Written on: 21/04/2013
I was due to take Ultimate Kitchens to court on the 14th May to try and retrieve my deposit of £4000 . I have just been informed by Chester court that Ultimate Kitchens have ceased trading and this has been confirmed by one of their employees this afternoon. Lets hope that Companies House do not allow them to set up another kitchen company under a different name as they have in the past so they cannot continue to take money from customers without delivering the product to the agreed... (read more)
Written on: 11/04/2013 by JADC (1 review written)
Having fallen on this company after a failed trip to Ikea I was actually very pleased with the design and handed over my £200 deposit cheque on the day to buy us a cheaper deal on what appeared to be our dream kitchen. Unfortunately I then Googled the company and came across a huge amount of negative feedback. We made the decision to take heed and cancelled the order. This led then to two phone calls which went from "what can I do for you?" to telling me I was a "nasty woman" who had a... (read more)
Written on: 18/04/2013
You may the correct decision - we are going to court on the 14th May 2013 to try to get our £4000 deposit back as we couldn't get this company to be specific about what the contract contained and couldn't be certain we would get the kitchen we expected. We will post our success or otherwise in due course.
Written on: 07/04/2013 by Dazzdanny
Loads of problems with my kitchen and they won't fix them (read more)
Written on: 06/04/2013 by Babster42 (1 review written)
I've had the benefit of 2 years to review my kitchen so I'm sparking with a good deal of dispassion and objectivity. The service initially was very poor. Parts of the kitchen was missing and took me a long time to persuade them to delivery what I'd already paid for!! The after sales service is shocking. The subcontractors were shocking as well. The fitters were at best average. The electrician was dangerous and his work had to be corrected at extra cost. No certificates were provided.... (read more)
Written on: 20/03/2013
Pressurising sales team and rude management. This company promise the world and deliver much less. I would not be swayed into wanting one of their kicthens EVER (read more)
Written on: 01/03/2013
If it weren't for the builder [name removed], they would receive zero. Still fixing things now after a few months. Owners not interested and the managers incompetent. Fitter turns up when he wants. (read more)
Written on: 29/12/2012
had all the family 22 of them round for christmas, with plenty of people helping out preping and serving out, brilliant lay out looks amazing, thaks guys made this one special (read more)
Written on: 17/04/2012
I had my kitchen, several years ago, superb no problems until a couple of doors started to bubble on the edges. Telephoned Ultimate, Sheryl ordered me some new doors (at no cost) and Dave came out and fitted the new doors. No problems good guys. Kate M (read more)
Written on: 03/03/2012
The design by Jimmy was really good. The building work done by Paul and Dean was very good quality, the fitting by Phil was very professional and the kitchen looks fantastic now. Shane the office manager was helpful and reassuring at every stage and Steve kept an eye on all the different stages and we are very pleased. Prompt service and start to finish was 3 weeks, which includes lots of building work. (read more)
Written on: 15/09/2012
Biggest load of rubbish I have heard ,British gas operatives where appalled at the standard and safety of what little they saw of the electrical work! If any proof is required I have taken photos "and there could well be more ,the job is nowhere near finished yet after two weeks of excuses.Contact me if you want proof!
Written on: 21/10/2012
Hello I really need your help. I am in the process of legal action against this dreadful company as they have completely ripped me off and are now lying through their teeth, Can you send me your contact/email please?
Written on: 21/09/2012
I find this hysterical that every member of staff has been named. Is this a genuine comment? Only Ive read 5 feedbacks (of which all have now been removed in the last 12 months including mine) who have experienced personally a very different account! Especially with the named designer! Just find it VERY hard to believe as my experience has been terrible and unprofessional from start to finish! And so have others yet all have been reported and removed! Suspect much????.........
