Written on: 21/11/2013
Management team were very good. Had a nightmare of a tenant in our property. Surelet birmingham were hopeless but the person from the management team came to the rescue and was absolutely BRILLIANT! It was a shame that she had to sort out the mess though but she kept on top of issues etc and was in contact with information on a regular basis. (read more)
Written on: 02/09/2013
I would recommend anyone gives Surelet a wide distance, even if the property looks great it is not worth the hassle. First, they try and get you to sign a contract without letting you read it first, then when you have issues because they will not sort the property out before you move in, they are very very slow to respond claiming it is not their fault and they will look into things. Be prepared to wait as no one takes responsibility in the company and no one will give you a direct or... (read more)
Written on: 21/08/2013
Having rented a property from Surelet for a year, I can conclude they are the worst estate agent I have ever dealt with. Very friendly when viewing houses and helpful. Once they had the deposit they were painfully slow to resolve any problems we had, if they even bothered to solve them at all. The property suffered from really bad damp issues all year round, and was failed to be fixed by agent & landlord. I am yet to receive any of my deposit back an entire month and counting after moving... (read more)
Written on: 19/07/2013 by truestory2013
Unfortunately, I have very bad experience with this agency. All they care is to sell/rent you something and after it... no clean flat when you moving in, no contract, no repairs. They just don't care! Nice talking guy's, but nothing besides it! (read more)
Written on: 14/03/2013
Dealt with Surelet Birmingham Office, started off ok, did what they said they would, however when I started to look more closely into the service I was getting and asking questions, things became murkey, their head office is basically a messenging service to their franchisee's, made several complaints and not got very far, paid for a check out report which took a month to receive and when i did get it, they missed out the carpet burns, stains, missing keys, and damage to the property, I... (read more)
Written on: 21/02/2013 by kenriches (1 review written)
I have properties in the UK and are managed by agents. The property in Gloucestershire is Managed by the Gloucester office. I am impresed by the Professionalism of the Team. I would recommend SURELET to any prospective Landlords ot Tenants. Yankyou Surelet-Good work. (read more)
Written on: 31/10/2012
Very Efficient and excellent service provided in finding us a new tenant. Messages were relayed promptly and any call backs were received quickly. Any questions I had were answered with quick response. Nice friendly people to deal with and would definatly recommend them to a friend and use them again myself. Many thanks for a hassle free service. (read more)
Written on: 24/10/2012
When my husband's job moved our family to America for two years, we were nervous about renting out our family home. As we had no choice financially, we had to be pretty philosophical about the whole process; but having listened to several horror stories from others in our position, were resigned to the fact that our home would be trashed upon our return! I called 2 letting agents; but when I spoke to Surelet they said that they already had a family that wanted a house in our location and... (read more)
Written on: 23/10/2012 by SM_2012
I have recently had two great experiences with SureLet Gloucester that I believe provide a truly credible and encouraging testimony for other Landlords who, like me, place a high value on efficient, effective and exceptional customer service. My prime contact, Rachel Tolley-Gibbs is a fantastic asset and represents well for her company and branch. I immediately felt she understood exactly what I was trying to achieve and most importantly she cared about helping me get there. Might sound odd,... (read more)
Written on: 22/10/2012 by bev70
I have been in a surelet property for 1 year. The landlord for this property had let down Surelet as he did not keep to his word regarding the repairs. I then found another property via surelet but i had a few problems with the branch i was dealing with. I was referred to Melanie, who is based in Gloucester and i have to say that if an award could be given for excellent service, Melanie would get my vote over and over again. When i contacted her, i felt very secure in the fact that she... (read more)
Written on: 19/10/2012 by Debrup
I have had a long relationship with Surelet at Hemel Hempstead. They come up with great properties and often have gone out of their way to see that the problems that are reported are sorted promptly. There were a few negatives, but those are more pointed at a specific person and not appropriate to be mentioned in the review. As an organization, Surelet has delivered and delivered well and truly to my expectations. Given the opportunity, I know where to go if I have to look for a Property in... (read more)
