Ingatestone Saddlery Centre - www.ingatestonesaddlery.co.uk Reviews

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★★★☆☆
3.5 / 5
From 13 reviews
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★★★☆☆
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“Very poor customer service but fab little cafe...”

Written on: 04/07/2012

If you want good customer service then avoid the older members of staff. They seem to think they are doing you a favour just by being there, grumpy and rude. God forbid you complain... The younger members of staff can be really helpful but don't go there for advice... As said the cafe tucked away in the back is a little gem and get place for lunch and a horsey chat with friends. Saddlery prices are reasonable and there is a fair selection but books and dvd's are expensive, much better to... (read more)

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★★☆☆☆
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“Very poor service”

Written on: 17/06/2012

I have been using Ingatestone Saddlery center since they opened the store. The selection of products is very good and prices have improved over the last few years coming down to match surrounding (although most smaller saddlery centers have been pushed out of the market) The staff have always been hit and miss to be honest, I've found two or three members which will bend over backwards to help you, they really are very good, on the other hand there are some which are very rude, abrupt. I... (read more)

Cmarwit's Comment

Written on: 09/01/2013

I had the exact same thing happen to me with a bale of haylage in the same condition, they told me to carry it back to the store and when there had two very rude, snappy, know-it-all (but knew nothing) members of staff (in purple shirts) tell me it was fine, clearly it wasn't.
I had no refund, no apology and no customer service.
The younger girls who work there are nice but not great on the advice front. The cafe is lovely and the staff in there are friendly.
For me ingatestone is convenience as opposed to me actual choice to go there, but if you go in knowing what you need then its pretty good. Value for money is ok too!


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★★★★★
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“Mailorder”

Written on: 16/03/2012 by Dancelilac (1 review written)

Ordered a rug for my horse on their website, arrived the next day-well packaged, even got a text in the morning telling me the time I would get my order. Fantastic service-will definatley use again :) (read more)

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★★★★★
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“I regularly use Ingatestone for all my horsey stuff...”

Written on: 25/01/2011

I regularly use Ingatestone for all my horsey stuff including feed and bedding. Always found them helpful and reasonable. A very pleasant atmosphere in the store.
I had a saddle fitted in November by their saddler Roger on my 9 year old horse. My horse was definatly not an easy fit! The saddle had to be made with a deeper gusset so had a 4 week wait. However it is perfect, Roger came out and checked it once it arrived and I love it. Fits my horse and very comfy for me. 5* service from the... (read more)

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★★★★★
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“brought some riding boots! Amazing value for money, &...”

Written on: 15/12/2010

brought some riding boots! Amazing value for money, & superb fast delivery!! Very helpful :) Would recommend, & i will deffiently be shopping online there very soon! (read more)

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★☆☆☆☆
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“Just tried to buy a foal rug over the phone so I could...”

Written on: 17/11/2010

Just tried to buy a foal rug over the phone so I could have next day delivery. Most unhelpful staff member on the phone, questioning me why I want to buy over the phone. Rather rude.
Customer service has slightly improved inside the store, but I don't think I will bother with it again. They are obviously not wanting to sell! (read more)

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★★★★★
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“Until moving to Suffolk I regularly used Ingatestone...”

Written on: 26/10/2010

Until moving to Suffolk I regularly used Ingatestone Saddlery. They are very competitive and have a very good choice. Whenever an item was out of stock, they would place it on order and then phone once it was in the store.

If I ever need large expensive items now I still travel down (75 miles) to buy from Ingatestone Saddlery. I cannot find anywhere in Suffolk to compare.

I have never purchased a saddle from them so I am unable to comment on the saddlery side but for everything else I give... (read more)

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★★★★★
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“Huge store, clean and well laid out, friendly staff. I...”

Written on: 04/09/2010

Huge store, clean and well laid out, friendly staff. I didn't feel uncomfortable like the other reviewer - just felt if I needed help then it was available. I feel it is a one stop store which is excellent value. I found all I needed. One item was out of stock, they offered to phone me when back in stock but they had lots of alternatives so I bought a different item instead. (read more)

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★★☆☆☆
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“I bought a saddle from Ingatestone Saddlery - she came...”

Written on: 29/06/2010

I bought a saddle from Ingatestone Saddlery - she came out to fit it and was all friendly, oh your horse needs to build up muscle, you can buy a polypad to use under it. So I bought the saddle, ordered a polypad, never heard any more, kept phoning, went in, she hadn't ordered it and was most unfriendly - it seemed as soon as she got my money for the saddle, she didn't want to help anymore.
Also I wanted to trade in my old saddle; the price she offered was ridiculous and I got an extra £100... (read more)

Horseygirl16's Comment

Written on: 04/09/2010

Ingatestone's saddle fitter is a male!!!! there is no female saddle fitter there...

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★☆☆☆☆
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“to cut a long story short the sadler come to fit and...”

Written on: 01/06/2010

to cut a long story short the sadler come to fit and supply a saddle for my unbroken 3 yea old which is a very poor fit it bounces up and down atthe back. They ae so rude and once they had my money they were rude and very unhelpful the saddler ddnt even want to talk over phone to give advice now im stuk with a sadde that doesnt fit and had o spend more money on getting another saddler out and to buy anothr saddle Would not recommend them to my worst enermy. (read more)

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★★★★★
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“good service . and reasonable prices nice people ,...”

Written on: 23/05/2010

good service . and reasonable prices nice people , would highly reccomend (read more)

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★★★★☆
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“Generally a good all round store, a one stop shop if...”

Written on: 01/08/2008

Generally a good all round store, a one stop shop if you like...
notice boards crammed with adverts for horses/ponies for sale, horse box / trailers for sale, livery available, instructors available all in the local area.
You can buy from plaiting bands to having your saddle fitted on site ( menage available ), purchase you feed and bedding and even horse shoes and farrier equipment. All this aside from the usual lotions/potions, feed supplements, rugs, tack, grooming stuff, bling tack,... (read more)

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★★★☆☆
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“Overall it is a great shop. HUGE selection and range,...”

Written on: 01/08/2008 by rudleystud (1 review written)

Overall it is a great shop. HUGE selection and range, having pretty much everything you could possibly wish for. I found the staff made me feel a little uncomfortable when browsing as they always seemed to be right behind me glaring over my shoulder. (read more)

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