Staysure Travel Insurance Reviews - www.staysure.co.uk

★★★★☆
3.7 / 5
73.1% of users recommend this
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Staysure Travel Insurance www.staysure.co.uk

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Latest Reviews

★★★★★

“Firstclass.”

Written on: 01/04/2015 by 105Keegan (1 review written)

I have just taken out insurance for my wife and I for a Med cruise, the advisor was most efficient, friendly and professional, the job was completed quite quickly and the price was satisfactory. IF we had a claim I feel confident the same excellent service would apply… Read Full Review

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★★★★★

“Quick and easy”

Written on: 31/03/2015 by tuMeier1973 (1 review written)

This is the third time we have used stay sure and once again found the call centre staff very helpful and pleasant, it is nice that the staff talk to customers in a normal manner not in a robotic way that other company's do. The girl who took my call was very friendly and is a credit to your team. Will certainly use stay sure again thank you… Read Full Review

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★★★★☆

“travel for over 80s”

Written on: 27/03/2015 by Sandeve (1 review written)

I was very pleased with the insurance for our 2 holidays this year and thought the price was good. The staff were friendly if some what down to earth. It might not be wise to tell your clients that the computer was a pain in the b.. and never worked properly. I spent £141 on 2 policies for my husband but when I enquired about the £10 Marks and Spencer voucher as I had spent over £100, I was told I could only have it on one policy which was under 100. I was cross about this and feel it was… Read Full Review

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★★★★☆

“Trouble free travel insurance”

Written on: 25/03/2015

I have used Staysure Travel in the past for my holiday insurance, no fuss or bother very easy to get cover. Due to the very good quote I have decided to stay with Staysure Travel for my holiday this year, why fix something when it is not broken! Well done Staysure, as always great quality of staff, who help you all the way , giving clear and understandable advice, far better than any automated service. Will be using again.....Why would'nt I… Read Full Review

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★★★★★

“Holiday insurance ”

Written on: 24/03/2015 by Jennyv390 (1 review written)

I have just bought our holiday insurance , the adviser was very efficient and helpful as I was having problems answering questions on line all was explained very well excellent , price very good will definitely use Staysure again and recommend to friends… Read Full Review

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★☆☆☆☆

“Just appear interested in bumping up your premium”

Written on: 23/03/2015 by AdrienDoherty (1 review written)

Staysure wanted an additional £9 as my doctor had added a non therapeutic dose of amyltrptoline to aid pain relief especially at night. How can they justify this it's simply money grabbing. I will look elsewhere in future. I hate talking to people who are clearly reading from a screen and have little or no knowledge of medical condition or the use of medication… Read Full Review

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★★★★★

“One off trip tro India for 72 year old”

Written on: 22/03/2015 by Alessandraa354 (1 review written)

Dealt with very efficient and helpful male member of your staff and managed to do all this in under 15 minutes. Would definitely recommend to others. Also thought quote was reasonable for my age. … Read Full Review

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★★☆☆☆

“Beware the winter sports cover”

Written on: 21/03/2015 by unhappywintersportsuser (1 review written)

This annual multi trip cover is no such thing. If you want to go on a short weekend ski trip, and a week with the family, then the second trip is not covered, even if the total is well under 17 days. And don't expect to find it easily within the policy - you'll need to look under 'multi trip' to see that you're only allowed one - its not in the key facts. Its not until you get through to page 48 you'll eventually see it. This seems pretty close to mis-selling in my eyes. It was even worse… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 21/03/2015 by Gilltreacle (1 review written)

My husband lost his glasses on a remote beach at night, we were unable to find a police station but reported the loss to the coastguard as we were on a tight schedule our journey continued. On return to the uk I made a claim with full documentation apart from the police report. The claim was not accepted as we had no police report,, the compony failed to take account of the fact we were in dependant travellers and could not inform our. Travel company or travel rep . This insurance is… Read Full Review

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★★★★★

“excellent service and knowledgable staff”

Written on: 21/03/2015

From start to finish the staff were helpful, courteous and displayed a thorough working knowledge of the product that I was interested in, other products were mentioned but there was no pressure to purchase. Overall a very good experience. Thank you… Read Full Review

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★★★★★

“great service”

Written on: 20/03/2015 by awalkera (1 review written)

Great service from Staysure got quote but not sure of price checked other insurers and Staysure came out same or cheaper what clinched the deal was the sales advisor was very helpful and rang me back later in the day to check if the quote was ok no fuss no hard sell just good old fashioned customer service… Read Full Review

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★★★★★

“renewal experience travel insurance”

Written on: 19/03/2015 by rfBolton241 (1 review written)

discussing the medical conditions of my wife and I is not easy with a complete stranger but your 'expert' created a very relaxed atmosphere,was also very professional with a suitably light touch of humour… Read Full Review

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★☆☆☆☆

“Hhholiday insurance”

Written on: 19/03/2015 by eoKearns104 (1 review written)

