Greenwoods Hotel Spa & Retreat, Essex Reviews
Latest Reviews
“Wedding day!!”
Written on: 28/06/2012 by Billericaybabew (1 review written)
We decided to have an intimate Wedding at Greenwoods, catering for a small number of people for a 4.30 wedding, an a la carte meal and then tea and coffee. We had the library and boardroom for hire. Throughout the process our wedding coordinator Amy Crust was fantastic, she went out of her way to make sure we had things exactly as we wanted them. She was relaible, professional and always available when you needed to speak with her. On the day she was waiting at the entrance for me to... (read more)
“Injured!!”
Written on: 21/09/2011 by GemmaColls (1 review written)
I attended Greenwoods spa for the first time ever through last minute with a friend who has been several times before and has rated the place quite highly, however this trip has ensured she doesn't go back again and me in particular! After arriving, we weren't allowed to use the spa facilities until 2pm at check in so an expensive 2hrs later in the bar we were allowed to check in, upon check in they had booked both of us for a massage when it should have only been myself, we get to our room... (read more)
“Not what it says on the Web Site.”
Written on: 21/07/2011 by philrhian
Our 24 hour stay was pleasant but the Hotel didn't live up to its 4 star rating. Our room was comfortable and cosely decorated but there were only electric plugs on the floor ? Hence the tea making kettle occupied the floor space by the bathroom. Champayne wires were on the bathroom floor sadly missing was a full botle. The view from the window of yellow laundry bags lying on the lawn was again an example of poor attention to detail. Walking the grounds discarded bottles were evidence... (read more)
“Me and my husband have recently spent a very much...”
Written on: 16/05/2011
Me and my husband have recently spent a very much needed weekend away at Greenwoods Hotel and Spa.On arrival we were greeted by smiley receptionist and showed around by young concierge.Our room was spacious with a beautiful garden view. We had premier room with Jacuzzi bath and great antic bed - a special treat to us from my mum.As part of our package we had 3 course dinner in Rosewood restaurant which was really delicious and cooked to perfection.I have even left a little thank you note for... (read more)
“I am writing this in tears after being really let down...”
Written on: 11/05/2011
I am writing this in tears after being really let down by Greenwoods Spa. Called to book a nice day for my hen party and was quoted a package price for the classic and told that my party could phone and book treatments and pay for those directly. Just called back to book after letting my hens know the prices and was asked for double the quoted price. When I said the figure I was quoted, I was told that there must have been a 'misunderstanding' and that they weren't blaming anyone. Then she... (read more)
“Brilliant stay with excellent service that made your...”
Written on: 05/05/2011 by Maisonette (1 review written)
Brilliant stay with excellent service that made your custom feel appreciated. I came with my girlfriend and another couple, for a wedding at another venue. Had dinner in the restaurant, which was included in the room rate. Really nice grounds and staff with Art-Deco/Edwardian rooms. Would definitely return and recommend, however we were surprised to find no cocktail menu and the bar menu was a bit limited. We would have liked to know in advance to book Spa sessions before we arrived. (read more)
“Definitely not recommended!!! ”
Written on: 04/04/2011 by Clair1234 (1 review written)
Definitely not recommended!!!
I booked a package from lastminute.com thinking of having a beautiful week end but it wasn't. Beautiful hotel but the staff is unprofessional and rude. I had lunch in the restaurant, nice restaurant and food but the waitress were talking all the time instead than taking care of us. Eventually someone took our order in two second and go back to chat. This is definitely what you don't expect from a 4 starts hotel. The service was slow in general, then I had a...
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“Greenwoods Hotel is lovely and comfortable with really...”
Written on: 21/02/2011 by sharonharrison (1 review written)
Greenwoods Hotel is lovely and comfortable with really lovely grounds. The Spa is clean and the treatments which are offered are varied. The pool is lovely however not enough seating around the pool to chill out inbetween treatments. The staff at the spa are helpful and the treatment rooms although small are well equipped. Bathrobes are provided and so is 1 towel only which is a little disappointing the towels are small and not particularly new I feel that more towels should have been... (read more)
“Was a bit anxious after reading the reviews below as...”
Written on: 18/02/2011 by catapuss (2 reviews written)
Was a bit anxious after reading the reviews below as someone had bought an overnight stay for me from lastminute. I was prepared for rude staff and a bad experience. However the reality was as follows, I pre booked a facial, if anyone thinks you can just rock up on the day and expect to get an appointment, well you're just silly! So check in, yes the staff were friendly enough but went through everything at warp speed and I didn't get anything they said, no matter though, it's not hard to... (read more)
“I went to Greenwoods Spa in Essex for afternoon tea...”
