Written on: 04/03/2013 by lycan (1 review written)
Iv no idea what anybody is complaing about with this frost free freezer as me & the wife have had this machine for over 4 years & love it, we don't overfill it we clean it when it needs cleaning & we have no problem with ice build up at all, we would definitely recommend this freezer to anybody who is looking for a freezer for there home, this was our 1st appliance for our new home & the best yet, Deep spacious freezer draws, wine or juice rack, veg boxes, 3 glass selves, indoor selves,... (read more)
Written on: 07/12/2012 by RBT1919 (1 review written)
First one replaced under warranty within 3 months after the interior of the freezer fell apart due to not being correctly filled. The second one last just beyond warranty before the same fault occurred and the much mentioned ice build up led to us having a heating element fitted to keep the drain clear. Absolute garbage. Won't touch Hotpoint or Indesit again. (read more)
Written on: 01/10/2012 by akbdeco
Purchased ff187E around 2 year ago, first time i opened freezer draw, fell down smashed glued it back together.the wife wasnt happy :( started making some seriously loud bangs and clicks.. fridge has stoped working this week and ice on the floor of the freezer, and a pool of water on the floor the past few days. glad iv read all the reviews saves me time and money for now, gonna tackle the ice build up behined the freezer pannel and take some pics and send them right up the **** of... (read more)
Written on: 01/09/2012 by Thermoman
We have had ours for around 2 years. In the last year i have had to ditch well over what the unit cost us tn wasted food as the fridge section keeps stopping. As everyone else here is stating this is caused by ice building up in the freezer. The fridge cools by air being drawn from the freezer and blown into the fridge compartment. This has 2 design flaws, the first is the ice build up, frost free really means frost not visible as its hidden behind panels so its usually too late by the time... (read more)
Written on: 03/08/2012
I have had Hotpoint appliances over many years but the last two (FF187E fridge freezer and Washer/Dryer) have been worse than lemons. How do they get away with it? So many - it must be most every one - have this problem! I have had it taken care of twice and it is happening again. I will have to replace it but it will not be with a Hotpoint that is for sure. (read more)
Written on: 13/06/2012 by TADBEER
I have had the same problem as numerous reviewers, with ice forming in the freezer comparment. After 3 years it looks as if I shall have to buy a new fridge freezer,(NOT A HOTPOINT). I have had to take inside back panel and fan assembly out 4 times and then go to work with a hair-dryer to remove the large chunks of ice forming over the drain hole. Hotpoint should by now admit that this is a design fault an compensate owners for lost food and man hours to clear the fault. This is the second... (read more)
Written on: 08/06/2012 by Davy58 (0 reviews written)
I have the same problem as everone else with this machine. Water runs out the freezer door with ice building up on the floor of the freezer and finally the fridge does not work. Remove the internal panels of the freezer to find the huge ice build up which blocks the vents to the fridge stopping the cold air getting there.Defrost the unit and everything is ok for a couple of months. I have now been told that the problem is with a faulty thermister not working and thus stopping the freezer... (read more)
Written on: 03/06/2012
Have had the fridge freezer for 3 years and for the third time now my husband has had to take the panel off and defrost it with a hairdryer. I certainly won`t be buying Hotpoint fridge freezer again or a hotpoint washing machine as this was bought at the same time and that leaks at times . (read more)
Written on: 14/01/2012 by Ginnie1966 (1 review written)
Same problem as every has already mentioned, i.e.: * Food freezing up in the fridge WHEN the fridge works * Building up of ice at the bottom of freezer compartment. Removed 5.2kgs!!! of blocked ice behind panel and underneath stucked drawer * Then the fridge stopped working As Hotpoint not ready to concede to a fault of the product, nor a recall, took pictures of ice blocks and taking them to small claim court. How many customers have you lost now, Hotpoint? Customer Service??? I think NOT (read more)
Written on: 21/12/2011 by EstherKT (3 reviews written)
Stylish FF but we had a similar problem as a lot of the other reviewers. The fridge freezer collects frost at the back causing it to shut down causing all my food to go off. This happened 3 times and with a baby and expressed milk in the freezer this is a disaster. We managed it a bit longer by regularly defrosting it, but that is just not practical with kids and certain items. Got rid of the FF all together and replace it with a brilliant AEG. (read more)
