Written on: 08/09/2013
Unit is 2.5 years old, but only gets used for 8 weeks a year, both doors started to pit a rust, within 13 months, Hotpoint refused to accept their was a build quality issue, even though they were sent pictures, and only the doors are affected. Unit started to fail last week, and then stopped cooling, just when we needed it the most. Utter pile of Cxxp. Have been a solid Hotpoint purchaser, Hotpoint don't want to know. Time to change, will never buy Hotpoint again after this. Poor Quality... (read more)
Written on: 02/08/2013 by koby01
This fridge is terrible keeps getting blocked with ice blocking the air ducts, there is a major design flaw with this fridge and surely couldn't of been tested for any length of time when it was designed as my fridge started blocking after a couple of months do not buy this fridge unless you like taking things to bits every month!!! (read more)
Written on: 21/07/2013 by yoyopickle (1 review written)
I purchased a FFP1878 frost free 50/50 fridge freezer approx 7 years ago. the hole in the fridge where the water drains away gets blocked regularly and i have to put a bent metal barbeque kebab stick down the hole and poke it to unblock it. i did have an engineer come out and he said it was mould blocking the hole and drilled the hole bigger and put bleach down it!!!!! Also it has extensive rusting all round. i am reluctant to buy another Hotpoint (read more)
Written on: 07/04/2013 by Punter21
I have had one of these for three years FF200s and it is clear that it suffers from a major design fault due to build up of ice behind the rear freezer panel which blocks the cold air to the fridge. The switch control that works the cold air flap to admit that air is also suspect. Having taken the thing to bits to clear it, there are serious deficiencies in build quality and electrical connector assembly standards. It is made by INDESIT but my email to the chief exec. was ignored. ... (read more)
Written on: 27/01/2013
Bought the Hotpoint about 2 years ago and until the last Christmas everything had been fine. The freezer compartment works ok, while the fridge is way too warm. Having read loads of posts on the Internet regarding the FF200 and it turns out that there is a huge block of ice behind the freezer panels. Tonight I'm going to borrow my wife's hairdryer and attack the iceberg. Wish I had researched the thing before we purchased it. Unfortunately the whole operation needs to be repeated in a few... (read more)
Written on: 02/01/2013 by Wesso82
Purchased this fridge freezer about 4 years ago and I've never been happy with it. The runners for the 2nd freezer drawer have broken so the drawer gets stuck all the time, so now the front has snapped off the drawer from it being forced so much! I've also had the dreaded ice at the bottom problem for years, meaning it needs chipping out every few weeks and also keeps leaking on the kitchen floor. Yesterday it started beeping, so checked the manual and apparently the freezer temperature is... (read more)
Written on: 09/12/2012
well what can i say....... the worst fridge freezer i have ever had. its not even 5 years old. the fridge constantly gets warm, the freezer fills with ice. i am constantly defrosting it with my wifes hairdrier. i have changed the defrost thermostat, the heating element, but still no joy. i have had a few infuriating conversations with hotpoint. apparently there is not a problem with the freezer. then they suggested changing the evap thermistor. but this is part of the compressor, and i have... (read more)
Written on: 29/08/2012 by marvin81
Had this poor excuse for a FrostFree fridge freezer for 5 years. The first 2 years were fine, it worked. Then the ice started to build up in the back. Now it requires chipping away every few weeks. This is no easy feat, as it requires completely removing the back interior of the freezer and attacking it with a hammer a chisel. I've given up screwing the back on now as it's too much hassle for not a lot of gain. I contacted a local fridge repair firm and described the problem. They guessed it... (read more)
Written on: 23/08/2012
One of the biggest failures in fridge-freezer history. The freezer constantly packs with ice, sometimes it leaks, the fridge has now been rendered moot with the temperature a wonderful, great-for-my-food, room temperature. A seriously over-priced product for such a crock of awful. (read more)
Written on: 14/08/2012
Bought the product in 2006 and the first delivered did not work. We were advised that the product would be repaired, but we argued and received a replacement new one. 13 months old and just out of warranty it packed up for the first time. We forked out £150 for one years maintenance plan and on site repair. The engineer advised the Freezer needed defrosting which was a suprise because our previous frost free Fridge Freezer had not been defrosed once in 10 years. Now out of warranty and in... (read more)
Written on: 17/07/2012
This appliance worked perfectly well for 5 years then the fridge stopped cooling due to the ice build up behind back panel. I have defrosted it on at least 3 occasions over the past 2 months; each defrost taking 3 days due to the size of the ice build up. The problem just keeps re- occurring. I will never buy a Hotpoint product again. It is a disgrace that the company will not recognise their responsibility for producing this faulty piece of rubbish. (read more)
Written on: 10/05/2012
