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| Customer Service | 0.5/10   |
|---|---|
| Features | 1.8/10 |
| Value for Money | 1/10 |
| Overall rating | 0.9/10 |
Full review by
Guest.
on 20th Jul 2008
User Rating : 0
Respect :
0
Good Points: Live football .....occasionally
Bad Points: Poor customer service
General comments: The coverage on Setanta Sports is poor cheap and tacky. You settle to watch it and sometimes the live game doesn`t come on, you then can`t get through to customer service so you`re paying for a blank screen. You then give up and cancel. It is then difficult to cancel as they will rarely answer emails, phones or when you do get through on a premium number if you mention cancel they could cut you off. I`ve sent recorded delivery letters and got no reply. Do not use your credit card use a standing order to cancel easier. Do not be suckered in by offers as all of a sudden they bombard you with half price deals when they realise you have cancelled, hey sorry for those paying full subs when all of a sudden they can discount £75 over six months. I fell for it and phoned one premium number where because it`s a subscription line miracles happen and they answer the phone. The advisor then gets you to bang your head against a wall as they abuse the right to to transfer you to a number that cuts you off again. I thought one bad one maybe just a one off but I`ve phoned them 5 times and 5 different advisers can`t do their job to my customer satisfaction and by the tones of their voices are as down as this customer. In my life I`ve come across bad service but my goodness these lot are up there at the top. It`s a great concept and sounds great it`s the old saying too good to be true and way beyond these.
Guest.'s review and ratings | 287 words
Review by
buffer
on 19th Jul 2008
User Rating : 0
Respect :
0
Worst pepole to deal with if you have to cancel, took me 3 months and a lot of hassle.
Has left a really bad taste in my mouth and i will never deal with them again
PLEASE PLEASE DO NOT DEAL WITH THIS COMPANY, ITS CHEAPER TO GO DOWN THE PUB AND WATCH IT THERE, at least you can have a few pints instead of paying a subscription that takes months to cancel
buffer's full review | 91 words
Review by
Guest.
on 15th Jul 2008
User Rating : 0
Respect :
0
Setanta Sports is the worst company I have ever had to dea with. DO NOT subscribe to this company as it is almost impossible to unsubscribe.
Guest.'s full review | 87 words
Review by
karuna
on 2nd Jul 2008
User Rating : 0
Respect :
0
Waiting to watch IPL cricket match, I phoned setanta to subscribe for two months only. They said it is fine and soon started receiving the channels through sky. Later I found out through a friend of mine that I have to give them one calender months notice to cancel. At the end of first month I had to try many many times to contact them. On three occasions over a whole day I got through and after checking the details I was transferred to their accounts department and was on hold for more than 30 ...
karuna's full review | 264 words
Review by
Guest.
on 27th Jun 2008
User Rating : 0
Respect :
0
Took out subscription in August 07.
Moved house in December 07, didn't move into new house until Feb 08.
Cancelled subscription therefore in December over the phone - fine no problem.
Upon moving into new house in Feb - resubscribed.
End of the football season comes in May - called to cancel with intentions to renew in August - why waste £30 over 3 months not watching it.
Couldnt do that! Needed a letter - sent letter off same day.
Nearly 2 months down the line no cancellation and numer ...
Guest.'s full review | 159 words
Review by
paulmillo
on 18th Jun 2008
User Rating : 0
Respect :
0
I tried to cancel my Setenta Subscription for the closed football season. I phoned customer services who told me that would be fine but I would need to speak to the 'Customer Loyalty team' I was on hold for some 25 minutes only to be given a sales pitch persuading me not to cancel and then told I would need to write in to cancel. Beware there are also cancellation charges and a final payment of £9.99.
paulmillo's full review | 82 words
Review by
Guest.
on 16th Jun 2008
User Rating : 2
Respect :
0
I like watching sport on TV, and genuinely believe it is why God invented Plasma TVs.This year, the monopoly that Sky previously held on Premier League football has been broken and a new kid on the block has appeared. They are called Setenta Sports. You may have seen the adverts? Des Lynam in a burger van trying to convince someone it has nothing to do with Sultanas? Advertising at its very best.Anyway, this extra choice for us consumers means that I now have to subscribe to not one, but two spo ...
Guest.'s full review | 482 words
Review by
rajnishkaushal
on 3rd Jun 2008
User Rating : 0
Respect :
0
1. No Customer Service at all. Call center goes to somewhere in Greek. They will talk very politely.
2. Signals do not come in 15 minutes. They say fifteen minutes when they sell you the contract and then afterwards signals will not come for minimum an hour.
