Vivid Seats Reviews - www.vividseats.com

★★★★☆
4.5 / 5
1269
88% of users recommend this
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Latest Reviews

★☆☆☆☆

“i ordered and paid for tickets in november for a may...”

Written on: 16/05/2015 by JEFFREYRESNICK (1 review written)

i ordered and paid for tickets in november for a may event. i called five days before the event and every day thereafter and asked where are my tickets. the customer service people all assured me they would arrive. i flew to NYC, i went to a nyc hotel, i was then told tickets are not available. i lost thousands of dollars. they are young tech people, who would rather not put in a days work, they have trained all of their employees to continue this awful scheme, stay away from them, they are the… Read Full Review

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★☆☆☆☆

“Don't waste your time and money.”

Written on: 06/05/2015 by ValeryO'Brien (1 review written)

They "guarantee" you the section you purchase or comparable. I purchased a ticket in a middle section directly in front of the stage. The tickets we received were in the highest section, to the right of the stage. They claimed this was a "better ticket" because it "closer to the stage on the side". Now we will be suffering hypoxia and viewing everything in profile. This was NOT what we purchased and the customer service was AWFUL. VERY DISAPPOINTED. Don't waste your time and money… Read Full Review

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★★★★★

“Vivid seats is awesome! ”

Written on: 05/05/2015 by lnBryant267 (1 review written)

I bought some tickets from vivid seats and I got my tickets instantly. I got to print them out right away. And I got a great deal on tickets for a great game. There are the easiest way to get tickets. I am definitely buying more tickets from there for all future events I attend. Try them out!… Read Full Review

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★☆☆☆☆

“Bait and Switch”

Written on: 01/05/2015 by Tuckerhs413 (1 review written)

Tried to buy Astros tickets tonight. Price quoted was $17 each plus fees, for a total of $45. After entering credit card info, charge was for $86. Called customer service immediately and they said there was nothing they could do but would have manager call. No call from manager. We have disputed credit card charge… Read Full Review

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★☆☆☆☆

“Not the section I paid for - not an "upgrade"!!”

Written on: 01/05/2015 by Batchelor412 (1 review written)

I was buying concert tickets with Vivid Seats. As they were a present I was happy to pay far more than what they are worth. When I finally got the tickets (after 7 weeks!) the tickets were not in the central section I paid for but sideways. When contacting Vivid Seats I was told that they can change the section anytime whenever it is un "upgrade". Right. No one was able to explain to me how that was un upgrade. I am terrified with their service and can only recommend to stay far away from Vivid… Read Full Review

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★☆☆☆☆

“False Advertising on ticket prices!”

Written on: 21/04/2015 by 21Harding (1 review written)

I'm hoping to stop anyone else from being overcharged and mislead like we were. When we clicked on"Buy" for Tickets that were advertised for "$309" per seat! we were charged $424 per seat plus a $424 service fee! There was no TOTAL shown when entering our credit card, so we naturally thought we were purchasing tickets at the $309 price. Next thing you know, Vivid Seats charged a total of $424 per ticket (no clue why) and $424 on top of the tickets for service fee totaling a ridiculous sum of… Read Full Review

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★★★★★

“Easy and Efficient ”

Written on: 14/04/2015 by KenzieKrause1993 (1 review written)

The customer service was spectacular! The Sales Agent I worked with was so friendly and he answered all of my questions; I felt very taken care of. The website is also super easy to use!… Read Full Review

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★☆☆☆☆

“do not use Vivid Seats to buy tickets”

Written on: 13/04/2015 by mikegheeety778 (1 review written)

I ordered concert tickets from them and was charged a special delivery fee. Instead of mailing me the tickets, or even emailing me the tickets,Vivid Seats said I had to sign up for Flash Tickets to get the tickets sent to me. Do not use this site to get tickets unless you want to waste a lot of time giving out your personal information to flash tickets. I wrote the BBB about this… Read Full Review

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★★★★★

“Quick and easy. ”

Written on: 10/04/2015 by Cptndonuts (1 review written)

Decided to check out the prices on Vividseats and came to the conclusion that their site has the best deals on baseball tickets! Large quantity from their sellers and a heck of a lot cheaper with their prices compared to the hidden fees with Stubhub. Map is ideal, and everything is neatly laid out and clear. Will use again and will recommend to everyone I know!… Read Full Review

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★★★★★

“Great Experience! ”

Written on: 09/04/2015 by Benton471 (1 review written)

Great, professional and courteous support team. Got my tickets right away and at a great price… Read Full Review

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★☆☆☆☆

“Horrible Horrible Service and Website ”

Written on: 08/04/2015 by Kelly148 (1 review written)

Beware of the shipping before you make a purchase! After purchasing my tickets for a concert 4 months away, I got a shipping window of 3 days before the concert! All sales are final and every sales rep that I spoke with was horrible! TERRIBLE customer service, will NEVER use again… Read Full Review

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★★★★★

“Customer Service like none other...”

