Written on: 16/10/2013
The mattress I ordered from Mattressman UK seems of good quality - at a very good price, but delivery was frustrating. I was told I'd get a confirmation email within 30 min, and a text with a 2 hour delivery time slot the evening before. Neither arrived. After I phoned to enquire, the text did arrive but mattress arrived wet through (Courier said Matttressman van had leaking roof). Another delivery text that evening was promised, but again not sent, and I had to spend time on the phone... (read more)Visit mattressman.co.uk
Written on: 28/08/2013 by KC01
I'm still waiting to test the actual mattress I purchased, but I can say it was delivered on time. I paid £25 to have a delivery time prior to 9.30am. It was clear from the ordering process that only one person would be delivering the mattress, and that person would require some assistance. What is not clear at the point of purchase, however, is that the deliverer is only contracted by Mattressman to deliver to the first accessible ground floor. This left me with a bit of a problem. ... (read more)Visit mattressman.co.uk
Written on: 10/05/2013
We recently bought mattresses and then decided they were too firm, (well my husband did)unfortunately we had got rid of the plastic wrappings. I rang the very next day thinking, `well not likely to change them now we have opened them` even though they were unused. After explaining to head office the problem i was able to choose 2 new ones. On both occasions a textgives you a 2hr time slot (no waiting in half a day like other companies. The service was excellant...in my local shop.....with... (read more)Visit mattressman.co.uk
Written on: 24/04/2013 by AngloAmerican
After spending forever looking for the right mattress I finally ended up going for a Hypnos Baronet double which was slightly damaged and nicely discounted. Customer service were really helpful and delivery was rapid (ordered 4pm Tuesday, arrived 3pm Wednesday). No issues with the couriers, really just a minor complaint that there was no email/text to forewarn me that it was coming, All in all I feel like I got a great deal and the bed is excellent. Would use again! (read more)Visit mattressman.co.uk
Written on: 16/03/2013 by sarahlouise0391
two weeks ago i brought a bed frame from mattress man. we put it up and it looked unsafe but after sleeping on a mattress for 2years i just wanted a better back pfft the first night at 1am the slats fell through so me and my partner slept on the sofa, the second time they fell through my partner hurt her arm, the third time my 4year old SAT on it and she fell through hurting her head and it has just happened again this morning! i dont want to worry about something like this when im going to... (read more)Visit mattressman.co.uk
Written on: 28/01/2013
Like others we bought a mattress from them online because we needed one straight away. The mattress cost £1100 so not cheap. It was Relayon manufacturer double spring with top pillow medium firmness. After a couple of months I started sinking in and after 6 months it became very uncomfortable to sleep on. Both my husband and I sink in with our shoulders pushed inwards and rolling to the centre. We called Mattressmen, they sked to send the photos and after replied that manufacturer didn't... (read more)Visit mattressman.co.uk
Written on: 03/01/2013
This bed has a 5 year guarantee and was impossible for me to sleep as it dipped and we both would fall into the middle. we contacted mattressman who said we had to pay fira for an independent report, this we did at a cost of £75! The tech turned up was curt, rude and evasive and we were not satisfied that his report was totally impartial so asked to get another independent report, mattressman advised us to get homeserve in at a cost of £38, far more reasonable. This report clearly stated... (read more)Visit mattressman.co.uk
Written on: 06/12/2012 by scooby211 (1 review written)
Never order anything from a mattress man shop as by doing s all o you forfitrights to return good should anything go wrong .If you order on line you have 7 days to make sure all is ok. However seing for myself the amount of interest the company has in customers apart from taking there money your best bet is to order nothing from mattress man and find another company (read more)Visit mattressman.co.uk
Written on: 14/11/2012
I hesitated to use this company after reading some very negative reviews here and elsewhere, but my experience of them has been very good. My Hypnos Evesham mattress was delivered free, on the specified day, and within the two-hour time slot that they notified me of (by text the night before. They took my old king-size mattress away for a charge of £15 (less than the council wanted). The mattress is exactly what I was expecting and I'm v pleased with the quality so far. (read more)Visit mattressman.co.uk
Written on: 19/09/2012 by Nig12346
I brought a £350 mattress from mattress man 18. Months ago which now has a serious sag in the middle. I referred back to mattress man and was basically told they would not honour my statutory rights. Beware cheap Chinese mattresses being sold as quality product from a business not interested in after sales care. (read more)Visit mattressman.co.uk
Written on: 14/07/2012
as with a previous reviewer,i purchased a mattress with a RRP of £310 but on sale at half price. after 6 months of use, it is like lying in 2 trenches. i sent photographs and at first , they seemed helpful, but again, as stated by other bloggers, the manufacturer denied any problem even though the sagging was very clear in the pics, but suggested i got an independant inspection-at my own cost! what really made me angry was that the woman at customer services then proceeded to say was that... (read more)Visit mattressman.co.uk