Written on: 17/10/2012
Ultimate Kitchens Ultimate Hell I'm afraid. The only thing they were good at were taking our money. (Name removed) came out and did the design which was fine unfortunately what they installed did not match the design. Spoke to (name removed) whosee comment was 'if I had pound for everything (name removed) promised he would be rich, what do you want me to do? Install the kitchen we were promised is the simple answer but this seems to much for Ultimate Kitchens. Did not know which days their fitter, (name removed), was going to turn up. Ended up getting another fitter to correcct some of their mistakes, as we gave up phoning (name removed) to get them to come back out, he said the kitchen was poorly made and badly fitted, Stay clear and save the heartache.
Written on: 19/10/2012
Hi Richard,
Would you mind emailing me privately as I may need your help. I am taking legal action against them and I need more cases to prove what Im saying as they are now starting to really lie through their teeth.
I wouldnt involve you purse just need your story. I will have to remove this comment tomorrow as I dont want them to see it
Written on: 24/10/2012
Harry sent you my details a day or so ago ,not sure you got them. anyway the email is[removed] will be pleased to hear from you.Regards Mike & Cath Webster.
Written on: 22/10/2012
Hello I really need your help. I am in the process of legal action against this dreadful company as they have completely ripped me off and are now lying through their teeth, Can you send me your contact/email please?
Written on: 22/10/2012
Hi Harry ,Any time glad to help,please contact me.Will be only too pleased to help I still have some issues with these people myself ! the more of us the better,look forward to hearing from you Best regards. Mike Webster.
Written on: 27/10/2012
HI thank you
My email address is (removed)
I look forward to hearing from you
Written on: 30/12/2011 by mikeclarke9876 (1 review written)
I had my kitchen fitted about 2 weeks ago by Ultimate Kitchens and what a great job they did. The door I picked was a modern white gloss and what a difference it is to the old oak one we had had for the last 20 years or so. Having stumbled on their showroom in Warrington I was impressed by the size and number of displays inside and had them draw me up a design for a new kitchen. Four weeks later it was fitted by a nice young man called Mark. Having only had 2 kitchens in my life (the last... (read more)
Written on: 29/12/2011 by garrymacdonald
IM PLEASED WITH THE FITTINGS WORK AND SALE PERSONS WELL DESIGNED TO MY LIKEING EVERY ASPECT COMPLETE WORKING WELL VERY PLESENT SALES. WORK FORCE PROMPT PLESANT AND CLEAN I WOULD RECOMMEND TO ANY PERSON LOOKING FOR A STYLEISH WELL MADE KITCHEN (read more)
Written on: 18/12/2011 by joiner (1 review written)
did the usual, went round about 15/20 different kitchens firms then turned up at ultimate kitchens, was very impressed.i am a joiner and was goin to fit myself just finding the time , the price quoted was including the fitting and didnt have the time. wot can i say looks absolutely perfect, wouldn't ave done better . would not hesitate in recomending them to anyone (read more)
Written on: 09/12/2011 by Nicky123
Two years ago we used this company for our new kitchen - very high pressure salesman however we were and still are happy with kitchen BUT - 6 months after installation the 'join' in the work top bubbleed and split - now over 2 years later I have given up trying to get this repaired- Ultimate just were not interested - claiming not their responsibility but that of the fitter - who surprising was not interested either! I have been fobbed of continually with '.... will call you back'. The... (read more)
Written on: 09/12/2011
ULTIMATE KITCHENS WARRINGTON & CHESHIRE OAKS We have just had the kitchen fitted from hell, The kitchen looks great I must say, but from there on be very careful of this company. We bought a kitchen costing over £13000 a month ago that’s where we should have cancelled the order. I needed my walls skimming to cover aertex we paid an extra £500 for this the standard of the plastering looks like a nine year old has done it. Then we had a flood when we found out that the waste pipe had not... (read more)
Written on: 11/10/2011 by EAppleby1960 (7 reviews written)
Wanted some new wall units and some kitchen doors and worktop to replace some old ones and went out to look at some ideas from the likes of B&Q and Ikea as we didnt need fitting. Didnt take to the displays there but saw ultimate kitchens on the gemini park and liked their stuff better. Not as cheap as DIY places but in fairness not same product as better quality and quartz worktop we got was really nice. Picked up the doors and wall units ourselves and got the worktop delivered. Arrived on... (read more)
Written on: 29/07/2011 by JamieMc (4 reviews written)
