Citymain Insurance www.citymain.com Reviews
Latest Reviews
★☆☆☆☆
“STAY AWAY !!”
Written on: 12/06/2013 by sjt2013
Waste of space .Stay well away from this company. (read more)
★☆☆☆☆
“Cruise ships are now public transport”
Written on: 08/06/2013 by Tigerwoodz (1 review written)
Unfortunately, This page will not allow me to give them no stars! My phone was stolen, whilst hidden under a towel on a sunbed, whilst on a cruise ship. Cityman will not replace, reasoning that this is not covered as it was whilst on "Public Transport". Presumably this would be the same for private jets, chauffeured limousines and the space shuttle!! Cityman were appointed by "Insure & Go" NEVER EVER USE INSURE & GO OR CITYMAN! (read more)
★☆☆☆☆
“Dreadful, I've never been so angry”
Written on: 07/06/2013
My phone was repaired under the insurance agreement, but was not repaired competently. I sent it back again and they are asking for a further £25 excess, stating that there is further damage. THERE IS NO FURTHER DAMAGE. The damage seen is the original damage. I refuse to pay more money to this company. Do not use them. (read more)
★☆☆☆☆
“WASTE OF MONEY!! ”
Written on: 01/06/2013
my phone was stolen from my clutch bag in a club & they told me that my claim was unsuccessful! They changed my words and told me that I had said something that I hadn't. They also state that claims will be dealt with in 48 hours- I hadn't heard anything a week later! (read more)
★★★★★
“Very quickly and reliably :)”
Written on: 25/05/2013
my phone was stolen so I volunteered Citymain 3miesiace insurance. I waited a week and a week later I got a reply that the exchange was sent to me. Insurance is not as bad as not who write :-) Recommend (read more)
★☆☆☆☆
“Do not use Citymain insurance!!!!!”
Written on: 10/05/2013 by urthakit
I had a Galaxy S3 from Buymobile and was given the free 1 months insurance with Citymain. At the time I was not told about any excess to be paid on claims and a year into the payments have still not received anything in writing from them and no terms & conditions. I made a claim for the 1st time ever as my daughter accidently dropped the phone and cracked the screen. After having to claim online, then download forms and fill them in only to post them off the office then having to wait... (read more)
★☆☆☆☆
“Stillness phone”
Written on: 20/04/2013
Absolute joke. Being messed about for my Samsung galaxy 3 for well over 5weeks now.. Lie after lie after lie (read more)
★☆☆☆☆
“never get insurance for citymain ”
Written on: 11/04/2013 by ellenjean (1 review written)
about 15 march i put claim in to citymain insurance claim went throw i was told that after all this time i would recive my new phone at longgggggg last so today 11 april i waited in all morning no phone wot a shock i phoned again and phone as not been dispatched and thy have missed post today so thy are going to post it to morra wot a load of rubbish (read more)
★☆☆☆☆
“Completely rubbish service”
Written on: 06/04/2013 by Richard_Webster (1 review written)
I dropped my phone onto a concrete floor and cracked the screen. I contacted Citymain and they emailed me a claim form with instructions to post it back to them and wait for instructions as to where to send the phone. They took the £25 excess a week later, and two weeks after THAT I'm still waiting. Citymain haven't bothered to contact me at all, and I am seriously considering taking action against them. As it is, I'm cancelling the direct debit, and if they want to take ME to court they... (read more)
★☆☆☆☆
“NEVER USE THEM , THEY HAVE HAD MY PHONE FOR 8 WEEKS ”
Written on: 03/04/2013 by nita123
I sent my phone back 8 weeks ago. They then asked me for proof of purchase but they never asked for the paperwork before I sent it. I have emailed 8 different email address over 20 times and no response. I have also sent two complaint letter's to Insure (read more)
See next 10 reviews
Showing 1 - 10 of 62 Reviews
★☆☆☆☆
“Never use again ”
Written on: 22/03/2013
I had an iPhone4s claim and after two weeks of making me jump through hoops to try and prove that it was my phone Try to lie to me and tell me that it was two weeks out of their 12 month old policy for phones They are nothing but a bunch of lying crocs who jump at any excuse not to pay out They give all other phone insurance companies a bad name (read more)
★☆☆☆☆
“How difficult can it be?”