Written on: 09/07/2012 by jezzer26 (1 review written)
This is simply the worst custromer servives i have ever seen, or used. I never write reviews or complain, but this company have made me so angry i feel i have too. 1s Issue.. we purchased their most expensive silent night king size mattress 2 years ago over £700. It came with a 5yr warranty. It recently collapsed on one side. After contacting them as it covered by 5 year warranty, i sent some photos, their response was i had to pay for an idepenant expection to find out why it was... (read more)Visit mattressman.co.uk
Written on: 04/07/2012
Website says they have Free Delivery. What they neglect to inform you on purchasing over the 'phone is that if the item is large then you can either help lift item from lorry with the driver or pay £45 to have 2 people deliver the item. Surely a superking size mattress will always require two people and therefore is not free delivery and as such purchasers should be advised on the phone regarding this rather than having to wait for cofirmation of order emails to arrive and be read... (read more)Visit mattressman.co.uk
Written on: 04/05/2012
We ordered a mattress and bed frame form this company on-line and from start to finish the whole experience was the worst we had ever had - the frame and mattress turned up without the headboard - on ringing sales they were rude and unhelpful and although they finally admitted their mistake we were fobbed off with a re-delivery and assured it would be delivered before 09.00am the next day and guess what it turned up the same delivery time as previous, in the afternoon (another day wasted... (read more)Visit mattressman.co.uk
Written on: 01/04/2012 by Mountdurnad
Ordered a divan with healthopaedic mattress, supposed to be a bargain with alleged rip in excess of £500 I paid £200.00 and needed it urgently r guests. It arrived and I could have cried, the drawers don't fit properly the base is the cheapest most shoddy item with thin plastic type covering and a hardboard top. Bits of unfinished material hanging through the base, and the mattress looks far from sturdy. I feel utterly ripped off. (read more)Visit mattressman.co.uk
Written on: 30/11/2011 by madmax1981 (1 review written)
avoid this company like the plague they use the worst courier company on the planet and they have the worst customer service i have ever encountered they are totally unsympathetic when you call them and seem compleatly unwilling to offer any assistance as a result of them messing me about my 2 year old son has had to sleep on the furniture for the last couple of nights and i have lost work days waiting in for delivery. i have there for decided to cancel my order and go to a shop instead,... (read more)Visit mattressman.co.uk
Written on: 18/11/2011
had a look on the mattressman website for a new single mattress for box room and noticed that they did next day delivery if you order before 16:00 hrs. , seeing as it was 15:55 i thought i would ring and see if they would still guarantee next day delivery , i was assured they would be able to guarantee this , the very helpful customer service member took payment over phone and lo and behold at exactly 09:00am the next day a very chirpy chap appeared outside with a new well packaged mattress... (read more)Visit mattressman.co.uk
Written on: 18/11/2011 by vanessa82
Purchased miracoil mattress at a cost of £149, recieved with small hole in mattress..needed new mattress and accepted £20 refund (which was dissapointing)...this mattress has a 5 yr gaurantee...within 7 months, mattress became ridgy,clangy,springs popped underneath body,became unbearable to sleep on, i am already arthritic..this made it 10 x worse. We decided to phone mattress man and they told us to turn it over!!!??? (the mattress is a no need to turn mattress and UNQUILTED on under... (read more)Visit mattressman.co.uk
Written on: 11/11/2011 by Wallofsound (1 review written)
Took delivery of a new bed today only to discover the feet and parts to fix the headboard were missing. Lengthy delay in getting through to customer service who promise to send missing parts by post. Rang shop to see if they could help and discovered complete disinterest in problem. Sad to say this is the second bed aquired off these buffoons the last time was a headboard the completely wrong colour to the rest of the bed Again a delay of one week in getting the issue sorted out. I would not... (read more)Visit mattressman.co.uk
Written on: 15/09/2011 by kerrytms (2 reviews written)
I purchased one pine bed and 4 mattresses from this company and was very impressed with the helpful staff and service. Delivery men were great and took the mattresses to the room I wanted. I had a problem with the bed, it was badly damaged when I unpacked it, so I rang and arranged for it to be collected and a replacement delivered - which was delivered by the company and not a courier to ensure it could be checked by them before despatch. We bought 'seconds' mattresses as they were such... (read more)Visit mattressman.co.uk
Written on: 01/09/2011
Showroom staff helpful (but then they're selling you things). Excellent choice of mattresses at a good price. So what's the downside? 1) At the showroom we were advised not to order that day as from the next day there would be a 10% discount on their mattresses. Next day I went to order on the internet only to discover that overnight they had INCREASED their prices across the board. Sharp practice? You decide. 2) Delivery was on time but two mattress protectors the wrong size. Tried twice to... (read more)Visit mattressman.co.uk
