Redhill Appliances www.redhillappliances.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Rubbish Service but got my money back !!!”
Written on: 26/03/2013
I ordered from them and like most other people Redhill failed to deliver and they went AWOL on the 14th February 2013. However, I anticipated this, and as soon as my items were not delivered, I rang them emailed them and of course they ignored me. I contacted my bank and claimed a VISA debit chargeback (not a Visa credit chargeback as I did not use my Visa Card). Thankfully 10 days latter the money was back in my account. I instead ordered my goods from a NEFF authorised dealer which I... (read more)
★★★★★
“Excellent”
Written on: 15/03/2013
I have read several of the reviews and unless Redhill have changed all their staff, I cannot understand why they have so many bad reviews. I have bought several appliances from them and the service has been second to none pleasant, polite and knowledgeable. Delivery was always fast and they always informed me. The appliances themselves were as stated and after searching I found them most competitive. Because of a mistake by our kitchen supplier I could not have the hob I ordered and been... (read more)
★☆☆☆☆
“Avoid”
Written on: 14/03/2013
Ordered a washing machine beginning of December and cancelled the order today (end of Jan) as it still hasn't arrived. It was supposed to be delivered in a week and I have chased several times. They have never contacted me and now say a damaged one was delivered to them but can't tell me when that was! Customer service is appalling. I hope I get my money back before they go under! (read more)
★★★★★
“Excellent company”
Written on: 11/03/2013
I ordered a Miele fridge freezer before Christmas and was told it was out stock and would be delivered the 2nd or 3rd week of January. True to their word, Redhill Appliances delivered yesterday on time. Very helpful delivery man. I was delighted with the price - £198 cheaper than John Lewis. Would use this company again. (read more)
★☆☆☆☆
“Websites claim they have stock, they do not”
Written on: 20/02/2013
Waste of time dealing with this company. They claim items are in stock but seem to only act as broker, and buy when they have your order.. Hence long delivery times. Avoid! (read more)
★☆☆☆☆
“Ceased Trading - So glad I smelt a rat in December”
Written on: 17/02/2013
I've just heard from my neighbour that Redhill Appliances has ceased trading. I called them in December when I needed a new oven and hob for a kitchen renovation. The price was great, and they then offered me a further discount if I paid in full there and then and took delivery in the new year. Something inside told me something was up, a hunch, intuition, whatever, I smelt a rat. I'm just so sorry I didn't write anything on the internet then, as now I understand people have lost a lot of... (read more)
★★★★★
“Had I Read.....”
Written on: 16/02/2013
Had I read the reviews left for this company I would not have ordered from them. However I did not read the reviews, just telephoned to enquire about a particular Miele Larder Fridge. I was immediately told when the fridge would be in their warehouse and the delivery date, about ten days after I placed the order. The fridge was about £40.00 cheaper than anywhere else. They telephoned the expected day of the delivery to give me a time slot - within the next three hours. About twenty... (read more)
★☆☆☆☆
“Have they ceased trading?”
Written on: 15/02/2013 by Mikelwarb (1 review written)
Much the same as others. AEG oven ordered on 07/01/2013. Delivery promised on 14/02/2013 but no show. Website tells the tale of telephone system down but engineers on site - very probably another lie! Answerphone at South Croydon showroom refusing to take anymore messages. It seems likely that that they have ceased trading. Can anyone confirm this? (read more)
Wsammy's Response to Mikelwarb's Review
Written on: 15/02/2013
I can, I drove there today to both showrooms and there unmanned and the Redhill showroom has a big for sale sign above the door.
They also changed the message on the website to what actually has happened,
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★☆☆☆☆
“NO NEWS IS BAD NEWS”
Written on: 14/02/2013 by dogboy59 (3 reviews written)
I ordered an AEG Cooker on 17 January but told out of stock. Received confirmation of order with invoice details and advised they would contact when available for delivery. GUESS WHAT? After two weeks we had to contact them at which time they advised that the cooker would be in stock and ready for delivery on 14 FEBRUARY. GUESS WHAT? No delivery and have been unable to contact either by telephone or e-mail (Web Notice says telephone out of order). Tried to track goods through invoice... (read more)
Ninamary's Response to dogboy59's Review
Written on: 14/02/2013
I have had virtually the same problem with Redhill. We have taken two days off work for the delivery of our tumble drier and they haven't turned up on either dates. We ordered on 24 December. Cannot contact them. I am so furious. They were supposed to deliver yesterday. WANT MY MONEY BACK!!!!!!!
