Mattressman Reviews - www.mattressman.co.uk

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Latest Reviews

“Mattressman left in the rain!”

Written on: 26/11/2014 by Beebehr252 (1 review written)

Mattress arrived today and at 8 months pregnant thought they would put in the hall for me until hubby got home. Nope...'not my job love' not allowed to do that. 'I'll leave it here' he said, which was next doors garden, and he then drove off with me looking at this new mattress, in its box, in next doors garden, in the rain. I mean come on, yes there was only 1 delivery driver, and apparently you agree to this in the terms and conditions, if you actually want the thing delivered into your… Read Full Review

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“Left without a bed ”

Written on: 23/11/2014

Well after moving house having an operation and then making arrangements for my old bed to be collected. Paid for it have a order raised only for a voice mail next day saying sorry due to billing address not matching we have canceled your order and a refund has been made. Thanks for talking to me again and leaving someone with crutches and a cast sleeping on the FLOOR bloody good customer service. I have used these before and had to have a independent company come and make a rule on my mattress… Read Full Review

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“Appalling Customer Service”

Written on: 04/09/2014 by Elenav407 (1 review written)

Ordered a Cuban bed over the phone, arranged delivery date and took a day off work. On delivery day received phone call from courier to say that could not deliver as goods had not arrived at depot. Film me to take it up with MM. Arranged to go back to work only to be informed by MM that courier was wrong and they would 'try' to find a van for afternoon delivery.Told MM that I had already arranged to back to work and would be home for 5:30 delivery.MM said were not prepared to do this. Demanded… Read Full Review

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“Waste of time”

Written on: 30/06/2014

Ordered a king size upholstered bed (Birlea Brooklyn Fabric Grey Kingsize) from Mattressman which looked amazing on the website and an excellent price to boot. Sadly I didn't even get to open the boxes. The delivery man (Nightfreight couriers - not Mattressman) jumped up into his lorry and proceeded to push/drop the 3 boxes (one mattress, one headboard and I assume the other was the side panels of the bed?) on the ground. Having dropped them from the lorry I was sure there would be some… Read Full Review

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“Mattress”

Written on: 26/05/2014 by Pujah (1 review written)

I bought a standards mattress after reading the reviews etc.. The delivery was prompt. Howevr when I came to use the mattress which was 3 weeks after delivery I began to feel the spring coils which was very uncomfortable and lead to back pain. The customer service is terrible after explaining the reasons no one was willing to help Or even offer an alternative. Terrible experience… Read Full Review

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“amazing!!”

Written on: 01/03/2014 by nicolafaith (1 review written)

Ordered the king size fabric mink bed of mattress man two wks ago,the lady on phone was lovely,the bed just arrived which is amazing and very east put together which pleased my husband..I live in northern Ireland and wasn't sure if delivery charges would be bad like most other company's charge,£12 was all,the delivery man was also very helpful and nice..I have recommended to everyone and will def be purchasing in future.thankyou mattress man… Read Full Review

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“Customer Service is disgusting”

Written on: 14/01/2014 by fyson (1 review written)

WE BROUGHT A MATTRESS FROM MATTRESS MAN WHICH AFTER AROUND 4 MONTHS BECAME FAULTY IT TOOK ALONG TIME FOR SOMEONE TO INSPECT THE MATTRESS. THEY HAVE ADMITTED THE MATTRESS IS FAULTY MY HUSBAND HAS BEEN OFF WORK FOR 3 WEEKS WITH NO PAY DUE TO THIS MATTRESS BEEN TO THE CHIROPRACTORS ON NUMEROUS OCCASIONS THIS HAS TAKEN A MONTH TO SORT THE PROBLEM OUT AND ALL THEY HAVE OFFERED US IS TO EXCHANGE THE MATTRESS AND OFFERED 10% OFF IF WE PURCHASE ONE MORE EXPENSIVE WHO THINKS THIS IS GOOD SERVICE NOT ME… Read Full Review

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“Terrible customer service very bad quality”

