Girls of Elegance - www.girlsofelegance.co.uk

Girls of Elegance - www.girlsofelegance.co.uk
★★★★☆
4.2
81.0% of users recommend this
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Latest Reviews

“Refund policy and terrible service”

★☆☆☆☆

written by JulianneOlson on 29/07/2015

The service has been terrible I would certainly not recommend them. I cannot get them on the phone and they have not refunded my £100.00(!) and it has now been 2 months!! I am now reporting them to trading standards.

Jamjam84's Comment

Written on: 18/08/2015

I am too they will not pick up their phone or give me a refund in the stated timescale. DO NOT BUY ANYTHING FROM THIS COMPANY!

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“Awful service”

★☆☆☆☆

written by Lauren1199 on 26/05/2015

I bought my wedding shoes from this company and when they arrived smelt of glue/dye. I thought this would wear off so put them in the wardrobe for 2 months. When I got these back out to try my dress on the smell was still there. I contacted the company immediately and they refused instantly to provide a refund before they had even reviewed the shoes and blamed me for putting them in the airing cupboard which would have melted the glue. I never put these in the airing cupboard.. they were just trying to make excuses. Then surprise suprise they recieve the shoes and don't think they smell of glue and refuse a refund. WILL NEVER USE THIS COMPANY AGAIN AND RECOMMEND NO ONE DOES EITHER. BUY YOUR WEDDING SHOES FROM A REPTUABLE HIGH STREET COMPANY.

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“Refund policies terrible!!”

★☆☆☆☆

written by Yaretzi420 on 22/05/2015

I found some shoes on girls of elegance website that looked perfect for my daughters wedding so I purchased them on the 23rd march unfortunatly they didn't fit so I promptly returned them& had an e. Mail on the27th march to say they had received them back into stock! After several E.mails to the customer service dept & several excuses to say why I havnt been refunded I have now been REFUNDED nearly TWO MONTHES after I returned the shoes. With no appoligy to the lateness. I find this very bad business & will certainly not be purchaseing anything else from this company so future purchasers BEWARE !!! A very unhappy customer!!

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“Waiting for a refund still after almost 1 1/2 months”

★☆☆☆☆

written by bankofficial on 01/05/2015

I never write reviews but just want to let people know beware of this company. I have received excuse after excuse and finally today after speaking to my bank who recommended contacting MasterCard they have offered to send me a cheque after being told the day before that they could only offer a refund to my PayPal account which I don't have. I wait with trepidation regarding the refund I have never dealt with such a unprofessional company in my whole life.

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“Lovely dress and great service”

★★★★★

written by O'Sullivanet189 on 19/04/2015

I absolutely love my dress, I saw a similar one in Coast which was quite expensive (more than double the price of the girls of elegance one) so I asked a few friends, one of whom recomended girls of elegance. The customer service was also really good- I left it a bit late to get my bridesmaid dress but the staff at girls of elegance were amazingly helpful at making sure my dress arrived on time.

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“Fabulous shoes equals fabulous feet!”

★★★★★

written by travelgirl15G on 27/03/2015

I have extremely difficult feet and find it hard to get the right shoes to fit me. I have bunions and large feet and although I am slim this necessitates a wide fitting shoe if I do not want my bunions to be on show! I ordered a wonderful pair of silver sandals called Brielle by Dyeables. I managed to get a size 8.5 which is virtually impossible on the high street. The Girls of Elegance website said that these could take around 10 days to arrive as they are shipped in from the States. I had not dealt with Girls of Elegance before and with a new company one is always slightly worried until the product arrives. I spoke to a lovely lady from Girls of Elegance who confirmed that my order would be sent out in a couple of days. She explained that Girls of Elegance are a family company and it was evident that customer service was of prime importance to her.It was was great to deal with such a company and not just a call centre of a large multinational where you are just a number. That personal touch was so welcome. When the sandals duly arrived they were even better than the picture and so well made and versatile, not just to wear for a wedding but they can be worn to so many more occasions. I was pleased to have found a sandal that not only hides my unsightly bunions but also look really en trend and attractive. I would definitely be recommending Girls of Elegance to friends and family- a great find.

