Staysure Travel Insurance Reviews - www.staysure.co.uk

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Latest Reviews

★☆☆☆☆

“At least Mr. turpin wore a mask !”

Written on: 11/08/2017 by big-boy-ray (1 review written)

Saw the tv advert and thought I would give them a try. £88 for Annual European cover for my wife and I seemed ok. so no need to shop around. Twelve months ,and many, many unwanted spam emails from other staysure products, later the renewal appears for this year. £169 !!! I make that a little under double the previous year. I telephoned for clarification and was told it was because both of us had become 66 years old during that year and that moves us into a new payment group. How ageist can… Read Full Review

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★☆☆☆☆

“VERY POOR SERVICE”

Written on: 10/08/2017 by Alvaro216 (1 review written)

My mobile phone was stolen on holiday, after phoning Staysure they confirmed it was covered up to £500 less excess. After sending in a claims form, and waiting over 2 months, I called to be told its only covered for £100. Very poor customer service PLEASE LOOK ELSEWHERE For TRAVEL INSURANCE… Read Full Review

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★☆☆☆☆

“Staysure holiday insurance leaves a lot to be desired.”

Written on: 27/07/2017 by Ronaldmalcolm (1 review written)

I noticed that all reports for Staysure on trust pilot are how good the staff were, of course the staff would be good at selling insurance that's what they're trained to do.what happens when you're in a foreign country and need help in a medical emergency? that's the true test of an insurance company. For me Staysure failed miserable. my wife hurt her back on the second day of our weeks holiday, no problem I thought as we had taken a comprehensive holiday insurance. How wrong I was, after my… Read Full Review

Staysure's Response to Ronaldmalcolm's Review

Written on: 28/07/2017

Dear Ronaoldmalcolm

I am sorry to hear that your experience was not as expected.

I would like to investigate this further for you with the emergency assistance team. In order for me to do so, please contact Staysure and we will be happy to investigate.

I apologies for any inconvenience or upset caused.

Kind regards
Kerri
Senior Customer Service Manager

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★★☆☆☆

“Beware”

Written on: 12/07/2017

Took out annual insurance and you have to tell them every time you or a member of your family go to the doctors or your policy can be void. Coughs, colds, ear wax, constipation, childs ailments, and every time they charge you £10 admin fee for the privilege! You are even supposed to tell them if any other member of your extended family visits the doctor, even if you don't know! Or run the risk of a void policy if their illness (or death) prevents you going on holiday… Read Full Review

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★★☆☆☆

“Beware”

Written on: 12/07/2017

Took out annual insurance and you have to tell them every time you or a member of your family go to the doctors or your policy can be void. Coughs, colds, ear wax, constipation, childs ailments, and every time they charge you £10 admin fee for the privilege! You are even supposed to tell them if any other member of your extended family visits the doctor, even if you don't know! Or run the risk of a void policy if their illness (or death) prevents you going on holiday… Read Full Review

Staysure's Comment

Written on: 13/07/2017

Hi,

Thank you for taking the time to leave a review.

Staysure takes any complaints about its services very seriously and I would like to apologise for any inconvenience which may have been caused.

Unfortunately, I am unable to locate any of your policy details based on the information you have provided in your review. Please email me in order for me to conduct a thorough investigation in to your complaint and provide you with a response.


Many thanks
Siobhan
Senior Customer Service Manager

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★☆☆☆☆

“Most unhelpful company. ”

Written on: 16/05/2017 by KamilaMcCracken (1 review written)

Staysure sold us a travel policy with all medical condition disclosed and agreed. Price quoted and agreed. Policy rec'd four weeks before travelling and happy with it. Ten days before travelling they rang and cancelled a couple of things on the policy REASON BEING THEY MADE A MISTAKE. TOP IT ALL MANAGER'S COMMETT WAS " YOU SHOULD BE GRATEFUL WE HAVE REFUNDED YOU THE FULL AMOUNT". We did not cancel, they amended it after the 14 day cancellation period and were the most unhelpful on the phone… Read Full Review

Staysure's Comment

Written on: 17/05/2017

Hi,

Thank you for taking the time to leave a review.

Staysure takes any complaints about its services very seriously and I would like to apologise for any inconvenience which may have been caused.

Unfortunately, I am unable to locate any of your policy details based on the information you have provided in your review. Please email me in order for me to conduct a thorough investigation in to your complaint and provide you with a response.


Many thanks
Siobhan
Senior Customer Service Manager

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★★☆☆☆

“Staysure Travel Insurance Renewal”

Written on: 22/03/2017

I received a letter from Staysure telling me my holiday insurance would renew if I didn't contact them. The sum for the renewal was in excess of £300. My deep concern is for elderly people who receive correspondence telling you the renewal will take place if the don't hear from you. What happens if you misinterpret the letter and don't contact Staysure?They take your money out of your bank account!! It's just another method of extracting money from the bank accounts of existing customers… Read Full Review

Dorgow75's Comment

Written on: 24/04/2017

Following a fall in France, resulting in a broken femur, we contacted Staysure who immediately put us on to their medical assistance team and from then on we had no worries at all. Everything was taken out of our hands and we were able, at any time, to contact them if we had any questions or worries. They arranged repatriation to the UK by ambulance (at the insistence of the French Orthopaedic Consultant) without any fuss and the ambulance firm contracted to do the journey was Mosaic. They in turn were exceptionally helpful, polite, friendly and always concerned for my husband's and my own welfare and comfort. They returned us right to our front door and we would strongly recommend Staysure and their team and Mosaic Ambulance. Worth every penny.

