Staysure Travel Insurance Reviews - www.staysure.co.uk

★★★☆☆
3.4 / 5
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Staysure Travel Insurance www.staysure.co.uk

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Latest Reviews

★★★★☆

“Money taken from my account but no policy produced.”

Written on: 21/07/2014 by runnerbaen (1 review written)

Having paid for a travel policy in full, I was rather upset to find it had not been processed by your company. I have now got to regenerate a whole new set of information so that I can reorder a policy. (RATHER ANNOYED CLIENT). h… Read Full Review

Staysure's Response to runnerbaen's Review

Written on: 22/07/2014

Thank you for taking the time you leave your feedback, we are sorry to hear of this.

We take any complaint and feedback about our products and services and marketing very seriously and we would like to investigate this further.

Unfortunately the Review Centre does not allow us to post our contact details in these replies please could you contact our Customer Service team via the telephone number on our website or via email?

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★★★☆☆

“Uncontactable!”

Written on: 19/07/2014

I was happy with the quote but then when reviewing the documents needed to call. Despite saying that they are open 7 days a week I got a message asking me to leave a message and I would be contacted when they are next open! This was 14:40 on Saturday. That's not good enough… Read Full Review

Staysure's Comment

Written on: 21/07/2014

Thank you for taking the time to leave your feedback, we are very sorry that you had difficulties getting in touch with us. We are looking into the message you received when you called.

Unfortunately the Review Centre does not allow us to post our contact details in these replies and you will be unable to post your contact details, please could you contact either our Facebook page and we can arrange a call back for you, or please call the customer service team

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★★★★★

“Best for over 65s with pre existing medical conditions”

Written on: 14/07/2014 by MacyHill (1 review written)

We've been buying travel insurance from Staysure for years; thank goodness have never needed to claim. This web site is much easier to use this year, so the process was simple and staightforward. So, now all we have to do is look forward to our trip!… Read Full Review

Staysure's Comment

Written on: 14/07/2014

Thank you for taking the time to leave your feedback, we will pass on your comments to our online team. We do hope you have a lovely trip!

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★★★★★

“The very efficient lady who handled my travel...”

Written on: 12/07/2014 by Rowan184 (1 review written)

The very efficient lady who handled my travel insurance was also friendly. I would recommend Staysure as very cost effective. … Read Full Review

Staysure's Comment

Written on: 14/07/2014

Thank you for taking the time to leave your feedback, we will pass on your feedback to our team. Have a nice holiday!

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★★★★☆

“Wastage of paper”

Written on: 12/07/2014 by Bobbyg148 (1 review written)

Overall a good experience, recommended. It occurred to me that on printing off the Validation Certificate it took two pages to achieve it. The first 85mm at the top of page 1 was taken up with a rather OTT Staysure logo! Page 2 used an almost identical amount of space. Those two pages could, quite easily, have been accommodated on one page. C'mon, Staysure, help save the rainforests!… Read Full Review

Staysure's Comment

Written on: 14/07/2014

Thank you for taking the time to leave your feedback, we will pass on the comments to our online team.

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★☆☆☆☆

“Disappointing”

Written on: 11/07/2014 by lsdee (1 review written)

Pay your money, go on your holiday and have a problem where you need to make a claim. It's not as the advert says on the television. Would I recommend them, no, definitely not… Read Full Review

Staysure's Response to lsdee's Review

Written on: 14/07/2014

Staysure take all expressions of dissatisfaction seriously but in order to look in to the circumstances you have described please can you get in contact? Our claims are dealt with via our underwriters and we can assist you further on this matter.

Unfortunately Review Centre does not allow us to publish personal details or email addresses but you can get in touch with our customer service team by visiting the 'Contact Us' section at the top of the Staysure website homepage and the team will be able to direct your call accordingly.

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Lsdee's reply to Staysure's Comment

Written on: 18/07/2014

I had already talked to your customer service team supervisor before writing this review. My view is still the same today as when I wrote my review, I will not recommend this company to anybody for the way I was treated in respect to my claim. I had purchased an annual comprehensive insurance policy with Staysure. I am now arranging an annual policy from another company because I could not depend on Staysure. I need to go on holiday feeling reassured that I have a reliable company behind me.