Written on: 01/04/2015 by ChicagoMom1 (1 review written)

Customer service was quick to address and resolve my concerns. I ordered Bears tickets as a gift and when they didn't arrive right away, I grew worried. After expressing this to an agent, she offered to monitor the progress of my order for me. I received my tickets in time for the event, directly to my email to print and take to the game. The seats were great and we had a blast (despite the cold!). Thanks VividSeats… Read Full Review

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★★★★★

“Great site for last minute tickets!”

Written on: 31/03/2015 by Huntervq1968 (1 review written)

I had been wanting to go to the Circus for a while. I went on to Vivid Seats and saw they had really good seats left even though the event was fast approaching. The prices weren't any higher than other sites I've seen on the secondary market. Their website is really easy to use compared to Stub Hub, which freezes all the time and has a not so user friendly map… Read Full Review

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★★★★★

“WILL PURCHASE AGAIN!”

Written on: 31/03/2015 by Wellsvn168 (1 review written)

I recently purchased from Vivid Seats and to be honest, was a little worried due to some reviews I have read, but I'm glad I still purchased from them! I placed my order over the phone and it only took about 5 minutes and I received my tickets about 2 minutes afterwards. Everything was smooth sailing when I arrived and had a blast at the game!!… Read Full Review

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★☆☆☆☆

“I recently went to a concert that I drove 3 hours to...”

Written on: 14/03/2015

I recently went to a concert that I drove 3 hours to see. When entering the venue we were told our tickets had already been used for entry, ours must be duplicates. We were very unhappy, asking what we were supposed to do, after all we paid a fair price for our tickets. We were allowed in but told we'd probably have to discuss it with the ticket office because our seats were likely filled by others. As expected, our seats were filled, with people who had the EXACT same tickets as us, SAME ORDER… Read Full Review

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★☆☆☆☆

“ Do Not Purchase From Vivid Seats!!!! I bought two...”

Written on: 12/03/2015 by Alissaq392 (1 review written)

Do Not Purchase From Vivid Seats!!!! I bought two tickets to see the Ariana Grande Concert in Toronto in January for over 300 dollars for section 102 row 14 at the ACC. It was for my niece’s birthday and she loves Ariana so much. I printed the tickets and get to the ACC and the worker tells me my tickets are invalid! I go to the Box Office and the informed me there were duplicates of my ticket and people were already sitting in our seats and we could not enter the concert unless we bought… Read Full Review

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★☆☆☆☆

“Reneged on purchased tickets”

Written on: 14/02/2015 by Thomsonku63 (1 review written)

I bought concert tickets through Vivid Seats and received a confirmation email from them. A few hours later, they call and say they can't sell me the tickets for the price I purchased because the price has now gone up by over 100%! I demanded a refund and they gave it, but they wouldn't budge on their reneg. Their supposed "buyer guarantee" is totally worthless… Read Full Review

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★☆☆☆☆

“Screwed me for Super Bowl!!!”

Written on: 04/02/2015 by Leah177 (1 review written)

I will never ever use this site again! Ordered Super Bowl tickets TWO weeks before the big game. Three days before the game (after I already booked my flight and hotel), they called me saying my seats were no longer available. Offered me a refund...big deal...I wanted my tickets!! Wouldn't accommodate me and find tickets elsewhere like stubhub did for their customers. Vivid Seats - you guys suck!!!! Buy from Stubhub - much better customer service… Read Full Review

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★☆☆☆☆

“Avoid them - they will rip you off!”

Written on: 28/01/2015

When I complained to their manager about the price of my tickets, they said they had no control. I told them they need checks and balances to protect their customers from being ripped off. The manager said "that's the nature of the business". I told him I've never had this issue with any other secondary market places other than theirs, so it's their business practices that need fixing. I told him if they don't care about their customers, then their customers won't care about them. I will never… Read Full Review

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★☆☆☆☆

“Falsifying Ticket Prices”

Written on: 26/01/2015 by Jonesmw16 (1 review written)

I expected to pay more than face value on a ticket, but they claimed face value inaccurate. They claim they are a 3rd party ticket sales company and when things go wrong, they claim they are a "3rd party who sells things but has no control over things". They have a guarantee, not that the information is accurate, but that you will pay what you pay. The actual venue stated they do not use this company to sell it's tickets because of the issues… Read Full Review

Bmamroth's Comment

Written on: 27/01/2015

The LARGE conglomerates (like Ticketmaster), DO NOT want you to use this company to buy or sell tickets. When you consider the fact that Vivid Seats cuts into their profits,... do you blame them ? ? ?

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