Caravan Guard Caravan Insurance Reviews

New Road, Caravan Guard Ltd, Halifax, HX1 2JZ
★★★★★
4.6 / 5
96% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★☆☆

“misleading ”

Written on: 23/03/2015 by Lacroix1958 (1 review written)

Have been with caravan guard some years ,this year i got my renewal by post and i went on the phone to renew the insurance,and to my disbelief they increased the quote just after i had answered all of the questions, and the yound ladie could not explain why it had changed from the postal quote, ,,not happy,, … Read Full Review

Caravanguard's Comment

Written on: 25/03/2015

Hi,

We are extremely sorry to hear that you weren’t completely satisfied with the service we provided recently.

Without knowing the full details of your policy, it’s difficult to comment on the particulars of the renewal call. However, we pride ourselves on delivering brilliant customer experiences here at Caravan Guard, and so I would like to take a moment to explain why your premium may have increased on this occasion.

The price quoted on the renewal pack that’s mailed in the post is based on the details provided when the policy was initially taken out. Naturally, policyholders’ circumstances do sometimes change throughout the year, so we always encourage customers to inform us of any changes over the phone before they renew with us.

To ensure the details of the policy are up-to-date, our advisers will ask if any of the following has changed:

• Contact Details
• Occupation
• Storage address
• Main caravan details
• Sums insured
• Change in excess

They will also ask if additional security has been fitted to the caravan or motorhome and whether European cover, emergency expenses cover, and legal expenses cover are to be included on the policy. Furthermore, policyholders will be asked if they have an additional year's no claims discount to apply and if they would like to protect it for a small fee.

The answers provided here are factored in when calculating the renewal premium. If there’s a change to the sums insured on a new for old policy for example, the value of a new replacement model will most likely increase year on year, meaning the total annual premium increases. Similarly, if they decide to increase equipment or personal effects cover, the premium could increase.

A change in home or storage address could impact the premium too, particularly if the unit is moved from a secure storage location to an unsecured park or postcode. Policyholders who remove certain security devices (e.g. tracker and axle wheel lock) from their caravan or motorhome may also see an increase in their premium as such items generate sizeable discounts.

I hope this offers some clarification on why a change in postal or storage address may have affected your premium.

If you have any further questions or queries, please email us.

Kind regards

Lucie

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★★★★☆

“Renewal of Caravan Insurance”

Written on: 23/03/2015 by Ellisb307 (1 review written)

I have just renewed my Caravan Insurance and after having a large claim last year I was very pleased to see how competitive my renewal cost was… Read Full Review

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★★★★★

“Renewal of Touring Caravan Insurance again”

Written on: 21/03/2015

Excellent customer service staff, very helpful and polite at all times, they always go through the cover in detail to make sure you have the correct level of cover. I have just renewed again having been with them for several years and would not hesitate to recommend to others (have done several times)… Read Full Review

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★★★★★

“Motorhome Insurance Renewal”

Written on: 20/03/2015 by JovanLane123 (1 review written)

Have been with Caravan Guard for over four years now, extremely helpful at all times, always give unbiased information. Prices are as good as anywhere else. don't even bother to shop around any more. no high priced phone lines to ring highly satisfied. Would recommend every time… Read Full Review

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★★★★★

“Very easy to renew my insurance staff very pleasent...”

Written on: 19/03/2015 by johnscamper (1 review written)

Very easy to renew my insurance staff very pleasent and helpful, would recommend Caravan Guard to friends… Read Full Review

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★★★★★

“Easy and Helpful on-line submission”

Written on: 18/03/2015 by Karlee66 (1 review written)

This site was recommended by the company we brought the motorhome from (Birk Brow Leisure)and I am pleased that I followed their advice. The on-line submission was really helpful with hints and tips on how to fill in the required information. It was not 'chewy' like some of the other sites are. I initially looked at some comparison sites and then tried Caravan Guard, who are very competative with additional benefits from others. They have forwarded me my documentation to download and as with… Read Full Review

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★★★★☆

“Plain speaking good service”

Written on: 17/03/2015

As caravan newcomers we did not understand what we needed.Caravan Guard helped by talking thru'the process.The policy was actually easier to comprehend than others.Finally, the cost was significantly lower than others… Read Full Review

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★★★★★

“Always found all persons very polite and courteous...”

