Cantilever Car Centre, Latchford, Warrington Reviews

★★★★★
4.7
94.0% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

“Unorganised, greedy.”

★☆☆☆☆

written by JillJP on 30/09/2021

Purchased a car last year. The delivery involved a long commute and I was immediately informed that the screen wash needed topped up as he’d used a lot on the road coming up. When I refilled I discovered the right side washer pump was completely blocked - something he 100% would’ve known but didn’t point out. No courtesy call follow up (no surprise there). The car stunk of cigarette smoke also, something I’d asked the dealership to clarify as I was buying remotely due to covid restrictions. Fast forward 9 months and I receive my first contact advising me to pay some toll fine which had accrued extra charges due to failure to pay. When I eventually got through to someone (emails and initial call went unanswered) they tried to convince me that it was my responsibility to complete the transfer of ownership paperwork. I advised them that it absolutely was not but they wouldn’t have it. I was happy to pay the initial fine but the additional charges were due to their failure to complete their part of the sale. Still, nope. I’m not surprised they were discourteous and ineffective but to feign ignorance takes bad service to a whole new level. Never ever again.

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“Not Happy ”

★☆☆☆☆

written by Trisha66 on 23/08/2021

Don't waste your time here I paid a deposit of £100 for a car I never had. And have been waiting 10 days for my money back... I have phone them around 20 times and have been told the boss in London until tomorrow. Then got told to call in and they will give me my money back when you do no want can give it you. Or you give them you bank details and still no money back. It looks like I will have to report them to the financial ombudsman or take legal action.

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“I wouldn't go anywhere else to purchase a car....”

★★★★★

written by Marleex1990 on 23/05/2016

I wouldn't go anywhere else to purchase a car. Fantastic customer service. I have purchased my last two cars from cantaliever.A Micra and a Corsa. Strongly recommend to family and friends.Buying a car is a gamble but with Cantaliever you tell them what you want and they go above and beyond to suit your needs.

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“Amazing Service ”

★★★★★

written by robyn1292 on 12/04/2016

I went to visit a 1.4 polo on Sunday and purchased on Monday. The guys delivered the car the same day from Warrington - Harrogate! The car was spotless, couldn't of asked for better service, highly recommended!!!

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“Very Satisfied Customer”

★★★★★

written by FranCann on 05/04/2016

We recently purchased a Volkswagen Passat Estate from Cantilever Car Sales. The sales man was very friendly & helpful, there was no pressure from the sales man, we were left alone to look at the car. After looking round at a few other garages we decided to have a test drive of the Passat. The car was ready & waiting when we got there & they had no problem with us taking the car to Swinton for our mechanic to have a check over the car. When we returned with the car & pointed out a few things that needed doing, 2 new tyres, cam belt, passenger window switch not working & a few other minor faults, they were more than happy to have everything sorted. The car was ready for us to pick up a few days later, all the faults we asked to be sorted had been done, the car was also MOT'ed & serviced. The sales man was great from start to finish. We are very pleased with the car & if you are looking for a second hand car we would definitely recommend Cantilever Car Centre.

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“Customer service to ensure repeat business! ”

★★★★★

written by Bengo99 on 26/02/2016

This company were nothing but fantastic. After the disappointment of two cars being sold before being able to get to the garage to view them they contacted us to advise us of a car they had just taken posession of. They gave us first opportunity of viewing the car before they put it on the forecourt and it was just what we were looking for. Now that's what I call fantastic customer service. My son is absolutely over the moon with his car... Thank you so much Cantilever. We will definitely be recommending you.

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“Very impressed”

★★★★★

written by Andreadimelow on 22/02/2016

Second time I've used this company and very impressed with the service offered,great sales agent and efficient.

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“Brilliant sales team ”

★★★★★

written by richard12332q on 15/02/2016

Myself and my wife called into cantaliver to look at a small second car the sales man we spoke to was fantastic we test drove a white fiat punto and decided to go for it the sale went through with no problem the garage arranged for a new m o t for the car so we arranged to pick the car up 2 days later we had a problem with insurance dates so he offered to deliver the car for us it arrived freshley valeted and a bunch of flowers for my wife wich she loved.I can't say anything bad about this garage i highly recommend them

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“excellent sales team”

★★★★★

written by on 20/01/2016

I have just bought a used Toyota from the Cantilever Car Centre,the salesman was professional, friendly and very helpful without pushing me into anythng. He turned the delivery of the vehicle around in 24hrs,the car was valeted and presented in a immaculate condition. I am thrilled to bits with my car and would recommend the staff and the Garage to anyone.

