Caravan Guard Caravan Insurance Reviews

New Road, Caravan Guard Ltd, Halifax, HX1 2JZ
★★★★★
4.6 / 5
95% of users recommend this
  • Customer Service

  • Value For Money

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Caravan Guard Caravan Insurance

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Latest Reviews

★★★★☆

“Five years of good service”

Written on: 17/08/2014 by Layton1994 (1 review written)

We are happy with the service provided and feel confident when we travel abroad in our motor home we have the best protection should anything go wrong. This year we got a cheaper quote from another insurer but Caravan Guard provided a very competitive quote and in fact beat the competitor. … Read Full Review

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★★★★☆

“Professional and Fair”

Written on: 15/08/2014 by hollybons (1 review written)

I like the clarity that Caravan Guard present, both in their documentation and in their dealings on the telephone. Their cover is good for the premium paid and I feel confident that if I should ever have to make a claim that they would deal with it speedily and fairly. I cannot think of anything I don't like about the company. Their Call Centre operators are courteous and knowledgeable and don't keep you hanging on the telephone for ages… Read Full Review

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★★★★★

“Excellent breakdown service”

Written on: 10/08/2014 by 20Donaldson (1 review written)

Our motorhome broke down near Telford. We phoned Caravanguard. They were helpful, asked sensible questions, provided advice (get out of the vehicle etc) and said there would be help within an hour. A rescue van appeared within 45 minutes, diagnosed the problem, and got us off a busy road to a place of safety. The technician told us that it would need a recovery vehicle, and called for one. We were told that the vehicle was currently recovering another vehicle but would be with us within… Read Full Review

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★★★★★

“Great Service on Renewal”

Written on: 07/08/2014 by sonofdavid (3 reviews written)

I have never had to make a claim and hope I don't have to, but on the service I experienced since changing me holiday home, I must say that I have to award five stars. The operators I had contact with were very courteous, knowledgeable and helpful when I updated my policy and on renewal I had a reduction in my premium. Thus far I have had a great experience with Leisuredays/ Caravan Guard… Read Full Review

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★★★★☆

“good but not completely happy”

Written on: 05/08/2014 by ard120 (1 review written)

I have renewed with caravan guard again and as always found the service great but one thing that did annoy me was that after speaking with a member of staff I was sent a renewal price, when I contacted them to renew I was told that the price would be £30 more due to a change in the New for old price, this I appreciate but why was I not given the correct price at the beginning, saying that the price finally quoted was still over £100 cheaper than other big companies but £240 more than some… Read Full Review

Caravanguard's Response to ard120's Review

Written on: 07/08/2014

Hi

Thank you for sharing your feedback. We’re sorry to hear that the service you received did not meet your expectations on this occasion.

Each year we attempt to call our customers to update their details before we send out a renewal invitation. If we’re not successful we send this out based on the information we currently hold. Our letter invites customers to contact us so that we can conduct a full renewal review, as we can only adjust policy details at a customer’s request.

For New For Old cover to apply, a caravan needs to be insured at the brand new cost of a equivalent replacement, which means your sum insured needs to be reviewed at every renewal. We understand it’s frustrating when your renewal premium is increased, but please be assured that we do this to ensure that in the event of a claim you are correctly insured.

Again on behalf of Caravan Guard, I would like to apologise for any inconvenience caused. If you would still like to speak to one of our friendly advisers about our renewal process then please feel free to contact us.

Kind regards

Thea
Caravan Guard

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★★★★☆

“Very quick and efficient”

Written on: 04/08/2014 by LiamMacMillan (1 review written)

Excellent service so far… Read Full Review

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★★★★★

“If the cover is as good as the service it will be very...”

Written on: 27/07/2014 by McCainri233 (1 review written)

I got a couple of quotes, then came across Caravan Guard, and found the Freephone service excellent, and the price and product much more reasonable than the others, Thankyou… Read Full Review

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★★★★★

“Quick and efficient ”

Written on: 26/07/2014 by Cantrell161 (1 review written)

I was giving a quote which is very reasonable and it didn't take ages either it was quick and efficient… Read Full Review

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★★★★★

“Campervan Caravan greatest Guard.”

Written on: 16/07/2014 by Keyla268 (1 review written)

Dealt with very quickly no hanging around listening to awful music as an old client info at hand so done and dusted inno time. Information sent to motorhome dealer by e-mail great No bad points as far as I am concerned… Read Full Review

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★★★★☆

“I have always been happy with Caravan guard but on...”

Written on: 10/07/2014 by AllyMiddleton (1 review written)

I have always been happy with Caravan guard but on this occasion, I have found the way my insurance has been sent to myself by e mail annoying, I have never requested at any time that my insurance be sent to me by email, I only have requested postal. Having renewed my policy by credit card even though I requested my renewal be sent by post only, I received an e mail with regard to my insurance. I opened this email PDF and I was surprised to find my policy details on this PDF this included my… Read Full Review

Caravanguard's Comment

Written on: 17/07/2014

Hi,

Many thanks for sharing your feedback. We’re sorry to hear that you weren’t entirely happy with the service you received from us.

