Barclays Mobile Phone Insurance Reviews

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★★★☆☆
2.7 / 5
66
42% of users recommend this
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Latest Reviews

★☆☆☆☆

“Was waiting gadget replasment weeks instead promised 5...”

Written on: 09/01/2016 by mvLoomis435 (1 review written)

Was waiting gadget replasment weeks instead promised 5 working days! Avoid! Very bad customer service! .....Bever will use again for sure!!!!… Read Full Review

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★☆☆☆☆

“Dissappointing...”

Written on: 06/01/2016

I made a successful claim and it was all fine. However my original phone was handed to the Lost Property Office and I thought that was a great news!I found out that now a legal owner is the insurance company, so they are the ones who can collect the phone and then send it to me. Unfortunately Barclays refused to do that. So they ended up having my phone + £100 from me… Read Full Review

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★☆☆☆☆

“Third party parts”

Written on: 29/11/2015

So i get into my car close the door and my iphone 6 falls out my pocket and is bent and crushed in my car door. The claim process is labourous and lengthy. I was sending my phone off knowing they were going to be unable to fix it or salvage anything from the internal memory board as the phone was basically bent in half. My computer wouldn't recognise it. I received an email to state that it was scheduled for repair which I found odd. Upon my phone being returned to me. It had indeed been… Read Full Review

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Woowoo127's Comment

Written on: 14/01/2016

any phones reiascved by law has to be wiped.. they dont re print imei numbers and if you read the the t/c to your account it states it dosnt use apple parts as pnly apple can use them..

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★☆☆☆☆

“Barclays Gadget mobile phone cover”

Written on: 01/11/2015 by Chippycub (1 review written)

I have never had to claim for a mobile phone that has been stolen/lost before and I am astonished at how difficult they make it. I thought I would be loyal to my bank and take out out Barclay's gadget cover WHAT A MISTAKE!!! They are happy for you to just register your phone fill in the relevant details and take your payment month after month but when you come to claim, It's then that you have to prove you actually own the phone you registered!! I was actually violently mugged and my phone… Read Full Review

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★★★★☆

“Good service ”

Written on: 18/09/2015 by Hugo35 (1 review written)

My iphone 6 was water damaged, water bottle tipped over the phone overnight didn't realise until the following morning. I made a claim on 07.09.15 , took a couple of days to obtain proof of purchase from my network provider. Claim was assessed on Friday 11.09.15 and an excess payment of £50 was processed. l sent my phone to the repair centre on Monday 14.09.15 and by Tuesday 15.09.15 I had received an email from LGS saying my phone is scheduled for repair and once my phone has been… Read Full Review

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★★★★★

“Exemplary service.”

Written on: 18/09/2015 by EmFlat1980 (1 review written)

I was worried by these reviews, but thankfully had great service. The guy who took the first phone call explained everything perfectly and had the claim form sent straight out: and from the day after the form was sent back with my smashed phone I began to get regular emails from LSG to advise what stage my claim was at... from receipt to repair. Mended (perfectly) phone arrived back before the estimated time and works like new. I would recommend this service over going to a 'local' place, based… Read Full Review

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★★★★★

“Excellent fast service. ”

Written on: 16/09/2015 by Antdawe (1 review written)

By the looks of this I'm in the minority but here it is anyway. Last summer broke my new iPhone 6. It was literally in half. Sent off a claim. Sent phone off and had a brand new replacement in Apple sealed packaging. Whole process took a week. On Friday I had my Surface Pro 3 laptop stolen in London. It's now Wednesday and it's all been accepted. Excess of £25 taken and expecting new laptop in two days… Read Full Review

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★☆☆☆☆

“Don't waste your money or time!!”

Written on: 12/06/2015 by CaseyLewis-Alt (1 review written)

Made a claim for my cracked iPhone screen the process takes so long I got to a point where I couldn't be bothered with it but carried on with the process as I has been paying for this services for, I got the phone back after a week or 2 and 2 months later the screen started to lift which then caused the screen to crack I emailed Barclays tech pack 2 days later to be told to call the customer services which I did only to then be told I have to make a new claim and pay another £50 excess which I… Read Full Review

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★☆☆☆☆

“Rubbish rubbish avoid avoid”

Written on: 18/05/2015 by htNicholson133 (1 review written)

PMy iPhone 6 64 go gold was picked pocketed from me and I put my claim through and tech part sent it off to some higher assessment team to investigate when it's the polices job. Then after 8 weeks of arguing somebody finally tells me they're trying to get information from a third party and when I ask who is this third party they say sorry sir we cannot say. Then after another week they tell me the third party is my network EE. and they're trying to confirm the phone is mine when I already sent… Read Full Review

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★☆☆☆☆

“im rating 1 star because i cant less ! lost my phone...”

