PlumbWorld UK Reviews - www.plumbworld.co.uk

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Latest Reviews

★☆☆☆☆

“Terrible customer service, items still not delivered”

Written on: 21/01/2016 by Churchill1957 (1 review written)

Absolutely terrible customer service - rude and obnoxious, unable to answer any questions and/or engage in problem-solving activities, do not read the responses they are being given, pretty much advise to email MD[at]plumbworld.co.uk as are unable to resolve any issues themselves. Delivery terms and conditions are unclear at the point of order and you are only informed of REAL terms and conditions once the order is placed. REAL delivery terms require you to pay extra for delivery. Never saw… Read Full Review

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★☆☆☆☆

“Awful customer services”

Written on: 23/12/2015 by CodyCastro121 (1 review written)

I ordered a toilet seat which in description gave the impression was a standard fit. This was not the case so I thought no problem I will return and get a different one. Should be simple yes? No basically you have to return the item by courier at your own cost. The cost of return was about the same as the seat cost plus I then had to buy another one and risk that one not being a standard fit. Yes in the teeny weeny small print at the bottom of the page that of course EVERYONE reads this is… Read Full Review

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★☆☆☆☆

“Dreadful After Sales Service”

Written on: 23/12/2015 by Eudo (1 review written)

This company is brilliant at taking your order and money then it all turns into a nightmare, I spent £609 with them in one order, most of the bits were either not supplied, supplied incorrectly or with bits missing, I had to spend a further £189 with a proper supplier so as to get the toilet and sink working, customer service is a absolute joke, they are rude, interrupt you when you are talking , do not get back to you and do not resolve your problems, I have been installing bathrooms for 20… Read Full Review

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★★★★★

“First Class all round”

Written on: 24/11/2015 by sfSparks1968 (1 review written)

I can only write good things about my purchase. I ordered a Mira shower on Sunday and it arrived well packaged today (Tuesday). I was advised of progress at all times and I found delivery by UKMail truly excellent. I particularly like their tracking system and how they kept me informed about my delivery. To sum up I found excellent prices at PlumbWorld, very good communication and perfect delivery. Personally I would recommend PlumbWorld and I would certainly use the company again for future… Read Full Review

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★★★★★

“Credit where credit's due”

Written on: 18/11/2015 by Ashbyoj238 (1 review written)

Ordered my bath panels from Plumbworld on line at 12 noon Friday - they've arrived at 2.30pm Monday. Exactly to order, at a good price and wrapped perfectly. I was concerned by some of the reviews and so used PayPal - 'pay after delivery' just in case because this order was under £100 and not necessarily covered by credit card refund rules. They obviously need to look at their communications. I had nothing to say they'd dispatched the items and what method they'd used. Always useful to know… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 01/11/2015

Bought a shower from them on Ebay at £238.74 then noticed same thing on their Plumbworld's own website was priced at £201.98 (normal price, not a special offer). Accept it was my fault for not shopping around but assumed wrongly that Plumbworld was a reputable Company and that their Ebay prices would be the best. When I queried the gap in prices with them all I got was a confusing answer that their prices varied on different sites and they came across as being not bothered about whether I was… Read Full Review

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★☆☆☆☆

“STAY AWAY”

Written on: 26/10/2015 by SJardine (1 review written)

I tried to purchase a shower from this company and the order was stopped due to fraud checks! When I tried to reinstate the order I was greeted with unhelpful customer services and sales personnel. They do like the word "UNFORTUNATELY or NOT THIS DEPARTMENT!" Cancelled order only to have said shower delivered the next day!!! Had arranged pick up and been let down so had to waste another whole day a second time for it to be picked up! That was two weeks ago and i still have had no apology or… Read Full Review

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★★☆☆☆

“OUT OF STOCK ”

Written on: 16/10/2015 by jayne06mp (1 review written)

I have order two items from Plumbworld. No communication about delivery of the first item so when I enquired about it I was told it was out of stock for two months. The second was ordered from their Ebay shop. The estimated delivery date passed by with no communication. A week later when I contacted them I was told this too was out of stock until December. Why sell things that are out of stock and then not even bother to contact their customers to let them know. Makes it very difficult… Read Full Review

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★★☆☆☆

“The goods were delivered next day as promised and were...”

Written on: 05/09/2015 by 194Coffey (1 review written)

The goods were delivered next day as promised and were as advertised I originally gave Plumbworld 5 stars as up to that point for excellent friendly service HOWEVER when I ordered over the phone and paid by card the sales girl (very polite and helpful) tried to process my card FOUR TIMES and was told that it was not recognised as there " Was probably a problem with their machine " I asked if any money had been deducted and was ASSURED that it had "not been processed" I was asked if I had… Read Full Review

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★☆☆☆☆

“Customer Service Non Existant”

Written on: 25/08/2015 by mrolfe (1 review written)

Avoid maybe cheap but no customer service to speak of. Ordered a number of items, when delivered some items were missing. So we called customer service line, held in long queues, left message and then tried several emails, to arrange delivery at a suitable time as not living at address due to refurbishment. No response! Several weeks later email sent by delivery company in evening to say delivery next day cannot give a time. Contacted delivery company by email as you cannot call and speak… Read Full Review

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★☆☆☆☆

“Accepts order, confirms stock allocated but no goods.”

