Staysure Travel Insurance Reviews - www.staysure.co.uk

★★★★☆
3.5 / 5
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Staysure Travel Insurance www.staysure.co.uk

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Latest Reviews

★☆☆☆☆

“Took over 4 months, a lot of emails, and phone calls...”

Written on: 17/09/2014 by ErikLamb (1 review written)

Took over 4 months to get any money on a claim. Complaint sent not responded to in over 2 weeks.Still awaited. GP had never been asked to give so much confidential information about a patient in all his life as a GP. Took several emails and phone calls being passed from one department to another before a claim form and request for Doctors report was sent by email to me, despite having been faxed with authorization for medical reports to start the day after my admittance to hospital… Read Full Review

Staysure's Comment

Written on: 18/09/2014

Thank you for taking the time to leave feedback.

We take any complaint and feedback about our products and services and marketing very seriously and we would like to investigate this further.

Unfortunately the Review Centre does not allow us to post our contact details in these replies so please could you contact our Customer Service team via the telephone number on our website or via email? Alternatively you can contact us via our Facebook page.

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★★★★★

“Friendly”

Written on: 16/09/2014 by Applesham29 (1 review written)

Booked yesterday with a friendly young man, who was helpful and easy to communicate with, at first I was defensive being well into my seventies, but having joked about my longevity and being gently teased in return, I was happy to continue with the questions and pleased to have booked with your Company. Your representative was delightful, well done to him… Read Full Review

Staysure's Response to Applesham29's Review

Written on: 18/09/2014

Thank you for taking the time to leave your feedback. We will pass on your kind comments to the team. Have a great holiday!

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★★★☆☆

“Not sure travel insurance”

Written on: 15/09/2014 by 467Watkins (1 review written)

I took out holiday insurance with stay sure for the first time this year and have to say that the staff I spoke with were polite and dealt with my insurance quickly and efficiently and forwarded the policy in the time scale I had expected. However, whilst on holiday I met a nice middle aged couple and the wife had fell in a hole in the street . She had been seen by a doctor and had to attend hospital over a few days to have her injuries dressed. She told us that they took out the most expensive… Read Full Review

Staysure's Comment

Written on: 15/09/2014

Thank you for your feedback, we cannot comment on other customers polices, we would need the policy holder to contact us directly, but we want to investigate this matter further. Unfortunately the Review Centre does not allow us to post our contact details in these replies so please could you pass on the information to contact our Customer Service team via the telephone number on our website or via email? Alternatively there is an option to send us a message on our Facebook page.

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★★☆☆☆

“Poor Experience with STAYSURE”

Written on: 12/09/2014 by 112Gardner (1 review written)

We would never purchase STAYSURE holiday insurance again. It may appear a good company to some people who are just arranging their insurance, but in our experience claiming was a different matter entirely. You are directly transferred to their underwriters Reactive Claims who it appears deal with claims for many companies. Even though my husband told STAYSURE that he purchased the policy from them and not the underwriters, they wouldn't assist him. For a start, the form and requirements are… Read Full Review

Staysure's Comment

Written on: 12/09/2014

Thank you for getting in touch and taking the time to leave your feedback, we are very sorry to hear this, our underwriters deal with claims but we do everything we can to assist Staysure customers during this time. We will be looking into this further.

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★★☆☆☆

“staff lacking in basic medical knowledge”

Written on: 11/09/2014 by Enrique213 (1 review written)

I used this company last year. The adviser I dealt with at the time made many mistakes and I ended up with the wrong cover. I had requested World Wide cover but ended up with exclusions for the US. Canada etc. I rang to correct this but they wouldn't accept their mistake until they listened to the telephone transcript.. I tried to renew the policy this year but they declined to insure me for the US Canada etc even though my health has improved! I am a health Medical Practitioner in my 60s… Read Full Review

Staysure's Comment

Written on: 11/09/2014

Thank you for taking the time to leave your feedback, we are very sorry to hear of this and we would like to investigate this further for you.

Unfortunately Review Centre does not allow us to publish personal details or email addresses but you can get in touch with our customer service team by visiting the 'Contact Us' section at the top of the Staysure Website homepage and we can answer any other questions you may have regarding your review. You can also send us a direct message via our Facebook page and we will assist you further in your complaint.

