Staysure Travel Insurance Reviews - www.staysure.co.uk

★★★★☆
3.8 / 5
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Staysure Travel Insurance www.staysure.co.uk

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Latest Reviews

★★★★☆

“Difficulty in contacting by phone, ”

Written on: 28/08/2015 by 426Lamb (1 review written)

Automated answering service not good, keeps on asking the same questions. Long time on phone before anyone answers… Read Full Review

Staysure's Comment

Written on: 28/08/2015

Thank you for taking the time to leave feedback, your comments are appreciated and we will investigate this matter. Many thanks Staysure!

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★★★★★

“Exceptional Service At A Very Vulnerable Time”

Written on: 25/08/2015 by edarli1 (1 review written)

I cannot recommend Staysure highly enough. Following an accident on holiday in Italy and sustaining an injury that was exceptionally painful and prevented me from sitting for even short periods, Staysure came to my rescue. I had recently changed my insurance company to Saysure and was concerned that the policy had only been in force for a short time, but the cover could not have been better. The whole team including the recovery people were friendly , comforting and professional. At all times… Read Full Review

Staysure's Response to edarli1's Review

Written on: 25/08/2015

Thank you again for your feedback and your kind comments, we will pass your comments on to the team. Thank you for choosing Staysure!

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★★★☆☆

“Renewing policy from Spain.”

Written on: 23/08/2015 by spanishcyclops (1 review written)

I telephoned from Spain to renew my policy and was waiting for 18 minutes before an operative was free to handle my call, the web site states that you have to be living in the UK to use this facility, so therefore you have to use the phone. I do not know if the number given on the reminder mail is free in the UK but is probably not accepted by Telefonica and I was charged at a premium rate. Total call length was 28 minutes. Suggest you make arrangements for web use from non UK countries for… Read Full Review

Staysure's Response to spanishcyclops's Review

Written on: 25/08/2015

Thank you for taking the time to leave feedback.
We take any complaint and feedback about our products and services and marketing very seriously and we would like to investigate this further.

Unfortunately the Review Centre does not allow us to post our contact details in these replies.
Please call our customer service team who will happily investigate the matter further for you.

Many thanks

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★★★★★

“Easy booking”

Written on: 20/08/2015 by uoAbbott363 (1 review written)

very easy to book and pay not been on hols yet going 19th hope dont need insur if i do hope its as easy thanks… Read Full Review

Staysure's Comment

Written on: 25/08/2015

Thank you for your feedback and your kind comments, we will pass your comments on to the team. Thank you for choosing Staysure!

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★★★☆☆

“Travel Insurance Renewal”

Written on: 04/08/2015 by Mirae335 (1 review written)

Although I only wanted to renew my existing policy and informed the operator that all conditions and details were the same I was kept on the premium rate phone line from France for 20mins 50secs answering and reanswering the same questions. Totally unneccesary and annoying, also due to the fact I could not find the email with my discount code I was not able to avail the discount offered. I shall not be using Staysure again… Read Full Review

Staysure's Comment

Written on: 10/08/2015

Thank you for taking the time to leave feedback.
We take any complaint and feedback about our products and services and marketing very seriously and we would like to investigate this further.

Unfortunately the Review Centre does not allow us to post our contact details in these replies.
Please call our customer service team who will happily investigate the matter further for you.

Many thanks

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Staysure's Comment

Written on: 10/08/2015

Thank you for taking the time to leave feedback.
We take any complaint and feedback about our products and services and marketing very seriously and we would like to investigate this further.

Unfortunately the Review Centre does not allow us to post our contact details in these replies.
Please call our customer service team who will happily investigate the matter further for you.

Many thanks

Reply to this comment

Staysure's Comment

Written on: 10/08/2015

Thank you for taking the time to leave feedback.
We take any complaint and feedback about our products and services and marketing very seriously and we would like to investigate this further.

Unfortunately the Review Centre does not allow us to post our contact details in these replies.
Please call our customer service team who will happily investigate the matter further for you.

Many thanks

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★☆☆☆☆

“They Decline People with Cancer.”

Written on: 24/07/2015 by DaveLocking (1 review written)

Don't believe a word this company says. My Oncologist says "There is no cancer in my body yet this company declined my insurance application even if I agreed to exempt it. … Read Full Review

Staysure's Response to DaveLocking's Review

Written on: 27/07/2015

Thank you for taking the time to leave feedback.
We take any complaint and feedback about our products and services and marketing very seriously and we would like to investigate this further.

