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Written on: 19/11/2015 by Bradshawjh425 (1 review written)
Stayed for one night last week, booked in for 2 nights but checked out after one night. My husband and I were in Brentwood to visit relatives we checked in and then left to visit our relatives. On our return to the room that evening we noticed insects on the wall near the curtains, my husband killed several and then we rang reception. The receptionist said that she would send someone up and shortly afterwards a chap came with a Hoover and sucked up a further 12 approx. I must say that he was… Read Full Review
Written on: 03/10/2015 by AngelDee (1 review written)
Had an absolutely awful experience - one problem after another - would certainly NOT recommend! 5+ years ago, I used to visit Greenwoods once a year and loved it. After some time away, I finally revisited with my mum on Friday 18th September for an overnight break. We has also contacted the hotel to book two treatments each and pay extra to arrive early to use the spa in the morning and have lunch. We spent over £300 - what a complete waste of money. We're gutted. In a nutshell (though I… Read Full Review
Written on: 28/06/2012 by Billericaybabew (1 review written)
We decided to have an intimate Wedding at Greenwoods, catering for a small number of people for a 4.30 wedding, an a la carte meal and then tea and coffee. We had the library and boardroom for hire. Throughout the process our wedding coordinator Amy Crust was fantastic, she went out of her way to make sure we had things exactly as we wanted them. She was relaible, professional and always available when you needed to speak with her. On the day she was waiting at the entrance for me to arrive… Read Full Review
Written on: 21/09/2011 by GemmaColls (1 review written)
I attended Greenwoods spa for the first time ever through last minute with a friend who has been several times before and has rated the place quite highly, however this trip has ensured she doesn't go back again and me in particular! After arriving, we weren't allowed to use the spa facilities until 2pm at check in so an expensive 2hrs later in the bar we were allowed to check in, upon check in they had booked both of us for a massage when it should have only been myself, we get to our room to… Read Full Review
Written on: 21/07/2011 by philrhian (1 review written)
Our 24 hour stay was pleasant but the Hotel didn't live up to its 4 star rating. Our room was comfortable and cosely decorated but there were only electric plugs on the floor ? Hence the tea making kettle occupied the floor space by the bathroom. Champayne wires were on the bathroom floor sadly missing was a full botle. The view from the window of yellow laundry bags lying on the lawn was again an example of poor attention to detail. Walking the grounds discarded bottles were evidence that… Read Full Review
Written on: 17/05/2011
Me and my husband have recently spent a very much needed weekend away at Greenwoods Hotel and Spa.On arrival we were greeted by smiley receptionist and showed around by young concierge.Our room was spacious with a beautiful garden view. We had premier room with Jacuzzi bath and great antic bed - a special treat to us from my mum.As part of our package we had 3 course dinner in Rosewood restaurant which was really delicious and cooked to perfection.I have even left a little thank you note for… Read Full Review
Written on: 11/05/2011
I am writing this in tears after being really let down by Greenwoods Spa. Called to book a nice day for my hen party and was quoted a package price for the classic and told that my party could phone and book treatments and pay for those directly. Just called back to book after letting my hens know the prices and was asked for double the quoted price. When I said the figure I was quoted, I was told that there must have been a 'misunderstanding' and that they weren't blaming anyone. Then she told… Read Full Review
Written on: 05/05/2011 by Maisonette (1 review written)
Brilliant stay with excellent service that made your custom feel appreciated. I came with my girlfriend and another couple, for a wedding at another venue. Had dinner in the restaurant, which was included in the room rate. Really nice grounds and staff with Art-Deco/Edwardian rooms. Would definitely return and recommend, however we were surprised to find no cocktail menu and the bar menu was a bit limited. We would have liked to know in advance to book Spa sessions before we arrived… Read Full Review
Written on: 04/04/2011 by Clair1234 (1 review written)
Definitely not recommended!!!
