Insurance 2 go - www.insurance2go.co.uk

Insurance 2 go - www.insurance2go.co.uk
★★★★☆
4.5
93.0% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

“thomson”

★☆☆☆☆

written by Editha432 on 07/08/2019

This company is not going to give any claims ,never get in to trap. they never going to give you any claims . so don't waste your money

Was this review helpful? 3 1

“Quick, easy and great value!”

★★★★★

written by Hels1393 on 03/06/2019

Quick and easy to set up. Cover is perfect for my needs. The cost was much cheaper than any other quotes I had received elsewhere.

Was this review helpful? 0 0

“Absolutely awful”

★☆☆☆☆

written by Sinclaircv419 on 12/05/2019

Really upset with how long and complicated it is to revive my phone through your Insurnace. I haven’t had my phone for 2 weeks now. If I had gone through my provider we would have had it in a couple days and as soon as I receive a new contract we will be going through my provider. Really disappointed. Every time we send documents to your email that you have asked for you ask for different documents or you say no these wernt correct please send this, if it wasn’t so complicated in the first place we would have sent the right documents. Really not happy and definitely won’t be using your company again.

Was this review helpful? 2 0

“very happy”

★★★★★

written by dyl98 on 10/05/2019

very happy with the value and experience.

Was this review helpful? 0 1

“Easy site to navigate, very good price, well pleased! ”

★★★★★

written by Combs33 on 02/05/2019

Easy site to navigate, very good price, well pleased!

Was this review helpful? 0 1

“Great to get somehting with LOSS cover”

★★★★★

written by Brennanwx124 on 24/04/2019

Great to get full cover for accidental damage and loss (not just theft) Easy to arrange through website. Very easy to understand

Was this review helpful? 0 1

“Fab service! Soooo easy to do!”

★★★★★

written by on 23/04/2019

Fab service! Soooo easy to do!

Was this review helpful? 0 2

“New customer ”

★★★★☆

written by Hamza19 on 29/03/2019

Just insured my Galaxy S10 plus with insurance 2 Go for the first time, just giving my 2 cent on the process, Very easy to insure process is pretty simple no complicated stuff to go through so far so good.

Was this review helpful? 0 1

“simple, easy mobile insurance at an affordable price”

★★★★★

written by ruKemp23 on 24/01/2019

great cover at an fair price. So good I keep coming back. Cant say what their claims dept is like as I've never had to make a claim

Was this review helpful? 0 0

“Simple, efficient and comprehensive ”

★★★★★

written by EricPorterfield451 on 19/01/2019

Fantastic find for the iPhone I bought today. Given complete assurance to me and confidence too. Very, very happy with every aspect of the cover. I will be recommending the cover to friends and family.

Was this review helpful? 0 0

“AVOID AVOID AVOID”

★☆☆☆☆

written by rnLaw156 on 11/12/2018

AVOID AVOID AVOID! MULTIPLE FAULTY REPLACEMENTS Absolute sham to deal with when you make a claim. Phone stolen, reported etc. Sent faulty replacements 3 times, nearly 2 months on and still don’t have a replacement phone that actually works. 2 x faulty phones the touch screen kept freezing so uselsss, third kept cutting off my calls so was also useless. Promised collections and delivery that never happen so have wasted many days waiting in. Been on the phone to them so many times it’s ridiculous! Can only ever speak to a line manager rather than someone who is actually able to make decisions. So many assurances made and none have been met. Waiting on another collection of the third faulty phone they have sent me as didn’t collect yesterday. Absolutely had enough now! So much for taking out insurance to “get me back to same position as before phone stolen” their quote.

Was this review helpful? 1 0

“Sham company. Insured my phone via Insurance2go, a...”

★☆☆☆☆

written by George.Log on 04/04/2018

Sham company. Insured my phone via Insurance2go, a partner of City Main Administrators Limited and Loyal Insurance Services Ltd. When I made a claim they sent me a faulty refurbished phone. When I contacted them their tried to tell me that they are not officially authorised by to refurbished phones and what that reason use alternative companies to repair their phone and more than that do not use genuine iPhone parts, which automatically voids official apple warranty. Would NOT recommend to use them at all. AVOID THIS COMPANY AND ITS PARTNERS.

Was this review helpful? 0 0

“SHOCKING!!! DON'T DO IT!!”

★☆☆☆☆

written by 403Garrison on 25/03/2018

First they sent my phone back to me broken as before so I sent it back. Five days later nothing. They will not respond to any communication at all and when I speak to them which is ridiculous...they said they'd call me to give me a daily update...on what I don't have the phone...they do!!! OMG so they said they'd email...nothing obviously as that would mean good customer service. No phone for two weeks now. Gutted. I dread to think what will happen next.