Unfortunately the Review Centre does not allow us to post our contact details in these replies.
Please call our customer service team who will happily investigate the matter further for you.

Many thanks

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★★★★★

“holiday insurance”

Written on: 23/07/2015 by Cunningham319 (1 review written)

I am so impressed with the service that the person I dealt with in customer services offered me when i had a few health problems this year nothing was too much trouble and I am now have full medical insurance at a really competetive price and will be travelling worry free very shortly thanks staysure… Read Full Review

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★★★★☆

“Detailed, efficient and friendly.”

Written on: 17/07/2015 by babsandbob (1 review written)

My first contact with the sales team was very positive but unfortunately I was cut off close to the end of my quote. I think this was due to problems with the my service provider and not Staysure.. When i eventually got back in touch (the sales department seemed very buy) i had to go through the whole application for the quote again. The receptionist was very apologetic but she explained, in detail, and very clearly all the information i needed to know. She was very friendly and it was a… Read Full Review

Staysure's Response to babsandbob's Review

Written on: 21/07/2015

Thank you for your feedback and your kind comments, we will pass your comments on to the team. Thank you for choosing Staysure and we do hope you have a lovely holiday!

We would like to hear more about your expirence with us but unfortunatley the Review Centre does not allow us to post our contact details in these replies.
Please call our customer service team who would love to hear about your expirence!

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★★★★★

“We had to cancel our holiday in June due to my...”

Written on: 16/07/2015 by TonyCoventry (1 review written)

We had to cancel our holiday in June due to my husband's hip operation. Staysure treated us very well and dealt with our claim quickly and easily. We got our deposit back and we have used Staysure again for our next holiday in September and we would highly recommend them. Thank you to all at Staysure who helped us… Read Full Review

Staysure's Response to TonyCoventry's Review

Written on: 17/07/2015

Thank you for your feedback and your kind comments, we will pass your comments on to the team. Thank you for choosing Staysure and we do hope you have a lovely holiday in September!

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★★★★★

“Holiday in Australia”

Written on: 16/07/2015 by Zimmerman96 (1 review written)

Having booked travel insurance with Staysure with no pre existing medical conditions for a holiday to Australia, only to arrive and within 24hrs of being there having to attend hospital resulting in emergency surgery for the removal of an ovary and very large cyst .Ii can't thank Staysure enough for the excellent service I received from start to finish totally reassuring kept in touch with my son most days for a progress report and then flew me back home a month later business class !! Filled… Read Full Review

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★☆☆☆☆

“Disapointed!!”

Written on: 13/07/2015 by joanie1309 (1 review written)

Always used Staysure,exceptional service for pre-existing illness cover etc until the last time- Majorca September 2015. Husband slipped on water and hit his head. we went to local hospital, was told it was private but that they would accept my E111 for emergency diagnosis and treatment.If my husbnd had to stay he would have to go 40 miles a wy to Inca hsstate hospital. Agreed twice more they would accept the E111 for emergency treatment. I had also paid £240 approx. to Staysure for the both… Read Full Review

Staysure's Response to joanie1309's Review

Written on: 16/07/2015

Thank you for taking the time to leave feedback.
We take any complaint and feedback about our products and services and marketing very seriously and we would like to investigate this further.

Unfortunately the Review Centre does not allow us to post our contact details in these replies.
Please call our customer service team who will happily investigate the matter further for you.

Many thanks

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Joanie1309's Response to joanie1309's Review

Written on: 27/07/2015

Have just had news that they have accepted the claim. Many thanks for your help A and V from Staysure. Most courteous and effiient.

Have just booked another holiday and will be in touch!

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★★★★☆

“Appear incredibly efficient”

Written on: 17/06/2015 by WaylonTobin (1 review written)

Made a devis and got immediate email response, basically saying "use us" !! I did, phone answered and all very efficiently dealt with. On receiving validation certificate discovered most of my address missing, so have been trying to contact them - only by phone, my emails being mailer-daemon returned - and four days later am still trying to get through to them, whether by holding on for ages or by leaving my number for them to call me - as THEY suggest. Wonder therefore how efficient they… Read Full Review

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★★★★★

“No hassle destination transfer insurance”

Written on: 08/06/2015 by duncan1972 (1 review written)

