Fonesafe Mobile Phone Insurance Reviews
Latest Reviews
★☆☆☆☆
“Terrible!!! Do not use”
Written on: 29/04/2013
Kept me on the phone for over 30 mins when they must have known at the beginning of the claim that they were going to refuse the insurance (I had left it more than 10 working days between the incident and the claim!) and this was one of the first questions that they asked me. (read more)
★★☆☆☆
“Not getting value for money ”
Written on: 22/04/2013 by Ell228
Paying £8.99 per month, you'd expect to have someone come to your house take the phone off you and give you a replacement straight away, I disagree with the fact that you have to go to the Post Office to get it delivered (howver a positive note it's been paid for by the company). I disagree with being without a phone for two days and having to pay £30 to even make a claim anyway on-top of what you pay per month. They are certainly making a good profit out of this but the guy on the phone... (read more)
★★★★★
“Easy and Quick”
Written on: 05/04/2013
Maybe I was one of the lucky ones but the girl who spoke to me was friendly and helpful, was even OK with me sending in my handset 2 weeks after my claim date as I was busy and out the country. Sent my phone off on Tuesday afternoon and a brand new handset arrived on my desk on Friday morning. Only complaint is I had to pay for the postage despite it being freepost, but that's the Post Office biddys fault not fonesafe. Always read the small print when it comes to insurance or taking out... (read more)
★☆☆☆☆
“The service 'Fonesafe insurance' is absolutely rubbish”
Written on: 15/03/2013
The service 'Fonesafe insurance' is absolutely rubbish (read more)
★☆☆☆☆
“Worst customer service ever! Would never recommend.”
Written on: 12/03/2013
This is the by far the worst customer service I have ever received. Instead of being able to sufficiently deal with a complaints over the phone they require you to come in and waste more time than necessary. If you want to pay for unhelpful and rude customer service then this is the company to purchase from. As soon as I recieve my upgradr I will not be using this company again! (read more)
★★★★★
“Lost Phone”
Written on: 27/02/2013
Well franky I was panicking after reading lots of negative reviews. I lost my phone yesterday, reported more or less straight away. And this morning my new phone arrived. No it was not an old crappy one. It was a brand new upgraded model of the one I lost. Very Very happy expecially as I am 4 wekks from my contract finishing. I thought they would palm me off with any old thing. The only negative thing I have to say is T Mobile the person who I spoke to there was an absolute idiot.... (read more)
★★★★☆
“homecare insurance”
Written on: 21/01/2013 by ross006 (1 review written)
i just checked my statements, and i saw a direct debit is coming out of my account £8.99, and its been going on for a while now, almost a year!!!! i got my phone around 1.5 years ago so it started around 6,7 months after i got my new contract and phone, and i did not insure my phone 100% sure of it, im with t-mobile as you've probably guessed by now, it says homecare insurance on my statement, i searched it on google and i found this site and you guys talking about this, its 100% dodgy, i... (read more)
Ross006's Response to ross006's Review
Written on: 23/01/2013
well i do every few months, but i have lots of direct debits on my account so it didn't catch my eye, i have insurance for my laptop its £8 pm, last time i checked i thought its my laptop insurance, this time i saw there's another £8 going out under the name of pcworld bla bla, then i realized the 8.99 sum is not the one i authorized, its been stopped now anyway, the person on the phone said she's heard this a few times and its under investigation, hope they stop them once and for all. good day
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Babbydoll's reply to Ross006's Comment
Written on: 12/02/2013
it's an actual phone insurance company....there is nothing dodgy about it. They've fixed my phone countless times
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★★★★★
“brilliant!”
