Citymain Insurance Reviews - www.citymain.com

★★☆☆☆
2.2 / 5
210
31% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Three weeks later ”

Written on: 16/11/2016 by PorterYates (1 review written)

I dropped my phone and cracked the screen sent it off to the insurance only to be told couldn't be fixed and I would receive another one in 5-7 working days. 3 weeks later and after numerous phone calls I am being told that they are still waiting for refurbished ones coming in and can't give me a date. What aload of rubbish why pay insurance if they can't get you the goods. I said it could be another month then which there reply was it shouldn't be. Don't touch them go elsewhere… Read Full Review

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★☆☆☆☆

“Poor Service.Poor communication.Bad insurance company.”

Written on: 06/11/2016 by DarrenKennedy179 (1 review written)

Paid for the most expensive phone insurance, hoped I wouldn't ever have to use it, but it happened and my mobile was stolen.Within a couple of hours my provider was made aware, same day reported to police.Textbook stuff. After taking an age to finally accept the claim,( they wanted a crime report, which I told them to get for themselves, as the police wanted a high fee for providing one.They subsequently dropped this requirement.) Was told the replacement was on its way, and would be with me in… Read Full Review

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★☆☆☆☆

“Not even a 1 star”

Written on: 26/10/2016 by Heidimkrichards (1 review written)

Stay away from this company. Never received such terrible customer service In my life. Spoke to several different employees from this company, they all told me completely different things. Rude over the phone, don't respond to emails. I've had an absolute head ache with this company, they dont seem to have a clue what they are doing. They didn't even fix my phone properly the first time. If you are with this company don't trust a word they say!! AVOID!!!!!!… Read Full Review

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★☆☆☆☆

“Completely unsatisfactory service”

Written on: 20/10/2016 by Silva19 (1 review written)

Extremely lengthy process. Once phone was sent to repair centre the communication on behalf of city main was terrible. After several days I was contacted to say they could not source the parts in the correct colour and I had to call to see if I would accept the phone in a different colour instead. I was told unless I did this I would have to wait even longer to get my phone back which wasn't possible as I needed the phone back in time to take away on a work trip. I was assured it would be back… Read Full Review

Christinecarter's Comment

Written on: 26/10/2016

hi im currently waiting for mine . where did you go to for your insurance after city main as i also think its lengthy process.

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★☆☆☆☆

“Appalling company, appalling customer service”

Written on: 06/10/2016 by MicA-Q (1 review written)

Insurance arranged via a third party. Phone was water damaged - high excess demanded before they would process my claim. I was then told to go to the AppleSupport Setvice and submit my receipt for a refund. Currently refusing to process refund as they are requesting a report they never requested, Di not respond to emails. Worst company I have ever had dealings with… Read Full Review

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★☆☆☆☆

“Digusting Service”

Written on: 06/10/2016 by 277Terry (1 review written)

Terrible company, very expensive cover, rubbish customer service, amateurs… Read Full Review

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★☆☆☆☆

“STAY AWAY FROM THIS COMPANY!!!”

Written on: 29/09/2016 by Yonko (1 review written)

First they sent me the wrong tablet, then I had to go back tablet for which I paid 8.40 pounds, which they didn't made recovery as promised. After two months since I made the claim, they said that will send me the correct tablet, on the day when I must received the tablet I got a message in which was written that before five minutes ago I was received my product. Immediately I called on the company that had to deliver my tablet and I said that I have not received anything also informed and… Read Full Review

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★☆☆☆☆

“avoid avoid avoid”

Written on: 21/09/2016 by Sheridan472 (1 review written)

Lost my phone, thought its a good idea i had insurance, done everything asked in the 1st day, 5 weeks on, ive been sent the wrong phone, asked to pay to send it back, a week later still no phone… Read Full Review

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★☆☆☆☆

“Worst of worst ”

Written on: 21/09/2016 by Allie46 (1 review written)

Did pay the access and been told they will sent me new one and here I am waiting still 3 weeks so far… Read Full Review

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★☆☆☆☆

“The absolute worst company. Completely shocked”

Written on: 30/08/2016 by atBradley384 (1 review written)

