Mattressman Reviews - www.mattressman.co.uk

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Latest Reviews

“Worst customer service!!! ”

Written on: 16/05/2016 by Harvey236 (1 review written)

I ordered a bed and a mattress which the carrier fail to deliver on the day, they kept me waiting all day to receive the goods. Upon raising this to their customer service manager, she promised to have this resolved and cleared asap. However she could not re-book the goods for delivery until the carrier had not re-checked them back from the van to the depot. She then raised this further with the delivery company management and advised they will have the goods delivered after 5pm since they… Read Full Review

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“DX Freight used as 'courier' are a shower ”

Written on: 22/02/2016 by Sergiok178 (1 review written)

Mattress was despatched the day my bank account was debited. However the courier service they use didn't deliver or contact me at all, despite me staying at home all day for 3 full days. Absolute disaster. Don't purchase any item when the firm use these couriers: DX Freight… Read Full Review

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“Returned a mattress and they use any excuse not to refund.”

Written on: 11/02/2016 by Chrishill (1 review written)

What an experience! We purchased a mattress after trying it in store only to be delivered something completely different. We returned it immediately and awaited our refund, only to be told that they hadn't received it? Yet it was their own people who picked it up?? I'm taking this to my lawyers and not stopping until I get my money returned in full… Read Full Review

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“Poor Quality Mattress”

Written on: 10/02/2016 by Ellied100 (1 review written)

I purchased a Restopaedic mattress from this company a couple of years ago, this was a sprung mattress with a memory foam topper. I tried it out at the local store and found it very comfortable. The initial sales, ordering and delivery process was excellent and I can't fault that and it came with a five year guarantee against faulty manufacturer. This is not a full guarantee and a contribution of approximately half of the cost of a new mattress would have to be paid. When it was… Read Full Review

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“left outside in rain and mud!!”

Written on: 01/12/2015 by SRS2015 (1 review written)

Instructions left when ordering to leave in the carport. We then left messages on all of the doors saying please leave it under cover in the carport as we were out at work. Arrived home to find it had been dumped and left outside the back door in the wet and the rain. Terrible service, having just paid a significant amount for the mattress! Will not be recommending or using Mattressman again… Read Full Review

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“mattress not delivered”

Written on: 26/11/2015 by padders1223 (1 review written)

Terrible, rude customer service. After waiting in all day for the mattress I was told the delivery had been cancelled. no help at all after calling and email was sent. I have cancelled the order. Do not buy from them. Waste of time, and you will not get the product delivered. The customer service team are liars… Read Full Review

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“Let down by Returns Policy”

Written on: 20/09/2015

I have had two good experiences with Mattressman, but sadly these have been negated by a third one. During one of my transactions I bought two beds, two mattresses, and two mattress protectors - one of the mattress protectors ordered in error and being surplus to requirements. I took the item back to my local Mattressman store to return it, where I was told that I would have to return it by arranging a collection, as the company was effectively an internet company. However, this would have… Read Full Review

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“Rubbish quality full stop”

Written on: 19/08/2015 by katiew7 (2 reviews written)

The mattress we purchased is fit for the bin, short on size and hard as a brick, no idea what is in it, I read somewhere that the reviews on there webpage through trust pilot maybe fake, as most are five stars reviews, rubbish product… Read Full Review

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“Worst and terrible company- liars”

Written on: 08/07/2015 by Jovanni75 (1 review written)

Mattress under gurantee faulty- Refused to replace saying its aging signs Mattress under Gurantee had fault- refused to replace I bought a GBP 450 pound mattress. This mattress is still under 5 year gurantee. The mattress had bend from one side and I was asked for pictures to prove. We provided all pictures with reasonable proofs to show bends. The customer services then told me the details neeeds to be shared with the manufacturer All was fine till this stage and customer services… Read Full Review

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“Awful customer service and care”

Written on: 16/03/2015 by Medeiros1948 (1 review written)

Average company and average products. But extremely below average in the use of sub contractors to deliver and then their customer service after wards. No one accepts responsibility, no one replies the worst customer care I have ever had the displeasure to deal with. I would NOT recommend buying anything from this company, they are by far the worst to deal with. Save yourself the time, money and grief and shop elsewhere… Read Full Review

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“HORRIBLE CUSTOMER SERVICE”

Written on: 17/02/2015 by jrMcGrath377 (1 review written)

The delivery men were incompetent and rude. The customer service was appalling avoid mattress man like the plague… Read Full Review

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“Awful quality, terrible customer service”

Written on: 24/01/2015 by Totemail (1 review written)

Poor quality. I bought the Healthopaedic Memory Pocket Deluxe 1000 about 10 months ago. The mattress started dipping and sagging in the middle after only a few months. Contacted customer service and was told because the purchase was over 6 months, I would have to get an independent company (which THEY recommend) to confirm the fault and I would have to cover the cost £75. This is completely different from what is stated on their website which promises a free 1 year guarantee, website makes no… Read Full Review

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“Mattressman left in the rain!”