Written on: 20/03/2013 by twotone90
How hard can it be to replace a phone seriously? I had my phone stolen a month ago, and I'm still phone-less now! We sent the claim form off the next day, waited a week for a reply and after us making constant phone calls trying to get hold of somebody with half a brain cell, found they had 'never received it'. Last Wednesday I received an email saying they'd agreed to send a new phone and it should be here within 3-5 working days, rung them today (Wednesday) and they haven't even ordered it... (read more)
★★★★☆
“Very Good”
Written on: 14/03/2013
My smart phone did not take to kindly to being dropped onto concrete. Leaving me with a smashed screen. I emailed for a claim form, received within two hours. Completed the forms (simple forms), returned phone and forms by recorded delivery on the Wednesday. The excess fees were taken from my account a week later and the following day my phone was returned to me in mint condition. So in total a week and two days. I can not fault them. Well worth £6.99 a month. (read more)
★☆☆☆☆
“Waited a month for a replacement!”
Written on: 13/03/2013 by chlojo94
My phone was stolen on a trip to New York so I contacted insurance to cancel the phone and to process a claim. I got back and send them my travel docs, proof of purchase etc, it then took them around two weeks to contact my again asking for more evidence, when I asked why didn't you ask for it last time they said'that was the claim, now this is the assessment' that then took a further two weeks to process before I finally has a replacement. (read more)
★☆☆☆☆
“Crabbbbb”
Written on: 13/03/2013
Hi i have Iphone insuared with them, i had it stolen....after 1000 calls and 1000 email-s they send me new one which is locked with another network.....What a great service....... (read more)
★☆☆☆☆
“Go to other insurance provider”
Written on: 12/03/2013
If you go to other providers they promise 48hr max wait for a replacement. I chased replacement handset twice and was told that when/if they receive a delivery then they will send on to us. What about the line rental we are paying for?! Would avoid these as there are many bad reviews and only a couple of good reviews!! (read more)
★☆☆☆☆
“Awful, DO NOT CONTINUE YOUR SUBSCRIPTION WITH THEM”
Written on: 10/03/2013
I worked for citymain for a period of 2 months and during that 2 months i was shocked at how they handled customer claims. the process is said to take 48 hours to access the claim.....half of them there are so lazy that they cant be arsed. I had customers ringing saying that they were very unhappy and wanted to speak to a manager. the manager was there yet we were supposed to say she is not available. customer service in this company is at the lowest end of the spectrum with what seems to be... (read more)
★★★★★
“shocked at how good the claim was dealt with.”
Written on: 02/03/2013 by terilou87 (13 reviews written)
well i never meant to take the insurance out. It was added on by bymobilephones.net who i took out my contract with, i was even about to cancel as i didn't think i would ever use it, but before i had chance i'd left my phone on the kitchen side and it got wet. i looked through the terms and conditions of the insurance and i was covered for that circumstance. So i called them up to make the claim strait away. they sent out claim forms i got them the next day, all i had to do was fill them in... (read more)
★★★★☆
“Ignore other comments”
Written on: 24/02/2013 by undacovaazn
Got a replacement iPhone 5 in about 10 days! A bit long but was due to claim being processed! Claim took about 6 days to process instead of 3 but they said it was due to staff not being able to come in because of snow. Friendly customer service. Replacement phone was in excellent condition, only thing that took long was ten days instead of what should have been like 5 max (read more)
★★★★★
“Great Service”
Written on: 04/02/2013 by felixrb (1 review written)
I see from other comments that people have had bad experiences with citymain. For that reason I did worry that I would never have my phone replaced or would be waiting weeks and weeks to receive one. I however found the service excellent. I had my phone pick pocketed on a night out. I rang up citymain a couple of days after. They sent me a claim form and within a week I had a replacement phone, no more questions asked! Even friends that I have spoken to have said they are suprised at how... (read more)
See next 10 reviews
Showing 11 - 20 of 62 Reviews
★☆☆☆☆
“Horrendous ”
Written on: 20/01/2013 by Cheryl400
Do not use this company I waited 5 weeks for my replacement iPhone and that was with me phoning every day if you don't they just ignore the claim they told me they hadn't received my documents but I had sent them recorded so when I checked they had received them 2 weeks before I then had 2 call every day for the next 3 weeks and was told lie after lie they shouldn't even be in business and they replace your phone with old faulty ones (read more)