I cannot believe that after being a customer for over 3 years, Citymain failed to inform me that my direct debit agreement was cancelled for some reason - they told me I cancelled it with my bank which is a complete lie and I have no correspondence with my bank which shows this and its such a small amount per month I had no idea this payment had stopped going out. City main sent no emails, no letters explaining that payment had failed and my policy with them was no longer. I then called up to… Read Full Review

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★★★★★

“Good stuff”

Written on: 21/08/2016

Cracked screen on my phone due to dropping it on to the pavement. Couple of emails, gave them all the information they asked for and paid the excess. All in all if it wasnt for the weekends i would of had my phone sent off, repaired and back in 5 days. Looks as good as new… Read Full Review

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★★★★★

“Smashed IPhone Six Plus”

Written on: 14/07/2016 by Barcaospre (1 review written)

I accidentally smashed my IPhone Six Plus Screen. I contacted City Claims who were brilliant. Paid my £50 excess and was given three options: 1) Send damaged phone to Citymain 2) Take to an Apple Store; pay for claim and then send invoice to Citymain for reimbursement 3) Take to one of their stores in London. Decided on option 3. Walked in; presented my paperwork and phone repaired whilst I waited. No problems whatsoever. First class service and all for £10 per month. … Read Full Review

Matthannigan's Response to Barcaospre's Review

Written on: 11/11/2016

How long did they take to reimburse the money into your account? I'm thinking of taking option 3 also.

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★☆☆☆☆

“Awful, shouldn't have left my old insurance provider!”

Written on: 14/07/2016 by kzCrockett1945 (1 review written)

I was offered this insurance through perkbox supplied by my work. What a bunch of Cotton!. I cancelled my old phone insurance which guaranteed a 24hour replacement to this ramble. I contacted them when i lost my phone to give them all the info they needed. they asked for a crime reference number which i supplied. 3 days laters still heard nothing so called up. They apologized and said they had send a phantom email which they would resend requesting proof of purchase. A day later i sent this… Read Full Review

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★☆☆☆☆

“do not do what they saytotal let down”

Written on: 08/07/2016

I wish I had never heard of citymain,I accidentally dropped my phone down the toilet sent my s6 phone off for repair 3 weeks ago I still have not had it back, they said it could not be repaired so was sending me a new one they said it would be 3 to 5 days I have complained to no avail said it would be here this week no sign of it avoid this company waste of money paying insurance … Read Full Review

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★★★★★

“Citymain insurance on mobile phone”

Written on: 25/06/2016 by Anabella282 (1 review written)

I would like to say that I have had to claim twice in the past year for damage to my phone and each time City Main has given excellent service. No quibble on first claim and replaced with a new phone and on second claim replaced the front panel and now the phone looks like new. I don`t normally give a review but having seen some bad things written about them I thought they deserved a good review… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS!”

Written on: 22/06/2016 by Oscully (1 review written)

What an appalling insurance company. I only wish I had seen these reviews before I took out the insurance as so many people have suffered the same poor customer service as I have .. I have sent countless emails to this bogus company because they wanted proof of purchase then 3 days later I'm told to produce the IM number which isn't on the proof of purchase so I get that from my service provider then after a week they wanted proof of purchase with the date which was included then a week… Read Full Review

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★★★★★

“Excellent friendly service ”

Written on: 21/06/2016 by Wolofski (1 review written)

Excellent service from start to finish. Posted phone on Saturday back with me on Wednesday. Phone is like new. Though the phone was going to be away for a few weeks. Super fast service. Would recommend to anyone. Many Thanks… Read Full Review

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★★★★★

“Excellent in every way.”

Written on: 14/06/2016 by Trapeze109 (1 review written)

So impressed with Citymain Insurance! I was horrified when my Daughter lost her iPhone and dreaded the prospect of dealing with an insurance claim. However, I needn't have worried. The process was simple and my claim was settled promptly and efficiently. I received regular updates via email and when I telephoned, staff were helpful and friendly. Excellent service! Thank you Citymain Insurance. … Read Full Review

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★★★★★

“Quick and efficient service ”

Written on: 07/06/2016 by Duncanc1 (1 review written)

Very helpful advisor dealt with matter straightaway… Read Full Review

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★★★★★

“Fantastic quick service,phone is as good as new”

Written on: 25/05/2016 by 171Law (1 review written)

Fantastic customer service when my phone went in for repair. My phone was returned really quickly and back to working order… Read Full Review

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