PlumbWorld UK Reviews - www.plumbworld.co.uk

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Latest Reviews

★☆☆☆☆

“Avoid at all costs”

Written on: 28/11/2016 by Floodzw56 (1 review written)

We ordered over £1600 worth of items from Plumbworld in the summer. These were delivered without any breakdown just "2 pallets" were signed for. We have always agreed we got two pallets, one was full of items, the other had just a bath. Unfortunately for a number of reasons we did not open the pallets immediately. However as soon as I opened the items, I realised exactly half my order was missing and contacted PlumbWorld. It was very clear that there should have been another pallet, and… Read Full Review

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★☆☆☆☆

“Damaged product and incomplete items”

Written on: 09/10/2016 by yzMadden11 (1 review written)

ordered bathroom mirror - can in a bubble wrap - not even in a card box box and broken. Also did not contain attachments as per the instruction on their website. Customer services uninterested and whilst cheap on-line back up services are poor. for items to be returned we have to pay for postage. overall a shoddy service and an unprofessional provider. They might beat prices but after care is appalling. take and spend your money elsewhere. Avoid Plumbworld… Read Full Review

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★☆☆☆☆

“APPALLED- ”

Written on: 20/09/2016

Firstly... I'm only giving you 1 star, because i can't give you zero!! I'm appalled that a company in britain would treat paying customers in such an utterly disgusting, disrespectful way! I really could not believe what i was hearing, i thought maybe the girl was new and was mistaken u til i insisted on speaking to someone else, after i was told there were no supervisors and the one manager was at lunch, i spoke to the girls colleague, who told me the very same thing. After placing an order 7… Read Full Review

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★☆☆☆☆

“Rip off company - let down b staff and management”

Written on: 11/07/2016 by Hamiltonly426 (1 review written)

I bought a bath panel (both bathtub sides) which was delivered on the initial booking rather than the one I chose on the system and agreed upon (glad my neighbor was in ). The goods looked completely different from the site... even the color between top and bottom parts is different. I emailed and called company only to be told that I have to return the items at my expense, and as the items are too big I was not able to do so. I asked the staff for an exchange with another item (bath panels… Read Full Review

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★☆☆☆☆

“Defective items, still waiting for refund two weeks later”

Written on: 16/05/2016 by jtmann (1 review written)

Sink and pedestals were defective as they were not straight. There was a tilt from right to left and also from back to front as if they had warped. Replacement items were sent and they too were defective. I wish I could attach the photos so everyone could see how poor the quality is. Items were sent back at the end of April and I received an email saying my money had been refunded. It wasn't due to a 'technical glitch'. Numerous hone calls and escalation to the financial director and the… Read Full Review

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★☆☆☆☆

“This must be one of the worst firms in the UK”

Written on: 08/04/2016 by 20jr (1 review written)

In October 2015 I placed an order for a shower tray, sliding door shower screen and shower trap £472.38 Part missing from shower screen (aluminium extrusion for door frame). Now April 2016 and still waiting part Lots of emails. Wrote personal attention J. Maisey Deputy Managing Director but he has not the courtesy to reply. Can now fully understand with leadership like this why the firm is such rubbish. Perhaps being a little unfair to Maisey as from the reviews read he is probably inundated… Read Full Review

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★☆☆☆☆

“After Sales Customer Service is very Poor”

Written on: 22/03/2016 by Billybob2 (4 reviews written)

Very disappointed, 1st and last order with plumbworld. Shower tray and door arrived with a part missing from the shower door that is clearly stated within the instruction booklet that came with the door, and so began tennis email with customer services, who neither offered a solution nor solved the issue....good luck if you try ringing them, I was on hold for 20 mins and gave up to begin emails to them....apparently the online manual for my product is different, this was after being told the… Read Full Review

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★★☆☆☆

“Fed up if waiting”

Written on: 26/02/2016 by Gethin.. (1 review written)

As the title says ( I'm fed up if waiting for my tall unit ) !!! Ordered in December online it said 5 in stock ... Replaced my whole bathroom tiles as well. So wanted all new fitments etc .. Thinking there's no problem. A few days later I ordered a laundry unit to match the tall unit ... Had a text a few days again later .. Saying they're delivering my goods !! The following week .. To then receive a text. Saying tall unit out of stick ???? ... But other item will be delivered .. Given a few… Read Full Review

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★☆☆☆☆

“Do not use , website claims are false !!”

Written on: 11/02/2016 by Mohamedl158 (1 review written)

I made the mistake of ordering a panel from this company without reading the feedback on EBay , they supplied a panel that would not fit and when I called and told them they said "o I know they only fit our baths " they claim on the website a 90 Day no quibble returns , this is not the case it is in fact an instant loads of quibble no money back or help policy , they have refused to conform to their stated procedure , I have sent emails asking them to call , this was a waste of time , no call… Read Full Review

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★☆☆☆☆

“Terrible customer service, items still not delivered”

Written on: 21/01/2016 by Churchill1957 (1 review written)

Absolutely terrible customer service - rude and obnoxious, unable to answer any questions and/or engage in problem-solving activities, do not read the responses they are being given, pretty much advise to email MD[at]plumbworld.co.uk as are unable to resolve any issues themselves. Delivery terms and conditions are unclear at the point of order and you are only informed of REAL terms and conditions once the order is placed. REAL delivery terms require you to pay extra for delivery. Never saw… Read Full Review