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★★☆☆☆

“Poor Customer Service”

Written on: 10/09/2014 by videoeye (7 reviews written)

Had a question after taking out holiday insurance. No answer on the telephone so left a call back request - no call back; completed online contact form with promised response within 5 days - no response. Very disappointing and worrying - how would they respond to a major issue or claim. Won't be using them again… Read Full Review

Staysure's Response to videoeye's Review

Written on: 11/09/2014

Thank you for taking the time to leave your feedback. We are sorry to hear of this, if you can contact us via our Facebook page we can investigate this further.

Unfortunately the Review Centre does not allow us to post our contact details in these replies. However, we would like to assist you in any way we can. As the review centre will not allow us to leave contact details here.

Our claims are dealt with via our underwriters, all the details are available online and with the documents sent out to customers once a policy is purchased. They have a dedicated Assistance Team for claims and help for those on holiday that require assistance while away.

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★★★★★

“Friendly Staff”

Written on: 10/09/2014 by 457Schwartz (1 review written)

Dealt with Staysure before, always helpful and precise, explain everything in layman terms, best of all, they are the cheapest!! Thankyou!!!… Read Full Review

Staysure's Comment

Written on: 11/09/2014

Thank you for taking the time to leave your feedback. We will pass on your comments to our team. We thank you for your continued custom. We do hope you have a lovely trip!

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★★★★☆

“More than happy!”

Written on: 04/09/2014 by 362Herndon (1 review written)

I have used this company for my travel insurance on several occasions both online and by telephone. I have found the staff to be very helpful and patient as I am a little hard of hearing and often need information to be repeated. The prices quoted for joint cover for myself and my husband are excellent...I would highly recommend this company… Read Full Review

Staysure's Comment

Written on: 04/09/2014

Thank you for taking the time to leave your feedback. We do hope you have a lovely holiday!

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★★★★☆

“More than happy!”

Written on: 04/09/2014 by 362Herndon (1 review written)

I have used this company for my travel insurance on several occasions both online and by telephone. I have found the staff to be very helpful and patient as I am a little hard of hearing and often need information to be repeated. The prices quoted for joint cover for myself and my husband are excellent...I would highly recommend this company… Read Full Review

Staysure's Comment

Written on: 04/09/2014

Thank you for taking the time to leave your feedback. We do hope you have a lovely holiday!

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★☆☆☆☆

“Disgraceful”

Written on: 03/09/2014 by Minnemouse (1 review written)

STAYSURE TRAVEL INSURANCE, WOW what a terrible company, My wife spent nearly one hour on the phone answering all the questions required, one question which surprised me was not the heart failure through sepi which was our main concern, but to go back to an operation in 2008 to have my knee cap re-inlined, they made me go back to my doctor to ask if there was a medical reason, my doctor questioned why I would deal with a company to which such a stupid Question was required as the operation says… Read Full Review

Staysure's Response to Minnemouse's Review

Written on: 04/09/2014

We are sorry to hear this and we take any complaint and feedback about our products and services very seriously and we will investigate this further.

Thank you for taking the time to leave your feedback

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★★★★★

“Excellent customer service”

Written on: 03/09/2014

I telephoned to renew my insurance today. The customer advisor was very pleasant and professional, ensuring that I fully understood the insurance I was arranging. I would refer this company to friends and family. … Read Full Review

Staysure's Comment

Written on: 03/09/2014

Thank you for taking the time to leave your feedback, we will pass on your comments to the team and thank you for choosing to renew with us. We do hope you have a lovely holiday planned!

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★☆☆☆☆

“Buyer beware”

Written on: 02/09/2014 by Leecjp (1 review written)

Bought a policy for my dad, declared full medical history. When he was taken ill when on holiday, local doctors contacted Staysure to confirm condition. Three days later Staysure made the policy void leaving us in a position to fully fund all the treatment running into thousands of pounds… Read Full Review

Staysure's Response to Leecjp's Review

Written on: 03/09/2014

Thank you for taking the time to leave your feedback. We are very sorry but we cannot discuss claims with anyone but the policy holder. Our claims are dealt with via the Assistance Team via our underwriters.

However, we would like to assist you in any way we can. As the review centre will not allow us to leave contact details here please call our customer service team who will happily investigate the matter further for you. Or alternatively if you could provide you father's details via our Facebook page in a direct message?