Written on: 19/10/2012 by snappwer123
I would recomend Surelet to take care of my property I have found them to be reliable honest and polite at all times. Andrea Murray has been a blessing and I believe Surelet are fortunate to have her as a worker her communication skills are second to none she has common sence with a down to earth manor. Sunil in the Hemel office is also an asset to the framework within the letting side again he has always been able to help and has has taken care oof my property. Yours Sincerely R Worthing (read more)
Written on: 18/08/2012 by miracles (2 reviews written)
Do not touch this agency unless you are prepared for a court battle to get them to respond to disrepair complaints (for which you will need to record, photograph and diarise everything that ever happens with respect to your tenancy), unless you are prepared to be told repeatedly that you are not a client of Surelet, the landlord is, and witness the landlord being prioritised over you again and again and again; unless you want a company with no official complaints procedure; unless you want to... (read more)
Written on: 29/07/2012
It is simple....Gloucester Surelt is one of the worst agencies i have ever had the displeasure of dealing with. Oh they cant do enough for you in trying to get your property onto their books but when it comes to looking after it dont even ask!!.....my house was not looked after by them or the tenants and when it comes to them sorting it they dont want to know.DREADFUL AND AVOID AT ALL COSTS (read more)
Written on: 09/07/2012
Having been told not renting privately was better as your rights were better protected I rented a property thru surelet, the only thing theyre competent at is signing you up after that your on your own! we had a home with black, wet walls which over a period of year nothing was done about after numerous inspections and comlaints. We ended up getting enviromental health who all but condemned it unless work was carried out, it was all smiles when they were there and nothing after. When we... (read more)
Written on: 28/06/2012
Over the last few years I have had experience of renting from several different agencies and, I'm sorry to say, that Surelet has been by far the worst! I should've realised the level of staff ineptitude I would subsequently have to endure when they failed to bring any keys to the initial viewing of the property I later rented from them. However, at that stage I was still prepared to give them the benefit of the doubt.... Overall, I would rate their communication skills as extremely poor. It... (read more)
Written on: 10/05/2012 by dubbed
If you do have any dealings with Surelet, make sure all of your communication is in writing. There are members of staff there one named Steve that will say anything to get what they want regardless of what laws and rights are in place. We we falsely lead into signing a contract that was not worth the paper it was written on. Surelet were aware that the property would need to have a multiple occupancy tenancy agreement for us to rent the property yet failed to mention this until the council... (read more)
Written on: 30/04/2012
Surelet is the Best Letting agent i have ever used. Customer service went above and beyond form start to finish. The neg was very helpfull and the office was welcoming and friendly. The managent centre are always there to help and they seem like nothing is ever to good for them. I will always go back to Surelet to rent rent a property. (read more)
Written on: 11/03/2012
I rented from Surelet for approximately 2 years, looking after the property and always paying my rent on time. I found that if I didn't need anything from them and therefore was not causing them any work everything was fine. However, when things went wrong Surelet Derby/ Burton on Trent appear to avoid solving the problem. I went for a total of 6 months with no hot water. To their credit they did send someone to look at the boiler. Unfortunately he was not able to fix it and this resulted... (read more)
Written on: 14/11/2011 by Nathanwelsh
We chose surelet as they were a local company and the sales guy was quite good at assuring us of an easy letting experience. However, this has been anything but the case!! Surelet, although doing 1 inspection (despite being promised 3) decided that it was perfectly acceptable for a tenant to deal drugs from our house, keep 2 Rottweilers, vandalise our house, steal expensive white goods and leave us with thousands of pounds worth of damage and then deliver absolutely no customer service. On... (read more)
Written on: 25/08/2011
A list of things wrong with the property including a garage that in 3 years I have never been able to open. It took six months of constant calls to the "maintenance" line and a few to the sales office for someone to even come and look at the problems, then a few months of "we have not been able to contact the landlord" before anything was fixed to a very poor standard. Eventually the landlord came to look at something and we got her contact details, she was also not impressed with the... (read more)
