The Post Office Reviews - www.postoffice.co.uk

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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

★☆☆☆☆

“wifi speed”

Written on: 04/01/2017

I complained about very low internet speed so they sent out an engineer to check my line because they said there was a fault but no fault was found so I ended up with a bill for £150.Surely this is wrong, so after my contract expires I will go elsewhere… Read Full Review

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★☆☆☆☆

“Please Read This.”

Written on: 09/12/2016 by ShelbyDog (1 review written)

Our router is on a bookshelf, near the window, because that's where the 'phone socket is. And I hate it, because every time I look at it, I'm reminded of just how awful their customer service is. I can put up with a generally unreliable service, because I know it is cheaper than most, though it took nearly two months to get connected and we've had on-going problems, including a loss of reliable 'phone and broadband service for six weeks in the summer, and drop-outs two or three times nearly… Read Full Review

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★☆☆☆☆

“Rude beyond belief ”

Written on: 24/08/2016 by mwCorcoran1970 (1 review written)

I went into the office this morning only to be greeted by th worst customer service I have ever received. The ladies were talking about me for certain because I needed to do a few corrections before sending a letter by recorded delivery and giving each other dirty looks. I felt incredibly uncomfortable and will NEVER go back in there and I recommend you use taffs well where the service is buoyant and helpful. It has spoilt my morning that's for sure… Read Full Review

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★☆☆☆☆

“SLOW SLOW SLOW AVOID!”

Written on: 03/05/2016 by STALKSY1 (1 review written)

Worst broadband ever. Moved from BT the worst thing I ever did. Basically 18 months now of broadband the speed of dial up! AVOID!!!… Read Full Review

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★☆☆☆☆

“Long wait, uninterested staff.”

Written on: 11/04/2016 by Bobbysgirl72 (1 review written)

Post Offce in Countisbury Avenue, Rumney, Cardiff. Dirty looking, smelly, one staff only working, and a long queue of customers. Other person at desk but not serving, doing something else. Both look miserable and completely uninterested. Dreadful place.. Took 20 mins waiting for my turn. Then the other person had a conversation on her mobile, still not serving customers . Abysmal… Read Full Review

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★☆☆☆☆

“they gave my money to someone else”

Written on: 23/03/2016 by B123456 (1 review written)

I ordered some large sum of money online. I received email and details when I can collect it. When I came to collect the money, I was told that branch known nothing about me and it is my responsibility to sort it out. I was asked to leave, which I refused! Eventually after some calls it became apparent that my money were given to someone else! No apologies! I was told that I have to go back tomorrow to get my money! Very rude branch. Never go there again. Obviously, I hope I will get my money… Read Full Review

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★☆☆☆☆

“Avoid like the plague!”

Written on: 10/03/2016 by Judy261 (1 review written)

Just absolutely dreadful, very very slow, if working at all. Avoid at all costs! Wish I'd read the reviews first… Read Full Review

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★☆☆☆☆

“horrendous broadband ”

Written on: 13/01/2016 by 276Finch (1 review written)

I was with my previous provider for 20 years. They however became quite expensive. I carried out a fair bit of research and contacted pobraodband to discuss provision and reliability of their broadband. All sounded well so I went with them. I also paid a years line rental up front, so convinced was I that they would be OK. After all my last provider gave a flawless service on the same delivery system. I have made such a mistake. The broadband service from PO is shockingly poor. No connection… Read Full Review

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★☆☆☆☆

“Useless...the worst ever encountered...keep away POST...”

Written on: 01/12/2015 by Bobbytester (1 review written)

Useless Post office telephones I have been waiting for almost 4 weeks for the Post office to connect my telephone service. Having spent almost 3 days on the phone to them and waiting in for them to connect our phone up, we are still without. Their customer service centre is useless. Unless you have a problem that works with their on screen prompts...dont bother ringing. No one is empowered to make a decision despite having spoken to a manager...I am still without telephone service… Read Full Review

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★☆☆☆☆

“After 3 weeks my broadband still wasn't connected.”

