Redhill Appliances www.redhillappliances.co.uk

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Redhill Appliances www.redhillappliances.co.uk
★★★★☆
3.7
69.0% of users recommend this
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Latest Reviews

“Rubbish Service but got my money back !!!”

★☆☆☆☆

written by on 26/03/2013

I ordered from them and like most other people Redhill failed to deliver and they went AWOL on the 14th February 2013. However, I anticipated this, and as soon as my items were not delivered, I rang them emailed them and of course they ignored me. I contacted my bank and claimed a VISA debit chargeback (not a Visa credit chargeback as I did not use my Visa Card). Thankfully 10 days latter the money was back in my account. I instead ordered my goods from a NEFF authorised dealer which I found on the NEFF website. The service was fantastic and I would most definitely recommend Roy at ftrkas.com Professional service. Delivery arrived on the day as promised, and I found their price competitive.

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Redhillappliances's Comment

Written on: 16/12/2013

your review is unjustified and false, we called you regarding your delivery to which we received a bucket full of abuse and quite frankly we are happy not to deal with someone as rotten as you.

your money was refunded to your account by us and not by 'VISA' as you are falsly claiming.

thank you for your attempt at damaging our company name, but we are doing very well and have money right now than you will ever have in your lifetime.

have a wonderful day.

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Raven049's Comment

Written on: 16/12/2013

If this is true take me to court. I STILL have copies of all email exchqnges and my bank are also witness to this. Your a vile unprofessional company. All the other customers who have complained cant be lying. Are you attempting to get back in business ? I would glady have my day in court with you. II wont respond to any further messages from you unless you write me directly with legal paperwork. You are a liar and my clear concise review is wholely accurate. I stand by EVERYTHING I said!

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Raven049's Comment

Written on: 16/01/2014

Redhill left many customers disappointed

If this company are admitting to having money and back in business then a full enquiry should be made.

All the negative reviews on this website cannot be lies!!!!!! Therefore Redhill your case is pathetic and laughable. You went bust... just go away gracefully.

It is absolutely disgusting that you have decided to take people and CLAIM to be in financial problems then on this website ADMIT to having money! interesting

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Raven049's Comment

Written on: 16/01/2014

Perhaps if Redhill are making the admission that they still have money they should be taken to court to re-imburse the countless people on this site who claim that money was taken and service not given. Perhaps a full enquiry should be made.

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“Excellent”

★★★★★

written by on 15/03/2013

I have read several of the reviews and unless Redhill have changed all their staff, I cannot understand why they have so many bad reviews. I have bought several appliances from them and the service has been second to none pleasant, polite and knowledgeable. Delivery was always fast and they always informed me. The appliances themselves were as stated and after searching I found them most competitive. Because of a mistake by our kitchen supplier I could not have the hob I ordered and been sent. Redhill changed this with no argument. I shall continue to use Redhill and recommend them. They are brilliant.

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Raven049's Comment

Written on: 26/03/2013

Are you stupid? Redhil has gone into liquidation

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“Avoid”

★☆☆☆☆

written by on 14/03/2013

Ordered a washing machine beginning of December and cancelled the order today (end of Jan) as it still hasn't arrived. It was supposed to be delivered in a week and I have chased several times. They have never contacted me and now say a damaged one was delivered to them but can't tell me when that was! Customer service is appalling. I hope I get my money back before they go under!

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“Excellent company”

★★★★★

written by on 11/03/2013

I ordered a Miele fridge freezer before Christmas and was told it was out stock and would be delivered the 2nd or 3rd week of January. True to their word, Redhill Appliances delivered yesterday on time. Very helpful delivery man. I was delighted with the price - £198 cheaper than John Lewis. Would use this company again.

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“Websites claim they have stock, they do not”

★☆☆☆☆

written by on 20/02/2013

Waste of time dealing with this company. They claim items are in stock but seem to only act as broker, and buy when they have your order.. Hence long delivery times. Avoid!

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“Ceased Trading - So glad I smelt a rat in December”

★☆☆☆☆

written by on 17/02/2013

I've just heard from my neighbour that Redhill Appliances has ceased trading. I called them in December when I needed a new oven and hob for a kitchen renovation. The price was great, and they then offered me a further discount if I paid in full there and then and took delivery in the new year. Something inside told me something was up, a hunch, intuition, whatever, I smelt a rat. I'm just so sorry I didn't write anything on the internet then, as now I understand people have lost a lot of money. I ended up going to RDO, opposite the cinema in Reigate. They sold me the oven I wanted and a better hob for the same money and had both in stock. I also ended up buying a new extractor fan, ex-display and half normal price!! All was delivered quickly and efficiently. I must say, their staff were all very knowledgeable and helpful and I wondered why I hadn't gone there in the first place.

