Citymain Insurance Reviews - www.citymain.com

★★☆☆☆
2.2 / 5
204
32% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“STAY AWAY FROM THIS COMPANY!!!”

Written on: 29/09/2016 by Yonko (1 review written)

First they sent me the wrong tablet, then I had to go back tablet for which I paid 8.40 pounds, which they didn't made recovery as promised. After two months since I made the claim, they said that will send me the correct tablet, on the day when I must received the tablet I got a message in which was written that before five minutes ago I was received my product. Immediately I called on the company that had to deliver my tablet and I said that I have not received anything also informed and… Read Full Review

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★☆☆☆☆

“avoid avoid avoid”

Written on: 21/09/2016 by Sheridan472 (1 review written)

Lost my phone, thought its a good idea i had insurance, done everything asked in the 1st day, 5 weeks on, ive been sent the wrong phone, asked to pay to send it back, a week later still no phone… Read Full Review

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★☆☆☆☆

“Worst of worst ”

Written on: 21/09/2016 by Allie46 (1 review written)

Did pay the access and been told they will sent me new one and here I am waiting still 3 weeks so far… Read Full Review

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★☆☆☆☆

“The absolute worst company. Completely shocked”

Written on: 30/08/2016 by atBradley384 (1 review written)

I cannot believe that after being a customer for over 3 years, Citymain failed to inform me that my direct debit agreement was cancelled for some reason - they told me I cancelled it with my bank which is a complete lie and I have no correspondence with my bank which shows this and its such a small amount per month I had no idea this payment had stopped going out. City main sent no emails, no letters explaining that payment had failed and my policy with them was no longer. I then called up to… Read Full Review

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★★★★★

“Good stuff”

Written on: 21/08/2016

Cracked screen on my phone due to dropping it on to the pavement. Couple of emails, gave them all the information they asked for and paid the excess. All in all if it wasnt for the weekends i would of had my phone sent off, repaired and back in 5 days. Looks as good as new… Read Full Review

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★★★★★

“Smashed IPhone Six Plus”

Written on: 14/07/2016 by Barcaospre (1 review written)

I accidentally smashed my IPhone Six Plus Screen. I contacted City Claims who were brilliant. Paid my £50 excess and was given three options: 1) Send damaged phone to Citymain 2) Take to an Apple Store; pay for claim and then send invoice to Citymain for reimbursement 3) Take to one of their stores in London. Decided on option 3. Walked in; presented my paperwork and phone repaired whilst I waited. No problems whatsoever. First class service and all for £10 per month. … Read Full Review

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★☆☆☆☆

“Awful, shouldn't have left my old insurance provider!”

Written on: 14/07/2016 by kzCrockett1945 (1 review written)

I was offered this insurance through perkbox supplied by my work. What a bunch of Cotton!. I cancelled my old phone insurance which guaranteed a 24hour replacement to this ramble. I contacted them when i lost my phone to give them all the info they needed. they asked for a crime reference number which i supplied. 3 days laters still heard nothing so called up. They apologized and said they had send a phantom email which they would resend requesting proof of purchase. A day later i sent this… Read Full Review

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★☆☆☆☆

“do not do what they saytotal let down”

Written on: 08/07/2016

I wish I had never heard of citymain,I accidentally dropped my phone down the toilet sent my s6 phone off for repair 3 weeks ago I still have not had it back, they said it could not be repaired so was sending me a new one they said it would be 3 to 5 days I have complained to no avail said it would be here this week no sign of it avoid this company waste of money paying insurance … Read Full Review

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★★★★★

“Citymain insurance on mobile phone”

Written on: 25/06/2016 by Anabella282 (1 review written)

I would like to say that I have had to claim twice in the past year for damage to my phone and each time City Main has given excellent service. No quibble on first claim and replaced with a new phone and on second claim replaced the front panel and now the phone looks like new. I don`t normally give a review but having seen some bad things written about them I thought they deserved a good review… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS!”

Written on: 22/06/2016 by Oscully (1 review written)

What an appalling insurance company. I only wish I had seen these reviews before I took out the insurance as so many people have suffered the same poor customer service as I have .. I have sent countless emails to this bogus company because they wanted proof of purchase then 3 days later I'm told to produce the IM number which isn't on the proof of purchase so I get that from my service provider then after a week they wanted proof of purchase with the date which was included then a week… Read Full Review

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★★★★★

“Excellent friendly service ”

Written on: 21/06/2016 by Wolofski (1 review written)

Excellent service from start to finish. Posted phone on Saturday back with me on Wednesday. Phone is like new. Though the phone was going to be away for a few weeks. Super fast service. Would recommend to anyone. Many Thanks… Read Full Review

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★★★★★

“Excellent in every way.”

Written on: 14/06/2016 by Trapeze109 (1 review written)

So impressed with Citymain Insurance! I was horrified when my Daughter lost her iPhone and dreaded the prospect of dealing with an insurance claim. However, I needn't have worried. The process was simple and my claim was settled promptly and efficiently. I received regular updates via email and when I telephoned, staff were helpful and friendly. Excellent service! Thank you Citymain Insurance. … Read Full Review

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★★★★★

“Quick and efficient service ”

Written on: 07/06/2016 by Duncanc1 (1 review written)

Very helpful advisor dealt with matter straightaway… Read Full Review

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★★★★★

“Fantastic quick service,phone is as good as new”

Written on: 25/05/2016 by 171Law (1 review written)

Fantastic customer service when my phone went in for repair. My phone was returned really quickly and back to working order… Read Full Review

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★★☆☆☆

“Awful!! ”

Written on: 11/05/2016 by Ell9606 (1 review written)

Claimed on my insurance online over 2 weeks ago, will defiantly be leaving this!!! What do I pay for?!?!? Would not recommend to any one!… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 08/05/2016 by Lillie207 (1 review written)

My Iphone wouldn't work due to water damage which was covered in my policy. I phoned customer service and was advised they do not deal with claims over the telephone and its all done online by submitting a form - which I did. Four weeks later and have still not heard anything from them. I have now paid to have my phone fixed myself and have cancelled the policy. Do not get insured by Citymain because if your experience is anything like mine you will pay for a service that if needed they do… Read Full Review

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★★★★★

“100% excellent customer service”

Written on: 26/04/2016 by carrd08 (1 review written)

I can not recommend citymain enough, quick reliable prompt service, sent my phone off on Friday with a cracked screen back by Tuesday morning screen is amazing phone looks brand new. rang to ask what to do the girl on the phone couldn't have been more helpful she explain everything to me £50 excess well worth it will stay with citymain in the future… Read Full Review

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★★★★★

“Extremely fast and reliable - would recommend ”

Written on: 20/04/2016 by 232Gibbs (1 review written)

Second time I have had to make a claim within 7 months, and both times I was sent a replacement phone within days (even when on the second occasion my phone was stolen their was no quibbling about just replacing it). Would like a bit more human interaction in their emails (seem to be automated, did not answer my queries) but otherwise all-round as good as I could hope for for a great price… Read Full Review

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★★★★★

“Excellent all round service. Phone was replaced within...”

Written on: 17/04/2016 by spattison (1 review written)

Excellent all round service. Phone was replaced within a week of claim being made.Staff were helpful and friendly when i rang and all documentation was sent online which made everything dealt with quickly… Read Full Review

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★★★★★

“brilliant!”

Written on: 17/04/2016 by 422Stokes (1 review written)

Brilliant fast service. Could do everything on email which saved me holding on the phone for ages. New phone will be with me within the week. Friendly staff. Helped me change delivery address so could pick up phone close to my work… Read Full Review

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