Staysure Travel Insurance Reviews - www.staysure.co.uk

★★★★☆
3.7 / 5
412
73.3% of users recommend this
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Latest Reviews

★★★★☆

“Pre-existing conditions anomaly”

Written on: 19/04/2015 by Watson378 (1 review written)

Very surprised that Tennis Elbow which requires no current treatment incurs a 10% uplift on premium while high blood pressure (one medication) incurs no penalty. Queried it but still stands. Online quotation doesnt allow you to go back to initial page so you cant check all details (names, age etc) before pressing pay button. Sneaky credit card 2% surcharge only flagged at last screen but you can go back and change to debit. … Read Full Review

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★★★★★

“Wonderful friendly service provided when I booked my...”

Written on: 16/04/2015 by DanielleGrady104 (1 review written)

I telephone today after trying to book my travel service on line and the gentleman that took my call was most helpful. And provided me with all the service that I needed… Read Full Review

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★★★★☆

“Nice quick and easy experience .”

Written on: 16/04/2015 by Mollyv331 (1 review written)

After getting quotes from various Insurers Staysure was the cheapest and easiest to deal with. Explaining pre-existing conditions and medical terms were understood by the adviser which made it a quick and easy procedure… Read Full Review

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★★★★★

“Best Price”

Written on: 12/04/2015 by Saunders272 (1 review written)

This is the third time I've used Staysure. The Questionnaire is thorough and allows me the option of insuring or not insuring on declared health conditions. I like the option of buying posted paper work, not everyone has a printer. Staysure is very hard to beat on Price and Cover. Thanks Brian Sigsworth… Read Full Review

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★★★★★

“Excellent service”

Written on: 11/04/2015 by McGarrymk439 (1 review written)

We have been with this company for three years now. Last year I had an accident while on holiday and they were fantastic. I spent five days in hospital and had to stay an extra week to recover. The trauma of the accident was enough to cope with, thankfully the company dealt with everything perfectly, including getting us home. We have just renewed for another year - I have recommended them to many friends… Read Full Review

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★★☆☆☆

“Documents have been sent in a non universal format=...”

Written on: 09/04/2015 by AronYoung1977 (1 review written)

Documents have been sent in a non universal format= cannot open them - this is not acceptable… Read Full Review

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★★★★★

“brilliant service ”

Written on: 09/04/2015 by ELOISE13 (1 review written)

i phoned regarding holiday insurance,I was really pleased with the service and how pleasant the young chap on the phone was,It was a pleasure to use the service and would certainly use this company for other services, WELL DONE STAYSURE… Read Full Review

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★★☆☆☆

“Rip off”

Written on: 09/04/2015 by KennyDowney (1 review written)

I purchased a policy for a trip to the far East. Unbeknown to me Staysure do not consider Hong Kong to be part of China as is deemed by them to be a separate country?! I only realised this when the policy came through and I read their terms & conditions. As I was only staying in Hong Kong for 2 nights as part of a 40 day trip I thought it would be an straightforward just to add it on. Unfortunately they wanted an extra £35 which I thought was a rip off. I duly cancelled the policy there and… Read Full Review

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★★★★★

“Holiday In's”

Written on: 08/04/2015 by lancaut (1 review written)

phoned this am and spoke with Lorraine, very helpful with advice which I was not aware of in renewing my policy, have renewed for Europe but can upgrade if I want to travel further afield later in the year. Lorraine was very knowledgeable and pleasant on the phone. thank you Meryl… Read Full Review

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★☆☆☆☆

“Soon to be ex customer”

Written on: 07/04/2015 by Babz17 (1 review written)

Have taken out travel insurance with Stayshure for severa l years. . But felt the person I spoke to yesterday didn't have a clue and kept repeating the sa me questions over again without really listening to what I had to say (medical issues). Not happy! Had good experiences in the past with pleasant knowledgable operatives. . Not this time… Read Full Review

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★★★★★

“thank you for info”

Written on: 07/04/2015 by Lyonvw325 (1 review written)

lady i dealt with was fantastic was quite forthcoming with all the questions i asked and was very pleasant… Read Full Review

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★★★☆☆

“Why Now ?”