I booked a package from lastminute.com thinking of having a beautiful week end but it wasn't. Beautiful hotel but the staff is unprofessional and rude. I had lunch in the restaurant, nice restaurant and food but the waitress were talking all the time instead than taking care of us. Eventually someone took our order in two second and go back to chat. This is definitely what you don't expect from a 4 starts hotel. The service was slow in general, then I had a… Read Full Review
Written on: 21/02/2011 by sharonharrison (1 review written)
Greenwoods Hotel is lovely and comfortable with really lovely grounds. The Spa is clean and the treatments which are offered are varied. The pool is lovely however not enough seating around the pool to chill out inbetween treatments. The staff at the spa are helpful and the treatment rooms although small are well equipped. Bathrobes are provided and so is 1 towel only which is a little disappointing the towels are small and not particularly new I feel that more towels should have been… Read Full Review
Written on: 18/02/2011 by catapuss (2 reviews written)
Was a bit anxious after reading the reviews below as someone had bought an overnight stay for me from lastminute. I was prepared for rude staff and a bad experience. However the reality was as follows, I pre booked a facial, if anyone thinks you can just rock up on the day and expect to get an appointment, well you're just silly! So check in, yes the staff were friendly enough but went through everything at warp speed and I didn't get anything they said, no matter though, it's not hard to… Read Full Review
Written on: 16/02/2011
I went to Greenwoods Spa in Essex for afternoon tea with a friend for our birthdays. When we arrived staff were sitting around in the restaurant and didn't seem to want to help us. Eventually we were told to go to the bar as the restaurant was closed. We had pre booked the afternoon tea and I told them I was a vegetarian when I booked. It took about 15 minutes to bring it out. I was expecting dainty finger sandwiches but each section was half a round of stale bread with the crusts roughly… Read Full Review
Written on: 02/11/2010
Arrived at greenwoods at 2.10pm for what we thought would be a relaxing spa weekend...firstly we were greeted by rude reception staff who informed us out first spa treatment should have been at 2 oclock for myself and 2.30 for my friend, we tried to explain we would like to get to our room and relax before our treatments. The receptionist then told us to "go to the spa and see what they can do for you". The spa receptionist was even ruder! She told us the best she could do was 2.30 for myself… Read Full Review
Written on: 28/09/2010
I have been to greenwoods before and now remember why I should not have returned. For £110 you get full use of spa facilities, massage and lunch.
The hotel looks lovely but the spa facilities are too small. There is hardly any room to
move around the pool area and the jacuzzi was full all day! The relax room
is tiny, bright and feels like a doctors waiting room.
The staff tried to be polite but clearly don't 'love' their jobs.
Lunch is over priced and portions very small... In future i will… Read Full Review
Written on: 22/09/2010
I booked an overnight experience which includeda day of unlimited use of spa facilities for me and my boyfriend..which we ended up spending most of our time in the relaxation room as there was not enough beds around the pool for us to sit and we also couldnt use the pool as there was an aqua class which took up the whole pool. Felt like i was dow. The local swimming pool on a week morning! Definately not big enough to accomidate the amount of people there. Me and my boyfriend walked in to the… Read Full Review
Written on: 05/09/2010
Such a shame, Greenwoods has such lovely surroundings. It could be a lovely Spa Hotel but the staff's attitude lets it down again and again. Our party of 7 girls booked a half day spa package including a treatment. When we arrived and went to change we were slightly apalled to see balls of human hair lying around the changing room. When we mentioned this to the spa manager, she shrugged her shoulders and said the changing rooms were cleaned morning and evening. Our afternoon tea was… Read Full Review
Written on: 17/05/2010
Brought some vouchers from here to treat my Mum and sister. Called to book and found we could only use them on products and spa packages & food. Not just a spa treatment, which has been confirmed i could do when i brought them. I was left with £75.00 worth of voucher which we have jad to use on afternoon teas. The afternoon tea was ok, but no choices of tea? bread was hard round the edges like it had been made early that morning and then just brough out rather than being fresh. Also the lady on… Read Full Review
Written on: 10/02/2010
I work in the beauty environment anyways so I know when things are done properly.
I booked with my mum and nan a pamper package which consisted of 2 course lunch, back massage, facial and manicure with full use of spa facilities. The place was a complete rip off in my eyes. first of all they cocked up my treatment times when i got there and my times were different to my mums and nans. the staff were fairly pleasant the towels for me were not very nice had holes in them which for a luxury place… Read Full Review
Written on: 08/01/2010
Me and my boyfriend went to Greenwood hotel for spa day. It was my birthday treat. We had lunch in the hotel restaurant. Restaurant staff was really pleasant, however the food was very, very average, overpriced. I had chicken as my main course. Chicken itself was nice, but the rice that came with it was rubbery, cooked in the microwave. Something you would not expect from four star hotel. After lunch we had our spa treatments. I found the staff very unpleasant, treatments were rushed and not… Read Full Review
Written on: 08/09/2009
I stayed at Greenwoods Hotel Spa and Retreat last weekend- for a friends wedding and absolutely loved it!
Our room was beautiful and the grounds are fantastic. My friend and I both booked treatments on Sunday and thought they were great (I would definitely recommend the body wrap!)
The breakfast was lovely and we even decided to stay longer on our last day to have a swim and afternoon tea (the staff were really nice and said we could stay as long as we wanted!)
I have already booked to come… Read Full Review
As rated by our community of reviewers
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Written by manamanah88