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★☆☆☆☆
“Warning - Do Not Buy From Redhill Appliances”
Written on: 08/02/2013 by Number27
Much the same as all other complaints I ordered and paid for a dishwasher (£685). Was promised delivery within 10 days. Six weeks and many excuses later it still hadn't arrived. I finally agreed a delivery date and on the day they came to collect my old dishwasher. However, they never delivered the new one. When I phoned I was told that I was lying and that no delivery date had ever been arranged. They even told me that the collection of the old dishwasher was not by them and must have... (read more)
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Showing 1 - 10 of 401 Reviews
★☆☆☆☆
“Don't expect a refund”
Written on: 07/02/2013
Shockingly poor service. Made an order early December, told the item had been delivered to their warehouse and was damaged and wouldn't be able to arrange an alternative before xmas. Wasn't going to muck about so cancelled the order and went elsewhere (Appliances Direct - cheaper and perfect delivery)however, still waiting for a refund 2 months later. Excuses range from xmas break (managed to take my money ok though) to snow closing the office and the accounts office are never there. Now... (read more)
★★☆☆☆
“NEVER AGAIN”
Written on: 06/02/2013 by Nefffrank
Ordered NEFF gas hob 2 Jan 2013, told none in stock but would order one up and it would be about 10 days for delivery. On day 11 when I had a gas fitter ready to fit, rang and asked what was going on, told bit more delay would be ready in a week. 10 Days on still not delivered. After 30 days still no delivery, promised would get e mail and time shortly. Never happened. Cancelled order told refund had been made. After two days sent e mail and asked for refund or would go to bank and under... (read more)
★☆☆☆☆
“STAY AWAY OR YOU WILL REGRET IT”
Written on: 01/02/2013 by mickere
This must be the worst company i have ever delt with,like other reveiws,i was promised a 7/10 day delevery,its just arrived, and i have waited over 2 months,yes thats correct,over 2 months,i was told a differant reason each time i phoned up,i was promised several return phone calls, that never happened,at one stage i was told a delevery date and a time slot over the phone,then i had a email telling me a differant time slot, but the same day, then i had been told on the phone,and guess... (read more)
★★★★★
“Good Company”
Written on: 29/01/2013 by rxe1 (1 review written)
First up, the prices are good. I did a lot of research, and these guys were consistently in a good place. Communications also good - they told me up front that the dryer was being shipped from Germany, and offered me a part delivery, which I declined. Delivery was excellent - flexible, and the driver fitted into the school run and delivered at 07:30. Recommended company. (read more)
★☆☆☆☆
“Terrible company - avoid.”
Written on: 28/01/2013 by Pacho (3 reviews written)
I ordered a dishwasher before Christmas. RA rang me back almost immediately to say it wasn't in stock and they couldn't guarantee pre-Christmas delivery. I asked whether I would regret ordering now if they had post-Christmas sales. They offered a 5% discount if I would wait until New Year for delivery. I agreed and placed the order. I wish I had read the reviews of the company before placing the order. When I read the reviews I looked elsewhere, found the machine I wanted at a cheaper... (read more)
★★★★★
“Excellent price, good service and helpful delivery guy”
Written on: 28/01/2013
They were very helpful on the phone and were upfront and honest about the one week that it would take to get the machine into stock for delivery. Everything went as planned and delivery was made on the expected day. I received an email at 8.30 in the morning with my 3 hour delivery slot and the driver kept to that - even calling me when he was 15 mins away. The driver was helpful and efficient and took my old machine away as well as the packaging I would recommend them and will be using... (read more)
★★★★★
“Good old fashioned customer service at its best”
Written on: 27/01/2013
I ordered a Miele fridge freezer from Redhill Appliances and needed it in a hurry because my old one was packing up and I did not want to lose my food. They delivered the fridge freezer 2 days later and first delivery at 9am. The driver was very helpful and patiently waited for me to transfer my food from the old fridge to the new one. He then removed the old fridge along with the packaging for recycling. I was kept informed of the progress of my order from start to finish with emails. It's... (read more)
★☆☆☆☆
“Simply the worst shop put there”
Written on: 25/01/2013 by tcord
Our story is similar to any negative story on this website: we ordered appliances from this store, after few weeks and no sign of the order, we cancelled. Despite the promise to refund within 30 days, nothing was credited to our account. After further two weeks of calls/emails to polite, but totally useless sales and account teams, we understood that they were not going to pay us back and claimed money from our credit card company under Section 75. We would recommend to stay away from this... (read more)
★☆☆☆☆
“BEWARE - Cheapest is not always best !”