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“Had I Read.....”

★★★★★

written by on 16/02/2013

Had I read the reviews left for this company I would not have ordered from them. However I did not read the reviews, just telephoned to enquire about a particular Miele Larder Fridge. I was immediately told when the fridge would be in their warehouse and the delivery date, about ten days after I placed the order. The fridge was about £40.00 cheaper than anywhere else. They telephoned the expected day of the delivery to give me a time slot - within the next three hours. About twenty minutes later the driver turned up with the fridge. An excellent service in my opinion and I'm pleased I didn't read the reviews as I might not have ordered the fridge if I had. I'm sorry if some people's experience was not as good as my own but I can only praise this company

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“Have they ceased trading?”

★☆☆☆☆

written by Mikelwarb on 15/02/2013

Much the same as others. AEG oven ordered on 07/01/2013. Delivery promised on 14/02/2013 but no show. Website tells the tale of telephone system down but engineers on site - very probably another lie! Answerphone at South Croydon showroom refusing to take anymore messages. It seems likely that that they have ceased trading. Can anyone confirm this?

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Wsammy's Response to Mikelwarb's Review

Written on: 15/02/2013

I can, I drove there today to both showrooms and there unmanned and the Redhill showroom has a big for sale sign above the door.

They also changed the message on the website to what actually has happened,

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“NO NEWS IS BAD NEWS”

★☆☆☆☆

written by dogboy59 on 14/02/2013

I ordered an AEG Cooker on 17 January but told out of stock. Received confirmation of order with invoice details and advised they would contact when available for delivery. GUESS WHAT? After two weeks we had to contact them at which time they advised that the cooker would be in stock and ready for delivery on 14 FEBRUARY. GUESS WHAT? No delivery and have been unable to contact either by telephone or e-mail (Web Notice says telephone out of order). Tried to track goods through invoice number GUESS WHAT? Delivery site says invoice number not recognised!! So no cooker for a month and unable to contact them without driving to their offices!!!

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Ninamary's Response to dogboy59's Review

Written on: 14/02/2013

I have had virtually the same problem with Redhill. We have taken two days off work for the delivery of our tumble drier and they haven't turned up on either dates. We ordered on 24 December. Cannot contact them. I am so furious. They were supposed to deliver yesterday. WANT MY MONEY BACK!!!!!!!

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“Warning - Do Not Buy From Redhill Appliances”

★☆☆☆☆

written by Number27 on 08/02/2013

Much the same as all other complaints I ordered and paid for a dishwasher (£685). Was promised delivery within 10 days. Six weeks and many excuses later it still hadn't arrived. I finally agreed a delivery date and on the day they came to collect my old dishwasher. However, they never delivered the new one. When I phoned I was told that I was lying and that no delivery date had ever been arranged. They even told me that the collection of the old dishwasher was not by them and must have been a random company coincidentally knocking on doors to collect old dishwashers on the very day I was expecting mine (bizarre). When I said I wanted a refund he said "Good, I'll arrange for that". When I then said I would be writing this review, he just laughed. I certainly hope I will not have the same trouble as others getting my refund.

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“Don't expect a refund”

★☆☆☆☆

written by on 07/02/2013

Shockingly poor service. Made an order early December, told the item had been delivered to their warehouse and was damaged and wouldn't be able to arrange an alternative before xmas. Wasn't going to muck about so cancelled the order and went elsewhere (Appliances Direct - cheaper and perfect delivery)however, still waiting for a refund 2 months later. Excuses range from xmas break (managed to take my money ok though) to snow closing the office and the accounts office are never there. Now gone direct to credit card company (thank god I used one), might try small claims as can get interest and expences and I highly doubt they'll be there to defend! Should have read the reviews beforehand, but, I had used them a few years ago with no issues.

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“NEVER AGAIN”

★★☆☆☆

written by Nefffrank on 06/02/2013

Ordered NEFF gas hob 2 Jan 2013, told none in stock but would order one up and it would be about 10 days for delivery. On day 11 when I had a gas fitter ready to fit, rang and asked what was going on, told bit more delay would be ready in a week. 10 Days on still not delivered. After 30 days still no delivery, promised would get e mail and time shortly. Never happened. Cancelled order told refund had been made. After two days sent e mail and asked for refund or would go to bank and under section 75 of consumer act get money back via them. 3 days later money in bank. Too much hassle for the sake of a couple of pounds saving.

