York Fitness Equipment www.yorkfitness.com

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★★☆☆☆
1.9
22.0% of users recommend this
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Latest Reviews

“Part for my training bike”

★☆☆☆☆

written by CMAXSAM on 20/02/2016

Emailed the company several times this week asking about a replacing a cable for my training bike. So far they have ignored me. Looking at the other reviews I'm not hopeful.

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“What a joke of a company”

★☆☆☆☆

written by 277Grant on 27/08/2015

York Fitness are an absolute joke of a Company and I would not recommend anyone ever purchase their equipment. In the space of 18 Months I have had 3 Faulty Cross Trainers, one Fault causing me a serious injury. York Fitness response "Not a lot we can do, you will have to try and obtain a refund through the retailer you bought it from" The level of customer service received has been disgusting, they had the audacity to state that their equipment is made to the highest quality, yet I have had 3 Faulty pieces of equipment. If I could I wouldn't even give 1 star as they are beyond terrible, they are an utter disgrace.

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“Keep sending more of the wrong parts. That's not the...”

★☆☆☆☆

written by on 27/02/2015

Customer service - what a shocking inability to actually use a brain cell and be proactive. If the first set of parts sent isn't the correct one - why will sending a second incorrect set help? None of which answers the question, why a machine was shipped without including the nuts and bolts to assemble it in the first place. Shocking incompetence. Shocking attitude. Still no reassurance that they will over-ride their "system" that tells them that they are posting the correct parts for my machine. Wish I'd read the reviews here before purchasing a pile of scrap metal.

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“Never Again”

★☆☆☆☆

written by 308Hayden on 28/01/2015

I bought a York exercise bike through Amazon, spent an hour putting it together to discover there was a missing plug to activate the computer. Phoned York, spent £6 on phonecalls to customer service who seemed to find my situation amusing but said he would post the missing part. Phoned again after 5 days and was again assured it was in the post and that another would be despatched. Still nothing arrived so after a week spent another 30 mins packing it up and returned it to Amazon who gave me a refund. Needless to say the parts never arrived so all that is left is my phone bill!! What a waste of money!!

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“Dreadful products”

★☆☆☆☆

written by JadenKearney233 on 19/06/2014

I bought a c202 exercise bicycle from York. Lots of reviews said it was excellent. What they did not know was that York supplier for parts for this exercise bicycle are no longer available. They have not sourced a replacement, they don't care about their customers. I cannot repair a bike that I paid a lot of money for simply because I cannot replace the servo motor. I bought this machine less than 18 months ago. They are a disgrace.

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“Poor back up”

★☆☆☆☆

written by isumpter on 10/10/2013

I brought a multigym from a yorkfitness agent and it arrived with one of the four boxes of weight plates being incorrect. Other than this it is complete and okay. I did not find out the plates were incorrect until I had built half the gym as per the instructions. I contacted the agent and was told I would need to return the whole gym under a warranty claim as Yorkfitness do not have any spare plates. I phoned Yorkfitness direct to check this is the correct information and was told the same thing. I am now awaiting an answer as to how my half built gym is going to be collected by Yorkfitness. Looking at other reviews it appears I may be in for a long wait to get my money back. It all seems pretty poor when a replacement box from from another gym the same model would resolve the issue in a cost effective and timely fashion.

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Isumpter's Response to isumpter's Review

Written on: 11/10/2013

After writing a letter and e-mailing it to Yorkfitness on Thursday, the missing weights were found and I received them today.............fantastic service in the end its just a shame it was not the first answer I got. Well done yorkfitness anyway.

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“STAY AWAY!”

★☆☆☆☆

written by on 22/05/2013

I bought a York Cross trainer 210 from York Fitness and used it for 3 weeks until it eventually broke down! In less than 1 month! I called them and they told me to change it with a new one. I said ok. They called me after 2 weeks to tell me they don't have stock and will upgrade me to 220 for free + deliver it to me ASAP. I again said ok. It's been 3 weeks since and they call me almost every week to CANCEL the delivery day due to the reason they don't have it AGAIN in stock! So, After almost 1 and a half months I said to them NO and requested a refund! STAY AWAY FROM YORK FITNESS!!! WORST COMPANY EVER!!! THEY JUST LIE!!! I HOPE NONE ELSE GOES THROUGH THIS TERRIBLE EXPERIENCE LIKE ME!!! SAVE YOUR MONEY AND TIME!!

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“Fantastic Support”

★★★★★

written by mp691517 on 25/10/2012

I purchased a C202 exercise cycle from Amazon, carefully put it together but when I plugged it in there was no life. Checked connectors and then thought about what to do. To return item to Amazon meant dismantling it and trying to pack it away back into the cardboard box. But if I registered it with York Fitness then it should be covered by their guarantee (2 years). Phoned York Fitness fully expecting to be told to return the cycle to Amazon but was pleasantly surprised when they talked about an engineer being sent to look at the cycle. Probably because I live in the wilds of the Somerset Levels, they decided the best course of action was to send me a new computer and power supply. I was told that, if that didn’t work, an engineer would be sent. Parts turned up 2 days later. Using new power supply solved the problem – cycle works brilliantly – and I’ve got a spare computer! Excellent support from York Fitness.

