Citymain Insurance Reviews - www.citymain.com

★★☆☆☆
2.1 / 5
177
28% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“PLEASE STAY CLEAR”

Written on: 08/02/2016 by sambowden (1 review written)

I have never experienced such abysmal customer service, if that is what u can call it. Firstly after making my claim just before christmas they emailed me asking for certain details which i then sent back. But since then i have heard nothing and they won't reply to any of my emails at all. Its DISGUSTING tbh. Quick enough to take the direct debit each month but when it come to it they seem to run a mile. Never will i recommend this company to anyone. Save yourself the hassle and get… Read Full Review

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★★★★★

“FANTASTIC SERVICE”

Written on: 05/02/2016 by GemmaRees (1 review written)

I just wanted to say thank you so much for the quick, professional repair of my Samsung galaxy s5. I'm amazed how quickly my phone was repaired and returned and cannot fault the online booking and customer service departments. The phone feels like new!   I have had really bad experience in the past with phone insurance companies but I will be sure to recommend citymain to family and friends. … Read Full Review

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★☆☆☆☆

“Worst insurance company ever.!!!”

Written on: 01/02/2016 by XxchezzaxX (1 review written)

So I purchased my iPhone and had it insured with this joke of a insurance company, anyway my phone got water damaged, I sent it off to them, for them to send me out a refurbed replacement, which arrived dinted, scratched and the glass screen not attached to the metal edging around the phone, so I got straight on the phone to them for them to basically call me a liar because she has 'pictures' of the refurbed phone in front of her.!!! After further discussion she then says i can send it back to… Read Full Review

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★★★★★

“Best customer service aget ever!”

Written on: 23/01/2016 by Yates300 (1 review written)

Hi called up as my direct debit hadn't worked and received an email advising this. I called up and spoke to a lady called katsina who instantly put me at ease, didn't make me feel stupid like almost every other agent known to man, had a bit of a giggle with me and rectified my problem in the space of 5 minutes. Obviously, as most people, having to call up customer services it can be the absolute bane of our lives but not with this particular agent. She is an absolute credit to her company… Read Full Review

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★☆☆☆☆

“Awful company”

Written on: 19/01/2016 by wendyh30 (1 review written)

Never use this company they send you out damaged phones and when they a problem they blame you and say you must of dropped it. The service is awful when emailing they don't get back to you. they sent me out a phone that had a dent in it and the power button was all scratched off and one day of use they said I did it in. Think they should be report for misconduct… Read Full Review

Xxchezzaxx's Response to wendyh30's Review

Written on: 01/02/2016

Had the same problem with this joke of a company myself today,

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★★★★★

“excellent service faultless from start to finish ”

Written on: 14/01/2016 by 99Perez (1 review written)

Excellent service and very quick. I put in the claim for my damaged mobile phone and in less than a week was issued with a replacement handset ( same specification and colour) . good communication at every step of the process. couldn't fault this company particularly as i was in the first month of the contract… Read Full Review

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★☆☆☆☆

“faulty refurbished handsets”

Written on: 20/12/2015 by Logan437 (1 review written)

Bought cover for my HTC one M8 online with Insurance to Go/ Citymain. Made a successful claim 5 months ago after losing it... so far ive been sent two refurbished replacement handset and both constantly crashed and reset multiple times making them unusable so needed to be returned. Now they say they cant source a replacement M8 and offered an M8s! Two faulty refurbished handsets and now a cheaper lower spec refurb and im still without a phone 5 months on !! Avoid, cover is simply not worth the… Read Full Review

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★☆☆☆☆

“Avoid, avoid, avoid!”

Written on: 19/12/2015 by 28jubilee (1 review written)

City Main has to be the absolute worst company I have ever had the displeasure of dealing with. I purchased travel insurance and then needed to make a claim for a broken laptop, but unfortunately the insurance company uses City Main to deal with the repairs. The first annoyance was having to pay £50 upfront before they'd look at the laptop. This was not clearly stated in the insurance documents. I then sent the laptop to this company for repair and was told it would be fixed within 10 days… Read Full Review

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★★★★★

“Really good quick and good quality!!”

Written on: 10/12/2015

City main firstly take your excess payment in which case mine was £50, 2 days later once they had actually received the funds in their account they sent me a detailed email with instructions on what to do next either send it in the post, call in at their repair centre (London) or have it fixed by Apple and they would reimburse me with the funds up to a certain amount. I wasn't visiting London anytime soon so I chose to send mine in the post. I was a little scared of sending my mobile in the… Read Full Review

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★★★★☆

“Very good service”

Written on: 09/12/2015 by clairebull72 (1 review written)

Overall I am very pleased with the service of the insurance company both by keeping me well informed and the repair of my phone in a good timescale. I will be keeping with you for the foreseeable future for my phone insurance plus a family member… Read Full Review

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★☆☆☆☆

“!! Citymain You've been warned please read this !!”

