Books Direct www.booksdirect.co.uk Reviews

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Average Ratings for Books Direct www.booksdirect.co.uk

  • Ease Of Navigation1.7 stars
  • Value for Money1.7 stars
  • Overall rating1 stars

 

12 Reviews For Books Direct www.booksdirect.co.uk

  • Guest 10th Nov 2009

    Reviewer rating: 1 stars


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    I have just fulfilled the membership requirement and was pursueaded to stay in membership by accepting their offer of removing my name from their notorious nasty editor's choice list. However, they broke their promise and continued sending me a book that I did not order. Moreover, they even refused to offer free P&P label and asked to send it back at my own cost.

    I would advice anyone who is considering joining the club to stay away from it, if you don't want annoying surprises and arrogant customer service personnel from overseas.

  • Guest 22nd Sep 2009

    Reviewer rating: 1 stars


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    I have never been more frustrated than I have been with Books for Children by Books Direct. Despite having bought five books as agreed initially and having paid off the outstanding balance, I was told that I couldn't close my account. According to them, two of those books did not count towards the five...they only agreed to close it when they knew I wasn't going to have anymore nonsense. I have been charged for postage and late payment without giving information prior to ordering. I am consideri ...

  • earthgypsy 11th Aug 2009

    Reviewer rating: 1 stars


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    Introductory offer despatched fairly quickly but hasn't arrived after 15 days. Emailed Books Direct to ask what had happened, no reply. Rang to ask what happened to the delivery and after listening to lengthy phone options of which 'speak to an advisor' was last, I was given no advice as to what happend to my delivery, instead I was asked to fill in a 'non-delivery' form to receive credit and was then told I can ask them to replacement once they have received the form. Not happy, just a load of ...

  • Guest 14th Jul 2009

    Reviewer rating: 1 stars


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    I didn't even get to join Books Direct, I browsed the site and chose my six books for the introductory offer and was told to expect delivery within two weeks.

    Three weeks later, nothing, I sent an e-mail to notify them that I had not taken delivery and received a reply stating, "We are sorry you didn't receive your introductory package, those books were so popular with our customers that we ran out of stock and aren't getting anymore."

    If this was the case, why wasn't the items tagged as out ...

  • randomchat 11th Jul 2009

    Reviewer rating: 1 stars


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    DO NOT USE!!!!!

    I have spoken to Books Direct 10 times in the last 6 months, they sent me editors choice books which i was not aware you have to reject! And after asking them to collect the first lot 3 times, they sent me more.......... again asking 3 times to collect.

    Now I received a call around 4 weeks ago saying they are passing my account over to a debt collection agnecy as I have paid my account. Lots of my previous communication has been in e-mail so at least its in writing!! After thi ...

  • jenhen1982 12th May 2009

    Reviewer rating: 5 stars


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    I received an editors choice from Books Direct which I was not aware you have to reject every month, otherwise they send to you automatically and add the cost to your account. Well since I received one at the end of March 09, I have contacted them 4 times for a return and they never come to collect. I have now asked them to either come and collect it free of charge and cancel my membership or to let me keep the book take the fee off my account and cancel my membership. I am awaiting a respons ...

  • Guest 18th Apr 2009

    Reviewer rating: 0 stars


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    I accepted an offer to receive books on approval from BooksDirect (UK). I did not like the titles and returned them to the company. I kept getting e-mail offers and catalogs in the post. In order to unsubscribe they said I had to have a membership number. I asked for one then unsubscribed.
    They now want £33.00 from me as a fee for cancelling my subscription. I replied that I owed them nothing because I did not make any purchases from them. I now have a notice from a collection agency for ...

  • becksxox 14th Apr 2009

    Reviewer rating: 0.5 stars


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    i signed up to books direct about 18 months ago i recieved the cheapo books that i wanted and paid for them no problem. i knew that i would have to recieve 4 editors choice which i did which can i just say is a TOTAL rip off paying like £20 for two books is a joke so anyway once i had held up my end of the deal. i closed my account about 4 months ago my account was cleared and as far as i knew it was closed untill about 2weeks ago where within a week 3 lots off books arrived not pleased a ...

  • mikesreview 2nd Dec 2008

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    Right. We signed up cos u could get free PC security on a cheapo PC I bought. My wife paid about £3 or £4 for a couple of books. These never arrived although the money was taken. This was about 2 months ago, maybe a bit more. That was the last she heard of it apart from being bombarded with emails about 5 a day, everyday. Last week a random book (not one she'd ordered) arrived through the post, with an invoice for about £10. It also stated if we didn't want the book, to retu ...

  • Guest 9th Oct 2008

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    Expensive call number, slow web page, poor staff, long waiting times on the phone, books are not that cheap once you have costed in the other purchases I have to make, they didn't listern, I could go on.

  • cmcnunes Rank: Corporal 16th Aug 2008

    Reviewer rating: 1 stars


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    I`ve seen a link from BooksDirect on a website, where they offered a free book for my registration, I only had to pay the postage and from then on a free catalogue with their new books and promotions.
    However, they decided to send me 2 books, which they called the editor`s choice, for which I had to pay and in case I wanted to return them, I had to call and rearrange a colection for which I would have to pay £3 or I could just do it myself and post them back by royal mail.
    According to t ...

  • Guest 21st Feb 2008

    Reviewer rating: 0.5 stars


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    I accept that all their offerings will not be to my taste but they seem to specialise in novels and coffee table books. Your local bookshop will have a better selection in my opinion and other online booksellers will be cheaper as far as I am aware therefore I do not recommend Books Direct.