Written on: 24/01/2013
Torrid time with this bunch and one that has resinance with those published here and on TrustPilot. Ordered an appliance from the website in November ( marked as "in stock") only to be informed directly after payment was made that there would be a 10 day delay ! Come January and several phone calls chasing (all made by me - no contact from them and including one where I was asked to RING THEM in a week to see if the item was in !!!!) still no sight of the product. Excuse after excuse made... (read more)
★★★★☆
“Rangemaster order, pre Christmas”
Written on: 21/01/2013
Ordered new oven hoping for delivery just before christmas, when order placed it was on the basis that they would try and get supplied and fitted just before Christmas. Order completed in new year, and fitting service very good. Having read some mixed reviews of this company, my experience has been good, communication re actual delivery date could have been better. Happy with supply and as the purchaser i always acknowledged that time was tight for pre christmas delivery. set realistic... (read more)
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Showing 11 - 20 of 401 Reviews
★☆☆☆☆
“Shockingly Poor!!”
Written on: 14/01/2013
Paid for an oven (£900) towards the end of September 2012, told it would be in stock at the beginning of November 2012 and delivered the same week. Basically (to cut out several weeks of broken promises) I cancelled my order on 14th December 2012 and have still not had my money refunded. I have called several times and been promised the refund is being made. I called again on 2nd January 2013 (they only have sales people working over Christmas but have nothing to sell?!?!?!) and was told by... (read more)
★☆☆☆☆
“Dont order with them, they will fail to deliver ”
Written on: 03/01/2013
I placed an order over the phone,they promised they had stock and will deliver before xmas which they failed to, they took over £1000.00 from my credit cards, its been nearly 30 days and no refund. I have called to speak to managers and accounts they never are available, if i leave a message they dont reply, i have emailed no reply. Avoid this company, go to Appliance Planet, I did and i had no problems (read more)
Theapothecary's Comment
Written on: 13/01/2013
I am still awaiting a refund of £1099 for a Fisher Paykel fridge which they failed to deliver before Christmas. Definitely avoid this company.
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★☆☆☆☆
“Best avoided or be dissappointed ”
Written on: 28/12/2012
The problem is they take your money at the time of order and then the delivery keeps on going backwards. They fail to keep you informed and generally you feel let down, all the time they have your money. In the end you loose faith and cancel the order, but getting your money back is very difficult. In the end I had to ask my bank to claw my money back. So if you want to trust them do so at your own risk or prepare to be disappointed. (read more)
Amber7112's Comment
Written on: 03/01/2013
avoid they did the same to me....still waiting for refund
Reply to this comment
★☆☆☆☆
“No refund and poor customer services”
Written on: 20/12/2012 by Richard.. (1 review written)
I would not recommend this company I ordered a CDA wine cooler from Redhill Appliances at the start of November. I chased them on numerous occasions and was told it would be in next week, then the week after and then the week after that. I cancelled this order at the beginning of December and they agreed to refund this immediately. I am still waiting for a refund and have had to approach my credit card company for a chargeback. (read more)
★☆☆☆☆
“DO NOT USE THIS COMPANY - absolutely shocking service”
Written on: 19/12/2012 by mielefan
I won't bore everyone with the long story of exactly what went wrong. A multitude of screw ups from beginning to end. I ended up cancelling the order, because I had had enough of their incredibly lax attitude to 'customer service'. At one point, the manager actually laughed at me on the phone when I said I would not pay for a failed delivery. They obviously tried to deliver in the very time frame I had called them twice to say would not work for us. Was told by the guy on the phone that ours... (read more)
★☆☆☆☆
“AVOID at all costs!”
Written on: 17/12/2012
We placed an order for over £6k worth of appliances two weeks ago. We were told that everything was in stock except one oven (which would be available in January) and it would be delivered before Christmas - when we were intending to move back into our house. The first part of the order was meant to be delivered on Saturday. No sign of it. When my husband rang to ask where the delivery was, he was given the complete run-around. He spoke with them again today and has now be told that... (read more)
★★★★★
“Excellent customer service.”