I loved this fridge-freezer dearly, its stunning looks and large capacity swept me head-over-heels. Unfortunately, five years down the line, love has waned. In the early days the frost-free freezer turned cold on me despite several visits by servicemen, the last one removing something to prevent the build-up. My five-year extended warranty ended in January. Finances prevented further cover. It is now leaking from the bottom, the seal seeming not to work and it has started to... (read more)
Written on: 28/01/2012 by MichaelBrandon (1 review written)
The fridge looks fine has good internal layout, but is spoilt by ice build up in the freezer. In spite of turning off and defrosting the problem continues, in spite of this and many other similar complaints Hotpoint refuses to admit there is a design problem. They withdrew the model and left us to suffer or buy new item. (read more)
Written on: 21/12/2011
As with a lot of others here,I've had the icing up problem.I took the panel off and there was an Iceberg in there big enough to sink the Titanic, I removed the ice quickly with a hairdryer but you shouldn't have to do this with a frost free freezer. there wont be another Hotpoint appliance coming through this door I can tell you. There's rust on the side, the plastic is flimsy and brittle. This is also my second one as the original had been dropped and was dented severely, Hotpoint tried to... (read more)
Written on: 12/05/2011
here i am writing my review after the 100th time to day of checking my fridge. i have owned this albatross for past 2 years and the problem i have incurred is the fan that blows cold air up from the freezer to fridge freezes up so makes my fridge warm. im currently storing my milk in the freezer. i have had to pay for exteneded warranty ( £15.00 per month) to ensure that i can get an engineer to call to "fix" it yet again. i did not expect to pay over £400 for this unit plus the exteneded... (read more)
Written on: 25/02/2011
I have had my Fridge Freezer for almost 5years, and had not a problem with it until xmas 2010. So for me VFM has been good, it did what it said on the tin.
Mine is still under the extended warrantly, but that ice thing in the bottom is also plaguing me. There was me thinking the door seal had gone. hmmmmmmm.
Gonna scourer these reviews a little more as the manual, obviously does not mention how to resolve this. I wonder why?
Other than that its been good for me. (read more)
Written on: 05/02/2011
Same problems as already mentioned above - whole unit stopped working after a couple of years and instead heating up. Ridiculous prices from hotpoint (Indigest) to fix and would have to wait 2 weeks before they could even come out and look at it! Very disappointing. (read more)
Written on: 02/02/2011
I bought this 3 years ago to replace a faulty Bosch one. Never had any problems for the first two years. ( Until the guarantee was up ). Then started noticing small puddles on the kitchen floor each morning. Then 6 months ago ice under the bottom freezer shelf developed. Ever 3 days I had to clear it but apart from being inconvenient it was not a great problem. Now the fridge has given up. i cannot get it to cool down. I thought I had bought something that would last more than 3... (read more)
Written on: 27/01/2011 by daveharler (1 review written)
After reading some of the reviews on here I felt that I would write one. We have had our fridge-freezer for about three years and have never had any problems with it at all.
To be honest, I cannot think of anything BAD about it. Good value for money and never had to call a repairman out.....yet! (read more)
Written on: 25/12/2010
Well... it's Christmas eve as I am writing this. I have two contingents of family coming wanting bellies filled and this damned thing has gone on the fritz yet again! Iced up at the bottom, fridge is warmer than a boiler room. I've had to resort to putting all the food in the garage and hoping to hell it's still safe to eat.
What a time for it to break down! VERY USEFUL! I have to remove the ice every 8 weeks or so. I've just removed it again in an attempt to save Xmas (and thrown out the... (read more)
Written on: 10/12/2010
I've owned the FF200E Hotpoint freezer for 14 months... and it's broken down today for the 4th time. (The 1st time was only 3 months after we bought it!) Which means that this is the 4th freezer full of food that I've lost. They've been out to *fix* it each time, always saying that the main problems with this freezer were fixed in the newer model we have. They lied. Don't go near it. I wish I'd checked online before buying this. I'm buying a new freezer today as even if they did *fix* it... (read more)
Written on: 15/11/2010 by Katilda (2 reviews written)
I bought this fridge freezer in black for my new home 2 years ago and have had absolutely no problems with it at all. The design is very nice and I have lost count of the number of people who have asked me where I got it because they liked it so much.
I have not experienced any problems with ice build up or anything. I can't actually fault it at all. Our freezer trays are filled to the max and haven't broken (yet). They are nice and deep so can take a lot as well. The fridge shelf... (read more)
Written on: 23/10/2010
So ticked off with this pain in the ar*e appliance...Cant even be bothered to waste my breath as everyone seems to have mentioned everything I have experienced...Except to say that I wont be going anywhere close to buying anything HOTPOINT again...
Wasted so much food....I could have spent that extra cash on a more reliable brand in the first place! (read more)
Written on: 16/10/2010
Owned unit for over two years without any problems of note.
