Staysure Travel Insurance Reviews - www.staysure.co.uk

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Latest Reviews

★☆☆☆☆

“NEVER BUY A TRAVEL INSURANCE WITH STAYSURE”

Written on: 19/09/2017 by Samsalaki (1 review written)

We buy insurance to have a mental assurance, we search and receive a quote and pay and got our insurance document in our email address inbox in AN HOUR.So far so good.This has been our family routine with Staysure since 2012. But we never make a claim in the last 5 years, but this Aug. a problem came up.I downloaded the claim form and send it to STAYSURE CLAIM TEAM.They informed me that we will sort it out in A WEEK.They send my documents to another company that is not acceptable. After FOUR… Read Full Review

Staysure's Response to Samsalaki's Review

Written on: 25/09/2017

Dear Customer

Thank you for taking the time to leave a review. In order for us to investigate your comments further, please can you contact our Customer Service team.

Kind regards
Staysure Customer Service

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Samsalaki's reply to Staysure's Comment

Written on: 27/09/2017

Dear Sir/Madam

I appreciate your consideration.

I am busy all week days but I m happy to leave my policy number for further investigation. 13565710

You may like to contact me on weekends.

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★☆☆☆☆

“Please Dont Claim”

Written on: 14/09/2017 by StephenBetts (1 review written)

Took out travel insurance for me my wife and 2 grandchildren. I myself got admitted to hospital 2 days prior to holiday. I was not allowed to travel. Initially my wife refused to go without me. I persuaded her to go with a friend in my place. Staysure are refusing pay-out as friend took my place, despite being told it does not state this in their policy and I would not have known this. It seems that my seat/holiday was covered but not actual named person on the original booking. Lovely people… Read Full Review

Staysure's Response to StephenBetts's Review

Written on: 25/09/2017

Dear Customer

Thank you for taking the time to leave a review. In order for us to investigate your comments further, please can you contact our Customer Services team.

Kind regards
Staysure Customer Services

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★☆☆☆☆

“LOOPHOLES TO GET OUT OF PAYING ANY OR MUCH OF YOUR CLAIM”

Written on: 09/09/2017 by Wotme (1 review written)

The woman we booked with said your covered for more money & more for valuables stolen and less excess to pay if you upgrade, so we did, but SHE never said monies were not covered unless you had it on your person or it was in a safety deposit box.... How many homes have one of those?? The Villas we stayed in with safes could be broken into with ease... A secure gated Villa is much safer than an easily broken into locked cupboard in a home or apartment, which some insurers apparently accept, or… Read Full Review

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★☆☆☆☆

“Paltry payout”

Written on: 08/09/2017 by Aliaj459 (1 review written)

A heartless disgusting company with no morals. I had to cancel my holiday due to my partner being in hospital being operated on. All the evidence sent off, but they only paid £500, when the holiday cost over £1000, and then had the check to deduct £85 admin fee. They claimed they have a maxiumum of £500 payout for cancellation. DO NOT USE… Read Full Review

Staysure's Comment

Written on: 11/09/2017

Dear Aliaj459

Thank you for taking the time to leave a review.

Staysure takes all feedback about it's products and services very seriously and in order to review your complaint please email your contact details to us.

Kind regards

Ross

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★☆☆☆☆

“Shocking company to deal with”

Written on: 01/09/2017 by Robmor (1 review written)

Whilst on holiday recently my father in law sadly passed away on out first night. Cause of death was simply natural causes as confirmed by the local doctor. We had local cremation costs plus other expenses incurred. Staysure refused to except this statement and requested his medical history. They subsequently declined the claim due to a medical condition from 20 years ago which he did not disclose and of which his entire family did not know about. You need a full lifetime medical report from… Read Full Review

Staysure's Response to Robmor's Review

Written on: 11/09/2017

Dear Robmor

Thank you for taking the time to leave a review.

Staysure takes all feedback about it's products and services very seriously and in order to review your complaint please email your contact details to us.