Written on: 17/01/2013 by raiman
First time i've ever made a mobile phone insurance claim and i was surprised to see how quick and efficient it was. I had the cover through my natwest advantage gold account, i dropped my phone on the 8/01/13 whilst out shopping and smashed the screen. I sent my phone on 12/01/13 which was a saturday after a relatively simple claims procedure over the phone. Rang them yesterday to see if the phone had been received and they said it had already been fixed and despatched, and this morning... (read more)
★★★★★
“Fast service... Very impressed ”
Written on: 09/01/2013 by Vbacon (1 review written)
My phone dropped out of my pocket and the screen cracked. I phoned up last Wednesday 2/1/2013 and they sent a special pre paid envelope to send my phone off. I got the envelope on Thursday 3/1/2013 I sent the phone back on Friday 4/1/2013 and phoned on Tuesday 8/1/2013 to check they had received it to be told it ha already been shipped back. I received a brand new phone today 9/1/2013. I'd read the reviews on here whilst waiting to receive it back And was worried as the reviews were... (read more)
★☆☆☆☆
“WORST EVER COMPANY EVER !! I WANT MY MONEY BACK !!!!”
Written on: 02/01/2013 by mummy91 (1 review written)
I am fuming !! ive had my I phone for 15 months and accidentally dropped it today why I was out !! we have paid #13.00 a month into this phone for it to be covered through damages !! because the phone is in my partners name !! they wont fix my screen !! I am absolutely disgusted with them !! cant believe I have just paid over #150 for my insurance !! and there not doing nothing !! I had the most unhelpful person ever !! please people no one go with them !! I am now selling my phone and... (read more)
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Showing 1 - 10 of 151 Reviews
★☆☆☆☆
“This is not an insurance company, it's a scam”
Written on: 24/12/2012 by Swindonn (1 review written)
When I took out my knew contract with t-mobile, they offered me insurance, I thought why not I couldn't bare anything going wrong with my iPhone. They never informed me that the insurance was with another other company. So my iphone screen stopped working, so I sent it off through Tmobile, and they ending up sending it to the wrong place, and sending it back without any repairs. Thank you Tmobile! I called Fonesafe and they asked for my details on what happened to the phone, how many times... (read more)
★☆☆☆☆
“Real Fraud”
Written on: 08/12/2012 by princeofpraise
I lost my mobile in a pub when i was out with my friends,rang customer services to block my mobile phone plus sim card and got police refrence number this all was done in 24 hours,rang fonesafe and they asked some questions and when i told them i was in the pub they said u must have been very drunk and we don't cover if someone is drunk even i have never drink any kind of alcohol in my whole life uptill,but they rejected my claim,i simply cancel paying them but they are the real idiots,they... (read more)
★☆☆☆☆
“really bad company scammers”
Written on: 03/12/2012
i took a mobile fone out with t-mobile,im insurured with fonesafe,£5.99 a month,contract ends and i renew,so i was thinking am i insured on my new fone ,ring t-mobile up and no im not at all,but they still keep taking my money,t-mobile are selling fones without insurance,fraud bassically,and they tell me they dont offer insurance,they stopped working with fonesafe,shudnt t-mobile atleast tell they exsisting customers that they are no longer covered,its a disgrace,i agree with most people... (read more)
★☆☆☆☆
“Bad Service As Standard”
Written on: 28/11/2012
My business phone was stolen five days ago and a policeman accompanied me to the T Mobile store to report it stolen (he had tried calling it and the person who had it hung up and turned the phone off). The Fonesafe representative was argumentative and unhelpful and told me that he needed proof I wasn't making a false claim at which point the policeman grabbed the phone from me and told him off good and proper. My Fonesafe contract says the phone should be replaced within 2 working days.... (read more)
★☆☆☆☆
“Ridiculous scammers ”
Written on: 25/11/2012
I had my insurance with this company and i broke my phone . I was not aware that when the phone breaks you have to report it asap.Which i didnt . I filled in the form online then got a call from some rude b!tch on private asking me questions then she said you claim has been denied . I was so angry i wrote them an email threatening to sue them (even though i knew i wasnt going to) I then got a letter saying they are looking into it. The 2 weeks letter a man called me (he was so nice)saying... (read more)
★☆☆☆☆
“RUBBISH ”
Written on: 02/11/2012
I dropped my iPhone 4s and was told that a new one would be sent out wothin 5 working days after being on the phone for 50 minutes after 1 week I am still waiting and have paid £50 I called them up today and was told that it could take up to another 3-4 days. I pay 12.99 a month for this and for this service is rubbish. (read more)
★☆☆☆☆
“Where are you”
Written on: 12/10/2012
Trying to contact Fonesafe given up on you cancelled contract reccomendation forget it The answer to have I made a claim, how can I (read more)
★★★★★
“Excellent Service!”
