Staysure Travel Insurance Reviews - www.staysure.co.uk

★★★★☆
3.7 / 5
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Staysure Travel Insurance www.staysure.co.uk

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Latest Reviews

★★★★★

“holiday insurance excellent quote”

Written on: 30/01/2015 by Anaya163 (1 review written)

Very helpful at Staysure. Very happy with quote. Thank you! Would highly recommend Staysure to family and friends.how… Read Full Review

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★☆☆☆☆

“Are you sure about staysure?”

Written on: 30/01/2015 by Cooneyso259 (1 review written)

Beware and don't believe what they tell you if you think you've been lied to or misold a product you probably have don't bother with their sales or customer service teams seek advice from the finical services I have used Staysure with confidence before I had family that have worked for them in Northampton and I was utterly shocked as to what goes on they treat their customer like fools and their staff even worse at first I thought my nephew must of been exaggerating but he showed me emails… Read Full Review

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★☆☆☆☆

“You sent me someone else's insurance details”

Written on: 30/01/2015 by AnahiVargas (1 review written)

You have just sent me someone else's confirmation of insurance so I'm not impressed at all. I am a past customer. The insured has my surname, but not first name. Heaven knows what this does for people's privacy and security… Read Full Review

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★★★★★

“CLEAR AND SIMPLE”

Written on: 29/01/2015

Pleasantly surprised as how simple, how easy and how comprehensive the entire process was over the phone. Speaking to a well trained and clearly spoken operator was an added bonus. I felt she was on my side the entire time and I was very happy to take her advice and proceed accordingly. If only, if only all such 'purchases' could be so well conducted. I am delighted to have made the acquaintance of Staysure. Thank you for an excellent service… Read Full Review

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★☆☆☆☆

“staysure travel insurance wont pay out many complaints”

Written on: 28/01/2015 by steveb679 (1 review written)

DONT USE STAYSURE.bunch of unhelpful people the lot of em. refusing to payout a measly £600 air fare becaused i first filled out a claim form for my mother who was taken into hospital ill. 4 weeks later she died, and they are refusing to pay becaused they say that is a second claim. they have made making a claim a traumatic experience for all of us. imagine trying to make funeral arrangements etc, while these unhelpful sods are making life difficult. i have spread the word around bridge clubs… Read Full Review

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★★★★☆

“Highly recommended by an "oldie".”

Written on: 27/01/2015 by PeterH2 (1 review written)

83 years old, I have and have had a few medical problems and was having difficulty in completing the inter-net questionnaire for a quotation. So I used my telephone and was assisted by an an extremely patient and helpful young lady. She quoted a perfectly acceptable quotation for my requirements and I ended our conversation by telling her that if feedback was needed she would receive 10 out of 10. Unfortunately, I see that I am not allowed to include her name in this review… Read Full Review

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★★★★★

“Very Straightforward”

Written on: 27/01/2015 by Jondi154 (2 reviews written)

I am 80 years old and have pre-existing medical conditions which make travel insurance impossible with some companies and expensive with others. With Staysure there was no quibble over age and only a slight increase for my medical conditions. The overall cost for annual insurance was about the same as I paid another company last year for a single trip. I purchased over the internet and found the web site straightforward and easy to use. I was impressed… Read Full Review

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★★★★★

“excellent service”

Written on: 26/01/2015 by 134Devine (1 review written)

I was very impressed with the care & attention given by the staff member when I applied for a quote. Very professional… Read Full Review

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★★★★★

“watch this space.”

Written on: 26/01/2015 by 468Gonzales (1 review written)

Very easy to deal with,they made it a pleasure, but watch this space,....hope i never need to use it… Read Full Review

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★★★★★

“Thanks to them”

Written on: 24/01/2015 by R0binBruce (1 review written)

On the phone they efficiently and sympathetically handled our Annual Travel renewal My thanks to them on behalf of myself and my wife … Read Full Review

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★☆☆☆☆

“Holiday insurance”

Written on: 24/01/2015 by TianaBanks262 (1 review written)

1 star for the young mans politeness other than that not happy , too late to change before my holiday.having answersd honestly health issues according to my doctor which are very much under control.According to the long long list I am not covered for, I could be covered if I broke a toe nail or was stung by a bee. Like an idiot I believed your adverts never again… Read Full Review

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★★★★★

“using staysure again”

Written on: 19/01/2015 by juballgolf (1 review written)

i am using staysure travel insurance again as they make it so easy and straight forward doing it online, however i reserve commenting further as i have never had to claim , i would like to thank them for my birthday discount which is a nice customer touch,hope to use them nexty year… Read Full Review

Tindog15's Response to juballgolf's Review

Written on: 21/01/2015

Agreed. Exactly my situation also.

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Staysure's Response to juballgolf's Review

Written on: 23/01/2015

Thank you for taking the time to leave your feedback we do hope you have a lovely holiday

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Staysure's Response to juballgolf's Review

Written on: 23/01/2015

Thank you for taking the time to leave your feedback we do hope you have a lovely holiday

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★★★★★

“still the best”

Written on: 17/01/2015 by 300Lake (1 review written)

what a relief to find a company that care, clear, understanding, and took time to explain everything , this is third time we have used staysure, and all our family use them as well, would like to add, the young lady who delt with us was, a credit to the company, regards… Read Full Review

Allansr's Comment

Written on: 17/01/2015

Just wait till you try and claim .

