The Post Office www.postoffice.co.uk Reviews
Latest Reviews
★☆☆☆☆
“No Email support”
Written on: 05/05/2013
My broadband keeps cutting out which is consistent to the day i had PO broadband and phone!! Now, my phones won't work and I am unable to contact the post office because they do not have any email contact details and my mobile does not have much credit and will not allow any 0800 freecalls. how do i contact them to resolve this problem? (read more)
★☆☆☆☆
“International Sign for! WHAT A JOKE!”
Written on: 28/04/2013 by 007spyguy007 (17 reviews written)
I have spoken to customer services as neither of my parcels sent to Russia arrived. I paid for International Sign for, at an extra cost for peace of mind but after 7 weeks still nothing! The website says it takes 11 days to Moscow and Customer Services have told me that once it leaves the UK there is nothing they can do to find my parcel and I have to contact the Russian Postal Service myself. What a joke, I paid for International sign for, and they cannot find my parcel, You have to sign... (read more)
★☆☆☆☆
“Terrible”
Written on: 20/04/2013
I got the wireless package from the post office a few months ago. Every night without fail after 8pm the internet constantly cuts out over and over. The post office website says it's random radio signals, i've never heard such rubbish. I will be cancelling it soon. Please do yourselves a favor and choose a different provider. (read more)
★★☆☆☆
“Perserverance and Persistance Pays Off!”
Written on: 15/03/2013
I subscribed to the Post Office broadband in July 2011. The router and microfilters arrived on schedule and I found the supplied installation instructions well illustrated and written. Maximum download linespeed hovered around 2.5 Mbps (megabits per second) - not particularly fast but okay for my needs ( I'm retired). A few months later the linespeed fell dramatically and has since varied from 0.11 Mbps to 3.0 Mbps). I made several calls to their helpline but told to check the... (read more)
★★★★☆
“Good value! ”
Written on: 13/03/2013
Been with postoffice home phone and broadband for about 5 years now, and have been very happy, also they pay line rental! So good value, Internet quite fast, always use yahoo or gmail email so couldn't comment on email accounts, I now upgraded to anytime calls brill 0845, 0870 01,02,03 plus all uk mobiles at weekends, and international calls! All for £26 a month, so I am very happy with it. (read more)
★☆☆☆☆
“Virtually non-existent connection”
Written on: 05/03/2013
I have spent hours on the phone, trying to get it sorted out so that I could register some software on the internet. Terrible. (read more)
★☆☆☆☆
“Awful product and service.”
Written on: 21/02/2013
Kept When I first got this broadband I was getting about 1.8Mbps download speeds, now I'm getting between 0.077Mbps and 0.3Mbps, rang up customer service and got the same response over and over and would not resolve the issue. I think it's time I move on from this company and go with something a little more reliable (read more)
★☆☆☆☆
“Horrific & bullying”
Written on: 11/01/2013 by annerealmotivation (1 review written)
I was mis-sold the product - broadband/telephone - given wrong information, false promises, long wait for service, longer wait for terms & conditions - about a month - lied to over options, hassled every month, they went back on their word to correct things because they mis-sold in the beginning, the left hand didn't know what the right hand was doing, our internet service went down every ten minutes literally! for six months until they decided perhaps they would try a new router - which... (read more)
★★★★★
“No problems”
Written on: 09/01/2013
Ive never had a problem with the landline, or the customer service. I really dont know what people are banging on about in their "negative comments". When people go on about billing issues, im 100% sure its down to the customer and not the company. If people actually listened to the sales person, they would know what to expect (quarterly billing, installation charges etc). If you dont want to recieve high bills, then stop using the phone so much outside of the free call times. Maybe you... (read more)
★☆☆☆☆
“Worse than dial-up”
Written on: 30/12/2012 by AyrtonSenna
My broadband connection is as slow as a dead slug. Download 24KBPS!!! Phoned the post office. They took the detail and said due to being so busy they were only doing callback. That was six days ago and still no callback. BT wholesale indicated the line quality is good and I should be getting 3.5MBPS min. The Post office must be throttling the life out of all their customers Post office must be the worst ISP there is, not even worth 1 star. (read more)
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Showing 1 - 10 of 119 Reviews
★☆☆☆☆
“Worst internet provider we've ever used”
Written on: 09/12/2012 by MowgliBiz (1 review written)
We took out the Post Office phone and broadband package, phone has been ok but the internet cuts out constantly. We've spent hours and hours on the phone to them, thank god we took out the anytime calls package or it would be costing a fortune to ring them. They always have something else for you to try, whatever they told my husband to do last time has just made things 10 times worse. It now cuts out every ten minutes. In an effort to make us feel better, we were told we weren't as... (read more)
★☆☆☆☆
“Poor service, literally frustrated.”