Written on: 05/09/2012
My husbands LG phone with T-Mobile is insured through 'Fonesafe.' We have never claimed on phone insurance before so we were a bit unsure of the procedure. Unfortunately we had to recently because we lost/stolen the phone somewhere between Birmingham Airport and Antalya in Turkey where we went on holiday. I immediately had the phone blacklisted with T-Mobile and then when we returned home reported the loss/theft to Fonesafe. Although under the terms of the Policy it does say that if you are... (read more)
★☆☆☆☆
“T-Mobile Sales Person made insurance without consent”
Written on: 30/08/2012
I bought a usb stick at a t-mobile shop in Walthamstow mall and they made a insurance for me without consent which i found out after receiving the letter!! Funny Emma Bishop !!Good job t-mobile :) (read more)
★☆☆☆☆
“I called to cancel - oh no notes?”
Written on: 11/08/2012
Called to cancel my policy June 8th, was advised I had to give 4 weeks notice so 1 more payment was required - fair enough. But the policy hasn't been cancelled and they are still charging me. And there is no notes from when I called. I have now cancelled the direct debit so they can continue to try and apply for payments because they won't be getting anymore money from me. (read more)
Blackberrygirl's Comment
Written on: 29/08/2012
If you are unhappy, there is a complaints procedure. If you write to Homecare Insurance, Holgate Park, York. YO26 4GA. If they don't know you are unhappy, how can they do something about it.
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Showing 11 - 20 of 151 Reviews
★☆☆☆☆
“A joke”
Written on: 09/08/2012
I just claimed my phone for liquid damage, I asked tmobile ages ago but the lady said I should wait for the account holder so I did and now when I called they declined my claim because of the time space. Seriously and the lady was telling me it's my fault I took it in the bath with me and cause of the time space. Well tmobile didn't tell me that and now they won't claim it for me then why do i have this insurance if you won't do anything. It's not my fault tmobile gave me the wrong info.. (read more)
★☆☆☆☆
“terrible replacement”
Written on: 30/07/2012 by jahid2u
If you make any claim will they replace your phone with any faulty phone if u send it back they will sent u another faulty these are there policy I made a claim and i receive faulty phones for five time still i didnt get the right phone Im thinkin that i had make a big mistake my making a claim I want to recommend you that never try this company (read more)
★☆☆☆☆
“Trying to insure my Sons new phone - Ridiculous!”
Written on: 25/07/2012
I have wated my tiome today on tweo lengthy phone calls only to be toldf I cannot insure my phone. Phone purchaed in a T-Mobile store on 20th July - contract in my name - phone is for my son who lives at a different address. Store could not process insurance as their system was down so I had to call - first call I was taken through all the usual stuff you ;listen to when purchasing insurance onlty to be told that my son had to call them as the policy needed to me in his name. I told them... (read more)
Guest's Comment
Written on: 29/07/2012
i have done this too. bought my daughter a phone which she took on holiday and had stolen. as its in my name this makes the insurance useless. it would have to be me who had it stolen from to make a claim. what difference does it make, which one of us it was stolen from. it wasnt carelessness, it was stole straight from her hand. im not on holiday with her so now we have to continue paying for a phone she doesnt have for a long time. furious
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★★★★★
“fast response, no complaints”
Written on: 25/07/2012
lost samsung galaxy s2 some how today :(...called fonesafe and they had ordered my replacement phone within the hour. had to pay £30 quid excess but i guess it is expected... cant complain, although i was convinced that they would reject my claim when the woman kept asking me questions about the details in sequence of what happened.. they say my phone will come in 2 days royal mail express service or something (read more)
★★★★★
“no complaints here!!!”
