Spoiled Brat Reviews - www.spoiledbrat.co.uk

★★★☆☆
3.4 / 5
64
59% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Spoiled Brat - www.spoiledbrat.co.uk
Spoiled Brat - www.spoiledbrat.co.uk
Spoiled Brat - www.spoiledbrat.co.uk
Spoiled Brat - www.spoiledbrat.co.uk
Spoiled Brat - www.spoiledbrat.co.uk
Spoiled Brat - www.spoiledbrat.co.uk
Spoiled Brat - www.spoiledbrat.co.uk

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Latest Reviews

★☆☆☆☆

“Didn't give a refund even when they were at fault”

Written on: 03/12/2016

I ordered a jacket from this company and paid £2 more than standard retail price for the jacket (£2), and £9.99 to have it delivered by Royal Mail First Class tracked. I received the wrong jacket, and that too, 6 days late. I informed the company and opened a paypal dispute. In the paypal dispute, they gave me a tracking number for HERMES and did not respond to any of my questions as to why it was late, and why I was sent the wrong item. I then emailed the company for the 3rd time, who… Read Full Review

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★★★★★

“Good ”

Written on: 16/10/2016 by Greatshopper1994 (1 review written)

Awesome website which provides excellent service and love all their brands and products , I shop here at least once as month and have done for at least 3 years! Can't get enough of wildfox!… Read Full Review

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★★★★★

“Great service, great fast delivery & good selection of...”

Written on: 14/10/2016 by nataliesharples (1 review written)

The customer service was really helpful and answered quickly. My order was dispatched same day and arrived with me quickly, nicely packaged and a free hairbrush! I have made 3 orders so far and love the product, it saves me importing these brands from the usa as the import duty fees are ridiculous!… Read Full Review

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★★★★★

“Great website & great products ”

Written on: 05/10/2016 by Meridian5 (1 review written)

Love this store , have been a customer for 4 years & find they go out of their way for me. They always have a brilliant selection of new clothing , cool brands and great sales and discounts. Delivery is always quick, usually with a few freebies (hairbrush & sweeties!!) feel really bad about these bad reviews - they are a lovely bunch of people who I have met at their pop up shops quite a few times , people only use these sites to say bad things which is why I felt compelled to come On and be… Read Full Review

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★☆☆☆☆

“hopeless”

Written on: 22/05/2016 by Stacya160 (1 review written)

I ordered an item off the site- at no point during the purchase process did they mention that the item was on back order and not currently in stock. It has taken a month, way to much back and forth and no action or refund because they were having trouble with thier PayPal. I'm sure they still managed to take people's money out. PayPal not working is not even a thing. I could go into the ins and outs of it all but it makes me to angry. Basically just read the other negative reviews- I have had… Read Full Review

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★☆☆☆☆

“Do not buy from this website”

Written on: 22/03/2016

I ordered a month ago from this website I have not received the goods I ordered so I asked for a refund which I am still waiting for this is the worst company I have ever dealt with and would not recommend it… Read Full Review

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★☆☆☆☆

“Disappointing terrible service”

Written on: 06/02/2016 by pidge1234 (1 review written)

Purchased product from spoiledbrat for my partner's birthday they said 3 to 5 days never contacted with delivery conformation missed my partners birthday. Over all a real let down still waiting for product not happy stay well clear if you dont qant same problems… Read Full Review

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★☆☆☆☆

“Poor,poor,poor!”

Written on: 02/12/2015 by Lizakroyd (1 review written)

Wish I had read reviews be for I ordered credit card company will help get my money back hopefully This company only buys brands when they have sold them so do yourself a favour and buy direct from the brand otherwise you will be waiting forever . Was promised delivery in 3 days but arrived after 12,too late for my event Sent goods back as instructed but they now say should have sent back to main supplier even though I printed out the returns label which clearly stated there address.the parcel… Read Full Review

Pidge1234's Response to Lizakroyd's Review

Written on: 06/02/2016

I agree there okay taking money on time and giving you false delivery dates but letting you down when you have purchased for somebodys birthday. NOT ON BEWARE NEVER USE SHODDY SERVICE

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★☆☆☆☆

“Awful customer service. Never received item”

Written on: 12/08/2015 by Darius163 (1 review written)

I ordered a phone case online expecting quick delivery. When I hadn't received anything after 10 days I contacted them. After a couple of unanswered emails they told me it must have been lost, (and tried to tell me that there was something wrong with my email!) They then offered to send another one that would take 3-4 weeks to be back in stock. I rejected this and asked for a refund, to which they responded that they would just send a replacement. I have now been chasing for my refund for 3… Read Full Review

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★☆☆☆☆

“Beware!!! ”

Written on: 16/10/2014 by Toria111 (1 review written)

My order was delayed and then when it did arrive was rejected by a neighbour, this was over 3 weeks ago, I told the company straight away and they were waiting for Royal Mail to return the item. Over a week later after me chasing them for my jacket or refund they have logged a complaint with 'interlink' not even had the audacity to look into the complaint to see what courier was used, but have the cheek to keep my money and not provide me with an alternative because it was sent next door!! Soo… Read Full Review

Ade28's Response to Toria111's Review

Written on: 18/11/2014

I've had the exact same thing. Wish I had read your review before buying from them!

