Caravan Guard Caravan Insurance Reviews

New Road, Caravan Guard Ltd, Halifax, HX1 2JZ
★★★★★
4.6 / 5
491
96% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Caravan Insurance with Caravan guard”

Written on: 29/08/2015 by Hodgestn426 (1 review written)

I asked Bawtry caravans to contact Caravan guard on my behalf. The quote I received was excellent so I thought it would be hard to beet so did not bother to shop around.The call centre lady was very pleasant and friendly.I explained that I was not going to insure until the following week so arranged for her to call me back and sure enough the call came on the time and date arranged. A very easy and pleasant experience with no paperwork to fill in or sign as they recorded conversations and store… Read Full Review

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★☆☆☆☆

“Not the helpful crew when making a claim”

Written on: 15/08/2015 by nelsonra25 (1 review written)

After over 7 weeks I am still in dispute with these people and the actual insurance group they represent, Royal and Sun Alliance. My caravan has suffered further damage whilst in their charge through a third party recovery firm. Lies have issued by this recovery firm and RSA have left me at the hands of another firm Lucas Solutions who do not seem able to realise this. I would strongly urge anyone considering this firm to do so with open eyes as their like for like quotes are not that great… Read Full Review

Caravanguard's Response to nelsonra25's Review

Written on: 17/08/2015

Hi,

We are extremely sorry that our claims service has not lived up to your expectations and that it has taken a while to investigate your claim.

Caravan Guard makes the very best effort to deliver a fair, professional and honest service to its customers at all times. Most of our claimants are very pleased with the overall standard of claims service, rating it as good or exceptional.

However, your feedback is really valuable to us, as we continually work with our loss adjusters and insurers to improve the claims service we deliver. We’re aware of your individual circumstances and our underwriters are looking to resolve the situation as soon as possible within the eight week period referred to in your policy, under the section ‘Our commitment to customer service’.

Kind regards,
Caravan Guard

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Nelsonra25's reply to Caravanguard's Comment

Written on: 17/08/2015

Wow let's go for the maximum time! Not sure about the professional or honest service I have received since it contains lies from the third party recovery service.

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★★★★★

“Helpful and great service Would recommend to anyone...”

Written on: 15/08/2015 by bgKirby16 (1 review written)

Helpful and great service Would recommend to anyone and the lady that done my quote was very nice… Read Full Review

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★★★★★

“Knowledgable, and competative premiums”

Written on: 11/08/2015 by 1951Fraser (1 review written)

Third year of renewal as I cannot beat it anywhere else. Quick to answer phone, and offer a call back service should you be in que. Knowledgible, helpful efficient staff. Not had to claim but one hopes its dealt with in same manner. Would recommend… Read Full Review

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★★★★★

“Great caravan insurance”

Written on: 05/08/2015 by rogpos (1 review written)

Good value, good service what else is there to say?… Read Full Review

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★☆☆☆☆

“Appallingly Bad”

Written on: 05/08/2015

We have been insured with this company for nearly seven years, and never made a single claim until two years ago. Our touring caravan was damaged whilst in an outdoor storage facility. We notified caravanguard in September 2013, initially they were quite helpful and asked us to get quotes. Then they sent a loss adjuster out in February 2015, 5 months later!!. They turned down the claim stating the damage was caused by wear and tear, when we said the caravan had not been towed, they changed the… Read Full Review

Caravanguard's Comment

Written on: 10/08/2015

Hi,

Caravan Guard makes the very best effort to deliver a fair, professional and honest service to its customers at all times. The vast majority of claimants are very pleased with our overall standard of claims service received, rating it as above average or exceptional.

We are extremely sorry that we did not handle your claim with our usual efficiency.

With thousands of claims every year, very occasionally we may get things wrong but we strive to learn from every such experience to ensure that it doesn't happen again. We continually work with our loss adjusters and insurers to improve the claims service we deliver.

We are pleased to see that you are now in receipt of your settlement and hope you can enjoy the rest of the year with your caravan.

Kind regards,
Caravan Guard

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★★★★★

“Very good service. I liked the 10 day free inurance...”

