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Written on: 19/04/2015 by reppac51 (1 review written)
We had a I Pad stolen in Tenerife Airport while going through security.My wife phoned up was told we could'nt claim.I once worked for an insurance company so i knew we could claim.After half an hour on the phone with probabley a new adviser who hadn't got a clue what he was doing because every time i answered one of his questions he said he would have to speak to someone and then came back with another question.We eventually proceeded with my claim sent receipts a photo of the original packing… Read Full Review
Written on: 22/01/2015 by qdBall70 (1 review written)
My husband has had a ski accident in France and the assistance from the Lloyds/AXA insurance is appalling. They are just poorly trained unqualified to offer any help or assistance. I have answered the same questions continually and I am still trying to sort out my husbands flight home. He is alone in France and after one week they have finally confirmed cover/authoriation, they told me at 5pm today that he could have had someone else from the party stay and look after him the the aqccident… Read Full Review
Written on: 24/09/2014 by Biijj (1 review written)
I fell criticaly ill with a brain hemorrhage while travelling to Austalia. Although I was covered by Axa travel insurance through my Lloyds gold bank account I received no help or support and was left to fend for myself. I was put in the hands of loss adjusters in Barcelona who refused to support me in any way and took three months to arrange my travell home. Y treatment throughout was disgusting… Read Full Review
Written on: 31/01/2014 by shadesign (1 review written)
My claim for a cancelled holiday was recently refused by Lloyd's underwriters, Axa on the grounds of a pre-existing condition. The holiday was booked 2 weeks after mentioning a very minor symptom during a routine visit to my GP. Six weeks later I was referred to a consultant for further investigation which unexpectedly lead to a serious operation. At the time of booking my GP wrote that I was in 'excellent health' and the outcome was most unexpected! I thought insurance was to cover you for… Read Full Review
Written on: 26/09/2013
They will always find a way not to pay out we had our camera plus some other stuff nicked from our luggage at the airport and the don't pay out because they so its valuables and you should be with them at all times even thought you have to put your luggage on the plane and they take weeks phoning you back… Read Full Review
Written on: 24/05/2013
Having recieved a letter of renewal , ( have been insured for 10 years plus ) I telephoned this morning in order to renew policy , I was questioned at great length and mentioned my wife has eye drops prescribed ( which can be purchased over the counter privatly ) The person I was speaking to , then siezed the oppourtunity to inform me that ther would be a cost involved...Another one for aservice that is supposed to be free ? on the Gold card system. I was pretty wound up at this time and culd… Read Full Review
Written on: 25/02/2013 by MissUnhappyWithLloyds (3 reviews written)
I'm so angry with Lloyds, they try ANYTHING to get out of paying. They've rejected a genuine claim where I missed my flight after a security staff strike meant people couldn't get through to the gates. After 10 months of back and forth, (they wait weeks inbetween asking for documents - they don't just give you a complete list, they kept asking for them in bits until they find something they can get you on) they eventually got me on the technicality that I couldn't prove what time I got to the… Read Full Review
Written on: 13/11/2012 by richard01322 (1 review written)
All travel firms cut corners these days. Thomson are no different and when our return flight from Cape Verde was delayed a mere 1 hour 40 minutes, we discovered that our pilots and cabin crew were unable to fly us home due to "International laws" regarding the amount of time travel industry workers can work in a single shift. For some reason we were flown some of the way home to Tenerife where we were taken to a hotel at some time after midnight. We spent much of the next day at Tenerife… Read Full Review
Written on: 28/11/2011
Shortly after we arrived onboard our cruise ship in Istanbul my husband collapsed. The ship's medical team arranged for him to be transferred to a a hospital ashore where he was kept overnight. After numerous tests he was deemed to be fit to travel. The medical expences came to over £3000 - an enourmous bill!! After hearing many bad reports of travel insurance I feared the worst. I shouldn't have worried - LLoyds/Axa paid up in full (minus the £40 excess) in 6 weeks. I cannot fault them… Read Full Review
Written on: 28/01/2011
I was delayed for two days by Thomas Cook in Egypt,I tried to make a claim with TSB and was told the document I was given by Thomas cook was not an indication as a problem with the plane and therefore they could not pay out.
Here is a the reason Thomas cook gave 'This is to confirm that TCX608L was delayed due to an unforeseen operationally significant defect which required rectification prior to further flight.
TSB said 'this could mean issues with the cabin crew'
DO NOT GET INSURANCE WITH TSB… Read Full Review
Written on: 21/12/2010
** DO NOT BE CONNED INTO SIGNING UP FOR A 'PLATINUM' ACCOUNT **
Summer 2009 my bag fell overboard on a small boat taking us to an island off Dubvrovnik - lost ipod, camera etc. When I tried to claim they said I needed a statement of what happened from the captain of the boat (and preferably the damaged items - bottom of the sea)! AND the statement had to be made at a police station! The guy didn't speak any English. They just didn't seem to think this was a ludicrous thing to ask for and… Read Full Review
Written on: 06/07/2010
Having had annual travel insurance for approx 5 years and previously covering my partners pre existing medical conditions. This year tsb decided to review the AXA POLICY Basically they gave me a new renewal verbally of £105 and then when I decided to pay for it by phone the new renewal was £240. They had recorded my previous call and confirmed I had a genuine quote of £105 but they now have a different/new policy in place and therefore the price stands at £240 Tsb will not make… Read Full Review
Written on: 29/06/2010
Just had an annual review of my existing medical conditions - no changes except for the addition of a Pacemaker
but this policy (AXA) wants to charge me an additional £250 for cover of the existing conditions - ludicrous
Lloyds TSB you can do better than this… Read Full Review
Written on: 01/03/2010 by marcdevis (1 review written)
LLoyds TSB Travel Insurance;
I have annual travel insurance policy as part of my Premier Account with Lloyds TSB and pay £20 a month for this along with AA cover etc, and now that I need to make a claim am finding out what an absolute joke of a policy this is.
The maximum claim for all valuables is just £500. Having had both mine and my partners laptop's stolen, my new camera, i pod as well as a long list of other valuables this amount does not come anywhere close to covering it.
Plus, the… Read Full Review
As rated by our community of reviewers
" Difficulty in contacting by phone, " Read More
" Criminals! " Read More
Written by AletheaO
" Excellent customer service " Read More
Written by Mckrill
" It is NOT a good product " Read More
" Claim Process Slightly Painful Otherwise Great Service " Read More