Written on: 05/11/2012 by peebeebee
Appalling just appalling, why did the PO ever attempt this. It's like an OMG situation I ordered the Post Office Broadband after I returned from Venice to do my Uni coursework. When I ordered the broadband the sales person said the first bill would be the £60 installation charge plus the first months broadband which is £26.05. Ha what a joke First of all my broadband was activate and I left it then ten days to stabilize because it cut in and out constantly (NO OTHER PROVIDER DOES THIS), so... (read more)
★☆☆☆☆
“PO Broadband”
Written on: 17/10/2012
The most appalling service ever known to man, the PO is logica in bridgend is rubbish! (read more)
★☆☆☆☆
“Would have voted 0 - Total Toilet”
Written on: 15/10/2012
Stay the hell clear of this appauling service and company. They should be shot for even attempting to bring this awful excuse for a product to UK consumers. Rot in hell PO. (read more)
★★☆☆☆
“Fecking Lying gits”
Written on: 12/10/2012
The messed up my housemove and I pick up the £100 bill, then to cancel another £200. (read more)
★☆☆☆☆
“Dreadful, dreadful dreadful”
Written on: 05/10/2012
I wish I'd seen this before I signed up. The "service" they offer is hopeless - all they want is your money. AVOID (read more)
★☆☆☆☆
“one week, two routers, three hours of calls to tech...”
Written on: 04/10/2012 by curlykaren
sobbing on my sofa using the internet on my phone after having literally been driven mad trying to set up postoffice broadband. If you value your sanity and a decent customer experience do not go with this provider. One week, two routers, hours oftelephone calls to tech support and still no service. The only thing that the tech support agree on is that if a techninian comes out and the problem is in my premises then it will cost me 130quid. After hearing it so often it begs the question that... (read more)
★★★★★
“PO Did It For Me!”
Written on: 11/09/2012 by eric_the_viking (1 review written)
I got frustrated with the inability of Zen to improve my download speed, constantly referring me the BT definitions of satisfactory line speeds, so I moved to PO. Since then the speed has improved by 200%, as has the continuity of service. When I've had reason to speak to their customer services (once for a broken router, once about a house move and a few times organing mum-in-law's installation, move and cessation of service) they have been courteous and efficient, clearly demonstrating... (read more)
★★★★★
“Fast and Cheap”
Written on: 03/09/2012 by redfibee (3 reviews written)
I was dreading changing my broadband supplier, but Virgin decided to charge me an extra £5 / month, and would not negotiate, so I felt the time had come. Choosing the Post Office was a very good move. I initially spoke to a gentleman with a broad Yorkshire accent who both knew what he was talking about, and what I wanted. Everything I was told would happen, did happen. I set aside a whole evening to sort out the transfer, and it took just a few minutes to set up. Since then it has... (read more)
★☆☆☆☆
“Broadband connection constantly drops”
Written on: 03/09/2012 by biggifront
For the last few mnoths I have had a package containing phone line plus broadband. This is the worst provider I had so far, stay well clear. Have contacted the company 6 times so far and still the problem has not been solved. The broadband connection is lost up to 10 times per hour, I was told various versions of what the problem might be, but nothing worked. Got a new router, but still the same problem. They let me do the same checks all over again whenever I call them, no matter if I... (read more)
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Showing 11 - 20 of 119 Reviews
★☆☆☆☆
“KEEP AWAY FROM THE PO CROOKS!”