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★☆☆☆☆

“Claim accepted..still not paid 1 year later!!”

Written on: 02/03/2017 by joanie1309 (2 reviews written)

After a lot of difficulty in getting Staysure to accept a very straightforward claim for emergency treatment nearly a year after the occurrence - they agreed to pay it on 27/7/15. I even wrote on my review 'Have just had news they have accepted the claim...' was very appreciative..thanks to V and A from Staysure for their very courteous efficient handling of the matter'. Now I have received a letter from a DEBT COLLECTION AGENCY....requesting payment of the hospital invoice!!!! Obviously… Read Full Review

Staysure's Response to joanie1309's Review

Written on: 03/03/2017

Dear Joanie1309

Thank you for taking the time to leave a review.

Staysure takes all feedback about it's products and services very seriously and in order for us to investigate your comments please email with your contact details.

Kind regards

Ross

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Joanie1309's reply to Staysure's Comment

Written on: 06/03/2017


Hi
Have phoned on numerous occasions and dont trust an email as it will probably pass to numerous people also. Have sent a letter plus copies of previous review to Travel Claims Manager, hoping for some help.
Regards

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★☆☆☆☆

“Waste of my time”

Written on: 27/02/2017

On 22nd February we were sent an e-mail offering us a 15% discount if we renewed our travel insurance. Today 27th February when I phoned up to renew my policy after a 15 minute wait on the phone, I was told that Staysure have changed their policy and no longer offer insurance to UK Expats in Italy. So what I didn't like about it is that you have wasted my time twice, once by sending me an email, when you knew I lived in Italy offering me insurance and the second time when I phoned up to arrange… Read Full Review

Staysure's Comment

Written on: 03/03/2017

Thank you for taking the time to leave a review.

Staysure takes all feedback about it's products and services very seriously. In order for us to discuss your comments please email us.

Kind regards

Ross

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★☆☆☆☆

“Stay sure ins”

Written on: 22/10/2016 by 447Hutchison (1 review written)

Was delayed coming home from my holiday and missed my connecting flight and when I phone up to make a claim for being delayed. It was pointed out that I should have told them that I had a connecting flight and I was not cover because I did not take out an additional policy for this . Please be aware on this as this was my 1st time traveling like this and I did not know and the company did not advise me of this… Read Full Review

Staysure's Comment

Written on: 13/12/2016

Hi,

Thank you for taking the time to leave a review.

Staysure takes all feedback about it's products and services very seriously and in order to discuss your comments further please contact us.

Kind regards

Ross

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★★★☆☆

“Be Very Careful”

Written on: 21/10/2016

A couple of weeks ago this would have been an incendiary indictment of Staysure but - alls well that ends well. At 87 with a heart condition insurance is quite a problem but Staysure are one of the few who take it on. Why very careful? Because they observe the get-out clauses rigidly. Probably no worse than the others I suppose. If you have to add or alter a medical condition DO IT BY THE BOOK. I have just had a difficult few weeks with a lot of persistence proving that I am not a fraudster… Read Full Review

Staysure's Comment

Written on: 13/12/2016

Thank you for taking the time to leave a review.

Staysure takes all feedback about it's products and services very seriously and in order to discuss your comments further please contact us.

Kind regards

Ross

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★★★★★

“INsurance claims”

Written on: 17/10/2016 by McCaffrey34 (1 review written)

Every was fine with the booking of holiday Insurance very friendly staff. We had to cancel our holiday due to illness. . The claims process was excellant. To submitting our claim to receiving our full payment took 4days. WIll certainly book our insurance again with you. Well done… Read Full Review

Staysure's Comment

Written on: 13/12/2016

Dear McCaffrey34

Thank you for taking the time to leave a review.

It is great to hear that the agents you have spoken to have been so friendly.

Thank you for using Staysure

Kind regards

Ross

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★★★★★

“Excellent Best Ever”

Written on: 10/10/2016 by sandraann1 (1 review written)

On holiday in Cyprus My husband slipped on a wet surface and had a nasty head injury, he was taken by ambulance to a Hospital, had tests done and he had to spend four nights as an impatient, the clinic dealt with Stay sure on our behalf, no trouble what so ever dealt with quickly and proffesionaly, what a weight off my mind what a fantastic company to deal with I would never use any one for travel insurance but Staysure and the journey when the doctor finally gave permission for my husband to… Read Full Review

Staysure's Response to sandraann1's Review

Written on: 11/10/2016

Hi,

Thank you for taking the time to leave us your feedback.

I hope your Husband is feeling a lot better since his unfortunate accident.

It is excellent to hear that your dealings with our claims team were so helpful and considerate and i will be sure to pass your wonderful comments on to the team.

