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| Customer Service | 5/10   |
|---|---|
| Quality of website | 7.8/10 |
| Value for Money | 7/10 |
| Overall rating | 7/10 |
Full review by
liz hanchard
on 5th Aug 2008
User Rating : 1
Respect :
0
Good Points: easy to order, reasonably fast despatch
Bad Points: after service not happy with - had an essential household item (iron) that went faulty after 4 months in for repair for over 3 weeks awaiting a part from Tefal. Had to pay to return faulty item and arrange return myself. Chasing progress every week.
General comments: I had to pay out of my own money to return an item that had gone faulty - my iron went on the blink after only 3 months use, they sent me a repair label via email but I was responsible for arranging the return and had to pay £10 for the privilege as I obviously didn't want a £50 item going missing in transit. Only just been told by a manager that I should have been offered the option of a courier collecting from my home - still with a £8 collection fee. I think this is really cheeky - surely a return due to a faulty item should be free? To add insult to injury I have now been waiting 3 weeks for the iron to be returned to me - they are still awaiting a part from the manufacturer Tefal.
Let's be sensible now - we are talking about something most families use several times a week. I've been having to beg borrow and steal (not literally!) an iron from friends/neighbours to ensure my family doesn't look like tramps for the past 3 weeks.
The employee who called me back sounded generally bored and disinterested in the fact I was getting really annoyed at the timescales here.
It's not a juicer for goodness sake - surely common sense should come into play and a replacement should have been issued, the old one written off and sorted their end for resale to a seconds company?
liz hanchard's review and ratings | 294 words
Review by
Guest.
on 26th Jun 2008
User Rating : 10
Respect :
0
Good service and good price on the steam generator iron I bought but not every item is cheaper then a store.
Guest.'s full review | 44 words
Review by
jmw748
on 26th Dec 2007
User Rating : 9
Respect :
0
Very rapid turnaround so close to Xmas.
Product priced extremely competitively.
Very pleased with service, except for Live Assistant system!
Brussel sprouts tasted great from the Tefal on Xmas day!
I would buy from them again.
jmw748's full review | 79 words
Review by
MyArtIsDeath
on 6th Dec 2007
User Rating : 8
Respect :
0
I placed an order with electricshopping.com and opted for next day delivery.
The order arrived as promised the next day but the item had been badly damaged by the carriers.
One telephone call to electric shopping customer service and the damaged product was collected and a new one despatched all within 48 hours!
Good company and great service.
MyArtIsDeath's full review | 70 words
