The Wedding Wardrobe, Chester Le Street, County Durham Reviews

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★★★★☆
4.3 / 5
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Latest Reviews

★★★★★

“AMAZING SERVICE - FANTASTIC STAFF ”

Written on: 27/06/2014 by Rachs1979 (1 review written)

Can't recommend the Wedding Wardrobe enough.....absolutely amazing staff, I have been given fantastic advice and service off one of the ladies that works in the store, she was fantastic. I absolutely love my dress and can't wait to wear it this December. Best shop to purchase the dress of your dreams, so much choice and nothing is to much trouble. Once again thank you so much… Read Full Review

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★★★★★

“Amazing Service”

Written on: 23/06/2014 by Sam8488 (1 review written)

The Wedding Wardrobe was the first dress shop I went to. I was very nervous, and was almost certain I would not find my wedding dress in the first shop I went to - in my head, this was a sort of training exercise! As soon as I got there, Lynn put me at ease. She asked me the kind of styles I liked, and then pointed me in the right direction so I could start looking through the rails. I picked out 3 or 4 dresses and started trying them on. I was really worried about being in my underwear in… Read Full Review

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★★★★★

“Lovley staff so helpfull if you leave with a dress or...”

Written on: 16/06/2014 by Ruthsecretbride (1 review written)

My fiance and i had decided to get married at Gretna green it is a big secret so i have 2 months to prepare i tried a number of wedding dress shops that could not get me the dress i wanted within that time. i booked a same day appointment with the girls at wedding wadrobe, to my relief the girls were so accommodating after a few snotty shops i had been to! They introduced themselfes straight away and made me feel welcome instantly. They let me choose some dresses and they also choose some that… Read Full Review

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★★★★★

“excellent customer service”

Written on: 14/06/2014 by biggirlsarebeautiful (1 review written)

Today 14th june 2014 was my first real time looking for my dress. I had been to a couple last year but felt they didn't want to know me was I wasn't getting married that year so felt hurt, so today I was nervous not excited but as soon as I arrived I met lynn and from the off she was spot on for me I told her want I thought I wanted and she also picked out dresses which she thought i would suit me and boy was she right. am a bigger bride but she never made me feel as if my size was an issue we… Read Full Review

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★★★★★

“The only place I would reccommend”

Written on: 07/06/2014 by BuddyHolly123 (1 review written)

I visited a few wedding shops before this coming across the Wedding Wardrobe and I can honestly say this is by far the best experience I had. From my first appointment to taking my wedding dress home the service was first class. I never felt like the staff were pressuring for sales and I was encouraged to take my time and try on different styles of dresses after all this is an important decision. They were fabulous they were friendly, fun and made me and my family feel welcome. Thank you so… Read Full Review

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★★★★★

“Five Star Treatment”

Written on: 27/05/2014 by amymason87 (1 review written)

When I visited the Wedding wardrobe for the first time (may14) I was overwhelmed with the politeness and friendliness of the staff. They made me and my family feel so welcome. They were so helpful and professional. I have visited a few wedding shops looking for my perfect dress, none of the staff were even half as nice and good as those at the wedding wardrobe. Needless to say I returned to the Wedding Wardrobe and ordered my dress. Upon my return I met the owner/manageress, who was equally as… Read Full Review

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★★★★★

“excellent”

Written on: 10/03/2014 by hailz (1 review written)

Felt welcolmed and at ease. Lady who helped with the dresses was lovely, felt I had known her years. Made choosing the right dress easy and would recommend this place to anyone… Read Full Review

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★★★★★

“Excellent Service”

Written on: 03/11/2013 by Jamee2013 (1 review written)

The Wedding Wardrobe was the first shop that I visited and I was immediately impressed with the great customer service I received from Lynn and Gena. My first appointment lasted over an hour and I tried on many different dresses. Both Lynn and Gena were very forthcoming with ideas, showing me different dresses and I thought from my first visit I had found my perfect dress. I made a follow up appointment for the coming weekend so my Sister could see the dress. The next visit was as equally… Read Full Review

