Surelet Property Management Reviews

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Surelet Property Management

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Latest Reviews

★★★★★

“Great management and fantastic support”

Written on: 25/08/2015 by Calel203 (1 review written)

We have rented out our properties through Surelet for many years. Throughout this time, the person in Gloucester has been asolutely brilliant. Her management of our properties is exemplary, and she shows real care and empathy for our tenants. We trust her advice and judgement implicitly and know that our tenants do too. We cannot recommend Surelet more highly whether you're looking to rent your property or looking for a property to rent. This is a professional team and you really can have… Read Full Review

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★★★★★

“I've used many agencies but will only use Surelet now”

Written on: 29/05/2015 by Landlord1248 (1 review written)

Over many years of renting out properties I've had the misfortune of using some rubbish letting agents and had to change them frequently. However, about nine years ago a colleague recommended Surelet in Hemel Hempstead and I've stayed with them ever since. I have found them punctual and helpful in all aspects and they even helped me recover some of a tenants deposit to cover costs when the tenant left a property in poor repair. More recently I have also been letting a property in Wales and, yet… Read Full Review

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★☆☆☆☆

“No gas No heating”

Written on: 20/05/2015 by nav_1 (1 review written)

moved into a property on the 23rd of april 2015 with a gas debt on the meter we wernt made aware off. Hand rail for stairs completly loose. Light fixtures in bthroom have drop down out of there holes and are hanging over bth. Drain pipes existing the property have wide holes in the wall so loads of bugs get in etc woodlice. . .slugs. . .spiders. old appliances left in kitchen we were told would be removed before we move in. front door doesnt sit flush at the bottom. We foud out later from the… Read Full Review

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★☆☆☆☆

“NEVER EVER AGAIN ”

Written on: 06/05/2015 by Leora1 (1 review written)

I didn't even get a letter to tell me that they're were coming to inspect our home! Came home from work to a slip of paper saying they had been! When I rang them all they could say was 'sorry' We pay a high rent for NO PRIVACY! Never again would I rent from them and I would never recommend them… Read Full Review

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★☆☆☆☆

“total cra...ap, never again with surelet”

Written on: 09/04/2015 by McLean224 (1 review written)

cant contact agancy, after many calls they dont bother answer anymore… Read Full Review

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★★★★★

“Excellently through service”

Written on: 27/02/2015 by catmurphy (1 review written)

Excellent service, as a new landlord they provided me with all the support and help I required. They rang me immediately with any queries and even suggested solutions. I checked their pricing (replacement of a dishwasher and it was very competitive, so went with their proposal). Easy and fast solution for me. They ensured the property was safe and carried out all the required checks on my behalf, thereby limiting my liabilities! Lastly their staff are just nice people who take care of their… Read Full Review

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★★★★☆

“Great Customer Serices.”

Written on: 21/11/2014 by Morganmd399 (1 review written)

I've been a happy customer of Surelet for approximately 4 years now, Surelet have managed 6 of my properties . There haven't been any hidden fees, as with the majority of agents. I have always kept fully informed with all my managements fees or any contractor fees they have to pay for maintenance. Would definitely forward their details to my friends and family… Read Full Review

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★★★★☆

“surlet birmingham bearwood”

Written on: 17/11/2014 by estelle.abran (1 review written)

I just move in my news house that I rent with surelet and after fews weeks the boiler stop to work. but thanks to Raman in surlet birmingham bearwood everything was solved within a day. sunday the problem started monday evening ghe house was warm and cosy! very kind and professional thank you. … Read Full Review

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★★★★★

“EXCELLENT SERVICE”

Written on: 29/10/2014 by EmmaBurditt (1 review written)

After working with SureLet for over 10 years on a rental property, we decided to make a sale of the property. With no expectation the woamn went over and above to make this sale as successful as possible. Offering advice, contacts and sharing her knowledge to make sure we got the right people in place. This was over and above anything I would have expected from a letting agency, who don't handle sales, but it was a delight to experience this type of service and I cannot recommend this… Read Full Review

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★★★★★

“Would Recommend to others..”

