Citymain Insurance Reviews - www.citymain.com

★★☆☆☆
2.2 / 5
219
31% of users recommend this
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  • Value For Money

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Latest Reviews

★☆☆☆☆

“Unable to fix my phone”

Written on: 15/04/2017 by Jayyyyyy (1 review written)

Stay away from this company. They use underhanded ways to get customers. They 'fixed' my phone by using different coloured parts and then said it passed quality checks. The list goes on from taking data to not fixing the initial problem I sent the phone in with through to using incorrect sized parts. Stay away… Read Full Review

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★☆☆☆☆

“Worst company”

Written on: 13/03/2017 by Lediomi (1 review written)

Had big problem, racist company called me an illegal immigrant Lost phone on the post and they made me responsible even I where abroad and send them the tickets as a proof. Had to make complaint at financial obdusman so i could get replacement phone Very dissapointed… Read Full Review

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★☆☆☆☆

“Some staff are appalling...”

Written on: 07/03/2017 by JudahAndrews379 (1 review written)

So to cut a long story short - I think they only have 2 people working in their claim department - as I have spoken to the same unhelpful man on several occasions! He was/is the worst representative of a company I have ever had the misfortune to come across. Oh and if you dare to put a claim in - please be aware that you have to have more proof of purchase than a receipt provided by the company - although it has a merchant number on it could be from anyone..'you could have just found this on… Read Full Review

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★☆☆☆☆

“absolutely waste of my time”

Written on: 03/03/2017 by MadilynnGillespie (1 review written)

they have no mercy for customers everything is good but when you come to the claim is everything's terrible stay away from this company … Read Full Review

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★☆☆☆☆

“8 weeks without resolution”

Written on: 02/03/2017 by Beasley354 (1 review written)

Theft claim refused because members-only gym considered 'space that the public has common access to'. Then appeal process takes 8 weeks with no way to contact them directly to discuss or update me. Because they only replace the handset, not give monetary pay-out, I can't buy a replacement phone for another 8 weeks unless I risk wasting money on a new phone, getting the replacement later and then having an expensive redundant phone... Terrible service. Business model does require them to reject… Read Full Review

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★☆☆☆☆

“I'd be embarrassed to be affiliated with these practices”

Written on: 23/02/2017 by saCompton246 (1 review written)

No company who's operating model is to devalue a customers possession is going to survive long. If I worked for CityMain I'd start putting my CV about… Read Full Review

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★★★★★

“Excellent service from start to finish! ”

Written on: 12/01/2017 by 187Houston (1 review written)

Quick and easy process from start to finish! Dropped and smashed mg screen.. the Claim was done, accepted and processed in 1 day and phone was sent on the Monday city main received the phone on the Tuesday morning and the phone was returned to me fixed by Thursday morning. Absolutely ecstatic with the quick and easy service I was shown cause after reading the reviews I was a bit scared it was going to take weeks or cause problems but didn't have any off it had a nice smooth process from start… Read Full Review

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★★★★★

“Quick and easy screen replacement! ”

Written on: 31/12/2016 by 417Pruitt (1 review written)

After dropping and smashing my phone screen I was really worried about the process of getting it fixed with my insurance (as you can see, the reviews are not the best). However, I was really pleasantly surprised! The whole process was quick and very straightforward. The best part about it was that I didn't have to send my phone off anywhere as I was able to take it to Apple to be fixed and City Main reimbursed me for it within 3 working days (despite the busy Christmas period). I honestly… Read Full Review

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★☆☆☆☆

“Worst Mobile Insurance”

Written on: 16/12/2016 by 44Schwartz (1 review written)

Was deceived into taking this insurance by Smartphone company was told that it would cover my handset which was brand new wen i received it and now that it has been stolen i have to settle for a refurbished handset by this Citymain Insurance, how can you replace someone's handset with a refurbished handset i feel depressed cause not only did my phone got stolen but am being ripped off by this insurance company and got someone else's old phone. That is just wrong especially wen the policy wasnt… Read Full Review

Rahul21's Comment

Written on: 08/01/2017

I have lost my phone in bus and now they are not giving my new phone they are saying it should be stolen not lost they are making silly excuse what can I do please someone help me this is dodgy company they just taking money from people I have paid two nearly years £10 each month I am very disappointed please someone help me

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★☆☆☆☆

“Three weeks later ”

Written on: 16/11/2016 by PorterYates (1 review written)

I dropped my phone and cracked the screen sent it off to the insurance only to be told couldn't be fixed and I would receive another one in 5-7 working days. 3 weeks later and after numerous phone calls I am being told that they are still waiting for refurbished ones coming in and can't give me a date. What aload of rubbish why pay insurance if they can't get you the goods. I said it could be another month then which there reply was it shouldn't be. Don't touch them go elsewhere… Read Full Review

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★☆☆☆☆

“Poor Service.Poor communication.Bad insurance company.”