Written on: 16/12/2012 by Robert2012 (1 review written)
Reading the negative reviews I am indeed very surprised, I have dealt with this company twice in 2012 and found the transactions to be very satisfactory. For starters the prices are very competitive and the customer care is very good. In my dealings with the staff I have found them very helpful and friendly. The appliances have been delivered on the date stated and the delivery people were very pleasant to deal with. I would recommend this company to my friends, and will certainly be happy... (read more)
★☆☆☆☆
“Terrible service and attitude”
Written on: 15/12/2012
I wish I had looked into this terrible company before placing my order for a Smeg oven. Having been promised 7-10 days delivery and checking there would be no delays before placing the order, I have now been waiting 4 weeks with still no sign so I am staring down the barrel of having no oven for Christmas. I must have rung them 20 times, they never proactively keep you informed, and they have repeatedly fobbed me off with excuses about the manufacturer and their distributer while making... (read more)
★☆☆☆☆
“DO NOT EVEN THINK ABOUT SHOPPING HERE”
Written on: 07/12/2012
3x items ordered online (after a call to check stock) 1 of the 3 items fulfilled) item no.2 cam into stock but the delivery date was unacceptable so i went and collected. Item no.3 went end of life with NEFF and the next best model was in my opinion much lower spec. I opted for a refund based on the fact they could not supply me a similar model......here's where it gets interesting.....apparently in law they have 30 days to refund you...yes THIRTY days and despite my many calls 30 days is... (read more)
★☆☆☆☆
“DO NOT USE THIS COMPANY”
Written on: 06/12/2012
I ordered a Zanussi Fridge on 4th September, I was told the delivery would be 7 to 10 days, at the end of this period I phoned again and they said they would check, returned to the phone and said it would be another 7 to 10 days. The fridge still did not come and I repeated the former again and again over the next 7 weeks with the same thing being told me each time, at no time did they contact me to keep me informed On the 24th October I gave up , contacted another company had delivery from... (read more)
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Showing 21 - 30 of 401 Reviews
★★★★☆
“Great prices & good delivery”
Written on: 04/12/2012 by christig
Ordered a range of appliances for a utility/kitchen revamp - prices were the best available. Delivery didn't take place on original date but Redhill pulled out all the stops and enabled us to carry out the installation on schedule. Would certainly use them again. (read more)
★☆☆☆☆
“Good company gone down hill”
Written on: 04/12/2012 by huwm (1 review written)
Having used the company previously 5 years ago, I didn't read recent reviews. The customer service from this company is now appalling, like a completely different company. I ordered a NEFF microwave and AEG fridge/freezer with a 7-10 day delivery estimate. After 7 days I phoned to check on the delivery date. Products were not in so they required to check with the manufacturer. They called back with a date 7 days later. On the day at noon I phoned to check. Found I was on the delivery list... (read more)
★★★★★
“good service”
Written on: 02/12/2012
no problems with service or delivery very helpfull would use redhill again,and recomend them. (read more)
★☆☆☆☆
“SCAM artisits. Do not have anything to do with them!”
Written on: 02/12/2012
Unfortunately, we did not look for reviews of this odious company before we made a purchase and have been without appliance or returned monies for 6 weeks. Order placed for a dishwasher on the 29th September for £419. Chased after 2 weeks and told it would be in stock for dispatch within a few days. Nothing turned up and no notification received. Chased again and were told it would be with them in a few days. Nothing turned up and no notification received. We cancelled order on the 25th... (read more)
★☆☆☆☆
“TERRIBLE COMPANY!!!”
Written on: 01/12/2012
Wish I'd read reviews before placing an order, my story is similar to so many others: * 28 October 2012; ordered Bosch fridge (paid by Visa), listed as in-stock * 30 Oct; money drawn from account, Redhill say 6-10 day delivery, not held in stock * 12 Nov; heard nothing so rang to check status, told they will look into and call back * 14 Nov; no call so rang again, told delivery from supplier expected next week * 24 Nov; heard nothing, rang again, told item not arrived, they will check with... (read more)
★★☆☆☆
“Poor service, communication and late delivery.”
