PlumbWorld UK Reviews - www.plumbworld.co.uk

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Latest Reviews

★★☆☆☆

“Good Products but rubbish service”

Written on: 13/04/2015 by McCall259 (1 review written)

We have bought a number of products from Plumbworld because of their selection but will not bother anymore. After being told an item was in stock and would be delivered in 3 days, called on day 3 and it then turned out to have been be out of stock, spent over an hour on hold and then told it was in stock again and would be delivered within another 3 days, called again after 3 days, another 30min on hold to be told it had not even been despatched! - wish I had gone elsewhere. Customer Services… Read Full Review

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★☆☆☆☆

“Damaged bath ”

Written on: 30/03/2015 by Thelimit (1 review written)

my bath was damaged in transit peeling back the film revealed a broken corner it's been three weeks. After which they told me the bath wasn't available. Please don't buy from plumbworld, she ignores emails and claims she's responed but doesn't prove it after being challenged. They don't care once they have your money and will string you along. I wish I'd never heard of them… Read Full Review

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★☆☆☆☆

“cant get refund”

Written on: 30/03/2015

this company owes me £99.57,been promised a refund for 5 weeks,same old story every time,accounts are dealing with iy ,cheques has been sent,looks like i will have to go to get legal action with this lot,what a way to treat an oap… Read Full Review

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★★★★★

“Surprisingly brilliant”

Written on: 12/02/2015 by SarahGeeHaHa (1 review written)

PlumbWorld were the only company that had exactly what I wanted for my new bathroom but I was very concerned about placing the order after reading these reviews. All I can say is they were brilliant from start to finish. Easy to order, phone call to confirm delivery four days after ordering, choice of delivery dates, easy to track delivery, delivery when expected, lots of substantial packaging and inside was the most beautiful contemprary wall hung grey gloss furniture with a ceramic basin -… Read Full Review

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★☆☆☆☆

“Terrible - wish I had read the reviews”

Written on: 03/02/2015 by NickJP (1 review written)

I bought a bathroom suite for a rental property with Plumbworld specifically because their website states up front that they do next day delivery, which to my cost I have discovered is utter rubbish and should be investigated by trading standards. I placed my order, including a handsome delivery charge, and received an email listing all my items to be dispatched from the warehouse and tracking details. So far so good. 3 days later - nothing, no info on the tracking link. I call several… Read Full Review

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★☆☆☆☆

“Avoid this awful company”

Written on: 01/02/2015 by Nathen129 (1 review written)

Ordered goods that were in stock, 7 days later still awaiting delivery, everytime we ask just keep being told it will be another 5 days, terrible customer service, the girl in the office talks like a total robot, no emotion, no apology just repeats...the order can take up to 5 working days, well its already been 7 days and shes still saying the same!! Would never order from them again, didnt even want to give them one star, they dont deserve that. Probably going to cancel the order and go… Read Full Review

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★☆☆☆☆

“Plumb world are the worst company I have ever had the...”

Written on: 31/01/2015

Plumb world are the worst company I have ever had the displeasure of dealing with. We thought we were getting a bargain in jan sales but they take your money hold it for weeks keep telling you it's in stock saying its in an overflow warehouse. But they never ship. We still waiting no shower doors and they have our money. The parrot on the phone just repeats generic responses you would be better off talking to an automated system. Mr. Unhappy Avoid avoid avoid Warn everyone… Read Full Review

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★★★★★

“great service ”

Written on: 22/01/2015 by Cesarg79 (1 review written)

I ordered new shower room from them. Everything arrived within the time expected. All goods appear to be very good quality. They kept me updated at all times about stock and delivery. So far been faultless. Would use them again and would recommend them to others. Price paid was extremely cheap for quality goods… Read Full Review

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★☆☆☆☆

“They do not do next day delivery despite the advertising”

Written on: 22/01/2015 by Alex-Lowton (1 review written)

I needed a new electric shower desperately to replace my broken shower, I chose Plumbworld because it said NEXT DAY DELIVERY. At all times during the checkout process, it said NEXT DAY DELIVERY. Two days later I rang Plumbworld who tell me they do not do next delivery, my item hasnt even been picked yet, they could guarantee dispatch that day and it would take up to 7 working days to be delivered. Not happy I asked for a refund, to which they replied it would take up to 7 working days. So I… Read Full Review

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★★★★☆

“GOOD PRICE, FRIENDLY HELPFUL SERVICE ”

Written on: 16/01/2015 by Wellworthy (1 review written)

Placed my order for Mira shower before reading this review site. Was quite worried, unnecessarily as it turned out, by what I read. I had a slight problem with stock allocation which was quickly sorted by the woman I dealt with in Customer Services The carrier UKmail kept me updated by e-mail on expected delivery and item arrived within the one hour allocated slot. Not the quickest service but that was not the criteria. So all in all, Good product at a good price with good service. … Read Full Review

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★☆☆☆☆

“After Service? - NONE!”

