Staysure Travel Insurance Reviews - www.staysure.co.uk

★★★★☆
3.5 / 5
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Staysure Travel Insurance www.staysure.co.uk

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Latest Reviews

★☆☆☆☆

“What are we paying for ?”

Written on: 18/08/2014 by Buzzard74 (1 review written)

My wife and son had tickets to see a country and western singer in Dublin. She took out comprehensive cover for the trip and believed that everything was ok. The concert was cancelled and she claimed for the travel expenses she had already paid out. Surprise surprise, Staysure have told her that she is not covered under her policy for the loss so she is £500 out of pocket.Perhaps Staysure could explain why we are paying for cover that does not exist. THINK TWICE BEFORE YOU BUY !!… Read Full Review

Staysure's Response to Buzzard74's Review

Written on: 19/08/2014


Thank you for taking the time to leave feedback.

We take any complaint and feedback about our products and services and marketing very seriously and we would like to investigate this further.

Unfortunately the Review Centre does not allow us to post our contact details in these replies.

Our claims are dealt with via our underwriters, however, we would like to assist you in any way we can. As the review centre will not allow us to leave contact details here please call our customer service team who will happily investigate the matter further for you.

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★★★★☆

“Promotion code”

Written on: 18/08/2014 by fvLloyd477 (1 review written)

Was sent a 5% discount by email but there was nowhere on the application to redeem it… Read Full Review

Staysure's Comment

Written on: 18/08/2014

Thank you for getting in contact. The promotion code should have been supplied you can quote this if you call for a quote or if you wish to buy online you will have a promotional code field to fill in. If you would like any further assistance please do let us know.

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★★★★★

“very good service”

Written on: 13/08/2014 by prince2000 (1 review written)

our travel insurance enquiry was made by telephone and the person who gave the quote was most helpful and we took out the cover very pleased and satisfied with the price and service given… Read Full Review

Staysure's Response to prince2000's Review

Written on: 14/08/2014

Thank you for taking the time to leave your feedback. We will pass on your kind comments to our team. We do hope you have a lovely holiday!

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★★★★☆

“Professional, friendly, unbeatable”

Written on: 13/08/2014 by Sullivantt444 (1 review written)

Professional service with a friendly touch. Charlie in the call centre kindly talked me through all options available and their prices are unbeatable in comparison to competitors. Would use again… Read Full Review

Staysure's Comment

Written on: 13/08/2014

Thank you for taking the time to leave your feedback. We will pass on your kind comments to the team. We thank you for choosing Staysure, have a lovely trip!

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★★★★★

“Value, friendly, efficient”

Written on: 12/08/2014 by mememe186 (1 review written)

Spoke to Staysure first before comparing with other sites for over 50's travel insurance and came back to them for our policy because it was the best quote by miles and the young man who dealt with us was lovely, helpful, respectful and efficient. Will be calling Staysure when our car insurance is due too. Thankyou Staysure for good customer service and value for money… Read Full Review

Staysure's Response to mememe186's Review

Written on: 13/08/2014

Thank you for taking the time to leave your feedback, we will pass on your kind comments to the team. We do hope you have a lovely holiday!

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★★★☆☆

“re 12311932”

Written on: 08/08/2014 by Fowler453 (1 review written)

FOLLOWING MY RECENT DISCUSSION WITH the agent and my subsequent cancellation of the above policy would you please confirm that a refund will be paid into my Halifax account… Read Full Review

Staysure's Comment

Written on: 11/08/2014

Unfortunately the Review Centre does not allow us to post our contact details in these replies.

However, we would like to assist you in any way we can. As the review centre will not allow us to leave contact details here please call our customer service team who will happily investigate the matter further for you.

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★★★★☆

“Travel Insurance Renewal by phone ”

Written on: 08/08/2014 by 288Shaffer (1 review written)

Subject discussed in detail,all options fully explained and questions answered to my satisfaction. Dialogue very friendly but professional… Read Full Review

Staysure's Comment

Written on: 11/08/2014

Thank you for taking the time to leave your feedback, we will pass on your comments to our team. We do hope you have a nice holiday!

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★★★★★

“Golden Olldie Travel Insurance”

Written on: 07/08/2014 by sadie1942 (1 review written)

I usually get travel insurance through the post office, but thought I'd get some comparisons; I'm glad I did. I went on line to Age UK and then contacted Staysure. They were fantastic; friendly, informative and out to find you the best deal. I originally opted for the basic deal which I booked there and then. It was a very straightforward questionnaire and I was given all the answers to my queries; at no time was I pressurised into taking the more expensive comprehensive policy… Read Full Review

Staysure's Response to sadie1942's Review

Written on: 11/08/2014

Thank you for taking the time to leave us your feedback Di, we will pass on your comments to our team. We do hope you have a lovely trip!

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★★★★☆

“Value For Money”

Written on: 07/08/2014 by Bishop212 (1 review written)

We chose middle of the road cover,which covered our needs easily. The whole questionaire was completed in a short, proficient way. With a well versed operator. … Read Full Review

Staysure's Comment

Written on: 11/08/2014

Thank you for taking the time to leave your feedback, we are glad you were happy with the service provided. We hope you have a lovely holiday!

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★★★★★

“Great service”

Written on: 04/08/2014 by Rihannaf487 (1 review written)

Just spoken to a very helpful lady. Cheapest quote for over 65's with pre-existing medical conditions. Also made suggestion for taking out only single travel insurance for our trip to USA and to take out the annual trip for Europe for next year as it would be cheaper. Definitely be back to take up the offer… Read Full Review

Staysure's Comment

Written on: 11/08/2014

Thank you for taking the time to leave your feedback. We will pass on your kind comments to the team. Have a lovely time in the USA!

