Spoiled Brat Reviews - www.spoiledbrat.co.uk

★★★★☆
3.5 / 5
63% of users recommend this
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Spoiled Brat - www.spoiledbrat.co.uk
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Spoiled Brat - www.spoiledbrat.co.uk
Spoiled Brat - www.spoiledbrat.co.uk

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Latest Reviews

★☆☆☆☆

“IGNORES CONSUMER RIGHTS”

Written on: 18/07/2014 by Warlordess (1 review written)

I had ordered from Spoiled Brat a couple of times without problems, apart from the delivery taking up to 2 weeks. With my recent order, everything changed. The product was too short also much shorter than displayed on the site. I requested a returns form and was informed I had to return it to the manufacturer in the USA and cover the costs. I never order from the USA, due to the shipping costs. I did some research on Consumer Rights to see if the retailer can demand return to manufacturer… Read Full Review

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★☆☆☆☆

“not recieved order”

Written on: 26/06/2014 by nicolaneveragain (1 review written)

ordered two items over a month ago, not received and no one answers the phone..... moneys left my bank, but nothing has arrived and no email etc to explain. items show out of stock on website... would rather have my money back!! but would like a reply on the phone… Read Full Review

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★★★★★

“Quirky, Stylish & Great Service”

Written on: 20/06/2014 by ShazF86 (1 review written)

I have been shopping online with Spoiled Brat for years and have never been disappointed. They are always stocking new & exciting brands and their social media pages are updated daily too so you can always keep up to date with fashion and whats coming in. Delivery is always quick and are always really well packaged. On a few occasions i have had to return items due to them not fitting, but a refund or exchange has always be honoured without any fuss and actioned promptly. Spoiled Brat is my… Read Full Review

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★★★★★

“Love this website!”

Written on: 02/06/2014 by Olly987 (1 review written)

Absolutely love Spoiled Brat clothing! There's always new ranges and they always keep up with the latest celebrity trend! Delivery always on time never any hassles! I would strongly recommend this website to anyone if you love fashion! Love it! Xxx… Read Full Review

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★★★★★

“A must see site”

Written on: 30/05/2014 by Keenan66 (1 review written)

The selection of clothes is fantastic and is updated on a regular basis. I find the customer service team polite and efficient.....and..... a phone call away ....which is a bonus for online shopping I live abroad in the UAE....so it's great having such a good site at my finger tips. Thumbs up to them....and have recommended them often to friends and family. Keep up the great work… Read Full Review

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★★★★★

“Lovely clothes, great customer service”

Written on: 27/05/2014 by nina.wright (1 review written)

I have shopped here for a few years now, only had to return something once as it didn't fit and I got my refund back within 2 days. Their range of clothes and brands is amazing and they always have offers/discount codes which can sometimes give you amazing bargains! Def recommend them to everyone… Read Full Review

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★★★★★

“Wouldn't shop anywhere else ”

Written on: 27/05/2014 by Adrianna246 (1 review written)

I have shopped here for 3 years and do so at least once a month. They do fantastic loyalty points and discounts. Personal service , and really unique products. Very American!… Read Full Review

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★☆☆☆☆

“Spoiled Brat review”

Written on: 20/05/2014 by Danniehogan (1 review written)

I paid for an item over two weeks ago, they were so quick at taking me money, but my item never came I emailed them they emailed back to say they would send a new one! Then they never send one I sent more emails asking for a refund and never herd anything back! I will be spreading the word that no one should use this website! I know of other friends that have had problems with this website! They are nothing but rubbish and should be ashamed of them selfs, I will be reporting them and getting… Read Full Review

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★★★★★

“Amazing Service”

Written on: 23/08/2013 by mrsip (1 review written)

I ordered a few pieces from the sale for my honeymoon and they arrived 2 days later. Such fab service, items are such good quality. Would defo recommend all my friends and family to use Spoiled Brat am totally Hooked!! The packing was very cute and pink and i also got a free travel size hair brush! Thanks spoiled Brat i will be back from more soon… Read Full Review

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★★★★★

“Amazing site ”

Written on: 22/08/2013

Bought dresses for my wedding then had to get an extra two as I felt bad leaving two of my friends out. The customer service was fantastic as they managed to source another two even though they were sold out. Would highly recommend… Read Full Review

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★☆☆☆☆

“Worst site ever”

Written on: 07/08/2013 by Roxanne12 (1 review written)

Ordered two dresses. Received them promptly. Returned 1 due to size n the 16 th June uses there free returns service that they advertise all over there site. Requested a return they sent me the returns slip.bsen the item back. A month down the line I received no refund. Chase them by email they replied they hadn't recived the item and it can take up to several working days. Still no refund. Emailed again they told me it still hasn't been received. Sent them the returns number off the receipt… Read Full Review

Lostpatience's Response to Roxanne12's Review

Written on: 02/03/2014

The above review could have been written by me. I had the exact experience. Why are they getting away it? Isn't there something that can be done with a company who trades in this way? I thought of contacting Trading Standards and the Advertising Standards Authority. I personally would never deal with them again, and am amazed that they still have the affront to trade in this immoral way. Have lost money, time and effort, and patience with Spoiled Brat. Very aptly named!!

