They make their own rules, despite what has been agreed in your policy and then hide behind red tape and dishonesty. Strongly advise not to use.

2022 car insurance with CO-OP Eco car insurance £415. Renewal price, £957. 9 years no claims. I made no claims, I had clean driving license. Went to Go Compare, £450 cheaper.

My car failed an mot last December so I didn't renew my insurance with eco insurance a year later I got another car got a quote from eco then went on comparison sit and got aa quote £300 cheaper that's when it all went wrong I had been with eco for years I contacted eco for my ncd they said they will send it by email which never came I had to contact them 5 days on trot they said they sent it every time I gave permission to eco to speak to aa to pass them no claims discount but both times they refused now I had two days left before aa cancelled because of no proof of no claims discount the lady from aa then had a good idea of contacting the Underwriter who quickly gave them the no claims discount. It was like they didn't want to pass the information on 5 days of phone calls and promises of e-mail that never comes would never use them again

My car was written off after the floods in Yorkshire last year. Co-op Eco Insurance paid out on the claim no problem, and everything was handled very well. However... Co-op eco insurance only has ONE underwriter, and they decided they wouldn't insure my new car. I was forced to take out another policy with a good insurer, and when I called to cancel the policy, I was told that because no-one else was involved, the floods were my fault! (I also control the wind, fire, and other natural elements). As river's overflowing were MY fault and they paid out, they are now forcing me to pay the remaining time left on the policy. They were happy to move the policy to another car they would insure, but because they wouldn't insure my new car, they're making me pay. I would highly recommend them when things are going good, but we all buy car insurance for the times when things are going bad - that's where they are pathetic. Do not put yourself through it because a meerkat told you too. Co-op Eco Insurance will cost you. Not recommended at all, and very disappointed.

What a joke £23.42 to change an employment status asked about business insurance they could not provide cover I was looking for but then informed me of the above charge discussing !

I had a policy with co op eco car insurance, their quote was the cheapest in Nov 2015. I never agreed to them automatically renewing, however on the 12th Nov 2016 I received an email stating that my policy would automatically renew. I didn't get this email until the 25th Nov (having problems with internet). I called them today (weds 30th) and told them that I had found a better and cheaper policy and that I didn't know they would automatically renew. The woman on the phone was very unhelpful. She stated that £57.82 had been taken from my bank yesterday, and that from 13-29th Nov had used £39's worth of cover. She then went on to say that there was a £50 cancellation fee, meaning that I had £31 to pay. Also, at the beginning of 2016, I got a new car and had to pay a £25 change over fee and then £25 for 'admin'. Needless to say I was very unhappy with this and couldn't have ended the phone all quicker. Do not go with this company! I cannot say one good thing about them!

Had car policy with ibuyeco for 1 year. cancelled policy when I sold the car. 4 years later receive a letter from company I've never heard of telling me my personal accident cover cost has increased. On querying I'm told it was taken out as an "extra" to car insurance, a pre-ticked box that I needed to untick if I didn't want it. Wasn't cancelled automatically when car insurance was cancelled. When I've asked what they'll do about it the answer is nothing. Should have checked bank statements! True, but really annoying! I feel it's dishonest and bad practice. Surely you should receive confirmation of things you've "agreed" to?

I am an honest guy, I work hard, I pay my bills and I like to help people where I can. I'm not the type of guy that whines or moans, except today where I know I have been wronged by I Buy Eco. I hope my small voice on the web will be heard by anyone wondering whether I Buy Eco products are worth a look at (they're not). I had house insurance with I Buy Eco and today I just got off the phone with Jodie the supervisor at I buy Eco who informed me that I owed them money and that my policy had been cancelled. Despite never being phoned, not even having a phone call off them or any other form of communication other than a letter saying my policy was cancelled. Jodie told me I could pay for a new policy but it would be with their other 'budget' company and not them. She also told me that I would have to pay £54 or else I would face bad credit ratings and a credit agency....so I begrudgingly paid up. A few months ago I asked an advisor from I buy Eco to come and see my roof as it was leaking and no one ever came, despite numerous calls to them they never bothered with me. Perhaps I should have been tougher, but I wasn't and I now realise what a waste of my money and time this company has been. I doubt they are even eco friendly and suspect they just abuse customers financially and don't care about service. This is a company that misrepresents itself, does not deliver any form of protection to its customers and is a bully. it is not environmentally friendly, rather it will happily drain you emotionally and dishonestly take money from you. I am disgusted at the way I have been treated by them and I STRONGLY advise none to take any policy for any product with I buy eco.