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★★★★★

“Clear,polite service”

Written on: 03/08/2014 by Myrick292 (1 review written)

Very impressed with the service I have been provided. Competitive price and courteous staff… Read Full Review

Staysure's Comment

Written on: 05/08/2014

Thank you for taking the time to leave your feedback and we will pass on your kind comments to the team

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★★★★★

“Travel Insurance”

Written on: 03/08/2014 by Martinp369 (1 review written)

Dealt with an advisor (needed several call-backs due to my availability). Very friendly, very professional and closed the deal without being over-bearing. Make sure he's properly recompensed! Regards - Graham (Marks) … Read Full Review

Staysure's Comment

Written on: 05/08/2014

Thank your for your feedback, we will pass on your comments to the team. We do hope you have a lovely trip!

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★★★☆☆

“ Not My Fault”

Written on: 02/08/2014 by dartyboy (1 review written)

Having paid for renewing my holiday insurance, I noted that despite declaring existing conditions they were not shown on my certificate. I e mailed customer services and the following evening I received a telephone call telling me that my existing conditions had NOT been included because they had not declared. I KNOW that I declared them and the excuse that I was given for them not being declared/shown on the policy was because I had done it on the web. The caller could tell me my previous… Read Full Review

Staysure's Response to dartyboy's Review

Written on: 05/08/2014

Thank you for taking the time to leave feedback.

We take any complaint and feedback about our products and services and marketing very seriously and we would like to investigate this further.

Unfortunately the Review Centre does not allow us to post our contact details in these replies.

However, we would like to assist you in any way we can. As the review centre will not allow us to leave contact details here please call our customer service team who will happily investigate the matter further for you.

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Dartyboy's reply to Staysure's Comment

Written on: 05/08/2014

The review centre may not allow you to leave your contact details, but you have my contact numbers so you may contact me.

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Staysure's Response to dartyboy's Review

Written on: 05/08/2014

You can contact us directly on our Facebook page - if you can send your policy number? I will be able to assist you further? Many Thanks

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★★★★★

“Excellent service”

Written on: 02/08/2014 by Johnstonnh247 (1 review written)

Friendly and very helpful adviser, willing to spend all the time necessary to get me the best product. Price quoted was much, much less than from competitors… Read Full Review

Staysure's Comment

Written on: 05/08/2014

Thank you for your feedback, we are very pleased to hear you were happy with the service you received. We do hope you have a lovely trip!

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★★★★★

“Wow! How good was that?”

Written on: 31/07/2014 by TTWHO (1 review written)

I am like most other people I suppose in as much as I normally have to work myself up to the right state of mind to trawl for insurance quotes. It is generally very painful and takes a whole chunk of your life away in time as well as generally causing feelings of fatigue, stress and frustration. This morning I had put myself in a calm place and embarked on the grand journey across the comparison sites etc. It must have been my lucky day or perhaps I have actually got a guardian angel looking… Read Full Review

Staysure's Response to TTWHO's Review

Written on: 05/08/2014

Thank you for taking the time to leave your feedback, we are delighted that you were very happy with the service you received from our team. We will pass on your kind comments to the online team.

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★★★★★

“Travel insurance ”

Written on: 31/07/2014 by uhJenkins412 (1 review written)

Excellent service, fast, efficient and good price… Read Full Review

Staysure's Comment

Written on: 31/07/2014

Thank you for taking the time to leave your feedback. We hope you have a lovely holiday!

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★★★★☆

“Travel insurance renewal”

Written on: 28/07/2014 by 478Duggan (1 review written)

Renewed on line. The operator was extremely polite and knew her job. An excellent experience. As far as the product is concerned it well suits our needs and the price seems fair… Read Full Review

Staysure's Comment

Written on: 28/07/2014

Thank you for taking the time to leave your feedback on our process and service. We will pass on your kind comments to our team and we do hope you have a nice holiday!

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★★★★★

“renewing my travel insurance”

Written on: 26/07/2014 by Smart458 (1 review written)

I initially got a quote on line but phoned call centre to finalise everything. I spoke to a really helpful young man who explained my options of cover and the contents of the policy fully. We finalised everything within a very reasonable time. I have used Staysure previously and have been very happy with the service I received. I phoned my sister who I am going on holiday with and she immediately phoned and arranged her insurance too. Two very happy customers. Thank you… Read Full Review

Staysure's Comment

Written on: 28/07/2014

Thank you for taking the time to leave your feedback, thank you for your kind comments. We do hope you both have a lovely holiday!

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★★★★☆

“Staysure listened, appraised, and provided a solution”

Written on: 26/07/2014 by 1977Owens (1 review written)

I had invited my father to come over for 10 days to visit me in Germany but we were having some problems getting him travel / repatriation insurance because of his age (82). I gave my father the telephone number for staysure and he rang them. Initialy he was a little shocked as he had to declare his medical history and list all the medication he was currently taking and for what reason (this for a elderly person is like asking them to take their clothes off in Marks & Spencer's) and he was… Read Full Review

Staysure's Comment

Written on: 28/07/2014

Thank your for taking the time to leave your feedback. We have passed on your comments about the process to our online team. We will also pass on your kind feedback to the agents mentioned in the review.

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★★★★★

“very nice staff could understand every word they said...”

Written on: 24/07/2014 by ZaraMacLean192 (1 review written)

very nice staff could understand every word they said with a little bit of humour in between conversation thank you staysure recommend you again and again… Read Full Review

Staysure's Comment

Written on: 25/07/2014

Thank you for taking the time to leave your feedback, thank you for the kind comments we will pass them on to our online team. Have a lovely trip!

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