Redhill Appliances Reviews - www.redhillappliances.co.uk

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★★★★☆
3.7 / 5
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Latest Reviews

★☆☆☆☆

“Rubbish Service but got my money back !!!”

Written on: 26/03/2013

I ordered from them and like most other people Redhill failed to deliver and they went AWOL on the 14th February 2013. However, I anticipated this, and as soon as my items were not delivered, I rang them emailed them and of course they ignored me. I contacted my bank and claimed a VISA debit chargeback (not a Visa credit chargeback as I did not use my Visa Card). Thankfully 10 days latter the money was back in my account. I instead ordered my goods from a NEFF authorised dealer which I… Read Full Review

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Redhillappliances's Comment

Written on: 16/12/2013

your review is unjustified and false, we called you regarding your delivery to which we received a bucket full of abuse and quite frankly we are happy not to deal with someone as rotten as you.

your money was refunded to your account by us and not by 'VISA' as you are falsly claiming.

thank you for your attempt at damaging our company name, but we are doing very well and have money right now than you will ever have in your lifetime.

have a wonderful day.

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Raven049's Comment

Written on: 16/12/2013

If this is true take me to court. I STILL have copies of all email exchqnges and my bank are also witness to this. Your a vile unprofessional company. All the other customers who have complained cant be lying. Are you attempting to get back in business ? I would glady have my day in court with you. II wont respond to any further messages from you unless you write me directly with legal paperwork. You are a liar and my clear concise review is wholely accurate. I stand by EVERYTHING I said!

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Raven049's Comment

Written on: 16/01/2014

Redhill left many customers disappointed

If this company are admitting to having money and back in business then a full enquiry should be made.

All the negative reviews on this website cannot be lies!!!!!! Therefore Redhill your case is pathetic and laughable. You went bust... just go away gracefully.

It is absolutely disgusting that you have decided to take people and CLAIM to be in financial problems then on this website ADMIT to having money! interesting

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Raven049's Comment

Written on: 16/01/2014

Perhaps if Redhill are making the admission that they still have money they should be taken to court to re-imburse the countless people on this site who claim that money was taken and service not given. Perhaps a full enquiry should be made.

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★★★★★

“Excellent”

Written on: 15/03/2013

I have read several of the reviews and unless Redhill have changed all their staff, I cannot understand why they have so many bad reviews. I have bought several appliances from them and the service has been second to none pleasant, polite and knowledgeable. Delivery was always fast and they always informed me. The appliances themselves were as stated and after searching I found them most competitive. Because of a mistake by our kitchen supplier I could not have the hob I ordered and been… Read Full Review

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Raven049's Comment

Written on: 26/03/2013

Are you stupid? Redhil has gone into liquidation

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★☆☆☆☆

“Avoid”

Written on: 14/03/2013

Ordered a washing machine beginning of December and cancelled the order today (end of Jan) as it still hasn't arrived. It was supposed to be delivered in a week and I have chased several times. They have never contacted me and now say a damaged one was delivered to them but can't tell me when that was! Customer service is appalling. I hope I get my money back before they go under!… Read Full Review

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★★★★★

“Excellent company”

Written on: 11/03/2013

I ordered a Miele fridge freezer before Christmas and was told it was out stock and would be delivered the 2nd or 3rd week of January. True to their word, Redhill Appliances delivered yesterday on time. Very helpful delivery man. I was delighted with the price - £198 cheaper than John Lewis. Would use this company again… Read Full Review

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★☆☆☆☆

“Websites claim they have stock, they do not”

Written on: 20/02/2013

Waste of time dealing with this company. They claim items are in stock but seem to only act as broker, and buy when they have your order.. Hence long delivery times. Avoid! … Read Full Review

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★☆☆☆☆

“Ceased Trading - So glad I smelt a rat in December”

Written on: 17/02/2013

I've just heard from my neighbour that Redhill Appliances has ceased trading. I called them in December when I needed a new oven and hob for a kitchen renovation. The price was great, and they then offered me a further discount if I paid in full there and then and took delivery in the new year. Something inside told me something was up, a hunch, intuition, whatever, I smelt a rat. I'm just so sorry I didn't write anything on the internet then, as now I understand people have lost a lot of… Read Full Review

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★★★★★

“Had I Read.....”

