Ocado Avoid Placed an order with a Groupon discount voucher. Picked a delivery date. Day before delivery order gets cancelled. Delivery is Cancelled last minute 4 TIMES. Start complaining vehemently on twitter #Ocado and email to CEO. Customer Service manager finally calls admits delivery will be cancelled yet again so now 5 times. Agrees to goods for free (so relatively happy) Day before delivery manager phones to only offer 50Pct. And lies that previously he denied offering the goods for free. Told him to give shove the goods where the sun don't shine. Email again to CEO. Start twitter complaining. Ocado now threatening to block me on their twitter feed.

Cancelled my order for no reason. Never again!

As a cstm (delivery driver) you are treated like dirt, both by the customers AND the managers. You are expendable and they know it. If anyone complains about you for whatever reason (bad parking, not smiling hysterically etc) you will lose your job. The camera in the cab spies on you all the time and is very oppressive, the management will always use it against you as it logs and records EVERYTHING, so don't go over the speed limit by even one mph. It's very physical, hard work like taking £200 worth of heavy (large water containers etc) shopping up 4 floors with no lift constantly all day. when you first start they try and tell you this is only occasional. no its not, it's every day and it's very hard work. You will lose your job for ANY reason at Ocado and the very high driver turnovers prove this. All in all, a horrible and oppressive company to work for next to minimum wage. Ocado will ALLWAYS take the word of anyone else over yours so don't waste your breath trying to defend yourself against customers malicious complaints etc. Stay well clear of the Ocado bullies (management) and work for Asdas or Tescos instead.

I have been using Ocado for over 2 years nowm for on average two orders per week. I would love to have given 5 stars, but can't for one reason - the packing of the shopping. There are so many problems with items being squashed, smashed, split and spilt. Often there is the appearance that everything has literally been thrown in the bags - food products like yoghurts with layers all mixed up, bread under 12 tins of dog food, as just two examples. This is generally a weekly occurence, and I believe this is due to the speed and high amount of packing required of the packers who work on a 'paid by piece' basis.The website is great; easy to navigate, saved favourites, very user friendly. The range of products fantastic. There are hardly ever missing items, hardly ever (can't recall any actually) substitutions.The drivers are polite, friendly and helpful, always being on time (1 hour slot) and if there is a problem with a delivery being late, in unusual circumstances then there has been a personal telephone call and explanation. The delivery pass is very good value and I find lots of other nice touches too - the email reminders, sufficient time and ease of editing orders and (fortunately) the ease of securing refunds. Unfortunately, I often have to apply for a refund for 1 or 2 items per order, but there is never any problem with this, which is done efficiently online.I have made various complaints about packing when it has been particularly awful, to be told that they will give the individuals more relevant training and they are 'in the process of changing procedures' to improve this aspect of their service. Well, I've seen no change in the last 12 months! I continue to use them, because having used all other main grocery shopping companies, the positives with Ocado still make them the best in my opinion.

ordered all my things online, came 2 days later right to the door , friendly good value and would use again

I am highly disappointed with the turn of events that has occurred with my first ocado experience. Upon hearing very good things about this service from my housemates, I signed up for an account and placed my first order with ocado. Shortly after, I received a message stating that my order was canceled due to verification problems with my debit card. I then phoned customer service, knowing there was absolutely nothing wrong with my debit card, to ask what actually had happened. I then was told that someone from the same address had an outstanding bill, and needed to pay in order for my account to reactivate so I could place my order. I then spoke with my housemate, who paid his bill with ocado. After waiting for a few hours, I tried to log into my account again, and it remained "inactive." I then phoned customer service, and was told. after waiting for an hour on hold, that the payment was shown to have been placed, but it needed to be cleared in order for my account to reactivate. I then waited all day today and recently tried to log in once again (even though I am getting quite tired of trying), and my account still remains inactive! They refused me service because my housemate didn’t pay his bill. They made my account inactive, and accused me of lying about who I really was. I am unable to lift my own groceries due to a recent operation, and this service would have been very useful. However, I will now look elsewhere because I refuse to give business to a company that treats their potential customers this way!

I've been using them since 2005 and have forgotten how to shop. I have also noticed how less stressful shopping is. If something is not quite right, I ask myself "Would I have picked it off the shelf myself?" It yes, I will live with it, if not, I request a refund and it is returned to my card within 48 hours, no questions asked. Of course, over the years, things have gone wrong. That's not really the point though - it's how problems are dealt with. And if things go completely 'bits up' one message to the CEO Tim Steiner will put things right. Some people moan over price... I see it like this: -If I go to Asda I have to buy branded or Extra Special products at a higher price to get the quality I need. -At Ocado, the quality of the Waitrose and Ocado products are good value and good quality.