Belk Reviews

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★☆☆☆☆
1.4 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Ruined My Mothers Day!”

Written on: 16/05/2014 by MadInSherman (1 review written)

At the store I waited 15 minutes for a snooty sales manager to finally come over & do me the favor of waiting on me. (She had looked my way & turned her head several times, trying to ignore me.) The advertised product not in stock at store, was told it would be shipped from Dallas to Sherman TX in few days. 1wk later I still do not have my package. The fragrance did not come from Dallas it came from Charlotte, NC. If I am ever foolish enough to go to this store again...which I doubt, if it is… Read Full Review

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★☆☆☆☆

“Don't shop here”

Written on: 03/11/2013 by Sandy1947 (1 review written)

I ordered 8 place settings of Mikasa Dinnerware from my local Belk's store. They were on sale, and because they didn't have them in stock I was given free shipping. They charged my credit card. When I didn't get a confirming email, and couldn't register online to see my order, I started calling Customer Service. I was assured twice that everything was OK and my dishes would ship soon. By the 3rd call I was very upset, spent another 1/2 on the phone and was told this was being submitted to… Read Full Review

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★☆☆☆☆

“Order M.I.A!”

Written on: 10/10/2013

I ordered an item on 6 days ago. Since then, my order has been "In Process." No shipping date has been indicated. I have called the customer service department almost daily and have been getting different responses varying from "my item will be shipped sometime today" to "I have no information as to why your order has not been shipped since your item is in stock." I am very disappointed with Belk. I only ordered from them because of one of their sales. Needless to say I will never order from… Read Full Review

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★☆☆☆☆

“Georgetown South Carolina store”

Written on: 29/12/2012 by mrdavenport (1 review written)

I just came out of the Georgetown Carolina belks store after returning several items. hello I can say is it sure would be nice to go into a store be greeted with a smile rather than the horrible attitude the to Clarks I spoke with had. they made me feel like I was in their way and I was ruining their day well I left them with my smile I sure would like to have gotten a smile from them. you know if you don't like your job get another 1 but please don't take it out on your customers… Read Full Review

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★★☆☆☆

“A department store on the decline”

Written on: 19/12/2012

I've shopped at Belks for several decades. Unfortunately for the last two decades, this store has shown serious signs of decline, chasing corporate profit while ignoring the customer. My local stores are located in Lincolnton, NC and Gastonia, NC- and both of these stores are just absolutely horrible. It's rare to find more than one or two people working in the store and when you try to find help in any department, you are wasting your time. This chain only sells the lower quality but… Read Full Review

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Preshes's Comment

Written on: 22/04/2013

I too see a decline at Belks. The store I am talking about is Belks in Savannah, GA. The young girl behind the Ralph Lauren cash register did not want to life one finger to help me. Rolled her eyes at me when I asked about a simple white tee shirt. She then yanked my credit card out of my hand because I was not fast enough. Customer Service is non-existent. I complained to the manager, Jennifer, and she said she would send me something, Something never came. I complained to the national manager over all stores, and he had an "I don't give a &%$%%$ attitude and would send me a gift certificate. Gift Certificate never came. This is there way of getting me off their back and to SHUT UP! I not looking for hand out, looking for common decent service. Plus the store is a mess. So crowded with stuff, you can't make heads or tails out of it. It's a holy mess! Plus it's darn filthy! I've spent lots of money with Belks, since 1969, and it's a Pig Pen!!!!!! I tore up my credit card and will never, ever, ever, ever, ever go back. They are a nasty company.

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★☆☆☆☆

“Disappointed in the jewelry section ”

Written on: 10/12/2012

I was going through some of the clearance jewelry and came across two bracelets that I liked. Well both were missing price tags. I went to check out and asked the lady if I could find out how much those two bracelets were. I also told her I was over there for about 20 minutes and sorting through the jewelry because it was so messy. She said no and just took them away. I was very disappointed bc it was two clearance items and I thought clearance items were to get rid of. Will never waste my time… Read Full Review

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★★☆☆☆

“Employee still asking : "is there any thing wrong with...”

Written on: 03/09/2012

I went to Belk in Cary Town Center to return 2 t-shirts that I bought it few weeks ago. Receipt, labels, prices are still hanging there. An employee at the counter, name Mary, do not look happy, asking me : "is there any thing wrong with that?" even she know the merchandise are still brand new in front of her. I asked her back: I don't know, what different is make if I just wanted to return? She rolled her eyes with another customer and explained to me that she just want to know what is wrong… Read Full Review

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★☆☆☆☆

“Don't waste your time, terrible service”

Written on: 10/02/2012 by poorshopper (1 review written)

Saw an item I wanted online, due to my area recently changing zip codes (about 18 months ago) the computer system Belk has could not recognize it, I called customer service to place my order and was told to call up a belk store as they couldn't go ahead and place my order, either that or go into one (I live in AZ so no stores around) I tried again using my previous zip code and at last placed my order, that was 3 days ago, today I received an email saying "We apologize for the inconvenience… Read Full Review

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★☆☆☆☆

“Worst shopping Experience”

Written on: 24/01/2012 by pssss (1 review written)

Will never order anything form this company again, due to bad customer service, I purchased items online and it took well over two weeks to recieve, i then sent the item back and still have not recieved a refund, the bad about all this is there website states easy returns that is a total lie!!!!!… Read Full Review

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★☆☆☆☆

“The worst experience ever!!”

Written on: 21/12/2011

The customer service is horrible. I've never had worst experience dealing with a retailer in my life! I ordered my daughters almost $400.00 dollars in merchandise for xmas, they cancelled my order with no good explanation, in an attempt to try and re order I find out that they are holding the funds on my credit card from my cancelled order. I couldn't have belk holding $800.00 of my money for 5-7 business days so I had to wait to re order, why I didn't stop there I don't know and of course… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 22/09/2011

I ordered a gift card online for my mother's birthday. It should have arrived exactly on her birthday, but it didn't. I called when it was 2 days late and was told Belk had 5-7 BUSINESS days, which gave them another day. When 3 more days had passed and no card I again called Belk and was told really they had 7-10 business days. Needless to say, three weeks later the card still has not arrived. The best the Belk customer service could do for me was cancel the order and refund my credit card… Read Full Review

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★☆☆☆☆

“I feel I experienced a seemingly unprofessional staff...”

Written on: 30/12/2008

I feel I experienced a seemingly unprofessional staff member at Belk. Today on December 29, 2008, I went to Origins because I was going to make my usual purchase because I really enjoy wearing their makeup, but I walked away displeased and very disappointed in one of the Origins counter sales people. One of the women was questioning me repeatedly on what kind of face care do I use, and I told her that I used their organic face wash and other organic products that I have purchased at the health… Read Full Review

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★☆☆☆☆

“I think Belks has some great items but they need to...”

Written on: 17/05/2008 by gls (1 review written)

I think Belks has some great items but they need to take better care of their relations with their card holders. They have some nice things but their sales people can kill a sale. WalMart is so successful because they do not give the customer a hard time when they return something. The average person will buy more than the item they returned if they are not given a hard time. The joy of getting your money back so easily will make you spend three times as much. When you give a customer a… Read Full Review

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★★★★★

“Belk's department store really have decent clothes,...”

Written on: 28/12/2007

Belk's department store really have decent clothes, and mostly affordable. I usually shop there on sale days and stuff, and I get very good deals. I went the day after Christmas and saved about 800 dollars. I got a pair of 7 for all mankind jeans for 48 dollars!… Read Full Review

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