York Fitness Equipment www.yorkfitness.com Reviews

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Within a month my crosstrainer had broken. I called the help line and was told to fax a copy of my receipt. I did this and a few days later someone called to say they had received my fax and would be out in the next couple of days. After 2 weeks I hadn't heard anything so i rang back and they told me my part wasn't in stock. After 2 months they finally said they had my part and would send someone on Wednesday at 12noon. When no one showed up we called and they said that there was no way they could come that day so we rescheduled for Friday. The service guy came out and fixed it - no parts necessary, a cable was plugged into the wrong spot at the factory.

They claim to have a 3-10 day repair guarantee. When I mentioned this I was told it didn't include parts delivery time. Very bad customer service would warn anyone against purchasing a York fitness equipment for this reason. Great product until something goes wrong.

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What we bought was fine for 2 years and then the mat started slipping and shaking. No help from the help desk other than being sent photocopies of the handbook that we had already. No access to talk to their engineers even though we offered to pay. What do we do with a £700 machine that doesn't work - can't afford to replace it. Won't buy york again.

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After assembling the cross trainer, we found that there was a problem with one of the holding nuts becoming loose. It only took one simple telephone call to the York service desk, and the whole item was exchanged within 4 days. The replacement was assembled again by us quite quickly and this one is excellent. Tops for customer service.

davefisher's review has yet to be rated - Be the first!
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York Fitness Equipment always seem to have good deals on various products week in and week out. The discount warehouse really offers bargains if you don't mind equipment not having that brand new look.