Written on: 24/07/2012 by posux (1 review written)
We got a bill on a Friday, on the Monday we got 12 calls on one day asking for payment or we would be cut off and taken to the collectors. same as when we owed 5p (my wife was short 5p), we got calls calls calls and threats (even though we pay part of the bill in advance). with bt they would have passed it on to the next bill. they don't give you reasonable time to pay or that you might be away slow internet, no adsl2, no customer service. took 2 years to find out why we had no 1471,... (read more)
★☆☆☆☆
“THE SERVICE DOES NOT MATCH THEIR SALES LITERATURE”
Written on: 08/06/2012
I wish I had come across this site before I change to the Post Office. The broadband is slow, drops out and is simply not worth it. Telephone costs expensive when you call outside of the free call time. Customer service is an alien concept to them. They do not answer mails, make you wait ages on the phone only to connect you to someone who will not help you. Do not be swayed by offers of cheaper broadband and phone as it will cost you in the long run. I really regret changing to them and... (read more)
★☆☆☆☆
“Crooks & Liars”
Written on: 29/05/2012
When I switched over to the Post Office back in March 2010 their service was excellent. The broadband internet connection was reliable and their customer service department was helpful. Two years later and sadly that has all changed. Internet speed often crashes and completely drops out and when you contact customer services you are taken through the fobbing off process of changing micro filters, plugging into test socket, checking CPU usage and resetting the modem. However, it is NEVER... (read more)
★☆☆☆☆
“horrible thing”
Written on: 23/05/2012
Pls listen or you might regret not doing so. Run as far as you can away from PO broadband. The most horrible thing ever to have surfaced this earth. Speed of 1meg in 2012? Seriously? It keeps cutting off for hiurs aswell and has lost internet service for 2days straight. Technical support has no clue and are telling me to wait an extra 10 days after waiting 15 days for my internet to go live. Bought the package on the 30 apr. Told to wait till 15 of may to go live, told it won't go live till... (read more)
★☆☆☆☆
“horror story”
Written on: 12/04/2012 by burntfingers8
The download speed fluctuates between 0.1 mbps and the limitation of the copper wiring. the fluctuations appear to be relatively consistent- perhaps man made.the help line is scarcely at third world status and their primary objective appears to be fob off at all costs. If you press the point of a 0.1 mbps download speed,they will threaten a £126 fee to try to deter. They also promise callbacks which never happen. Their head office in Durham is also pretty useless. If you wish to retain your... (read more)
★☆☆☆☆
“Get BT instead if you can!”
Written on: 12/03/2012
This is about as dodgy a service in todays ISP provider climate as is possible to be unfortunate enough to have. I have a ridiculously low average download speed of 300 Kb/s and despite a number of complaints they tell me it is an internal fault and want to charge me £126 to come and check it out. DO NOT BE FOBBED OFF! the equipment (telephone lines, exchanges ..etc..) is all operated by BT. The PO is just a parasite renting equipment and services and charging you for them. There is an... (read more)
★☆☆☆☆
“What a truly VILE company!”
Written on: 25/02/2012
What a VILE company! I was originally happy with the service I received from MyPostOffice, but left because of the appalling way they treated my sister and her family. Post Office promised a fantastic service for a reasonable price, and my sister signed up ON MY RECOMMENDATION. The service was appalling - very slow, kept dropping out, and it also gave her problems on her phone (crackly line, and she sounded like she was phoning from the bottom of a fish tank, sometimes!). My sister is... (read more)
★☆☆☆☆
“Post Office Internet WORST EVER SERVICE Don't not use...”