We got in touch with Ultimate after seeing a feature on one of their kitchens in a magazine called Beautiful kitchens or something similar? The home visit was relatively pain free considereing there was measuring up involved and the actual delivery was reasonaably prompt. Net result was a kitchen we are more than happy with. We did have a minor grumble during the installation as some skirting / kick board was late being delivered after the main bulk of stuff so the fitter had to come back a... (read more)
Written on: 28/07/2011
We were recommended to vist ultimate kitchens by my brother in law, it's quite local to us so we thought we'd pay a visit. First impressions on the showroom were great, very spacious, and thankfully they had the kitchen style we were looking for. A showroom girl by the name of Lorraine showed us around and informed us on the furniture and how ultimate manufacture. We made an appointment for a design and James came round, (ten minutes late though!) regardless he did a great design, we have an... (read more)
Written on: 27/07/2011
Before deciding on who I would purchase my kitchen from, I did the usual of going and seeing a number of showrooms, none of which impressed either myself or my partner. Their was nothing wrong with any of these showrooms, they just failed to give any inspiration. We were a liitle weary about Ultimate as we had read a review that claimed they were pushy. However, as we lived close by we decided to give it a try. Lorraine was helpful in the showroom, James the designer came up with a wonderful... (read more)
Written on: 16/06/2011 by MrLynch (1 review written)
We bought a new kitchen just over 12 months ago. The kitchen was exactly what we wanted and credit to the fitters, they had to work around some pipe work issues but sorted it no problem. The kitchen has had lots of great comments from friends and we have recommended people to ultimate and would not have any problem to keep on recommending people. The kitchen is just over a year old and the only problem we have had was that the combination tap became a little loose. We called ultimate and... (read more)
Written on: 24/05/2011 by Mrs S Hilton (1 review written)
I am writing to thank you and everyone who has worked on the design and installation of our kitchen, the result of which we are absolutely delighted with.
I must admit that when Jimmy first designed the kitchen it bore no resemblance to what I had in mind and I had real doubts but the more I thought about it the more I became confident in letting the professional guide us. I am so glad we made that decision because he designed us a stunning kitchen which has opened up the whole area and...
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Written on: 05/05/2011
Ultimate kitchens! What can I say about these guys apart from do not trust, they are pushy, arrogant and to be perfectly Frank I wouldn't recommend to my friends or family. Fortunately I did not part with any of my hard earned money, but had agreed initially to pay a small deposit so that I could have the kitchen at a cheaper price if I agreed to have the kitchen fitted on a particular date. Turns out that I could have the kitchen within a week if I wanted, this seems to be a sales trick... (read more)
Written on: 18/03/2011
what I suberb job after our visit to the showroom in the centre of warrington we did not thinck that we would be able to afford the kitchen that we wanted and would have to forgo some of the items that we had itemised for the kitchen but after the visit from the designer Jimmy who advised us on the layout and appliances we ended up with a great looking kitchen giving us exactly what we wanted plus a couple of ideas we had not thought of all fitting into our budget. The kitchen was delivered... (read more)
Written on: 10/03/2011
Absolutely NO communication between kitchen company and customer, I have had to chase every piece of information regarding installation, I have been into the the showroom and discussed a discrepancy with a unit that differed from the orignal order, and I commented on the lack of communication and was promised that it would improve, I am still chasing information. Very disappointing. (read more)
Written on: 02/02/2011 by kaz fenwick (5 reviews written)
We went to the Warrington showroom and after comparing them with kitchens from B&Q and the like and we went with Ultimate as although B&Q were fine, ultimate seemed more interested in what we wanted and we thought the customer service would be better with a smaller specialist place. There was only one fitting issue as the fitter was ill on the second day which cant be helped I suppose. Although he was thought to be off sick for the long term, we did get a replacement fitter after almost... (read more)
Written on: 08/12/2010 by MarksJOnes80 (2 reviews written)
We bought a new, modern style kitchen from Ultimate in 2007 and have just gone back to them to update the worktop as we wanted a newer style. Aside from a hinge needing to be replaced on a cabinet door after about 12 months, the kitchen has had some battering off 3 small kids and although wont pass for new, still looks great 3 years on.
