Caravan Guard Caravan Insurance Reviews

New Road, Caravan Guard Ltd, Halifax, HX1 2JZ
★★★★★
4.6 / 5
95% of users recommend this
  • Customer Service

  • Value For Money

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Caravan Guard Caravan Insurance

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Latest Reviews

★★★★★

“If the cover is as good as the service it will be very...”

Written on: 27/07/2014 by McCainri233 (1 review written)

I got a couple of quotes, then came across Caravan Guard, and found the Freephone service excellent, and the price and product much more reasonable than the others, Thankyou… Read Full Review

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★★★★★

“Quick and efficient ”

Written on: 26/07/2014 by Cantrell161 (1 review written)

I was giving a quote which is very reasonable and it didn't take ages either it was quick and efficient… Read Full Review

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★★★★★

“Campervan Caravan greatest Guard.”

Written on: 16/07/2014 by Keyla268 (1 review written)

Dealt with very quickly no hanging around listening to awful music as an old client info at hand so done and dusted inno time. Information sent to motorhome dealer by e-mail great No bad points as far as I am concerned… Read Full Review

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★★★★☆

“I have always been happy with Caravan guard but on...”

Written on: 10/07/2014 by AllyMiddleton (1 review written)

I have always been happy with Caravan guard but on this occasion, I have found the way my insurance has been sent to myself by e mail annoying, I have never requested at any time that my insurance be sent to me by email, I only have requested postal. Having renewed my policy by credit card even though I requested my renewal be sent by post only, I received an e mail with regard to my insurance. I opened this email PDF and I was surprised to find my policy details on this PDF this included my… Read Full Review

Caravanguard's Comment

Written on: 17/07/2014

Hi,

Many thanks for sharing your feedback. We’re sorry to hear that you weren’t entirely happy with the service you received from us.

Please accept our apologies for sending your insurance documents via email.

Customers are usually given the choice to have documents delivered by post or email or both. We will make sure that you only receive documents in the post as requested going forward and assure you that despite the outcome in this case, we are happy to accommodate customers with internet safety concerns to receive post documents only.

Whilst some people like yourself prefer to receive hard copies only, we find that many of our customers appreciate the speed and convenience email documentation offers.

We offer postal documents at no extra charge however, customers that do choose to have their policy documents delivered purely electronically, allow us to make a £1 donation to national charity Heart Research UK through our ‘Paperless Policies’ initiative.

Again on behalf of everyone here I would like to apologise for any stress and inconvenience caused.

Kind Regards

Lucie
Caravan Guard

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★★★★★

“Good quality service”

Written on: 09/07/2014 by Bennett75 (1 review written)

The person that I spoke to on the phone was most helpful and very polite. He explained things well and I was pleased to take out my policy with Caravan Guard. I was sent two quotes to my email address and was able to consider and look at the terms and conditions. I was phoned back at a time that was convenient to me… Read Full Review

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★★★★☆

“renewal documents for 2014-15”

Written on: 09/07/2014

just received the renewal quote for the upcoming year, i did not like the built in breakdown cover as i already had this with my car and motorhome, however on shopping around many insurance providers had the same condition if this had been discussed in my original enquirery for cover it would have saved me £44 over the last two years, (so dissapointed with this). however my main reason for renewing this year was the fact the quote was competative and honest which i like, some quotes were… Read Full Review

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★★★★★

“Simply the best !”

Written on: 08/07/2014

Superb quick, professional and personable experience after phoning one of the team after needing some questions answered after doing the online quote. Great price out of all others I tried too and was actually £150 cheaper than the caravan club for example. Documents emailed within a few hours and you have the option of hard copies too ! Great reviews for this company too which cemented my decision to use these people… Read Full Review

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★☆☆☆☆

“Poor response”

Written on: 08/07/2014 by yardog (1 review written)

Follow damage reported in Febuary ,i was told to TAKE my damaged caravan to get the estijate but due to the fact i have just started treatment for cancer was unable to do until April when i got someone to tow for me . 2 estimates where the sent by post and lost by Royal Sun Alliance the underwriters...After many phone calls 1 duplicate was emailed the begining of June although the estimate was only approx £500 they insisted on sending out a cliams adjuster. So now after having to cancel 2… Read Full Review

Caravanguard's Response to yardog's Review

Written on: 08/07/2014

Dear Sir/Madam,

At Caravan Guard we endeavour to ensure the highest standard of service is delivered at all times, and so we were extremely sorry to hear about the issues you've been having.

It’s difficult to comment on the particulars of your claim without further details.

Although our customer claims are handled by underwriters Royal & Sun Alliance Insurance plc, we do have an in house claims liaison team based at our Halifax offices who can investigate the reasons for any delays in settling a claim.

