Caravan Guard Caravan Insurance Reviews

New Road, Caravan Guard Ltd, Halifax, HX1 2JZ
★★★★★
4.6 / 5
95% of users recommend this
  • Customer Service

  • Value For Money

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Caravan Guard Caravan Insurance

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Latest Reviews

★★★★★

“Polite and professional”

Written on: 11/10/2014 by GaugeGriffin148 (1 review written)

I've been with caravan guard for a number of years but decided it was time to look elsewhere to see if I could get a cheaper quote...answer...yes there are cheaper and more expensive quotes available...however the customer service and knowledge provided by caravan guard is very hard to beat...they are also very patient and when i came off the phone ( following a call back request) I felt like a valued customer. Needless to say they can have my custom every time...!!! … Read Full Review

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★★★★★

“Caravanette Insurance”

Written on: 10/10/2014 by ycSoto120 (1 review written)

Easy to deal with.Precise in their explanation.Not had to put it to the test but follow up with good documents and help.Not the cheapest but by far not the most expensive. Think it is great to fill on line your application....then talk to a friendly Yorkshire lass to review and accept on the telephone. its not true what they say about Halifax. Top marks… Read Full Review

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★★★★★

“clear concise cover”

Written on: 22/09/2014 by aeWren345 (1 review written)

The policy document is clear. The service and information provided was very clear and prompt… Read Full Review

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★★★★★

“great value and service”

Written on: 20/09/2014 by fgCowan218 (1 review written)

Great value insurance covers everything we require. Easy phone set up with polite knowledgeable people. quick and easy would reccomend… Read Full Review

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★★★★★

“Motorhome insurance renewal with Caravan Guard”

Written on: 20/09/2014 by DarrenCormier (1 review written)

My motorhome insurance was due for completion. Caravan Guard were extremely helpful. They provided an excellent service and tailored my insurance to my requirements at a competitive rate. Very seemless. Many thanks… Read Full Review

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★★★★★

“excellent ”

Written on: 20/09/2014 by happynumpty (1 review written)

Great service, UK personnel, very reasonable annual premium. Why look elsewhere. Definitely recommend to touring enthusiasts. No hard sell… Read Full Review

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★★★★★

“Excellent service and good value”

Written on: 20/09/2014 by Kamrynl3 (1 review written)

I've been with Caravan Guard for about seven years and unfortunately had an accident five years ago. This was handled superbly and I noticed that when it came to renewal time CG didn't load my premiums like some other insurers do after an accident. They are good value, my premiums this year were the same as last year. They are also easy to deal with over phone - even using proper phone numbers rather than premium 0845/0870 like some insurers do. Keep up the good work… Read Full Review

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★★★★★

“Simple and Easy”

Written on: 19/09/2014 by Lawrence1972 (1 review written)

All worked well, simple easy and effective… Read Full Review

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★★★★★

“touring caravan insurance”

Written on: 19/09/2014 by Ramseyzl85 (1 review written)

Quick and hassle free.no forms to fill in,helpful staff,good price.Would reccomend… Read Full Review

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★★★★★

“Trustworthy and Efficient”

Written on: 17/09/2014 by eaDrew450 (1 review written)

I have had insurance with this company for 4 years now - I trust that they know all about motorhomes and it is difficult to imagine another company that could offer the same assurance… Read Full Review

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★★★★★

“New motor home insurance”

Written on: 12/09/2014 by Sovman (1 review written)

Telephone calls answered immediately unlike other companies contacted, computer system easy and quick, unlike others. They were both efficient and knowledgeable very pleasant to deal with. Did not go for price just the assurance of knowing problems could be dealt with efficiently… Read Full Review

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★★★★★

“Big Ben”

Written on: 10/09/2014 by Bigben7776 (1 review written)

Good friendly service would recommend also got discount on last year… Read Full Review

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★★★★★

“Motor home insurance”

Written on: 05/09/2014 by Heli1947 (1 review written)

I can recommend caravan guard to anyone with a motor home or caravan,Halifax based centre,lovely staff and very pleasant nothing is to much trouble for these people ,although I have never had a claim ,I don't think it would be any trouble to them to deal with,they understand your needs unlike foreign based call centres ,these people are very very nice to deal with and I am more than happy with the service ,just renewed my motor home today and a lovely girl went through all the details without… Read Full Review

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★☆☆☆☆

“shocking customer service ”

Written on: 04/09/2014 by GARY654879 (1 review written)

charged £30.00 for cancelling contract after 3 years which i asked for in writing, next thing i know i get a letter from a legal company taking me to court saying Caravan Guard had sent 5 letters and 2 emails which i never received. SHOCKING company, customer service is poor, just cos you own a caravan they think they can charge what they want. STAY CLEAR… Read Full Review

Caravanguard's Response to GARY654879's Review

Written on: 05/09/2014

Hi,

We are very sorry to hear that you are disappointed with our policy cancellation costs and the service you have received from us.

