Vivid Seats Reviews - www.vividseats.com

★★★★☆
4.5 / 5
89% of users recommend this
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Latest Reviews

★☆☆☆☆

“Avoid them - they will rip you off!”

Written on: 28/01/2015

When I complained to their manager about the price of my tickets, they said they had no control. I told them they need checks and balances to protect their customers from being ripped off. The manager said "that's the nature of the business". I told him I've never had this issue with any other secondary market places other than theirs, so it's their business practices that need fixing. I told him if they don't care about their customers, then their customers won't care about them. I will never… Read Full Review

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★☆☆☆☆

“Falsifying Ticket Prices”

Written on: 26/01/2015 by Jonesmw16 (1 review written)

I expected to pay more than face value on a ticket, but they claimed face value inaccurate. They claim they are a 3rd party ticket sales company and when things go wrong, they claim they are a "3rd party who sells things but has no control over things". They have a guarantee, not that the information is accurate, but that you will pay what you pay. The actual venue stated they do not use this company to sell it's tickets because of the issues… Read Full Review

Bmamroth's Comment

Written on: 27/01/2015

The LARGE conglomerates (like Ticketmaster), DO NOT want you to use this company to buy or sell tickets. When you consider the fact that Vivid Seats cuts into their profits,... do you blame them ? ? ?

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★☆☆☆☆

“The company is a 3rd party reseller.”

Written on: 26/01/2015 by Coltenr394 (1 review written)

The company is a 3rd party reseller. They falsify the face value of a ticket - so when you expect to overpay a bit on a ticket, you wind up overpaying much more! When discussing the issue with them they take the 3rd party approach of "we can't control what our sellers do or say"… Read Full Review

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★☆☆☆☆

“ughh just bought tickets for marvel universe live and...”

Written on: 23/01/2015 by CarolineMoss103 (1 review written)

ughh just bought tickets for marvel universe live and well let say they don't even ask you if you accept the $44 service fee aaaaand the $6 for them to email them to you are you kidding I was expecting for them to at least ask me to confirm my payment before they submitted but nothing...Please do not use this website you can deff get better tickets without paying so much$$$$$… Read Full Review

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★☆☆☆☆

“Worst experience ever”

Written on: 11/01/2015 by Rogelio1946 (1 review written)

I bought tickets to go to the BCS National Championship Game between Oregan and Ohio State. It is leas than 48 hours before the game and still havent recieved my tickets. I have spoken to their "VIP Customer service" three times in the last week and have recieved no informative information. Instead of picking up my tickets in advance of the game they are now requesting that I go to a seperate location just hours before the big game to pick up my tickets, thus ruining my tailgating plans and… Read Full Review

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★☆☆☆☆

“They pretty much TAKE your money”

Written on: 10/01/2015

I purchased tickets as a Christmas present for my husband and son, and Vivid charged me $60 a ticket + a $30 fee. But when I received the actual tickets the face value was only $21 a ticket. They charged me triple the actual price! That is BULL!!! I was so disappointed. They are cheating people big time!… Read Full Review

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★☆☆☆☆

“Vivid Seats is a sneaky rip off. ”

Written on: 07/01/2015 by Mitchellap3 (1 review written)

Vivid seats is 100% a rip off. I ordered two $32.00 seats just to have someting simple and fun to do. Vivid seats DOES NOT tell you about the extra $32 OR MORE charging fee added onto your tickets. They are completely unreliable and go as far as having you drive miles to pick up your tickets the day of the game! After calling vivid seats, I noticed how incredible RUDE and FAKE they are. DO NOT TRUST VIVID SEATS… Read Full Review

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★☆☆☆☆

“DONT USE VIVID”

Written on: 03/01/2015

VIVID SEATS SENDS TICKETS AND DOES NOT REQUIRE SIGNATURES AS STATED IN CONFIRMATION EMAIL. I CALLED TO RETREIVE MY TICKETS AND WAS TOLD "WE DONT ACTUALLY SHIP TICKETS HARD STOCK, WHAT WE SEND IS AN E-TICKET" WHICH WAS WHAT THEY RESENT ME VIA EMAIL AND THEN CHARGED ME $6.95 FOR THAT. I WAS REFUNDED THE ORIGINAL SHIPPING OF $14.95. MY TICKETS WERE $59.50 AND MY TOTAL FOR 2 TICKETS WAS $278.75. WHAT A KILLING THEIR MAKING AND AS PAYING CUSTOMERS YOU GET SHORT CHANGED WITH PAPER TICKETS. CUSTOMER… Read Full Review

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★☆☆☆☆

“The Christmas Grinch”

Written on: 01/01/2015 by wvtex (1 review written)

On Dec 1, 2014 I ordered tkts to The Nutcracker at Warner Theater Washington DC for seats in the Grand Suite with VIP parking, VIP entrance, and VIP lounge access. At the time I ordered the website stated tkt would be available to ship on Dec 19th for the Dec 23rd performance. Just to be on the safe side, I paid for FedEx overnight to my home. On the 20th, I received an email from Vivid seats stating the tkts would be shipped on the 22nd with delivery by 4:30 on the 23rd. I called and… Read Full Review

Wvtex's Response to wvtex's Review

Written on: 05/01/2015

UPDATE: I was contacted by a Vivid Seats rep who apologized for the problems and offered a full refund. I know all companies have problems and judge each on its ability to deal with those issues. I will give this company another chance and hopefully they will be able to respond more quickly in the future for their customers. I would update their stars to 3/5

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★★☆☆☆

“Overpriced-Service fee suprise”

Written on: 21/12/2014 by PrincessRobles41 (1 review written)