★☆☆☆☆
“Absolutely Shocking”
Written on: 04/01/2013
Please avoid all mobile insurance sold by or underwritten by CITYMAIN, this especially includes the widely sold policies sold by insureandgo.com. They claim to cover losss but only do so if someone comes up to you in the street and threatens to batter you around the head with a hammer if you don't hand your phone over. All other circumstances of LOSS on planet earth are excluded, despite them widely advertising that their cover does include the loss of your phone. It's about as shocking... (read more)
★☆☆☆☆
“Citymain ”
Written on: 23/11/2012 by derak
avoid this company !!! poor customer service. (read more)
★★★★☆
“Claim process was simple but can take a over a week+ ”
Written on: 06/11/2012 by hwextreme (1 review written)
My HTC Touch HD phone died and i called citymain and explained this to them, they sent an email claim form which I requested instead of post, then a couple of days later sent a bag for my old phone. A couple more days pass and they agree that the phone is not repairable and send my a list of replacement phones. The next week i received the replacement new phone not refurbished. Not an instant process but I had an old phone that I could use with my sim card. so I was a happy chappie. (read more)
★☆☆☆☆
“Horrendous! ”
Written on: 25/10/2012
It's now 10 weeks since my iphone was stolen and I still don't have a replacement. I was sent a reconditioned phone that doesn't work, and was told I'd get a jiffy bag in the post to return it. 10 days later and the jiffy bag hasn't arrived. Emails are answered days - sometimes a week - after you send them. I'm shocked this company is used by online retailers - definitely avoid! (read more)
★★★☆☆
“Not so bad”
Written on: 20/10/2012 by Ben127
Having read some awful reviews about this company I thought I would share my experiences. My phone had a cracked screen. I sent the phone off on a Tuesday and it came back on Saturday a week later.I called them once to get an update on progress and spoke to a helpful woman. It would have been good to get the phone back a bit quicker but they state 10 days on their website so they were within that timeframe. The repair has been fine so far and the new screen looks good and seems to work... (read more)
★☆☆☆☆
“They use fake eBay parts on your phone. And dont take...”
Written on: 20/10/2012
I sent off my Galaxy S II to these guys after it was water damaged. After a week I tried calling them for a status update, but they don't pick up the phone. I spent over £10 in 3 days calling their 08 telephone number, but they just don't pick up. If you want to speak to them, you have to call the office next door and ask them to get the staff to pick up the phone. Once I received my phone back, they had used cheap chinese eBay-quality parts to repair the phone. The back cover had... (read more)
★☆☆☆☆
“Don't use them !!!!!!! Terrible”
Written on: 17/10/2012
Now is 1.5 month whe I waiting for my replacment phone. They are Terrible !!!! Just don't use them you never get phone back Stay Away (read more)
★☆☆☆☆
“Worst service ever”
Written on: 05/10/2012 by oriordde (1 review written)
I bought my insurance with Insurance2Go and my dealings with Citymain to get my phone back have been horrendous. They continually wait as long as possible before replying to emails and constantly request extra information at the last moment in order to delay your claim. NEVER USE THEM if you would actually like to receive your phone back. They may be cheap but they are completely not worth it. I am thinking about making a claim to the Ombudsman although I do not want to aggrieve them any... (read more)
★☆☆☆☆
“Waste of space”
Written on: 25/09/2012
Cancelled within 14 days by fax after calling several times and getting no answere. Called several times after fax to make sure they had cancelled and again no answere. Have cancelled direct debit with bank. Total waste of space. I would advise getting bank to stop cash going out. The company needs refering to ombudsman or police, after all they are taking money off people when they should not. (read more)
See next 10 reviews
Showing 21 - 30 of 62 Reviews
★☆☆☆☆
“Want to cancel my Insurance”
Written on: 04/09/2012
There is no response to the number they have quoted to cancel the insurance policy... Nothing to say more than they have tie up with the mobile phone selling companies to trap the customer who forget to cancel the insurance policy.. One amoung is me!! Any time you call them for claim or for any pupose, we have that high volume of calls and there will be no one to attend the call. HORRIBLE!! (read more)
★☆☆☆☆
“Yes, they are cheap but don't try and claim!”