Written on: 05/07/2012
this insurence was forced on me by tmobile, i really didnt want this insurence after reading these reveiws so i called to cancel my policy, i spoke to Stacey who didnt pressure me into keeping my policy and took me through the benefits of having the policy and even tailored a policy to suit my needs so instead of paying £8.99, she reduced it to £4.99 for me and took me through every detail and answered all my questions, it was a breathe of fresh someone from mobile insurence not pressuring... (read more)
★☆☆☆☆
“Your phone is NOT safe!”
Written on: 01/07/2012 by kaf2345
Wow, so where to start... In January I purchased a iPhone4S on contract from T-Mobile, with this I was sold insurance for roughly £11 a month. I thought this would mean I'm protected and if I lost or damaged my iPhone they would come to my rescue, after all £11 is a fair amount of money... On the 01/04/2012 AM my phone was stolen in a bar in Dalston from my handbag, immediately I rang T-Mobile to report the phone stolen and enquired about the insurance. They gave me the number of... (read more)
★★★★☆
“very quick process”
Written on: 23/06/2012 by safaah
after reading all the reviews i got myself worked up and stresses about my claim,my fone was lost.but i was pleasantly surprised.i claimed on Saturday, they called me on Wednesday to confirm few details and then they said my claim has gone through.i received my fone within two days.the fone was refurbished and it did have few scratches, but i was happy i had a fone and it worked.i will be cancelling my insurance with purely because its overpriced and the refurbished phone.but they did... (read more)
★☆☆☆☆
“DO NOT EVEN TRY IT”
Written on: 13/06/2012 by Damo1986
This place is terrible, overpriced and if you have a claim they won't replace your mobile. (read more)
★☆☆☆☆
“Reliable phone insurance? look anywhere BUT "Fonesafe"”
Written on: 07/06/2012
I am writing this review to warn people about this so called 'phone insurance company' who turned out to be anything but this. My boyfriend recently left his phone in a taxi after a night out and after him ringing straight away to block the phone, the next day we went into the local Tmobile shop. We were told we needed to report the phone lost through the police and get a crime reference number, which we did, then phone the insurance company who, we were told, would be able to send a... (read more)
★★★★★
“Fantastic service and result!”
Written on: 01/06/2012 by Carrie88
I honestly can not fault this company. On Monday 21st someone bumped into me and I dropped my phone. My HTC wildfire S dropped onto the pavement and the screen smashed. I left where I was going to and immediately went home to contact t mobile and fonesafe. The guy from fonesafe was fantastic, he approved my claim straight away and answered all my questions. I had to pay £25 excess which is a lot cheaper than forking out £150 for a new phone! The next day I had recieved my envelope to post... (read more)
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Showing 21 - 30 of 151 Reviews
★☆☆☆☆
“Deceptive, Confusing, Disgraceful”
Written on: 19/05/2012 by monkeymagic21
I took insurance out with Fonesafe in July 2011 on my Sony Ericsson Xperia Neo. Everything was fine until I lost my phone on holiday. After frantically calling my parents to tell them to call the insurance company to report the phone was lost, they were informed by the company that everything we needed to do had been done and that they will send a new handset once I returned from holiday. I then returned from holiday, phoned Fonesafe who then said they will not be sending a new handset as I... (read more)
★☆☆☆☆
“AVOID AT ALL...”
