Vivid Seats Reviews - www.vividseats.com

★★★★☆
4.4 / 5
1283
87% of users recommend this
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Latest Reviews

★☆☆☆☆

“unknown service charge”

Written on: 31/07/2015 by hdFuller214 (1 review written)

I bought Patriot tickets today for my boyfriend and I off this website. When I checked out, I was charged $100 more on my credit card for a "service charge". I did not see it before check out. When I called customer service, I was told that the charge was listed off to the side of the checkout page. Also, there are no ticket refunds. Very upset. Will not be purchasing from this site again… Read Full Review

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★★☆☆☆

“still waiting...........”

Written on: 30/07/2015

I purchased tickets on-line through vivid seats months ahead of the event. The event is tomorrow and I still have not rec'd my tickets!!! Thre emails and 1 phone call so far with no answers except "we are working on it!" Come on...this should not be this hard!!! Hopefully there will be a favorable resolution as these are a gift and I will have a VERY disappointed recipient!! Come on Vividseats.....Prove yourself!!!… Read Full Review

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★★★★★

“No Issues!”

Written on: 29/07/2015

After I purchased baseball game tickets I decided to go Google this company as I have never used them before, and to my surprise they had 50/50 reviews. I was now worried about the tickets I purchased. The STL Cardinals game was this past Saturday and the tickets were legit and I had no issues, unlike some of the other posts I read. I would recommend Vivid Seats to others, but make sure you choose the appropriate amount of tickets and get e-tickets. Before you hit submit review your order so… Read Full Review

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★☆☆☆☆

“Don't buy on internet.”

Written on: 28/07/2015

I purchased tickets 4 months before a show and received them a few months later and they are terrible seats and the face value is less than 50% of what I paid. I called Vivid and they said that I should have called their sales department who could have selected a seat for me for the same price and it would have been better, closer to the stage and in the center instead of what was sent me. They said buying on line is random. It would seem that the sales department holds back the best seats to… Read Full Review

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★☆☆☆☆

“no refund for cancelled willie nelson concert”

Written on: 23/07/2015

Willie Nelson concert cancelled due to rain. Called to get refund. Was told concert was cancelled, but unable to get refund because concert is to be postponed. No new date has been scheduled. Was here visiting and wont be able to return to CA just for a concert. Did not matter to them. Said no refund unless concert is cancelled and not rescheduled. Will never use this service again. … Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 17/07/2015 by 207Whittaker (1 review written)

I was on their site to see how much it would cost for two tickets to a particular concert. I went through the process looking for the review page to see exactly what they were charging in fees. I come to find an order was placed without me agreeing to anything or getting a review page. I was NEVER ONCE shown exactly how much I would be paying for these tickets, NEVER. I spoke to THREE different people in the customer service, including a manager. Each one of them refused to give me a refund of… Read Full Review

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★☆☆☆☆

“Bait and switch”

Written on: 10/07/2015 by DaveGrumble (1 review written)

This is the most dishonest service I have ever used. They sold excellent quality seats at a high price and the day of the event said the seats were no longer available. They tried to flip me to much less desirable seat and were willing to give a $25 discount. This is the most dishonest service I have ever used. They sold excellent quality seats at a high price and the day of the event said the seats were no longer available. They tried to flip me to much less desirable seat and were willing to… Read Full Review

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★☆☆☆☆

“DO NO BUY TICKETS AT VIVID SEAT”

Written on: 03/07/2015 by Edwardsdt175 (1 review written)

THEY DO NOT SEND THE TICKETS BY EMAIL NOR REGULAR MAIL I HAD A BAD EXPERIENCE THAT I HAD TO BUY THE TICKETS AT THE ARENA WHERE A MONSTER TRUCK SHOW WAS TO BE PRESENTED. I NEVER GOT THE TICKETS DO NOT EVER BUY TICKETS AT VIVID SEAT AND IT IS MORE EXPENSIVE… Read Full Review

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★☆☆☆☆

“I was cheated”

Written on: 28/06/2015 by jdonnelly02 (1 review written)

I ordered 2 tickets behind home plate. I received 4 tickets near left field. The person that I spoke to made up a lie that it would be illegal for them to now correct this mistake as they had already send a note to the seat owner. She said that I would receive a credit back for the $10. that they charged me to send the confirmation e-mail and the $13 that they charged me for the transaction. I don't believe I will see that. Its been 4 days now… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE EXPERIENCE!!!”