Written on: 18/11/2015 by McCainsh410 (1 review written)

Failed to connect by broadband after I switched an they showed no interest in doing anything about it. No complaints process in place and appalling customer service… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 09/11/2015 by Lawny (1 review written)

I am owed £144 since 17th September, two phone calls later, form on line filled in and more calls with no acknowledgement and today they say they will refund......In TEN days!! All I can say is I am glad I did not go ahead with the move to the post office, I am really disappointed with them… Read Full Review

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★☆☆☆☆

“Absolute Rubbish ( It really is worse than dial up!).”

Written on: 04/10/2015 by Vogel211 (1 review written)

Stupidly, I let myself be drawn into using Post Office Broadband by what appeared to be a good offer. The issues I've had are as follows: * It doesn't work! It is so feeble that it is impossible to watch a film on Sky, impossible to upload photos (even a single one!), impossible to watch a music video on YouTube -all of these issues with just one device online! * Customer services reps are ride, ignorant, derogatory towards customers (I was called a liar when I rang to ask for help with the… Read Full Review

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★☆☆☆☆

“Worse than dial-up”

Written on: 01/10/2015 by BarbaraPreston (1 review written)

The worse thing I have ever done is switch to post office for broadband. So slow and cannot connect in the evening at all. Have spoken to different departments all of whom were less than helpful, I was told to check the speed and to connect by wire but they hadn't sent sent the correct wire and 4 weeks later still waiting - contract only just started but thinking of paying so I will at least have access to the internet in the evening. If you are considering using post office broadband DON'T get… Read Full Review

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★☆☆☆☆

“Since the post office moved to the talk talk network...”

Written on: 08/08/2015 by EthenEdmondson72 (1 review written)

I've been a post office customer for broadband for many many years and pre their switch to the talk talk network I had not a single issue or drop in speed with my broadband however only days after their switch in 2013 I noticed a significant drop in both connection and speed, I don't need the internet for much more than checking e-mails and light browsing etc so have stuck with them mainly for ease and not wanting to enter into yet another contract with a company which offers terrible… Read Full Review

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★☆☆☆☆

“Third World Internet”

Written on: 16/07/2015 by MarlieWooten223 (1 review written)

I get maximum 500 kb/s download. Hope you like streaming in 240p. And don't even think about trying to play games on it. Yes it's cheap, but you get what you pay for… Read Full Review

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★☆☆☆☆

“It's hard to imagine how they could be less competent”

Written on: 27/06/2015

Apart from Student Finance, the most incompetent company I have ever dealt with. Months of grief! As soon as my contract ends I'm off. They may be a little cheaper, but they make you pay in so much annoyance and wasted time. Avoid at all costs. Run!… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 24/06/2015 by darren24d (1 review written)

I phoned the post office customer service regarding closing my mother post office pension card. Had to phone seven times and on each occassion received a different answer...one advisor was rather abusive… Read Full Review

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★★☆☆☆

“CHANGE OF ADDRESS”

Written on: 06/06/2015 by Tristian214 (1 review written)

I sent Power of Attorney to take control of my mums card account as she has dementia and has had to leave her home. I also advised to now send all correspondence to my home address. I got 2 letters back one advising that the Power of Attorney had been registered and that I was being sent a card and pin number for the account, the other sent to me advising the change of address and also been applied. Two weeks later I got a letter that had been re directed from my mums address, they had actually… Read Full Review

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★☆☆☆☆

“BIG mistake, switching to Post Office broadband”

Written on: 02/05/2015

Not having moved phone and broadband for a number of years, it honestly didn't occur to me that there would be a problem with ISPs these days providing a useful broadband speed. Let's face it the local networks are common hardware anyway, and it's frequently here where problems exist. NOT SO. I've just switched over from BT to Post Office telephone and broadband, as it was cheap for the options I need. No problems with the telephone at all. However I signed up for 'Premium' broadband, ie… Read Full Review

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★☆☆☆☆

“nogood at the moment”

Written on: 04/04/2015 by Cassidykr358 (1 review written)

I can't watch catchup tv or put the PlayStation on it is to slow to load… Read Full Review

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