Written on: 01/12/2012
Would not use Redhill Appliances again. Told 7-10 working days delivery but nothing arrived, no email or phone call. I chase them and was told it would 'probably' be another 7 working days. Did not offer any reason why and advised that 'that was what the system says!' I had to ask him to chase manufacturer to find out what the delay was and asked them to call me back, needless to say they did not call me back. I understand that they may be in the middle however a courtesy call to their... (read more)
★★★★★
“Double Meile”
Written on: 29/11/2012 by seedyview
Redhill gave me a good price, clear delivery date, email update on the day, pleasant delivery driver, came when he said he would and the opportunity to feedback (read more)
★★★★★
“Smooth operation”
Written on: 29/11/2012
Ordered before, and have ordered again. Prices are very competitive and delivery was as requested. I like the way I am being kept informed about the status of the order and the scheduled delivery. I also think the information on the website is accurate and up-to-date;something that is not always a given on the internet. Would definitely order again. (read more)
★★★★★
“Fisher & Paykel ”
Written on: 29/11/2012
Delivered on time as stated. With a price I could not get matched anywhere else. Nice one guys. (read more)
★★★★★
“Best price from people who know their product....”
Written on: 28/11/2012 by fletchere
Best price from people who know their product. Delivery excellent.Will definetely use them again! (read more)
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Showing 31 - 40 of 401 Reviews
★★★★★
“Used many times ”
Written on: 27/11/2012 by Sirpaul (1 review written)
Have used them three times now. Have always found them to be a good price and always delivered when they say they will (read more)
★★★★★
“Fantastic Service From Qualified People!!”
Written on: 26/11/2012 by Tortyb
After trawling the web and speaking to various Internet companies who were no more than a telephonist armed with a book of part numbers, I came across Redhill's. Lee was extremely helpful & proffessional over the phone; listening to my requirements and finding exactly what I needed first time while being guided through their website. With prompt order & dispatch acknowledgements a by email I was able to plan fitting without a hitch. On top of all this the price was spot on too. After my... (read more)
★★★★★
“Helpful and Efficient Service”
Written on: 19/11/2012 by JskWalker (1 review written)
Old washing machine broken down after more than 13 years. Found a new one with the best price from Redhill Appliances ordered on Tuesday afternoon, delivered on Saturday within the predicted timeslot. No fuss, simple, efficient service. (read more)
★★★★★
“7 Neff Appliances”
Written on: 19/11/2012
Best price by far, 10% cheaper than the next cheapest. Delivered on time, on a Saturday, 12 days after order - exactly as promised!! (read more)
★☆☆☆☆
“dreadfull company”
Written on: 13/11/2012
After ordering an appliance,(for which they took the money immediately) the delivery date was changed from one week to about one month. The order was cancelled and a refund requested.No refund has been evident even after almost a month and i am seeking legal help to recover funds.This company is such a bunch of cowboys the name should be changed to Boothill appliances. (read more)
★★★★★
“5 star service”
Written on: 13/11/2012
After trailing around all major high street suppliers Redhill were unbeatable when buying my Miele dryer both with the price and delivery options. I would recommend Redhill to family and friends and will definitely check their website when buying other appliances. (read more)
★★★★★
“Purchases made easy”
Written on: 12/11/2012 by JHoro (1 review written)
Purchased a Miele Tumble Drier, experience was excellent and transaction was carried out with no issues. Most competitive from Redhill and customer service was first class. (read more)
★★★★★
“ Impressive”
Written on: 10/11/2012 by MrsCheshire (1 review written)
Great price & excellent service. I would definitely use again. (read more)
★★★★★
“Excellent!”
Written on: 04/11/2012
Impressive organisation combining very competitive internet pricing together with a very personal service. (read more)
★★★★★
“Best price on the internet by far!! Good service too!...”
Written on: 31/10/2012 by Debsie (1 review written)
I particularly wanted a Miele fridge K12020S-1. Online searches showed prices varied up to £479 (Sept 2012) but Redhill Appliances were by far the cheapest at £320. Never used them before, so thought I'd give it them a try. Couldn't be happier, despite them ringing me within a few mins of ordering online, saying they hadn't got that in stock, but could get it within a few days, and asked whether I still wanted it. I was willing to wait at that price. Sure enough, it has been delivered... (read more)
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Showing 41 - 50 of 401 Reviews
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Raven049's Comment
Written on: 26/03/2013
Are you stupid? Redhil has gone into liquidation