Written on: 16/02/2011
I went to Greenwoods Spa in Essex for afternoon tea with a friend for our birthdays. When we arrived staff were sitting around in the restaurant and didn't seem to want to help us. Eventually we were told to go to the bar as the restaurant was closed. We had pre booked the afternoon tea and I told them I was a vegetarian when I booked. It took about 15 minutes to bring it out. I was expecting dainty finger sandwiches but each section was half a round of stale bread with the crusts... (read more)
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Showing 1 - 10 of 36 Reviews
“Arrived at greenwoods at 2.10pm for what we thought...”
Written on: 02/11/2010
Arrived at greenwoods at 2.10pm for what we thought would be a relaxing spa weekend...firstly we were greeted by rude reception staff who informed us out first spa treatment should have been at 2 oclock for myself and 2.30 for my friend, we tried to explain we would like to get to our room and relax before our treatments. The receptionist then told us to "go to the spa and see what they can do for you". The spa receptionist was even ruder! She told us the best she could do was 2.30 for... (read more)
“I have been to greenwoods before and now remember why...”
Written on: 28/09/2010
I have been to greenwoods before and now remember why I should not have returned. For £110 you get full use of spa facilities, massage and lunch.
The hotel looks lovely but the spa facilities are too small. There is hardly any room to
move around the pool area and the jacuzzi was full all day! The relax room
is tiny, bright and feels like a doctors waiting room.
The staff tried to be polite but clearly don't 'love' their jobs.
Lunch is over priced and portions very small... In future i will...
(read more)
“I booked an overnight experience which includeda day...”
Written on: 22/09/2010
I booked an overnight experience which includeda day of unlimited use of spa facilities for me and my boyfriend..which we ended up spending most of our time in the relaxation room as there was not enough beds around the pool for us to sit and we also couldnt use the pool as there was an aqua class which took up the whole pool. Felt like i was dow. The local swimming pool on a week morning! Definately not big enough to accomidate the amount of people there. Me and my boyfriend walked in to... (read more)
“Such a shame, Greenwoods has such lovely surroundings....”
Written on: 05/09/2010
Such a shame, Greenwoods has such lovely surroundings. It could be a lovely Spa Hotel but the staff's attitude lets it down again and again. Our party of 7 girls booked a half day spa package including a treatment. When we arrived and went to change we were slightly apalled to see balls of human hair lying around the changing room. When we mentioned this to the spa manager, she shrugged her shoulders and said the changing rooms were cleaned morning and evening. Our afternoon tea was... (read more)
“Brought some vouchers from here to treat my Mum and...”
Written on: 17/05/2010
Brought some vouchers from here to treat my Mum and sister. Called to book and found we could only use them on products and spa packages & food. Not just a spa treatment, which has been confirmed i could do when i brought them. I was left with £75.00 worth of voucher which we have jad to use on afternoon teas. The afternoon tea was ok, but no choices of tea? bread was hard round the edges like it had been made early that morning and then just brough out rather than being fresh. Also the lady... (read more)
“I work in the beauty environment anyways so I know...”
Written on: 10/02/2010
I work in the beauty environment anyways so I know when things are done properly.
I booked with my mum and nan a pamper package which consisted of 2 course lunch, back massage, facial and manicure with full use of spa facilities. The place was a complete rip off in my eyes. first of all they cocked up my treatment times when i got there and my times were different to my mums and nans. the staff were fairly pleasant the towels for me were not very nice had holes in them which for a luxury...
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“Me and my boyfriend went to Greenwood hotel for spa...”
Written on: 08/01/2010
Me and my boyfriend went to Greenwood hotel for spa day. It was my birthday treat. We had lunch in the hotel restaurant. Restaurant staff was really pleasant, however the food was very, very average, overpriced. I had chicken as my main course. Chicken itself was nice, but the rice that came with it was rubbery, cooked in the microwave. Something you would not expect from four star hotel. After lunch we had our spa treatments. I found the staff very unpleasant, treatments were rushed and not... (read more)
“I stayed at Greenwoods Hotel Spa and Retreat last...”
Written on: 08/09/2009
I stayed at Greenwoods Hotel Spa and Retreat last weekend- for a friends wedding and absolutely loved it!
