Big Fish Games Reviews - www.bigfishgames.com

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★★★☆☆
2.9 / 5
40% of users recommend this
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Latest Reviews

★★☆☆☆

“Can't buy the games with my gathered points”

Written on: 11/01/2014 by Tiouna (1 review written)

I tried several times to get a game for the points I have (because of my membership I had for half a year) Right now I'm waiting while downloading a game (only 795 kb!) It stucks at 2%!… Read Full Review

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★★★☆☆

“Used to be better, but tired of the technical issues”

Written on: 21/12/2013 by Jaxsue (1 review written)

I have had a BF membership for over 2 yrs. While the tech support is available, I am tired of having way too many tech issues. And commonly you're told to reinstall the game and start over. Sorry, but when I'm 75% done with the game I am really not happy about doing that! If it were a brand new game, I'd understand. But it's happening with games that have been out 2-3 yrs, and the game forums are full of questions about the same issues over and over. The BF company doesn't seem too concerned… Read Full Review

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★★★☆☆

“Poor customer service”

Written on: 13/10/2013

I have been playing fairway solitaire for about a year. Love the game when it works. Everytime I have tried to contact big fish co in Seattle it has been for naught. I have tried their email system to no avail and then I found a phone number to call. I'm not sure if they even have real people to answer complaints because they advise you to send an email. When I called again to complain the person said that they are 3 weeks behind in call backs, but never offered to expedite. Don't expect good… Read Full Review

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★★★☆☆

“when it works right it's great”

Written on: 03/01/2013 by darre (1 review written)

great place but having problems with playing the 'try' games. usually something goes wrong. am in emails with them now so see what happens. games and choices are really good. worth a try. only 3 stars because of my problems but as you see others give 5 stars and they aren't having problems. ty… Read Full Review

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★☆☆☆☆

“FRAUD!!! Lifetime membership I never asked - monthly...”

Written on: 23/09/2012 by miay11 (1 review written)

I bought a game from bigfishgames.com a year ago. Since then I never visited this site. Only today I fortuitously noticed from my credit card statements that I was charged for their membership every month!!! I didn't see any mentioning of purchasing monthly membership for $7 when I purchased a single game! During the last year I paid almost $80! I googled for this problem and saw A LOT OF PEOPLE being victims of that STEALING! Today I reported about this fraud to my credit company and… Read Full Review

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★☆☆☆☆

“Be VERY Careful!”

Written on: 26/07/2012 by Fazak (1 review written)

I have tried the trial games on a number of occasions and have been very happy with them. Decided to buy 2 games as a once off- I didnt realise they were going to charge on an ongoing basis. This doesn't appear as a direct debit on your account- they just take your money directly- so you don't notice unless you examine your bank statements carefully. You cannot cancel this-- I have contacted Halifax and they have said this is particularly dangerous as companies like this have your details and… Read Full Review

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★★★☆☆

“Fast download, faulty products”

Written on: 15/07/2012

I never used to have problems with BFG, in fact, it was my go to source for games. But that was before I switched to linux and installed Virtual box to have both operating systems. I bought the Tudors hidden object game for 3 dollars and it was a fast an easy process to buy, but it turned out to be the worst purchase ever. Not because the game wasn't good, but because it wouldn't start at ALL. It told me I needed to change screen resolution or color depth, but not which resolution I needed to… Read Full Review

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★☆☆☆☆

“I bought a game from this company and they signed me...”

Written on: 18/02/2011 by thefoolmonty (1 review written)

I bought a game from this company and they signed me up to a hidden monthly charge through my paypal account. The fact that they have a check box stating I didn't know I was getting charged a monthly fee when you try to cancel just amazes me. And this is the treatment you receive for buying a product legally, no wonder the internet piracy business is flourishing. Just be warned I wouldn't go near this company ever again, and it's almost impossible to contact them (no surprises there) this is… Read Full Review

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Fazak's Response to thefoolmonty's Review

Written on: 26/07/2012

I totally agre with this-- please see my review when it gets posted!!!!

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★★☆☆☆

“Went through the entire process to cancel subscription...”

Written on: 15/06/2010

Went through the entire process to cancel subscription to monthly club and could not complete the process as not available. Email to company met with response to complete form online, good luck you cannot then submit it to them. Wondering what it takes to stop them going into bank again. Will tell anyone who asks not to use BIGFISH cause they got a bloomin BIG NET that is hard to get out of… Read Full Review

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★★★★☆

“I think this is a great site for Mac games. You can...”

Written on: 10/04/2010

I think this is a great site for Mac games. You can try before you buy.
Twice I have tried games, bought them and then discovered faults. I had an online chat each time with a customer support agent and each time, after giving me advice on software updates which were not required as it turned out, I was immediately given a code to buy a new game in exchange. Each time this was followed by an email to see if everything was O.K. I think this is excellent service… Read Full Review

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★☆☆☆☆

“I was automatically billed for a subscription that I...”

Written on: 09/02/2010

I was automatically billed for a subscription that I did not request. Just try to cancel on their site!! Good luck! No clear way to do so. Email them? You get 'form' responses… Read Full Review

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★★★★★

“I love most games on big fish especially adventure...”

Written on: 16/02/2009

I love most games on big fish especially adventure like tribal games more of these please. Love the way you can try for an hour to test a game before you buy. I would recommend this site to my friends which i have already done . Many games that are boring like match 3 but each to there own i guess… Read Full Review

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★★★★★

“Service and support are excellent... Downloading and...”

Written on: 28/10/2008 by yuni4you (1 review written)

Service and support are excellent... Downloading and managment of my games is very easy with ~games manager~.... choice of games is terriffic... I am a 100% supporter of BFG. Keep up the good work.... especially the support group... Well recommend Big Fish Games.com… Read Full Review

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★★★★★

“Big Fish Games is fun and usually easy to load but...”

Written on: 19/08/2008

Big Fish Games is fun and usually easy to load but sometimes takes forever to load meaning 1 hour free becomes half an hour free. Overall, it's great… Read Full Review

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★★★★★

“I have visited many game sites on the internet and Big...”

Written on: 20/06/2008 by judymplano (1 review written)

I have visited many game sites on the internet and Big Fish Games is by far the best. Not without its faults though, several individual games are not the best, taking sometimes over 30 minutes to reach the actual playing time and your free trial is almost over. (Hargrove Manor). Since I have discovered this website, I have not returned to the other websites. Thank you! Some games take over 30 minutes to reach the point where you can start playing the game, and I don't think it is my computer… Read Full Review

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