Citymain Insurance Reviews - www.citymain.com

★★☆☆☆
2.2 / 5
188
31% of users recommend this
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  • Value For Money

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Latest Reviews

★★★★★

“100% excellent customer service”

Written on: 26/04/2016 by carrd08 (1 review written)

I can not recommend citymain enough, quick reliable prompt service, sent my phone off on Friday with a cracked screen back by Tuesday morning screen is amazing phone looks brand new. rang to ask what to do the girl on the phone couldn't have been more helpful she explain everything to me £50 excess well worth it will stay with citymain in the future… Read Full Review

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★★★★★

“Extremely fast and reliable - would recommend ”

Written on: 20/04/2016 by 232Gibbs (1 review written)

Second time I have had to make a claim within 7 months, and both times I was sent a replacement phone within days (even when on the second occasion my phone was stolen their was no quibbling about just replacing it). Would like a bit more human interaction in their emails (seem to be automated, did not answer my queries) but otherwise all-round as good as I could hope for for a great price… Read Full Review

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★★★★★

“Excellent all round service. Phone was replaced within...”

Written on: 17/04/2016 by spattison (1 review written)

Excellent all round service. Phone was replaced within a week of claim being made.Staff were helpful and friendly when i rang and all documentation was sent online which made everything dealt with quickly… Read Full Review

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★★★★★

“brilliant!”

Written on: 17/04/2016 by 422Stokes (1 review written)

Brilliant fast service. Could do everything on email which saved me holding on the phone for ages. New phone will be with me within the week. Friendly staff. Helped me change delivery address so could pick up phone close to my work… Read Full Review

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★☆☆☆☆

“Terrible do not touch ”

Written on: 08/04/2016 by Moanthehoops (1 review written)

Well stupidly put my phone in washing machine ...oh boy that was only the start made a claim on line took 2 days to get back, all it has been is email after email they had proof of purchase when I insured but asked for it again ! Asked for a picture of "the box" then I was told this wasn't relevant bottom line was basically they have taken my money £5.99 every month for well over a year now and are not going to replace/pay out to me ......don't touch with a bargepole more questions and red… Read Full Review

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★★★★★

“Fantastic service”

Written on: 21/03/2016 by ianstuart123 (1 review written)

What can I say but fantastic after breaking my phone citymain dealt with my claim promptly and efficiently even when I sent my phone to the wrong place to get it fixed, they dealt with this with no problems and even tho in the end my phone wasn't fixable they sent me a brand new 2016 model of the phone I had. All I can say is im very pleased indeed… Read Full Review

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★★★★★

“Outstanding service throughout my claim”

Written on: 19/03/2016 by lwMeyer377 (1 review written)

The service I received was second to none throughout my claim. The steps were easy to follow and the communication was excellent. My tablet was unfortunately beyond repair, and I am in possession of a brand new updated version of my original one. I would highly recommend this insurer to anyone and will of course be continuing my insurance… Read Full Review

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★☆☆☆☆

“Upto 10 days to look at phone .and I have to pay to...”

Written on: 11/03/2016

Worst insurance claim to date. Have to fill in form online, have to then wait 2 days for them to review the form and accept claim. Then wait for an email to pay £75 excess, to then wait on another email to say you've paid. Then email to post the phone back at my own expense to London!!! What's the excess for !, then wait upto 7 days to see if can be repaired No matter what you are claiming for! Ridiculous I've used other insurance companies where you can make claim over phone, pay excess and… Read Full Review

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★★★★☆

“only phoneless for 4 days”

Written on: 11/03/2016 by Weaver399 (1 review written)

delighted with the service form citymain, very quick and prompt would certainly recommend, only took a few hours from them receiving my phone for them to get back and say my phone was beyond economical repair this was on the Wednesday and got a new phone the following monday… Read Full Review

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★★★★★

“surprisingly quick veryhappy”

Written on: 29/02/2016 by leepascoe83 (1 review written)

Never had to claim before until now and was surprised at how quick my case was dealt with and new phone supplied after losing it. Really quick great service and will recommend to family and friends. Great work and thank you… Read Full Review

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★★★★☆

“Efficient service overall”

Written on: 21/02/2016

Recently had to make a claim through city main, the whole process was very simple and it was resolved quickly. They were very prompt in communications on the issue and went through the stages of the claim with me which made it very simple for me. I would recommend them to friends looking for mobile insurance… Read Full Review