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“Amazing Service and great items ”

★★★★★

written by Toniem on 25/03/2015

Girls of Elegance are absolutely amazing, I bought my wedding shoes and tiara from them and as I ordred a little late they did everything to deliver my item to me and I am so grateful of the help they provided me at a very stressful time. Thanks you so much girls of elegance

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“Fantastic in every way”

★★★★★

written by purplehippychick on 05/09/2014

Amazing customer service, lovely shoes, a pleasurable shopping experience all round. I Had spent months trying to find a pair of suitable shoes for my ten year old daughter,(due to be a bridesmaid at her uncles wedding). I had visited every shop, and ordered over 40 pairs online and with a week to go thought I would never find a pair that fitted (my daughter has extremely wide feet, and a high instep). I had ordered four pairs from Girls of Elegance, Two pairs arrived extremely quickly, and the other two pairs were due to follow shortly. Thankfully one of the first pairs fitted perfectly, my daughter was absolutely delighted, as was I-finally I could stop stressing!! I contacted Girls of Elegance (via their messaging service), to see if I could prevent the other two pairs from being sent out. They responded quickly, explaining they had cancelled the order, and confirmed that the other shoes would not be sent out. My daughter looked lovely, and the shoes stood up to being worn all day (by a ten year old!!), and even a trip to the park across the road for the photo's! My daughter has continued to wear the shoes at every possible opportunity, and apart from the odd grass stain they are still looking good! The correspondence I received regarding the refund was faultless, and the customer service is quite simply the best I have come across. I'm not normally one for leaving reviews, but after the service I received I felt compelled to do so. I will be recommending this company to everyone I know.

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“Fab little find”

★★★★★

written by Soontobemrs on 31/07/2014

Hi there I am more than happy to write a review. What a fantastic shop I had a small problem with my Eva bridesmaids dresses being too small. But Jan the lady who helped me bent over backwards to get the problem solved. I would tell any brides to be or maids to use this site/shop it's lovely to still get a little old fashioned assistance instead of all e-mail. Again thanks so much. Helen

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“Absolutely Fantastic Shop - Dresses are Amazeballs !”

★★★★★

written by Wyatt152 on 24/07/2014

Just ordered 4 bridesmaids dresses in purple and they arrived quickly and suit all my bridesmaids beautifully - totally true to the photos/suggestions (order the next size up) and I can't believe my luck at the cost of them - absolutely fabulous, can't wait to have my bridesmaids walk behind me down the aisle - thanks Girls of Elegance you have really made one bride and groom very very happy !

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“Amazing products”

★★★★★

written by abdelrahman87 on 19/07/2014

I got Grable Wedding Shoes By Benjamin Adams. The order came just in time, the shoes were amazing just as the description and the picture ( even better). So glad that i did this purchase. Would recommend this for anyone.

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“Very happy customer. Thank you!”

★★★★★

written by LeannaMcKee458 on 18/07/2014

After being let down previously it was amazing to deal with a company who had the personal touch. They couldn't of been more helpful thank you very much. The shoes arrived and were exactly as expected with a perfect colour match. One of the bridesmaid dresses ordered was not the correct size (my mistake). Alternative size was dispatched the next day. Couldn't be more pleased with the service received. Don't usually write reviews but i am really relieved I found this company. Would definitely recommend xxxx

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“Slow Disptach and Refund Issues”

★☆☆☆☆

written by kp_kls on 15/07/2014

I ordered the same wedding shoe in 3 different sizes from rainbow to try on 6th April 2014. My credit card was debited immediately and I recieved 2 pairs of shoes within a week. The last pair were not going to be available until 5th May (or so I was told). After the 5th May and still no shoes I called to chase them, they told me they would arrive within the next week. Waited another week, still no shoes, chased them again - Rainbow didnt have them on back order, shoes didn't arrive then until the beginning of June. I kept one size and returned the other 2 pairs (after being charged interest on my credit card due to the dispatch of the 3rd size taking so long. Girls of Elegance refused to waive the return postage as a gesture of good will which cost almost £10 to send them back). I received an email on the 6th April that my refund was being processed. By the 18th still no refund, chased them and was told it would be processed by 24th June and then to allow another 5 days for it to appear on your account. I called again on the 2nd July - apparently it was now too late to refund the £138 to my card as 60 days had past since my order date (were they ever going to tell me!? They had to bank transfer it to me - said it would take a week). Told them I wanted it by the end of the week otherwise I would go to my credit card company for the refund. I was then told that I would have it shortly. Refund was finally made 3rd July to my back account - a month to process this is ridiculous. Would not recommend this company to anyone to use, service is awful - be warned!

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“Brilliant shopping experience”

★★★★★

written by Nicolawebber on 11/07/2014

I recently bought a pair of shoes and clutch bag to wear/use for my daughters coming wedding. The two arrived, packaged beautifully, and were exactly matching their descriptions. I am thrilled with my purchases and have told my daughter to look at this website when she looks to buying her shoes. The shoes look lovely and are really comfortable. The whole shopping experience was easy - and I hate shopping!!!!! Even when I telephoned to ask a question prior to putting in my order, the person who spoke to me was really helpful and it gave me the confidence to shop online. Brilliant service and fantastic end products. Thanks you all.

