Emma Roy, Edinburgh Reviews

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★★★★☆
4.1 / 5
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Emma Roy, Edinburgh
Emma Roy, Edinburgh
Emma Roy, Edinburgh
Emma Roy, Edinburgh
Emma Roy, Edinburgh
Emma Roy, Edinburgh
Emma Roy, Edinburgh

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Latest Reviews

★★★★★

“Wonderful experience”

Written on: 28/09/2013

My future daughter in law had booked into Emma Roy's for an hour appointment and from the moment we walked in were made very welcome and very important. The assistant asked us what we were looking for and we gave her our thoughts and straight away she went to work and brought 4 dresses for her to try on. One by one she tried them on and tried on 2 of the dresses again. Our assistant was very pleasant and helpful to us and we were not rushed in any way or told what we should be looking for at… Read Full Review

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★★★★★

“Amazingly professional,warm service!”

Written on: 01/03/2013 by Nicola32 (1 review written)

My experience at Emma Roy's bridal shop was absolutely wonderful!!! From the moment I walked thru the the door I was greeted with a smile and a warm welcome.The staff member named [name removed] was very professional,friendly and amazingly patient.I knew from that moment I would be purchasing my dress at Emma Roy's.The selection was great and the prices very affordable!I purchased my dress that day and and I know ,I made the best ever purchase of my life!Thank you [name removed]and the team at… Read Full Review

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★★★★★

“Excellent Service! Thank-you!”

Written on: 10/11/2012 by HAPPY2704 (1 review written)

I cannot say thank-you enough for all your help-everyone has been so lovely and enthusiastic and genuinely excited for me! You are all stars! Keep up the good work! I would have no hesitation in telling all future brides this is the place to be! xx… Read Full Review

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★★★★☆

“Great service, and good range of dresses in stock”

Written on: 07/11/2012

Very pleased with my appointment for wedding dress trials at Emma Roy's in Edinburgh. Staff was pleasant and helpful, and genuinely interested in finding me the perfect dress. The consultant paid close attention to my requests, and pulled a number of different styles and qualities for me to try on. Patient and very friendly, I will be happy to recommend this shop to any bride-to-be!… Read Full Review

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★★☆☆☆

“Emma Roy - Jekyll and Hyde Experience”

Written on: 08/08/2012 by IslaD (1 review written)

I had a very mixed experience at Emma Roy. On the positive side, the range of wedding dresses they have in stock is unsurpassed and I can't thank the sales team enough for their help, they really were excellent. The alterations service, on the other hand, is a completely different kettle of fish and I had a truly terrible service from them. When I arrived for the second fitting of my dress, I was horrified to find that there were several dirty marks on it! I asked for it to be cleaned and was… Read Full Review

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★★★★★

“EMMA ROY- THE BEST BRIDAL STORE AROUND!!!”

Written on: 13/07/2012 by PositivePercy (1 review written)

Just wanted to say a HUUUGE thank you to every single person who works at Emma Roy from the stylist team to the seamstresses to the fabulous Lorraine! My wedding dress was perfect, fitted me like a glove and looked great! From the minute you walk into Emma Roy you are constantly greeted with happiness, smiles and a big warm welcome. Down in the bridal salon the stylists are just lovely, caring and want to help you, nothing is too much bother. To all the negative reviews who think that the… Read Full Review

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★★★★★

“Nuala was amazing - Emma Roy Edinburgh”

Written on: 21/04/2012

Walked into the shop where we were told appointment only, but we're directed to the first floor to see if any assistants were free. Luckily Nuala was free, She asked me what style I had in mind, I told her I was open minded. With that she grabbed several dresses and asked that I look through to see any liked. The first one I tried on I absolutely loved, but she asked that I try on a few more. Having seen what had suited me she mentioned there had been a delivery that morning so suggested I try… Read Full Review

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★★★★★

“First Class Service!”

Written on: 19/04/2012

Totally amazing service!!! Cannot fault the service provided to myself. All the staff were friendly and cheerful, Dorcas in the sewing room altered my wedding gown and I want to say a special thanks to her and all the Emma Roy team. My wedding day was a wonderful experience and my dress was admired by everyone! Pauline… Read Full Review

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★☆☆☆☆

“terrible experience”

Written on: 12/04/2012 by needadress2 (1 review written)

I would never recommend Emma Roy to any bride. I made an appt to which i was left for 30 mins (whilst staff were on lunch) thats fine i had a look through the dress while another 4 brides entered the shop with friends/family. Wedding dress shopping should be an exclusive experience, not full shop with busy staff and being left. i called twice to ask for a dress to order in in which i received NO calls back, on my 3rd call to ask about the dress i was over quoted by £2100 ( since another shop… Read Full Review

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Emmaroyofedinburgh's Response to needadress2's Review

Written on: 08/05/2013

Can you please contact us directly to discuss this matter further? There has obviously been some mis-communication as we always strive to call back every customer with all queries within 24 hours. We are a large store and offer 6 seperate fitting rooms making shopping for your wedding gown busy but private never the less. Our stylists are all highly experienced and our buisness has been up and running for 27 years.
I can assure you that the previous quote you received from a different bridal store was wrong being £2100 cheaper is impossible for a dress you state to have been quoted £2100. This would make the dress free of charge.
Please do get in touch to rectify the matter.