Only real gripe is the lack of strength of the freezer drawer runners as these have become damaged but at the same time the frezzer is usually loaded beyond real capacity.
Easy to keep clean and most items dismantle to allow them to be throughly washed if needed. (read more)
Written on: 30/09/2010
Wouldn't recommend this to my worst enemy. First fault cost £160 to repair followed twelve months later by the icing up underneath the bottom drawer of freezer and leaving puddles of water all over the floor every morning. Never buy a Hotpoint appliance again they refuse to acknowledge this model has a problem. (read more)
Written on: 08/09/2010 by micksimon (1 review written)
The only reason I would not recommend to a friend is the build up of ice as described by the others. Mine first iced up within the guarantee called services out and was informed it was my fault for not covering up liquids in fridge part and not drying off items before placing them in fr/frz. Paid £60 fee. Since then I have always covered and dried but today I did as the others and dismantled and removed ice monster, 2nd time in 8 weeks. This time I am trying to make sure drain hole is clear.... (read more)
Written on: 30/07/2010
We purchased a Hotpoint FF200E fridge freezer from Currys and within 24 hours we realised it was not working really at all so it was returned and a replacement was given. That should have sounded alarm bells with me!!
We have had this fridge/freezer (Hotpoint FF200E)for 3 years and it has proved to be unreliable. The first problem after one year (when the warranty had run out)was water leaking out of the bottom of the freezer door. I checked the internet and found this to be a common... (read more)
Written on: 23/07/2010
After about 5 months this fridge/freezer started dumping water out of the front of the freezer at the bottom. Lived with the problem for two years. Fridge has now stopped working. Did a search for this model on the internet and it seem this model has built in problems. It looked like it would do the business after comparing the models in the shop...built in ice cube on the front of the door etc...good capacity.
Written on: 22/07/2010
Ice forming in base of freezer .Sometimes melts and leaves puddles of water.
Engineer call out fee is £100+.
Customer services do not give anything away.
Hotpoint are nowhere near as good as they were for quality.
Never buy one again (read more)
Written on: 03/07/2010 by asif master (1 review written)
hi there everyone please can i say one important thing DON'T GET THIS FRIDGE!!!!! inside the freezer there is a lot of ice i don't know why is that every time i have to turn the fridge of open it up and take the ice out of there if i don't do that the fridge will get get warm instead of blowing cold air it will blow warm air i have so far chucked £100 worth of food i am not happy with this fridge and also comet i have probably met so far 8 or 9 engineers they i are putting the same parts... (read more)
Written on: 11/06/2010
As everyone else is thinking,i should have read reviews on this product before hand.As said before,we have had this for only 2yrs and have spent this morning defrosting the FROST FREE fridge and freezer.Ours decided to join the croud 2dys ago,by the fridge going warm.I spent a couple of hrs this morning getting thick blocks of ice out of the freezer,i took the back cover off(and removed more ice) and cleaned all the vents etc..and have spent the last 2hrs waiting for it to start... (read more)
Written on: 06/06/2010
I have had my Hotpoint FF200E "Future" Frost Free fridge freezer for about 2 years, the current one is a replacement made after only 6 months.
I replaced a Zanussi Fridge Freezer with this Hotpoint, the Zanussi I gave to my mother, that Zanussi is till going strong and problem free and now about 7 years old.
I am still getting ice build up in the base of the Hotpoint FF200E freezer compartment and have to remove the ice most weeks. I now have a thermometer in the fridge compartment, this... (read more)
Written on: 26/05/2010
The freezer has started leaking though its supposed to be a frost free freezer, every morning when we come down stairs there is a small puddle under the opening of the freezer door, on inspection, under the bottom drawer of the freezer,there is ice, which we remove. Then it starts again the following morning. Having read other reviews it seems a very common problem. I am going to get in tough with Hotpoint but don't hold out much hope. (read more)
Written on: 25/05/2010
Yet another example of this problem! I did not read these reviews before I bought the Hotpoint ff200E, and I have the ice forming in the bottom of the freezer, and the fridge does seem to be getting warmer. So far, I have just removed the ice, but now I know what to do. How ridiculous that we all have take the freezer apart for this to work, I will NOT buy any hotpoint appliance again - why aren't you monitoring these review sites hotpoint??? (read more)
Written on: 24/05/2010
We've reached the two year fateful threshold, and the fridge has stopped working. Having read the rest of these reviews, we're going to move all our frozen stuff out to the other freezer tomorrow and switch off the whole lot for 24 hours; let's see what happens! OK - we've got another fridge and another freezer - if not, we'd be VERY unhappy!!! (read more)
Written on: 09/04/2010 by ad7 (1 review written)
I'm a private tenant so I can't say I purchased this, but this past week its been a complete pain! the hotpoint ff200e fridge freezer is intermitantly beeping like a door is open when not, I've checked behind the plate in the freezer for an ice blockage and there is none... well the fridge and freezer is blowing cold to warm air and it stinks! the silver radiator looking element part in the freezer section is warm? I'm really needing some sugestions as the landlord is on holiday and... (read more)
Written on: 31/03/2010
I have the same problem with my ff200e model....I bought it in july 2008 and it didnt have any problems. A couple of weeks ago, my wife woke up in the morning and found that there was a "door open" beeps from he fridge so she made sure she shut the door tight. The beeps stopped but aftre 4 - 5 days, the fridge was warm and food was defrosted. I checked the freezer and it was fine, no problems at all. So I turned the sensor knob to "super cool" but no difference. The next day I... (read more)
Written on: 09/03/2010
It has started dumping water out of the bottom of the freezer door......on inspection it regularly forms a sheet of ice under the bottom freezer drawer. Why did we think those ice making trays were a good idea? A poor £300
Written on: 26/02/2010
Just out of warranty - but have had endless problems with ice at back of freezer blocking cold air to fridge. Four engineer visits.