Written on: 19/08/2015 by blMendoza90 (1 review written)

It is unfortunate that negative stars cannot be allocated because even 1 star is totally unwarranted. Having ordered items & paid via paypal, I received confirmation that the goods had been allocated to the order but for several days checking, kept being advised items "not yet shipped". Finally e-mailed them only to be advised that the goods were no longer available. Although refund (still pending)has been offered, this must surely be the worst form of trading… Read Full Review

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★☆☆☆☆

“Terrible delivery”

Written on: 12/08/2015 by sgraham03 (1 review written)

Ordered a pump on a monday lunchtime, 60 in stock, now past close of play Wednesday, still not dispatched, unless you have all the time in the world, I would go elsewhere. Customer service (having waited 20mins to get through) offered on resolution no prioritising, nothing, just a response of "I don't know what you want me to do"… Read Full Review

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★☆☆☆☆

“never ever again - they ruined my job!”

Written on: 16/07/2015 by SaniyaMalone462 (1 review written)

I am an interior designer and ordered a shower tray for a job, things were immediately bad, we got an email 2 days later after chasing to advise that we need to provide a reference from the bank for the payment (WHAT?! and y did they wait for us to call them!) so after a lot of hassle we got it and provided it (turns out they could not locate the order so had to trace it through the payment) then we got confirmation and all seemed fine, we got a delivery date etc. the date arrived and an email… Read Full Review

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★☆☆☆☆

“I would stay well away from this company. They draw...”

Written on: 12/07/2015 by Jamison490 (1 review written)

I would stay well away from this company. They draw you in with seeminly impossibly cheap items for sale. Their customer service sounds like you're speaking to a cold calling boiler room operation, its almost laughable the service they provide. They wanted to have a photocopy of my passport or drivers licence before processing my order. They provided me with an ultimatum, either give them my personal information or cancel the order. I dont need to tell you which option i went with! At least… Read Full Review

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★☆☆☆☆

“Akin to a Dodgy Ebay Sellers with a 33% feedback”

Written on: 07/07/2015 by Smithspm (1 review written)

I wish I had seen this site before i Ordered from Plumb World Ordered some products 9 days ago goods still not received, spoke to curriers who havent received or picked up goods from PM Why cant these idiots just be honest and say we Dont Have The Stock ! This would save alot of hassel time And money, this out-fit are akin to dodgy ebay sellers with 33% feed back. I will probably have to issue proceedings to get my money back, but I Will ! I would have liked to known how TERRIBLE their… Read Full Review

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★☆☆☆☆

“Wont replace faulty shower”

Written on: 01/06/2015 by kenysd (1 review written)

Prices may be cheap but be aware if anything goes wrong and good luck getting problems sorted. We bought a shower mixer (£120) which didn't work from installation. We were advised on a number of potential problems including boiler pressure, pipe work etc. which could result in only luke warm water flowing through the shower. At a lot of cost, our water system was confirmed ok so we tried another mixer - it worked. The problem was the thermostatic controller which was faulty. The unit… Read Full Review

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Smithspm's Response to kenysd's Review

Written on: 07/07/2015

You would have a Not Fit For Purpose claim against pw

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★★☆☆☆

“Good Products but rubbish service”

Written on: 13/04/2015 by McCall259 (1 review written)

We have bought a number of products from Plumbworld because of their selection but will not bother anymore. After being told an item was in stock and would be delivered in 3 days, called on day 3 and it then turned out to have been be out of stock, spent over an hour on hold and then told it was in stock again and would be delivered within another 3 days, called again after 3 days, another 30min on hold to be told it had not even been despatched! - wish I had gone elsewhere. Customer Services… Read Full Review

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★☆☆☆☆

“Damaged bath ”

Written on: 30/03/2015 by Thelimit (1 review written)

my bath was damaged in transit peeling back the film revealed a broken corner it's been three weeks. After which they told me the bath wasn't available. Please don't buy from plumbworld, she ignores emails and claims she's responed but doesn't prove it after being challenged. They don't care once they have your money and will string you along. I wish I'd never heard of them… Read Full Review

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★☆☆☆☆

“cant get refund”

Written on: 30/03/2015

this company owes me £99.57,been promised a refund for 5 weeks,same old story every time,accounts are dealing with iy ,cheques has been sent,looks like i will have to go to get legal action with this lot,what a way to treat an oap… Read Full Review

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★★★★★

“Surprisingly brilliant”

Written on: 12/02/2015 by SarahGeeHaHa (1 review written)

PlumbWorld were the only company that had exactly what I wanted for my new bathroom but I was very concerned about placing the order after reading these reviews. All I can say is they were brilliant from start to finish. Easy to order, phone call to confirm delivery four days after ordering, choice of delivery dates, easy to track delivery, delivery when expected, lots of substantial packaging and inside was the most beautiful contemprary wall hung grey gloss furniture with a ceramic basin -… Read Full Review

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