I bought 3 tickets to see John Edwards in San Diego for $265 each with a face value of $150. Then I look at my receipt and I have a $197 service fee along with my fed ex expense because this tickets won't be available until 4 days before the event. I thought the event had been sold out and I needed to find another source but now I see I could have gotten my tickets for $150 from John Edwards Website. A warning to make sure you use this service only as a last resort. I don't believe I ever… Read Full Review

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★☆☆☆☆

“Rip Off - HUGE "Service" Fee for Buyer”

Written on: 16/12/2014 by Yaya7xs (1 review written)

Why on earth do people give Vivid Seats a 5 Star Rating??? I bought 4 tickets to The Fleetwood Mac concert. The price shown for the tickets was $353 each. ($1,412) After I placed my order, the charge was $1774.72 or $443.68!! THEY CHARGED $351.72 for a SERVICE CHARGE AND THEN $11.00 TO DELIVER THE TICKETS BY EMAIL. I will NEVER buy tickets through Vivid Seats again and I hope you don't. What an idiot I am!!!  They should have highlighted their fee up front. Of course if they had done that I… Read Full Review

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★☆☆☆☆

“TERRIBLE”

Written on: 15/12/2014 by Kaylynl281 (1 review written)

"NEVER AGAIN_ I paid triple for the seats and the company would not price match or help me in anyway, even though I had made the purchase a day before, and it was 6 months before the game. I still haven't attended the game so fingers crossed there aren't other problems I run into! Overall terrible company and customer service (who don't answer the phones during "normal business hours" even though their recording says they should have opened 3 hours prior to me calling. RUN!!!!"… Read Full Review

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★★★★★

“Quick, Easy & Best Prices ”

Written on: 20/11/2014 by bizzle6969 (1 review written)

Vivid Seats had by far the best prices on the market. I've learned from experience that fees are outrageous no matter where you go - but Rosie over the phone explained to me that Vivid has the best price every time and damn if she wasn't correct!! The process was quick and easy and I had my tickets delivered to my email. The entire experience was extremely positive and I am a Vivid Tickets customer for life!!… Read Full Review

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★☆☆☆☆

“They don't actuall allow you to "buy" tickets, only...”

Written on: 17/11/2014 by Zane1989 (1 review written)

Spent 30 mins this morning trying to buy tickets for my 10 year old daughter to see taylor swift. found decent seats overly priced and pulled the trigger only to be emailed 4 hours later and find out that they didn't actually "have" the tickets and it turned out that they didn't have the tickets at all, only "hoped" to have them until the seller said no. What a CROCK OF Sxxx Now, though I've told my daughter I have tickets, I have to either 1) disappoint her or 2) pay 3x as much to get tickets… Read Full Review

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★☆☆☆☆

“worst ticket service”

Written on: 16/11/2014 by stepani.anna00 (1 review written)

Vivid seats is an awful service. We ordered tickets for a Giants/Cowboys game and paid close to $500 for the seats. Sure enough the package was delivered to the wrong address and signed for by somebody who forged my name. The customer service basically threw their hands up and said there was nothing they could do. I will make sure that I and everyone I know will not be ordering anything through this company. Never have I experienced a lack of will to make things right than dealing with this… Read Full Review

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★☆☆☆☆

“Dissatified, Since when can you sell tickets you don't...”

Written on: 12/11/2014 by Kelly415 (1 review written)

Garth Brooks concert in MN. I went on line to purchase the first day. I thought I went to Target Center to order tickets as Vivid Seats looks very similar to the new on-line ticket sales center. I didn't realize I was on a re-sell site and paid twice the price puts shipping and huge sales tax. After 37 days no tickets. I got the sick feeling in my stomach I had been duped. I called and wanted to cancel realizing my mistake. I went to the Target center and could still get tickets. I called Vivid… Read Full Review

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★☆☆☆☆

“Where are my tickets?”

Written on: 11/11/2014 by 206Hooper (1 review written)

Purchased NBA tickets from Vivid Seats based on low price. At check out they added enormous processing fees (almost $20/tickets). Then sent me a note saying that there would be no .pdf tickets, I had to create an account and give them ID information and they would provide "Flash Tickets" that would be attached to either my drivers license or credit card. Went through the rigamarole and no tickets in my account. Now saying that nothing will be done until closer to the event. I could have… Read Full Review

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★★☆☆☆

“the wait”

Written on: 08/11/2014

Well the concert I ordered tickets through on vivid is next weekend and the tickets are still not here. They said maybe by Thursday or Friday.... They said the sellers not open on weekends or friday so they cant do anything about it. Well then you shouldnt put an delivery date on a friday… Read Full Review

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★★☆☆☆

“Vivid Seats not so good with being UN-Corporate-like”

Written on: 05/11/2014 by MadelineDominguez277 (1 review written)

At the time I purchased Stevie Wonder tickets, the closest venue for me in Los Angeles would have been in Oakland or Las Vegas. So, I paid almost $600 for two tickets in Oakland. Over one month later, Stevie Wonder's tour announced they would also be playing in Los Angeles at The Forum. I called Vivid Seats to see if they could simply exchange my two Oakland tickets for any two similar L.A. tickets. OF COURSE, like any big corporation that doesn't care about customer happiness, they pointed… Read Full Review

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★☆☆☆☆

“DO NOT DO IT”

Written on: 29/10/2014 by cwk11 (1 review written)

I bought Coachella tickets with my friend without doing research on the origin (Vivid)..... once the transaction was made, it was too late (stupid idiots we were...) To make a long story short, not only did my Coachella tickets not come in time... When I called Vivid to clear it up, they claimed they had been delivered (they hadn't) and that it wasn't their liability. Then the person on the phone tried up up-charge me almost twice as much as what my original tickets cost. I ended up having to… Read Full Review

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