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“Great & pleasant service”

★★★★★

written by iananfield on 15/01/2016

I bought a Vauxhall Insignia from Cantilever Cars & I have to say it was by far the best car buying experience I've ever had. The salesman Alf was very polite & knowledgeable & didn't hurry or pressure us at all. It was all very relaxed. After the purchase we had a couple of minor issues with the car which were dealt with promptly & professionally, nothing was too much trouble. I would highly recommend this garage, they are a credit to the profession. Many thanks 

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“Absolutely fantastic service ”

★★★★★

written by Gemmadunn1986 on 29/11/2015

This has got to be the BEST GARAGE AND BEST SERVICE EVER RECEIVED.....ALF was absolute amazing so helpful and nothing was to much trouble for him. Thank you very much for the extremely good service you gave us and the new car is perfect.. WE DEFINITELY NEED MORE MEN LIKE ALF IN THIS WORLD :) :)

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“Fantastic car sales”

★★★★★

written by 424Brady on 14/11/2015

10R/10 for everything. Nothing too much trouble,we were left alone to look round no pushy salesman pestering as we did so. Thank you for making it so easy from start to finish. If I could give 100/10 I would. Many Many Thanks to those concerned!! X

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“Excellent ”

★★★★★

written by Charlie_mac1 on 07/11/2015

Absolutely brilliant garage to go through, as a young driver I would be more than happy to recommend this garage. The service the staff have given me is absolutely brilliant if I had any issues they were more than happy to resolve them, also they gave me additional advice and guidance on my new vehicle which helped me a lot !

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“SUPERB SELLER & SERVICE”

★★★★★

written by sconey on 31/08/2015

Its taken me quite some time to get around to writing a review about my experience on buying my Smart car from Cantilever.. I was dubious about buying a second hand car.. I was so wrong.. The service was impeccable.. The deal was excellent.. The car was valeted within an inch of its life.. The car has never failed to start.. Even a bunch of flowers on the front seat for her in doors.. What service eh ? Brilliant......! Pop over and check out Cantilever.. I cannot recommend these guys enough.. A credit to the used car sales industry.....!

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“Highly recommended ”

★★★★★

written by Vix26 on 24/08/2015

I recently purchased a Renault Megane from Cantilever Car Centre. We were left to have a look in peace and the friendly no pressure salesman just let us know that we only had to give him a shout if we had any questions or would like a test drive in any car. Deal done, picked it up a few days later after a full service, new tyres, a full MOT and with a lovely bunch of flowers which were a very appreciated gesture. Very minor issue was sorted quickly and efficiently. My husband is looking to swap his car very soon and we will definitely be returning here to purchase. Excellent customer service from start to finish and very highly recommended local business.

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“Highly recommended ”

★★★★★

written by Vix26 on 24/08/2015

I recently purchased a Renault Megane from Cantilever Car Centre. We were left to have a look in peace and the friendly no pressure salesman just let us know that we only had to give him a shout if we had any questions or would like a test drive in any car. Deal done, picked it up a few days later after a full service, new tyres, a full MOT and with a lovely bunch of flowers which were a very appreciated gesture. Very minor issue was sorted quickly and efficiently. My husband is looking to swap his car very soon and we will definitely be returning here to purchase. Excellent customer service from start to finish and very highly recommended local business.

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“Satisfied Customer”

★★★★★

written by AdamJC on 21/08/2015

I was really impressed with the service that I received at the Cantilever Car Centre. The car was serviced and an MOT prior to collection. New discs, pads and tyres were fitted without hesitation. I have not bought a car from a dealer before, so was wary - but I would buy from them again and can recommend them. Adam C

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“Found it!”

★★★★★

written by Parkersc259 on 23/06/2015

after searching for quite a while looking for a car for my wife,spotted Toyota Corolla at cantilever with good write up,rang and it is still there,went to look straight away,spoke to a great down to earth salesman,made my mind up in 5 minutes, a little gem,next meet the boss,deal done very efficient good honest purchase,all paperwork as listed. Next morning phone call,car ready MOT and prepared. Picked up car,dealt with no problem,then a lovely flower arrangement for my wife,thank you.my wife took her car out and pleased as punch. Car had been looked after with care and love,rare bird.

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“GREAT PLACE TO BUY A CAR !”

★★★★★

written by bobmoorhouse on 04/06/2015

Being used to buying from BMW and Land Rover main dealers I was at first a little apprehensive about coming to Cantilever, but wow, what fantastic service ! Just bought a Beetle for my wife and we are both very pleased and impressed, both with the car and the team at Cantilever !

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“Great service once again. ”

★★★★★

written by S_Awarrington on 15/05/2015

14 years ago we purchased, a Toyota Corolla from  Cantilever cars That car has given us dependable service, during all these years. But we felt we needed a change. So on sunday 10/5/15 we bought a lovely Honda Jazz. All the staff involved in thr purchase treated us with courtesy and respect especially . I would not hesitate to recommend Cantilever cars to anyone. And the bouquet of flowers were a lovely surprise.

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