Written on: 09/07/2012
Citymain handle the admin for Insurance2go. I've just put my review on under Insurance 2go - I phoned to make a claim at the beginning of April, they did not replace my Iphone for TWO MONTHS, despite me ringing every day to find out what was happening I was continually fobbed off by disinterested staff. When they did send a replacement, they sent the wrong phone! Most stressful two months of my life - I had to continue paying my Orange contract, and buy myself a PAYG phone to tide me over.... (read more)
Tracyp2012's Comment
Written on: 23/08/2012
i am having exactly the same problem.. when i put in the claim orrigionally they told me 5-7 working days would be the maximum waiting period for them to complete but NO!! Here we are month later and i still have no replacement phone!! I was told after 3 weeks the my phone is not repairable and i would be issued with a choice of 4 phones as they are not able to get hold of one the same. I am still waiting for the choices and i dont believe i will be recieving it any time soon either! I call every day but am continuousely being fobbed off by as u say, disinterested staff! Not happy one bit what a terrible company. Needless to say there is no way i will be continueing with this company when this is finally cleared up. Like you i have also had to keep paying my contract throughout this time. Very unprofessional and i WOULD NOT RECOMMEND TO ANYONE!!!
Reply to this comment
★☆☆☆☆
“mobile phone insurance”
Written on: 09/07/2012 by mandle (1 review written)
Been a honest lady, i took out a phone contract with insurance 14 months ago, i gave it my son to use, the blackberry phone as got a fault due to hardware problem(screen gone blank) i rang city main, they sent out a claim form, which i completed, sent phone back costing 7pound!!! to get a letter back saying they are returning broken phone as the insurance i've paid won't cover it because my son was using it and he'a only 13, it's not faulty through misuse, so how can they refuse when it's... (read more)
Guest's Response to mandle's Review
Written on: 12/07/2012
i totally agree this insurance company is not insurance!
Reply to this comment
★☆☆☆☆
“DO NOT BUY INSURANCE FROM THIS COMPANY THEY ARE CROOKS”
Written on: 21/06/2012 by Prendi (1 review written)
I recently took out a new blackberry contract and mobile phone insurance was automatically added with a free trial period. Unfortunately about 2 months after my phone was stolen out of my sweatshirt pocket while in changing room in a clothes store. I tried to recover my phone by calling it to see if maybe anyone had it and wanted to return it to me-the thief kept answering the calls and then hanging up. I called my insurance to make a claim and sent them the relevant paper and require info;... (read more)
Anita16's Response to Prendi's Review
Written on: 28/11/2012
We were unfortunately in the same situation. The mobile phone of my son was stolen from the dressing room of a private school. We did all the right steps and told honestly what has happened. We got a letter back from Citymain highlighting that it was stolen from a public place, so they would not cover it. We pointed out that it was not a public place, but a private school. However they consider only family as private, and everything else as public. If we had been dishonest and had said that the phone had fallen out of the pocket of my son, there had been a bigger chance that they would have honoured the claim. This is indeed the last time we'll use Citymain for any insurance. Stay away from them. They only take your money and when you want to claim they point out all the exceptions rules.
Reply to this comment
★★★★☆
“Up to the job - Samsung Galaxy Note repair”
Written on: 21/06/2012 by gregianos (1 review written)
I water damaged my phone however it continued to work, albeit with faults so I claimed on the insurance. As it was still working I left it until the last minute (30 day time limit from date of report) and sent my phone to them via special delivery. It was just before the double bank holiday weekend so I expected it to take a little longer than quoted, however I had the phone back and in full working order within the 10 working day timescale. That said I did ring them on a few occasions to... (read more)
★☆☆☆☆
“WORST INSURANCE EVER!! DO NOT BUY!”