Having already secured holiday insurance with Staysure, we unfortunately hsd to revise our travel arrangements to another destination(country) and hotel,I immediately assumed my original policy was void and assumed needed a new policy at full cost,not so Staysure transferred the insurance at a minimal admin charge very very efficiently,full praise and thank you Staysure. All my previous dealings with Staysure have always been efficient and professional… Read Full Review

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★★★★★

“Fantastic Customer Service”

Written on: 28/05/2015 by rpBlake281 (1 review written)

Contacted StaySure for travel insurance due to pre-existing medical conditions and found an annual policy for £165 (excess waivered) or £141 with an excess of £65. I was being quoted £199 for a single trip by other insurers!! Customer service was fantastic, no hard sell and all points explained in full, representative agreed to ring me back after I had thought about the policy. Definitely consider using StaySure if you're looking for travel insurance. First class service with a personal… Read Full Review

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★★★★★

“Morocco Hospital claim”

Written on: 08/05/2015 by brendancmurphy (1 review written)

My 1st time with Staysure and my 1st insurance claim. I had an accident on the golf course in Morocco and was taken for emergency surgery in Marrakech. A scary prospect in a foreign country where Arabic and French are the main languages very little english and none spoken by the doctors that treated me. Staysure were brilliant and dealt instantly with my predicament. The hospital would not treat me until they were contacted by my insurance company. Staysure could be called International rescue… Read Full Review

Staysure's Response to brendancmurphy's Review

Written on: 11/05/2015

Thank you for taking the time to leave your feedback. We are very sorry to hear that you had an accident while you were away, but we are delighted to hear you were happy with the service provided by our assistance team. We will ensure your comments are passed on to the team. We do wish you a speedy recovery

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★★★★★

“customer service”

Written on: 08/05/2015 by Kiana296 (1 review written)

the most freindley and knowledgable advisor I have dealt with. Good prices and advise. Never had to claim, hope we don't have too, so we'll see… Read Full Review

Staysure's Comment

Written on: 11/05/2015

Thank you for taking the time you leave your feedback, we do hope you have a lovely holiday!

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★★★☆☆

“Not very impressed”

Written on: 05/05/2015 by LizGlasgow (1 review written)

Obtained a quote on the website based on declaration of an existing medical condition from a drop-down list. Assumed the quote took this into account until I read the small print on the 4 page "Key Facts" document which state that you had to phone them to discuss your condition. Subsequently got two e-mails from the company asking whether I wanted to accept the quote. Phoned to check whether the quote stood with declared conditions or whether I did have to phone another number and got a… Read Full Review

Staysure's Response to LizGlasgow's Review

Written on: 11/05/2015

Our customer service team are happy to speak to you about your query and to help explain further. Unfortunately the Review Centre does not allow us to post our contact details in these replies. Please call our customer service team and you can also contact us via our business Facebook page

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★★★★★

“I found the entire experience of taking out this...”

Written on: 05/05/2015 by AbrahamStanley353 (1 review written)

I found the entire experience of taking out this policy online very easy to use with no problems. I'm very satisfied with my purchase. I would not hesitate to recommend to any friend or family member. I particularly liked the no nonsense form it was very straightforward… Read Full Review

Staysure's Comment

Written on: 11/05/2015

Thank you for your feedback and your kind comments, we will pass your comments on to the team. Thank you for choosing Staysure and we do hope you have a lovely holiday!

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★★★★★

“no 1 company”

Written on: 04/05/2015 by saxonlad (1 review written)

when i phoned spoke to very helpful lady very impressed with price she was very helpful with medical questions eexcellent service… Read Full Review

Staysure's Response to saxonlad's Review

Written on: 11/05/2015

Thank you for taking the time to leave your feedback, we will pass on your kind comments to the team and we hope you have a lovely holiday!

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★★★★★

“Travel insurance.”

Written on: 03/05/2015 by KrizmikFryer (2 reviews written)

I've just taken out my new over 50's travel insurance on line. I went for all of Europe, comprehensive this time. It was so easy to do. I would encourage anyone to use the Staysure site. I cannot think of anything that would improve this site. I will continue to use Staysure every time in the future.They have treated me so well in the past. I have had no trouble contacting them. I know that I have had no reason to claim on my insurance yet but I have every confidence that this will be just as… Read Full Review

Staysure's Response to KrizmikFryer's Review

Written on: 11/05/2015

Thank you for taking the time to leave your feedback, we are delighted to hear you are happy with our service. We will pass on your comments to the team and thank you for choosing Staysure

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