Written on: 04/06/2011
I've had this FF nearly 5 years and after about a year experienced the icing issue reported by MANY people. After a couple of fruitless "dismantle and defrost" attempts I discovered that the CAUSE of the problem in my unit is the small black drain pipe which exits to a tray at the back of the FF (accessed from outside at the back). Instead of being circular, this pipe was crimped shut at the end and was simply not draining out and had collected some debris, causing water to back up into... (read more)
Written on: 13/05/2011
Had this FF now for about 4 years and we have exactly the same problem as everyone else..leaking from the bottom shelf of the freezer. I have simply been mopping the water up and then finally decided to search the internet for the problem and de-ice the fridge. The freezer will make crunching noises I think this is the sign to open it up and remove the ice build up. Its clearly a design fault with the unit. I have not yet contacted Hotpoint as I am not sure its worth the effort as the unit... (read more)
Written on: 24/04/2011
Generally i've not had any problems with the running of the FF, i've not had any issues with its temp, or ice build up, however, this morning I noticed that the door for the freezer section is rusting!!!!, its started in the bottom corner next to the hinge and its spreading by the look of it, great! i've had it about 4/5 years. now can't decide whether to get rid of it or not, but what kind of FF door rusts! next one won;t be hotpoint or sister company indesit. (read more)
Written on: 19/04/2011
Same as nearly all the other postings. Owned for 4 years, had icing up problem after 2 years, engineer fitted new fan and other part only for it to go wrong again within 6 weeks. Next engineer removed fluff and ice from drain and ok for 18 months - probably the new parts had not been needed! Same problem has happened again - sitting waiting for engineer to come now. If I had seen this site before would have got my husband to take the back off first. Will try this another time. Shame,... (read more)
Written on: 14/04/2011
Same problem as most other reviews - build up of ice in the freezer causes fridge to get warmer. Paid for it to be fixed the first time now diy with philips screwdriver to remove 7 screws in back panel and hair dryer to melt large block of ice. This product has a serious defect and the manufacturer does not care about customer satisfaction. (read more)
Written on: 10/03/2011
Really upset and disappointed that this fridge died on me twice within 3 and a half years. Nearly £200 to fix the first time round, then he second...it was irrepairable. It's put me off Hotpoint, let's just hope that the dryer(matching), washing machine(matching) and cooker don't follow suit.
Actually lived without a fridge freezer for nearly 3 weeks waiting for the engineer to come out (read more)
Written on: 18/02/2011
I have also experienced the driping water/ice build-up problem with the Hotpoint FF187E fridge freezer.
I removed the back panel (inside the freezer - be careful the plastic is brittle due to the low temperature), eased out the fan housing panel located behind the already removed back panel (take care when unplugging the fan unit). There was a build-up of ice in the drain gulley caused by an ice-blockage in the drain hole. I managed to melt the ice with a hair drier. Reassembly was easy... (read more)
Written on: 17/02/2011
I have had this appliance for 35 months. A control module failed within weeks, but was quickly, willingly, and effectively replaced. About 6 weeks ago the leakage and ice build-up reported by others started to happen. I asked Hoepoint for advice, but was only offered the usual £104 call-out. I have written a formal complaint, and wil pursue the matter. Not good! (read more)
Written on: 26/01/2011
We have had this fridge/freezer for over 4 years. when we purchased this we where advised to purchase the hotpoint by a member of staff as we were told it would last close to 10 years rather than a beko which would potentially only last 5 years so we would be getting our monies worth. we noticed last year ice at the bottom of the freezer and that the draw was stuck(like everyone else). 2 days ago the fridge/freezer started beeping and we thought we had left the door open. since then the... (read more)
Written on: 22/01/2011
I now need to join the list of people who have the ice on the bottom of the freezer and the puddles of water.
Am going to take off the back panel and have a look before it gets any worse, ( ive owned it for a little more than two years).