Written on: 14/11/2015 by mkouiyt (1 review written)

You've been warned please read I put a claim in on 15/10/2015 for the first time in my life through switched on insurance which is administrated by Citymain for my mobile phone. I thought this was going to simple and straight forward, how wrong could I have been. Citymain take over the claim once approved, I had to send my phone to them and pay a £50.00 excess. They said the phone could not be repaired and they would send me a replacement. They sent a replacement which had previously been… Read Full Review

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★★★★★

“First class service ”

Written on: 13/11/2015 by Thompsoncy316 (1 review written)

I-phone broke. Claim dealt with Quickly and efficiently. Very impressive… Read Full Review

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★☆☆☆☆

“WARNING!!”

Written on: 09/11/2015 by julesnorth (1 review written)

Warning do not use this company. My son lost his Iphone while travelling home from Ibiza at the beginning of July, Citymain took 2 and a half months to decide that they would not settle the claim. My son had provided all the proof they needed including letters from easyjet and Gatwick airport to say the phone had not been found. It seems that the although the customer has to prove their loss the insurers do not!! My son then went to the financial Ombudsman and after a month Citymain were found… Read Full Review

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★☆☆☆☆

“DO NOT TOUCH THIS COMPANY AT ALL!!!!!!!!!!”

Written on: 29/10/2015 by Gillespiesc72 (1 review written)

JUST READ REVIEWS IV NEVA EXPERIENCED ANYTHING LIKE IT IN MY LIFE MY SON BROKE HIS GALAXY NOTE PAD ON HOLIDAY IN JUNE GOT POSTED BACK TO ME IN AUG NOT TOUCHED I HAD TO PAY TO RETURN IT THEY DEEMED IT IREPAIRABLE SO RECIEVED A REFURBISHED ONE THIS MORNING NO CHARGER SEAL ON BOX BROKE AND USED OCTOBER 29TH GOT IT SO STILL NO FURTHER FOREWARD THEY ARE A NIGHTMARE WATCH OUT THEYL BE ON WATCHDOG SOON!!!!… Read Full Review

Julesnorth's Comment

Written on: 09/11/2015

Hi just read your review as I am about to write one myself and it will not be good. My son left his 3 week old Iphone 5 on an easyjet flight from Ibiza to London, they refused to settle after waiting 2 months because they claimed it was out of UK territory. I then went to the financial Ombudsman who agreed they were in the wrong. My son then received a 10 month old reconditioned phone which had scratches to the outer casing, what a bloody cheek!! I contacted the claims underwriter whom had dealt with our claim initially and he agreed that the phone would be replaced with a newer one but not necessarily a brand new one, we also asked for compensation for the 4 months we have been paying a Vodafone contract for without having the use of a phone. We have been given £75. This company should be black listed!! The financial Ombudsman were very helpful, Good Luck !!

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★☆☆☆☆

“DO NOT USE THIS COMPANY!”

Written on: 29/10/2015 by Mel510 (1 review written)

I have tried for 6 weeks now to get my Iphone repaired with Citymain. As my phone was purchased from Phones 4 u and they are in administration I cannot obtain the information they require, I have been given the run around constantly without a straight answer in sight just complication after complication. I have never had an issue with any previous mobile phone insurance company and I have been using them for 20 years. THEY ARE ABSOLUTELY USELESS!!!!… Read Full Review

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★☆☆☆☆

“Watch out just after your money won't pay out !”

Written on: 26/10/2015 by Barrtq389 (1 review written)

They don't pay out and when they have written to you formally informing you that they will not pay up, they then continue to take your monthly direct debit payments from your account, shameful!… Read Full Review

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★★★★★

“VERY GOOD SERVICE”

Written on: 22/10/2015 by gcGray97 (1 review written)

ICAVE HAD CITYMAIN INSURANCEFOR NEARLY 5 YEARS. I HAVE HAD TWO PHONES REPLACED THROUGH FAULTS, 3 SCREENS REPLACED AND ANOTHR REPLACEMENT THROUGH WATER DAMAGE. THEY ALWAYS AUTHORISED THE REPAIRS IMMEDIATLEY AND MY PHONES HAVE BEEN RETURNED WITH IN A WEEK. FANTASTIC SERVICE… Read Full Review

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★☆☆☆☆

“Waste Of Money - Swindlers ”

Written on: 19/10/2015 by KATHLEENHennigan (1 review written)

I took out a claim on my iPhone 5 which was accidentally damaged. The phone was deemed beyond repair and I received my "replacement" phone today. This was a reconditioned phone which basically translates as a second hand phone. Having paid insurance to these clowns for 2 years and an excess of £50 I expected a brand new phone. Sickened… Read Full Review

Ppp22's Response to KATHLEENHennigan's Review

Written on: 23/10/2015

Find an insurance company that sends you a new phone

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★★★★☆

“Good, efficient service”

Written on: 10/10/2015 by MylieWiley (1 review written)

Great value for money. i smashed my phone screen and had my claim approved. Sent my handset away on Thursday and had it back on Wednesday. Great service. Maybe more feedback/update on handset status would be good but other than that I am a very happy customs. Would definitely recommend… Read Full Review

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★☆☆☆☆

“Unqualified technician made my £200 camera worse”

Written on: 03/10/2015 by Brent93 (1 review written)

My Fujifilm XF1 went to them foe a pop-up flash fault. came back with expensive lens damage which they tried to blame on me. NOT impressed. refused to pay £50 excess's payments for their ineptitude… Read Full Review

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