I cant speak for other reviewers but personally we didn't have any trouble with any part of the fitting and in getting quotes from them now for a worktop...
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Written on: 27/11/2010 by Sandra1960 (1 review written)
I am one of those people who just cannot be bothered writting to these sort of sites but felt compelled to put pen to paper (so to speak). Both me & my brother have had kitchens from Ultimate and all I can say is the service we received was great. Tony, who first designed & project managed my brothers kitchen back in 2009 went on to create mine aswell. Both designs were radical, mine was modern with no wall cabinets, just base units & two tall ones which actually gave me more storage than my... (read more)
Written on: 26/11/2010
lovely kitchen just what i wanted. we popped into ultimates showroom in the middle of warrington and fell in love with kitchen in there called milton. one of their lads came out a few days later and did a drawing for us. we didn't realise at the time that milton was what they call an inframe kitchen (don't ask me?) but having worked a price out we (my hubby) realised we couldn't quite afford it. fortunatly they said there was a door just like it (not inframe) but a lot cheaper (looks just... (read more)
Written on: 03/11/2010
Thought the overall experience with Ultimate Kitchens was a pleasure. Had a Initial visit from the salesman did a fantasic design and we was made up with It. He quoted us a full price including minor building work and tiling which suited us because we're busy people and didn't have the time to arrange the other trades. As stated earlier the overall service,product and Installation was fantastic and wouldn't hesitate In recommending Ultimate Kitchens to any of my family and friends. (read more)
Written on: 26/10/2010
DO NOT LET THESE PEOPLE INTO YOUR HOME!! We requested a design visit and what we got was a hard nosed full on high pressured sales pitch!!! We deal some of the most difficult and aggressive people in society yet this person came into our home at 6pm and put that much pressure on us that we felt uncomfortable in our OWN HOME.! I would dread to think what he would be like if I was elderly rather that 30!
He came across sincered and made all the right nods ETC. We were very specific with what...
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Written on: 18/10/2010
We had a kitchen fitted by Ultimate Kitchens in September and I didnt find them to be anything but helpful and friendly. We had Jimmy out to design the kitchen and we got on great with him. We wanted the kitchen fitted quickly and they where able to do this for us with no problems. I am surprised to read some of the comments on here. Having a new kitchen installed can be stressful but Ultimate did make us feel at ease. Our kitchen has now been fitted for a month and we love it and our... (read more)
Written on: 11/10/2010
I DON'T HAVE ENOUGH TIME TO GO INTO TOO MUCH DETAIL BUT DONT GO NEAR THEM THE PRODUCT YOU GET ISNT WHAT THEY DISPLAY READ ON. FIRST VISIT WAS A SATURDAY AFTERNOON AFTER A VISIT TO IKEA MET JORDAN THOUGHT WAS VERY NICE APPROACHABLE AND COULD TELL THE WAY HE SPOKE HE REALLY BELEIVED IN THE PRODUCT SHOWN ME THE QUALITIES THEY HAVE AND HOW THEY DIFFER FROM THE USUAL COMPANIES. WE WHERE VERY IMPRESSED MORE WITH HIS ENTHUSIASM FOR THE PRODUCT AND HIS CHEEKY WAY THAN ANYTHING ELSE WE AGREED FOR A... (read more)
Written on: 16/12/2010
I found this review very helpful because..I too will be writing a similiar review! .
Written on: 22/01/2011
We hope this is a genuine review as we have cancelled our kitchen after re ding this review. We also had our own concerns after reading our contract.
Written on: 04/10/2010
These guys are cowboys, do not go near them.
Promise everything, deliver nothing.
Demand payment of materials upon delivery which seems fair, but then it turns out that them sub all the rest of the work out and leave you to sort it out with the separate trades and refuse to take responsibility for them. Massive uplift on cost, because the trades keep saying "that was not included"! Be warned!