Written on: 08/06/2012
The reviews say it all about this lot - complete and utter con artists and an absolute WASTE of money. NO insurance is honestly better than this insurance. If I could rate them with 0 stars I absolutely would. I accidentally damaged my phone on 29/3 and am STILL waiting for a phone that works (it is now 8/6/2012)!! After asking for every form of proof of purchase under the sun in every possible file format imaginable, I was then told, on several occasions, that 'all of the information... (read more)
★☆☆☆☆
“Been waiting 2 months and still no replacement”
Written on: 13/05/2012 by Krisygee
Please don't use this company needs closing down there policy says 10 working days for a replacement but I've been waiting 2 months and they still saying the claim is been proccessed (read more)
★☆☆☆☆
“Bad policy, bad company”
Written on: 11/05/2012 by piggy2012
If you buy a mobile from buymobilephones.net you will get one months mobile cover free with this company. However, they will start billing you for your insurance in advance before the month is up and will not refund it. Call them and cancel the policy as soon as you get the letter from them. Also the exclusions on the policy do not cover - loss or calls made on the phone when stolen. For theft, you have to have been threatened in person. There also has to have been forced or violent entry... (read more)
★☆☆☆☆
“citymain ”
Written on: 30/04/2012 by iuewhi
if you buy a phone from buymobilephone.net make sure u dont take up the 1 month free insurance. when it comes to a claim your claim will be 100% declined, if you are paying for insurance with them and you have made a claim and its been refused, dont stop fight with them do a appeal with financial ombudsmen service, this company should be investigated by watchdog. claiming for theft of your mobile phone, sorry they wont pay you out unless u have been in a gun shot wounds or knife wounds, and... (read more)
★☆☆☆☆
“wish i had read reviews prior to purchase - Citymain...”
Written on: 09/03/2012 by sophmorgan
I bought Citymain insurance to cover an iPhone, i am usually careful to check cover etc and this appeared to fit the bill. My daughter had the phone stolen out of her handbag during a night out. we did everything correctly, reporting to phone provider and police etc.Contacted Citymain and filled out the forms, they kept requesting further information which we complied with, they then rang my daughter and basically tied her up in knots asking questions which she answered honestly and openly.... (read more)
See next 10 reviews
Showing 31 - 40 of 62 Reviews
★☆☆☆☆
“Rip off & Hopeless Company ”
Written on: 11/02/2012 by jalsakar2002
i bought phone from buymobilephones.net and gave me 3 months insurance free and citymain is charging every month £5.99 after that for 10months and at the time of claim said loss is not covered and all those excuses... also supervisor called tracy hang up phone on me ....Friend don't buy insurance with them .....nothing will happen ...i am still fighting for my claim ........ (read more)
★☆☆☆☆
“rip off insurance company!!”
Written on: 01/02/2012
Dont bother even considering using this company, they have that many clauses in the insurance its pointless even wasting the stamp !! should be reported to trading standards total (Legal ) con (read more)
★☆☆☆☆
“HORRIBLE COMPANY DO NOT USE”
Written on: 27/01/2012
horrible insurance do not use never want to pay out after phone had been stolen. they look for every excuse (read more)
★☆☆☆☆
“Do not use!!”
Written on: 29/11/2011 by Lidzta (1 review written)
I cracked my iPhone screen a while back and just got around to going to the apple store to get it repaired yesterday. Apple deemed the screen unrepairable and replaced my iphone with a new one. Upon ringing the insurance company I was informed that I needed to send the phone to them to deem if is unrepairable. So essentially they are saying that Apple did not know what they are talking about. In a effort to meet middle ground I suggested I get the old cracked phone back off apple and send... (read more)
★☆☆☆☆
“Call Centre is fine but the repairer...”
Written on: 05/10/2011 by SamColes (1 review written)
Call centre are nice, polite and helpful but unfortunately that's pretty much close to useless when the repair company they are using, The Fone Clinic are completely incompetent. Beware! (read more)
★☆☆☆☆
“AWFUL - DO NOT GO NEAR”
Written on: 29/09/2011
They never sent me my full policy details, then when I try to claim (my phone was stolen) it seems that basically any claim that you try to make will be void, unless you are threatened at knifepoint and judging by above comments even that does not count. If you have the phone on your person, dont have the phone on your person, are in a public place, have it in your bag, are at home, accidental damage... basically it will make your claim VOID ie if your phone is lost, stolen or damaged it... (read more)
★★★★★
“PERFECT!!! A***”
Written on: 01/09/2011
Perfect service after reading all the terrible reviews when it came to me making a claim I was worried I wouldnt get my phone back! Phone was stolen on the Friday received my new iPhone back the following Thursday!!!! Next day delivery after my claim was approved!! Have no faults what so ever!!! So pleased!!! It only took as long as it did due to my service provider taking so long to send the documents needed (proof purchase proof of bars) perfect very happy customer!! By the looks of it the... (read more)
★☆☆☆☆
“Complete s**t, accused me of fraud, lied to me 3 times...”