Was this review helpful? 0 0

“Don’t bother ”

★☆☆☆☆

written by DerrickHatch on 13/02/2018

Don’t bother taking mobile insurance with this company. I phoned to check if screen repairs were covered, which they are if you’re prepared to send your phone to London with no offer of a replacement. When I cancelled the claim and paid for the repair myself at a local shop I was not advised that it would cause problems with any future claims if I did not ask for repair receipt, report or warranty. A year later after renewing my policy my microphone stopped working. I took the phone to Apple who wrote a report saying that it couldn’t be fixed and that a replacement handset was the only option. My claim is going nowhere without a repair report & warranty for having the screen replaced. Not worth the money.

Was this review helpful? 1 0

“Cant rate them highly enough”

★★★★★

written by simonsmith2018 on 02/01/2018

Great company to deal with, we took out the premium option, had an accident with our phone, in 2 days we were back up and running again, cant rate them highly enough.

Was this review helpful? 0 1

“take me more than 45days to receive my new phone”

★☆☆☆☆

written by TamtotChris on 13/11/2017

I do not recommend completely disappointed, I waited for 40 days to replace the phone. Communication is very slow, do not answer your emails, do not answer you specifically avoid answers. The phone I have received is not new and seems to have some problems with the network plus it's scratched. Avoid !!

Was this review helpful? 0 0

“Happy”

★★★★☆

written by VieHappy on 04/10/2017

My daughter loss her iphone while on holiday got no insurance no replacement. Lesson learnt, I want to thank Insurance2go so happy to received my phone. I would recommend this to my friends and relatives. just a little bit of suggestion the packing need some protection to the screen, a bubble wrap will do for safe delivery.

Insurance2Go.co.uk's Response to VieHappy's Review

Written on: 06/10/2017

Hello,

Great to hear your claim went according to plan. Sorry to hear your daughter didn't have insurance with us.

Many thanks for your business and for any recommendations you make to your friends and family.

Kind regards,

Gary @Insurance2go

Reply to this comment
Was this review helpful? 1 0

“Refurbishments appear to be made cheap so you keep...”

★★☆☆☆

written by Craigblackburn on 27/05/2017

I had my original out of the box iPhone for 13 months of a 24 months contract, before it had taken one 2 many drops and the screen gave up and smashed. Claimed from insurance2go and cliamcity and got the screen replaced. 3 days later I sat on the bed and the phone slid off. Screen cracked. So I had to claim again. 2 weeks later, today 27/5/17 I've been for a jog with the phone in my arm holder. Got home to find the screen cracked. I phoned up to complain about the quality of the refurbishments and all they said is I have to make another claim. I'm defiantly paying more and getting new replacements going forward. The refurbishments form here appear in my option cheap in order to keep you claiming to justify the cheap policy coast!!

Insurance2Go.co.uk's Response to Craigblackburn's Review

Written on: 02/06/2017

Hello Craig,

I'm sorry to hear you are unhappy with our service so far.

To be honest, having read your feedback, it sounds like you are quite accident-prone and dropping your phone will often result in a cracked screen.

We'd be happy to discuss your concerns in more detail so feel free to call us or email us.

Kind regards,

Gary @Insurance2go

Reply to this comment
Was this review helpful? 0 1

“Fast, competitive, ”

★★★★★

written by Reynolds49 on 10/03/2017

Really quick process to sign up to. Would recommend to my friends due to the nature of website and other reviews I have read from users

Insurance2Go.co.uk's Comment

Written on: 10/03/2017

Hello,

Many thanks for signing up with Insurance2go and for your feedback.

If you ever need to claim you can do so online 24/7, 365 days a year and 97.72% of claims were approved between August 16 and January 17.

Kind regards,

Gary @Insurance2go

Reply to this comment
Was this review helpful? 0 0

“First Mobile Insurance”

★★★★★

written by helponhand on 07/03/2017

Just insured my iPhone 7 and is the first mobile insurance I have ever had. Given the cost of the iPhone thought it prudent. The website is easy to navigate and the sign-up is effortless. Great service, great price and as easy to purchase as 1,2,3

Insurance2Go.co.uk's Response to helponhand's Review

Written on: 07/03/2017

Hello,

Many thanks for insuring your brand new iPhone 7 with Insurance2go and for your feedback.

If you ever need to claim you can do so online 24/7, 365 days a year and 97.72% of claims were approved between August 16 and January 17.

Kind regards,

Gary @Insurance2go

Reply to this comment
Was this review helpful? 0 0

Our helpful community of likeminded people will be happy to answer any questions that you have.

Before posting your question please check to see that it has not already been asked.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

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Asked by Lettisha8 on 20th June 2016 Report this content
How long does a replacement iPhone take to come if lost or stolen?

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Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

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Answers (2)
Report this content AbdulAliMalik Written on: 22/06/2016
It depends for me it took 3 weeks. It would of took one week but they gave me the wrong phone, so it went on to the second week when they gave the correct phone but i wasnt happy with how it looked cosmetically it was a clear second hand phone so i complained and returned it, then on the third week after emails back and forth with their complaints department they sent me a new iphone which they dont usually do. Wasnt happy with the service to be honest.
Report this content lnnedane Written on: 22/06/2016
About 3 weeks for us, it was a new phone that was stolen but replaced with a 2nd hand phone. Very unhappy with the service
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