Written on: 04/05/2012
This is the worst insurance company ever! I wish Trading Standards would get on their back and close them asap as they are the biggest con ever! I just been waiting on their customer line for 10 minutes and their hung up the phone without even answering!They've been taking money illegally from my account for 2 years and i just noticed when checking my internet banking, it wasn't even a direct debit, it was straight from the bank! I made a claim after 2 years of paying money in their Con... (read more)
★★★★★
“F-A-N-T-A-S-T-I-C Lost my phone, call them the next...”
Written on: 13/04/2012
F-A-N-T-A-S-T-I-C Lost my phone, call them the next day, fill out a form and then they send me a new phone within 2 days! To be honest, if your claim is actually good then they'll give you a replacment, but you guys cant expect them to give you a new phone when you leave it unattended in a public area? C'mon guys cut them abit of slack. (read more)
★☆☆☆☆
“Awful Awful Awful, Avoid at all costs!!”
Written on: 26/03/2012
Absolutely shocking service. I was coaxed into this insurance by t-mobile, much to my regret. Do not believe you will get a brand new replacement phone within 48 hours. It's false advertising. You will get a re-furbished phone and so far I have waited a month for mine! My Iphone 4S turned off unexpectedly two weeks after receiving it from t-mobile, concerned I took it to the Apple store and they said it had been water damaged. (The indicators had been marked red). This is a very easy thing... (read more)
★☆☆☆☆
“worst in uk!!”
Written on: 26/03/2012 by rhyno77
I have been with o2 and 3 network before. I have had insurance with my bank. everything except fonesafe insurance is very good. I lost an iphone 4s and have to make 20 pound of worth calls (0845 & 0844) numbers to get my claim done. Luckily I had my proof of purchase with me!! whenever i spoke everytime they try and make you call again!! not trying to solve the issue. i thought everything is over. then came the 'regenersis' team!! they are the rudest ppl i have ever spoken to in UK. they... (read more)
Guest's Response to rhyno77's Review
Written on: 04/04/2012
I have had the same thing happern to me!! My phone got water damage on the 4th March 2012 so i sent it off and they said i would get a replacement or my phone fixed within 5 working days. they could not fix my phone so sent me a replacement one, yet this phone wouldnt work!! so i had to sent this one back on the 21st March, i still had not heard anything from them on the 2nd of April so i had to ring them and they then said that the phone they had had got the wrong IMEI number on it!! and asked me if i had sent the wrong handset back!! she then put me on hold for 10 mins and then my friends pay as you go phone that she had let me use ran out of credit ( i had only just topped up £10 to ring them) so had to put another £10 for it get wasted on them and not really get any where, they said that they would contact me within 48 hours, still nothing so by this point my husband was ringing them on my behalf and still 72 hours later we have not got any where they said they would ring in the morning. Wish me luck!!
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★☆☆☆☆
“DO NOT USE ”
Written on: 04/03/2012
I upgraded my phone and got a HTC sensation i droped the phone and the screen no longer works i called tmobile they advised that my insurance covers that i had no paperwork from Fonesafe i called them and started the claim my 1st 1 in 12 years! they asked for my id to be sent i did that then they wanted my backstatements sent those then they told me they wouldnt pay out because they can not confirm im me without my birth certificate and my marriage 1 oh and my excess was doubled because i... (read more)
★☆☆☆☆
“Fonesafe, Do not use ever.”
Written on: 22/02/2012 by Fender
What ever you do do not use Fonesafe. I had my phone stolen over 3 weeks ago and I'm still waiting for a replacement. After reporting the theft of my phone to the police I contacted Fonesafe to make a claim, all went well to start with. I was then told by police that someone may of tried to recycle my phone, so I reported this to Fonesafe who put my claim on hold, but before doing so they told me to contact the PC investigating my theft to inform them of this. Strange I thought, seeing as I... (read more)
★★★★☆
“To be honest, I can't complain...”
