Caravan Guard Caravan Insurance Reviews

New Road, Caravan Guard Ltd, Halifax, HX1 2JZ
★★★★★
4.6 / 5
438
96% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“first class service”

Written on: 24/04/2015 by mover51 (1 review written)

fast friendly and helpful service great price… Read Full Review

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★★★★☆

“Caravan Guard Caravan Insurance”

Written on: 16/04/2015 by Wright1987 (1 review written)

Completely satisfied with this insurance. Easy to renew and your staff member was very polite and clear on the telephone which helps immensely. I would recommend this insurance because it is plain to understand and you know exactly what you are covered for… Read Full Review

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★★★★★

“Excellent phone service”

Written on: 13/04/2015 by jsMcCulloch135 (1 review written)

All call takers were efficient and thorough. They helped me with my complex insurance enquiries with calm and patient manner. Excellent service and great product. Thank you… Read Full Review

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★★★★★

“Renewal of 'Van insurance”

Written on: 10/04/2015 by LawrieWoodley (1 review written)

More than satisfied with the service provided have now printed the renewal document. Would have preferred to see the revised schedule, too, as it shows the increased sum insured which I've opted for. I was told the new figure but didn't write it down and can't recall what it was. Thought it'd come with the confirmation… Read Full Review

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★★★★☆

“why i renewed with caravan guard”

Written on: 10/04/2015 by MathewBerry1983 (1 review written)

I like the way the phone is picked up quickly and i can actually speak to a person with an English accent I can understand. Always polite, always ready to listen to me. Never in a rush speaking to quickly so as not to get time to understand. Then there is the cost, it is competitive. The policy appears to be clear and understandable also. Thats about it. Thats all I want… Read Full Review

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★★★★★

“No Fuss Caravan Insurance”

Written on: 10/04/2015 by 377Bird (1 review written)

Very pleased to renew our caravan insurance for another year with Caravan Guard. Premiums are so reasonable and had nothing but help setting it up. Its a pleasure doing business with you. Many Thanks… Read Full Review

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★★★★★

“My favourite insurer.”

Written on: 08/04/2015 by Ethngeoff (1 review written)

Been motorhoming 6 years now, 5 of which I've insured with Caravanguard. Never had to claim but your people are a pleasure to deal with. Often companies will hike up premiums if they believe they have your loyalty but mine have actually been reduced for the last 2 years. Keep up the good work… Read Full Review

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★★★★★

“Changing insurance”

Written on: 01/04/2015 by 403Stout (1 review written)

Excellent member of staff .Dealt with enquiry very promptly and went the extra mile to make sure all details correct.She apologised for odd delay and sorted everything out to my satisfaction.Would recomend caravan guard to anyone..They have always dealt with my enquiry even when I have really messed them about they stay calm and take everything in there sride,and at the end they run through policy to make sure it suited my needs… Read Full Review

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★★★★☆

“Motorhome Insurance Renewal ”

Written on: 31/03/2015 by 124Drew (1 review written)

Sorting out motor home insurance was so easy and quick.Adding European breakdown cost much less than renewing with one of the motoring organisations… Read Full Review

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★★★★☆

“Head and shoulders above others for claim satisfaction.”

Written on: 30/03/2015 by peterbartle (1 review written)

I checked 8 companies for caravan insurance with my specific requirements and looked at their reviews. Most agents were very helpful. Caravan Guard could not promise to cover every requirement but reviews show very high satisfaction if you have to claim. Other companies who promised to meet all my requirements had appalling satisfaction reviews by people who had tried to claim. I trust Caravan Guard and have insured with them again. … Read Full Review

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★★★★☆

“Excellent service and very good value”

Written on: 30/03/2015

Helpful lady on the telephone. Good clear details and no hanging about on the telephone… Read Full Review

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★★★★★

“Caravan Insurance”

Written on: 29/03/2015 by sherlockdanger (1 review written)

Extremely friendly and helpful staff who really listened to what we needed and then provided the right cover. Excellent European cover of up to 180 days. First time I have seen cover for if driver falls ill, especially as we have seen the problem on a campsite when the driver had broken his leg. The whole policy gives us peace of mind that every eventuality is covered… Read Full Review

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★★★☆☆

“misleading ”

Written on: 23/03/2015 by Lacroix1958 (1 review written)

Have been with caravan guard some years ,this year i got my renewal by post and i went on the phone to renew the insurance,and to my disbelief they increased the quote just after i had answered all of the questions, and the yound ladie could not explain why it had changed from the postal quote, ,,not happy,, … Read Full Review

Caravanguard's Comment

Written on: 25/03/2015

Hi,

We are extremely sorry to hear that you weren’t completely satisfied with the service we provided recently.

