultimately she received a refund, but only after HOURS of haggling with multiple customer service (I use the term loosely) representatives. WILL NEVER USE THEM AGAIN. THEY CAN NOT BE… Read Full Review

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★☆☆☆☆

“Misrepresents seats, & refuses to make it right BUYER...”

Written on: 06/06/2017 by Mizzou2017 (1 review written)

On placing my first order with VividSeats, I spent over $1000 on 4 tickets, which I was fine with. HOWEVER, they listed my seats as "CENTER" section. When I got the seats, they were in the far RIGHT section. I called and was placed on long hold. Finally, I was told that "All sales are final!" Even when they misrepresented the seats they sold me,they refused to make it right. Buyer Beware. Do NOT buy from VividSeats… Read Full Review

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★☆☆☆☆

“I ordered a ticket. I didn't see the drop down for...”

Written on: 05/06/2017 by AydenSchmidt228 (1 review written)

I ordered a ticket. I didn't see the drop down for number. They are charging me for 6 tickets. They would not budge on changing the order… Read Full Review

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★☆☆☆☆

“Usury fees. Not transparent when checking out.”

Written on: 01/06/2017 by Vaughanng419 (1 review written)

I will never use this site again, and will not recommend. I used Paypal Credit to check out, and had purchased the tickets BEFORE I was clearly shown the upcharge for service. RIDICULOUSLY high. Immediately called to cancel the transaction, which "unfortunately, is not possible" AND the agent proceeded to argue with me about how and when I SHOULD have seen the fees. Thanks. Horrible experience. Use StubHub. Its what I should have done--they've always come thru for me in the past!… Read Full Review

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★☆☆☆☆

“Worst Customer Service Ever”

Written on: 15/05/2017 by Stephensel84 (1 review written)

Update: 5 July 2017

Vivid Seats has agreed to pay me back its service charges (once I modify my review) and we have now reached a positive resolution.
See below for full details.

I did not realize prices were in USD until after I clicked purchase- was rushing through my ticket order because I thought the tickets might sell out. Before the order went through, when it was still processing, I immediately contacted the company to cancel, as the ticket price was more than double what my friends were… Read Full Review

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★☆☆☆☆

“Excessively High Fee”

Written on: 15/05/2017 by 66Wood (1 review written)

Bought 3 tickets to a local show and they charged $135.00 booking fee. That worked out to a 37% add on which is excessive. Will use a different ticket service next timr… Read Full Review

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