Once again, I do hope your Husband is making a full recovery and we look forward to hearing from you in the future.

Thanks for choosing Staysure.

Warm regards

Kerri

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★☆☆☆☆

“Rude customer service”

Written on: 24/08/2016 by Roche476 (1 review written)

Just spoke to your customer service dept regarding renewing my travel policy. I left the policy to auto renew but forgot I had changed banks since last year. Although my policy has only lapsed by 2 days I was told I had to ring a different number to go thru a new quote. Your customer service lady was very rude and said it was my own fault for not sending new bank details I explained I had forgotten, so I will be going elsewhere for my insurance… Read Full Review

Staysure's Comment

Written on: 13/12/2016

Hi,

Thank you for taking the time to leave a review.

Staysure takes all feedback about it's products and services very seriously and in order to discuss your comments further please contact us.

Kind regards

Ross

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★★★★★

“Excellent support - Staysure travel insurance”

Written on: 15/07/2016 by suelebou (1 review written)

Earlier this year, my elderly father had a fall while visiting me in Cyprus. I took him to A & E at a private hospital, and Staysure assured me he could stay for the initial 24 hours while tests were completed. When it became clear he needed to be hospitalised for longer, this was extended for another 24 hours when he would be transferred to the general hospital. It soon became clear that there would be difficulties moving him to the general, and Staysure agreed to fund the entire week in the… Read Full Review

Staysure's Response to suelebou's Review

Written on: 18/07/2016

Hi,

Thank you for taking the time to leave feedback.

We do hope you Father is feeling a lot better.

I will be sure to pass your kind comments on to the team.

Many thanks
Kerri

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★★★★★

“V Professional call operator a pleasure to do business...”

Written on: 29/06/2016 by JeanDobson (1 review written)

Just organised travel insurance, it was very organised and professional felt everything was covered. We could not have done this on our own the person I dealt with was exceptional, with patience, understanding and great knowledge (went the extra mile). We don't know if price was reasonable or not, but because of the service, we paid with no intention of looking elsewhere. Only good things to say really - if anyone is listening he deserves an extra tea break!… Read Full Review

Staysure's Response to JeanDobson's Review

Written on: 18/07/2016

Dear Jean

Thank you for you lovely comments. I will be sure to pass them on to the team.

We are delighted to hear that the service you had received was exceptional and i will mention that he deserves an extra tea break :)

Warm regards
Kerri

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★★★★★

“Great service”

Written on: 20/06/2016 by martingardner (1 review written)

I was unfortunately taken ill abroad with a brain tumour. I remember very little about what happened but my family got in touch with stay sure and the help and support we received was second to none. They agreed the case quickly, took over payments, arranged to have repatriation and were available 24/7. I would never use anyone else now. … Read Full Review

Staysure's Response to martingardner's Review

Written on: 21/06/2016

Thank you for taking the time to leave such a lovely review.

I am sorry to hear of your unfortunate situation, however pleased the Staysure assistance team were able to support you and your family at a difficult time and that you will be a returning customer.

Thank you for choosing Staysure.

Kind regards,

Emma

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★★★★☆

“Generally a positive experience - I will use them again”

Written on: 08/06/2016 by Sarahlabat (1 review written)

I had to cancel my holiday to Sri lanka for my 50th birthday as I was diagnosed with breast cancer in February. I didn't cancel immediately because I didn't know what my treatment would be and I also was told by Air France that they would be happy to give me a credit note or reschedule the flights for a later date - I quite liked this idea because it would be something to look forward to at the end of the treatment. In the end I needed chemotherapy which meant I would't be able to travel. I… Read Full Review

Staysure's Response to Sarahlabat's Review

Written on: 13/06/2016

Dear Sarahlabat

Thank you for taking the time to leave us feedback.

We are sorry to hear of your recent diagnosis.

I will pass your kind comments on to the team at Staysure and ERV.

Warm regards
Kerri

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★★★★★

“Travel Worries Gone”

Written on: 30/05/2016 by HolidayhereIcome (1 review written)

Tried on-line and not really a problem but wanted to make sure I had not left anything out that might make the policy void. I could not have been more impressed and he was so patient. I have pre existing conditions so was a bit worried I would find cover very expensive but it was very competitive. I have used Staysure before and always found them reliable. Well done. The questions were straight forward and only having to list operations that were in the last two years helpful as not easy to… Read Full Review

Staysure's Response to HolidayhereIcome's Review

Written on: 31/05/2016

We are delighted to hear you always find Staysure so reliable and its great to hear that you are a long standing customer.

We really do hope you have a great trip and we look forward to hearing all about it.

Warm regards,
Kerri

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★★★★☆

“Very helpful ”

Written on: 28/05/2016 by Fletcher159 (1 review written)

I found it very helpful and easy to get a competive travel cover. Never tried to make a claim and hope i don't need to. Having said thati have a. Very good feeling about the company. Have several very competive covers with them… Read Full Review

Staysure's Comment

Written on: 20/06/2016

Thank you for taking the time to leave a review.

It is great to hear that you found our service so easy, helpful and competitive.

Thank you for choosing Staysure.

Warm regards,

Shanice

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