Our room was beautiful and the grounds are fantastic. My friend and I both booked treatments on Sunday and thought they were great (I would definitely recommend the body wrap!)
The breakfast was lovely and we even decided to stay longer on our last day to have a swim and afternoon tea (the staff were really nice and said we could stay as long as we wanted!)
I have already booked to come...
(read more)
“Booked a Greenwoods Hotel Day Spa experience for Mum's...”
Written on: 31/07/2009
Booked a Greenwoods Hotel Day Spa experience for Mum's birthday at Greenwoods Spa. Unfortunately no treatments were available on the day so we settled for use of Spa and lunch only. The Hotel reception staff were friendly enough, however the Spa receptionist just handed over our robes with no further explanation of facilities. For a luxurious Spa I was expecting more luxury, small changing area, no complimentary products, no magazines or newspapers to read, no relaxing whale music, too many... (read more)
“Greenwoods is the worst spa in England. The...”
Written on: 19/07/2009
Greenwoods is the worst spa in England. The treatments are rushed, staff rude, facilities not very good. Relaxation room is a joke! You cannot relax in such a small untidy room especially as there is not enough beds for people. I have to say when i took my mother for her 60th birthday spa day it was a total disaster. I would NEVER recommend the place. (read more)
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Showing 11 - 20 of 36 Reviews
“I booked a surprise one night stay at Greenwoods Spa...”
Written on: 11/06/2009
I booked a surprise one night stay at Greenwoods Spa Hotel, Essex, for my Hubby. I booked this lovely spa break through last minute.com 2 for 1 Deal. We both had a 20 minute back massage, 3 course dinner and a cooked breakfast on day of departure. unlimited use of the spa. Room service was good. Not too expensive.
I would visit again but in the summer.
(read more)
“We spent 2 nights at Greenwoods Hotel Spa and Retreat,...”
Written on: 18/05/2009 by smg69 (1 review written)
We spent 2 nights at Greenwoods Hotel Spa and Retreat, Essex this month. I have to say we weren't expecting much as when I tried to book I was told no one could take my booking so I was to phone back. If we hadn't been attending a wedding I wouldn't have bothered. When I did get through and said we had a baby I was told they would have to check with the manager whether that was allowed and then was told, rather rudely, they had no cots and no baby facilities. When we arrived the room was on... (read more)
“ Greenwoods Hotel Spa and Retreat is like a Hilton,...”
Written on: 08/05/2009
Greenwoods Hotel Spa and Retreat is like a Hilton, not bad at all, not boutique but then it doesn't sell itself as that and it is in a great location, easy to access from London but you really do feel out of the City.
I would definitely stay there again but would prefer a package that didn't include dinner!
(read more)
“Just returned from a overnight stay at Greenwoods Spa...”
Written on: 25/04/2009 by TeresaDe (1 review written)
Just returned from a overnight stay at Greenwoods Spa Hotel and Retreat, Essex with three other friends. Birthday treat from the 2 for 1 Deal on last minute .com, what a bargain, we paid £99.00 each (four of us went) Friday night to Saturday. Our special deal consisted of 20 minute head shoulder and back massage ,3 course dinner on a arrival and breakfast on departure and unlimited use of the spa, hotel lovely and quite village. room in excellent condition food and service was good staff... (read more)
“Greenwoods Hotel Spa and Retreat is a wonderful place...”
Written on: 22/04/2009
Greenwoods Hotel Spa and Retreat is a wonderful place to stay. Spa was very good and treatments were excellent. Staff were all very nice and could not do enough to help you. Food was excellent. (read more)
“Wow wow wow this place was beautiful exquisite food...”
Written on: 15/04/2009 by Carol Smith
Wow wow wow this place was beautiful exquisite food fantastic spa first class staff. My husband and I stayed at Greenwoods Hotel for the weekend 9th April we had a 2 for 1 deal which was so worth the money.
Have recommended Greenwoods to so many people nothing was to much trouble,the owner changed our room because I have trouble with stairs as I walk with a stick he was so nice.
Thank you all and we will be back soon.
(read more)
“Following a recommendation from my boss, I bought my...”
Written on: 07/04/2009 by jkgriffin
Following a recommendation from my boss, I bought my Mum a 3 day spa package at Greenwoods Hotel Spa and Retreat as a birthday present over the weekend. When we arrived we decided we were going to splash out because, although it was pricey, the location and building was beautiful with cheerful staff and spacious rooms. We had 3 treatments booked and our meals were included. Generally the staff were helpful and down to earth, we were lucky with the weather and so spent the last day walking... (read more)
“As Greenwoods Hotel Spa and Retreat advertise spa...”