Written on: 04/08/2015 by 238Young (1 review written)

Very good service. I liked the 10 day free inurance giving me peace of mind when picking up Motorhome & not having to rush in & take any old insurance. Customer Service very good & staff very helpful & polite. Plenty of cover for personal items & Breakdown included as well. Price for 1 year is excellent & looking forward to renewing next year… Read Full Review

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★★★★★

“Caravan renewal after time had lapsed”

Written on: 31/07/2015 by ReneePoole (1 review written)

Very easy to renew even though time had lapsed. Covered all my needs with UK holidays and weekend Rallies. Spoke to an extremely helpful chap who had a sense of humour, made listening to the spiel they have to give you more enjoyable. Excellent service and extremely detailed. Recommended… Read Full Review

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★★★★★

“Betsy”

Written on: 22/07/2015

Sending me all the detail before my insurance was a great help no long phone calls. The lady who dealt with me was very polite and in no hurry which as an oldie is good because I dont, always have things to hand. Thanks big time… Read Full Review

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★★★★★

“Insurance tailored to motorhome and caravan owners”

Written on: 15/07/2015 by alCopeland45 (1 review written)

They seem to have thought of everything the motorhome or caravan owner would want. Lots of flexibility about which features to include e.g. cover abroad. You can cut the cost by reducing the maximum annual mileage. Very helpful staff when renewing. Allowed me to record two storage locations, so if I decide to start storing the van in my drive rather than the storage site I can do this without needing to pay an admin fee… Read Full Review

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★★★★★

“GOOD VALUE AND COMPREHENSIVE PACKAGE LOVE CUSTOMER...”

Written on: 15/07/2015 by fdLamont375 (1 review written)

GOOD VALUE AND COMPREHENSIVE PACKAGE LOVE CUSTOMER SERVICE ATTITUDE… Read Full Review

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★★★★★

“Excellent Service and Cover”

Written on: 14/07/2015 by Ezekiela264 (1 review written)

I have insured my caravan with Caravan Guard for very many years. The team members are easy to talk to, friendly and extremely helpful. The cover provided is exactly what we require, with the options to exclude items covered by our household insurance [Not all insurers do this] In a word - excellent… Read Full Review

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★★★★★

“why i chose caravan guard insurance”

Written on: 13/07/2015 by macarter1145 (1 review written)

The people are so friendly and explain everything in simple terms very happy person… Read Full Review

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★★★★★

“Great personal service and advice ”

Written on: 03/07/2015 by Kelvinc15 (1 review written)

We had been struggling to obtain new caravan insurance for bringing our van - stored in Pors Peron, Beuzec Cap Sizun, Brittany, for past two years - back to the UK, with cover for a friend who will be towing it back for us. Caravan Club would not do it but suggested Look Insurance who were not interested, so contacted other insurers by email but got no response. Having received a personalized letter from Caravan Guard some time ago, I thought I should give them a call. What a pleasant… Read Full Review

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★★★★★

“Good friendly service”

Written on: 01/07/2015 by Arnold132 (1 review written)

Dealt with renewing policy quick and easy… Read Full Review

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★★★★★

“EXCELLENT SERVICE AND COMPETIVE PRICE”

Written on: 29/06/2015 by Maiaq331 (1 review written)

Have stayed with this company because: a. Competitive pricing each year. b. When making a claim everthing was dealt with efficently and without the hassel associated with other insurers c. Staff have always been helpful, informative and pleasant to deal with. Thankyou Caravan Guard… Read Full Review

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★★★★★

“Excellent service and very competitive ”

Written on: 29/06/2015 by Foggyparrot (1 review written)

The person we spoke to was absolutely lovely. We have insurance with Leisuredays for our holiday home so naturally turned to them for our tourer. Caravan Guard are the touring caravan division and they could not have been better to deal with. They are helpful, thorough and pleasant. It is also good to know that they are very competitive on pricing. I would thoroughly recommend them to anyone who needs either touring or static caravan insurance. Thank you… Read Full Review

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★★★★★

“Motorhome Insurance renewal!”

Written on: 27/06/2015 by Terryqr301 (1 review written)

Renewed my motor home insurance for the 3rd year running because I found only one company could give me all of the things Caravan Guard could but the difference was minimal. Also having had to use the breakdown service they provide this year I was completly satisfied with this service I was sorted and on my way for a great holiday in the North of Scotland in no time at all. Up to now there are no negatives to report on, service is friendly and for me me I am not bombarded with phone calls from… Read Full Review

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★★★★★

“pleasant, efficient service”

Written on: 27/06/2015 by Jjarentowski (1 review written)

i was pleasantly surprised today to be guided through the process of renewing my caravan insurance in a polite and efficient manner from the receptionist. Thank you… Read Full Review

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★★★★☆

“Motorhome Insurance”

Written on: 22/06/2015 by Camperman27 (1 review written)

Been insured with Caravan Gaurd for a few years now. we have claimed for 2 new windscreens and broken down in France. The screens were done no problem. The French breakdown was handled well by the U K call centre, the French breakdown company may have got 3 stars, the garage they took us to would have got minus stars they were so laid back and disinterested, but that wasn't Caravan Gaurds fault and the call centre did their best to make sure we were comfortable and safe. The most impressive… Read Full Review

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