Written on: 17/01/2012 by busyb
Hi there, there is nothing at all I like about the service. I was tempted to change because of the price - stupid me I would rather pay virgin double as there service was fault free. Post office messed up 3 times transferring the broadband & home phone - they tried to open me multiple accounts, all incorrect the blame virgin for their errors! The customer service operative named Ryan was RUDE to me & was laughing in the background about the errors made by the post office. WORST SERVICE... (read more)
★☆☆☆☆
“Simply the WORST AND MOST TERRIBLE internet providers”
Written on: 14/01/2012
For Five months I have had internet speed of around 15 kb/s to 17 kb/s, and I also have many internet drop outs some of which last for up to eight to ten hours. The phone line is crackling and I can hardly hear people I speak to on the other end. Customer services were absolutely terrible, they were no help what so ever, I performed all necessary tasks such as changing filters, using test socket on main socket, using the new router I demanded, they sent out an engineer who did not solve the... (read more)
Guest's Comment
Written on: 08/02/2012
wait a sec you got a noisy phone line with the postoffice cos i have to, the noise on the phone is so bad??
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★★★★☆
“Seems OK to me ...”
Written on: 25/12/2011 by GeofD (6 reviews written)
I ordered Post Office Phone and Broadband, which was meant to go live on 23rd Dec 2011. Guess what ....it did !! They had already sent me the free router 5 days before. The router was easy to set up, and within an hour I have wireless broadband. Phone line is fine too. So far I can't see what all the moaning and groaning is about, but I know it is early days, but I will say it how it is. Now I read about bogus bills that have been sent, well I will wait with baited breath, but I am going to... (read more)
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Showing 21 - 30 of 119 Reviews
★☆☆☆☆
“shockingly bad”
Written on: 09/12/2011
Speeds of 0.1 mb/s. Endless dropouts. Useless technical people. They shouldn't be allowed stay in business. You'd be better off with a dial up modem. (read more)
Guest's Comment
Written on: 03/04/2012
I can only back this up! The now want to charge me £120 for changing in midcontract- not happy!
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Ihatepobb's Comment
Written on: 04/06/2012
"Diabolical"
I recently changed to PO Broadband because they seemed to be cheaper as my previous ISP( what a mistake) and no loss of service during the switch over.
I work from home and depend on my Internet 24/7 to make my living and they suppose to offer a great service and good value for money.
LIES LIES LIES
Appalling to say the least.
On the first day of service(no internet connection) I called Technical Support and was told that my line dropped 90+ times already and they agreed this was unacceptable.The further told me to connect to the Test Socket and to change their new Filter(DUH)
They also told me I had to wait to give the Line a chance to settle which can take up to 10 Days.(???????)
The next Day(i am really getting browned off by this Time) I have the same Problem so I call them again when they proudly announced that my internet had dropped a further 83 times since the Day before!
They promised to send an Engineer to do whatever they have to do to resolve the issues within 72 hours and told me they will call me once the Engineer has been.(still waiting for that call and Engineer)
A further 72 Hours later I called them again and the Lady on the Phone told me my Line had dropped a further 43 times but she promised me that my Case will now be dealt with by their "Line Technicians" and i should be notified in the next 24 Hours of their findings.
When I tried to push her for a final resolution she told told me WE can`t promise anything and after the Line Technician(s) have done their work and they can not resolve the issue she sort of gave me the option to either put up or shut up or change Provider.
As far as I am concerned...They will find nothing as with my previous ISP(same Phone Line) I had a perfect,uninterrupted Service.
So if you are thinking of switching to PO Broadband please read all the comments on here first,I wish I had.
Seriously you be better off with dial up!