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Mediterranea1983's Response to needadress2's Review

Written on: 28/10/2013

im currently viewing a beautiful dress there, im happy so far, im sorry that u had a terrible experience, hopefully it wont happen to me

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★★★★★

“Can not fault them”

Written on: 04/04/2012 by Shebby (1 review written)

As the total says, I can not fault them. I had arranged an appointment for Emma Roy for today as well as one other bridal store (who for the time being shall remain nameless) and it was my first ever day going and trying on any wedding dresses. From the moment I walked through the door I was greatest with a smile and the staff were all warm and friendly, especially considering how horrible the weather was outside. I was with my mother and sister and we were then greeted by Kirsty who took us… Read Full Review

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★★★★★

“Emma Roy is a Real Gem”

Written on: 27/10/2011 by Helz (1 review written)

I have just bought my wedding dress from Emma Roy after months of looking! I cannot recommend the staff at Emma Roy highly enough, especially the wonderful Lorraine. Lorraine has been so kind and accommodating...and patient! I lost count of the number of times I emailed Lorraine about different dresses and she never failed to get back to me. She helped me find the exact dress I was looking for...in fact she directed me towards what I wanted , before I even knew what I wanted! Any question I… Read Full Review

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★★★★★

“I would just like to say what a fabulous experience I...”

Written on: 15/03/2011

I would just like to say what a fabulous experience I had when I visited Emma Roy to choose my wedding dress in January 2011. Nuala was amazing. If it had not been for the knowledge of Nuala and her enthusiasm to delight I would never have considered the dress which is now the dress I will get married in. Nuala made me feel very special like one of her daughters and helped me choose my veil and hairpiece to match my beautiful dress. Thank you Nuala you were wonderful and made me feel like a… Read Full Review

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★★★★★

“I had my appointment at Emma Roy bridal in Edinburgh...”

Written on: 29/11/2010

I had my appointment at Emma Roy bridal in Edinburgh as I had requested a specific dress in a small size. After travelling from Glasgow, my first visit was great and the lady who attended to me, Kirsty, was very helpful. I liked the dress so much that I went back a few weeks later to try the dress on again. Kirsty remembered everything about me from before. The welcome and service we received was fantastic! All the girls gave excellent advice and nothing was a bother for them. After I had… Read Full Review

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★★★★★

“Went shopping to Emma Roy yesterday to get my 2...”

Written on: 21/11/2010

Went shopping to Emma Roy yesterday to get my 2 bridesmaids dresses and we were assisted by Vanessa. Vanessa also helped me pick my wedding gown a few months ago. Although this review is about Emma Roy, it's mainly about Vanessa. She is so amazing and lovely, it's like having your best friend or your sister with you! She is very talented at her job, and she made me feel like a princess trying on all the different tiaras and veils. Vanessa is also extremely helpful and welcoming and I can't… Read Full Review

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★★★★★

“I initially travelled through to Edinburgh as Emma Roy...”

Written on: 14/10/2010

I initially travelled through to Edinburgh as Emma Roy had the dress I liked in my size in stock. The plan was to try it on and if I liked it I would order the dress in Glasgow where I live and work.

Like all good plans mines changed. The staff in Emma Roy were warm friendly and most of all honest, there is also expert dress makers on hand to give advice on wether your dress can be altered. The shop is also spotless and feels and looks like a wedding shop should (down stairs is pale cream… Read Full Review

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★★★★★

“I visited every shop in Edinburgh and way beyond and...”

Written on: 14/08/2010

I visited every shop in Edinburgh and way beyond and ended up getting my dress in Emma Roy. I had heard some negative reviews but went with an open mind and was so so pleased with the service I received.
I think I must have been served by every member in the shop at one point, not cause I'm an akward customer but because i kept asking what people thought and just got them all involved. Ruth, was really the one that helped me the most. She was so patient, helpful and truthful which was… Read Full Review

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★★★★★

“Before visiting Emma Roy I read all the reviews, and...”

Written on: 03/08/2010

Before visiting Emma Roy I read all the reviews, and the bad ones didn't put me off. I'm glad I didn't take any notice of them because my experience was wonderful. The staff were very helpful and extremely pleasant. They really couldn't do enough for me. I was looked after by Vanessa and she was amazing. She knew exactly what I was after and she made me feel special. I'm one of the fussiest people you can get and this didn't phase her at all. She helped me every step of the way and was… Read Full Review

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★★★★★

“I went to Emma Roy's as i had been advised that it was...”

Written on: 07/07/2010

I went to Emma Roy's as i had been advised that it was a good place to start. I was served by a girl called Vanessa and she was amazing. From the second i walked in i was made to feel really special and the whole day was just wonderful. If it had not been for the knowledge of Vanessa and her enthusiasm i would have never considered the dress which has now become the dress i will be getting married in. Thank you ladies, you were all wonderful and it was a day i will never forget. D… Read Full Review

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★★★★★

“I was married on Saturday May the 8th 2010. ”

Written on: 20/06/2010

I was married on Saturday May the 8th 2010.
I cannot reccomend Emma roy highly enough.
Krsti helped me pick out my wedding gown Chelsea by Maggie Sottero.
The style was perfect for me and the alterations on my dress were carried out professionally and Vanessa was always very helpful.
My sister is being married in September 2010 amd we have booked an appointment to view the new Maggie collection in October this year.
We are all looking forward to going in and saying hello to all the girls… Read Full Review

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★★★★★

“My daughter has got her wedding dress from emma roy...”

Written on: 17/05/2010 by rosa radcliffe (1 review written)

My daughter has got her wedding dress from emma roy service was fab,going back to get bridesmaid dresses.Her dress dosent come in till sep as its the new 2011 maggie sotterow collection, had a major upset as the dress she first picked she found out her future sister inlaw had chosen for her wedding in july this year. But emma roy won the day and she now has her dream wedding dress, cant thank them enough for their patience and hard work made my daughter one happy bride to be… Read Full Review

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