Written on: 03/07/2011
Never use Hemel Hempstead Surelet. Totally shocking rubbish agents just want your money then once they have a property with new tenants they dont want to know if the flat has problems or you need advice. Go to michael Anthony or orchid. HEMEL SURELET RUBBISH!!!!!!! (read more)
Written on: 17/06/2011
Any landlord looking to rent their property, should really give Surelet in Wolverhampton ago. I am a very cautious landlord and I have tried and tested alot of letting agents in wolverhampton, but Surelet have really suprised me as an agent. My property was left in a very bad state by some rubbish tenants found by Martin & Co which I must add they only care about ripping you off! Anyway back to Surelet the house was a mess with urine stains and all sorts of stuff everywhere I didn't even... (read more)
Written on: 27/05/2011
I have recently moved into one of Surelet Hemel Hempstead’s rental properties. The team was brilliant and I can't thank them enough for all the help they have given me since the initial dealings I had with them to do with my property search :) Once I moved into my new rental property, I had a few minor issues that needed sorting and I must say the surelet service was great and easily the best rental company I have used thus far as far as service levels go! They went out of their way to... (read more)
Written on: 12/05/2011
Surelet Wolverhampton - Very Very pleased with my experience with Surelet on Darlington Street Wolverhampton. I see why they have been receiving awards for their customer service, 100% better than those muppets at Martin & co which I must state are useless DO NOT USE MARTIN & CO. Surelet thanks you very much for all your hard work a big portfolio will be coming your way!!!! (read more)
Written on: 09/05/2011 by kingfisher1 (1 review written)
I would not use sure let again to let my property. Customer service is very slow, telephone calls get returned very late if at all. Tenant left house and gdns in a real mess. Yes initially they are cheaper it costs us more in the long run to fix damge done to the house and gdns. (read more)
Written on: 28/04/2011
Hi I would like to say a BIG THANK YOU to the members of Surelet Wolverhampton. James Lloyd and Aman Sirpal I think are the best individuals that I have dealt with as a letting agent so far. I gave Surelet two of my properties just to test them out and within two weeks the properties have now been let. I was so amazed with the hardwork they put in, I now have given my property portfolio to manage. Thanks agian guys you shall be getting a lot of referals from me.
Mr John Stanton (read more)
Written on: 18/04/2011
Surelet have rented a good selection of my properties over the past 8 years.
I have been absolutely delighted with the service provided at their front office in Hemel Hempstead.
The team is great; these guys deserve a lot of praise.
As somebody says below, people are always quick to complain but when praise is due people don't bother so it would be nice to see more positive comments and giving these guys some praise rather then people just moaning and over reacting :)
Keep up the good... (read more)
Written on: 11/04/2011
Just wanted to say what a fantastic agency Surelet in Hemel Hempstead is. I found them very helpful, they were very efficient in finding me a suitable property, and i can honestly say that since moving into the property i have only had a few minor issues and these have been dealt with and resolved very quickly.
I would recommend this agency to anybody looking for a rental property. (read more)
Written on: 04/04/2011 by Shane17 (1 review written)
First and foremost, this review is in regard to the Hemel Hempstead Surelet Property Management group, and is obviously no reflection of any of the other Surelet buisness' that operate. I will keep this short and sweet. Being someone that owns/rents a property and also temporarily rented myself through the Surelet mentioned, its safe to say I have had experience with rental agencies. Surelet Hemel Hempstead are not only the worst real estate company I have ever used but by far the worst... (read more)
Written on: 31/03/2011 by Yawney (2 reviews written)
A great service! any problems that i had were quickly dealt with in a freindly polite manner A1 service.I would certainly recommend to freinds (read more)
Written on: 25/02/2011
Highly recommended - I was shown a number of properites by the Hemel office & they really pinpointed my needs rather than just showing me anything & everything! really impressed with the time & effort shown to look after me as a client - they worked hard to build a good relationship.
I found a great 1 bedroom place with them & they have always delivered a friendly, courteous & professional service. (read more)
Written on: 17/02/2011
PLEASE NOTE: Anyone thinking of writing a review. Please write the location of the office that you have your problems with. Otherwise the Surelet offices that do continue to deliver a high and efficient service will get bad press.