DO NOT USE THEM!! 4 Months AFTER taking the policy out they sent me a letter saying they are cancelling, NO explanation at all, I called to find out why & all I got was waffle about the underwriters being unhappy about the letter I supplied from my employer to prove 2 years no claims on my company car, the same letter that was accepted at the outset. THEN they want a cancellation fee even though they are the ones cancelling !!! Stay well clear of this shower.

I took out home insurance for 2011, then I buy eco contacted me to tell me that I must pay £45 becaus i did not renew with them for the following YEAR.I have told them that there is no way they are getting any money as i do not pay for something that I have not had. I am now called regularly by a debt COMPANY, but I am sticking to my GUNS, I will not give them a penny.

I was sent a letter from IBUYECO saying I was being fined £15 for not signing the automatic renewal policy documents and returning it to them. So I phoned them to find out why I was being charged for not signing the documents even though they had automatically renewed my policy anyway. They told me that I must pay them the charge for not signing the renewal documents. I explained that I had never received any renewal documents, in which the rude customer service lady insisted they had sent to me. I asked if they sent out a reminder about the documents before the charge is made, she said no. I asked if they sent out an email to customers, she said no. So I asked if there is a possibility that on rare occasions, either the documents are not sent by them or the royal mail may have lost the documents. She insisted that this could never happen. So I asked if they had proof they had posted them, she could not provide proof as the documents were sent second class only. So I said I wanted to cancel my policy, the lady said I had to pay a £28 cancellation charge for the new premium…. (on a £100 policy). I asked why I would have to pay for a cancellation charge for a policy I had not signed for; she said that the policy was automatically renewed. So I asked why was I being charged for not signing the documents to renew the policy??......as you can see I was going round in circles….and was not very happy. After a long telephone call and speaking with the manager they could not explain this process, but said when the £15 charge is taken from account (as it was too late to stop the charge being taken from my account and if I stopped it, it would incure more charges) would be automatically paid back to me, this never happened and I ended up paying both the £28 cancellation charge and £15. Stay away from this company they are ripping people off and have very high cancellation fees in the small print.

Called to cancel my policy at the end of the year. They told me they needed proof that next year i would be insured by someone else. I sent in the new certificate and they still insisted on charging a cancelation fee. will not be using them again.

WARNING DO NOT USE THIS COMPANY!!! I paid the first year in full only to find that the contract included renewal clauses not mentioned at point of sale. At the end of year one they tripled the premium and tried to take it from my account without my permission. I contacted them to tell them I would not be renewing unless they gave me a sensible quote. They claimed there was an outstanding claim which there wasn't. I gave them time to get back to me with a revised quote, which they didn't and haven't. The are now charging me £145 cancellation charges, threatening to take me to court and to destroy my credit rating!!!!

This insurance company is ridiculous, my partner took out insurance in 2011, they automatically renewed in 2012 without sending him any paper work and he hadn't opted to renew automatically, he had got his insurance via a cheaper alternative, rang I BUY ECO who refunded minus a fee, then they sent debt collectors out and stuff stating they refunded it twice as my bank had got involved, checked bank statements and they had refunded the amount less fees which was fine, then when my bank intervened they must have seen they had already refunded some and refunded the fees to make it up to the original amount he had paid, however they claim that they have refunded all of it twice, I complained sending them evidence but they insisted they had refunded twice the full amount so I have had to go to the financial ombudsmen. they are still insisting they're in the right. The complaints lady is no help as she is only asking the refund dept whats happened and going on their say so, I hope it goes to court now as all the bank statements prove is that they have refunded me once and I think a court will laugh it out, I have told them I will pay the fee back which is what they have refunded me in error (40.53), but they wont take it and are insisting on him paying £467.00 which is the original car insurance.