Written on: 15/06/2015 by AngeliqueYoung71 (1 review written)

This company is the ABSOLUTE WORST!! I cannot find enough pages to write this review and will continue to do so because NO ONE should buy tickets using their site!! I bought tickets for an event and ended up not being able to enter the event and Vivid Seats REFUSED to refund my money!! Their customer service is AWFUL!! WORST I HAVE EVER HAD!! I called the company SIX TIMES hoping that SOMEONE would help me and every single time I spoke to a representative or a manager I got the same SCRIPTED… Read Full Review

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★☆☆☆☆

“Very bad experience”

Written on: 10/06/2015 by rlMorrow495 (1 review written)

Do not use. Bought what I thought was 2, got one. Called, to get the second seat was $158 more. Told me it was live auction site and to go back in and sell it. Then tried to do that but the site wouldn't let me so told me it was simply busy. Their explanation was the other ticket was sold as I was buying even though I hit the button to buy the two I wanted. Be very careful!… Read Full Review

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★☆☆☆☆

“Buyer Beware”

Written on: 10/06/2015 by 275Molloy (1 review written)

I purchased 2 tickets for The Rolling Stones concert (Dallas TX) from Vivid Seats. Driving from Houston to Dallas.....we were so excited to see this concert. However, when we tried to enter, we were told that our tickets had already been scanned!!!! They sent us to a ticket booth for problem tickets. I called the ph# on the confirmation email and spoke with some guy at Vivid. I was put on hold as he told me he was going to contact the seller. The booth attendant got on the phone with vivid… Read Full Review

Nweber's Comment

Written on: 11/06/2015

Same thing happened to us when I bought 2 tickets for my son for his graduation present! disgusted!!!

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★★★★★

“Quick and easy ”

Written on: 09/06/2015 by Kelleherzu285 (1 review written)

Vivid seats is so quick and easy. The few times I have had questions the customer service was friendly and helpful. Definitely coming back… Read Full Review

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★☆☆☆☆

“Way Overpriced / Badd Seats too!!!”

Written on: 30/05/2015 by LilahGallagher (1 review written)

I ORDERED 6 EAGLES TICKETS FOR FRIENDS AND NEIGHBORS. THEY WERE TO BE IN A FAIRLY WELL DEFINED AREA THAT I'M SURE HAD A VARIETY OF PRICES. I PAID $158 PLUS VIVID'S $200 PLUS FEE. WHEN THE TICKETS ARRIVED, I GOT THE WORST SEATS IN THE PERSCRIBED RANGE AND THEY HAD A PRINTED PRICE OF $74. HOW DO YOU TELL YOUR FRIENDS THEY OWE YOU 3 TIMES THE FACE VALUE FOR NOSEBLEED TICKETS? DON'T DO BUISNESS WITH THESE FOLKS AND SAVE YOURSELF THE AGONY!… Read Full Review

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★☆☆☆☆

“i ordered and paid for tickets in november for a may...”

Written on: 16/05/2015 by JEFFREYRESNICK (1 review written)

i ordered and paid for tickets in november for a may event. i called five days before the event and every day thereafter and asked where are my tickets. the customer service people all assured me they would arrive. i flew to NYC, i went to a nyc hotel, i was then told tickets are not available. i lost thousands of dollars. they are young tech people, who would rather not put in a days work, they have trained all of their employees to continue this awful scheme, stay away from them, they are the… Read Full Review

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★☆☆☆☆

“Don't waste your time and money.”

Written on: 06/05/2015 by ValeryO'Brien (1 review written)

They "guarantee" you the section you purchase or comparable. I purchased a ticket in a middle section directly in front of the stage. The tickets we received were in the highest section, to the right of the stage. They claimed this was a "better ticket" because it "closer to the stage on the side". Now we will be suffering hypoxia and viewing everything in profile. This was NOT what we purchased and the customer service was AWFUL. VERY DISAPPOINTED. Don't waste your time and money… Read Full Review

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★★★★★

“Vivid seats is awesome! ”

Written on: 05/05/2015 by lnBryant267 (1 review written)

I bought some tickets from vivid seats and I got my tickets instantly. I got to print them out right away. And I got a great deal on tickets for a great game. There are the easiest way to get tickets. I am definitely buying more tickets from there for all future events I attend. Try them out!… Read Full Review

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★☆☆☆☆

“Bait and Switch”

Written on: 01/05/2015 by Tuckerhs413 (1 review written)

Tried to buy Astros tickets tonight. Price quoted was $17 each plus fees, for a total of $45. After entering credit card info, charge was for $86. Called customer service immediately and they said there was nothing they could do but would have manager call. No call from manager. We have disputed credit card charge… Read Full Review

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★☆☆☆☆

“Not the section I paid for - not an "upgrade"!!”

Written on: 01/05/2015 by Batchelor412 (1 review written)

I was buying concert tickets with Vivid Seats. As they were a present I was happy to pay far more than what they are worth. When I finally got the tickets (after 7 weeks!) the tickets were not in the central section I paid for but sideways. When contacting Vivid Seats I was told that they can change the section anytime whenever it is un "upgrade". Right. No one was able to explain to me how that was un upgrade. I am terrified with their service and can only recommend to stay far away from Vivid… Read Full Review

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★☆☆☆☆

“False Advertising on ticket prices!”

Written on: 21/04/2015 by 21Harding (1 review written)

I'm hoping to stop anyone else from being overcharged and mislead like we were. When we clicked on"Buy" for Tickets that were advertised for "$309" per seat! we were charged $424 per seat plus a $424 service fee! There was no TOTAL shown when entering our credit card, so we naturally thought we were purchasing tickets at the $309 price. Next thing you know, Vivid Seats charged a total of $424 per ticket (no clue why) and $424 on top of the tickets for service fee totaling a ridiculous sum of… Read Full Review

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