Written on: 18/02/2012 by frankyaulton (1 review written)
I had my phone pick pocketed from me on the 1st of Feb 2012, and through my claim there were a few self inflicted complications; I forgot I had my phone swapped 6 months ago at an apple store 6 months ago, i didn't report the new IMEI number, all I had to do is get the receipt of swapping from apple and proof of barring and blacklisting from orange. I called up fonesafe today, sent them the documents via email they put me straight through to a guy from santander, my claim was accepted. He... (read more)
Ritaki's Response to frankyaulton's Review
Written on: 20/02/2012
we don't make reviews out of annoyance... what you are saying sounds pretty weird to me... I have made a claim and 7 days later they said they require additional information and they will get back to me within another 10 days... it's very weird that out of all the people you were sorted immediately. I believe this company is fraudulent to say the least and its terms and conditions are amongst the unfairest of all the insurances. I have been insured every year for the past 7 years and I had never ever had problems with any of my claims before... these guys are rubbish!!! Please do not believe this review, stay away from Fonesafe and Homecare Ltd altogether!
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★☆☆☆☆
“Want your phone safe? Do NOT BUY FROM FONESAFE!!! ”
Written on: 14/02/2012 by ritaki (6 reviews written)
Please do not get this insurance as you will never have your claim approved! Please do not take it even if it's for free because that will prevent you from buying an honest insurance and truly protect your phone. iPhones are very expensive and these people never pay out, they will interrogate you until they find a stupid reason to decline your claim. In my case, my claim was declined for not having reported it to a police station although I explained and was totally honest about being up... (read more)
★☆☆☆☆
“fonesafe executives make unsucssful for earning incentives”
Written on: 03/02/2012 by kpushpe (1 review written)
had lost my mobile 25 days back, claimed on day itself i lost the device. They made me to make 7 times by asking and filling claim details by various ways. I did various ways of claiming which are online form,email scanned document, 2 times posting, 3 times on the phone. all happened in 25 days period. so all i did it and unfortunately my claim was unsuccessful without proper reason. they have told exact reason is the information i given was false. I was really speechless and helpless that... (read more)
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Showing 31 - 40 of 151 Reviews
★☆☆☆☆
“Phone safe Insurance”
Written on: 28/01/2012 by yasiralipaf (1 review written)
hi i had insurance with phone safe from t-mobile, and lost my phone and call them they asked me to provide the further document, i send them all the document via email and they told me they will be touch with me within 5 working day i made the claim on 22 December and they didn,t call me when i call them again they told me we have not receive the direct debit from your bank and we will put again the direct debit and from 27th jan we will process your claim as we will receive your money from... (read more)
★☆☆☆☆
“worst insurance company of uk”
Written on: 13/01/2012 by shirinprem
hi, i have made claim few days ago. i lost my phone in bus. when i call them the sene me a form which i filled and sent back immediately to the. they said it takes 5 working days. i didnt got call from them even after 7 working days. i called them back they said we need additional document of your travel journey detail on that day. i called tfl and i got detais. i sent them and call them they said u have to wait for 5 working days. after 5 working days i didnt get calll from them. when i... (read more)
★☆☆☆☆
“where is my phone”
Written on: 12/01/2012
broke my screen ion my samsung wave then made a claim on 27/12/2011 they said they would send my phone out to me with in 48 hours.didnt reiece it so phoned customer service to see were it was, they said i would recieve it with in 5 working days,didnt recieve it again so them up again they said i would gauranteeded to have it next day,still have not recieved it...and im still waiting and its the 12/01/2012 and today i was told another 48 hours before they despatch it... and no help what so... (read more)
★☆☆☆☆
“Where is my phone??”