Written on: 04/08/2011
Claimed for accidental damage to phone, was immediately asked for proof of IMEI usage to prove I was using the phone at the time I made the claim. When I asked why a member of the management team literally accused me of fraud stating she believed I had damaged the phone and insured it afterwards. This was based purely on the fact that my claim was within 30 days of taking out the insurance with zero evidence let alone any proof. I provided the IMEI evidence along with a witness to... (read more)
★☆☆☆☆
“bullsh1t!”
Written on: 02/08/2011 by ihaveamonkeyface
Was not option to not buy the insurance, so they bullied me into buying, i made a claim as my son was threated at knife point for his phone, informed the police, network provider, and the insurance company within hours of this happening, the insurance company said my son will be getting a new phone (BB bold 9780) after i filled in the claim form and send off with identifcation. Then a few days later they send me a letter saying the phone will not be replaced due to it being in my sons... (read more)
★☆☆☆☆
“Unfortunately there is no option for 0 stars. I...”
Written on: 30/03/2011
Unfortunately there is no option for 0 stars. I actually tried to cancel this insurance after receiving the 2 months free but I was ignored. Just tried to make a claim for a stolen phone from a busy bar - again it seems like I would have to be beaten up in order for this to count as theft. Really not worth wasting your money on the insurance - doesnt cover anything. (read more)
Guest's Comment
Written on: 27/07/2011
I just read the small print on the bump that came with my phone from 'buymobilephones.net' this minute text is under 6pts and basically the policy is useless and does not cover the majority of problems which can occur with mobile phone loss or theft, - because of the many limitations of the small print. I didn't ask for the policy and I didn't sign a direct debit to Citymain as far as I'm aware but because life is just too busy I've only just identified that they have been taking £5.99 per month since last October. So I've just cancelled the policy and asked for a refund (I also complained about the type size!)
Reply to this comment
See next 10 reviews
Showing 41 - 50 of 62 Reviews
overview
MoneySupermarket
Top 5 Mobile Phone Insurance
To calculate the top 5's we take the following factors into account:
Top 5 Mobile Phone Insurance
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
-
1. Protect Your Bubble - www.protectyourbubble.com
3439 reviews read latest review -
2. Insurance 2 go - www.insurance2go.co.uk
787 reviews read latest review -
3. Better Buy Insurance www.betterbuyinsurance.co.uk
137 reviews read latest review -
4. Supercover Insurance www.supercoverinsurance.com
590 reviews read latest review -
5. Budget Mobile Cover - www.budgetmobilecover.co.uk
88 reviews read latest review
Latest Reviews in Mobile Phone Insurance
-
Citymain Insurance www.citymain.com
"STAY AWAY !!" Read More
-
Supercover Insurance www.supercoverinsurance.com
"Stay away at all costs" Read More
-
Insurance 2 go - www.insurance2go.co.uk
"Smart " Read More
-
Natwest Mobile Phone Insurance www.natwest.com
"3rd time lucky !" Read More
-
Budget Mobile Cover - www.budgetmobilecover.co.uk
"Value for money" Read More
Latest items in Mobile Phone Insurance
- You are here:
- Review Centre
- Insurance
- Mobile Phone Insurance
- Citymain Insurance www.citymain.com
- Overview
Mxxhoy's Comment
Written on: 08/02/2013
Having contacted Citymain with regards to this exact issue, they say that that exclusion is only considered in regard to a claim for theft, NOT for loss.
This is not made at all clear from the policy wording, but they say they are aware of and will be amending.
Still pretty poor and most likely to put people off even attempting to claim.