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| Quality of service | 4.5/10   |
|---|---|
| Layout of shop | 7.5/10 |
| Value for Money | 8.5/10 |
| Overall rating | 6/10 |
Full review by
gls
on 17th May 2008
User Rating : 2
Respect :
0
Good Points: The clothes are really nice. Belk's has a nice selection of clothing.
Bad Points: Belks has poor relations with its cardholder. The service in valdosta, Georgia is not the best. A lot of the clothing does not have price tags so they will scan another piece of clothing at the same price to get the amount you will pay. Of course if you take the item back, they can't find the bar code so you are stuck with the item even if it shows up on one of your credit cards.
General comments: I think Belks has some great items but they need to take better care of their relations with their card holders. They have some nice things but their sales people can kill a sale. WalMart is so successful because they do not give the customer a hard time when they return something. The average person will buy more than the item they returned if they are not given a hard time. The joy of getting your money back so easily will make you spend three times as much. When you give a customer a hard time that customer is going to tell at least 3 other people about how they were treated. Don't you know it's easier to spread bad news than it is to spread good news. People will remember the bad no matter how good your product help. Some of your sales people and managers need some serious motivational workshop on how to work with the public. Trying to find a manager in your store is like finding a needle in a haystack. This is what I call poor customer service. Wake up Belks!! You lose one customer today but we both know it starts with one.
gls's review and ratings | 287 words
Review by
Guest.
on 28th Dec 2007
User Rating : 10
Respect :
0
Belk's department store really have decent clothes, and mostly affordable. I usually shop there on sale days and stuff, and I get very good deals. I went the day after Christmas and saved about 800 dollars. I got a pair of 7 for all mankind jeans for 48 dollars!
Guest.'s full review | 83 words
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