Many Thanks

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★☆☆☆☆

“Zero stars! ”

Written on: 02/09/2014 by ToddAshby492 (1 review written)

My 84 year old father arranged his travel insurance with them. He was asked for an email address and gave them my email address for the policy to be emailed on. They sent a file which was damaged and when I phoned to ask them to resend it the same email address their unhelpful and rather abrupt employee told me that my father would need to phone and verify that he was happy with this. Even though they had it on their records that this was his email address. This caused him unnecessary stress… Read Full Review

Staysure's Comment

Written on: 03/09/2014

Thank you for taking the time to leave your feedback and we are sorry to hear of this. We take any complaint and feedback about our products and services and marketing very seriously and we would like to investigate this further.

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★★☆☆☆

“Unable to make contact”

Written on: 02/09/2014 by LyricRodriguez (1 review written)

Today Saturday and yesterday Friday I have spent over four hours waiting on the phone to speak to someone all to no availe. I have purchased insurance for myself Mrs Kathleen Lake and my Husband Alan Lake for one week travelling to Turkey. I asked for the policy to be posted to me but it has been put on line for downloading. Unfortunately I do not have a printer so I am unable to do this. As wee will be travelling within the next week I have sent emails I have tried phoning all without… Read Full Review

Staysure's Comment

Written on: 03/09/2014

Mrs Lake, we are sorry to hear you have had difficulties getting through. We are looking into this and I have spoken to the Customer Service team to send out your policy documents asap. If you are on Facebook you can also contact us via a direct message there? Many Thanks

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Staysure's Comment

Written on: 03/09/2014

Mrs Lake, we have spoken to the team, further to your conversation with them on Monday they have sent your documents out to you. If we can assist you further please do let us know. Many Thanks

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★★★★★

“Superb company and easy website”

Written on: 29/08/2014 by 154McConnell (1 review written)

This is the second time you have insured my dad and his partner, you are a superb company the best we gave ever had to deal with and excellent value for two elderly people but who are very healthy and still want to travel far and wide you have made it affordable for them to still travel with me and my husband, once again you cMe out TOPS !!!! Thank you very much… Read Full Review

Staysure's Comment

Written on: 29/08/2014

You are very welcome, we are glad you could find the cover you required. Thank you for taking the time to leave your feedback. We hope you all have a lovely trip!

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★★★★★

“pleasant and efficient”

Written on: 28/08/2014

Just booked our travel insurance for a trip to Australia next year and the young man on the other end was brilliant. He had travelled to all the places we are visiting and understood our needs. He could not have been more helpful. Thank you A!!… Read Full Review

Staysure's Comment

Written on: 29/08/2014

Thank you for taking the time you leave your feedback, we will pass on your kind comments to the team. Have a lovely time in Australia!

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Staysure's Comment

Written on: 29/08/2014

Thank you for taking the time to leave your feedback, we will pass on your kind comments to the team. We do hope you have a lovely time in Australia!

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★★★★☆

“Very good web site. I hope that should we need to...”

Written on: 28/08/2014

Very good web site. I hope that should we need to making a claim is as easy… Read Full Review

Staysure's Comment

Written on: 29/08/2014

Thank you for taking the time to leave your feedback. We do hope you have a lovely holiday!

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★★★★★

“Carried out over the telephone, clear and helpful.”

Written on: 27/08/2014 by coopshep (1 review written)

The young lady made sure I understood all items covered by the policy.Very important as I have a lot of health issues… Read Full Review

Staysure's Response to coopshep's Review

Written on: 27/08/2014

Thank you for taking the time to leave your feedback, we will pass on your kind comments to the team. We do hope you have a lovely holiday!

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★★★★★

“excellent”

Written on: 27/08/2014 by 379Chaney (1 review written)

Really helpful, patient,well mannered and understandable operator.I feel that I must praise him for a job well done and no pressure selling just the facts. I want to say THANKYOU I felt that e were getting the job done effeciently … Read Full Review

Staysure's Comment

Written on: 27/08/2014

Thank you for taking the time to leave your feedback. We will pass on your comments to the team. Have a lovely holiday!

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★★★★★

“Annual Cover”

Written on: 26/08/2014 by Carina60 (1 review written)

I have used Staysure for the past two years for my annual insurance. I had to claim this year for a full holiday refund due to a family bereavement. The claim was dealt with without question and my money refunded in full within 10 days of submitting the claim. Excellent service… Read Full Review

Staysure's Comment

Written on: 27/08/2014

Thank you for taking the time to leave your feedback. We will pass on your kind comments to the assistance team.

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