Vivid Seats Reviews - www.vividseats.com

★★★★☆
4.4 / 5
1311
85.5% of users recommend this
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Latest Reviews

★★★☆☆

“Prepare to wait”

Written on: 06/02/2016

When selling tickets be prepared to wait two weeks from the delivery date to have the money credited to your paypal account. Other sites return the funds within 5 calendar days to paypal accounts. This is verified on their website.....7-10 business days is the timeframe for credits. This is unacceptable to me. Won't use them in the future for selling… Read Full Review

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★☆☆☆☆

“Never again from here”

Written on: 04/02/2016 by Yair223 (1 review written)

I bought a ticket on vivid seats to see a concert on Jan 31st, in Dallas at the Bomb Factory. I spent a total of $170 on this ticket, also mind you my friend bought the same exact ticket.. obviously there were 3 left in the section. I got the confirmation in my email and all, and printed it off. A week later I go to the concert, wait 50 minutes in line, get to the front they scan my ticket and say it doesn't work, go to the box office. They told me it was a "fraud" ticket and there was nothing… Read Full Review

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★☆☆☆☆

“Did not receive tickets”

Written on: 01/02/2016 by Grandma2016 (1 review written)

Purchased tickets for an 01/30/16 event. The event started at 3pm. I called UPS at 1:30 pm to check status of tickets. UPS had not received tickets yet. I called vivid seats, the supervisor was vey rude and unprofessional. They could not reach the seller and when I ask them to refund my money, the supervisor was very rude. I explained that my grandchildren were waiting by the door as it was time to leave for the event and I wanted to confirm a refund before I left the house, drove to the Pepsi… Read Full Review

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★☆☆☆☆

“Vivid Seats Bait & Switch at it's finest - Buy Elsewhere”

Written on: 30/01/2016 by 190Murphy-Alt (1 review written)

Vivid Seats has Bruce Springsteen Tickets up on Sale before being offered to the General Public. I called and asked to insure whatever I purchased I would receive and was given the 100% Buyer Guarantee Speech. Purchased Prudential Center for Jan 31st Section 9 Row 19 great seats at close to $600.00 each. Obviously they Undervalued the market as these tickets once released were selling for close to $1500.00 with all fees. I called several times and kept being reassured you will get what you… Read Full Review

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★★★☆☆

“Customer service”

Written on: 19/01/2016 by Rebecca-n-Tim (1 review written)

I tried to call customer service to ask a question about my order. Why I had not receive a conformation of purchase to my email when the money was taken from my account. And if I could print tickets. However there was no way to speak to an agent. All I got was their recording and goodbye. I'm worried that this is not a respectable company. … Read Full Review

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★☆☆☆☆

“Rip off!!! Stay away!!”

Written on: 18/01/2016 by ArmandoBradley (1 review written)

I purchase 4 tickets for the nutcracker ballet show for the price of 70 dollars each. When i got there the box office was selling them from 25-35 dollars each. I ask why i got charge so much and the answer was we dont know they shouldnt had charge you more than 35. When i got there to see the show i was all the way on top were the tickets run from 20 dollars when i pay 70 dolllars each. The show ended up being a hip hop nut cracker show. Kids jumping like monkeys eveywhere. They advertice the… Read Full Review

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★☆☆☆☆

“rip off”

Written on: 08/01/2016 by Pageer123 (1 review written)

Went online like many other times and got connected with VIVID SEATS. Price of seats stated at $110 was ok for floor seats. Screen came up to pay, at NO time was total price given. When I checked my visa was taken for $351.30 with a note saying no refunds. Anyone doing business with these people should know, you will get taken… Read Full Review

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★☆☆☆☆

“OVER PRICED!!!”

Written on: 06/01/2016 by Leonelx224 (1 review written)

Bought 4 concert tickets to Luke Bryan, we received the tickets and they doubled in price of what the tickets were worth. Horrible!!! very upset and I will never use this site again… Read Full Review

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★☆☆☆☆

“Bad Deal!”