Written on: 16/02/2013

Had I read the reviews left for this company I would not have ordered from them. However I did not read the reviews, just telephoned to enquire about a particular Miele Larder Fridge. I was immediately told when the fridge would be in their warehouse and the delivery date, about ten days after I placed the order. The fridge was about £40.00 cheaper than anywhere else. They telephoned the expected day of the delivery to give me a time slot - within the next three hours. About twenty minutes… Read Full Review

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★☆☆☆☆

“Have they ceased trading?”

Written on: 15/02/2013 by Mikelwarb (2 reviews written)

Much the same as others. AEG oven ordered on 07/01/2013. Delivery promised on 14/02/2013 but no show. Website tells the tale of telephone system down but engineers on site - very probably another lie! Answerphone at South Croydon showroom refusing to take anymore messages. It seems likely that that they have ceased trading. Can anyone confirm this?… Read Full Review

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Wsammy's Response to Mikelwarb's Review

Written on: 15/02/2013

I can, I drove there today to both showrooms and there unmanned and the Redhill showroom has a big for sale sign above the door.

They also changed the message on the website to what actually has happened,

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★☆☆☆☆

“NO NEWS IS BAD NEWS”

Written on: 14/02/2013 by dogboy59 (3 reviews written)

I ordered an AEG Cooker on 17 January but told out of stock. Received confirmation of order with invoice details and advised they would contact when available for delivery. GUESS WHAT? After two weeks we had to contact them at which time they advised that the cooker would be in stock and ready for delivery on 14 FEBRUARY. GUESS WHAT? No delivery and have been unable to contact either by telephone or e-mail (Web Notice says telephone out of order). Tried to track goods through invoice… Read Full Review

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Ninamary's Response to dogboy59's Review

Written on: 14/02/2013

I have had virtually the same problem with Redhill. We have taken two days off work for the delivery of our tumble drier and they haven't turned up on either dates. We ordered on 24 December. Cannot contact them. I am so furious. They were supposed to deliver yesterday. WANT MY MONEY BACK!!!!!!!

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★☆☆☆☆

“Warning - Do Not Buy From Redhill Appliances”

Written on: 08/02/2013 by Number27 (1 review written)

Much the same as all other complaints I ordered and paid for a dishwasher (£685). Was promised delivery within 10 days. Six weeks and many excuses later it still hadn't arrived. I finally agreed a delivery date and on the day they came to collect my old dishwasher. However, they never delivered the new one. When I phoned I was told that I was lying and that no delivery date had ever been arranged. They even told me that the collection of the old dishwasher was not by them and must have been… Read Full Review

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★☆☆☆☆

“Don't expect a refund”

Written on: 07/02/2013

Shockingly poor service. Made an order early December, told the item had been delivered to their warehouse and was damaged and wouldn't be able to arrange an alternative before xmas. Wasn't going to muck about so cancelled the order and went elsewhere (Appliances Direct - cheaper and perfect delivery)however, still waiting for a refund 2 months later. Excuses range from xmas break (managed to take my money ok though) to snow closing the office and the accounts office are never there. Now… Read Full Review

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★★☆☆☆

“NEVER AGAIN”

Written on: 06/02/2013 by Nefffrank (1 review written)

Ordered NEFF gas hob 2 Jan 2013, told none in stock but would order one up and it would be about 10 days for delivery. On day 11 when I had a gas fitter ready to fit, rang and asked what was going on, told bit more delay would be ready in a week. 10 Days on still not delivered. After 30 days still no delivery, promised would get e mail and time shortly. Never happened. Cancelled order told refund had been made. After two days sent e mail and asked for refund or would go to bank and under… Read Full Review