Written on: 06/03/2009 by suza89 (1 review written)
As Greenwoods Hotel Spa and Retreat advertise spa breaks you would imagine at least some to be available - but no! And then the attitude of the Duty Manager when we asked to speak to someone about it was unbelievable. She twice alluded to the fact that because we'd booked through lastminute.com she didn't care if we were disappointed! I've written a letter of complaint, if I get a response I'll update this review. (read more)
“I booked a weekend away at Green woods before reading...”
Written on: 20/01/2009
I booked a weekend away at Green woods before reading any of the reviews online, I was worried that I'd made a mistake and could have found somewhere better for the cost. However I was delighted with my stay and couldn't recommend it anymore. I will definitely be returning to Green Woods again and will be recommending it to all my friends.
Friendly, polite staff were helpful throughout my stay.
The rooms were clean and very much more than I was expecting considering the price I paid.
The...
(read more)
“We booked Greenwoods Hotel Spa and retreat in Essex...”
Written on: 24/11/2008 by Sarah colli (1 review written)
We booked Greenwoods Hotel Spa and retreat in Essex for our magical wedding night. what a joke!After struggerling through the doors with my beautiful wedding gown on, gifts and bags the receptionist didnt even look up! congratulate me or my husband or even offer to help with our bags. He told us our room number and that was it. we got to our room and after several attempts with the card the door wouldnt open, so i was left holding everything so my husband could go back to reception and sort... (read more)
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Showing 21 - 30 of 36 Reviews
“I boked a marquee at the hotel for August 24th 2008...”
Written on: 26/08/2008
I boked a marquee at the hotel for August 24th 2008 and left the organisation to the events manager at Greenwoods Hotel. I could not have asked for a better venue, better food, or better care. It was pure magic. The rooms at the hotel were clean and very nice. Several guests had booked spa treatments and thoroughly enjoyed them. The pool is lovely and we had a great swim. This is definitely a place to recommend. (read more)
“We recently visited Greenwoods Hotel Spa and Retreat...”
Written on: 08/07/2008 by kathleen critchlow (1 review written)
We recently visited Greenwoods Hotel Spa and Retreat in Essex. The room was tired and awful, cluttered small, tiny wardrobe. We were attending a wedding nearby and couldn't hang our clothes up, toilet seat wouldn't stay up. Bath had no handles, making climbing over high sides to shower in a pathetic stream of water, very difficult. We had to repeatedly ask for more pillows as they were so sparse. Lovely selection of cakes out but with flies around them, a total turn off! Small gravel outside... (read more)
“If you are planning a spa break i have been to far...”
Written on: 07/05/2008 by Jan J (1 review written)
If you are planning a spa break i have been to far better, although if you are just looking for a hotel this is ok. (read more)
“A pity. A great location. The standards in the Spa...”
Written on: 18/04/2008
A pity. A great location. The standards in the Spa need to improve if it is to compete with places like Five Lakes. (read more)
“I have just returned home from this lovely break.”
Written on: 11/04/2008 by Debra Michaels (1 review written)
I have just returned home from this lovely break.
The lastminute.com 2 for 1 deal was fantastic value for money and I have highly recommended this deal to my friends.
11th April 2008.
(read more)
Lettiemcallister's Comment
Written on: 28/03/2008
Totally agree with this review, my experience was the worst customer service I have ever had. Still waiting to hear from Elemis Marketing director ( who has had a number of complaints re;Greenwoods) when i informed her of my less than acceptable day spa she was horrified
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413530_Susanbarclay's Comment
Written on: 29/10/2008
Had a spa package the food was a complete turn off the lunch menu and dinner menu was the same on the evening menu we arrived at 7pm the steaks were fatty and overcooked one of our meals had to be returned but were told no refund because it was booked as part of a package also other guest was sick believe it to be the sweet did not fancy eating the lunch the next day because it was exactly the same menu again still told because its a package no deductions will never go back and will not be reccommending also no slippers in spa area and also when we arrived no timetable given till 8.30 in the evening missed water aqua in day time had two treatments and they book on the last day both treatments one book after we had to book out at 11am
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Guest's Response to GemmaColls's Review
Written on: 20/05/2012
have you heard anything back from these people yet, we had a similar experience