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★☆☆☆☆

“Awful customer services”

Written on: 23/12/2015 by CodyCastro121 (1 review written)

I ordered a toilet seat which in description gave the impression was a standard fit. This was not the case so I thought no problem I will return and get a different one. Should be simple yes? No basically you have to return the item by courier at your own cost. The cost of return was about the same as the seat cost plus I then had to buy another one and risk that one not being a standard fit. Yes in the teeny weeny small print at the bottom of the page that of course EVERYONE reads this is… Read Full Review

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★☆☆☆☆

“Dreadful After Sales Service”

Written on: 23/12/2015 by Eudo (1 review written)

This company is brilliant at taking your order and money then it all turns into a nightmare, I spent £609 with them in one order, most of the bits were either not supplied, supplied incorrectly or with bits missing, I had to spend a further £189 with a proper supplier so as to get the toilet and sink working, customer service is a absolute joke, they are rude, interrupt you when you are talking , do not get back to you and do not resolve your problems, I have been installing bathrooms for 20… Read Full Review

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★★★★★

“First Class all round”

Written on: 24/11/2015 by sfSparks1968 (1 review written)

I can only write good things about my purchase. I ordered a Mira shower on Sunday and it arrived well packaged today (Tuesday). I was advised of progress at all times and I found delivery by UKMail truly excellent. I particularly like their tracking system and how they kept me informed about my delivery. To sum up I found excellent prices at PlumbWorld, very good communication and perfect delivery. Personally I would recommend PlumbWorld and I would certainly use the company again for future… Read Full Review

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★★★★★

“Credit where credit's due”

Written on: 18/11/2015 by Ashbyoj238 (1 review written)

Ordered my bath panels from Plumbworld on line at 12 noon Friday - they've arrived at 2.30pm Monday. Exactly to order, at a good price and wrapped perfectly. I was concerned by some of the reviews and so used PayPal - 'pay after delivery' just in case because this order was under £100 and not necessarily covered by credit card refund rules. They obviously need to look at their communications. I had nothing to say they'd dispatched the items and what method they'd used. Always useful to know… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 01/11/2015

Bought a shower from them on Ebay at £238.74 then noticed same thing on their Plumbworld's own website was priced at £201.98 (normal price, not a special offer). Accept it was my fault for not shopping around but assumed wrongly that Plumbworld was a reputable Company and that their Ebay prices would be the best. When I queried the gap in prices with them all I got was a confusing answer that their prices varied on different sites and they came across as being not bothered about whether I was… Read Full Review

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★☆☆☆☆

“STAY AWAY”

Written on: 26/10/2015 by SJardine (1 review written)

I tried to purchase a shower from this company and the order was stopped due to fraud checks! When I tried to reinstate the order I was greeted with unhelpful customer services and sales personnel. They do like the word "UNFORTUNATELY or NOT THIS DEPARTMENT!" Cancelled order only to have said shower delivered the next day!!! Had arranged pick up and been let down so had to waste another whole day a second time for it to be picked up! That was two weeks ago and i still have had no apology or… Read Full Review

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★★☆☆☆

“OUT OF STOCK ”

Written on: 16/10/2015 by jayne06mp (1 review written)

I have order two items from Plumbworld. No communication about delivery of the first item so when I enquired about it I was told it was out of stock for two months. The second was ordered from their Ebay shop. The estimated delivery date passed by with no communication. A week later when I contacted them I was told this too was out of stock until December. Why sell things that are out of stock and then not even bother to contact their customers to let them know. Makes it very difficult… Read Full Review

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★★☆☆☆

“The goods were delivered next day as promised and were...”

Written on: 05/09/2015 by 194Coffey (1 review written)

The goods were delivered next day as promised and were as advertised I originally gave Plumbworld 5 stars as up to that point for excellent friendly service HOWEVER when I ordered over the phone and paid by card the sales girl (very polite and helpful) tried to process my card FOUR TIMES and was told that it was not recognised as there " Was probably a problem with their machine " I asked if any money had been deducted and was ASSURED that it had "not been processed" I was asked if I had… Read Full Review

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★☆☆☆☆

“Customer Service Non Existant”

Written on: 25/08/2015 by mrolfe (1 review written)

Avoid maybe cheap but no customer service to speak of. Ordered a number of items, when delivered some items were missing. So we called customer service line, held in long queues, left message and then tried several emails, to arrange delivery at a suitable time as not living at address due to refurbishment. No response! Several weeks later email sent by delivery company in evening to say delivery next day cannot give a time. Contacted delivery company by email as you cannot call and speak… Read Full Review

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★☆☆☆☆

“Accepts order, confirms stock allocated but no goods.”

Written on: 19/08/2015 by blMendoza90 (1 review written)

It is unfortunate that negative stars cannot be allocated because even 1 star is totally unwarranted. Having ordered items & paid via paypal, I received confirmation that the goods had been allocated to the order but for several days checking, kept being advised items "not yet shipped". Finally e-mailed them only to be advised that the goods were no longer available. Although refund (still pending)has been offered, this must surely be the worst form of trading… Read Full Review

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