Written on: 09/01/2014

I place a order of Dourlux elite divan set with matress and two drawers on the 6/10/2013.been told will take 14 to 21 days to be dispatched. The bed been delivered only on the 16/11/2013 delay hasn t be respect and after to months of been using this bed i m not satisfied with the produt as is bed is faulty deeps in already cause me back pain. Call customer service to ask for a replacement.And been told not possible they can only offer a 10% off for a new matress. Have spent £599 for robish… Read Full Review

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“MATTRESSMAN CUSTOMER SERVICE”

Written on: 03/01/2014 by santiagolopez (0 reviews written)

I WOULD LIKE TO COMPLAIN ABOUT THE ARROGANCE OF THE CUSTOMER SERVICE AND THE QUALITY OF ONE OF THE MATTRESS WE RECIEVED. MY COUSIN BOUGHT 2 MATTRESSES (POCKET MEMORY ORTHO 1000 BY SNUGGLE) FOR MY DAUGHTERS AS A CHRISTMAS PRESENT FROM MATTRESSMAN.CO.UK. WHEN WE RECEIVED THE MATTRESS WE FOUND THE MATTRESSES TO BE DIFFRENT DESIGN TO THE ONE WE WANTED. THE DESIGN WE CAN ACCEPT. WHAT I WAS NOT HAPPY WITH IS THE BASE OF ONE OF THE MATTRESSES WAS NOT OF THAT GOOD QUALITY AS THE OTHER. IT WAS A CHEAP… Read Full Review

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“No Customer service”

Written on: 25/12/2013

We visited the Colchester store to seek advice on mattresses for some shorty beds we had purchased from Tesco direct. We wanted to make sure they were the correct size and of good quality for our grandchildren. After talking to the shop assistant he sold us two mattresses at £79 & £89. on completion of sale said "if for any reason they are not correct we will exchange or refund". After all these staff are trained, right? The mattresses were the wrong size, too long! On returning to the shop… Read Full Review

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“Good product, delivery not as promised”

Written on: 16/10/2013

The mattress I ordered from Mattressman UK seems of good quality - at a very good price, but delivery was frustrating. I was told I'd get a confirmation email within 30 min, and a text with a 2 hour delivery time slot the evening before. Neither arrived. After I phoned to enquire, the text did arrive but mattress arrived wet through (Courier said Matttressman van had leaking roof). Another delivery text that evening was promised, but again not sent, and I had to spend time on the phone and… Read Full Review

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“Unexpected delivery issues”

Written on: 28/08/2013 by KC01 (1 review written)

I'm still waiting to test the actual mattress I purchased, but I can say it was delivered on time. I paid £25 to have a delivery time prior to 9.30am. It was clear from the ordering process that only one person would be delivering the mattress, and that person would require some assistance. What is not clear at the point of purchase, however, is that the deliverer is only contracted by Mattressman to deliver to the first accessible ground floor. This left me with a bit of a problem… Read Full Review

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“Brilliant Service”

Written on: 10/05/2013

We recently bought mattresses and then decided they were too firm, (well my husband did)unfortunately we had got rid of the plastic wrappings. I rang the very next day thinking, `well not likely to change them now we have opened them` even though they were unused. After explaining to head office the problem i was able to choose 2 new ones. On both occasions a textgives you a 2hr time slot (no waiting in half a day like other companies. The service was excellant...in my local shop.....with the… Read Full Review

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“First time using matressman, great service & comfy bed”

Written on: 24/04/2013 by AngloAmerican (1 review written)

After spending forever looking for the right mattress I finally ended up going for a Hypnos Baronet double which was slightly damaged and nicely discounted. Customer service were really helpful and delivery was rapid (ordered 4pm Tuesday, arrived 3pm Wednesday). No issues with the couriers, really just a minor complaint that there was no email/text to forewarn me that it was coming, All in all I feel like I got a great deal and the bed is excellent. Would use again! … Read Full Review

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“Bed frame”

Written on: 16/03/2013 by sarahlouise0391 (1 review written)

two weeks ago i brought a bed frame from mattress man. we put it up and it looked unsafe but after sleeping on a mattress for 2years i just wanted a better back pfft the first night at 1am the slats fell through so me and my partner slept on the sofa, the second time they fell through my partner hurt her arm, the third time my 4year old SAT on it and she fell through hurting her head and it has just happened again this morning! i dont want to worry about something like this when im going to… Read Full Review

