Staysure Travel Insurance Reviews - www.staysure.co.uk

★★★☆☆
3.4 / 5
66.9% of users recommend this
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Staysure Travel Insurance www.staysure.co.uk

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Latest Reviews

★★★☆☆

“mature customer”

Written on: 10/07/2014 by Olson116 (1 review written)

I hope the sales advisers telephone call was recorded, she was too business like no friendliness in her voice to her it was just a job. I felt she required further training on customer care, and to lighten up a little bit. I know they are only given so many minutes to complete there calls, but that is not my problem that is Staysure Insurance policies… Read Full Review

Staysure's Comment

Written on: 10/07/2014

Thank you for your feedback, all of our call centre agents are provided with comprehensive training but we are always looking to improve the service we can look into this further for you.

Unfortunately Review Centre does not allow us to publish personal details or email addresses but you can get in touch with our customer service team by visiting the 'Contact Us' section at the top of the Staysure website homepage and ask for the Customer Service Manager and your call will be directed accordingly.

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★★★★★

“Travel Insurance For December 2014. ”

Written on: 10/07/2014 by 21Delaney (1 review written)

I arranged Travel Insurance for a Cruise in December 2014 this morning (Tuesday 8th July), by telephone. The Lady operator who dealt with my request was extremely efficent in all respects, in particular, she dealt with the Medical Side of my application superbly… Read Full Review

Staysure's Comment

Written on: 10/07/2014

Thank you for taking the time to leave your feedback, we will pass on your comments to the team. We do hope you have a lovely cruise!

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★☆☆☆☆

“Not been insured for the past 5 trips thanks to STAYSURE”

Written on: 09/07/2014 by john.lamont.984 (1 review written)

Have heart disease/failure used staysure since Nov 2012 thought thing were going well this years quoate for a years European cover ,May - July 2015 was around 200 pounds ,been having some dull chest pain so told staysure informed me it would cost another 200 pounds ,coughed up ,was admitted to hosp on Fri night with tingling on my ICD site ,discharged next day ,nothing to worry about ,informed staysure about hosp visit ,advisor told me no problems as no treatment was given ,,great I thought… Read Full Review

Staysure's Response to john.lamont.984's Review

Written on: 10/07/2014

We are really sorry to hear about the issues you have detailed, Staysure take all expressions of dissatisfaction seriously but in order to look in to the circumstances you have described please can you get in contact?

Unfortunately Review Centre does not allow us to publish personal details or email addresses but you can get in touch with our customer service team by visiting the 'Contact Us' section at the top of the Staysure website homepage and ask for the Customer Service Manager and your call will be directed accordingly.

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John.lamont.984's reply to Staysure's Comment

Written on: 10/07/2014

contacted customer services and the customer service manager phoned me back then asked what I wanted them to do ,not a very professional response from staysure

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★★★★★

“Excellent service”

Written on: 08/07/2014

I have used Staysure for a few years now and have always found them easy to deal with. The service they offer is excellent, and the staff always pleasant and helpful. Everything is clearly explained throughout, and checked through before completion. Using Staysure gives me confidence that I am safely covered whenever I go away on holiday. Recommending them to my friends, they assure me that they similarly rate the company highly… Read Full Review

Staysure's Comment

Written on: 10/07/2014

Thank you for taking the time to leave your feedback, we will pass on your comments to our team. Have a lovely holiday!

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★★★★☆

“Professional, friendly service”

Written on: 04/07/2014 by Haysyd348 (1 review written)

The call handler was very pleasant and thorough. My only criticism is that quoting a price before all information was confirmed, so by the time the final price was given, it was a bit more than the first price quoted, ie waive excess, add this and add that. However, I got the policy that I wanted and at the price I had budgeted for. I have used Staysure for 3 years now and have always been happy with the service (although never had to make a claim). I recommend anyone taking a policy out… Read Full Review

Staysure's Comment

Written on: 04/07/2014

Thank you for taking the time to leave your feedback. We will pass on your comments to the team. We do hope you have a lovely trip!

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★★★★☆

“insurance payment”

Written on: 04/07/2014 by DexterCarney (1 review written)

On this years 2014 insurance I was charged twice for the same insurance policy. I would not have known about the payment if I hadn't noticed this on my bank statement. I phoned the company about the over payment and they refunded one of the payments to my bank account… Read Full Review

Staysure's Comment

Written on: 04/07/2014

Thank you for taking the time to leave your feedback, we are sorry to hear of this and we are looking into this. We aplogise for any inconvenience caused. If you need any further assistance with this matter please get in touch with our Customer Service team.