Kind regards

Ross

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★☆☆☆☆

“Disgusting company... no integrity”

Written on: 23/08/2017 by Gilberto194 (1 review written)

Absolutely disgusting - my ex-wife the mother of my children died suddenly. This pathetic company refused to pay out because was not a close enough relative. Despite the fact my children had nobody to look after them as a result of the death. Avoid at all costs - this vile company has no integrity at all… Read Full Review

Staysure's Comment

Written on: 11/09/2017

Dear Gilberto194

Thank you for taking the time to leave a review.

Staysure takes all feedback about it's products and services very seriously and in order to review your complaint please email your contact details to us.

Kind regards

Ross

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★☆☆☆☆

“At least Mr. turpin wore a mask !”

Written on: 11/08/2017 by big-boy-ray (1 review written)

Saw the tv advert and thought I would give them a try. £88 for Annual European cover for my wife and I seemed ok. so no need to shop around. Twelve months ,and many, many unwanted spam emails from other staysure products, later the renewal appears for this year. £169 !!! I make that a little under double the previous year. I telephoned for clarification and was told it was because both of us had become 66 years old during that year and that moves us into a new payment group. How ageist can… Read Full Review

Staysure's Response to big-boy-ray's Review

Written on: 18/08/2017

Thank you for taking the time to leave a review.

Staysure takes all feedback about it's products and services very seriously and in order to review your complaint please email your contact details to us.

Kind regards

Ross

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★☆☆☆☆

“VERY POOR SERVICE”

Written on: 10/08/2017 by Alvaro216 (1 review written)

My mobile phone was stolen on holiday, after phoning Staysure they confirmed it was covered up to £500 less excess. After sending in a claims form, and waiting over 2 months, I called to be told its only covered for £100. Very poor customer service PLEASE LOOK ELSEWHERE For TRAVEL INSURANCE… Read Full Review

Staysure's Comment

Written on: 18/08/2017

Thank you for taking the time to leave a review.

Staysure takes all feedback about it's products and services very seriously and in order to review your complaint please email your contact details to us.

Kind regards

Ross

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★☆☆☆☆

“Staysure holiday insurance leaves a lot to be desired.”

Written on: 27/07/2017 by Ronaldmalcolm (1 review written)

I noticed that all reports for Staysure on trust pilot are how good the staff were, of course the staff would be good at selling insurance that's what they're trained to do.what happens when you're in a foreign country and need help in a medical emergency? that's the true test of an insurance company. For me Staysure failed miserable. my wife hurt her back on the second day of our weeks holiday, no problem I thought as we had taken a comprehensive holiday insurance. How wrong I was, after my… Read Full Review

Staysure's Response to Ronaldmalcolm's Review

Written on: 28/07/2017

Dear Ronaoldmalcolm

I am sorry to hear that your experience was not as expected.

I would like to investigate this further for you with the emergency assistance team. In order for me to do so, please contact Staysure and we will be happy to investigate.

I apologies for any inconvenience or upset caused.

Kind regards
Kerri
Senior Customer Service Manager

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★★☆☆☆

“Beware”

Written on: 12/07/2017

Took out annual insurance and you have to tell them every time you or a member of your family go to the doctors or your policy can be void. Coughs, colds, ear wax, constipation, childs ailments, and every time they charge you £10 admin fee for the privilege! You are even supposed to tell them if any other member of your extended family visits the doctor, even if you don't know! Or run the risk of a void policy if their illness (or death) prevents you going on holiday… Read Full Review

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★★☆☆☆

“Beware”

Written on: 12/07/2017

Took out annual insurance and you have to tell them every time you or a member of your family go to the doctors or your policy can be void. Coughs, colds, ear wax, constipation, childs ailments, and every time they charge you £10 admin fee for the privilege! You are even supposed to tell them if any other member of your extended family visits the doctor, even if you don't know! Or run the risk of a void policy if their illness (or death) prevents you going on holiday… Read Full Review

Staysure's Comment

Written on: 13/07/2017

Hi,

Thank you for taking the time to leave a review.

Staysure takes any complaints about its services very seriously and I would like to apologise for any inconvenience which may have been caused.