I got it from an internet site and we have always been disappointed with the lack of usable interior space compared to its overall size. Not a patch on our previous Bosch we owned for 6 years with no problems at all, that we gave to our daughter to help her... (read more)
Written on: 16/01/2011
Have joined the league of disgruntled hotpoint owners. Freezer had been playing up a while, with ice forming on floor of freezer and the odd puddle appearing. Yesterday made a sandwich and had sweaty cheese, great had just done weekly shop day before and had to ditch everything. Yes the fridge had now packed up. Spent this afternoon with a screwdriver (electric disconnected obviously)removing the back panel inside the freezer to find a huge house brick size lump of ice. Successfully... (read more)
Written on: 16/01/2011
As most others on this site my f/freezer is on it's last legs after only 2 years it seems. Firstly after about 6 months the FROST FREE freezer became iced up at the bottom, draw was stuck and I broke the draw trying to release it from the ice build up as I couldn't defrost it due to it being rammed full of food which I wasn't willing to lose. Then my mrs pulled out the top draw which fell on the floor and smashed so we've only got 2 drawers left in it. Now the fridge is running at ambient... (read more)
Written on: 07/01/2011 by Andryn (1 review written)
Same problem as everyone else. Started to ice up from bottom, now fridge is at 15c (temperature when set to Holiday) when it should be 5c. All our fridge food is wasted.
Bought it just over two years ago and has done better than some people on here but that's no excuse. As for Hotpoint saying "49 units doesn't make it a common problem" ! :-O This is not the only review site and not all people use a computer. I'm sure a Freedom of Information Act request would confirm the actual number of... (read more)
Written on: 23/11/2010
Seems like we have had the same problem as many other people!!!! Water dripping from the bottom of the freezer and now the fridge dont work . Going home to defrost before I call a engineer out . Fingers crossed . very disappointed with the Hotpoint service people - just after 105.00 call out fee or 10 months extended warranty at 16.49 per month (read more)
Written on: 17/11/2010
I purchased this appliance three years ago and noticed that the unit made thiese sharp noises throughout. Finally about 2 weeks ago I noticed the bottom draw icing up and when i removed it saw that the underneath was covered in ice. I tried cleaning it but within a week it iced up again. the top part of the fridge is now not working. I caleed the service centre and discovered this site while trying to find the model number. I explained to the representative that there are 49 other persons... (read more)
Written on: 26/10/2010 by fordfocus 20030 (1 review written)
had this fridge freezer 2years it fills with ice at bottom of freezer
we called a hotpoint engineer out he took out draws and panel at inside freezer turned to my wife and asked for hairdryer so he could melt lump of ice size of housebrick off rad at back.charged us £64.00 call out on leaveing said you saw what i did you can save your self 64.00 from now on.
since then i must have done this numerous times
nice 1 hotpoint what a quality product not
ff187eg ... (read more)
Written on: 24/09/2010
rubbish rubbish rubbish!!! will never buy hotpoint again. had this fridge/freezer for a little over 2 years and it just packed up.It has been making some strange noises for a good while also leaking water from the freezer. We were having to get the ice build-up off the bottom of the freezer. Having read all the other reviews I should have defrosted it a long time ago. I just kept thinking it's frost free so I don't need to but there you go. So annoyed as on maternity leave and cannot afford... (read more)
Written on: 13/08/2010
I have just read these reviews and have exactly the same problem with the fridge (model FF187, hotpoint)going warm due to ice build up. I have had the fridge for just over 2 years before it started to go wrong. I had an engineer from hotpoint fix it by replacing with a new part, which the engineer was confident would stop the problem recurring at a charge of £104 in March 2010 and the same problem has occurred again!! I am very dissatisfied and intend to take the matter further. Thanks... (read more)
Written on: 03/08/2010
Just to add to previous reviews. Had exactly the same problem as previously described: ice build up in bottom of freezer, draw sticks, occasional pool of water. Yesterday fridge got warm and food went off. Came on here to find out about all this so did the defrosting recommended by so many others. Called Hotpoint Customer Services to make a complaint and they offered me the £105 call out. I told them in detail about the nature of this common problem and informed them of these reviews.... (read more)
Written on: 20/07/2010
Complete and utter rubbish,had to disassemble again today 20.07.10 and Defrost 3rd time this year.wost piece of C@@p we own.Stay well away from this trusted the hotpoint name not anymore. (read more)
Written on: 20/07/2010
I owned the Hotpoint FF187E for about 14 months before things started going wrong. Both compartments started over heating due to a massive ice build up in the freezer, even though it is supposed to be frost free. Hotpoint customer service couldn't care less even though they have sold appliances that are not fit for purpose. Wanted me to pay £105 one off call out charges even though this is clearly a design fault they are aware of. Excuses like 'the appliance has to work harder in summer to... (read more)
Written on: 26/06/2010
I brought this fridge feezer about 18mths ago, within the first 6mths it had broken down. Curry's came and told me that hotpoint know there is a fault on this model, too much ice build up in the back of the freezer which makes the fridge compartment break down.A new heater element was fitted. Every 6mths i have to defrost, and start again. Temperature still reads 14 degree,s with no ice. What a load of rubbish and food waste.Faulty product's should not be sold until the problem has been... (read more)
Written on: 29/05/2010
Best Fridge Freezer I have ever owned. Silent running - antibacterial lining means reduced cleaning and frost free means I dont have to defrost every 6 months.
