Citymain Insurance Reviews - www.citymain.com

★★☆☆☆
1.8 / 5
23% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“USELESS!!!”

Written on: 26/07/2014 by trMcIntyre112 (1 review written)

I dropped my phone nearly 2 months ago and smashed the screen I am unable to unlock it. I contacted them and they sent me forms to fill so I did and sent them back they said they would be in touch in 3-5 days... 1 whole month later and still no contact so I rang them and they told me that I needed to provide ID so i did just that by email then they 'took out' payment... they said that they would send a email back with details on where to send the phone and what to do with it... a week later no… Read Full Review

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★☆☆☆☆

“I do NOT recommend SPB (Formely Citymain)”

Written on: 24/07/2014

Sent in my HTC One SILVER for repair. Received my phone back HTC One BLUE.(Bright blue) Phoned them to ask why this was. They stated my phone was beyond repair, and only blue was available (Don't think so some how) But please note all policies are not colour specific. Shame it wasn't pink to match my new tie. Bag of SHEITE… Read Full Review

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★☆☆☆☆

“Disgusted”

Written on: 21/07/2014 by Scouse15 (2 reviews written)

I took out FULL iphone cover with them via Insurance 2 go(liability covering over £700) then Lost my virtually brand new Iphone 5c which was on contract so went ahead and made a claim and paid the £75 excess it says on the F&Q section that if your phone is on contract they will cover the full replacement cost of the value of the phone but they have simply sent me a refurbished one(otherwise known as second hand)stuck to a piece of cardboard not even in a box or anything ! When I rang up they… Read Full Review

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★☆☆☆☆

“Worst ever. No one should be dealing with them!!”

Written on: 20/07/2014 by Pedrot480 (1 review written)

They promise you everything but they are only words. They cannot deleliver what they say. A utter waste of time and effort in trying to get them to do something ON TIME. There ahouls be other companies thgat offer and do what they say and help the clients!!… Read Full Review

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★☆☆☆☆

“Would not accept my claim”

Written on: 17/07/2014 by jenhen07 (1 review written)

Just after buying my brand new I phone 5s I choose this company to insure my device. On new year less than a month from buying my phone, it was stolen by a taxi driver. City main denied my claim quoting 'you gave your bag to third party' despite the fact I explained that I was locked in the taxi and threatened until I handed over my bag. This traumatic experience as not enough. My argument was that I was alone in a taxi, vulnerable and if you are threatened and feel that violated that giving… Read Full Review

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★☆☆☆☆

“There are many ins. companies out there. DO NOT USE...”

Written on: 14/07/2014 by welshdr (1 review written)

I have had ins with them for months for Both my children's I phones.my youngest, 14, dropped hers smashing the screen. They declined the claim because she was under 18. I stated when I bought it that it was for my daughter and tho it is probably in the small print somewhere, I wasn't made aware of it. Been paying 14 quid a month for 18 months only to find I can't claim when I need to. If you have this firms ins. already and need to claim. Don't tell them your under 18 year old dropped or… Read Full Review

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★☆☆☆☆

“ABSOLUTE ROBBING B*****DS!! DO NOT USE THIS COMPANY!!!! ”

Written on: 14/07/2014

i have just been informed that city view cancelled my insurance in march due to a missed payment that was paid anyway when i had the money!! i was not made aware of this until i needed to make a claim for a broken iphone, no email, letter or phone call to say they were cancelling, i have been paying insurance on 2 phones since dec 2012 so now i am over £170 out of pocket, money i could have spent on my daughter! and with a useless smashed iphone 5, i have NEVER been so annoyed at the complete… Read Full Review

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★★★★★

“Brilliant ”

Written on: 03/07/2014 by Ericksonob117 (1 review written)

Can't fault them. Smashed the screen on my iphone so requested a claim. Claim accepted within 3 days and was given the option to either send phone away to a London address or take it to my local apple store for repair through the Genius Bar. Although I had to pay the initial charge of £119 to apple, plus the £50 excess charge, I received the £119 back into my account the following week after submitting my receipts. Would Definately recommend to anyone with an iphone. Genius Bar fixed my… Read Full Review

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★☆☆☆☆

“RUBBISH”

Written on: 02/07/2014 by chune (1 review written)

I took insurance out the day before my phone broke . I had gone to work and left my phone at home , when I returned I looked at my phone and put it in my back pocket of my pants later went to the loo and my phone dropped down it . it has took them 3 weeks to reply to say my claim has been declined. they not very good at communicating I asked for email and they was leaving messages on my landline. They waited a week until they asked for more information. now I have to pay the money and my phone… Read Full Review

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★★★★☆

“Q”

Written on: 22/06/2014 by SFJnet (1 review written)

I got this insurance for our tablet because it was fairly cheap for the cover they said was offered and there are so many bad stories about mobile/gadget insurance that I wasnt going to pay a fortune. Anyway after about 6 months we had an accident with our tablet and cracked the screen. I called Switched On and the fellow was quite pleasant and efficient. He told me how to claim so we did it online and sent in the required proof of purchase etc. In just a couple of days they were back in… Read Full Review

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★★★★★

“My experience has been faultless.”

