PlumbWorld UK Reviews - www.plumbworld.co.uk

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Latest Reviews

★☆☆☆☆

“Customer Service Non Existant”

Written on: 25/08/2015 by mrolfe (1 review written)

Avoid maybe cheap but no customer service to speak of. Ordered a number of items, when delivered some items were missing. So we called customer service line, held in long queues, left message and then tried several emails, to arrange delivery at a suitable time as not living at address due to refurbishment. No response! Several weeks later email sent by delivery company in evening to say delivery next day cannot give a time. Contacted delivery company by email as you cannot call and speak… Read Full Review

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★☆☆☆☆

“Accepts order, confirms stock allocated but no goods.”

Written on: 19/08/2015 by blMendoza90 (1 review written)

It is unfortunate that negative stars cannot be allocated because even 1 star is totally unwarranted. Having ordered items & paid via paypal, I received confirmation that the goods had been allocated to the order but for several days checking, kept being advised items "not yet shipped". Finally e-mailed them only to be advised that the goods were no longer available. Although refund (still pending)has been offered, this must surely be the worst form of trading… Read Full Review

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★☆☆☆☆

“Terrible delivery”

Written on: 12/08/2015 by sgraham03 (1 review written)

Ordered a pump on a monday lunchtime, 60 in stock, now past close of play Wednesday, still not dispatched, unless you have all the time in the world, I would go elsewhere. Customer service (having waited 20mins to get through) offered on resolution no prioritising, nothing, just a response of "I don't know what you want me to do"… Read Full Review

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★☆☆☆☆

“never ever again - they ruined my job!”

Written on: 16/07/2015 by SaniyaMalone462 (1 review written)

I am an interior designer and ordered a shower tray for a job, things were immediately bad, we got an email 2 days later after chasing to advise that we need to provide a reference from the bank for the payment (WHAT?! and y did they wait for us to call them!) so after a lot of hassle we got it and provided it (turns out they could not locate the order so had to trace it through the payment) then we got confirmation and all seemed fine, we got a delivery date etc. the date arrived and an email… Read Full Review

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★☆☆☆☆

“I would stay well away from this company. They draw...”

Written on: 12/07/2015 by Jamison490 (1 review written)

I would stay well away from this company. They draw you in with seeminly impossibly cheap items for sale. Their customer service sounds like you're speaking to a cold calling boiler room operation, its almost laughable the service they provide. They wanted to have a photocopy of my passport or drivers licence before processing my order. They provided me with an ultimatum, either give them my personal information or cancel the order. I dont need to tell you which option i went with! At least… Read Full Review

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★☆☆☆☆

“Akin to a Dodgy Ebay Sellers with a 33% feedback”

Written on: 07/07/2015 by Smithspm (1 review written)

I wish I had seen this site before i Ordered from Plumb World Ordered some products 9 days ago goods still not received, spoke to curriers who havent received or picked up goods from PM Why cant these idiots just be honest and say we Dont Have The Stock ! This would save alot of hassel time And money, this out-fit are akin to dodgy ebay sellers with 33% feed back. I will probably have to issue proceedings to get my money back, but I Will ! I would have liked to known how TERRIBLE their… Read Full Review

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★☆☆☆☆

“Wont replace faulty shower”

Written on: 01/06/2015 by kenysd (1 review written)

Prices may be cheap but be aware if anything goes wrong and good luck getting problems sorted. We bought a shower mixer (£120) which didn't work from installation. We were advised on a number of potential problems including boiler pressure, pipe work etc. which could result in only luke warm water flowing through the shower. At a lot of cost, our water system was confirmed ok so we tried another mixer - it worked. The problem was the thermostatic controller which was faulty. The unit… Read Full Review

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Smithspm's Response to kenysd's Review

Written on: 07/07/2015

You would have a Not Fit For Purpose claim against pw

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★★☆☆☆

“Good Products but rubbish service”

Written on: 13/04/2015 by McCall259 (1 review written)

We have bought a number of products from Plumbworld because of their selection but will not bother anymore. After being told an item was in stock and would be delivered in 3 days, called on day 3 and it then turned out to have been be out of stock, spent over an hour on hold and then told it was in stock again and would be delivered within another 3 days, called again after 3 days, another 30min on hold to be told it had not even been despatched! - wish I had gone elsewhere. Customer Services… Read Full Review

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★☆☆☆☆

“Damaged bath ”

Written on: 30/03/2015 by Thelimit (1 review written)

my bath was damaged in transit peeling back the film revealed a broken corner it's been three weeks. After which they told me the bath wasn't available. Please don't buy from plumbworld, she ignores emails and claims she's responed but doesn't prove it after being challenged. They don't care once they have your money and will string you along. I wish I'd never heard of them… Read Full Review

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★☆☆☆☆

“cant get refund”

Written on: 30/03/2015

this company owes me £99.57,been promised a refund for 5 weeks,same old story every time,accounts are dealing with iy ,cheques has been sent,looks like i will have to go to get legal action with this lot,what a way to treat an oap… Read Full Review