Written on: 26/04/2015 by 106Sheridan (1 review written)

im rating 1 star because i cant less ! lost my phone and been asked proof of usage and stupid information, the claim took 3 months to get accepted. total waste of money!!… Read Full Review

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★☆☆☆☆

“Avoid, Avoid, Avoid....”

Written on: 16/04/2015 by goHampton200 (1 review written)

Completely and utterly frustrated with the service from Barclays Tech Pack insurance via Lifestyle Services Group Ltd. Phone damaged in water on 02/04/15 - reported 07/04/15 - form received, completed and returned special delivery 08/04/15 - received at Barclays 09/04/15 and claim approved same day. I contacted again 13/04/15 was told repair form had been issued via royal mail (why????) not received so requested an email copy. Received 13/04/15 - completed and returned with phone special… Read Full Review

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★☆☆☆☆

“Unexceptable Service....”

Written on: 18/03/2015 by vyRuiz422 (1 review written)

Damaged I phone6 on 03/03/15 got claims form 04/03/15 filled in & returned same day then waited for letter to come telling me what would happen and where to send phone for repair? -waited till 10/03/15 for details of where to send phone to- sent Phone along with the Cable & Plug as requested on 11/03/15 Special £7.15 then waited & waited........... Finally got a replacement phone delivered today 16/03/15 but no Cable & Plug??? I was not once offered a replacement phone during the repair… Read Full Review

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★★★★★

“good value ”

Written on: 06/03/2015 by Garrisonzo492 (1 review written)

Good value for money cheapest insurance ive found yet, quick efficient repair kept me updated through out, very simple and easy process new what I neefed to do ie send off. Phone as good as new!… Read Full Review

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★★★★★

“Efficient!”

Written on: 26/02/2015 by McGrathef472 (1 review written)

Lose my iphone6 on the 15th, sent out my claim form on Friday 20th. Got told it's approved on Monday 23rd and receive the new phone on the 24th! Very nice experience without hassle to call them or tracing up… Read Full Review

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★★★★★

“Was expecting the worst...”

Written on: 18/11/2014 by Boy's NameRegan495 (1 review written)

and was actually pleasantly surprised, very good communication, and received the phone back within a few days. They also added on a screen cover which I wasn't expecting. Great service, when for some reason I expected a nightmare based on reading reviews a couple of years ago… Read Full Review

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★☆☆☆☆

“Terrible cover - phone replaced after more than 7 days”

Written on: 10/11/2014 by Caroant (1 review written)

I am really unhappy with this service and will be cancelling my policy as soon as I eventually receive a replacement phone. The time it takes to actually receive your phone is ridiculous - it will be about 10 days, and in the meantime, you are expected to wait without a phone, as you have to send it off for assesment. Who can do without their phone for days on end?? It's clear to me, Barclays are doing this to put people off claimimg, as the inconvenience factor is so great that people will go… Read Full Review

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★☆☆☆☆

“what should i do its more then terrible”

Written on: 07/10/2014 by rmRasmussen1972 (1 review written)

i have iphone 5s lost it in pub, i fulfill all the requirements. it was my first claim. i send prof of purchase, police report, locked my phone from network, its 15th day waiting for my phone. whenever i ask them they are having issue of prof of usage, mad, how the company locked my phone if its not belongs to me.sh_ _. if they send me now i ll straight away return it. i gonna cancelle my insurance now. better to go any cellular company`s insurance… Read Full Review

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★☆☆☆☆

“Awful!!”

Written on: 06/10/2014 by jim7_maitland (1 review written)

I made a claim for a cracked screen on a Galaxy S3 which I thought would be a fairly simple thing to repair! They sent me an email saying: "Once your phone has been received at the repair centre, it will be repaired and despatched back to you within three working days by courier and will need to be signed for" Having made a claim on a different insurance for the same thing on a previous phone this is what I was expecting as it was the same sort of time frame. However after making three… Read Full Review

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★☆☆☆☆

“Really Poor Treatment”

Written on: 20/09/2014 by Andrews310 (1 review written)

My Samsung Galaxy S4 recently suffered liquid damage and I sent the phone off to be accessed. I received an email stating that the phone was to be repaired. When the handset was returned the only part of my original phone left was the plastic back cover (I had a Black Edition with a Faux leather back). The rest of the was clearly made up of bits of recycled parts and nothing like my original phone. I rang up twice - the first time told by someone in technical support to stop making a fuss. The… Read Full Review

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★★★★☆

“Lost iPhone 5”

Written on: 18/08/2014 by 246Schaefer (1 review written)

I lost my iPhone at around 4pm on a Monday and by Friday the same week a Apple refurbished iPhone 5 was delivered. The new phone was in perfect condition and came in an official box with all the accessories. The serial IMEI numbers on the box matched the phone and when I registered it with Apple it had 11 months Applecare warranty still left on the phone. The only small issue I have is having to call a non-geographical phone number and navigate a tedious automated menu system before speaking to… Read Full Review

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