Excellent offer with their pocket money toys and I spent extra so I could receive the free 'twirling sticks' gift (which they advertise being £25 but sell for Amazon for £5) Delivery was quick and well packaged but the free gift looked like it had been used - the packaging was unsealed and there were dirty marks on it - it was basically shop soiled. Tried to email but this and a subsequent email were ignored. Would think twice before ordering again

I've used Hawkins a few times in the past, always ordering via their website rather than buying in the shops. However, I won't be using them again after they mucked me about just before Christmas. After I'd ordered it turned out an item was out of stock and threatened to delay the whole order until the new year. I only discovered this by chance after looking at my account online - there were no emails from Hawkins telling me about the order status. So I called to arrange delivery for the bulk of the order and told them to send the outstanding item under separate cover. What do I find when I log in a few days ago? That they've cancelled the order without telling me and have failed to reimburse my credit card. No emails, no calls, no nothing. Their lack of communication is appalling. Avoid the website at all costs.