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★☆☆☆☆

“BUYER BEWARE!!!”

Written on: 06/06/2013

Bough a pair of Australia Luxe for my partner for Christmas. Do I ever wish I went to Designer Desirables where they have real customer service! she didn't like them and I filled out the online return. I also mailed them back with the return form. They told me they could not take them back because they were a sale item. This is trickery, they are legally obligated to take them back, which is why they put in small print that their "rules" don't effect your statutory rights. They will try to… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 03/05/2013

Wish that there was a zero star button! Paid for a dress. Waited 2 weeks for it. Sent it back because no good have been waiting for a refund for nearly 3 weeks. £130 is not pocket change. I would never ever buy from this company again. They have kept fobbing me off saying they will check with accounts! Yea right!!!! Have contacted PayPal this morning and they have created. Charge back against them for the funds!!!… Read Full Review

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★☆☆☆☆

“Absolutely dire customer services - don't waste your...”

Written on: 07/04/2013

I ordered a personalised jute bag in January and was extremely disappointed with the bag, as my name was written in a mismatch of font sizes, with a middle letter written in capital. My name did not even look like my name. I specifically requested for the first letter to be an initial and the remaining letters in lower case (this is normal, right?). How this so-called designer @ Lucybella could not even follow a simple instruction, is beyond me. Following my major disappointment, I contacted… Read Full Review

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★☆☆☆☆

“Very slow, bad, customer service ”

Written on: 15/03/2013

Ordered online, it took one full week for one item to be dispatched, two weeks for the second, with no communication as to why.mive still not received the second item but have to wait 15 days before I can complain, apparently these are Royal Mail rules. The website may have nice items but the delivery and customer service is awful, don't bother using them!… Read Full Review

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★★★★★

“Very Satisfied Customer”

Written on: 27/01/2013

I ordered some snow boots for my daughter from Spoiled Brat having searched the internet for the boots in the colour and size she wanted - at the price I wanted! Received an automated confirmation e mail from Spoiled Brat on ordering advising delivery by Royal Mail 4-5 days and the boots arrived 5 days later as advised. No problems. My daughter is delighted with her boots and we would definitely purchase from Spoiled Brat again. Iceland here we come!… Read Full Review

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★☆☆☆☆

“Unreliable and would not use again”

Written on: 18/01/2013

I ordered a bag at the end of November and the payment was taken from my account on 3rd December. Despite 7 emails that I have sent them dating from 27th December asking for a delivery date I have not received this information. They have replied 5 times stating they will look into the matter. I have now requested a refund as the bag was a Christmas present for my daughter, but I have not received any correspondence regarding this. I am bitterly disappointed with the lack of service and… Read Full Review

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★☆☆☆☆

“Use this site at your own peril!”

Written on: 06/01/2013

ordered an item on the 20th December, the website stated that the item was on a pre oI rder status apart from a few remaining in the size I required. As this was to be a gift for the end of the month I decided to order from Spoiled Brat rather than the manufacturer (the manufacturer had free delivery and a 10% off first order) as I did not want to wait until the 3rd January which was the date given if I bought direct. I received no dispatch information so wrote to Spoiled Brat to query the… Read Full Review

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★☆☆☆☆

“Absolutely Awful Company.”

Written on: 28/11/2012

I placed an order quoting delivery time of a month, my items did not turn up so by the end of July I sent them emails, I had not reply to all my emails and after THREE MONTHS they finally responded and said my order had been overlooked. By this time it was too late for me to get my money back from Paypal and even though it was there mistake the would not give me a refund only a credit with them. I am kicking myself for using Paypal for my payment and by the end of October they had over £120… Read Full Review

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★★★★★

“Spoiledbrat.co.uk is amazing ”

Written on: 15/09/2011 by jellybean1982 (1 review written)

I was recommended Spoiledbrat.co.uk by a friend and I'm now addicted. They sent me a code recently VIP30 so stated my Christmas shopping early. They have such nice stuff that you don't find on the high street. I though I would write this review as I felt that the customer service was excellent. I was enquiring about a dress and the girl was really helpful. The dress even arrived the next day and it was just perfect. Its good to know that some companies still have a very personal touch and that… Read Full Review

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