Staysure Travel Insurance Reviews - www.staysure.co.uk

★★★★☆
3.8 / 5
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Staysure Travel Insurance www.staysure.co.uk

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Latest Reviews

★★★★★

“Fantastic Customer Service”

Written on: 28/05/2015 by rpBlake281 (1 review written)

Contacted StaySure for travel insurance due to pre-existing medical conditions and found an annual policy for £165 (excess waivered) or £141 with an excess of £65. I was being quoted £199 for a single trip by other insurers!! Customer service was fantastic, no hard sell and all points explained in full, representative agreed to ring me back after I had thought about the policy. Definitely consider using StaySure if you're looking for travel insurance. First class service with a personal… Read Full Review

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★★★★★

“Morocco Hospital claim”

Written on: 08/05/2015 by brendancmurphy (1 review written)

My 1st time with Staysure and my 1st insurance claim. I had an accident on the golf course in Morocco and was taken for emergency surgery in Marrakech. A scary prospect in a foreign country where Arabic and French are the main languages very little english and none spoken by the doctors that treated me. Staysure were brilliant and dealt instantly with my predicament. The hospital would not treat me until they were contacted by my insurance company. Staysure could be called International rescue… Read Full Review

Staysure's Response to brendancmurphy's Review

Written on: 11/05/2015

Thank you for taking the time to leave your feedback. We are very sorry to hear that you had an accident while you were away, but we are delighted to hear you were happy with the service provided by our assistance team. We will ensure your comments are passed on to the team. We do wish you a speedy recovery

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★★★★★

“customer service”

Written on: 08/05/2015 by Kiana296 (1 review written)

the most freindley and knowledgable advisor I have dealt with. Good prices and advise. Never had to claim, hope we don't have too, so we'll see… Read Full Review

Staysure's Comment

Written on: 11/05/2015

Thank you for taking the time you leave your feedback, we do hope you have a lovely holiday!

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★★★☆☆

“Not very impressed”

Written on: 05/05/2015 by LizGlasgow (1 review written)

Obtained a quote on the website based on declaration of an existing medical condition from a drop-down list. Assumed the quote took this into account until I read the small print on the 4 page "Key Facts" document which state that you had to phone them to discuss your condition. Subsequently got two e-mails from the company asking whether I wanted to accept the quote. Phoned to check whether the quote stood with declared conditions or whether I did have to phone another number and got a… Read Full Review

Staysure's Response to LizGlasgow's Review

Written on: 11/05/2015

Our customer service team are happy to speak to you about your query and to help explain further. Unfortunately the Review Centre does not allow us to post our contact details in these replies. Please call our customer service team and you can also contact us via our business Facebook page

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★★★★★

“I found the entire experience of taking out this...”

Written on: 05/05/2015 by AbrahamStanley353 (1 review written)

I found the entire experience of taking out this policy online very easy to use with no problems. I'm very satisfied with my purchase. I would not hesitate to recommend to any friend or family member. I particularly liked the no nonsense form it was very straightforward… Read Full Review

Staysure's Comment

Written on: 11/05/2015

Thank you for your feedback and your kind comments, we will pass your comments on to the team. Thank you for choosing Staysure and we do hope you have a lovely holiday!

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★★★★★

“no 1 company”

Written on: 04/05/2015 by saxonlad (1 review written)

when i phoned spoke to very helpful lady very impressed with price she was very helpful with medical questions eexcellent service… Read Full Review

Staysure's Response to saxonlad's Review

Written on: 11/05/2015

Thank you for taking the time to leave your feedback, we will pass on your kind comments to the team and we hope you have a lovely holiday!

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★★★★★

“Travel insurance.”

Written on: 03/05/2015 by KrizmikFryer (1 review written)

I've just taken out my new over 50's travel insurance on line. I went for all of Europe, comprehensive this time. It was so easy to do. I would encourage anyone to use the Staysure site. I cannot think of anything that would improve this site. I will continue to use Staysure every time in the future.They have treated me so well in the past. I have had no trouble contacting them. I know that I have had no reason to claim on my insurance yet but I have every confidence that this will be just as… Read Full Review

Staysure's Response to KrizmikFryer's Review

Written on: 11/05/2015

Thank you for taking the time to leave your feedback, we are delighted to hear you are happy with our service. We will pass on your comments to the team and thank you for choosing Staysure

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★★★★★

“Extremely helpful!”