I had been with stay sure for many years but when I made a claim it is not stay sure who looks after the claims it is some. Other company so be very aware of them I was seriously ill and had to cancel 2 holidays and stay sure insurance company refused to pay for a very minor slip up… Read Full Review

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★★☆☆☆

“still waiting for my travel insurance documents”

Written on: 17/03/2015 by DonaldWest (1 review written)

not happy at this time with staysure I was told that I would receive my policy docs within 5 still waiting after 7 and I am traveling on Thursday the 19th,and as this is the second time in 5 months that this has happened I feel that staysure are failing me for the second time if the docs are not forthcoming I dought very much if I will be using staysure again. … Read Full Review

Staysure's Comment

Written on: 17/03/2015

We are very sorry to hear this. Unfortunately the Review Centre does not allow us to post our contact details in these replies. Please call our customer service team who will happily investigate the matter further for you. You can also contact us via our business Facebook page

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★★☆☆☆

“Staysure. Inefficient, unhelpful and pretty hopeless”

Written on: 16/03/2015 by Williamh385 (1 review written)

We booked an expat, annual travel insurance with staysure, I had initally planned to book it online, but when I phoned them to ask a question, the man persuaded me that it would be much easier to book over the telephone as the web site was not always clear in which is the correct policy to book. He said that we would recieve the policy documents by e mail within the next hour, we never received them. As we were soon leaving for our holiday, I e mailed them to send the policy documents, and 2… Read Full Review

Staysure's Comment

Written on: 18/03/2015

We do apologise for the service you were provided we are looking into this for you. Please accept our apologies for the inconvenience caused when attempting to alter the spelling errors made on your policy. Staysure strives to provide excellent customer service and we are sorry this has not been provided on this occasion.

Unfortunately the Review Centre does not allow us to post our contact details in these replies. Should you wish to discuss these issues please do not hesitate to call our customer service department. You can also contact us via our business Facebook page

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★★★★★

“Sure Fire Service”

Written on: 16/03/2015

I have just renewed our annual travel insurance, the call handler was very polite friendly and efficient. The process was quick and easy and the product was cheaper than last year. We have used Staysure for a number of years and do not intend changing. The call handler promised our documents within an hour and a half, they arrived within a minute (by e-mail. Well done, and thank you to a very good call handler… Read Full Review

Staysure's Comment

Written on: 17/03/2015

Thank you for taking the time to leave your feedback and thank you for choosing Staysure. We do hope you have a lovely holiday!

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★★★★★

“I've just had a 20 minute phone call to Staysure to...”

Written on: 13/03/2015 by Kankemwa (1 review written)

I've just had a 20 minute phone call to Staysure to get single-trip travel insurance and am more than happy to recommend the company especially the employee on the other end of the phone. He was consistently courteous and never patronising as we went through endless details of medical conditions. He didn't get annoyed when I corrected his pronunciation of "Tajikistan" or when I asked he if he was over 35! (He's in his 60s). I was cheated of £7,500 over the phone at Christmas and am very wary… Read Full Review

Staysure's Response to Kankemwa's Review

Written on: 17/03/2015

Thank you for taking the time to leave your feedback, we are delighted you are pleased with the service you received. We will pass on your feedback to the contact centre so your kind comments are passed on to the agent for you - I am sure they will be very please to hear such kind comments. We do hope you have a lovely holiday!

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★★★★☆

“Travel Insurance”

Written on: 12/03/2015 by Kanejn314 (1 review written)

Found staff very helpful and informative… Read Full Review

Staysure's Comment

Written on: 17/03/2015

Thank you for taking the time you leave your feedback, we do hope you have a great holiday!

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★☆☆☆☆

“Hard work for a simple claim”

Written on: 09/03/2015

Our flight was delayed and we were given a letter by our travel company explaing the delay times, dates etc. There was ten of us in the party six of whom went with another travel insurance company, they have all been paid out, one couple had the money put into the bank the next day. Those of us who went with Staysure are still waiting from when we submitted the claim on the 18.02.15 Aside from all the other documentation they have demanded an Invoice with everyone we travelled with. I won't… Read Full Review

Staysure's Comment

Written on: 17/03/2015

Thank you for taking the time to leave your feedback, we are very sorry to hear this. Our claims are dealt with via our underwriters however we would like to assist you in any way we can. Unfortunately the Review Centre does not allow us to post our contact details in these replies but our customer service team would be happy to help and would also like to investigate this matter further for you. You can get in contact with us via telephone, email or our business Facebook page.

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★★★★★

“No problems”

Written on: 08/03/2015 by CesarStrong119 (1 review written)

Used Staysure for all my travel insurance always found them plesent and polite despite the number of questions they are required to ask… Read Full Review

Staysure's Comment

Written on: 17/03/2015

Thank you for taking the time to leave your feedback, thank you for choosing Staysure and we do hope you have a lovely holiday!

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