Written on: 16/06/2014 by Rhili (3 reviews written)

6 weeks ago my mobile phone broke and I initiated a claim with City Main. The process was very straight forward and my phone was fixed in reasonable time. The day my phone arrived back, I broke it again - I couldn't believe it!! I wasn't going to contacts the company again because I didn't think they would let me submit another claim. But, I did contact them and without any fuss they asked me to submit another claim. The claim was approved and the process began. It took exactly two weeks to… Read Full Review

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★★★★★

“My experience has been faultless.”

Written on: 16/06/2014 by Rhili (3 reviews written)

6 weeks ago my mobile phone broke and I initiated a claim with City Main. The process was very straight forward and my phone was fixed in reasonable time. The day my phone arrived back, I broke it again - I couldn't believe it!! I wasn't going to contacts the company again because I didn't think they would let me submit another claim. But, I did contact them and without any fuss they asked me to submit another claim. The claim was approved and the process began. It took exactly two weeks to… Read Full Review

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★★★★☆

“A bit slow but effective, Great phone customer service!”

Written on: 21/05/2014 by Lane484 (1 review written)

Our house was burgled and our computers were stolen. Luckily we had insurance (through switched on insurance). We submitted a claim, which was accepted. I must say our case was very uncontroversial, since the thieves smacked a glass to enter our house. In any case they accepted our claim within their declared time (two working days). Our computers were ordered (after they debited our excess of course) and it took them a bit longer than the stated 5 working days, although this happened… Read Full Review

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★★☆☆☆

“Replacement phone had dodgy battery”

Written on: 18/05/2014 by JusticeChapman1 (1 review written)

To their credit they have agreed to refund it but not acceptable to supply a phone with a dodgy battery. Especially as I had to take them to Lloyds of London to even get them to honour the contract I had with the insurer. You get what you pay for. If they deny you your claim then fight them all the way. First go Lloyds of London and from there to the financial ombudsmen. This will pressure them to settle as it's a costly process (for them and lloyds; making the complaint is free)… Read Full Review

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★☆☆☆☆

“beyond a joke”

Written on: 16/05/2014 by 207Webster (1 review written)

Do not insure or use company's that insure with Citymain!! constant delaying tactics, conflicting information on the claim process, everything has to be sent by post, then you have to wait a week before the finally tell you that info is not adequate. When finally my phone was replaced after 2 months, it was not new and refurbished with scratches on< its in the small print!!!! … Read Full Review

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★★★★★

“Very good”

Written on: 12/05/2014 by BraylonRoss332 (1 review written)

Had an issue with microphone sent phone off received back sharply. On return batt had problem sent again received back in 3 days very impressed good company. First review ever written about Anything that's how good I thought they were… Read Full Review

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★★★★★

“Citymain Insurance - Excellent Service”

Written on: 29/04/2014 by Maryhadalamb (1 review written)

I was very worried after reading reviews about Citymain Insurance, however they have been excellent in sorting my claim and replacing my damaged iphone. I dropped nail varnish remover on the front of the phone and it ran inside via the earphone port and speaker at the top. I rang Citymain and was emailed a claim form and was told the excess to pay was £25, this was authorised 2 days later and I was emailed details of where to send my phone off to so it could be repaired. The SIM card was… Read Full Review

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★★☆☆☆

“Not good.”

Written on: 28/04/2014 by vcSilva140 (1 review written)

A litany of disasters with citymain has left me now without a phone for 6 weeks with no indication as to when that might be remedied... hence resorting to leaving a review. The staff are always polite when you can get through to them on the phone and do all appear to be doing their best but as an organisation they do not seem to have the systems to support even simple transactional processes which is concerning and extremely frustrating. Endless follow up calls, to-ing and fro-ing back and… Read Full Review

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★★★★★

“Excellent service”

Written on: 12/04/2014 by Boydjg99 (1 review written)

Was a bit worried after reading negative feedback but service could not be faulted. Posted phone on Monday 5pm. Returned repaired at 3pm Thursday… Read Full Review

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★☆☆☆☆

“GO SOMEWHERE ELSE!!!”

Written on: 09/04/2014 by Khloee309 (1 review written)

After 3 weeks of numerous phone calls I finally received my claim form,within 24hours I was told my claim was successful and they happily took £75 from my bank.I then received a email telling me where to ship my laptop upon trying to send it at my local post office they informed me the address doesn't exist????? Once again I had to make half a dozen calls to get the correct address.two weeks later I made another call to find out the progress of my claim to get told my claim has been rejected… Read Full Review

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