Surelet Property Management Reviews

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★★★☆☆
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Surelet Property Management

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Latest Reviews

★☆☆☆☆

“Awfull rude unhelpful liars”

Written on: 09/07/2014 by qeWebster37 (1 review written)

Surelet are a joke! Rented a property paying £800 PCM uninhabitable had slugs in lounge wood lice from damp an they kept quiet about token meters! Found the property filthy couldn't move in took 2 days of cleaning!!! Then I got a letter saying I had rent arrears ?? I had spoken to office daily and they never said a word suddenly I get 1 letter saying despite previous letters I had ignored??? First I ever heard about it? I tried to contact to sort situation and was totally ignored!! I had never… Read Full Review

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★☆☆☆☆

“Unprofessional, uncaring incompident”

Written on: 12/05/2014 by DisgustedofDerby (1 review written)

My daughter rented a property through Surelet. One final viewing,she was ensured the remaining work was to be completed. On moving in the property was inhabitable and she and the children had to stay with me until it was cleaned. too numerous faults and issues to mention were found with the property, resulting in numerous un-returned calls or "can't contact landlord". Finally after over a week without heating, because my daughter has two young children, both both weak chests, Environmental… Read Full Review

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★★★★★

“Letting with Surelet”

Written on: 06/03/2014 by AdenRooney (1 review written)

I have let property in the past and therefore have experience with agencies. I found Surelet very responsive and professional. They were quick off the mark in finding us tenants and would happily use them again… Read Full Review

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★☆☆☆☆

“Anyone thinking if renting under Surelet - think...”

Written on: 21/01/2014

Anyone thinking if renting under Surelet - think again. They are lovely and friendly when viewing/signing the contract. Problems were resolved fairly quickly however my main issue was with the deposit. What they don't tell you is that they take £60 off your deposit for a final inspection fee - obviously in the small print of the contract as I never saw it! Secondly, they charged me £159 for the skirting boards, 2 nails in the walls, paint on the plug sockets and the fluorescent tube… Read Full Review

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★★★★☆

“Professional service......”

Written on: 20/01/2014

Brilliant service by letting agent. We had a property from birmingham office and after we movedin to the property we had few problems with our heating system because property was manged by agency they have send engineer next day and it was sorted in few days. Very pleases with their service...will recommend my friends to find a property from them because tbey have some good properties in the area… Read Full Review

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★★★★☆

“Excellent Service....:)”

Written on: 18/01/2014 by johnsonsmith1987 (1 review written)

We have a property from birmingham office.Very prompt on the viewing.We liked the property so reserved it on the same day.we moved in one week time and few days later our heating wasn't working.As the property was managed by head office , they sent engineer next day and sorted our heating in few day as the engineer has to order some parts.Very happy with service.I would recommend to my friends as they have got some quality properties in the area… Read Full Review

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★☆☆☆☆

“Absolute Disgraceful Service”

Written on: 11/01/2014

I have rented a property through Surelet (Birmingham North) for six months and I have regretted it throughout. I was initially asked to sign a contract without being given the opportunity to read it. The gas and electricity suppliers were unknown to the agency and they were completely unhelpful sending me from pillar to post. In the end I had to resolve that issue myself. I then wanted to make a GP after my son fell ill, but needed a copy of the rental contract. After ringing our local… Read Full Review

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★★★☆☆

“Management team were very good. Had a nightmare of a...”

Written on: 21/11/2013

Management team were very good. Had a nightmare of a tenant in our property. Surelet birmingham were hopeless but the person from the management team came to the rescue and was absolutely BRILLIANT! It was a shame that she had to sort out the mess though but she kept on top of issues etc and was in contact with information on a regular basis. … Read Full Review

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★☆☆☆☆

“Always say they will get back to you but never do.”

Written on: 02/09/2013

I would recommend anyone gives Surelet a wide distance, even if the property looks great it is not worth the hassle. First, they try and get you to sign a contract without letting you read it first, then when you have issues because they will not sort the property out before you move in, they are very very slow to respond claiming it is not their fault and they will look into things. Be prepared to wait as no one takes responsibility in the company and no one will give you a direct or… Read Full Review

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★☆☆☆☆

“Poor service and property management, really...”