Written on: 02/05/2015 by Camrynp52 (1 review written)

Just organised my travel insurance with a most helpful person who answered all my questions very efficiently. It did not take long to run through all the questions and at the end of the call I felt calm and sure about my cover! Thank you… Read Full Review

Staysure's Comment

Written on: 11/05/2015

Thank you for taking the time to leave your feedback. We will pass on your comments to the team and we do hope you have a lovely holiday!

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★★★★★

“Pre-Existing Medical Cover”

Written on: 27/04/2015 by hughmacmac (1 review written)

I contacted Staysure requesting cover for myself and my wife for a 6 week holiday to Australia & New Zealand. We both have a number of pre-existing medical conditions which I talked through with a member of the Staysure staff/ I was delighted to receive confirmation that Staysure would provide full cover on those medical conditions. As a result this provided us with wonderful peace of mind during our holiday and greatly enhanced our holiday experience. … Read Full Review

Staysure's Response to hughmacmac's Review

Written on: 11/05/2015

Thank you for taking the time to leave your feedback. We are delighted that you are pleased with the service provided. Thank you for choosing Staysure and we do hope you have a great time in Australia and New Zealand - sounds like a great trip! We would love to hear about it

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★★★☆☆

“Misleading about covering pre-existing medical consitions?”

Written on: 27/04/2015 by abChandler176 (1 review written)

Staysure make a big thing of covering pre-existing medical conditions, and give examples of conditions covered. They also talk about their 'tailor-made medical insurance policies'. However, a condition that was included on their list of things that they cover WAS NOT covered in my case. And I tried several different quotes, including the supposed 'Medical Travel Insurance'. They were all exactly the same, giving exactly the same result. So how someone would get a 'tailor-made medical… Read Full Review

Staysure's Comment

Written on: 12/05/2015

Thank you for taking the time to leave your feedback. We would like to look into this further for you, we cannot comment without seeing further information into your quote. Our customer service team will be happy to speak to your further regarding this.

Unfortunately the Review Centre does not allow us to post our contact details in these replies. Please call our customer service team who will happily investigate the matter further for you. You can also contact us via our business Facebook page

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★★★★☆

“excellent customer service”

Written on: 25/04/2015 by woDean110 (1 review written)

Having searched online for travel insurance I found some other companies policy's unclear and the websites not easy to navigate. This was not the case with staysure. The website is easy to use and the quote I received was very reasonable. I decided to proceed with the insurance and rang the customer service team as I wanted to speak to a person to get the best level of cover for me. The team member talked me through the difference's in policy cover,was very pleasant and made sure I fully… Read Full Review

Staysure's Comment

Written on: 11/05/2015

Thank you for taking the time to leave your feedback. We are delighted to hear you are happy with the service you were provided. Thank you for using Staysure and we do hope you have a lovely holiday!

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★★★★★

“brilliant service”

Written on: 24/04/2015 by 111MacLean (1 review written)

Excellent service! Really helpful friendly girl. Will use again. Thank you… Read Full Review

Staysure's Comment

Written on: 11/05/2015

Thank you for taking the time to leave your feedback, we will pass on your kind comments to the team. We do hope you have a lovely holiday!

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★★★★☆

“Pre-existing conditions anomaly”

Written on: 19/04/2015 by Watson378 (1 review written)

Very surprised that Tennis Elbow which requires no current treatment incurs a 10% uplift on premium while high blood pressure (one medication) incurs no penalty. Queried it but still stands. Online quotation doesnt allow you to go back to initial page so you cant check all details (names, age etc) before pressing pay button. Sneaky credit card 2% surcharge only flagged at last screen but you can go back and change to debit. … Read Full Review

Staysure's Comment

Written on: 12/05/2015

Thank you for taking the time to leave your feedback. We would like to look into this further for you. We would also like to offer you to change to a debit card as your payment method which will not have a surcharge. Our customer service team will be happy to speak to your further regarding this.

Unfortunately the Review Centre does not allow us to post our contact details in these replies. Please call our customer service team who will happily investigate the matter further for you. You can also contact us via our business Facebook page

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★★★★★

“Wonderful friendly service provided when I booked my...”