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Staysure's Comment

Written on: 23/01/2015

We would like to assist you in any way we can. As the review centre will not allow us to leave contact details here please call our customer service team who will happily investigate the matter further for you. Many Thanks

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Staysure's Comment

Written on: 23/01/2015

Thank you for taking the time to leave your feedback, we do hope you have a lovely holiday!

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Annah68's Comment

Written on: 18/01/2015

Amazing service second to none

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Staysure's Comment

Written on: 23/01/2015

Thank you for the kind comment

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★★★★★

“Painless!”

Written on: 16/01/2015 by 432Hart (1 review written)

Really friendly ,helpful operator who helped me get insurance for my holiday. Have not used you before but will possibly again. Hate the press 1.2 at the start but everyone seems to use them ! Reasonable music while I was waiting too… Read Full Review

Allansr's Comment

Written on: 17/01/2015

Just wait till you claim

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Staysure's Comment

Written on: 23/01/2015

We would like to assist you in any way we can. As the review centre will not allow us to leave contact details here please call our customer service team who will happily investigate the matter further for you. Many Thanks

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Staysure's Comment

Written on: 23/01/2015

Thank you for taking the time to leave your feedback, we do hope you have a lovely holiday

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★★★★★

“New travel policy”

Written on: 16/01/2015 by Waughcy419 (1 review written)

excellent experience dealing with them, nice to get an operator that is so clear and helpful, a credit to your Company. … Read Full Review

Staysure's Comment

Written on: 23/01/2015

Thank you for taking the time to leave your feedback - we do hope you have some lovely trips planned!

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★★★★☆

“efficient as ever”

Written on: 16/01/2015 by Fergusonkz369 (1 review written)

always friendly and efficient - year after year. Why go anywhere else!… Read Full Review

Allansr's Comment

Written on: 17/01/2015

But - have you claimed ?

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Staysure's Comment

Written on: 23/01/2015

We would like to assist you in any way we can. As the review centre will not allow us to leave contact details here please call our customer service team who will happily investigate the matter further for you. Many Thanks

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Staysure's Comment

Written on: 23/01/2015

Thank you for taking the time to leave your feedback - we do hope you have some lovely holidays planned

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★★★★☆

“Travel Insurance Quote”

Written on: 14/01/2015 by Lexil324 (1 review written)

Insurance quote obtained 09/01/15 and finalised with Staysure 12.01.15. Chat with a man to finalise and I said please speak up because I cannot always hear clearly. I am not deaf, but need hearing aids to listen to television and sometimes when people are speaking to me. Phones are not the clearest of animals and I notice he added "hard of Hearing" to my medical requirements. Well if you had offered £1m discount on the policy I am sure I would have heard you mention it. I am not deaf, but… Read Full Review

Staysure's Comment

Written on: 23/01/2015

Thank you for taking the time to leave your feedback, we are please that you were happy with the service you received. We do hope you have a lovely holiday

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★★☆☆☆

“no 24/7 contact possible”

Written on: 12/01/2015 by nothappyhelene (1 review written)

once i receive the policy of the travel insurance i noticed it also had wintersport cover. i did not want this so i called. there would 24/7 cover on the tel nr provided. this was not the case. i then left a message for a call back. the call never happened. yikes… Read Full Review

Staysure's Response to nothappyhelene's Review

Written on: 23/01/2015

We are sorry to hear you had difficulties getting in touch, we are looking into this for you.

We would like to assist you in any way we can. As the review centre will not allow us to leave contact details here please call our customer service team or alternatively you can send a direct message to our Facebook page

Many Thanks

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★★★★★

“Curtesy,patience,and clarity.”

Written on: 12/01/2015

Staff member introduced herself with her first name, which put me at ease. Went through the questionnaire slowly and patiently,explained any doubtful areas to clarify.Well done! … Read Full Review

Allansr's Comment

Written on: 17/01/2015

They are fine until you mama a claim !

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Staysure's Comment

Written on: 23/01/2015

We would like to assist you in any way we can. As the review centre will not allow us to leave contact details here please call our customer service team who will happily investigate the matter further for you. Many Thanks

Reply to this comment

Staysure's Comment

Written on: 23/01/2015

Thank you for taking the time to leave your feedback, we will pass on your kind comments to the team - we do hope you have a lovely holiday!

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★★★☆☆

“Be careful when answering questions!”

Written on: 12/01/2015 by Vicente5 (1 review written)

I was recommended to contact Staysure when my bank stopped offering free insurance at age 80. After comparing several other insurers, Staysure appeared to be competitive so I went ahead with 2 weeks insurance and immediately booked a holiday. By doing this I was covered for cancellation costs if illness prevented travel. When the confirmation document came through, I noticed that a question to which I had answered "yes" showed as " no" on the form. When I queried this by telephone I was told… Read Full Review

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