Written on: 21/08/2013

Having rented a property from Surelet for a year, I can conclude they are the worst estate agent I have ever dealt with. Very friendly when viewing houses and helpful. Once they had the deposit they were painfully slow to resolve any problems we had, if they even bothered to solve them at all. The property suffered from really bad damp issues all year round, and was failed to be fixed by agent & landlord. I am yet to receive any of my deposit back an entire month and counting after moving out… Read Full Review

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★☆☆☆☆

“Will never use again!”

Written on: 24/07/2013 by mazza77 (1 review written)

Unprofessional to the extreme! Didn't let us know that one property we were going to view had gone, even told us the wrong time to view the other! No communication skills at all! You get what you pay for!… Read Full Review

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★☆☆☆☆

“Horrible service in Hemel Hempstead - AVOID”

Written on: 19/07/2013 by truestory2013 (1 review written)

Unfortunately, I have very bad experience with this agency. All they care is to sell/rent you something and after it... no clean flat when you moving in, no contract, no repairs. They just don't care! Nice talking guy's, but nothing besides it!… Read Full Review

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★☆☆☆☆

“Rubbish service!”

Written on: 06/05/2013

Definitely NOT recommended! Poor service, I suggest to avoid them! the worst letting agency in Hemel Hempstead!… Read Full Review

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★☆☆☆☆

“absolutely rubbish service”

Written on: 14/03/2013

Dealt with Surelet Birmingham Office, started off ok, did what they said they would, however when I started to look more closely into the service I was getting and asking questions, things became murkey, their head office is basically a messenging service to their franchisee's, made several complaints and not got very far, paid for a check out report which took a month to receive and when i did get it, they missed out the carpet burns, stains, missing keys, and damage to the property, I… Read Full Review

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★★★★☆

“very professional and prompt”

Written on: 21/02/2013 by kenriches (1 review written)

I have properties in the UK and are managed by agents. The property in Gloucestershire is Managed by the Gloucester office. I am impresed by the Professionalism of the Team. I would recommend SURELET to any prospective Landlords ot Tenants. Yankyou Surelet-Good work… Read Full Review

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★★★★★

“Excellent Efficient Service - ”

Written on: 31/10/2012

Very Efficient and excellent service provided in finding us a new tenant. Messages were relayed promptly and any call backs were received quickly. Any questions I had were answered with quick response. Nice friendly people to deal with and would definatly recommend them to a friend and use them again myself. Many thanks for a hassle free service… Read Full Review

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★★★★★

“Thrilled with our experience of Surelet Gloucester!”

Written on: 24/10/2012

When my husband's job moved our family to America for two years, we were nervous about renting out our family home. As we had no choice financially, we had to be pretty philosophical about the whole process; but having listened to several horror stories from others in our position, were resigned to the fact that our home would be trashed upon our return! I called 2 letting agents; but when I spoke to Surelet they said that they already had a family that wanted a house in our location and… Read Full Review

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★★★★★

“SureLet GLOUCESTER: Efficient, Effective, Exceptional”

Written on: 23/10/2012 by SM_2012 (1 review written)

I have recently had two great experiences with SureLet Gloucester that I believe provide a truly credible and encouraging testimony for other Landlords who, like me, place a high value on efficient, effective and exceptional customer service. My prime contact, Rachel Tolley-Gibbs is a fantastic asset and represents well for her company and branch. I immediately felt she understood exactly what I was trying to achieve and most importantly she cared about helping me get there. Might sound odd… Read Full Review

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★★★★☆

“Gloucester......excellent service”

Written on: 22/10/2012 by bev70 (1 review written)

I have been in a surelet property for 1 year. The landlord for this property had let down Surelet as he did not keep to his word regarding the repairs. I then found another property via surelet but i had a few problems with the branch i was dealing with. I was referred to Melanie, who is based in Gloucester and i have to say that if an award could be given for excellent service, Melanie would get my vote over and over again. When i contacted her, i felt very secure in the fact that she listened… Read Full Review

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★★★★★

“Always a helpful and professional”

Written on: 19/10/2012

As a landlord the team go out of their way to be helpful and professional. New tenants are found quickly and any problems or work that need addressing are organized with minimum of fuss… Read Full Review

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