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Toria111's reply to Ade28's Comment

Written on: 18/11/2014

I received another scenario from them after another week which was that the garment was sent direct from the manufacturer!!! Shocking since she had Blatanly told me they sent it the week earlier and because of my human error she couldn't claim from Royal Mail? Why deceive and lie to customers, why was she even mentioning to me about claiming from Royal Mail when the manufacturer had sent via interlink? Shocking she was looking for a profit off of my misfortune!! Never once did spoiled brat give me any help or assistance, I emailed the manufacturer direct from their website and they responded to me within 30 minutes and sent me out a replacement for arrival the next working day!! That's how customer services works.. The manufacturers had informed spoiled brat that the TRACEABLE package was rejected - that was 4 weeks earlier and the next day I told spoiled brat when I asked my neighbours.. Shocking shocking shocking.. He website looks legit but the stock is being sent direct from manufacturers so probably hasn't even got any stock around! It's a laughable turn out !! Still haven't received an apology or even a helpful response.. So much for looking into a complaint she tried to fob me off -

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★★★★★

“Quirky, Stylish & Great Service”

Written on: 20/06/2014 by ShazF86 (1 review written)

I have been shopping online with Spoiled Brat for years and have never been disappointed. They are always stocking new & exciting brands and their social media pages are updated daily too so you can always keep up to date with fashion and whats coming in. Delivery is always quick and are always really well packaged. On a few occasions i have had to return items due to them not fitting, but a refund or exchange has always be honoured without any fuss and actioned promptly. Spoiled Brat is my… Read Full Review

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★★★★★

“Love this website!”

Written on: 02/06/2014 by Olly987 (1 review written)

Absolutely love Spoiled Brat clothing! There's always new ranges and they always keep up with the latest celebrity trend! Delivery always on time never any hassles! I would strongly recommend this website to anyone if you love fashion! Love it! Xxx… Read Full Review

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★★★★★

“A must see site”

Written on: 30/05/2014 by Keenan66 (1 review written)

The selection of clothes is fantastic and is updated on a regular basis. I find the customer service team polite and efficient.....and..... a phone call away ....which is a bonus for online shopping I live abroad in the UAE....so it's great having such a good site at my finger tips. Thumbs up to them....and have recommended them often to friends and family. Keep up the great work… Read Full Review

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★★★★★

“Lovely clothes, great customer service”

Written on: 27/05/2014 by nina.wright (1 review written)

I have shopped here for a few years now, only had to return something once as it didn't fit and I got my refund back within 2 days. Their range of clothes and brands is amazing and they always have offers/discount codes which can sometimes give you amazing bargains! Def recommend them to everyone… Read Full Review

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★★★★★

“Wouldn't shop anywhere else ”

Written on: 27/05/2014 by Adrianna246 (1 review written)

I have shopped here for 3 years and do so at least once a month. They do fantastic loyalty points and discounts. Personal service , and really unique products. Very American!… Read Full Review

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★☆☆☆☆

“Spoiled Brat review”

Written on: 20/05/2014 by Danniehogan (1 review written)

I paid for an item over two weeks ago, they were so quick at taking me money, but my item never came I emailed them they emailed back to say they would send a new one! Then they never send one I sent more emails asking for a refund and never herd anything back! I will be spreading the word that no one should use this website! I know of other friends that have had problems with this website! They are nothing but rubbish and should be ashamed of them selfs, I will be reporting them and getting… Read Full Review

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★★★★★

“Amazing Service”

Written on: 23/08/2013 by mrsip (1 review written)

I ordered a few pieces from the sale for my honeymoon and they arrived 2 days later. Such fab service, items are such good quality. Would defo recommend all my friends and family to use Spoiled Brat am totally Hooked!! The packing was very cute and pink and i also got a free travel size hair brush! Thanks spoiled Brat i will be back from more soon… Read Full Review

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★★★★★

“Amazing site ”

Written on: 22/08/2013

Bought dresses for my wedding then had to get an extra two as I felt bad leaving two of my friends out. The customer service was fantastic as they managed to source another two even though they were sold out. Would highly recommend… Read Full Review

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★☆☆☆☆

“Worst site ever”

Written on: 07/08/2013 by Roxanne12 (1 review written)

Ordered two dresses. Received them promptly. Returned 1 due to size n the 16 th June uses there free returns service that they advertise all over there site. Requested a return they sent me the returns slip.bsen the item back. A month down the line I received no refund. Chase them by email they replied they hadn't recived the item and it can take up to several working days. Still no refund. Emailed again they told me it still hasn't been received. Sent them the returns number off the receipt… Read Full Review

Lostpatience's Response to Roxanne12's Review

Written on: 02/03/2014

The above review could have been written by me. I had the exact experience. Why are they getting away it? Isn't there something that can be done with a company who trades in this way? I thought of contacting Trading Standards and the Advertising Standards Authority. I personally would never deal with them again, and am amazed that they still have the affront to trade in this immoral way. Have lost money, time and effort, and patience with Spoiled Brat. Very aptly named!!

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★☆☆☆☆

“BUYER BEWARE!!!”

Written on: 06/06/2013

Bough a pair of Australia Luxe for my partner for Christmas. Do I ever wish I went to Designer Desirables where they have real customer service! she didn't like them and I filled out the online return. I also mailed them back with the return form. They told me they could not take them back because they were a sale item. This is trickery, they are legally obligated to take them back, which is why they put in small print that their "rules" don't effect your statutory rights. They will try to… Read Full Review

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