Staysure Travel Insurance Reviews - www.staysure.co.uk

★★★★☆
3.7 / 5
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Staysure Travel Insurance www.staysure.co.uk

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Latest Reviews

★★★★★

“Good sensible receptionist”

Written on: 05/03/2015 by Abbottei341 (1 review written)

The renewal of my policy was dealt with is a business like fashion The details were covered with efficiency although the proof of the pudding I suppose, will be how any potential claims might be dealt with. The depth of enquiries was good, and all told you were left with the impression that you were in good hands… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 05/03/2015

I just bought Annual Multitrip travel insurance with pre existing medical conditions over the phone. Brian who took my details was very helpful and thorough and answered all my questions also. I decided to insure with Staysure as they are mentioned on Martin Lewis Money Expert website and TV and seem to have been reviewed by Which magazine and some newspapers. I have complete confidence that my needs have been met. Although not the cheapest quote, certainly not the most expensive either but I'm… Read Full Review

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★★★★★

“excellent cover”

Written on: 28/02/2015 by benjimolly1 (1 review written)

Very straight forward no trouble sorting and reasonable priced very impressed… Read Full Review

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★★★★★

“travel ins”

Written on: 28/02/2015 by ljSanders350 (1 review written)

very good service tel payment no problem getting policy off hotmaildefinately recommend to others… Read Full Review

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★★★★☆

“On-line & phone quotes were efficient”

Written on: 26/02/2015 by Willowside (2 reviews written)

I looked at several sites and Staysure were not the cheapest except their Annual anywhere quote was very good. Rather than single trip we have taken out a multi-trip cover as we will be travelling to Scotland & Ireland later in the year. The process was very good, and our contact on the phone was excellent. Of course, we haven't made a claim - yet so can't comment on their claim-processing procedure. If the worse happens, I hope they will be as efficient at handling any claim that might… Read Full Review

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★★☆☆☆

“Not usual Staysure this time”

Written on: 25/02/2015 by shawtm1 (1 review written)

My husband and I have used Staysure several times a year and have recommended you to friends but no more after our recent problems. First, after completing online all the usual details my card was not accepted - that was when the pay site was working. Last night I tried for a long time to pay but got the message that the site was very busy and to return in a few seconds. I tried many times with no success. This morning I got the same - 'sorry busy' message. As we are travelling in two weeks I… Read Full Review

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★☆☆☆☆

“awful.”

Written on: 25/02/2015 by MckinleyRasmussen135 (1 review written)

I bought a policy for my mum but she had to cancel the holiday due to illness,a new unrelated condition to her current conditions.3 months on and erv haven't paid out yet.lesson learnt stay away from crapsure… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 25/02/2015 by zaBradshaw344 (1 review written)

I had to arrange travel insurance for my partner who recently had a stroke. The lady I spoke to was really helpful and very pleasant and tactful when asking the necessary, sometimes difficult, questions. She made it easy to discuss the issue and to establish the cover I required. The price was also very competitive and it was easy to get back to the same person once I'd decided to accept the quote. All in all the whole experience was much better than I had expected or indeed received from other… Read Full Review

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★★★★★

“Friendly, courteous and efficient”

Written on: 23/02/2015 by Kellerpn64 (1 review written)

I was on the Staysure website intending to take out insurance online. However I wanted to clarify a point so rang the Freephone number and spoke to a very pleasant young lady who with courtesy and efficiency guided me through the procedure. It took about 15 minutes but by the end I felt completely assured that I had disclosed the correct medical information and chosen the most cost efficient policy. Within a few minutes I had received a clarification email and was able to download all the… Read Full Review

Staysure's Comment

Written on: 24/02/2015

Thank you for taking the time to leave your feedback, we are delighted you are happy with the service provided. We do hope you have a lovely holiday!

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★★★★☆

“Comprehensive but Logical Process”

Written on: 23/02/2015

The quotation process was fairly long but well thought out. It is a pity that the UK insurance market has shrunk to the point that there is the need to involve insurers regulated by non UK Regulators, to keep premiums at the lowest level. Just one technical point that could be better,one of the payment screens asks for the "name on the card",which I amended as I have a middle initial, the next screen then showed the original, unamended name. … Read Full Review

Staysure's Comment

Written on: 24/02/2015

Thank you for taking the time to leave your feedback, we will pass you comments to our online and product team. If you require any further assistance please do not hesitate to contact our customer service team who will be happy to help.

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★★★★☆

“having booked with staysure last year and found...”

Written on: 22/02/2015 by Nicholasc37 (1 review written)

having booked with staysure last year and found complete satisfaction no hesitation booking this year details of policy and service was first class… Read Full Review

Staysure's Comment

Written on: 24/02/2015

Thank you for taking the time to leave your feedback, we are delighted you are happy with the service provided. Thank you for choosing Staysure and we do hope you have a lovely holiday!