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Written on: 19/08/2010
We had a visit from Jimmy this week and suffered five hours of high pressure sales and found the whole experience extremely distressing.
We are old age pensioners and although astute, did not immediately see through his tactics. It was only after he had left that we realised what had happened and panicked.
In future anyone coming through the door will be told not only would no contracts be signed that day but also no money change hands.
The best £11.15 spent ever in canceling the cheque...
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Written on: 17/08/2010
Had a visit from Jimmy the kitchen designer this morning. Nice ideas and came down on the price but extreme sales pressure.In the end had to ask him to leave.Wouldn't touch this company again with a barge pole!! (read more)
Written on: 09/08/2010
Recently endured a visit from Jimmy the kitchen designer. All in all a thoroughly useful session which convinced to avoid them like the plague.
In between slagging of other local kitchen firms he displayed a stunning capacity to offend and a total inability to listen.
Lord if this is the presales process what would the nightmare of actually buying from them be like?
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Written on: 30/06/2010
ULTIMATE KITCHENS
Written on: 26/05/2010
my new kitchen is now ready for us as a family to use and enjoy.it has transformed our home and lifestyle.this is purley down to ultimate kitchens,taking time with me to get the design just right for us.because they make their own cabinets,we did nt have to deal with just standard flat pack sizes etc,so the features and creativity are outstanding.i wish to say a big thank you to "phil" their fitter,who did an absolutly superb job.my kitchen is most definatly top draw and i am gratefull to... (read more)
Written on: 19/05/2010 by Mr Clarke (1 review written)
Just finished having my kitchen installed by Phil, what can I say, totally impressed. Having read some of the negative reviews I can only assume these people are talking about another company, or are actually from another kitchen company themselves. The service I personally received from them was great from the lad who designed it (sorry I can't remember your name) to Dave who surveyed the kitchen prior to the installation by Phil. Thanks again to everyone at Ultimate in Warrington. (read more)
Written on: 13/05/2010
Please do not buy your kitchen from these people!! I was a REAL CUSTOMER!! I also noticed the very positive reviews written very close together and that the style of writing is very similar, I mentioned it to Ultimate Kitchens - they said that they offer people £100 if they write a good review, but don't believe that for a minute!!! What seems to be a common theme is the terrible lack of customer service and the fact that all they want is your money and then they really do not care! We were... (read more)
Written on: 11/05/2010
I have bought a kitchen from Ultimate in Warrington the people that I delt were the worse pepole I have everyh delt with in all my life I have worked hard for the money for my kitchen and what they produced in my house is a budget kitchen for top price the fitter Mark was very good but had to wait most of the time because all of the kitchen was not delivered om time and if anyone on this site is a REAL customer of UK then good luck you will need it (read more)
Written on: 10/05/2010
Surpassed my wildest expectations, One or Two minor hicups but on the hole a excellent kitchen. Michael has done himself proud with his design and the quality is fantastic. I personally thought this was a review centre and don't understand why there are people on hear commenting on other reviews when they clearly themselves haven't purchased the high quality product I have. I'm Happy to recommend Ultimate Kitchens and any genuine Customer of ultimate who requires piece of mind please contact... (read more)
Written on: 08/05/2010
my new kitchen has been a long time comming,what with finances being what they are these days,however ater a visit to cheshire oaks we followed the yellow signs to a kitchen showroom,wow,when we entered we had a very pleasant surprise,ie the displays were of an obvious high quality,this has been transposed to our house only in high gloss white,this was only three weeks ago,having read some of the reviews or this company,i would not hesitate reccomending ultimate,at all. (read more)
Written on: 07/05/2010
I agree with every one of the poor reviews given to this company. From the poor fragmented service to the rude people (apart from Dave and Phil). The kitchen was delivered in bits and pieces so that the cabinets were built before the doors arrived. When the doors did arrive it was found that the interiors were much darker than the doors (they agreed they were the wrong colour but they didn't change it for us). This was just one of the many problems we had with this company. My advice is DO... (read more)
Written on: 15/04/2010
Think this user is right!! and the others that state that Ultimate write their own reviews! Wouldn't touch them with a barge pole!