I would definitely recommend this fridge freezer and I have always bought hotpoint appliances. (read more)
Written on: 25/05/2010 by dmandan (1 review written)
Worst piece of kit i have ever bought! exactly the same as all the other reviews on this page, i bought this freezer a little over 2 years ago, and it started icing up about 9 months ago. it lasts about 10 weeks with the process consisting of - buy food, food going off as fridge becomes warm due to ice build up in the freezer, defrost fully for 2 days, repeat.
I am fully frustrated at lack of help from hotpoint. I wrote them a letter expressing my dissatisfaction, but was told - "out of... (read more)
Written on: 23/05/2010 by KimmieLew (1 review written)
We have completely the same problem as many reported on here. The fridge is not cool enough, we have experienced water leaking from the bottom of the freezer and ice build up in the freezer component. We have had this appliance for about three years now, but problems started about a year ago, with today being the day that the temperature in the fridge rising. After reading the reviews on there, i am in the process of defrosting - fingers cross it will buy me a few more weeks before biting... (read more)
Written on: 10/05/2010
Nice looking fridge shame it iced up within a year, have to regularly open it and defrost it, really poor design fault. (read more)
Written on: 30/04/2010 by isabelle hawkins (1 review written)
Dear readers, I wrote a review of my FF187e fridge-freezer before and mentioned that I was taking the retailer to court for a refund and compensation for loss of food as it was constantly heating up every 10-12 weeks and malfunctioning due to ice formation.
I would like to let you know that, to the great irritation of the retailer, I WON MY CASE and was awarded a 50% refund of the price, £200 compensation for food wastage and the refund of my expert's report and court costs. With this... (read more)
Written on: 23/03/2010
Worked fine for about 14 months then problems started with freezer icing up and fridge not getting cool enough.
Had engineers out 5 or 6 times but they all just defrosted it and chipped away at ice.
Have finally managed to get a replacement with insurance providers after alot of phone calls.
Unfortunately it's another hotpoint but let's see how this one goes as it's a different model. (read more)
Written on: 06/02/2010
Wow, us too... build up of ice in freezer,result warm fridge, if door not seal properly heat a towel and warm the plastic,then use a hairdryer to melt ice, or tack off back panel to remove ice, or put a burning candle it, like i did to melt all the ice. Lose all your food and then turn hopefully no sweaty cheese again. 6 months later same ****. This is a pile of xxxxx 3 years in 5 problems. I hate hotpoint and will never buy again from them for producing this rubbish. (read more)
Written on: 20/01/2010
I wish I had read this before I brought it! We have had ours for just over 2 years, and the problems started about 6 months ago. Exactly the same as everyone else. Fridge stopped working, I was about to call an engineer and pay nearly £100 when my brother googled it first, I then defrosted it myself (taking 24 hours!!) and the fridge has been fine since then. However there is an ice build up at the bottom of the freezer, and it can get so bad that the draw is iced in! Keep removing, but feel... (read more)
Written on: 30/12/2009
OWNED THE APPLIANCE FF187EG FIDGE FREEZER SINCE JULY 09, HAS BEEN WORKING OK UNTILL WIFE FOUND WHAT I BELIVE TO BE A DESIGNE FAULT WITH THE TOP FREEZER DRAW WHICH FELL OUT WHEN BEING WITHDRAW FROM APPLIANCE.
