Letterbox www.letterbox.co.uk Reviews

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0.3 stars
Average rating for this product is: 0.3 out of 5

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Average Ratings for Letterbox www.letterbox.co.uk

  • Customer Service0.2 stars
  • Quality of website1.5 stars
  • Value for Money1.4 stars
  • Overall rating0.3 stars

 

3 Reviews For Letterbox www.letterbox.co.uk

  • mhgb 26th Jan 2009

    Reviewer rating: 0.5 stars


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    Good Points: Some good and unusual childrens toys available


    Bad Points: Let down by the very poor customer service that I experienced and I found them to be very slow to refund money


    General comments: Ordered an item and was assured it would be received by Xmas and by January it had still not arrived. Rang to cancel the order and get refund, which 2 weeks later they still hadn't processed due to a 'backlog'! I felt I received very poor customer service on the phone (was unable to talk to a manager, told had to put it in writing then the assistant apparently put the phone down!). So wrote an email of complaint which I have not received a reply to as yet. I would not recommend letterbox.co.uk and won't be shopping there again, there are plenty of other places that sell much the same things.

  • moswald 14th Dec 2008

    Reviewer rating: 0.5 stars


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    Letterbox seemed to be out of stock of many items. Took payment immediately, I received no confirmation email, a month later, had still not received items. Then received half the order, still waiting for the remainder. Emailed them, only a standard response saying they were receiving a large volume of messages and then received nothing! I will not be using this website again.

    I think there are many other websites offering the same thing and with much better service.

  • SAMTAB123 Rank: Lance Corporal 8th Dec 2008

    Reviewer rating: 0 stars


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    I would not place an order with this company again. Our experience was that they were quick enough to debit our money but we received no email confirmation of order, a month later we had received no item and despite chasing them, have received no refund yet. We feel we have experienced no customer service.