Please accept our apologies for sending your insurance documents via email.

Customers are usually given the choice to have documents delivered by post or email or both. We will make sure that you only receive documents in the post as requested going forward and assure you that despite the outcome in this case, we are happy to accommodate customers with internet safety concerns to receive post documents only.

Whilst some people like yourself prefer to receive hard copies only, we find that many of our customers appreciate the speed and convenience email documentation offers.

We offer postal documents at no extra charge however, customers that do choose to have their policy documents delivered purely electronically, allow us to make a £1 donation to national charity Heart Research UK through our ‘Paperless Policies’ initiative.

Again on behalf of everyone here I would like to apologise for any stress and inconvenience caused.

Kind Regards

Lucie
Caravan Guard

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★★★★★

“Good quality service”

Written on: 09/07/2014 by Bennett75 (1 review written)

The person that I spoke to on the phone was most helpful and very polite. He explained things well and I was pleased to take out my policy with Caravan Guard. I was sent two quotes to my email address and was able to consider and look at the terms and conditions. I was phoned back at a time that was convenient to me… Read Full Review

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★★★★☆

“renewal documents for 2014-15”

Written on: 09/07/2014

just received the renewal quote for the upcoming year, i did not like the built in breakdown cover as i already had this with my car and motorhome, however on shopping around many insurance providers had the same condition if this had been discussed in my original enquirery for cover it would have saved me £44 over the last two years, (so dissapointed with this). however my main reason for renewing this year was the fact the quote was competative and honest which i like, some quotes were… Read Full Review

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★★★★★

“Simply the best !”

Written on: 08/07/2014

Superb quick, professional and personable experience after phoning one of the team after needing some questions answered after doing the online quote. Great price out of all others I tried too and was actually £150 cheaper than the caravan club for example. Documents emailed within a few hours and you have the option of hard copies too ! Great reviews for this company too which cemented my decision to use these people… Read Full Review

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★☆☆☆☆

“Poor response”

Written on: 08/07/2014 by yardog (1 review written)

Follow damage reported in Febuary ,i was told to TAKE my damaged caravan to get the estijate but due to the fact i have just started treatment for cancer was unable to do until April when i got someone to tow for me . 2 estimates where the sent by post and lost by Royal Sun Alliance the underwriters...After many phone calls 1 duplicate was emailed the begining of June although the estimate was only approx £500 they insisted on sending out a cliams adjuster. So now after having to cancel 2… Read Full Review

Caravanguard's Response to yardog's Review

Written on: 08/07/2014

Dear Sir/Madam,

At Caravan Guard we endeavour to ensure the highest standard of service is delivered at all times, and so we were extremely sorry to hear about the issues you've been having.

It’s difficult to comment on the particulars of your claim without further details.

Although our customer claims are handled by underwriters Royal & Sun Alliance Insurance plc, we do have an in house claims liaison team based at our Halifax offices who can investigate the reasons for any delays in settling a claim.

Please contact us and ask for the Claims Liaison team who will be more than happy to look into your claim for you.

Again, please accept our apologies and rest assured that we will do all we can to ensure that everything is rectified to your satisfaction.

Kind regards,

Caravan Guard

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★★★★★

“Excellent!!”

Written on: 30/06/2014 by MaximillianHarper (1 review written)

Lovely advisor sorted all the issues we had. Amazing service and best price… Read Full Review

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★★★★★

“Extremely helpful & efficient”

Written on: 28/06/2014 by Hopefully58 (1 review written)

I had the pleasure of speaking to a charming young man who spent time ensuring the policy was right for our needs. Very friendly & helpful, I didn't feel rushed. Nothing was too much trouble. I cannot remember who I spoke to on my initial phone call, but he was also very friendly & personable. The whole process was stress free & indeed very relaxing. Thank you, I am so pleased I found Caravan Guard via an Internet search. The documents came through in moments & will be forwarded on my behalf… Read Full Review

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★★★★★

“concise explantions andalternatives for a new customer”

Written on: 27/06/2014

I am a new customer having just changed my caravan. Everything clearly explained including my alternatives and the requirements made of me. I received my documents by email and on emailing a query back to them I very quickly had a phone call from them to answer the query. It was also cheeper than my previous insurers renewal quote… Read Full Review

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★★★★★

“Caravan insurance renewal”

Written on: 25/06/2014 by Pete878 (1 review written)

My experience in renewing my policy was excellent and the operator was honest in trying to keep the cost down for me. Would highly recommend to friends and family… Read Full Review

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★★★★★

“Always helpful”

Written on: 23/06/2014 by peppersvan (1 review written)

I have had a Caravan policy with you for some years, i needed to change the named driver, as my husband drives the van more than me now. i have wanted to change over for the last two renewals, but did not because i thought it would cause lots of paperwork, questions ect. Instead two nice young ladies dealt with the change easily and efficiently, what a relief, Thank you Caravan guard. Nice to do business with you. So many companies these days talk the talk, but when it comes to the… Read Full Review

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★★★★★

“up date”

Written on: 21/06/2014 by cbHudson50 (1 review written)

The girl was good and helpful and put me right with my insurance policy… Read Full Review

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