Also I hear the guys at the Hatfield branch are stunning, humorous, intelligent, resourceful and kind. I wish my husband could be like them! Mrs Cole.
Written on: 07/02/2011
Super service from start to finish - I have rented with a few agencies in the past and I have to say Surelet has by far been top of the list!
I recently handed surelet my notice (after being with them for the last 4 years)as I have now purchased my own property but my experience with surelet from start to finish & believe you me I had some trials & tribulations with my property which was out of surelet's control but I have to say they delivered every time :)
Written on: 22/01/2011
Ongoing s**t with them. Have been treated un fair and have been left in the dark. Solicitor involved now and they have gone quiet as they are in the wrong. Once legal advice is put forward they dont want to know!!!
Not atal happy and would advise anybody not to use this agent (read more)
Written on: 21/01/2011
Not the great experience Ive had with an agent with my property. Wont be using them again im afraid, (read more)
Written on: 17/01/2011
Fantastic value for money - I have had a few bad experiences with previous agents but have found Surelet to be very organised & professional. Their fees are cheaper than the others & their deposit payment teram are much more favourable than the other agents that just rip you off for as much money as they can!
I would highly recommend them to anyone - very friendly service & easy to deal with. (read more)
Written on: 19/12/2010
I finally managed to get the keys for my new apartment yesterday despite the snow blizzard!
Bless the surelet team in hemel hempstead - i owe them a big thank you for hanging around as I was heavily delayed getting to them.
They have been fab x (read more)
Written on: 16/12/2010
Not the best experience with an agent. I have rented for over 6 years and have never had a bad experience UNTIL NOW! Surelet arent a good company they like to take your money but dealing with any problems they are useless both the local and head office.
They shut early when they are not meant too and is very hard to get simple answers from (read more)
Written on: 16/12/2010
I moved into one of Surelet's rental properties last week and I have to say the service was fantastic from start to finish. Very straight forward and simple! I found the team to be very polite, courteous very professional. I feel they went the extra mile to get me the right property, especially as I am very picky :) (read more)
Written on: 10/12/2010
Very very helpful and efficient. Helen at Surelet Property Management worked so hard to help sort out my hot water problems. Was available whenever I called and kept me updated every day as to progress. Really impressed and have lots of faith in getting any problems sorted quickly and efficeintly in the future.
Thank you very much and well done! (read more)
Written on: 10/12/2010
I have been renting out a large portfolio of properties with Surelet Hemel Hempstead for more than 5 years now and I have to say the service levels that Nimesh & Sunil have delivered over the years has been outstanding.
Having read many of the reviews below, it seems they are being scrutinised for things that are beyond their control. Many landlords will be quick to react in getting maintenance issues resolved & others will just sit back thinking the issue will go away & don't react right... (read more)
Written on: 06/12/2010
Awful.... Will never use again, No communication with them and head office hemel guys just want your money and nice as pie at 1st then any troubles or worries they dont want to know, Head office are no help either.
Never again and would recommend to defo use a diff agent In Hertfordshire, Esp if you want a nice hassle free rental.
RUBBISH! (read more)
Written on: 27/11/2010
I thought my time with Surelet was absolutely fantastic from the moment i walked into the letting office til now. I would describe the company to my family and friends as excellent as whenever there was a problem, someone was able to deal with it.
I liked the fact that Surelet just let me get on with what i needed to and didnt really intervene at all. If i had a problem then i would contact the gloucester office and be dealt with in an appropriate manor and spoken to with respect,... (read more)
Written on: 07/10/2010
i have just read some of the reviews for Surelet & am quite surprised as my experience of them has been quite pleasant.
we had some problems with our hot water & heating system going down on a weekend & when i called them they did respond quickly to organise a plumber to sort this out - they have always been very helpful in trying to resolve any issues & the guys in the Hemel branch are always friendly & professional to deal with - they showed us some really nice properties & even managed to... (read more)
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