Unfortunately Review Centre does not allow us to publish personal details or email addresses but you can get in touch with our customer service team by visiting the Contact Us section at the top of the Staysure website homepage.

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★★★★★

“Happy to be on board”

Written on: 03/07/2014 by Shannon380 (1 review written)

After trying unsuccessfully to get Annual holiday insurance with another company I was delighted by the way the advisor dealt with my query. I am in my late 70's and my husband is in mid 80's with a number of medical issues and the whole process was dealt with , with sensitivity and professionalism. I would certainly recommend this company to my friends and family… Read Full Review

Staysure's Comment

Written on: 03/07/2014

Thank you for taking the time to leave feedback. We will pass on your kind comments to the team. We do hope you have a lovely holiday!

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★★★★★

“Great service”

Written on: 03/07/2014

I called in January for a quote, but due to finances was unable to take policy out straight away, and the helpful member of staff called me monthly until my finances were sorted, she then arranged just what I wanted. I was quick and so much cheaper. Well done staysure… Read Full Review

Staysure's Comment

Written on: 03/07/2014

Thank you for leaving your feedback. We will pass on your comments to our customer service team. We do hope you have a nice trip!

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★☆☆☆☆

“There is no enhanced comprehensive policy!!”

Written on: 02/07/2014 by SerenityBeebe296 (1 review written)

Staysure are misleading customers.there are only 2 types of policies,basic or comprehensive.enhanced comp is with an optional add-travel disruption BUT we are made to believe its an actual policy!why has the FCA not questioned them about this yet?the agressive sales tactics are used by the telesales team as we know they have to meet targets to get more than the minimum wage or even to hold on to their jobs!staysure makes fools of custmers,it is a greedy company that gives the impression of good… Read Full Review

Staysure's Comment

Written on: 04/07/2014

Thank you for taking the time to leave your feedback. Staysure are committed to ensuring our customers are provided with choice, by offering different levels of cover, which contain different benefits. We only have two travel insurance policies, a basic policy and a comprehensive policy. However customers are able to enhance their comprehensive policy by buying additional add ons.

At no point do we intend to mislead customers and during a recent review we deemed that some of the wording used by some agents in the call centre could have been considered ambiguous and so have re-affirmed the correct language to be used. We would also point out that we regularly review our staff remuneration packages and benchmark against similar roles.

Unfortunately Review Centre does not allow us to publish personal details or email addresses but you can get in touch with our customer service team by visiting the 'Contact Us' section at the top of the Staysure website homepage and we can answer any other questions you may have regarding your review. Please ask for the Customer Service Manager and your call will be directed accordingly.

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★★★★★

“Travel insurance for over 65 with pre existing conditions”

Written on: 02/07/2014 by Derickriddz (1 review written)

I found the web site very easy to use and I got a premium very quickly .based on my existing medical conditions I also found staff very helpful on specific matters. The policy for single trip well explained in documentation. I would recommend to any one… Read Full Review

Staysure's Response to Derickriddz's Review

Written on: 03/07/2014

Thank you for taking the time to leave your feedback. We do hope you have a lovely holiday!

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★★★★★

“Excellent service”

Written on: 30/06/2014

I telephoned to arrange my insurance and am very pleased with the service - friendly, quick, efficient and also a very good price!… Read Full Review

Staysure's Comment

Written on: 02/07/2014

Thank you for taking the time to leave feedback, we will pass on your kind comments to the team. Have a lovely trip!

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★★★★★

“excellent service on telephone and good value for money.”

Written on: 29/06/2014 by Moore217 (1 review written)

top level offer was excellent… Read Full Review

Staysure's Comment

Written on: 02/07/2014

Thank you for taking the time to leave your feedback, have a lovely trip!

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★★★★☆

“Credit Card Caper.”

Written on: 28/06/2014 by Bret2 (1 review written)

Whilst arranging travel insurance on line, came to the part for credit card details. Watched a little wheel whiz round and round for an age and decided to phone call centre. Was informed that payments were down and was offered phone call to let me know when all was back on line. The call duly came and the transaction was completed.Good customer service… Read Full Review

Staysure's Response to Bret2's Review

Written on: 02/07/2014

Thank you for taking the time to leave your feedback, I will pass on your comments to our customer service team.