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★★★★★

“Fantastic Experience”

Written on: 21/10/2013 by JuicyJo79 (1 review written)

I have to say I had a great experience at The Wedding Wardrobe. It was the fourth shop I had been to. I was really impressed with how friendly the staff were. They enabled me to try on a huge amount of dresses, some I picked and some they picked for me. They showed me how different dresses could be changed with a lace cover over the shoulders or by adding a belt etc. It was great fun. I found my dress and was so happy. The service from the staff was lovely. Other people have commented on sizes… Read Full Review

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★★★★☆

“Wedding dresses”

Written on: 21/09/2013

I would like to give a big thank you to the to wonderful ladies I spent three hours with to day going through dress after dress. Their patience and time was so much appreciated. And they where so understanding of my needs, I have been in quite a few bridal shops over the past few months but this bridal shop and staff are at the top of my list. I hope to see you again soon and again thanks for the friendly experience… Read Full Review

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★★★★★

“Super Service From Start To Finish!!”

Written on: 03/09/2013 by PhilippaRothwell (1 review written)

I first visited the Wedding Wardrobe nearly 12 months ago on a spur of the moment with my Mam. I know that they do prefer you to book to make sure that they are able to give you their full attention but when we arrived they were quiet so we were warmly invited in. I went in with the idea of just looking around to see what was on offer. I had an idea of the type of dress that I would like and wanted to see what was available. They have a very good selection of dresses with knowledgeable sales… Read Full Review

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★★☆☆☆

“Lovely dress but left heart broken”

Written on: 17/08/2013

I recently bought a dress from the wedding wardrobe and have been left feeling awful about myself. I love my dress , and felt amazing in it unfortunately the sales lady clearly did not think so. After firstly asking if I'd put weight on (even though we'd already discussed I had bought a dress a size smaller to encourage a slight weight loss) I was told I not only had back fat but that I clearly can't get away without a bra as to quote, your boobs just drop!!! I don't mind anyone giving me an… Read Full Review

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★★★★★

“Wonderful Experience!!!”

Written on: 16/08/2013 by Clarksta13 (1 review written)

I only visited 'The Wedding Wardrobe' as I live nearby. My intention was to then go into town. No Need. I made an appointment and upon entering the store (with my sister)was greeted by Lynn. I was extremely anxious and,as a more 'mature' bride I was very uncertain about my choice of dress. I went upstairs and Lynn put me at ease immediately. She was very patient with me and we narrowed the choices down bit by bit.I loved the first dress I tried on and said to Lynn I would take it ha ha!!! She… Read Full Review

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★★★★★

“Brilliant!”

Written on: 03/08/2013

After having visited a number of bridal shops in search of my perfect wedding dress, I was beginning to lose hope of ever finding the perfect one for me. However, I was extremely impressed with the service and advice I received at The Wedding Wardrobe today. I had no idea what I was looking for so needed to find people with experience and knowledge to guide and advise me. I found all of that and more at The Wedding Wardrobe. My assistant was lovely and very patient and knew what would best… Read Full Review

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★★★★★

“Wonderful Wedding Wardrobe!”

Written on: 13/07/2013 by anj2 (1 review written)

Went today to look at dresses, Overwhelmed by the experience I have had. Wonderful staff, Lynn made me feel like only I mattered and couldn't have helped us more. Selection of dresses and accessories is incredible, Lynn knew exactly the sorts of things I was after which made it an excellent experience! I have been since to another bridal shop this afternoon and nothing compares to the experience I had at Wedding Wardrobe, from the moment I stepped in the door and was greeted by Lynn I knew I… Read Full Review

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★★★★★

“I couldn't recommend wedding wardrobe enough lovely...”