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“STAY AWAY OR YOU WILL REGRET IT”

★☆☆☆☆

written by mickere on 01/02/2013

This must be the worst company i have ever delt with,like other reveiws,i was promised a 7/10 day delevery,its just arrived, and i have waited over 2 months,yes thats correct,over 2 months,i was told a differant reason each time i phoned up,i was promised several return phone calls, that never happened,at one stage i was told a delevery date and a time slot over the phone,then i had a email telling me a differant time slot, but the same day, then i had been told on the phone,and guess what,it never arrived at all,as i had been given two delevery slots which coverd most of the day i had to make arrangments for someone to be there all day,once again there was another excuse for why it wasnt deleveried on either of them times,it makes be wonder how this company exists,it dosent deserve to,i would never recommend or use this company again.

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“Good Company”

★★★★★

written by rxe1 on 29/01/2013

First up, the prices are good. I did a lot of research, and these guys were consistently in a good place. Communications also good - they told me up front that the dryer was being shipped from Germany, and offered me a part delivery, which I declined. Delivery was excellent - flexible, and the driver fitted into the school run and delivered at 07:30. Recommended company.

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“Terrible company - avoid.”

★☆☆☆☆

written by Pacho on 28/01/2013

I ordered a dishwasher before Christmas. RA rang me back almost immediately to say it wasn't in stock and they couldn't guarantee pre-Christmas delivery. I asked whether I would regret ordering now if they had post-Christmas sales. They offered a 5% discount if I would wait until New Year for delivery. I agreed and placed the order. I wish I had read the reviews of the company before placing the order. When I read the reviews I looked elsewhere, found the machine I wanted at a cheaper price with next day delivery at Appliances Online so cancelled the order with RA. Despite several 'phone calls and at least three categorical assurances that they had paid my refund it has yet to appear and it is now beyond the 30-days from cancellation that they are given. Dealings with them are always polite and they are apologetic but the reality is they tell lies and, as other reviewers have noted, they break the law.

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“Excellent price, good service and helpful delivery guy”

★★★★★

written by on 28/01/2013

They were very helpful on the phone and were upfront and honest about the one week that it would take to get the machine into stock for delivery. Everything went as planned and delivery was made on the expected day. I received an email at 8.30 in the morning with my 3 hour delivery slot and the driver kept to that - even calling me when he was 15 mins away. The driver was helpful and efficient and took my old machine away as well as the packaging I would recommend them and will be using them again

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“Good old fashioned customer service at its best”

★★★★★

written by on 27/01/2013

I ordered a Miele fridge freezer from Redhill Appliances and needed it in a hurry because my old one was packing up and I did not want to lose my food. They delivered the fridge freezer 2 days later and first delivery at 9am. The driver was very helpful and patiently waited for me to transfer my food from the old fridge to the new one. He then removed the old fridge along with the packaging for recycling. I was kept informed of the progress of my order from start to finish with emails. It's nice to deal with a company who truly seem to care.

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“Simply the worst shop put there”

★☆☆☆☆

written by tcord on 25/01/2013

Our story is similar to any negative story on this website: we ordered appliances from this store, after few weeks and no sign of the order, we cancelled. Despite the promise to refund within 30 days, nothing was credited to our account. After further two weeks of calls/emails to polite, but totally useless sales and account teams, we understood that they were not going to pay us back and claimed money from our credit card company under Section 75. We would recommend to stay away from this shop

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“BEWARE - Cheapest is not always best !”

★☆☆☆☆

written by on 24/01/2013

Torrid time with this bunch and one that has resinance with those published here and on TrustPilot. Ordered an appliance from the website in November ( marked as "in stock") only to be informed directly after payment was made that there would be a 10 day delay ! Come January and several phone calls chasing (all made by me - no contact from them and including one where I was asked to RING THEM in a week to see if the item was in !!!!) still no sight of the product. Excuse after excuse made etc. Then took 20 days and 3 calls to get a refund! Please read the reviews before trusting your cash with these guys. All round the most useless experience of an online retailer I have ever encountered. They seem to have problems with suppliers - a quick credit check via their published trading accounts probably explains why ! Ultimately went to Appliance World - delivered in 3 days from order and on a par price wise.

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“Rangemaster order, pre Christmas”

★★★★☆

written by on 21/01/2013

Ordered new oven hoping for delivery just before christmas, when order placed it was on the basis that they would try and get supplied and fitted just before Christmas. Order completed in new year, and fitting service very good. Having read some mixed reviews of this company, my experience has been good, communication re actual delivery date could have been better. Happy with supply and as the purchaser i always acknowledged that time was tight for pre christmas delivery. set realistic expections and you wont be disappointed.

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