Staysure Travel Insurance Reviews - www.staysure.co.uk

★★★★☆
3.7 / 5
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Staysure Travel Insurance www.staysure.co.uk

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Latest Reviews

★★★★★

“unexpected excellent satisfaction”

Written on: 28/11/2014 by xzO'Rourke235 (1 review written)

Needing to cancel 10 week holiday due to family committment was truly astonished at the empathy shown by your customer service. Did not realise I might receive a refund less admin. charge.Most most satisfactory.One more reason why we always promote Staysure's name … Read Full Review

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★★★☆☆

“Not Transparent Internet”

Written on: 27/11/2014 by OAKTON (1 review written)

Was rang up by rep to remind of travel insurance renewal. We had already completed the form on the internet and had a price yet when rep quoted, price increased. The difference lay in medical disclosure. There is a list which allows a great variety of "illnesses" which are allowed foc. We then correctly disclosed the one which was not on list and internet price was based on that. When rep took details she said that we had to disclose the foc one as well as the other and that was why price… Read Full Review

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★★★☆☆

“Difficult process”

Written on: 27/11/2014 by Tenerifetom (1 review written)

Tried to buy online and the site rejected 3 different credit cards Phoned the 0800 number and the rep I spoke to was good except that the promise to send the documents (which were needed within 36 hour) in ten minutes failed to materialise Eventually after prompting them the documents were received in an email 12 hours later Have had better experiences… Read Full Review

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★★★★★

“simply the best”

Written on: 25/11/2014 by vickybri239 (1 review written)

we have looked around at differant insuers and found that for the money stay -sure are the best .we feel we can put our trust in stay-sure for the journey we have comeing up.we are both pentioners and this is a big thing for us and our family it puts their minds at rest as well.thankyou… Read Full Review

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★★★★★

“the lady who spoke to me on the phone went through...”

Written on: 22/11/2014 by Wood252 (1 review written)

the lady who spoke to me on the phone went through everything with me to do with medical reasons which I understood not like some insurance firms I was quite happy with the quote given to us I will definately use your insurance again and recomend you to our friends and family once again thankyou for your help… Read Full Review

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★★★★★

“Excellent once more!”

Written on: 21/11/2014 by Loraine4 (1 review written)

I found the adviser to be very helpful and professional. I am pleased to give my business to Staysure once again. I will be pleased to recommend them to anyone that I know. Thanks, once again, for your help in sorting out our insurance… Read Full Review

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★★★★★

“travel insurance”

Written on: 20/11/2014 by George1528 (1 review written)

Efficient service, 10% discount, good value, no hassle… Read Full Review

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★★★★★

“fantastic service”

Written on: 20/11/2014

very helpful gentleman sorted out prexisting medical condition to be covered and great value would recomed to anyone… Read Full Review

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★★★★★

“Staysure - Tony- Very helpfull ?”

Written on: 19/11/2014 by philbren (1 review written)

Travel ins quotes. Very helpful- great to talk with - Credit to Staysure !! Thank you.1… Read Full Review

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★★★★☆

“Easy to set up”

Written on: 18/11/2014 by 23913815 (1 review written)

Easy to set-up via the internet but why is Travel Insurance so expensive for the over 60's when there is no obvious medical conditions? Staysure and all other insurers assume that once a person is over a certain age then they must either not tell the truth on application or everyone over a certain age is 'tared with the same brush by being nearly un-insurable'!!! Staysure and all other insurance providers please note that not all over a certain age are past it and a liability!!! We silver… Read Full Review

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★★★★★

“great service easy to use web site would recommend to...”

Written on: 18/11/2014

great service easy to use web site would recommend to family and friends… Read Full Review

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★★★★★

“How nice!”