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★☆☆☆☆

“STAY AWAY OR YOU WILL REGRET IT”

Written on: 01/02/2013 by mickere (1 review written)

This must be the worst company i have ever delt with,like other reveiws,i was promised a 7/10 day delevery,its just arrived, and i have waited over 2 months,yes thats correct,over 2 months,i was told a differant reason each time i phoned up,i was promised several return phone calls, that never happened,at one stage i was told a delevery date and a time slot over the phone,then i had a email telling me a differant time slot, but the same day, then i had been told on the phone,and guess what,it… Read Full Review

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★★★★★

“Good Company”

Written on: 29/01/2013 by rxe1 (1 review written)

First up, the prices are good. I did a lot of research, and these guys were consistently in a good place. Communications also good - they told me up front that the dryer was being shipped from Germany, and offered me a part delivery, which I declined. Delivery was excellent - flexible, and the driver fitted into the school run and delivered at 07:30. Recommended company… Read Full Review

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★☆☆☆☆

“Terrible company - avoid.”

Written on: 28/01/2013 by Pacho (3 reviews written)

I ordered a dishwasher before Christmas. RA rang me back almost immediately to say it wasn't in stock and they couldn't guarantee pre-Christmas delivery. I asked whether I would regret ordering now if they had post-Christmas sales. They offered a 5% discount if I would wait until New Year for delivery. I agreed and placed the order. I wish I had read the reviews of the company before placing the order. When I read the reviews I looked elsewhere, found the machine I wanted at a cheaper… Read Full Review

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★★★★★

“Excellent price, good service and helpful delivery guy”

Written on: 28/01/2013

They were very helpful on the phone and were upfront and honest about the one week that it would take to get the machine into stock for delivery. Everything went as planned and delivery was made on the expected day. I received an email at 8.30 in the morning with my 3 hour delivery slot and the driver kept to that - even calling me when he was 15 mins away. The driver was helpful and efficient and took my old machine away as well as the packaging I would recommend them and will be using them… Read Full Review

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★★★★★

“Good old fashioned customer service at its best”

Written on: 27/01/2013

I ordered a Miele fridge freezer from Redhill Appliances and needed it in a hurry because my old one was packing up and I did not want to lose my food. They delivered the fridge freezer 2 days later and first delivery at 9am. The driver was very helpful and patiently waited for me to transfer my food from the old fridge to the new one. He then removed the old fridge along with the packaging for recycling. I was kept informed of the progress of my order from start to finish with emails. It's… Read Full Review

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★☆☆☆☆

“Simply the worst shop put there”

Written on: 25/01/2013 by tcord (1 review written)

Our story is similar to any negative story on this website: we ordered appliances from this store, after few weeks and no sign of the order, we cancelled. Despite the promise to refund within 30 days, nothing was credited to our account. After further two weeks of calls/emails to polite, but totally useless sales and account teams, we understood that they were not going to pay us back and claimed money from our credit card company under Section 75. We would recommend to stay away from this… Read Full Review

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★☆☆☆☆

“BEWARE - Cheapest is not always best !”

Written on: 24/01/2013

Torrid time with this bunch and one that has resinance with those published here and on TrustPilot. Ordered an appliance from the website in November ( marked as "in stock") only to be informed directly after payment was made that there would be a 10 day delay ! Come January and several phone calls chasing (all made by me - no contact from them and including one where I was asked to RING THEM in a week to see if the item was in !!!!) still no sight of the product. Excuse after excuse made etc… Read Full Review

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★★★★☆

“Rangemaster order, pre Christmas”

Written on: 21/01/2013

Ordered new oven hoping for delivery just before christmas, when order placed it was on the basis that they would try and get supplied and fitted just before Christmas. Order completed in new year, and fitting service very good. Having read some mixed reviews of this company, my experience has been good, communication re actual delivery date could have been better. Happy with supply and as the purchaser i always acknowledged that time was tight for pre christmas delivery. set realistic… Read Full Review

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