Unfortunately, I am unable to locate any of your policy details based on the information you have provided in your review. Please email me in order for me to conduct a thorough investigation in to your complaint and provide you with a response.


Many thanks
Siobhan
Senior Customer Service Manager

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★☆☆☆☆

“Most unhelpful company. ”

Written on: 16/05/2017 by KamilaMcCracken (1 review written)

Staysure sold us a travel policy with all medical condition disclosed and agreed. Price quoted and agreed. Policy rec'd four weeks before travelling and happy with it. Ten days before travelling they rang and cancelled a couple of things on the policy REASON BEING THEY MADE A MISTAKE. TOP IT ALL MANAGER'S COMMETT WAS " YOU SHOULD BE GRATEFUL WE HAVE REFUNDED YOU THE FULL AMOUNT". We did not cancel, they amended it after the 14 day cancellation period and were the most unhelpful on the phone… Read Full Review

Staysure's Comment

Written on: 17/05/2017

Hi,

Thank you for taking the time to leave a review.

Staysure takes any complaints about its services very seriously and I would like to apologise for any inconvenience which may have been caused.

Unfortunately, I am unable to locate any of your policy details based on the information you have provided in your review. Please email me in order for me to conduct a thorough investigation in to your complaint and provide you with a response.


Many thanks
Siobhan
Senior Customer Service Manager

Reply to this comment
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★★☆☆☆

“Staysure Travel Insurance Renewal”

Written on: 22/03/2017

I received a letter from Staysure telling me my holiday insurance would renew if I didn't contact them. The sum for the renewal was in excess of £300. My deep concern is for elderly people who receive correspondence telling you the renewal will take place if the don't hear from you. What happens if you misinterpret the letter and don't contact Staysure?They take your money out of your bank account!! It's just another method of extracting money from the bank accounts of existing customers… Read Full Review

Dorgow75's Comment

Written on: 24/04/2017

Following a fall in France, resulting in a broken femur, we contacted Staysure who immediately put us on to their medical assistance team and from then on we had no worries at all. Everything was taken out of our hands and we were able, at any time, to contact them if we had any questions or worries. They arranged repatriation to the UK by ambulance (at the insistence of the French Orthopaedic Consultant) without any fuss and the ambulance firm contracted to do the journey was Mosaic. They in turn were exceptionally helpful, polite, friendly and always concerned for my husband's and my own welfare and comfort. They returned us right to our front door and we would strongly recommend Staysure and their team and Mosaic Ambulance. Worth every penny.

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★☆☆☆☆

“Claim accepted..still not paid 1 year later!!”

Written on: 02/03/2017 by joanie1309 (2 reviews written)

After a lot of difficulty in getting Staysure to accept a very straightforward claim for emergency treatment nearly a year after the occurrence - they agreed to pay it on 27/7/15. I even wrote on my review 'Have just had news they have accepted the claim...' was very appreciative..thanks to V and A from Staysure for their very courteous efficient handling of the matter'. Now I have received a letter from a DEBT COLLECTION AGENCY....requesting payment of the hospital invoice!!!! Obviously… Read Full Review

Staysure's Response to joanie1309's Review

Written on: 03/03/2017

Dear Joanie1309

Thank you for taking the time to leave a review.

Staysure takes all feedback about it's products and services very seriously and in order for us to investigate your comments please email with your contact details.

Kind regards

Ross

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Joanie1309's reply to Staysure's Comment

Written on: 06/03/2017


Hi
Have phoned on numerous occasions and dont trust an email as it will probably pass to numerous people also. Have sent a letter plus copies of previous review to Travel Claims Manager, hoping for some help.
Regards

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★☆☆☆☆

“Waste of my time”

Written on: 27/02/2017

On 22nd February we were sent an e-mail offering us a 15% discount if we renewed our travel insurance. Today 27th February when I phoned up to renew my policy after a 15 minute wait on the phone, I was told that Staysure have changed their policy and no longer offer insurance to UK Expats in Italy. So what I didn't like about it is that you have wasted my time twice, once by sending me an email, when you knew I lived in Italy offering me insurance and the second time when I phoned up to arrange… Read Full Review

Staysure's Comment

Written on: 03/03/2017

Thank you for taking the time to leave a review.