Written on: 23/06/2013 by SammyHaden (1 review written)

I couldn't recommend wedding wardrobe enough lovely friendly staff very helpful especially Lynn she had plenty of time n made u feel very comfortable. After trying on alot of different styles of dresses at different shops finally found my perfect dress at wedding wardrobe! Just fab! :-)… Read Full Review

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★★★★★

“wonderful shop!!!”

Written on: 19/06/2013 by gemsi (1 review written)

i visited the wedding wardrobe as id been recommended by a few people. i tried on lots of dresses there and found the perfect one!!! the staff were all friendly and could help enough. i then went back today for a dress fitting, she was lovely and advised me alot. also lthe other staff were very friendly and made lots of time for me, they made me feel comfortable and answered all my questions!!! i left feeling at ease. they all went above and beyond their roles and seemed to genuinely want to… Read Full Review

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★★★★★

“Wonderful Wedding Wardrobe!!!”

Written on: 30/03/2013 by LisaElle (1 review written)

The Wedding Wardrobe was the first shop I visited as they were the only stockists in the area of my preferred designer, Farage. From entering the shop myself and my mum and aunt were made to feel very welcome with personal introductions from Lynn and Olwyn. Lynn took the time to listen and look at photographs of dresses i had seen in London and York bridal shops so she knew exactly what sort of style I was looking for in a dress. Although the shop did not stock the exact dress i wanted, i found… Read Full Review

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★★★★★

“wedding wardrobe ”

Written on: 18/03/2013 by Jennifermason1 (1 review written)

Since starting to plan my wedding I've been to many shops and tried on many dresses. Most of them I feel awful in. When I went into this shop for the 1st time the atmosphere was so good. Everybody that works there wanted to help me find the perfect dress. The sales woman explained that if I try a dress with a dropped waist I would look much better. But she still let me try on the other styles. She also told me to go for a sweetheart cut as this would suit me better . She even advised me on what… Read Full Review

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★★★☆☆

“Manageress not at all interested in customers at her shop”

Written on: 17/06/2012

I went to The Wedding Wardrobe for my wedding dress in 2011, as it was a local. I didn't have an appointment, but was accommodated as luckily there was a free slot. The lady who helped me (not the manageress, Sharon) was professional and attentive, as was another member of staff who showed genuine excitement and pleasure in me trying on a dress. I had only tried on the one dress, full stop and it was only the 2nd shop I visited (the 1st being Durham) I knew I wanted the dress- it was the one-… Read Full Review

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Om200652's Comment

Written on: 25/03/2013

hi,my name is olwyn monte and i am the owner of the wedding wardrobe and i would like to sincerely apologise for the disappointing experience you had in my shop,the manageress in question is no longer working for me,i can ensure future customers that we now have a very enthusiastic and professional team here at the wedding wardrobe,if any customer feels that the service they are entitled too is not up to the standard they expect would they please ring me on 01913882226,and i will personally deal with their grievance.

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Karen83's Comment

Written on: 26/03/2013

Hi,
I still recommended the shop to those on the look for a dress, because I did have a lot of positive things to take from my experience. 2 of the staff who assisted were fine in showing interest and being friendly- one member in particular, who was there each time I was in, used to call me the 'red bride', as the dress I purchased was an absolutely stunning burgundy red farage gown. It still gets talked about, nearly 2 years on, by people who have actually only seen photos, even, and not the actual dress! I've never seen another dress I liked more! (I still have my dress, too!) And the shop were great at getting a tiara custom made for me- working with me as to what I liked, and getting shoes, too. I just felt the manageress really let the experience down for me, and my now MIL. She could have done with being more friendly and involved, speaking to customers, instead of being there, on the shop floor, during such as final fittings etc, but never actually acknowledging you! It did spoil the overall experience, back then, somewhat. I noticed the Wedding Wardrobe facebook page is much more active and has a whole new fresh vibe to it, over recent months and I'm sure your current team are doing you proud!

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