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★★★★☆

“Staysure Holiday Insurance”

Written on: 27/06/2014

Good experience to book holiday insurance over the phone,in can be a bit of a daunting experiance to sort out Medical cover,but the young man on the phone maid it easy,most importantly the price was very good didn't make my eyes water. So well done we have taken out insurance with you a few times now & will be coming back next time Thanks… Read Full Review

Staysure's Comment

Written on: 27/06/2014

Thank you for taking the time to leave your kind feedback, thank you for choosing Staysure and we do hope you have a lovely trip!

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★★★★☆

“first Impressions”

Written on: 26/06/2014 by fhBennett434 (1 review written)

Clear, easy to understand and very constructive in identifying and itemising pre-medical conditions. Left me confident that this company wanted me to go on my trip with confidence that my Insurance was a comprehensive support and that it was very good value for money. A very good member of staff with excellent customer facing skills and charm. Hoping that I don't have to claim but believe from first impressions that I will be treated with respect and excellent service… Read Full Review

Staysure's Comment

Written on: 27/06/2014

Thank you for taking the time to leave your feedback, we have passed on your kind comments to the team. We do hope you have a lovely trip!

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★★★★☆

“Usually helpful and efficient”

Written on: 25/06/2014 by Olsonii458 (1 review written)

I have used Staysure several times, and normally have no need to claim. However, last year I was unable to travel due to my husband's ill-health three days before I was due to go, and Staysure was wonderful! (I wish I could say the same about the airline!). My claim was paid very quickly, and covered everything they said it would. The only reason they didn't get 5 stars today was because I was treated slightly rudely by a member of their telephone staff today - she sounded morose and quickly… Read Full Review

Staysure's Comment

Written on: 25/06/2014

Thank you for taking the time to leave your feedback, we are sorry you didn't receive the level of service you expected. We will pass on your comments to our online team. Thank you for choosing Staysure and have a lovely trip!

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★★★★★

“Easy to arrange ”

Written on: 19/06/2014 by 443Castillo (1 review written)

I found it very easy to arrange my travel insurance. As this is only the 2nd time I have been abroad in over 40 years I was very inpressed at how easy to do it was. Thank you. … Read Full Review

Staysure's Comment

Written on: 19/06/2014

Thank you for your feedback, we are glad we could help you find the cover you needed. Have a lovely and safe trip!

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★★★★★

“Great Service”

Written on: 18/06/2014 by dancer648 (1 review written)

Whilst in the process of applying on line for holiday insurance I phoned Staysure to check something, spoke to a young lady who was very helpful and offered to complete my application over the phone. Many thanks. I have been using Staysure for holiday insurance for a few years now and have always been impressed with the cost compared with other companies I have had quotes from. Thank you Staysure… Read Full Review

Staysure's Response to dancer648's Review

Written on: 19/06/2014

Thank you very much for your feedback, your kind comments have been passed on to the team. We are glad you are happy with our service and value your custom. Have a lovely and safe trip!

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★★★★★

“second time around and as easy as ever”

Written on: 18/06/2014 by Alma1960 (1 review written)

First used Staysure in 2012 and found them great to deal with, quick, polite and efficient. This time I arranged comprehensive insurance for for a trip to India on behalf of my elderly parents (80 & 73) in less than 20 minutes and at a great price. The young man that I dealt with was pleasant and efficient. Documents were in my mailbox within 5 minutes of payment. I will be back again next year I have no doubt. Many thanks … Read Full Review

Staysure's Comment

Written on: 19/06/2014

Thank you for taking the time to your feedback we will pass on your kind comments to the team. Have a safe trip!

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★★★★★

“Good Service”

Written on: 18/06/2014 by Tristen124 (1 review written)

Got stuck on the date of birth calendar section, couldn't seem to change date so I gave up and called the call centre, great help, lovely manner, was impressed with the manner of dealing with my query … Read Full Review

Staysure's Comment

Written on: 19/06/2014

Thank you for taking the time to leave feedback, we are sorry you experienced difficulties we have passed on your comments to our online team and your kind comments to our contact team. Have a safe trip!

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