Staysure takes all feedback about it's products and services very seriously. In order for us to discuss your comments please email us.

Kind regards

Ross

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★☆☆☆☆

“Stay sure ins”

Written on: 22/10/2016 by 447Hutchison (1 review written)

Was delayed coming home from my holiday and missed my connecting flight and when I phone up to make a claim for being delayed. It was pointed out that I should have told them that I had a connecting flight and I was not cover because I did not take out an additional policy for this . Please be aware on this as this was my 1st time traveling like this and I did not know and the company did not advise me of this… Read Full Review

Staysure's Comment

Written on: 13/12/2016

Hi,

Thank you for taking the time to leave a review.

Staysure takes all feedback about it's products and services very seriously and in order to discuss your comments further please contact us.

Kind regards

Ross

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Report this review Read 1 Comment
★★★☆☆

“Be Very Careful”

Written on: 21/10/2016

A couple of weeks ago this would have been an incendiary indictment of Staysure but - alls well that ends well. At 87 with a heart condition insurance is quite a problem but Staysure are one of the few who take it on. Why very careful? Because they observe the get-out clauses rigidly. Probably no worse than the others I suppose. If you have to add or alter a medical condition DO IT BY THE BOOK. I have just had a difficult few weeks with a lot of persistence proving that I am not a fraudster… Read Full Review

Staysure's Comment

Written on: 13/12/2016

Thank you for taking the time to leave a review.

Staysure takes all feedback about it's products and services very seriously and in order to discuss your comments further please contact us.

Kind regards

Ross

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★★★★★

“INsurance claims”

Written on: 17/10/2016 by McCaffrey34 (1 review written)

Every was fine with the booking of holiday Insurance very friendly staff. We had to cancel our holiday due to illness. . The claims process was excellant. To submitting our claim to receiving our full payment took 4days. WIll certainly book our insurance again with you. Well done… Read Full Review

Staysure's Comment

Written on: 13/12/2016

Dear McCaffrey34

Thank you for taking the time to leave a review.

It is great to hear that the agents you have spoken to have been so friendly.

Thank you for using Staysure

Kind regards

Ross

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★★★★★

“Excellent Best Ever”

Written on: 10/10/2016 by sandraann1 (1 review written)

On holiday in Cyprus My husband slipped on a wet surface and had a nasty head injury, he was taken by ambulance to a Hospital, had tests done and he had to spend four nights as an impatient, the clinic dealt with Stay sure on our behalf, no trouble what so ever dealt with quickly and proffesionaly, what a weight off my mind what a fantastic company to deal with I would never use any one for travel insurance but Staysure and the journey when the doctor finally gave permission for my husband to… Read Full Review

Staysure's Response to sandraann1's Review

Written on: 11/10/2016

Hi,

Thank you for taking the time to leave us your feedback.

I hope your Husband is feeling a lot better since his unfortunate accident.

It is excellent to hear that your dealings with our claims team were so helpful and considerate and i will be sure to pass your wonderful comments on to the team.

Once again, I do hope your Husband is making a full recovery and we look forward to hearing from you in the future.

Thanks for choosing Staysure.

Warm regards

Kerri

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★☆☆☆☆

“Rude customer service”

Written on: 24/08/2016 by Roche476 (1 review written)

Just spoke to your customer service dept regarding renewing my travel policy. I left the policy to auto renew but forgot I had changed banks since last year. Although my policy has only lapsed by 2 days I was told I had to ring a different number to go thru a new quote. Your customer service lady was very rude and said it was my own fault for not sending new bank details I explained I had forgotten, so I will be going elsewhere for my insurance… Read Full Review

Staysure's Comment

Written on: 13/12/2016

Hi,

Thank you for taking the time to leave a review.

Staysure takes all feedback about it's products and services very seriously and in order to discuss your comments further please contact us.

Kind regards

Ross

Reply to this comment
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