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Randomsabbathchick's Response to sarahlouise0391's Review

Written on: 14/07/2014

I have the same problem I was asked is it on laminate or wooden flooring they said if it is put rubber mats under just done this I have had to replace 12 rubber slots for wooden slats and now have two more to replace even with rubber mats in place it doesn't look or feel any different

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“Company with no ethics”

Written on: 28/01/2013

Like others we bought a mattress from them online because we needed one straight away. The mattress cost £1100 so not cheap. It was Relayon manufacturer double spring with top pillow medium firmness. After a couple of months I started sinking in and after 6 months it became very uncomfortable to sleep on. Both my husband and I sink in with our shoulders pushed inwards and rolling to the centre. We called Mattressmen, they sked to send the photos and after replied that manufacturer didn't see a… Read Full Review

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Blo33Om's Comment

Written on: 06/05/2013

A medium firmness mattress is bound to be soft like that, and how can you let your 10 month old sleep in a medium firm bed? That's not some responsible behavior.

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“After sales service very dodgy”

Written on: 03/01/2013

This bed has a 5 year guarantee and was impossible for me to sleep as it dipped and we both would fall into the middle. we contacted mattressman who said we had to pay fira for an independent report, this we did at a cost of £75! The tech turned up was curt, rude and evasive and we were not satisfied that his report was totally impartial so asked to get another independent report, mattressman advised us to get homeserve in at a cost of £38, far more reasonable. This report clearly stated the… Read Full Review

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Tired123's Comment

Written on: 03/01/2013

Interestingly the office of fair trading say the burden of proof lies with the consumer, therefore it is the consumers report that is evidence, mattressman are clearly dodging their responsibilities as they will not use our Homeserve report as evidence.

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Woxn's Comment

Written on: 05/08/2013

You may be interested to know trading standards are prosecuting this company

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Janab1's Comment

Written on: 06/05/2013

We had exactly the same issue with our mattress. Also paid for the inspection but got nowhere.

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Karamat's Comment

Written on: 12/06/2013

we have exactly the same issue with our mattress.I am taking legal advice.

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“do not use unless you mut do”

Written on: 06/12/2012 by scooby211 (1 review written)

Never order anything from a mattress man shop as by doing s all o you forfitrights to return good should anything go wrong .If you order on line you have 7 days to make sure all is ok. However seing for myself the amount of interest the company has in customers apart from taking there money your best bet is to order nothing from mattress man and find another company… Read Full Review

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Janab1's Response to scooby211's Review

Written on: 06/05/2013

I agree. And we didn't even want a return but an exchange for something we could actually use... They have no clue about customer service and rely nomads market buying online first time with them. They're not a repeat business type of establishment!

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“Great service and excellent product”

Written on: 14/11/2012

I hesitated to use this company after reading some very negative reviews here and elsewhere, but my experience of them has been very good. My Hypnos Evesham mattress was delivered free, on the specified day, and within the two-hour time slot that they notified me of (by text the night before. They took my old king-size mattress away for a charge of £15 (less than the council wanted). The mattress is exactly what I was expecting and I'm v pleased with the quality so far… Read Full Review

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“Poor after sales and products”

Written on: 19/09/2012 by Nig12346 (1 review written)

I brought a £350 mattress from mattress man 18. Months ago which now has a serious sag in the middle. I referred back to mattress man and was basically told they would not honour my statutory rights. Beware cheap Chinese mattresses being sold as quality product from a business not interested in after sales care. … Read Full Review

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Janab1's Response to Nig12346's Review

Written on: 06/05/2013

Like other comments here this is a very common problem with Mattressman. I haven't actually tried anyone else because this was my first time ordering mattress online without trying but we needed one quickly and they could deliver. But that's where the good bit ended and the rest was frustrating. They just don't give you any guarantee with warranty. Don't trust when it says 5 year warranty!!!! Go to a shop and try it before you commit to buy. Don't buy online!

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