Mattressman Reviews - www.mattressman.co.uk

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Latest Reviews

“Worst company ever!! Be warned!! Buy from somewhere else!”

Written on: 26/09/2016 by veenagopu0104 (1 review written)

We bought a nice memory foam orthopaedic mattress with a 5 year warranty only to have it sink in less than 6 months. After much haggling, photo graphs, measurements and talking to a manager, they sent out a so called "Independent company" for reviewing the mattress. Guess what they said, the mattress is supposed to sink by so much given a certain length of time. Funny no body said anything when we were buying this! Now their customer services team wants me to buy another mattress at my own cost… Read Full Review

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“Shocking customer service”

Written on: 26/09/2016

Paying for a product, one is also paying for the service including delivery. 4 days on, we are still waiting for the delivery, which we have been told now can take place at the earliest, in a further 4 days. The normal rhetoric of "sorry for the inconvenience," etc has taken place. We do not want apologies, we want action and in particular, we would like the mattress that has been paid for, the funds for which have been with Mattressman for 4 days. Customer service is clearly not on the list… Read Full Review

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“Poor quality and poor customer service”

Written on: 23/09/2016 by cornwallgirl (1 review written)

I purchased a four drawer storage divan and mattress in July '16 and on the day of delivery one of the drawers was faulty. A replacement was arranged and within eight weeks having hardly used the drawer we were unable to close it. After having to send in pictures of the drawer it was again eventually replaced. After waiting in for the delivery when it arrived and the driver tried to assemble it again the brand new drawer and base were faulty. Clearly a very poor quality product so I asked… Read Full Review

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Cornwallgirl's Response to cornwallgirl's Review

Written on: 23/09/2016

I have since writing this review received a call from Mattressman apologising and confirming they will be replacing the divan.

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“Customer service was beyond abysmal. Avoid!”

Written on: 31/08/2016 by MarkMallinder (1 review written)

We bought a British Bed Company The Viscount 5' King Size mattress from them in July '16 and contacted them next morning to let them know that there was a problem. The mattress had large depressions where our bodies had been that didn't spring back to normal height even after several hours. These dips were really deep (approx 70mm!). I was asked to take several photos of the problem and email them to the customer service department. I must have taken about 10 photos from all angles some with… Read Full Review

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“Bed arrived a day late. No reason given. No call.”

Written on: 21/08/2016 by TomAbbott (1 review written)

I ordered a super king size bed from Mattress Man which was scheduled for delivery on Thursday between 8am and 6pm which in itself was not that convienient. At 5.45, called the company and wax told they were probably running late, and that they couldn't contact the driver. It didn't arrive. The following day I called and was called back to say, sorry, it would now be delivered by 2pm. At 2.15 I called a further time. After a lengthy wait I was told, sorry, due to traffic, delivery will now be… Read Full Review

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“Bad company selling faulty beds and denying stat rights”

Written on: 21/07/2016 by EmmaSt (1 review written)

We bought a Millwood single bed for our toddler son. It was delivered on the Thursday, erected on the Saturday and the slats collapsed in the middle after only one night of being slept on. Thankfully this was by an adult friend and not by our son! I telephoned Mattressman and requested a refund as the bed was not fit for purpose, was dangerous and there was no way I would risk our son sleeping on it. I emailed across photographs as requested and was told that the bed looked fine to them! The… Read Full Review

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“Excellent service and quality goods”

Written on: 15/07/2016 by Leffers (1 review written)

I ordered a bedframe and Hypnos mattress whilst working outside of the U.K. and needed delivery on a specific date when I returned in July. I searched endlessly various websites and the Mattressman came out top based on the quick responses to my questions and price. All my expectations were met. The staff were professional, helpful and informative. The quality of the goods purchased was excellent and the delivery driver gave me an estimated delivery time and rang me when he was… Read Full Review

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“Worst customer service!!! ”

Written on: 16/05/2016 by Harvey236 (1 review written)

I ordered a bed and a mattress which the carrier fail to deliver on the day, they kept me waiting all day to receive the goods. Upon raising this to their customer service manager, she promised to have this resolved and cleared asap. However she could not re-book the goods for delivery until the carrier had not re-checked them back from the van to the depot. She then raised this further with the delivery company management and advised they will have the goods delivered after 5pm since they… Read Full Review

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“DX Freight used as 'courier' are a shower ”

Written on: 22/02/2016 by Sergiok178 (1 review written)

Mattress was despatched the day my bank account was debited. However the courier service they use didn't deliver or contact me at all, despite me staying at home all day for 3 full days. Absolute disaster. Don't purchase any item when the firm use these couriers: DX Freight… Read Full Review

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“Returned a mattress and they use any excuse not to refund.”

