I got this phone on the day of release and managed to get it for free. My first impression of the phone was that the size was perfect and felt so nice. After using for a little while I was getting a annoyed of the speed of the system, it seems to be very slow, after now using the phone for nearly a year I have now found that the speed isn't an issue it was just me being impatient.
The Walkman side of the phone is amazing, the easy of loading the songs on is great and the sound even with the standard earphones was great, to be honest it beats even the Ipods!!
The camera although only a 3.2mega is great. I have compared it against the N95 with it's 5mega but the Sony camera is such better on colour and pictures in general, but rememeber it is a phone not a camera, it will not replace a good digi cam.
The functionality of the phone is so good, the video playback is smooth and can feel the whole screen. Everything about this phone is great except the speed.

The Sony Ericsson w960i is the best smart phone I've ever had - and I've had a few. Great touch screen, TERRIFIC music capablities (including 8GB storage built in), good web browser (Opera) and full email support.
Sometimes you have to go through a couple of screens to many to do stuff, but that is a minor inconvenience. Battery life is OK - won't quite do 2 days of intensive usage, but that's fairly standard these days... Hugely superior to the Nokia N95.

9.9/10 you will not be disappointed, the potential of the unit is huge and is streets ahead of anything else available, the only other real options are n958g & n82 (fail on weak battery life), anything else falls years behind, Apple included!

My previous phone was a Sony Ericsson W850. My first impression when I first tried the W960 in the store was not the best, but after I got it on my hands and I started getting used to the touch screen, I loved it!!! I had few difficulties though, as there was a problem when writing specific strings tha resulted to failure of the opened application. I mentioned that to O2, and they quickly replaced it with a new one, as I had it for less than 2 weeks. On the other hand Sony Ericsson replied to my email within 1.5 days, saying that I should download and install the update service. The pictures I have taken are very nice for a phone that is mainly designed as an Mp3 player. The shortcuts on the desktop are very nice, and the menu to assign them is well designed. I like the fact that I can have a preview of the Walkman application in a sub-area of the home screen on the phone, where if you tap on it the media buttons are activated. Definitely recommended by me!!!