Written on: 24/08/2011 by area1
I am trying desperately to return an item that has been incorrectly delivered and after five phonecalls and a total of 36 minutes on hold at various points I am no closer! IT CANNOT BE THIS HARD TO GET SOMEONE TO HELP ME? AVOID IF YOU WANT TO GET ON WITH YOUR LIFE! (read more)Visit mattressman.co.uk
Written on: 21/04/2011
Mattressman got the order wrong then told porkies about when it was coming then when it came the bolts for the bedframe are still missing and the fixing system for the slats is still somehwere S of Manchester. They have rejected all attempts at compensation. Not good when they advertise a 2 day service, to be still waiting for it to be sorted out a week later. Mattressman Customer Service ?? First they did not check the carriers knew what happened to my order. Then finally they agreed to... (read more)Visit mattressman.co.uk
Written on: 06/04/2011
what a show. this company sent me a bed a week late in jan 2011, it developed a fault within a month and it was agreed i would send back. ordered a more expensive alternative frame and only part of it has turned up so nothing to sleep on and will have to wait to get parts - do not buy.... (read more)Visit mattressman.co.uk
Written on: 02/04/2011
I'm quite shocked to see 1 star reviews. I found Matteress Mans service excellent. They price matched the bed, after verifying the quote and beat the price! They gave me an estimated delivery time, however they called me much earlier to arrange a delivery on a day convenient for myself. I was impressed with the speed, and all the operaters i'd spoken to were very plite, i felt they kept me well informed at all satges.
I didn't open the bed out the boxes for a few weeks, as the room wasnt... (read more)
Written on: 21/03/2011
I ordered a double bed frame to be delivered to Ireland they were very helpful and polite great customer service and very fast delivery plus its also free even to Ireland even the courier man was very polite and helpful.
Will definetely be purchasing items from Matressman again and will be recomending to all my friends.P Colbert (read more)
Written on: 20/03/2011
After reading other reviews and being in two minds whether to order from this site,i went ahead and ordered.My item was delivered on the correct day,very well packaged and excellent quality.I am extremely happy with the service i received and would use the company again. (read more)Visit mattressman.co.uk
Written on: 16/03/2011
Very, very poor.. Tried to buy a bed for my rental in the UK. Just given the runaround by the VERY rude accounts department girl called Sharon Leathers. wasted 2 hours checking with bank that payment was OK.. Even emailed a bank statement but still wouldn't fulfil order that had already gone through.. Hope less service. 1st Fastest failng company I think... Keep well clear. (read more)Visit mattressman.co.uk
Written on: 01/03/2011
shoddy service, promise of next day delivery and then fail to deliver, and fail to notify you here won't be a delivery. cannot offer you any idea of an alternative date. pass you from dept to dept with no one able to offer you any explanation as to why their courier service is so useless. i ordered days ago and still have no idea if or when I will receive delivery. If you have a choice, use a different company and save yourself the hassle. (read more)Visit mattressman.co.uk
Written on: 17/02/2011 by bradley10 (1 review written)
Well impressed with Mattressman ordered online - delivered when they said and in perfect condition. Well done definitely recommend. (read more)Visit mattressman.co.uk
Written on: 02/02/2011
Ordered a made to measure ikea size mattress, which they quoted 10-14 days delivered to house. Ordered 5th January, only just delivering to us on the 5th February.
Rang up to ask about order and when to expect delivery, promised i would be called back as obviously way over delivery times stated.
Recieved no contact from customer services to discuss reasons for delay or any sort of apology for the hold up.
We were obviously just another number in their system!
Very unimpressed with the... (read more)
Written on: 25/01/2011
I have used mattressman.co.uk twice now after the website being recommended by my sister.
Their prices are competitive, their service is spot on and their delivery is quick. Best of all, they deliver to the Channel Islands at no extra cost.
Will definitely use again. (read more)
Written on: 24/01/2011
Excellent customer support to deliver a guest bed before Christmas. Every effort was made to resolve delivery problems caused by the snow and such supportive telephone staff that it felt it could have been a local trusted company and not a long distance internet purchase.
Written on: 15/01/2011
I have waisted all day Friday waiting for the delivery. I called the customer services at 4.30pm and they were very helpful to reassure me that mine was the last one to be delivered at 6pm. Very helpful indeed but the delivery never arrived. Now I have to wait until Monday and waste another day waiting, while I could buy from a cheaper online retailer. Maybe it is an exception but the next day delivery was a lie. I trusted Mattressman, they let me down. (read more)Visit mattressman.co.uk
Written on: 13/01/2011 by salicata (1 review written)
Should we start with the initial ordering process?