Written on: 16/03/2015

Always found all persons very polite and courteous over renewals, queries and response to our unfortunate accident two years ago was fantastic. I particularly like the knowledge of the renewal team when I have called to query items on my policy or to change things they have always been very efficient… Read Full Review

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★★★★☆

“Caravan Insurance Renewal”

Written on: 15/03/2015 by Melinav236 (1 review written)

I was dealt with in a friendly and professional manner. The cost of renewal was competitive and the Company is well known. I would not hesitate in recommending to friends and family… Read Full Review

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★★★★★

“Renewing policy ”

Written on: 14/03/2015 by Holmes84 (1 review written)

Really quick and informative experiance. Very professional staff, making sure I understood my policy and ensuring I was satisfied with the amount of cover I had. Well done Caravan Guard… Read Full Review

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★★★★★

“rewards the security conscious”

Written on: 13/03/2015 by JohnathanLowe1945 (1 review written)

Fair price and decent cover which recognises the care I take of my caravan. I have multiple security devices and keep the caravan in a secure location - many policies do not recognise this in their pricing. CaravanGuard seems to reward careful owners. I have no experience of their willingness to pay out a claim and hope never to need to… Read Full Review

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★★★★★

“prompt/effient/courtous and a fair price”

Written on: 12/03/2015 by Glass28 (1 review written)

what more can you ask in a firm ,well done… Read Full Review

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★★★★★

“Top of the pile”

Written on: 11/03/2015 by wrByrne304 (1 review written)

Caravan Guard are for me the best around. Efficient, helpful, courteous staff to deal with you. Excellent prices and easy to understand quotes. Brilliant service from beginning to end. Together with great price gives me a real feel good factor! Well done to all at Caravan Guard… Read Full Review

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★★★★★

“Touring Caravan Renewal”

Written on: 09/03/2015 by smchandler (1 review written)

Renewal was quick simple and was able to review my cover at the same time to ensure was not insuring for something not required and that cover was correct. In comparison to others excellent service with very competitive cost… Read Full Review

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★★★★★

“superb”

Written on: 07/03/2015 by mikeyblue007 (1 review written)

been with caravan guard for 8 years now and always found them helpful and informative, whenever ive had to ring up for information or advice there customer service staff have always been friendly and prompt. I would recommend them and have done to friends and family… Read Full Review

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★★★★★

“VALUE”

Written on: 04/03/2015

True value can only be judged in the event of a claim. In my case, I found Caravan Guard represented true value when they expertly handled my claim. My claim was slightly unusual in as much that my vehicle was damaged maliciously on my own driveway. Despite a difficulty with a recovery vehicle which was not able to remove my vehicle, an alternative solution was found by Caravan Guard. My claim was expertly handled in a short time by a single contact person. It is essential, in my opinion, to… Read Full Review

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★★★★★

“Excellent Service again from Caravan Guard Insurance”

Written on: 03/03/2015 by Wright201 (1 review written)

The lady at Caravan guard and I went through the policy in great detail, to confirm I had the correct cover, in doing so we discovered a important part was unaccounted for. This would of cost me a considerable amount of money, if a accident had happened. Yet again a good service by the staff, thanks… Read Full Review

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★★★★★

“E xcellent! !!”

Written on: 24/02/2015 by Bowers1973 (1 review written)

Excellent efficient company to deal with. Staff very helpful and friendly. Have recommended to other caravan owners… Read Full Review

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★★★★★

“MY CARAVAN INSURANCE”

Written on: 22/02/2015

I WAS VERY IMPRESSED WITH THE HELP I WAS GIVEN WHEN I WAS LOOKING TO CHANGE MY CARAVAN INSURANCE THEY WERE HELPFULL POLITE AND TALKED ME THROUGH MY NEEDS SO THAT I ENDED HAVING THE INSURANCE I WANTED TO SUIT MY OWN REQUIRMENTS NOT TRYING TO GIVE ME SOME THING I DID NOT REQUIRE… Read Full Review

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★★★★★

“Good, efficient service”

Written on: 20/02/2015 by MaximillianMcDowell416 (1 review written)

I was very impressed with the service I received. This is the first motorhome we have bought and the person I spoke to was very helpful in advising us of the things we need to think about especially as we are taking our outfit abroad this year.He wasn't pushy at all, just very professional. Thank you, I have peace of mind that if we have any problems with our motorhome they will be sorted out quickly… Read Full Review

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