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★★★★★

“Excellent service”

Written on: 10/07/2014 by d_gallagher (1 review written)

My travel insurance was arranged by an advisor. She was both friendly and professional. She asked all questions and gave all product informstion clearly. All my questions were answerd confidently. In my opinion she demonstrated a compliant sales process. I have used Staysure before, and will continue to do so… Read Full Review

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★★★☆☆

“mature customer”

Written on: 10/07/2014 by Olson116 (1 review written)

I hope the sales advisers telephone call was recorded, she was too business like no friendliness in her voice to her it was just a job. I felt she required further training on customer care, and to lighten up a little bit. I know they are only given so many minutes to complete there calls, but that is not my problem that is Staysure Insurance policies… Read Full Review

Staysure's Comment

Written on: 10/07/2014

Thank you for your feedback, all of our call centre agents are provided with comprehensive training but we are always looking to improve the service we can look into this further for you.

Unfortunately Review Centre does not allow us to publish personal details or email addresses but you can get in touch with our customer service team by visiting the 'Contact Us' section at the top of the Staysure website homepage and ask for the Customer Service Manager and your call will be directed accordingly.

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★★★★★

“Travel Insurance For December 2014. ”

Written on: 10/07/2014 by 21Delaney (1 review written)

I arranged Travel Insurance for a Cruise in December 2014 this morning (Tuesday 8th July), by telephone. The Lady operator who dealt with my request was extremely efficent in all respects, in particular, she dealt with the Medical Side of my application superbly… Read Full Review

Staysure's Comment

Written on: 10/07/2014

Thank you for taking the time to leave your feedback, we will pass on your comments to the team. We do hope you have a lovely cruise!

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★☆☆☆☆

“Not been insured for the past 5 trips thanks to STAYSURE”

Written on: 09/07/2014 by john.lamont.984 (1 review written)

Have heart disease/failure used staysure since Nov 2012 thought thing were going well this years quoate for a years European cover ,May - July 2015 was around 200 pounds ,been having some dull chest pain so told staysure informed me it would cost another 200 pounds ,coughed up ,was admitted to hosp on Fri night with tingling on my ICD site ,discharged next day ,nothing to worry about ,informed staysure about hosp visit ,advisor told me no problems as no treatment was given ,,great I thought… Read Full Review

Staysure's Response to john.lamont.984's Review

Written on: 10/07/2014

We are really sorry to hear about the issues you have detailed, Staysure take all expressions of dissatisfaction seriously but in order to look in to the circumstances you have described please can you get in contact?

Unfortunately Review Centre does not allow us to publish personal details or email addresses but you can get in touch with our customer service team by visiting the 'Contact Us' section at the top of the Staysure website homepage and ask for the Customer Service Manager and your call will be directed accordingly.

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John.lamont.984's reply to Staysure's Comment

Written on: 10/07/2014

contacted customer services and the customer service manager phoned me back then asked what I wanted them to do ,not a very professional response from staysure

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★★★★★

“Excellent service”

Written on: 08/07/2014

I have used Staysure for a few years now and have always found them easy to deal with. The service they offer is excellent, and the staff always pleasant and helpful. Everything is clearly explained throughout, and checked through before completion. Using Staysure gives me confidence that I am safely covered whenever I go away on holiday. Recommending them to my friends, they assure me that they similarly rate the company highly… Read Full Review

Staysure's Comment

Written on: 10/07/2014

Thank you for taking the time to leave your feedback, we will pass on your comments to our team. Have a lovely holiday!

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★★★★☆

“Professional, friendly service”

Written on: 04/07/2014 by Haysyd348 (1 review written)

The call handler was very pleasant and thorough. My only criticism is that quoting a price before all information was confirmed, so by the time the final price was given, it was a bit more than the first price quoted, ie waive excess, add this and add that. However, I got the policy that I wanted and at the price I had budgeted for. I have used Staysure for 3 years now and have always been happy with the service (although never had to make a claim). I recommend anyone taking a policy out… Read Full Review

Staysure's Comment

Written on: 04/07/2014

Thank you for taking the time to leave your feedback. We will pass on your comments to the team. We do hope you have a lovely trip!

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★★★★☆

“insurance payment”

Written on: 04/07/2014 by DexterCarney (1 review written)

On this years 2014 insurance I was charged twice for the same insurance policy. I would not have known about the payment if I hadn't noticed this on my bank statement. I phoned the company about the over payment and they refunded one of the payments to my bank account… Read Full Review

Staysure's Comment

Written on: 04/07/2014

Thank you for taking the time to leave your feedback, we are sorry to hear of this and we are looking into this. We aplogise for any inconvenience caused. If you need any further assistance with this matter please get in touch with our Customer Service team.