Written on: 24/12/2015 by PMSTEW22 (1 review written)

My wife bought a package for the 2016 Orange Bowl. We received (2) nights stay at Don Shula's Hotel and (2) tickets in section 242 for $2,000. The agent we dealt with was very courteous and professional, but now we see we could have purchased these rooms and tickets for about $1000. Make sure you research better than we did if you use this company. There is a reason they don't allow refunds… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 16/12/2015 by Jaslene310 (1 review written)

Be very careful on this they tell you one price in the beginning and then they change the price by a lot!!!! Just be very careful!… Read Full Review

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★☆☆☆☆

“Fraudulent tickets and descriptions ”

Written on: 29/11/2015 by PeggyO5 (1 review written)

Purchased tickets on the vivid seats website for parking passes to a football game. Description very clearly stated Parking at Met Life stadium. Following the purchase being finalized the passes came up saying these were off site parking, with the only way to get to the stadium being an $8 each way shuttle back and forth to Met Life, which also was not included in the description.(It cost our family an extra $96 for the shuttle to and from the stadium) Immediately called Vivid Tickets for a… Read Full Review

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★★★★★

“Customer Service”

Written on: 21/11/2015 by Traverse (1 review written)

I will be honest in stating my original experience as a first time buyer involved some hiccups. I was the frustrated customer any business would rather not deal with. I reached out to Vivid Seats, they also reached out to me and we came to a resolution to leave me as a satisfied customer. Customer Service is what allows a business to sustain and stand above the competitors. Thank you… Read Full Review

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★☆☆☆☆

“WAY Overpriced!!”

Written on: 10/11/2015 by Leannai1978 (1 review written)

Recently bought 2 Richard Marx concert tickets. I just found out that my tickets where way overpriced. Genesse theater is selling the same tickets for 28$ for the same row and I bought mine for 54$ a piece not including tax and e-mail delivery price. Spent 149 $ altogether. So very unhappy and disappointed right now. Will never buy again… Read Full Review

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★☆☆☆☆

“Wanted to buy a ticket for a general admission show....”

Written on: 22/10/2015 by Skylar125 (1 review written)

Wanted to buy a ticket for a general admission show. Was quoted $57 told to press a button agreeing to NO REFUNDS, after pressing the button I was charged $171 FOR THREE TICKETS. Tried to call immediately and recording said to email, did that and finally got a call back saying that they would take off $13 and resell the extra tickets...WHAT??? Disputing charge through our bank!… Read Full Review

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★☆☆☆☆

“First time last time”

Written on: 30/09/2015 by Goodout (1 review written)

Well l would not buy A ticket from this Company EVER again. First time Last time what a kon, they added on A $65 to the final bill. I was told that it was in the front of the billing info. Never saw the bill until the end. Then customer no it all told me l had to have seen it . WELL it didn't happen the tickets went from 248 to 329 SO WATCH OUT BUYING FROM this company ALSO there no return or Refund… Read Full Review

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★☆☆☆☆

“Awful, awful, awful”

Written on: 29/09/2015 by gdemack (1 review written)

$185.00 service charge for four tickets costing $740.00? Seriously????!! And then a $10.00 fee for email delivery for each order? Really???… Read Full Review

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★☆☆☆☆

“High Service and Delivery Fees.”

Written on: 26/09/2015 by IBenScammed (1 review written)

I purchased two Blackhawk tickets for a preseason game and was charged an extra $50 for special delivery. The problem was there was no special delivery I had to go myself and pick the tickets up at there office. So they charge a fee for my effort and extra mileage to navigate downtown Chicago. In addition I will need to be down there at exactly one hour before the event starts to get the tickets and then rush back to find parking, it's a joke. Oh of course if your late, they close 30 minutes… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 24/09/2015 by MattieMcCulloch (1 review written)

mark up is usury. Customer service is terrible. Do you use this service… Read Full Review

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★☆☆☆☆

“Beware of Vivid Seats”

Written on: 21/09/2015 by CarleyWalker256 (1 review written)

I ordered three tickets from Vivid Seats for the KSU/La Tech football game. The seats I picked out were in the bottom third of the upper deck of the stadium, on the 50 yard line, and were priced at $17 each. By the the time I got through the online ordering process, fees had evidently been added, and the price of the tickets was $37 each when I completed the order and clicked submit. I was irritated by this, but was just glad to get tickets, and did not consider it to be too much to pay… Read Full Review

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★☆☆☆☆

“Have you ever paid more for a service charge than the...”

Written on: 15/09/2015 by tayemandan (1 review written)

Have you ever paid more for a service charge than the actual face value of a ticket? Well be prepared because at vividseats, that's pretty much the norm. Most service fees are over $100.00 per ticket! Oh and watch for the # of tickets in the dropdown menu at checkout,,,,we changed it to 2 yet when we paid it had reverted it back to 3 and charged us for all 3 tickets. Customer service then says, sorry NO REFUNDS.Buy anywhere but Vividseats… Read Full Review

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