Written on: 16/04/2015 by DanielleGrady104 (1 review written)

I telephone today after trying to book my travel service on line and the gentleman that took my call was most helpful. And provided me with all the service that I needed… Read Full Review

Staysure's Comment

Written on: 11/05/2015

Thank you for taking the time to leave your feedback, we will pass on your kind comments to the team - we do hope you have a lovely holiday!

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★★★★☆

“Nice quick and easy experience .”

Written on: 16/04/2015 by Mollyv331 (1 review written)

After getting quotes from various Insurers Staysure was the cheapest and easiest to deal with. Explaining pre-existing conditions and medical terms were understood by the adviser which made it a quick and easy procedure… Read Full Review

Staysure's Comment

Written on: 11/05/2015

Thank you for taking the time to leave your feedback. We will pass on your comments to the team and we would like to thank you for choosing Staysure

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★★★★★

“Best Price”

Written on: 12/04/2015 by Saunders272 (1 review written)

This is the third time I've used Staysure. The Questionnaire is thorough and allows me the option of insuring or not insuring on declared health conditions. I like the option of buying posted paper work, not everyone has a printer. Staysure is very hard to beat on Price and Cover. Thanks Brian Sigsworth… Read Full Review

Staysure's Comment

Written on: 11/05/2015

Thank you for you feedback Mr Sigsworth. We are happy to hear you are happy with our service and we do hope you have a lovely holiday! Thank you for choosing Staysure

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★★★★★

“Excellent service”

Written on: 11/04/2015 by McGarrymk439 (1 review written)

We have been with this company for three years now. Last year I had an accident while on holiday and they were fantastic. I spent five days in hospital and had to stay an extra week to recover. The trauma of the accident was enough to cope with, thankfully the company dealt with everything perfectly, including getting us home. We have just renewed for another year - I have recommended them to many friends… Read Full Review

Staysure's Comment

Written on: 11/05/2015

Thank you for taking the time to leave your feedback. We are sorry to hear of your accident but we are delighted you are happy with the service you received from the claims team, we will pass on your comments to the team. Thank you for choosing Staysure

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★★☆☆☆

“Documents have been sent in a non universal format=...”

Written on: 09/04/2015 by AronYoung1977 (1 review written)

Documents have been sent in a non universal format= cannot open them - this is not acceptable… Read Full Review

Staysure's Comment

Written on: 08/05/2015

We are very sorry to hear you have been having difficulty . Unfortunately the Review Centre does not allow us to post our contact details in these replies but our customer service team would be happy to help and would also like to investigate this matter further for you. You can get in contact with us via telephone, email or our business Facebook page.

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★★★★★

“brilliant service ”

Written on: 09/04/2015 by ELOISE13 (1 review written)

i phoned regarding holiday insurance,I was really pleased with the service and how pleasant the young chap on the phone was,It was a pleasure to use the service and would certainly use this company for other services, WELL DONE STAYSURE… Read Full Review

Staysure's Response to ELOISE13's Review

Written on: 11/05/2015

Thank you for taking the time to leave your feedback, we are delighted you are happy with the service you were provided. Thank you for choosing Staysure

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★★☆☆☆

“Rip off”

Written on: 09/04/2015 by KennyDowney (1 review written)

I purchased a policy for a trip to the far East. Unbeknown to me Staysure do not consider Hong Kong to be part of China as is deemed by them to be a separate country?! I only realised this when the policy came through and I read their terms & conditions. As I was only staying in Hong Kong for 2 nights as part of a 40 day trip I thought it would be an straightforward just to add it on. Unfortunately they wanted an extra £35 which I thought was a rip off. I duly cancelled the policy there and… Read Full Review

Staysure's Comment

Written on: 11/05/2015

Thank you for taking the time to leave your feedback. Hong Kong is classed as a high risk in terms of medical expenses. Our customer service team are more than happy to speak to you about your concerns and questions. Unfortunately the Review Centre does not allow us to post our contact details in these replies. You can call our customer service team or you can contact us via our business Facebook page we will arrange a call back for you

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Denishu's Comment

Written on: 11/05/2015

Thank you for your response. I have now purchased a policy through American Express which provides worldwide cover excluding the USA and the Caribbean and saved over £100 in the process.

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