I will try and keep you posted
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★☆☆☆☆
“Total Incompetency POST OFFICE HOME BROADBAND”
Written on: 02/08/2011 by AdrianDowson
I am in dispair with this lot.4 weeks after moving into new property still not connected.Immediately after move called to arrange,told to call back in 10 days! Called back and was given a couple of options for engineer to come out,selected one of the options and clearly stated that I would need to confirm.After the weekend called back to say date no good can it bechanged to the other date.I was told no!After 10 minutes of complaining was put through to another person who confirmed that I... (read more)
Guest's Response to AdrianDowson's Review
Written on: 12/09/2011
post office telephone service is a waste of space when they get the bill wrong and you refuse to pay till they send you the correct bill they threaten you with debt collectors
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★☆☆☆☆
“WORST BROADBAND I HAVE EVER USED”
Written on: 05/07/2011 by LIZZYAUBURN
PLEASE PLEASE DONT SIGN UP WITH THE POSTOFFICE. I HAVE AN INTERNET SPEED OF 0.2 MEGS!!! I HAVE PHONED UP ON NUMEROUS OCCASIONS AND KEEP GETTING FOBBED OFF OR EVEN WORSE WHEN I RING UP NO ONE KNOWS WHAT I AM ON ABOUT!! DESPITE RING UP FIVE NIGHTS IN A ROW AND REPORTING THE PROBLEM!! THEY KEEP TELLING ME THEY WILL SEND ME AN ENGINEER OUT BUT THEY NEVER DO. THEY NEVER ANSWER EMAILS AND HAVE THE CHEEK TO SEND ME A BILL EVERY THREE MONTHS. WHEN I COMPLAIN I DONT HAVE THE INTERNET SERVICE THEY... (read more)
Guest's Response to LIZZYAUBURN's Review
Written on: 29/08/2011
There are a number of reasons that the speeds can be slow. the thing to do here is find out what it is causeing the problem. we do this by process of elimination. The first thing to consider would be any extensions Between the Router and the telephone master socket Next is the Microfilter change this for one you know is working fine. then we also need to remember that the |Faceplate of the master socket can also cause these issues. this can be checked by useing the test socket. with all these home environment checks complete your ISP has two options
#1 raise the fault to they'r suppliers (BT) this will go down the rout of sending the diagnostic engineer to test the the line from the DSLAM to your property. BT charge for any work performed past the NTE. i.e Customers own wires and equipment.
#2 Perform a sound to noise ratio reset. this will effectivly put you back in the 10 stabalisation period. whilst you will find the speeds will fluctuate you should find them getting faster.
Of course witch of these two options to go with depends on the ISP's diagnostics results. Here is where most ISP's suffer when it comes to slow speed issue's as i am sure you can apreciate each Tech agent's abilitys to diagnose these issues varies.
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★☆☆☆☆
“i have had this service for around 3 years and when i...”
Written on: 23/05/2011 by i club seals (1 review written)
i have had this service for around 3 years and when i first got it it was ok, no real issues, but over the past 5- 6 months it has become awful. at present i am getting 128 kps when im supposed to be getting 8 mb this has been an ongoing issue for around 3 months. at first, they said it was an issue with my router so they sent me a new one and that didnt work. i am continuosly on the phone to them and they say that there is nothing wrong with my service but they say that if i want an... (read more)
Guest's Response to i club seals's Review
Written on: 05/07/2011
TOTALLY AGREE, ABSOLUTE WASTE OF TIME
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Guest's Response to i club seals's Review
Written on: 02/08/2011
I have EXACTLY the same issue! A thinking of switching to sky too. :( Thumbs down to post office
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★☆☆☆☆
“Don't waste your time with this lot - got phone and...”
Written on: 08/05/2011
Don't waste your time with this lot - got phone and broadband with them - connection drops at least 3 times a day.
Tech support - rubbish. How does changing wireless channel stop my broadband line dropping exactly?
Customer servce - Welsh call centre - nice. Newcastle call centre - jobsworths with bad attitudes - Even an Indian call centre would have been better.
Reliable - it isn't.
(read more)
Guest's Comment
Written on: 03/06/2011
"Tech support - rubbish. How does changing wireless channel stop my broadband line dropping exactly?"
If you are dropping connection, a few things can do this, the most common is local probs, so by changing the channel over this can help, also if you have a cordless phone base station by the router this can also cause issues. In my experience with post office iv found newcastle to have far more tech skills then wales, they just tell you to change micro filters and factory reset the router which is the last thing you want todo this will can cause all sorts off probs.
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★☆☆☆☆
“Been with them 8 months now, every bill is wrong I...”