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★★★★★

“Surprisingly brilliant”

Written on: 12/02/2015 by SarahGeeHaHa (1 review written)

PlumbWorld were the only company that had exactly what I wanted for my new bathroom but I was very concerned about placing the order after reading these reviews. All I can say is they were brilliant from start to finish. Easy to order, phone call to confirm delivery four days after ordering, choice of delivery dates, easy to track delivery, delivery when expected, lots of substantial packaging and inside was the most beautiful contemprary wall hung grey gloss furniture with a ceramic basin -… Read Full Review

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★☆☆☆☆

“Terrible - wish I had read the reviews”

Written on: 03/02/2015 by NickJP (1 review written)

I bought a bathroom suite for a rental property with Plumbworld specifically because their website states up front that they do next day delivery, which to my cost I have discovered is utter rubbish and should be investigated by trading standards. I placed my order, including a handsome delivery charge, and received an email listing all my items to be dispatched from the warehouse and tracking details. So far so good. 3 days later - nothing, no info on the tracking link. I call several… Read Full Review

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★☆☆☆☆

“Avoid this awful company”

Written on: 01/02/2015 by Nathen129 (1 review written)

Ordered goods that were in stock, 7 days later still awaiting delivery, everytime we ask just keep being told it will be another 5 days, terrible customer service, the girl in the office talks like a total robot, no emotion, no apology just repeats...the order can take up to 5 working days, well its already been 7 days and shes still saying the same!! Would never order from them again, didnt even want to give them one star, they dont deserve that. Probably going to cancel the order and go… Read Full Review

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★☆☆☆☆

“Plumb world are the worst company I have ever had the...”

Written on: 31/01/2015

Plumb world are the worst company I have ever had the displeasure of dealing with. We thought we were getting a bargain in jan sales but they take your money hold it for weeks keep telling you it's in stock saying its in an overflow warehouse. But they never ship. We still waiting no shower doors and they have our money. The parrot on the phone just repeats generic responses you would be better off talking to an automated system. Mr. Unhappy Avoid avoid avoid Warn everyone… Read Full Review

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★★★★★

“great service ”

Written on: 22/01/2015 by Cesarg79 (1 review written)

I ordered new shower room from them. Everything arrived within the time expected. All goods appear to be very good quality. They kept me updated at all times about stock and delivery. So far been faultless. Would use them again and would recommend them to others. Price paid was extremely cheap for quality goods… Read Full Review

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★☆☆☆☆

“They do not do next day delivery despite the advertising”

Written on: 22/01/2015 by Alex-Lowton (1 review written)

I needed a new electric shower desperately to replace my broken shower, I chose Plumbworld because it said NEXT DAY DELIVERY. At all times during the checkout process, it said NEXT DAY DELIVERY. Two days later I rang Plumbworld who tell me they do not do next delivery, my item hasnt even been picked yet, they could guarantee dispatch that day and it would take up to 7 working days to be delivered. Not happy I asked for a refund, to which they replied it would take up to 7 working days. So I… Read Full Review

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★★★★☆

“GOOD PRICE, FRIENDLY HELPFUL SERVICE ”

Written on: 16/01/2015 by Wellworthy (1 review written)

Placed my order for Mira shower before reading this review site. Was quite worried, unnecessarily as it turned out, by what I read. I had a slight problem with stock allocation which was quickly sorted by the woman I dealt with in Customer Services The carrier UKmail kept me updated by e-mail on expected delivery and item arrived within the one hour allocated slot. Not the quickest service but that was not the criteria. So all in all, Good product at a good price with good service. … Read Full Review

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★☆☆☆☆

“After Service? - NONE!”

Written on: 13/01/2015 by dale1963 (1 review written)

Purchased a shower recently from this outfit and it now has a fault, not their fault of course BUT I have emailed them asking for them to sort it and I've had no response despite repeated emails. I contacted the shower manufacturer and it was sorted out immediately but no thanks to Plumbworld.co.uk. Just as well as my next step was to contact Trading Standards! … Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 08/01/2015 by Taraross (1 review written)

Processed an order I had cancelled in error then refused to refund the bank charges I got because of it. I sent all the evidence to them as requested and felt like I was dealing with customer service personnel who were trying to be deliberately stupid and work on the basis that the more silly emails they sent me, the more likely I was to give up. I will never use them again… Read Full Review

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★☆☆☆☆

“Take your money and dont deliver the goods!”

Written on: 09/12/2014 by krTodd466 (1 review written)

When an item states its in stock on their website - don't believe them. The items are in stock in their manufacturers warehouses abroad and haven't even arrived in the uk!!! Thyve taken my money and carriage charges and I am left waiting without a functioning bathroom without the order being fulfilled anytime soon. The chirpy girl on the phone just repeats that they are having issues in their dispatch centre ... yeah the issue is they have nothing to dispatch!!!!! im not alone here and I wish… Read Full Review

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