Written on: 13/01/2015 by dale1963 (1 review written)

Purchased a shower recently from this outfit and it now has a fault, not their fault of course BUT I have emailed them asking for them to sort it and I've had no response despite repeated emails. I contacted the shower manufacturer and it was sorted out immediately but no thanks to Plumbworld.co.uk. Just as well as my next step was to contact Trading Standards! … Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 08/01/2015 by Taraross (1 review written)

Processed an order I had cancelled in error then refused to refund the bank charges I got because of it. I sent all the evidence to them as requested and felt like I was dealing with customer service personnel who were trying to be deliberately stupid and work on the basis that the more silly emails they sent me, the more likely I was to give up. I will never use them again… Read Full Review

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★☆☆☆☆

“Take your money and dont deliver the goods!”

Written on: 09/12/2014 by krTodd466 (1 review written)

When an item states its in stock on their website - don't believe them. The items are in stock in their manufacturers warehouses abroad and haven't even arrived in the uk!!! Thyve taken my money and carriage charges and I am left waiting without a functioning bathroom without the order being fulfilled anytime soon. The chirpy girl on the phone just repeats that they are having issues in their dispatch centre ... yeah the issue is they have nothing to dispatch!!!!! im not alone here and I wish… Read Full Review

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★★★★★

“Great product and service”

Written on: 21/11/2014 by Diane24 (1 review written)

I read the reviews here and rang the company to ask if the product was in stock and could they guarantee next day delivery. The answer to both questions was yes so, with some trepidation after reading the poor reviews on this site, I placed my order for a Mira Sport power shower. The shower arrived next day and is great. Our plumber could not find a better price so we are really pleased both with product, price and customer service… Read Full Review

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★☆☆☆☆

“*DO NOT USE THIS COMPANY*”

Written on: 22/10/2014 by CaitlynCross (1 review written)

A total joke from beginning to end...In fact it took nearly 2-weeks for Plumbworld to despatch my order. When they finally did despatch; I received half a toilet and a kitchen sink without the tap i ordered (which i still havent received). When the other half of the toilet arrived it was smashed to bits. To top it all off I was told a refund would not be made as i had reported the damage a few hours too late !!!! Think twice before you place an order with this company...although their… Read Full Review

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★☆☆☆☆

“PLUMBWORLD. Ordered goods, paid £70 for delivery,...”

Written on: 24/09/2014

PLUMBWORLD. Ordered goods, paid £70 for delivery, expected the goods to arrive within a few days. 10 hours after ordering I rec'd e-mail saying all the goods were out of stock and wouldn't be into their warehouse for about another 3 weeks. I telephoned to ask for a reduction in my carriage fees because of this delay. Told this wasn't possible. I then asked if deliveries normally came into their warehouse from the suppliers on time. I was told that they didn't have that information! The girl in… Read Full Review

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Mariaackroyd2's Comment

Written on: 09/12/2014

I have the same issue!!!! I wish I'd come across these reviews before I bought. ThEY are shocking!!!!!!! stear well clear!

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★☆☆☆☆

“I wish I had seen this site before using Plumbworld”

Written on: 17/08/2014 by 452Sweeney (1 review written)

Absolutely awful, purchased a full bathroom suite but the back to wall pan had the fixing holes in the wrong place and the fittings in the hidden cistern were of such poor quality I had to replace them also the bath panel I ordered was not the one they delivered and was too long to fit, Customer Services not good as, if you ask a technical question they will not help and say they are an on line supplier only DO NOT USE these people!!!… Read Full Review

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★☆☆☆☆

“THESE PEOPLE DO NOT HONOUR GUARANTEES”

Written on: 10/08/2014 by mikefiske (0 reviews written)

OK until something goes wrong. I bought a Franke sink from them, which turned out to have a manufacturing defect that was not seen until well after it was delivered. Spoke to Plumbworld customer services who refused to entertain any sort of claim for repair or replacement. Unless damage is reported at the time of delivery they won't do anything. This is OK until something fails due to faulty manufacture. Most companies will repair of replace if items fail within 12 months due to manufacturing… Read Full Review

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★☆☆☆☆

“Useless!!!”

Written on: 29/07/2014 by Fabiane99 (1 review written)

Ordered a bath panel & twice it was delivered badly damaged- even the delivery driver said "they do this all the time" customer service do nothing, I just wasted more time calling & emailing... There are far better bathroom companies out there, I would suggest you avoid this one… Read Full Review

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★☆☆☆☆

“The don't deliver!”

Written on: 26/07/2014 by KylanDalton (1 review written)

Just had an awful experience with Plumbworld. Order a toilet and towel rail and they promised to deliver them twice and twice we waited in all day. We were told they would deliver from 7am until 9am only for me to have to call them a total of 14 times to speak to apologising staff who never then called me back once. Spoke to managers who said their courier company weren't performing but couldn't do anything about it!!! We ordered other products from Bathstore which arrived on time. Do not… Read Full Review

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