Please contact us and ask for the Claims Liaison team who will be more than happy to look into your claim for you.

Again, please accept our apologies and rest assured that we will do all we can to ensure that everything is rectified to your satisfaction.

Kind regards,

Caravan Guard

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★★★★★

“Excellent!!”

Written on: 30/06/2014 by MaximillianHarper (1 review written)

Lovely advisor sorted all the issues we had. Amazing service and best price… Read Full Review

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★★★★★

“Extremely helpful & efficient”

Written on: 28/06/2014 by Hopefully58 (1 review written)

I had the pleasure of speaking to a charming young man who spent time ensuring the policy was right for our needs. Very friendly & helpful, I didn't feel rushed. Nothing was too much trouble. I cannot remember who I spoke to on my initial phone call, but he was also very friendly & personable. The whole process was stress free & indeed very relaxing. Thank you, I am so pleased I found Caravan Guard via an Internet search. The documents came through in moments & will be forwarded on my behalf… Read Full Review

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★★★★★

“concise explantions andalternatives for a new customer”

Written on: 27/06/2014

I am a new customer having just changed my caravan. Everything clearly explained including my alternatives and the requirements made of me. I received my documents by email and on emailing a query back to them I very quickly had a phone call from them to answer the query. It was also cheeper than my previous insurers renewal quote… Read Full Review

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★★★★★

“Caravan insurance renewal”

Written on: 25/06/2014 by Pete878 (1 review written)

My experience in renewing my policy was excellent and the operator was honest in trying to keep the cost down for me. Would highly recommend to friends and family… Read Full Review

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★★★★★

“Always helpful”

Written on: 23/06/2014 by peppersvan (1 review written)

I have had a Caravan policy with you for some years, i needed to change the named driver, as my husband drives the van more than me now. i have wanted to change over for the last two renewals, but did not because i thought it would cause lots of paperwork, questions ect. Instead two nice young ladies dealt with the change easily and efficiently, what a relief, Thank you Caravan guard. Nice to do business with you. So many companies these days talk the talk, but when it comes to the… Read Full Review

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★★★★★

“up date”

Written on: 21/06/2014 by cbHudson50 (1 review written)

The girl was good and helpful and put me right with my insurance policy… Read Full Review

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★★★★★

“Easy Online Renewal”

Written on: 16/06/2014 by Geordietaff (1 review written)

Pleased to note that during my renewal the current market value was reviewed compared to the pre-printed renewal slip. Caravan had dropped £300 on Glass's Guide in 12 months which was reflected in a premium reduction on the overall annual value quoted in the renewal letter. Very useful to get an up to date valuation also. Pleased that all current security fittings were reviewed and storage location. Reduction in premium actually meant that I took up the protected NCB also as in effect this… Read Full Review

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★★★★☆

“Always a friendly voice, no hard sell, just...”

Written on: 15/06/2014 by Fordzj39 (1 review written)

Always a friendly voice, no hard sell, just information, and great newsletters… Read Full Review

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★★★★★

“Great customer service”

Written on: 14/06/2014

Thank you so much for talking us newbies through our first caravan insurance policy you made it easy to understand. Very competitive quote which covered exactly what we were looking for. Thoroughly recommended. I liked the down to earth approach and the easy to understand paperwork. Nothing to improve on so far, you called us back exactly when agreed. Yes there may be slightly cheaper policies out there but beware what they cover!… Read Full Review

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★☆☆☆☆

“what has gone wrong? ”

Written on: 14/06/2014 by NathanialHarris-Alt244 (1 review written)

Last year and at renewal this company were first class, this year their service and promises have been hopeless Perhaps they have been taken over by a faceless corporation as they now seem just like every other comoany out there… Read Full Review

Caravanguard's Comment

Written on: 16/06/2014

Hi Nathanial,

I’m really sorry to hear that you’re unhappy with our service.

We have tried to find your details but there is no record of a Nathanial Harris on our system. Perhaps the policy is under a different name?

As we pride ourselves on offering a high quality of service we’d very much like to find out the reason for your unhappiness so we can try to resolve the problem.

If you would like to get in touch using the ‘Contact Via Email’ function at the top of our Review Centre page and provide more information, I’d be very happy to look at the matter in more detail.

Many thanks

Lucie
Caravan Guard

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★★★★★

“Great service”

Written on: 10/06/2014 by Phillips393 (1 review written)

Cheapest price on quote zone, excellent service when called, never had a problem changing details. Just really really good… Read Full Review

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★★★★☆

“Great service”

Written on: 09/06/2014 by AlwayshadaBailey (1 review written)

Timely telephone call recieved for renewal of caravan insurance. Very patient, helpful and in particular suggestions made without being forceful when called back to renewal policy. A pleasant experience… Read Full Review

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