Without knowing the full details of your policy, it’s difficult to comment on the particulars of the renewal call. However, we pride ourselves on delivering brilliant customer experiences here at Caravan Guard, and so I would like to take a moment to explain why your premium may have increased on this occasion.

The price quoted on the renewal pack that’s mailed in the post is based on the details provided when the policy was initially taken out. Naturally, policyholders’ circumstances do sometimes change throughout the year, so we always encourage customers to inform us of any changes over the phone before they renew with us.

To ensure the details of the policy are up-to-date, our advisers will ask if any of the following has changed:

• Contact Details
• Occupation
• Storage address
• Main caravan details
• Sums insured
• Change in excess

They will also ask if additional security has been fitted to the caravan or motorhome and whether European cover, emergency expenses cover, and legal expenses cover are to be included on the policy. Furthermore, policyholders will be asked if they have an additional year's no claims discount to apply and if they would like to protect it for a small fee.

The answers provided here are factored in when calculating the renewal premium. If there’s a change to the sums insured on a new for old policy for example, the value of a new replacement model will most likely increase year on year, meaning the total annual premium increases. Similarly, if they decide to increase equipment or personal effects cover, the premium could increase.

A change in home or storage address could impact the premium too, particularly if the unit is moved from a secure storage location to an unsecured park or postcode. Policyholders who remove certain security devices (e.g. tracker and axle wheel lock) from their caravan or motorhome may also see an increase in their premium as such items generate sizeable discounts.

I hope this offers some clarification on why a change in postal or storage address may have affected your premium.

If you have any further questions or queries, please email us.

Kind regards

Lucie

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★★★★☆

“Renewal of Caravan Insurance”

Written on: 23/03/2015 by Ellisb307 (1 review written)

I have just renewed my Caravan Insurance and after having a large claim last year I was very pleased to see how competitive my renewal cost was… Read Full Review

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★★★★★

“Renewal of Touring Caravan Insurance again”

Written on: 21/03/2015

Excellent customer service staff, very helpful and polite at all times, they always go through the cover in detail to make sure you have the correct level of cover. I have just renewed again having been with them for several years and would not hesitate to recommend to others (have done several times)… Read Full Review

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★★★★★

“Motorhome Insurance Renewal”

Written on: 20/03/2015 by JovanLane123 (1 review written)

Have been with Caravan Guard for over four years now, extremely helpful at all times, always give unbiased information. Prices are as good as anywhere else. don't even bother to shop around any more. no high priced phone lines to ring highly satisfied. Would recommend every time… Read Full Review

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★★★★★

“Very easy to renew my insurance staff very pleasent...”

Written on: 19/03/2015 by johnscamper (1 review written)

Very easy to renew my insurance staff very pleasent and helpful, would recommend Caravan Guard to friends… Read Full Review

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★★★★★

“Easy and Helpful on-line submission”

Written on: 18/03/2015 by Karlee66 (1 review written)

This site was recommended by the company we brought the motorhome from (Birk Brow Leisure)and I am pleased that I followed their advice. The on-line submission was really helpful with hints and tips on how to fill in the required information. It was not 'chewy' like some of the other sites are. I initially looked at some comparison sites and then tried Caravan Guard, who are very competative with additional benefits from others. They have forwarded me my documentation to download and as with… Read Full Review

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★★★★☆

“Plain speaking good service”

Written on: 17/03/2015

As caravan newcomers we did not understand what we needed.Caravan Guard helped by talking thru'the process.The policy was actually easier to comprehend than others.Finally, the cost was significantly lower than others… Read Full Review

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★★★★★

“Always found all persons very polite and courteous...”

Written on: 16/03/2015

Always found all persons very polite and courteous over renewals, queries and response to our unfortunate accident two years ago was fantastic. I particularly like the knowledge of the renewal team when I have called to query items on my policy or to change things they have always been very efficient… Read Full Review

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