If ordering bunk bed with a mattress bundle set you would presume you receive 2 x bunk bed mattresses. Correct - Well with Mattress man there definitions are different to the rest of the English speaking world. I mean you receive just one mattress and then spend 5 day calling a customer services number which end up with the over flow team who can't actually help with anything related to the problem. Yet all agree there is an issue. Well we... (read more)
Written on: 10/01/2011
I ordered a mattress on a Wednesday and paid the extra £30 fee to have it delivered on a Saturday. The goods never arrived. I absolutely needed the mattress so I cancelled my order after it did not arrive (and after I had spent all day on Saturday waiting and waiting!) and went out and bought a mattress elsewhere. I have still not received a mattress or my money back. Mattressman has said that I can have my £30 back but what about the £200 I paid for the mattress that never turned up?? They... (read more)Visit mattressman.co.uk
Written on: 08/01/2011
Planned delivery for a week after ordering, mattress turned up but no furniture, (blamed on adverse weather even though no snow since I ordered!) customer services too busy to take calls. At 5pm, they promised delivery for the next day, and at 8.30 the next morning they cancelled and said it would be tuesday. Have to say that they are the worst company I have dealt with. At least using this number you may avoid the sales team. Wish I could have my money back. (read more)Visit mattressman.co.uk
Written on: 07/01/2011 by Ezzkezz (1 review written)
Arranged delivery for 06/01/11. Given 10 hour time slot of 8am-6pm. Took day off work & eagerly waited & waited..the matress never arrived. Im still waiting for it now. I have tried to contact customer service on 4 occassions now but im constanly met by the sales team telling me that they are very busy and cannot get through to CS and so would email them and ask them to call me back. Four times they told me this so far and as of yet no one has called me. I also emailed them twice at the... (read more)Visit mattressman.co.uk
Written on: 07/01/2011
I ended up with a faulty mattress and had to sit at home for three days now waiting and still waiting for the replacement mattress to arrive! Everyday they tell me that they are "sorry" and it will be here the next day.
Customer services were more than unhelpful - I guess thats the way when they already have your money. Faulty mattress and bad service, stay away from this company if you can. (read more)
Written on: 04/01/2011 by SarahxxJane (1 review written)
Ordered this after reading LOTS of very good reviews of both products and delivery.(The mattress came via (FREE) DHL delivery, so indirectly the companys fault and you are given a code to track ur goods through mattressman...) The weather was terrible after all the snow and didnt hold out much hope of it comming in the'next day delivery'' and I ordered 4 days before Christmas at 9.30 in the morning. And it came at 9.45 the next morning. Hardly bad trading. I dont understand other people... (read more)Visit mattressman.co.uk
Written on: 04/01/2011
brilliant service, very good price, free next day delivery, go via quidco for even more of a saving!! top notch company, thank you very much (read more)Visit mattressman.co.uk
Written on: 03/01/2011
Critized by all the family for ordering it -- BUT when in situ everybody thought it was good value and very confortable -- They have also all now want to borrow it!! (read more)Visit mattressman.co.uk
Written on: 03/01/2011
We received the mattress the next day during a very busy Christmas period for deliveries in adverse weather conditions and were super delighted. (read more)Visit mattressman.co.uk
Written on: 29/12/2010
Goods didnt turn up. Waited in all day and not even a call.
Order then cancelled.
10 days later goods turn up with neighbour unknown to me.
Mattressman cuatomer services accuse me of theft!
Goods left for return but their "guaranteed urgent pick up hasnt arrived after another week.
Unsolicited goods going to chariy now if not picked up.
Written on: 23/12/2010
I agree with the previous reviewer I would NEVER use this company again, nor would I recommend anyone to use them.
Try calling the customer services number before you buy....it will go through to sales.
Use a 3rd party delivery company who were excellent and their driver was left to tell me 5 of 6 pieces were on the van as mattressman hadnt delivered it all to their depot. To date mattressman have not contacted me/replied to my calls to explain why they didnt tell me and cause me to take a... (read more)
Written on: 21/12/2010 by Charles McGhee (1 review written)
This company's customer service is terrible. Arranged delivery 8/12/10, which they gave as between 08.00-18.00hrs. That is a long time to wait in! Long story short, they never arrived nor more irritatingly was the fact they did not phone to let me know. They must have known they were not going to make the delivery? HOW DIFFICULT WOULD THAT HAVE BEEN TO DO? On 17/12/10 I did get a phone call from the driver telling me he was delivering that day. Customer service extremely poor, one phone call... (read more)Visit mattressman.co.uk
Written on: 21/12/2010
Not impressed with Mattress Man... Ordered a bed frame and mattress, the mattress is absolutely fine but there were two frame pieces missing and two other pieces damaged. Had to call three times before I actually spoke to someone in Customer Services, who to be fair, was very helpful at arranging the delivery of the missing and replacement parts. Those parts were supposed to be delivered between 8am and 1pm today, I've just had a call at 11:30 saying there was "an IT error" so in spite of... (read more)Visit mattressman.co.uk
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