Written on: 06/04/2015 by 262Griffith (1 review written)

I was annoyed to receive both a letter and an email asking if there had been any changes to my medical circumstances. I can understand this needs to be done at renewal but my my policy has only been in place for 5 months, and I have not made any claims. Surely an annual policy means you are covered for the year ,even if there are changes in ones circumstances ? As it happens I have no reason to reply but it is still annoying. I was unaware when I purchase this policy that I would be checked up… Read Full Review

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★★★★☆

“Danube river cruise”

Written on: 05/04/2015 by 1987Houghton (1 review written)

Contacted Staysure on Easter Sunday re travel cover for above. Spoke to vry helpfull gentleman who was very helpfull re the most difficult part-as always, pre existing medical conditions. He steered me through, no problem. Well done… Read Full Review

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★★★☆☆

“pre disclosed medical conditions”

Written on: 04/04/2015 by Elisai410 (1 review written)

Whilst speaking to the telesales person for our annual multi trip renewal, he asked if I had had any back or neck treatment. I said no, the only problem I ever had was 40 years ago when i was tailgated in my car and had slight pain in my neck, which cleared up in a few days with painkillers. I was amazed when I was charged for it as pre-disclosed condition and it was added to my medical report. Smacks of greed and I will not be renewing next year … Read Full Review

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★★★★★

“Excellent and Efficient Service - Very helpful lady.”

Written on: 02/04/2015 by formula1.1.1 (1 review written)

Extremely happy with the lady who dealt with my holiday insurance. I never felt rushed. The lady took time to explain everything to me. This quote was very reasonable especially for our ages. I would definitely recommend Staysure to anybody. I will also be in touch again later as they do other insurances house etc not just holidays. Thank you Staysure… Read Full Review

Formula1.1.1's Response to formula1.1.1's Review

Written on: 02/04/2015

This was a review on holiday insurance I have just bought...I have not made a claim as it is showing ????

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★★★★★

“Staysure's performance so far.”

Written on: 02/04/2015 by Rhodesvm358 (1 review written)

Really enjoyed the telephone experience, speaking with a friendly, humorous man. Everything was made clear in a non-patronising manner and I felt happy after the call. First impressions of Staysure therefore are very creditable. So far, so good… Read Full Review

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★★★★★

“fantastic service”

Written on: 02/04/2015 by Fraserds74 (1 review written)

ive just spoken with a lovely gentleman who got our holiday insurence done and dusted within 30 mins,i would recommend staysure to others,im happy with the whole process,i was spoken to politley and with clarity,i couldnt fault it at all… Read Full Review

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★★★★★

“What a difference !”

Written on: 01/04/2015 by 294Sanders (1 review written)

Dealt with the most pleasant young man. Led me through my complicated medical history with great patience. He was very polite and mannerable. He deserves praise. What a difference… Read Full Review

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★★★★★

“Firstclass.”

Written on: 01/04/2015 by 105Keegan (1 review written)

I have just taken out insurance for my wife and I for a Med cruise, the advisor was most efficient, friendly and professional, the job was completed quite quickly and the price was satisfactory. IF we had a claim I feel confident the same excellent service would apply… Read Full Review

Staysure's Comment

Written on: 01/04/2015

Thank you for taking the time to leave your feedback, we are delighted you were happy with the service you received. We do hope you have a lovely cruise!

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★★★★★

“Quick and easy”

Written on: 31/03/2015 by tuMeier1973 (1 review written)

This is the third time we have used stay sure and once again found the call centre staff very helpful and pleasant, it is nice that the staff talk to customers in a normal manner not in a robotic way that other company's do. The girl who took my call was very friendly and is a credit to your team. Will certainly use stay sure again thank you… Read Full Review

Staysure's Comment

Written on: 01/04/2015

Thank you for taking the time to leave your feedback, we are delighted you were happy with the service you received. We do hope you have a lovely holiday!

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