Two weeks ago I threatened legal action to Comet unless they replaced the fridge, as they had sold me a product that was not fit for purpose and their so called repairs had not fixed the problem.
Well engineer called round today for another repair - took off freezer back cover, saw all the ice and said it was not fixable. Gave me a certificate to choose a new... (read more)
Written on: 22/02/2010
this product only looks goods.there is acommon fault where accessive ice builds up in freezer which blocks airflow reaching the refidgerater.you will have to turn the fridge off every few weeks to allow ice to melt & refidgerater to work.Also the quality of materail used is poor there are cracks appearing all round the body of fridgefreezer.my advise,dont buy it.and for hotpoint you know of the problem so why not offer everyone whose got this product another similar model because i certianly... (read more)
Written on: 19/01/2010
Like many other buyers< i have experienced identical problems with the fridge freezer ie warm fridge 12mm of ice on the bottom of the freezer with it appearing to be fed from the back via one of the fan outlets. Told exactly the same thing as others 100 quid up front or 150 maintenance contract. Read up on what the problem was and have taken the guts out of the freezer compartment found slab of ice across the full width of the freezer from the bottom of the freezing fins to the bottom of the recess into which the trim fits and about 50mm thick. Deiced it with a hairdryer unblocked the drain hole put it all back together and nothing. The lights come on the freezer quick freeze fans runs for about 2 mins and then cuts out
370 pounds worth of scrap metal and plastic 2 years old. My old fridgidaire lasted over 25 years. Hotpoint never again. I am annoyed at myself because if I had just checked the reviews of this, I would have come across all the other disgruntled purchasers. What a load of... (read more)
Written on: 07/11/2009
As this fridge-freezer has gone wrong we have realised that this is the third Hotpoint product we've had that has been really rubbish.
All the plastic bits are cracking: it's just not up to standard. Shelves are all breaking; draws are breaking. We will not buy Hotpoint again. They're rubbish! (read more)
Written on: 02/11/2009
After 14 months of ownership a relay in the electical system broke down. It was repaired after 2 visits by Indeset repair men. I had a choice of paying £100 up front or taking out an extended insurance policy 0f £150. I paid niether and am being sued by Indeset. I reckon that these appliances are being manufactured to last just up to the guarantee period, they are making more from repairs than sales. never again, from now on I will buy anything but INDESIT (read more)
Written on: 26/10/2009
You will be astonished to hear that my HOTPOINT FF200EG developed a problem with the fridge getting really warm and the food going off - what a surprise!! My wife rang Hotpoint who wanted over £100 to repair a fridge/freezer that they must know by now has sustantial design faults and clearly is not fit for purpose. I thank all previous people who have taken the time to explain the defrost process which I will be attempting tomorrow. I will also be cancelling the engineer. I will also be... (read more)
Written on: 22/08/2009
Hotpoint FF200E looks the business, paid a lot for what i thought was a good product only for it to breakdown after 18 months. compressor not working ??????????
Did not take out extended warranty as i thought fridge freezers rarely go wrong, unless of course it is FROST FREE. (read more)
Written on: 10/07/2009
Hotpoint FF200E leaks from bottom of freezer, freezer draws break easily, noisy, door is heavy, ice trays break easily, not much storage space in freezer, hard to clean, very unhappy with it. Rubbish noisy and unreliable. Broke after only 2 years. (read more)
Written on: 06/07/2009 by rennej555 (1 review written)
Two years old, just out of warranty, and now the Hotpoint FF200E fridge is as warm as the rest of the kitchen. Research tells me that I am the victim of a common fault with these, namely that the freezer unit hidden behind the back panel has clogged up with ice restricting cold air to the fridge. The only solution is a rip-off call out charge or to empty the whole freezer, use a hair-dryer to defrost the ice, then hope for the best.
Hotpoint should be ashamed. (read more)
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