Written on: 22/08/2014 by stevebroad87 (1 review written)

We have a property rented out from Surelet Birmingham office. We have relocated from down south to birmingham recently. Negotiatior has been so helpful he picked us up from our hotel due to we were new in Birmingham and he showed us more than 6 houses after working hours which we really appreciated. We rented one of their house.. We have been staying in their property more than three months now and so far we haven't had any issue apart from having no hot water in the property . The… Read Full Review

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★☆☆☆☆

“Unhelpfull money grabbing liers”

Written on: 30/07/2014 by Kf83 (1 review written)

WARNING DO NOT rent from surelet!!! When we saw our house 2 1/2 months ago we said we wanted carpets cleaned bath pannel putting back on and the garden (which was an absolute tip!) clearing of all the junk rubble and weeds. They had a month to do it and when we got our keys NOTHING was done. Now 2 1/2 week later our garden is still like a dumping ground only moving everything from one end of the garden to the other. Ive phoned everyday since moving in and still nothings been done. Never getting… Read Full Review

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★☆☆☆☆

“Awfull rude unhelpful liars”

Written on: 09/07/2014 by qeWebster37 (1 review written)

Surelet are a joke! Rented a property paying £800 PCM uninhabitable had slugs in lounge wood lice from damp an they kept quiet about token meters! Found the property filthy couldn't move in took 2 days of cleaning!!! Then I got a letter saying I had rent arrears ?? I had spoken to office daily and they never said a word suddenly I get 1 letter saying despite previous letters I had ignored??? First I ever heard about it? I tried to contact to sort situation and was totally ignored!! I had never… Read Full Review

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★☆☆☆☆

“Unprofessional, uncaring incompident”

Written on: 12/05/2014 by DisgustedofDerby (1 review written)

My daughter rented a property through Surelet. One final viewing,she was ensured the remaining work was to be completed. On moving in the property was inhabitable and she and the children had to stay with me until it was cleaned. too numerous faults and issues to mention were found with the property, resulting in numerous un-returned calls or "can't contact landlord". Finally after over a week without heating, because my daughter has two young children, both both weak chests, Environmental… Read Full Review

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★★★★★

“Letting with Surelet”

Written on: 06/03/2014 by AdenRooney (1 review written)

I have let property in the past and therefore have experience with agencies. I found Surelet very responsive and professional. They were quick off the mark in finding us tenants and would happily use them again… Read Full Review

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★☆☆☆☆

“Anyone thinking if renting under Surelet - think...”

Written on: 21/01/2014

Anyone thinking if renting under Surelet - think again. They are lovely and friendly when viewing/signing the contract. Problems were resolved fairly quickly however my main issue was with the deposit. What they don't tell you is that they take £60 off your deposit for a final inspection fee - obviously in the small print of the contract as I never saw it! Secondly, they charged me £159 for the skirting boards, 2 nails in the walls, paint on the plug sockets and the fluorescent tube… Read Full Review

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★★★★☆

“Professional service......”

Written on: 20/01/2014

Brilliant service by letting agent. We had a property from birmingham office and after we movedin to the property we had few problems with our heating system because property was manged by agency they have send engineer next day and it was sorted in few days. Very pleases with their service...will recommend my friends to find a property from them because tbey have some good properties in the area… Read Full Review

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★★★★☆

“Excellent Service....:)”

Written on: 18/01/2014 by johnsonsmith1987 (1 review written)

We have a property from birmingham office.Very prompt on the viewing.We liked the property so reserved it on the same day.we moved in one week time and few days later our heating wasn't working.As the property was managed by head office , they sent engineer next day and sorted our heating in few day as the engineer has to order some parts.Very happy with service.I would recommend to my friends as they have got some quality properties in the area… Read Full Review

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★☆☆☆☆

“Absolute Disgraceful Service”

Written on: 11/01/2014

I have rented a property through Surelet (Birmingham North) for six months and I have regretted it throughout. I was initially asked to sign a contract without being given the opportunity to read it. The gas and electricity suppliers were unknown to the agency and they were completely unhelpful sending me from pillar to post. In the end I had to resolve that issue myself. I then wanted to make a GP after my son fell ill, but needed a copy of the rental contract. After ringing our local… Read Full Review

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★★★☆☆

“Management team were very good. Had a nightmare of a...”

Written on: 21/11/2013

Management team were very good. Had a nightmare of a tenant in our property. Surelet birmingham were hopeless but the person from the management team came to the rescue and was absolutely BRILLIANT! It was a shame that she had to sort out the mess though but she kept on top of issues etc and was in contact with information on a regular basis. … Read Full Review

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★☆☆☆☆

“Always say they will get back to you but never do.”

Written on: 02/09/2013

I would recommend anyone gives Surelet a wide distance, even if the property looks great it is not worth the hassle. First, they try and get you to sign a contract without letting you read it first, then when you have issues because they will not sort the property out before you move in, they are very very slow to respond claiming it is not their fault and they will look into things. Be prepared to wait as no one takes responsibility in the company and no one will give you a direct or… Read Full Review

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