Written on: 19/04/2011
Been with them 8 months now, every bill is wrong I keep getting charged for call divert ect.Customer service a waste of time. Liked the simple formula at first but it a hasn't delivered. Been cut off twice now I really wouldn't bother. (read more)
★☆☆☆☆
“Having signed up with the Post Office I was full of...”
Written on: 26/03/2011
Having signed up with the Post Office I was full of hope that they would provide the service they promised. I have to say that from day 1 it has been a distaster. One is left for typically 20 minutes or more trying to get through to their customer services. E-mails virtually never get answered, no-one is there at the weekends in many of the departments despite them claiming that their phone lines are open at the weekend. Staff are arguamentative, rude and adopt a very "take it or leave... (read more)
★☆☆☆☆
“This really is the slowest internet I have ever been...”
Written on: 18/03/2011
This really is the slowest internet I have ever been introduced to.
I am in Post Offices fastest area for broadband and believe me it is slow. I have contacted them and they just say there is nothing they can do about it. The router is a load of rubbish, the customer service is extremely bad and the internet is just rubbish, I barely bother to use it now as my phone has quicker internet. STAY CLEAR, DON`T EVEN CONSIDER BUYING THIS!!!!!!!
(read more)
Guest's Comment
Written on: 03/06/2011
The post office rent their equipment from bt, so what you are getting is bt adsl max, which can support line speeds of upto 8meg.
Your speed will be set with in the first 10 days of your servise going live, all ips do this, you will have a fault rate and a max stable rate, as long as are above fault rate there is no problem, goto www.speedtester.bt.com to find yours out, simple.
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★☆☆☆☆
“very bad. ”
Written on: 05/03/2011
very bad.
we decided to get Post office internet because it was cheap. we first had problems with them as they lost are order, so we had to wait another week. then, after they got the wrong house so we had to wait another week. after another week,we didnt receive the wireless router, we phoned them up and they couldnt find our order.
4 weeks now and we still dont have internet
.also the customer service is rubbish as they keep redirecting you and you have to keep repeating yourself over and...
(read more)
★☆☆☆☆
“been with po bb for 2 years when i was a new customer...”
Written on: 28/02/2011
been with po bb for 2 years when i was a new customer everything was fine i was getting 5-6 mbps but now it 0.5mbps and po wont do anything about it, i want to leave but cant because i upgraded to bb extra so my contracted started agin. if i leave they will charge me £150 just for ending the contract before one year.sh1t service don't get PO (read more)
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Showing 31 - 40 of 119 Reviews
★☆☆☆☆
“UPDATE TO PREVIOUS REVIEW - harassment ongoing from...”
Written on: 25/02/2011
UPDATE TO PREVIOUS REVIEW - harassment ongoing from Post Office for Broadband Charges for Broadband Service THEY COULD NOT PROVIDE. Elderly bed-ridden Mother being threatened with Debt Collectors for cash despite never receiving Broadband Package. Post Office Chief Executive informed of this - NOT INTERESTED it appears.
WARNING - DO NOT SIGN UP WITH THE POST OFFICE - LIARS, BULLIES, and RACKETEERS !! THAT'S THE FACTS FOLKS.
My elderly Mother signed up with the Post Office for Phone +...
(read more)
Guest's Comment
Written on: 24/07/2012
I agree 100% ith you. we got a bill on a Friday, on the Monday we got 12 calls on one day asking for payment at we would be cut off and taken to the collectors.
same as when we owed 5p calls calls calls and threats (even though we pay part of the bill in advance). with bt they would have passed it on to the next bill. slow internet no adsl2 no customer service. took 2 years to find out why we had no 1471, they told us to call bt and that it was not up to them, in the end I had to work out myself. the po had blocked 1471 and I had to tell them how to unblock it!
KEEP AWAY , NO SERVICE, JUST MILKING CUSTOMERS FOR THE SHARE HOLDERS
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★☆☆☆☆
“ITs appauling broadband, terrible. very slow at times...”