3. Worst Part is cancelling the contract. You will never be sure if they have cancelled the contract or not...............
rajnishkaushal's full review | 77 words
Review by
santhoshkt
on 27th May 2008
User Rating : 2
Respect :
0
I did not have any problem to get setanta sports to watch IPL from game one. Yesterday morning at around 08:30 I rang their customer services to cancel the subscription knowing full well that I will get the subscription terminated after 30 days. When I go through and told the person that I wanted to cancel subscription, I was told that the call has to dealt by the Loyalty department and they are open only after 9 AM and they do not have a direct number and hence I have to call to the customer ...
santhoshkt's full review | 251 words
Review by
revdpete
on 20th May 2008
User Rating : 0
Respect :
0
They haver not yet returned calls or emails, they certainly don't answer letters, and they are the worst company if you want to cancel.
revdpete's full review | 38 words
Review by
Guest.
on 20th May 2008
User Rating : 0
Respect :
0
Setanta Sports is not at all recommended for any one under any circumstances.
I found it to be the worst customer care on the face of earth. Everybody will tell you how to subscribe, but nobody will answer your phone when you want to unsubscribe.
Guest.'s full review | 54 words
Review by
Guest.
on 26th Apr 2008
User Rating : 0
Respect :
0
Avoid setanta at all costs - this outfit is total rubbish - be warned!!!!. Easy to phone and subscribe - they answer very quickly. However - calling to unsubscribe or cancel and its a different story - constantly placed on hold and no satisfaction when you do eventually get to speak to someone.
Signed up on April 18th 2008 just to watch the Calzaghe Hopkins match - the operator explains that the basic deal is £14-99 'connection fee' , plus £9-99/month but that you can cancel as ...
Guest.'s full review | 485 words | 1 comment added.
Review by
Guest.
on 18th Apr 2008
User Rating : 1
Respect :
0
Fed up with quality of the broadcast, rang up and they said they would send me a signal test....
Anyhow... It's not worth £10 a month. I love SKY sports... so i'm staying with them and MOTD. hopefully Setanta will stop showing football one day...
Guest.'s full review | 54 words
Review by
Guest.
on 12th Apr 2008
User Rating : 0
Respect :
+1
I signed up to Setanta on Wednesday night - was not connected within 15 mins as told, nor within the 1hr maximum they said.
Next day got home from work - still not connected - called the customer service line and spoke to someone for about 10 seconds and gave my name then put on hold for 10 minutes - fortunately i suddenly had a picture so possibly the chap had done something about it?
Next day - no signal again - another call to Setanta and told to keep my tv on channel 38 for an hour until it ...
Guest.'s full review | 163 words | 1 comment added.
Review by
Guest.
on 1st Apr 2008
User Rating : 1
Respect :
0
When cancelling my Setanta Sports contract they transfered me to a 'manager' to discuss it. On four occasions I phoned to cancel and was kept on hold on a 'special use' number (expensive) for 15 minutes after which time I hung-up without speaking to the 'manager'.I then wrote to them and they took nine weeks to cancel my account. Fortunately I had cancelled my direct debit so they couldn't take any more funds from my account.
Guest.'s full review | 86 words
Review by
Guest.
on 10th Mar 2008
User Rating : 3
Respect :
0
I wouldn't recommend anyone to get setanta as its as bad as talk talk to get out off and unable to get an answers from customer services. needs sorting or they are going to lose a lot of customers.
Guest.'s full review | 80 words
Review by
Jimbohed
on 28th Feb 2008
User Rating : 1
Respect :
0
The system failed to work with keegans first game at Newcastle, spent 2 hours trying to reach the customer services tel line, no answer but if you rang the line to subscribe it was answered immediately, they in turn would not put you through to get help. In total spent about 4 hours in 3 days trying to get through to the customer service. Sent a letter to the head of customer services and got no reply or acknowledgement, but did get final demands for £9.99 they said I owed when I cancelled ...
Jimbohed's full review | 133 words
Review by
Guest.
on 27th Feb 2008
User Rating : 0
Respect :
0
Signed up to watch the City v Everton game, picture broke up, sound disappeared, picture came back and then went again - I gave up and watched the Swansea v MK dons game on sky - perfect picture. Could not speak to any tech support at Setanta - the option was engaged !
I'll try the City v wigan game at the weekend and if no better I'll be cancelling.
Guest.'s full review | 88 words
Review by
Guest.
on 3rd Feb 2008
User Rating : 0
Respect :
0
Ok if you want naff spl or european football, but English premiership games, forget it!
i'm typing this during the liverpool v sunderland match which i can't watch because setanta have signal problems.
Can't wait for the next saturday top flight match, not.
thank goodness for 5 live
Guest.'s full review | 121 words
Review by
witchhazel43
on 2nd Feb 2008
User Rating : 1
Respect :
0
see above! :-(
witchhazel43's full review | 132 words
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