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“Cross Trainer Spares”

★☆☆☆☆

written by on 09/09/2012

I phoned York Fitness (uk) today for a plastic insert brush for my 2 year old cross trainer because one had worn & fallen apart. I was told that they had none but they were on order. I asked when they were expecting to receive them, & I was told 'some time in December' It is at present early September. Thats a 3 month wait. NOT ACCEPTABLE I was told to try Ebay if I wanted the spare any faster. But there were none on there either. The general rule is not to use your York equipment too often because if something breaks, they will not be interested. York Fitness spares department is useless.

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“Poorest customer service ever!!”

★☆☆☆☆

written by on 20/12/2011

The bike broke about 6 months in. After going through a whole raft of pushing back and forth between them and Maniac Fitness Berwick, still couldn't get the issue resolved. After 2 months, technician validated as a manufacturer's defect. Second time round, technician came without the right parts. If the bike works (looking at other reviews it seems a big punt), good luck to you, cos if it ain't, then you'll go through a world of pain. This is one of those times when you get much much worse than what you pay for. If only I read the warranty agreement and these reviews before! Hope this review would help someone else.

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“York Fitness Australia will not honour their warranty...”

★☆☆☆☆

written by on 30/03/2011

York Fitness Australia will not honour their warranty for a new York Predator crosstrainer. After doing everything required on their website they just didn't get back to me for over 5 weeks and won't answer emails I've sent asking what's happening. Phoneline for "technictans" is as scam as they don't have any on their phones and only had one poor young female operator who had no technical knowledge. Be prepared to fix it yourself or take civil action for breach of contract :(

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“York Fitness has the worst after sales service I have...”

★☆☆☆☆

written by dotherightthing on 26/02/2011

York Fitness has the worst after sales service I have ever encountered. I purchased a mult-gym for my son and it was missing one crucial part. I called their Customer Services on 0844 225 3112 and after waiting a full 20 minutes to get through I was told that they had no spares in stock, the assistant promised me that she would call me back after checking if any gyms had been returned, that she could get the part from. I was never called back. I tried calling again but after being "1st in the Queue" for over 20 mins, I gave up. I have requested the spare part twice through their website and have never received a reply. Luckily, I purchased the gym through Argos so having had no luck with York Fitness, I called Argos. The Argos assistant said she would need to check how to resolve the problem and she called me back within 5 mins and sent out the entire main frame box the following Saturday so that I can take the part I needed - Argos gets top marks whereas York Fitness does not even score 1 in my book.

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“I have bought lots of York Kit over the years, both...”

★★★★★

written by on 14/02/2011

I have bought lots of York Kit over the years, both the home Cardio kit and now I have started a Personal Training Gym, some squats racks & plates.
So far I have nothing but good to say about the overall service and products.
My new STS Squat Rack is a monster, the images looked good and when it arived I was amazed at the quality of the kit.. Built to be hammered was the line used by the guys who I called... Yup I can certainly see why..Delivery took 5 days and was included in the price of the rack.. Well Happy...

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“Had an issue with my excercise bike (York Diamond 301...”

★★☆☆☆

written by on 14/06/2010

Had an issue with my excercise bike (York Diamond 301 Cycle) a while back and i couldnt fault the customer service, they came speedily and fixed the issue quickly.

This time round it was a different story. They informed me parts would be sent to me and an engineer would fix the issue, now about a month on i have to chase to discover the part is on back order and it will be quicker to deliver a replacement machine - they could have told me this originally, but not to worry, the bike was reasonable value for money, wish i used it more!

York should invest more heavily into proactive customer mamagement, to keep them updated with what is going on.I shouldnt have to chase customer services for updates each time, its not how good businesses should operate.

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“Within a month my crosstrainer had broken. I called...”

★☆☆☆☆

written by on 18/12/2009

Within a month my crosstrainer had broken. I called the help line and was told to fax a copy of my receipt. I did this and a few days later someone called to say they had received my fax and would be out in the next couple of days. After 2 weeks I hadn't heard anything so i rang back and they told me my part wasn't in stock. After 2 months they finally said they had my part and would send someone on Wednesday at 12noon. When no one showed up we called and they said that there was no way they could come that day so we rescheduled for Friday. The service guy came out and fixed it - no parts necessary, a cable was plugged into the wrong spot at the factory.

They claim to have a 3-10 day repair guarantee. When I mentioned this I was told it didn't include parts delivery time. Very bad customer service would warn anyone against purchasing a York fitness equipment for this reason. Great product until something goes wrong.

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“What we bought was fine for 2 years and then the mat...”

★★☆☆☆

written by on 11/06/2009

What we bought was fine for 2 years and then the mat started slipping and shaking. No help from the help desk other than being sent photocopies of the handbook that we had already. No access to talk to their engineers even though we offered to pay. What do we do with a £700 machine that doesn't work - can't afford to replace it. Won't buy york again.

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“After assembling the cross trainer, we found that...”

★★★★★

written by firyfox on 18/08/2008

After assembling the cross trainer, we found that there was a problem with one of the holding nuts becoming loose. It only took one simple telephone call to the York service desk, and the whole item was exchanged within 4 days. The replacement was assembled again by us quite quickly and this one is excellent. Tops for customer service.

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“York Fitness Equipment always seem to have good deals...”

★★★★☆

written by davefisher on 23/11/2007

York Fitness Equipment always seem to have good deals on various products week in and week out. The discount warehouse really offers bargains if you don't mind equipment not having that brand new look.

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