Written on: 15/11/2014 by 109Short (1 review written)

What a pleasure to talk to somebody who really understood about minor complaints that do not endanger life. There are millions of fit old people these days, but most insurers only want to inflate premiums by dwelling on routine, treatable conditions as deadly serious… Read Full Review

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★☆☆☆☆

“Hopeless Travel Insurance Refund Policy”

Written on: 13/11/2014 by 117Spencer (1 review written)

Recently I took out a single trip policy, which I subsequently sought to have extended, on the off-chance that me son and his family might ask me to stay a little longer. Without having taken the trip or in any respect having suffered any changes to my health, I requested that the return date be more flexible, and was told when you know give us another call. This would have been expensive from Canada, so I asked for the extension now. I was told this was not possible, so then I changed my… Read Full Review

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★★★★★

“ human and efficient! ”

Written on: 12/11/2014

After being rejected by a run of the mill insurance company (linked to flight company) on health grounds I was delighted not only to be accepted by Staysure but having a real friendly human being to deal with on the phone. He was very clearly spoken and was very thorough in his explanations. Not only that but he was very reliable: having told him I wanted to check out one more other company we agreed he'd give me a ring back later ...and he did , exactly at the agreed time - that saved me the… Read Full Review

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★★★★★

“Troublefree travel, just what is needed”

Written on: 12/11/2014

As always, the booking on line was seamless, with plenty of help and advice from the young lady. She pointed out accurately what each level would cover and which one would suit me for my particular requirements. She was a pleasure to chat with… Read Full Review

Staysure's Comment

Written on: 12/11/2014

Thank you for taking the time to leave your feedback. We will pass on your kind comments to our contact centre team. We do hope you have a lovely trip!

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★★☆☆☆

“Careful about winter sports ”

Written on: 10/11/2014 by andrewtugwell (1 review written)

I booked an annual policy for the 3rd year with winter sports. I know you should read all the small print but who does. The policy summary says with 17 days winter sports very clearly. What it doesn't say is that its limited to one winter sports trip only in a 12 month period. If you are going to make such an obvious limit how hard would it be to say that in the support alongside 17 days winter sports. I'm told I have to take out a second policy. I feel aggrieved but not enough to cancel and… Read Full Review

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★★★★★

“Easy Peasy Travel”

Written on: 10/11/2014 by Jackson228 (1 review written)

I would just like to say that the member of staff I spoke to was very helpful, nothing was too much trouble and she was happy for me to take my time to make sure the information I was giving was absolutely correct. There wasn't anything I disliked about the experience. I was particularly pleased with the ease of the whole arrangement… Read Full Review

Staysure's Comment

Written on: 12/11/2014

Thank you for taking the time to leave your feedback, we will pass on your kind comments to our contact centre team. We do hope you have a lovely holiday!

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★★★★☆

“Travel Insurance”

Written on: 07/11/2014 by 106Napier (1 review written)

Hooray a real person ! Speedy efficient and an excellent price, this is the second year we have gone with Staysure and I doubt if it will be the last I do hope if we have to claim they are as on the ball… Read Full Review

Staysure's Comment

Written on: 12/11/2014

Thank you for taking the time to leave your feedback, we do hope you have a lovely holiday!

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★★★★★

“travel insurance”

Written on: 07/11/2014 by jumbalaya (1 review written)

There are always to many buttons and choices .When i got to speak to a human top marks plain concise.speaking I had some medicai information to obtain and was glad to be able to Returm to him with the info without having to go through the whole process .TOP MARKS .Terry Dwyer… Read Full Review

Staysure's Response to jumbalaya's Review

Written on: 12/11/2014

Thank you for taking the time to leave your feedback Mr Dwyer, we do hope you have a lovely trip!

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★★★★★

“friendly efficient service”

Written on: 07/11/2014 by keiffyboy (2 reviews written)

If only all call centre staff were as helpful as the young man who dealt with my application! Well done sir… Read Full Review

Staysure's Response to keiffyboy's Review

Written on: 12/11/2014

Thank you for taking the time to leave your feedback, we will pass on your kind comments to the contact centre team - we do hope you have a lovely trip!

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