Guest 11th Mar 2010 Reviewer rating:
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Just an observation. There seems to be an unusually high number of reviews for this company recently. Makes me wonder who is actually posting them.
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Written on: 13/04/2010
excellent quality, well designed, beautifully fitted, ran smoothly from start to finish, well done ultimate glad i visited your showroom in warrington. would definately recommend. (read more)
Written on: 13/04/2010
ultimate have just made and fitted two kitchens in my property(one is in a granny flat for my mother).i have to say that i have yet to recieve better service than this company afforded me,the design is stunning as i was under the impression that i would need to loose a window because of what i wanted,however,the final design works extremly well,yet remains practical.i cannot fault this family business,and strongly advise you to get them to design yours etc.highly reccomendable. (read more)
Written on: 13/04/2010
Great Kitchen. Tony Was very helpful and informative nothing was to difficult and what he produced for us is really first class. The kitchen looks amazing Well chuffed. (read more)
Written on: 05/04/2010
recommended by my brother,this company really have done a sooper job from design to completion,not a single hitch at all.i was initially impressed by their showroom at cheshire oakes,especially the build standard and quality.i personally did not go into this lightly,as its not every day you have a propper fitted kitchen.we love the finished job a credit to all concerned,i can only say that ultimate deserve my praise.highly reccomendable. (read more)
Written on: 31/03/2010 by Madmackie78 (1 review written)
Ultimate kitchens provided a quality service for my wife and I. We researched for a couple of months and the standout showrooms were what swayed it for us. Lorraine did a great job in finding us a suitable door which we liked, jimmy entertained us for an hour with his designs and now we have a wonderful kitchen fitted by phil and mark. I would higly reccomend to anyone looking for a solid kitchen at a fair price. (read more)
Written on: 26/03/2010
We approached Ultimate Kitchens for a design and quotation after calling in at one of the showrooms. The designer, Jimmy ( or is that jimmy when he writes his own reviews?)came round and shared his ideas. We had a second visit- so far so good - to review his proposals and when we insisted on discussing further details ourselves is when things got stroppy. Only with reluctance was a sketch left with us. We decided to call in again at the main showroom to look further but despite this were... (read more)
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1982Lb's Comment
Written on: 23/04/2013
They are now called the kitchen company
Harry12345678's Comment
Written on: 02/05/2013
Me too! Unfortunatley company house HAVE allowed it and its called Ultimate Kitchens (N) in westhoughton lancs, they opened it in Oct 12 ready to shut this one in the financial year. I have access to company house details due to the business I do and guess what!!! Google UBER KUCHEN Cheshire in St helens (translates ultimate kitchens) guess who is the director - ex (apparently) manager of Ultimate Kitchens, guess who else WAS [name removed] until he resigned from the post in dec 11 ( more like a silent director now) the address in st helens is ex directory as is bolton! iev been to the office in warrington and there is no stock I can bet its been sent to the other branches - guarantee it with ALL the staff! Also, even though they have told the courts theyve gone into administration and calling in liquidators it is a lie they arent theyve just chose to close down 0 they have NO bad debts on file so therefore can not go into administration. WE ARE BAD DEBTS ! And I can imagine the lovely [name removed] is reading this now, so for your benefit, I will find a way around, trust me! For anyone else reading this, including [names removed], you can try and get this post removed again but as I am not bound by court now I will provide proof to this website to put this back on and I will name and shame every single company you are associated with so that NO ONE hands any money over to you again . To any one who has been handled by this company i need your help with an exercise so please reply to this thread or another that I will post . The website will take away our email addresses for data protection.
Hellsrogers's Comment
Written on: 14/05/2013
We need to group together and if the office of fair trading won't take action get the BBC watchdog involved. I fully intend to turn up at the new company premises on a saturday afternoon and let the customers in the show room know what they are dealing with.