FORTUNATELY MY WIFE MANAGED TO AVOID SERIOUS INJURY AS THE DRAW WAS FULL OF FROZEN PRODUCT AT THE TIME IT CRASHED TO THE FLOOR, SHATTERING ON IMPACT,WHICH LEFT THE DRAW WITH SOME VERY SHARP AND DANGEROUS EDGES. I HAVE REPORTED THIS PRODUCT TO TRADING STANDARDS AND WOULD STRONGLY SUGGEST... (read more)
Written on: 04/12/2009
Looks good, thoughtful design of compartments, which is main reason we bought it. Bought it nearly 3 years ago, but over last 12 months it regularly leaked water out of the bottom, and constantly removing ice from bottom of freezer. Recently managed to fully defrost for 26 hours, but within a few weeks it's doing it again!! Hoped to find a simple solution searching internet and came across all these like minded reviews!! Not sure what I'll do now?? (read more)
Written on: 30/11/2009
Great fridge freezer, although looking at these comments I am worried. I haven't had any problems with it icing up, so the reviews have given me some helpful hints, thank you.
I have the same problem as another member's review - top drawer has limited accessibility, so when I pulled it out it fell to the floor and smashed. I have yet to find a supplier for a replacement drawer. (read more)
Written on: 19/11/2009 by Philip2648 (1 review written)
Contrary to everyone else, I like this product. I like the easy clean exterior and the 'Microban' interior. I have never had a problem with the freezer icing up as I switch it off for deep cleaning about once a month for 30 minutes and this seems to allow the condenser to free itself of ice build up. In my experience of both domestic and commercial frost free 'fridges they all need some maintainance every now and then. Though to leave one off for 24 hrs is a bit over the top. Common... (read more)
Written on: 19/11/2009
Re; Hotpoint Fridge Freezer FF187E "Frost Free"!!!!
I never thought much of Hotpoint before I purchased this model, but made the mistake of being in a hurry when I bought it and not noticing the make.
The first disappointment was the amount of space taken up by the insulation panels inside. It worked OK for one year and 2 weeks, before the fridge temperature began to soar to 15o C and the food went off. The shop I bought it from did not want to know other than to offer me the name of an... (read more)
Written on: 18/11/2009
problem with top drawer -pulled it out and it comes crashing dow and broke - seems like a poor design fault or am i just clumsy -cost me £30 to replace
is this a money earner for hotpoint (read more)
Written on: 01/11/2009
Our Hotpoint FF187E fridge freezer suffered with the fridge not cooling properly, and the bottom drawer freezing solid. I read these reviews and fixed it myself. Sure enough once I'd emptied out the freezer section and unscrewed all the plastic at the back, it was solid with ice, blocking up the pipes to the fridge. I got a plastic seaside bucket, and rested the hairdryer on it, for 15 mins or so. The ice was attached to the cooling element so I had to be careful. Then I tapped it... (read more)
Written on: 14/10/2009
There is clearly a design fault with this fridge freezer. If yours has ice build up which stops cold air flow to fridge section- do not delay and call hotpoint now-mine did this 3-4 times in 12 months. (frost free is supposed to be frost free contary to what the engineer said )do not defrost before his visit as the engineer will do nothing- the design fault is that the heating element is not long enough which allows ice to build up and clog the air flow. the first engineer bent the filament... (read more)
Written on: 13/10/2009
I have had this fridge freezer the Hotpoint ff187e for 3 years but there is a sheet of ice under the bottom drawer of the freezer.I have chipped it out and after only a week there is another layer.I came across these reviews for this model and was surprised to see it is kind of the same.At least I have had mine longer.What a disappointment to say the least.Hotpoint always had a good name.To get an engineer would be a few pence under £100 and how much for a part if needed looks like it is a... (read more)
Written on: 07/10/2009
I have had my Hotpoint FF187E Fridge Freezer for over 2 years. recently we noticed that the freezer was leaking. I have just noticed that our food in the fridge compartment is going off in a matter of a couple of days. Milk was not cold and going off, cans of beer were warm and cheese was sweaty.I have read several reviews this morning, Had I known this I would not have bought this pile of junk. I was just about the call for the engineer but most reviews seem to say we have to take off the... (read more)
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