Written on: 21/12/2011
Well basically i've made a claim because i cracked the screen of my phone 2 weeks ago and they accepted the claim. They siad it would take 5 days for my phone to be returned fully fixed but it has now been 2 weeks and i still haven't received my damn phone! xmas is coming soon and this is very inconvenient. I made numourous calls to try and figure out whats going on and im getting nowhere. On monday they said my phone would be with me on tuesday and STILL i have'nt received it. i'm very... (read more)
★★★★★
“Perfect, no probelms at all!! Would recommend”
Written on: 16/12/2011
Had to claim on insurance as I lost my phone. Customers services rep where always extremley polite and helpful on phone. Slight delay because my latest insurance payment had bounced so had to wait 3 weeks for it to come out my bank again via direct debit, this was my own fault though and was quite pleased that my insurance was still valid even though I had missed the payment for that month. Was given a dste to call back, done so paid excess and recieved new phone 2 days later. Phone was in... (read more)
Ritaki's Comment
Written on: 20/02/2012
There are hundreds of people out there that they all confirm that even if their claims were not declined.... they wouldn't get a new phone/ replacement sometimes for months after the intial claim!!! We live in an era where most people, and especially those who are using their mobiles for business purposes, cannot live without a phone for 4 to 10 weeks which is - as PER THEIR POLICY - the reasonable timeframe to ... respond to your claim. THEY ARE the WORST!!!!
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★☆☆☆☆
“DO NOT USE THIS INSURANCE COMPANY!!!!!”
Written on: 23/11/2011 by stephgaugler (1 review written)
My phone was 'lost from' my bag on the 5th of november. i contacted t mobile and fonesafe clearly following the proceedures, i was told my claim would be sorted within 5 days and a replacement i phone 4 would be sent out within 48 hours. now waiting a week was long enough however it was bareable. it has now been nearly 3 weeks, i have called near enough everyday to be told you will recieve a phone call it takes 5 working days to process your claims form. after waiting and being lied to for... (read more)
★☆☆☆☆
“Utter joke.”
Written on: 10/11/2011
I bought a new iPhone 3GS in replacement of my Blackberry with T-Mobile and I was informed that Fonesafe insurance came free with the first month of having the phone. I thought that it would be good to have the insurance just in case for safety reasons and sure enough, the next week my phone got stolen. I made a claim for the phone which was accepted after about 7 days (not the quickest that it could have taken, I'm sure). After reading my contract, I got the impression that the access fee... (read more)
★☆☆☆☆
“Fonesafe for first free months not free as promised”
Written on: 30/10/2011
I took out a new contract phone with T-mobile and they offered me 3 months free insurance with Fonesafe(listed on my bank statement as Homecare insurance). I said I didn't want the insurance but they said it was not mandatory and can cancel it anytime within 3 months and I won't be charged anything so I went ahead with the contract. One month later I decided to cancel the insurance so I wouldn't forget to do it later. I called them and everything seemed to go through fine. One week later I... (read more)
★☆☆☆☆
“DO NOT, I insist, DO NOT USE THIS COMPANY”
Written on: 10/10/2011 by Jsalondon (1 review written)
Lost my iPhone 4 and placed a claim. It took them 20 days to get it approved, but I have never had so much trouble and headache as I had dealing with the customer service. I regret not reading a review before. My claim was finally approved 10 days ago and up to now, no replacement was sent to me yet (which was promissed to arrive witting 48 hours) after SEVERAL costly 0844 phone calls, I was told that my phone was dispatched but they could not check with the courier company as it was late in... (read more)
★★★★★
“Very Good Company”
Written on: 26/09/2011
Just to add some balance to the negative reviews on here. My daughter lost her 2 month old £400 Nokia handset 2 weeks ago. Got the policy out read what we were supposed to do. Got all relevant informaion together and blacklisted the handsete with T-Mobile. Spoke to Phonesafe who were very helpful and professional, claim approved straight away whilst on the phone with the operator. Slight communication problem last week which soon go resolved. New replacement handset turned up this... (read more)
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Showing 41 - 50 of 151 Reviews
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Davroshasissues's Response to ross006's Review
Written on: 23/01/2013
do you not check your statements every month? if you di then this would have been resolved in the first month of the payment being taken...