Written on: 06/11/2016 by DarrenKennedy179 (1 review written)

Paid for the most expensive phone insurance, hoped I wouldn't ever have to use it, but it happened and my mobile was stolen.Within a couple of hours my provider was made aware, same day reported to police.Textbook stuff. After taking an age to finally accept the claim,( they wanted a crime report, which I told them to get for themselves, as the police wanted a high fee for providing one.They subsequently dropped this requirement.) Was told the replacement was on its way, and would be with me in… Read Full Review

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★☆☆☆☆

“Not even a 1 star”

Written on: 26/10/2016 by Heidimkrichards (1 review written)

Stay away from this company. Never received such terrible customer service In my life. Spoke to several different employees from this company, they all told me completely different things. Rude over the phone, don't respond to emails. I've had an absolute head ache with this company, they dont seem to have a clue what they are doing. They didn't even fix my phone properly the first time. If you are with this company don't trust a word they say!! AVOID!!!!!!… Read Full Review

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★☆☆☆☆

“Completely unsatisfactory service”

Written on: 20/10/2016 by Silva19 (1 review written)

Extremely lengthy process. Once phone was sent to repair centre the communication on behalf of city main was terrible. After several days I was contacted to say they could not source the parts in the correct colour and I had to call to see if I would accept the phone in a different colour instead. I was told unless I did this I would have to wait even longer to get my phone back which wasn't possible as I needed the phone back in time to take away on a work trip. I was assured it would be back… Read Full Review

Christinecarter's Comment

Written on: 26/10/2016

hi im currently waiting for mine . where did you go to for your insurance after city main as i also think its lengthy process.

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★☆☆☆☆

“Appalling company, appalling customer service”

Written on: 06/10/2016 by MicA-Q (1 review written)

Insurance arranged via a third party. Phone was water damaged - high excess demanded before they would process my claim. I was then told to go to the AppleSupport Setvice and submit my receipt for a refund. Currently refusing to process refund as they are requesting a report they never requested, Di not respond to emails. Worst company I have ever had dealings with… Read Full Review

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★☆☆☆☆

“Digusting Service”

Written on: 06/10/2016 by 277Terry (1 review written)

Terrible company, very expensive cover, rubbish customer service, amateurs… Read Full Review

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★☆☆☆☆

“STAY AWAY FROM THIS COMPANY!!!”

Written on: 29/09/2016 by Yonko (1 review written)

First they sent me the wrong tablet, then I had to go back tablet for which I paid 8.40 pounds, which they didn't made recovery as promised. After two months since I made the claim, they said that will send me the correct tablet, on the day when I must received the tablet I got a message in which was written that before five minutes ago I was received my product. Immediately I called on the company that had to deliver my tablet and I said that I have not received anything also informed and… Read Full Review

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★☆☆☆☆

“avoid avoid avoid”

Written on: 21/09/2016 by Sheridan472 (1 review written)

Lost my phone, thought its a good idea i had insurance, done everything asked in the 1st day, 5 weeks on, ive been sent the wrong phone, asked to pay to send it back, a week later still no phone… Read Full Review

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★☆☆☆☆

“Worst of worst ”

Written on: 21/09/2016 by Allie46 (1 review written)

Did pay the access and been told they will sent me new one and here I am waiting still 3 weeks so far… Read Full Review

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★☆☆☆☆

“The absolute worst company. Completely shocked”

Written on: 30/08/2016 by atBradley384 (1 review written)

I cannot believe that after being a customer for over 3 years, Citymain failed to inform me that my direct debit agreement was cancelled for some reason - they told me I cancelled it with my bank which is a complete lie and I have no correspondence with my bank which shows this and its such a small amount per month I had no idea this payment had stopped going out. City main sent no emails, no letters explaining that payment had failed and my policy with them was no longer. I then called up to… Read Full Review

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★★★★★

“Good stuff”

Written on: 21/08/2016

Cracked screen on my phone due to dropping it on to the pavement. Couple of emails, gave them all the information they asked for and paid the excess. All in all if it wasnt for the weekends i would of had my phone sent off, repaired and back in 5 days. Looks as good as new… Read Full Review

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