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★☆☆☆☆

“PLEASE STAY CLEAR”

Written on: 08/02/2016 by sambowden (1 review written)

I have never experienced such abysmal customer service, if that is what u can call it. Firstly after making my claim just before christmas they emailed me asking for certain details which i then sent back. But since then i have heard nothing and they won't reply to any of my emails at all. Its DISGUSTING tbh. Quick enough to take the direct debit each month but when it come to it they seem to run a mile. Never will i recommend this company to anyone. Save yourself the hassle and get… Read Full Review

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★★★★★

“FANTASTIC SERVICE”

Written on: 05/02/2016 by GemmaRees (1 review written)

I just wanted to say thank you so much for the quick, professional repair of my Samsung galaxy s5. I'm amazed how quickly my phone was repaired and returned and cannot fault the online booking and customer service departments. The phone feels like new!   I have had really bad experience in the past with phone insurance companies but I will be sure to recommend citymain to family and friends. … Read Full Review

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★☆☆☆☆

“Worst insurance company ever.!!!”

Written on: 01/02/2016 by XxchezzaxX (1 review written)

So I purchased my iPhone and had it insured with this joke of a insurance company, anyway my phone got water damaged, I sent it off to them, for them to send me out a refurbed replacement, which arrived dinted, scratched and the glass screen not attached to the metal edging around the phone, so I got straight on the phone to them for them to basically call me a liar because she has 'pictures' of the refurbed phone in front of her.!!! After further discussion she then says i can send it back to… Read Full Review

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★★★★★

“Best customer service aget ever!”

Written on: 23/01/2016 by Yates300 (1 review written)

Hi called up as my direct debit hadn't worked and received an email advising this. I called up and spoke to a lady called katsina who instantly put me at ease, didn't make me feel stupid like almost every other agent known to man, had a bit of a giggle with me and rectified my problem in the space of 5 minutes. Obviously, as most people, having to call up customer services it can be the absolute bane of our lives but not with this particular agent. She is an absolute credit to her company… Read Full Review

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★☆☆☆☆

“Awful company”

Written on: 19/01/2016 by wendyh30 (1 review written)

Never use this company they send you out damaged phones and when they a problem they blame you and say you must of dropped it. The service is awful when emailing they don't get back to you. they sent me out a phone that had a dent in it and the power button was all scratched off and one day of use they said I did it in. Think they should be report for misconduct… Read Full Review

Xxchezzaxx's Response to wendyh30's Review

Written on: 01/02/2016

Had the same problem with this joke of a company myself today,

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★★★★★

“excellent service faultless from start to finish ”

Written on: 14/01/2016 by 99Perez (1 review written)

Excellent service and very quick. I put in the claim for my damaged mobile phone and in less than a week was issued with a replacement handset ( same specification and colour) . good communication at every step of the process. couldn't fault this company particularly as i was in the first month of the contract… Read Full Review

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★☆☆☆☆

“faulty refurbished handsets”

Written on: 20/12/2015 by Logan437 (1 review written)

Bought cover for my HTC one M8 online with Insurance to Go/ Citymain. Made a successful claim 5 months ago after losing it... so far ive been sent two refurbished replacement handset and both constantly crashed and reset multiple times making them unusable so needed to be returned. Now they say they cant source a replacement M8 and offered an M8s! Two faulty refurbished handsets and now a cheaper lower spec refurb and im still without a phone 5 months on !! Avoid, cover is simply not worth the… Read Full Review

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★☆☆☆☆

“Avoid, avoid, avoid!”

Written on: 19/12/2015 by 28jubilee (1 review written)

City Main has to be the absolute worst company I have ever had the displeasure of dealing with. I purchased travel insurance and then needed to make a claim for a broken laptop, but unfortunately the insurance company uses City Main to deal with the repairs. The first annoyance was having to pay £50 upfront before they'd look at the laptop. This was not clearly stated in the insurance documents. I then sent the laptop to this company for repair and was told it would be fixed within 10 days… Read Full Review

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★★★★★

“Really good quick and good quality!!”

Written on: 10/12/2015

City main firstly take your excess payment in which case mine was £50, 2 days later once they had actually received the funds in their account they sent me a detailed email with instructions on what to do next either send it in the post, call in at their repair centre (London) or have it fixed by Apple and they would reimburse me with the funds up to a certain amount. I wasn't visiting London anytime soon so I chose to send mine in the post. I was a little scared of sending my mobile in the… Read Full Review

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