Big Fish Games www.bigfishgames.com

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Big Fish Games www.bigfishgames.com
★★★☆☆
2.7
37.0% of users recommend this
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“9 days unable to play purchased games - No help from...”

★☆☆☆☆

written by Moodyfa86 on 28/02/2023

I am now on day 9 waiting for a resolution to my issue. I purchased 2 games and I am not able to play them. BFG currently appear to be ignoring my request to resolve this. If you want to buy games to play now or in the near future, go elsewhere because if there is a problem then BFG will not resolve it.

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“Games Only Work If You're A Subscriber.”

★☆☆☆☆

written by RagingMad on 04/01/2020

I was a Big Fish Games www.bigfishgames.com subscriber for several years, and ended up with quite a large collection of games, all paid for with my subscription payments. Recently however, the games have not been worth playing, and I decided to end my membership. Everything seemed fine, until I tried to play one of the games I'd bought. This was a game I'd played many times, and was a favourite, but now it wouldn't work. I went to the Big Fish Games site, and searched their 'Help' option. It was not very helpful, as it just reeled off a whole lot of highly technical stuff that I had no clue about (I play computer games, I am not a computer technician/expert). Having tried the few suggestions that were understandable (uninstall and reinstall - change screen resolution), none of which made any difference. I have spent quite a lot of money buying games from Big Fish Games, and as long as I was a member, my games worked just fine. Now that I'm not a member anymore, my games don't work, and I'm not getting any help. For anyone thinking of becoming a subscriber/member of Big Fish Games, be aware, things will be great while you're a member. Not so good if you decide to leave.

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“FRAUD!!! Lifetime membership I never asked - monthly...”

★☆☆☆☆

written by miay11 on 23/09/2012

I bought a game from bigfishgames.com a year ago. Since then I never visited this site. Only today I fortuitously noticed from my credit card statements that I was charged for their membership every month!!! I didn't see any mentioning of purchasing monthly membership for $7 when I purchased a single game! During the last year I paid almost $80! I googled for this problem and saw A LOT OF PEOPLE being victims of that STEALING! Today I reported about this fraud to my credit company and cancelled my credit card when I read they keep charging after cancelling membership. STOP STEALING MONEY FROM PEOPLE!

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“Be VERY Careful!”

★☆☆☆☆

written by Fazak on 26/07/2012

I have tried the trial games on a number of occasions and have been very happy with them. Decided to buy 2 games as a once off- I didnt realise they were going to charge on an ongoing basis. This doesn't appear as a direct debit on your account- they just take your money directly- so you don't notice unless you examine your bank statements carefully. You cannot cancel this-- I have contacted Halifax and they have said this is particularly dangerous as companies like this have your details and there's nothing to stop your account being cleared out!!! I cancelled the 'subscription' in May but they have continued to withdraw money-------- I have e-mailed them directly and an automated message said they'll respond 72 hours-- that was 4 days ago. Getting worried now!!!

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“I bought a game from this company and they signed me...”

★☆☆☆☆

written by thefoolmonty on 18/02/2011

I bought a game from this company and they signed me up to a hidden monthly charge through my paypal account. The fact that they have a check box stating I didn't know I was getting charged a monthly fee when you try to cancel just amazes me. And this is the treatment you receive for buying a product legally, no wonder the internet piracy business is flourishing. Just be warned I wouldn't go near this company ever again, and it's almost impossible to contact them (no surprises there) this is the sort of scam I would expect if you tried to get a loan from some seedy loan sharking company not a huge internet business.

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Fazak's Response to thefoolmonty's Review

Written on: 26/07/2012

I totally agre with this-- please see my review when it gets posted!!!!

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“I was automatically billed for a subscription that I...”

★☆☆☆☆

written by on 09/02/2010

I was automatically billed for a subscription that I did not request. Just try to cancel on their site!! Good luck! No clear way to do so. Email them? You get 'form' responses.

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Asked by PattG on 29th April 2019 Report this content
how do I get BF manager back? Have no idea where it went!

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