Written on: 23/02/2011
ITs appauling broadband, terrible. very slow at times and gets disconnected if someone pics up the phone. worst broadband you can purchase today. Pay more, get better. the router you get is appauling and i swapped back to my old router after waiting days and days for certain numbers. i called the help line and there was nobody to answer the phone and they said that they would phone me back wihin a day. it never happend, so i rang them up and got told the same thing and they didn't ring back.... (read more)
★☆☆☆☆
“Friend reccomended post office for phone & broadband. ”
Written on: 22/02/2011
Friend reccomended post office for phone & broadband.
5 wks & two cancelled orders by them later i gave up & went elswhere.
Waste of time.
(read more)
★☆☆☆☆
“Worst decision of my life: have wasted so much time...”
Written on: 22/02/2011
Worst decision of my life: have wasted so much time and money on trying to make it work. 5 months later still no connect and numerous bills for something which has never had any activity on either the telephone or broadband services. Customer services and complaints department lazy, ineffectual and generally useless. IT support recorded message continually repeats problems with service so long call acceptance time (extra money for them for something that doesn't work).
I cannot advise...
(read more)
★★☆☆☆
“Been with the Post Office since March 2010, initially...”
Written on: 09/02/2011
Been with the Post Office since March 2010, initially the service was fine and the Customer Service was pretty friendly and helpful. Within weeks though I was having propblems with the speed and drop outs so they provided an alternative router another Zyxel needless to say the problems persisted so another Zyxel was dispatched (the third one) and to be fair for a few months the connection was stable but in the past few weeks the connection has been atrocious, 26 kbps download speeds and in... (read more)
★★★★☆
“I have been with Post Office since I returned to this...”
Written on: 31/01/2011 by Marie Blackmore (1 review written)
I have been with Post Office since I returned to this country from Africa in April, so I have nothing really with which to compare them. Post Office were suggested to me by my aunt who speaks highly of them. I have found the service to be reliable, although sometimes I notice 'searching' on my phone, and I lose internet connection for a few seconds. This is infrequent. The speed isn't bad considering the area in which I reside; it's quite enough for all my requirements. More importantly, the... (read more)
★☆☆☆☆
“The Post Office were not able to get our broadband to...”
Written on: 26/01/2011
The Post Office were not able to get our broadband to work...ever. We went through many, many pointless calls while they did non-existent "tests on the line", wasting lots of my time and money. Eventually they agreed to release us from the contract with no fee but several months later we started getting threatening letters from a debt collector that they had appointed. All of my emails and letters (sent recorded post) were ignored and they claimed never to have received them. Eventually... (read more)
★★★☆☆
“well there is very slow and just taking the you no...”
Written on: 22/01/2011
well there is very slow and just taking the you no what slow. We changed from orange broadband a few months ago to the post office broadband extra (excluding phone thats with people called british telecom). The change over was done very quickly and smoothly. Installing the router on to the computer was very quick, simple to do. However, one of the main reasons we changed from orange wasn't because of the poor customer service but because of the poor speed (we were lucky to get 1/2 mb/s and... (read more)
★☆☆☆☆
“On the promised connection date no service was...”
Written on: 16/01/2011
On the promised connection date no service was available. I called their support team and was talked through a number of tests after which they advised that they could not provide a land-line broadband service to my area (a statement which has since been confirmed by other service providers). On cancelling my contract I was informed that my next statement would include a charge for early cancellation but to ignore this as it would not be deducted from my account. Needless to the early... (read more)
★★★★☆
“I've had postoffice broadband for 6 months and so far...”
Written on: 12/01/2011
I've had postoffice broadband for 6 months and so far (cross finger) i am very pleased . I can not fault it , i have my desk top and 2 children using their laptops plus my son online with his ps3 and still have good download speed . (read more)
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Ihatepobb's Comment
Written on: 20/06/2012
I totally agree.Post Office Broadband is the worst ISP in the UK.
I am with them since the Beginning of May and I still haven`t had a full Day without my Broadband dropping numerous times.
I had 3 Engineers out ,had a new Line installed and still the same if not worse.
Stay clear from this MOB.