Written on: 26/11/2014 by Beebehr252 (1 review written)

Mattress arrived today and at 8 months pregnant thought they would put in the hall for me until hubby got home. Nope...'not my job love' not allowed to do that. 'I'll leave it here' he said, which was next doors garden, and he then drove off with me looking at this new mattress, in its box, in next doors garden, in the rain. I mean come on, yes there was only 1 delivery driver, and apparently you agree to this in the terms and conditions, if you actually want the thing delivered into your… Read Full Review

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“Left without a bed ”

Written on: 23/11/2014

Well after moving house having an operation and then making arrangements for my old bed to be collected. Paid for it have a order raised only for a voice mail next day saying sorry due to billing address not matching we have canceled your order and a refund has been made. Thanks for talking to me again and leaving someone with crutches and a cast sleeping on the FLOOR bloody good customer service. I have used these before and had to have a independent company come and make a rule on my mattress… Read Full Review

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“Appalling Customer Service”

Written on: 04/09/2014 by Elenav407 (1 review written)

Ordered a Cuban bed over the phone, arranged delivery date and took a day off work. On delivery day received phone call from courier to say that could not deliver as goods had not arrived at depot. Film me to take it up with MM. Arranged to go back to work only to be informed by MM that courier was wrong and they would 'try' to find a van for afternoon delivery.Told MM that I had already arranged to back to work and would be home for 5:30 delivery.MM said were not prepared to do this. Demanded… Read Full Review

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“Waste of time”

Written on: 30/06/2014

Ordered a king size upholstered bed (Birlea Brooklyn Fabric Grey Kingsize) from Mattressman which looked amazing on the website and an excellent price to boot. Sadly I didn't even get to open the boxes. The delivery man (Nightfreight couriers - not Mattressman) jumped up into his lorry and proceeded to push/drop the 3 boxes (one mattress, one headboard and I assume the other was the side panels of the bed?) on the ground. Having dropped them from the lorry I was sure there would be some… Read Full Review

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“Mattress”

Written on: 26/05/2014 by Pujah (1 review written)

I bought a standards mattress after reading the reviews etc.. The delivery was prompt. Howevr when I came to use the mattress which was 3 weeks after delivery I began to feel the spring coils which was very uncomfortable and lead to back pain. The customer service is terrible after explaining the reasons no one was willing to help Or even offer an alternative. Terrible experience… Read Full Review

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“amazing!!”

Written on: 01/03/2014 by nicolafaith (1 review written)

Ordered the king size fabric mink bed of mattress man two wks ago,the lady on phone was lovely,the bed just arrived which is amazing and very east put together which pleased my husband..I live in northern Ireland and wasn't sure if delivery charges would be bad like most other company's charge,£12 was all,the delivery man was also very helpful and nice..I have recommended to everyone and will def be purchasing in future.thankyou mattress man… Read Full Review

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“Customer Service is disgusting”

Written on: 14/01/2014 by fyson (1 review written)

WE BROUGHT A MATTRESS FROM MATTRESS MAN WHICH AFTER AROUND 4 MONTHS BECAME FAULTY IT TOOK ALONG TIME FOR SOMEONE TO INSPECT THE MATTRESS. THEY HAVE ADMITTED THE MATTRESS IS FAULTY MY HUSBAND HAS BEEN OFF WORK FOR 3 WEEKS WITH NO PAY DUE TO THIS MATTRESS BEEN TO THE CHIROPRACTORS ON NUMEROUS OCCASIONS THIS HAS TAKEN A MONTH TO SORT THE PROBLEM OUT AND ALL THEY HAVE OFFERED US IS TO EXCHANGE THE MATTRESS AND OFFERED 10% OFF IF WE PURCHASE ONE MORE EXPENSIVE WHO THINKS THIS IS GOOD SERVICE NOT ME… Read Full Review

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“Terrible customer service very bad quality”

Written on: 09/01/2014

I place a order of Dourlux elite divan set with matress and two drawers on the 6/10/2013.been told will take 14 to 21 days to be dispatched. The bed been delivered only on the 16/11/2013 delay hasn t be respect and after to months of been using this bed i m not satisfied with the produt as is bed is faulty deeps in already cause me back pain. Call customer service to ask for a replacement.And been told not possible they can only offer a 10% off for a new matress. Have spent £599 for robish… Read Full Review

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