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“sage green bridesmaids”

★★★★★

written by kimberley.oconnor.35 on 09/07/2014

Thank you jan excellent quality dresses just what I've been looking for I will be recommending girls of elegance to other b2b if they are looking for brilliant dresses and quality service

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“Eva Bridesmaids dresses ”

★★★★★

written by Karenoconnor on 09/07/2014

Such lovely people ordered at 3pm and the 3 dresses was delivered to my door by 9.30am the next morning, amazing aftercare to organise to have the dresses returned, and 2 new dresses was redelivered to my door by Wednesday lunchtime fantastic service. I will admit I was very weary of ordering the dresses online not knowing if they would fit would I pay and the dresses not show up but I had better service than probably I would get in a shop I would defenatly use you again keep up the good work such lovely people.

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“Wedding Shoes for larger Funky Ladies like me!”

★★★★★

written by on 30/06/2014

Hi Girls just wanted to share my sheer delight at having managed, after much searching, to find the perfect pair of shoes. Yes, I did say perfect!!! I have purchased a shoe named Bridget designed by Benjamin Adams of London. They are ivory silk satin lined in kid leather with Italian leather soles. They are decorated with crystals and have high heels to add grace and elegance to elongate the legs. Yes! I feel like a total princess in them! The service is second to none! Packaged to perfection my fab-U-lous shoes arrived very quickly. They are beautiful and fit, which is a miracle in itself. Also, the 30 day money back guarantee was a great bonus in case they did not fit. Fab as I said! I am a size 10 shoe, but if I ever find a pair I just walk straight out of them as they are always too wide. I searched for size 9 sandal and there they where! The fit is incredible, especially for such an elegant and divine design. I am not the bride, but hell, do I feel like one. When I married I was instructed not to wear high heels as I would be too tall for my fab-u-lous husband. Well, not being the bride to this wedding (as a special guest) I can go mad and do my thing! I will be 6'2" tall and look slender and sexy like all the younger girls. Being 61 yrs young I like to wear funky clothes. I would love to be able to wear the gorgeous" mother of the bride" outfits but I just look frumpy so I will go with what suits me best. My beautiful new shoes are just the right accompaniment to my outfit and I could not have done it without the Girls at "Girls of Elegance" Even though I will be a little taller than my husband on this occasion even he is thrilled with my purchase. He thinks I look fantastic in my lovely new shoes!!! So go on Girlies of all ages, go for the shoes of your dreams. Do not settle for less. Always try Girls of Elegance first. It will cut your shopping experience and time in half. Leaving you more time to concentrate on other items on your list. I can not wait for the wedding so that I can show off my dreamy new shoes. Clearly we do not have to be tiny to enjoy dressing up, just like we did when we were children. I love being over 60 yrs young! Especially when there are suppliers like Girls of Elegance to help me enjoy my shopping experience. Thank you very much Girls of Elegance Funky Lady xxx

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“Absolutely beautiful dresses. Perfect!!!!”

★★★★★

written by Abbysouthern on 24/06/2014

I ordered 4 dresses, from a discontinued range. However upon ordering I realised I had miss ordered a size. When I contacted customer services, I received a reply response immediately, nothing was too much trouble and the lady was extremely helpful and even managed to find another dress in the size I required. The dresses arrived the next day after I ordered them. Absolutely stunning dresses. Well made and just what I wanted. Perfect! Couldn't have asked for better. Would 100% recommend.

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“Fantastic Company and Shoes”

★★★★★

written by on 22/06/2014

After searching the internet for low heeled shoes I came across Girls of Elegance. There I found the perfect shoe (Shirley by Touch Ups) with a 0.75inch heel, in a selection of widths from B to EEE. I also purchased the 'Try before you Dye' option as I wanted my shoes to be my something blue. Once I was happy with the shoes and the fitting I found my perfect blue sample and sent it off with the order form I printed from the website on the 14 day return option. It took a little longer than 14 days to come back but in fairness this was in May over the Bank Holidays and I was in no real rush then. I did contact the company just to confirm the delivery date of my shoes as my first dress fitting was the 10th June so was starting to worry, but Sarah reassured me that they had been sent out the day previous so they would be with me very soon. Next day they arrived, and all I can say is the colour of my shoes are amazing!!! They're a royal blue colour, perfect in every way! I would defiantly use this company again, they have a huge collection and the customer service is brilliant!

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“Lovely family business and a pleasure to deal with”

★★★★★

written by Diana132 on 19/06/2014

I was looking for particular shoes which were a wide fitting so I contacted Girls Of Elegance to discuss their widths and which would be best for me, their knowledge was fantastic and they kept running to their stock room to check availability, measurements etc for me. Nothing was too much trouble, thank you for making a bride very happy.

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