Caravan Guard makes the very best effort to deliver a good, honest service to its customers at all times. Without knowing your full details and policy number we are unable to investigate your individual circumstance in great detail but we would like to take this opportunity to explain a little more about our cancellation terms.

Most insurance providers apply certain charges for mid-term adjustments and cancellations. The reason for this is that there are costs associated with administering changes to the policy and issuing new documentation. By only applying charges where we incur these additional costs, we keep our annual premiums as low as possible for customers who don’t make any changes or cancel the policy before the end of the annual insurance contract period. We regularly review the charges against our competitors to ensure they remain fair and competitive.

We also make all customers aware of our charges before an insurance policy is taken out and they are highlighted in the policy booklet which each customer is advised to read on inception.

If a policy is cancelled we ensure that the customer is sent a letter advising of the charges. After this, a second and third ‘final’ reminder is sent out to ensure the customer is fully aware before any debt recovery proceedings are initiated. If you could provide your policy number and contact details we will look into why you didn’t receive these.
We sincerely apologise if you feel disappointed with our service. We hope this explanation helps to give a wider understanding of the factors affecting the cancellation process and cost. If you do decide to return to us within the next 12 months we will discount your premium by £30 to reimburse the cancellation cost.

Due to Review Centre rules, we are unable to provide an email or contact number in this response but if you wish to discuss this further or make a formal complaint, please contact us or email us using the details on our website.

Our office is open Monday to Friday 8am to 8pm, Saturday and Sunday 9am to 4pm.

Many Thanks

Caravan Guard

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★★★★★

“New Motorhome Owner”

Written on: 03/09/2014 by Mattingly326 (1 review written)

Fantastic service, and fantastic insurance quote for our first motorhome… Read Full Review

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★★★☆☆

“Ok but only when price matched”

Written on: 31/08/2014 by Adolfot219 (1 review written)

They are Akways more expensive than other quotes but come down when price matched… Read Full Review

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★★★★☆

“Five years of good service”

Written on: 17/08/2014 by Layton1994 (1 review written)

We are happy with the service provided and feel confident when we travel abroad in our motor home we have the best protection should anything go wrong. This year we got a cheaper quote from another insurer but Caravan Guard provided a very competitive quote and in fact beat the competitor. … Read Full Review

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★★★★☆

“Professional and Fair”

Written on: 15/08/2014 by hollybons (1 review written)

I like the clarity that Caravan Guard present, both in their documentation and in their dealings on the telephone. Their cover is good for the premium paid and I feel confident that if I should ever have to make a claim that they would deal with it speedily and fairly. I cannot think of anything I don't like about the company. Their Call Centre operators are courteous and knowledgeable and don't keep you hanging on the telephone for ages… Read Full Review

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★★★★★

“Excellent breakdown service”

Written on: 10/08/2014 by 20Donaldson (1 review written)

Our motorhome broke down near Telford. We phoned Caravanguard. They were helpful, asked sensible questions, provided advice (get out of the vehicle etc) and said there would be help within an hour. A rescue van appeared within 45 minutes, diagnosed the problem, and got us off a busy road to a place of safety. The technician told us that it would need a recovery vehicle, and called for one. We were told that the vehicle was currently recovering another vehicle but would be with us within… Read Full Review

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★★★★★

“Great Service on Renewal”

Written on: 07/08/2014 by sonofdavid (3 reviews written)

I have never had to make a claim and hope I don't have to, but on the service I experienced since changing me holiday home, I must say that I have to award five stars. The operators I had contact with were very courteous, knowledgeable and helpful when I updated my policy and on renewal I had a reduction in my premium. Thus far I have had a great experience with Leisuredays/ Caravan Guard… Read Full Review

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