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★★★★★

“One trip travel insurance ”

Written on: 21/02/2015 by Tucker100 (1 review written)

First time arranging travel insurance online. So far quick, easy, informative, very profesinal. Will update at later date. Received all paperwork within a few days. Thank you Stay Sure… Read Full Review

Staysure's Comment

Written on: 24/02/2015

You are very welcome and thank you for choosing Staysure. We are delighted you were happy with our online experience. Thank you for taking the time to leave your feedback, we do hope you have a lovely holiday!

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★★★★☆

“good price”

Written on: 20/02/2015 by Giulianas1969 (1 review written)

So much easier on the 'phone can explain medical conditions SO much better. Very polite staff very quick and a very good price!!… Read Full Review

Staysure's Comment

Written on: 24/02/2015

Thank you for taking the time to leave your feedback. We are delighted you are happy with the service provided. We will pass on your kind comments to our team and we do hope you have a great holiday!

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★★★★★

“Amazing and very helpful”

Written on: 19/02/2015 by gemmafay (1 review written)

I wasdreading phoning for travel insurance as my Sons heart problem is complicated and we had no luck with other companies. I wasput through to one of your advisers. He was really helpful and put me at my ease right away and was not phased by Iains medical problems. We were able to get an annual insurance and it will be Stay Sure for me every time. A very big THANK YOU to Stay Sure… Read Full Review

Staysure's Response to gemmafay's Review

Written on: 24/02/2015

You are very welcome and thank you! Thank you for taking the time to leave your feedback. We are delighted you are happy with the service provided. We will pass on your kind comments to the team and we do hope you have a lovely holiday!

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★★★★★

“New Experience”

Written on: 18/02/2015 by bqMeredith48 (1 review written)

Having just entered the ranks of the octogenarians, I was not looking forward to applying for my first 'one trip' holiday insurance. I should not have worried. The Staysure experience was clear, unhurried and relaxed. The Staysure staff member who handled my application took me through the steps allowing me time to get my answers out and, even when checking a medical point with another member of staff, it was done quickly and effectively. This is,as i said, my first experience with Staysure. I… Read Full Review

Staysure's Comment

Written on: 24/02/2015

Thank you for taking the time to leave your feedback, we will pass on your comments to our team. We do hope you have a lovely holiday!

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★★★★★

“Most helpful”

Written on: 18/02/2015 by Bobbyz82 (1 review written)

I've just renewed my annual travel insurance and found the staff member on the phone extremely helpful, patient and cheerful. Although answering all those questions can be irksome and annoying, she made it really easy for me, for which I'm very thankful… Read Full Review

Staysure's Comment

Written on: 24/02/2015

Thank you for taking the time to leave your feedback, we are delighted you are happy with the service provided. We do hope you have a lovely holiday!

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★☆☆☆☆

“Totally ignored by their Underwriters ERV”

Written on: 17/02/2015

We have an annual travel insurance policy and understandably Staysure asked for an update on medical issues. We answered by saying that my husband, a Type 2 diabetic, had had a monitoring appointment with a kidney specialist and there was another appointment scheduled for AFTER the policy had ended. ERV upped the premium £142 and put that my husband suffered CHRONIC RENAL FAILURE on the certificate. We argued that as the doctor did not want to see him for 8 months, this assessment was entirely… Read Full Review

Staysure's Comment

Written on: 24/02/2015

We are sorry to hear this. Unfortunately the Review Centre does not allow us to post our contact details in these replies.

However, we would like to assist you in any way we can. Please call our customer service team who will happily investigate the matter further for you. You can also contact us via our business Facebook page

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★★☆☆☆

“Poor service and wrong info on documents”

Written on: 17/02/2015 by TyrellNash (1 review written)

Long call, questions not clearly read out by opertor, documents sent with several errors on and again resent with rrrors on. Not great. Price ok but a lot of hassle… Read Full Review

Staysure's Comment

Written on: 24/02/2015

We are sorry to hear this. Unfortunately the Review Centre does not allow us to post our contact details in these replies.

However, we would like to assist you in any way we can. Please call our customer service team who will happily investigate the matter further for you. You can also contact us via our business Facebook page

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★★★★★

“Annual Travel Insurance”

Written on: 17/02/2015

The telephone service today was easy and straight forward and the young man dealing with my enquiry was very efficient. I found the whole procedure effortless and it took only a few minutes. The policy is a very good, comprehensive worldwide cover at an excellent price. This was further improved by a 10% discount today. Thank you Staysure for a job well done and I can now travel with peace of mind. Leicestershire … Read Full Review

Staysure's Comment

Written on: 24/02/2015

Thank you for taking the time to leave your feedback, we are delighted you are happy with the service provided. We do hope you have a great holiday!

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★★★★☆

“travel insurance covering medical issues - great service!”

Written on: 16/02/2015 by Selfbw285 (1 review written)

We've used Staysure now for the last 4 holidays we have taken overseas. My husband has some medical issues and each time we renew the policy we experience the same high quality service from the agents on the phone. Thank you… Read Full Review

Staysure's Comment

Written on: 23/02/2015

You are very welcome and thank you for taking the time to leave your feedback. We do hope you have a lovely holiday!

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