Unfortunately Review Centre does not allow us to publish personal details or email addresses but you can get in touch with our customer service team by visiting the Contact Us section at the top of the Staysure website homepage.

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★★★★★

“Happy to be on board”

Written on: 03/07/2014 by Shannon380 (1 review written)

After trying unsuccessfully to get Annual holiday insurance with another company I was delighted by the way the advisor dealt with my query. I am in my late 70's and my husband is in mid 80's with a number of medical issues and the whole process was dealt with , with sensitivity and professionalism. I would certainly recommend this company to my friends and family… Read Full Review

Staysure's Comment

Written on: 03/07/2014

Thank you for taking the time to leave feedback. We will pass on your kind comments to the team. We do hope you have a lovely holiday!

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★★★★★

“Great service”

Written on: 03/07/2014

I called in January for a quote, but due to finances was unable to take policy out straight away, and the helpful member of staff called me monthly until my finances were sorted, she then arranged just what I wanted. I was quick and so much cheaper. Well done staysure… Read Full Review

Staysure's Comment

Written on: 03/07/2014

Thank you for leaving your feedback. We will pass on your comments to our customer service team. We do hope you have a nice trip!

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★☆☆☆☆

“There is no enhanced comprehensive policy!!”

Written on: 02/07/2014 by SerenityBeebe296 (1 review written)

Staysure are misleading customers.there are only 2 types of policies,basic or comprehensive.enhanced comp is with an optional add-travel disruption BUT we are made to believe its an actual policy!why has the FCA not questioned them about this yet?the agressive sales tactics are used by the telesales team as we know they have to meet targets to get more than the minimum wage or even to hold on to their jobs!staysure makes fools of custmers,it is a greedy company that gives the impression of good… Read Full Review

Staysure's Comment

Written on: 04/07/2014

Thank you for taking the time to leave your feedback. Staysure are committed to ensuring our customers are provided with choice, by offering different levels of cover, which contain different benefits. We only have two travel insurance policies, a basic policy and a comprehensive policy. However customers are able to enhance their comprehensive policy by buying additional add ons.

At no point do we intend to mislead customers and during a recent review we deemed that some of the wording used by some agents in the call centre could have been considered ambiguous and so have re-affirmed the correct language to be used. We would also point out that we regularly review our staff remuneration packages and benchmark against similar roles.

Unfortunately Review Centre does not allow us to publish personal details or email addresses but you can get in touch with our customer service team by visiting the 'Contact Us' section at the top of the Staysure website homepage and we can answer any other questions you may have regarding your review. Please ask for the Customer Service Manager and your call will be directed accordingly.

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★★★★★

“Travel insurance for over 65 with pre existing conditions”

Written on: 02/07/2014 by Derickriddz (1 review written)

I found the web site very easy to use and I got a premium very quickly .based on my existing medical conditions I also found staff very helpful on specific matters. The policy for single trip well explained in documentation. I would recommend to any one… Read Full Review

Staysure's Response to Derickriddz's Review

Written on: 03/07/2014

Thank you for taking the time to leave your feedback. We do hope you have a lovely holiday!

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★★★★★

“Excellent service”

Written on: 30/06/2014

I telephoned to arrange my insurance and am very pleased with the service - friendly, quick, efficient and also a very good price!… Read Full Review

Staysure's Comment

Written on: 02/07/2014

Thank you for taking the time to leave feedback, we will pass on your kind comments to the team. Have a lovely trip!

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★★★★★

“excellent service on telephone and good value for money.”

Written on: 29/06/2014 by Moore217 (1 review written)

top level offer was excellent… Read Full Review

Staysure's Comment

Written on: 02/07/2014

Thank you for taking the time to leave your feedback, have a lovely trip!

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★★★★☆

“Credit Card Caper.”

Written on: 28/06/2014 by Bret2 (1 review written)

Whilst arranging travel insurance on line, came to the part for credit card details. Watched a little wheel whiz round and round for an age and decided to phone call centre. Was informed that payments were down and was offered phone call to let me know when all was back on line. The call duly came and the transaction was completed.Good customer service… Read Full Review

Staysure's Response to Bret2's Review

Written on: 02/07/2014

Thank you for taking the time to leave your feedback, I will pass on your comments to our customer service team.

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