Written on: 11/02/2016 by Chrishill (1 review written)

What an experience! We purchased a mattress after trying it in store only to be delivered something completely different. We returned it immediately and awaited our refund, only to be told that they hadn't received it? Yet it was their own people who picked it up?? I'm taking this to my lawyers and not stopping until I get my money returned in full… Read Full Review

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“Poor Quality Mattress”

Written on: 10/02/2016 by Ellied100 (1 review written)

I purchased a Restopaedic mattress from this company a couple of years ago, this was a sprung mattress with a memory foam topper. I tried it out at the local store and found it very comfortable. The initial sales, ordering and delivery process was excellent and I can't fault that and it came with a five year guarantee against faulty manufacturer. This is not a full guarantee and a contribution of approximately half of the cost of a new mattress would have to be paid. When it was… Read Full Review

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“left outside in rain and mud!!”

Written on: 01/12/2015 by SRS2015 (1 review written)

Instructions left when ordering to leave in the carport. We then left messages on all of the doors saying please leave it under cover in the carport as we were out at work. Arrived home to find it had been dumped and left outside the back door in the wet and the rain. Terrible service, having just paid a significant amount for the mattress! Will not be recommending or using Mattressman again… Read Full Review

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“mattress not delivered”

Written on: 26/11/2015 by padders1223 (1 review written)

Terrible, rude customer service. After waiting in all day for the mattress I was told the delivery had been cancelled. no help at all after calling and email was sent. I have cancelled the order. Do not buy from them. Waste of time, and you will not get the product delivered. The customer service team are liars… Read Full Review

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“Let down by Returns Policy”

Written on: 20/09/2015

I have had two good experiences with Mattressman, but sadly these have been negated by a third one. During one of my transactions I bought two beds, two mattresses, and two mattress protectors - one of the mattress protectors ordered in error and being surplus to requirements. I took the item back to my local Mattressman store to return it, where I was told that I would have to return it by arranging a collection, as the company was effectively an internet company. However, this would have… Read Full Review

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“Rubbish quality full stop”

Written on: 19/08/2015 by katiew7 (2 reviews written)

The mattress we purchased is fit for the bin, short on size and hard as a brick, no idea what is in it, I read somewhere that the reviews on there webpage through trust pilot maybe fake, as most are five stars reviews, rubbish product… Read Full Review

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“Worst and terrible company- liars”

Written on: 08/07/2015 by Jovanni75 (1 review written)

Mattress under gurantee faulty- Refused to replace saying its aging signs Mattress under Gurantee had fault- refused to replace I bought a GBP 450 pound mattress. This mattress is still under 5 year gurantee. The mattress had bend from one side and I was asked for pictures to prove. We provided all pictures with reasonable proofs to show bends. The customer services then told me the details neeeds to be shared with the manufacturer All was fine till this stage and customer services… Read Full Review

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“Awful customer service and care”

Written on: 16/03/2015 by Medeiros1948 (1 review written)

Average company and average products. But extremely below average in the use of sub contractors to deliver and then their customer service after wards. No one accepts responsibility, no one replies the worst customer care I have ever had the displeasure to deal with. I would NOT recommend buying anything from this company, they are by far the worst to deal with. Save yourself the time, money and grief and shop elsewhere… Read Full Review

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“HORRIBLE CUSTOMER SERVICE”

Written on: 17/02/2015 by jrMcGrath377 (1 review written)

The delivery men were incompetent and rude. The customer service was appalling avoid mattress man like the plague… Read Full Review

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“Awful quality, terrible customer service”

Written on: 24/01/2015 by Totemail (1 review written)

Poor quality. I bought the Healthopaedic Memory Pocket Deluxe 1000 about 10 months ago. The mattress started dipping and sagging in the middle after only a few months. Contacted customer service and was told because the purchase was over 6 months, I would have to get an independent company (which THEY recommend) to confirm the fault and I would have to cover the cost £75. This is completely different from what is stated on their website which promises a free 1 year guarantee, website makes no… Read Full Review

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“Mattressman left in the rain!”

Written on: 26/11/2014 by Beebehr252 (1 review written)

Mattress arrived today and at 8 months pregnant thought they would put in the hall for me until hubby got home. Nope...'not my job love' not allowed to do that. 'I'll leave it here' he said, which was next doors garden, and he then drove off with me looking at this new mattress, in its box, in next doors garden, in the rain. I mean come on, yes there was only 1 delivery driver, and apparently you agree to this in the terms and conditions, if you actually want the thing delivered into your… Read Full Review

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