Written on: 24/04/2013
The shed was very flimsy and some parts were damaged. It came incomplete and without adequate roof support. The driver was very unhelpful and wouldn't take the shed past the kerb. I had to pay someone to help move the wood. I will never use this company again (read more)
Written on: 20/08/2012 by panson25 (1 review written)
I have ordered a cabin from Waltons and have yet to receive my cabin even through it is past the promised 10 days delivery. Having spoken to them 3 times each time they promised to get back to me, I am finally informed that it is out of stock awaiting delivery. There are other incidents of total inept customer service, I will update this review as and when I get anywhere. (read more)
Written on: 27/07/2012 by darrenvarley
Damaged parts on delivery are still awaiting replacement 4 weeks later, customer 'service' is not even able to give an indicative date of delivery. water damage caused by packaging in Latvia. Instructions to build are fine if you can read Latvian..... My second and last purchase from Waltons. (read more)
Written on: 08/06/2012
I purchased a Summer House from Waltons in March. I went for the Installation Package presuming they could do a much better job, as this is what they do on a regular basis. WRONG! From day one the roof leaked and water was running along the inside of the roof and dripping onto the floor. I rang Waltons and they said the Fitters would return and repair the leak. WRONG! They failed to turn up and claimed I wasn't in when they arrived. This was not true. I work from home and didn't leave... (read more)
Written on: 02/06/2012 by Fatbob21 (0 reviews written)
WARNING! Do Not Use Waltons! I purchased a Summer House from Waltons in March. I went for the Installation Package presuming they could do a much better job, as this is what they do on a regular basis. WRONG! From day one the roof leaked and water was running along the inside of the roof and dripping onto the floor. I rang Waltons and they said the Fitters would return and repair the leak. WRONG! They failed to turn up and claimed I wasn't in when they arrived. This was not true. I... (read more)
Written on: 30/05/2012
the shed itself is ok but had to sand it to removed stains and paint it 3 times so it looks ok. the roof had be re inforced by fixing some extra support. the floor wont last very long as too thin. the door security has been improved too... like fitting tower lock in the inside. i ve ordered from them a padlock but never arrived instead of that got 4 big panels from a plastic shed. cant do much with them.... got a refund for the padlock but they refuse to collect the panels and will have to... (read more)
Written on: 20/04/2012 by army1 (1 review written)
Bought this shed through argos from waltons.Nightmare from begining to end.Shed was originally delivered without roof.Other shed components laid around in rain as I had no where to put them.Then after several weeks of hastle with waltons off hand staff roof arrived.Described as easy fit becuase the roof panels are made of osb impregnated with a bitumen material so you dont need to keep refelting(though according to argos catalogue description the roof is made of tounge and groove... (read more)
Written on: 20/03/2012
They said the shed would be delivered on Friday, we waited in all morning and called them in the afternoon when they said it would be delivered in 2 hours - it never arrived and they never telephoned. At the weekend their offices were closed. On Monday we called them, they failed to apologise and said the shed would be delivered on Tuesday. On Tuesday we called and we were told it would be delivered sometime that day but unable to give a time. Overall extremely poor customer service. We... (read more)
Written on: 25/08/2011 by hilaryg (11 reviews written)
Shed (reasonably priced) arrived quickly but with damaged parts -these appear to have been packed already damaged as evidenced by the way the box had been taped up. Customer service responded quickly to my complaint, but no replacement parts have arrived in the 7-10 day timeframe promised, nor have I received the promised revised date for delivery. DON"T TOUCH THIS COMPANY-buy local even if it costs more -it will save aggravation and inconvenience. (read more)
Written on: 10/06/2011 by rachibee
Poor quality and takes a lot of effort to construct. Extremely poor customer service -- don't expect that any delivery agreements will be honoured, I had a clear agreement that I'd get a phone call 30 mins before delivery, and that the van would meet me at my allotment. Driver showed up without any prior warning, and refused to go with me to the allotment. Product: there are several gaping holes in the side walls where some longer slats were forced into the panels by the manufacturer. There... (read more)
Written on: 16/09/2010
Premuim shed + installation.
Was advised they will call 30 mins before arrival, but never did.
Instead of placing the shed in the middle they placed the front of the shed over hanging the concrete base.
It wobbled. Floor was split, Doors did not fit. instead of Door bolts they used a screw and peice of plastic to hold door shut. 12mm T&G more like 9mm T&G. Door lock was incomplete. Frame did not support the roof. These are just some of the problems!
Requested a full refund and pick up... (read more)
Written on: 31/08/2010
I ordered a 6' x 4' pent shed. The main reason for going with Waltons was their claim that they would deliver in 5 working days.
At the time of ordering the shed I also applied to take some leave in two weeks - thinking the shed would bound to have been delivered by then,
Wrong! After several calls to Waltons (they never once called me) I got fustrated and asked for my money back, only to be told it would take another 10 days before the money would turn up in my account.
Don't use this... (read more)
Written on: 08/07/2010
I went to look for a 20x10 workshop building and founmd this one on the web, i liked the fact it had a door at the back of it so i can get in and out easyer. i spend lots of time in my workshop as i am now retired and i like pottering around in it. I made some work benches to go on the side and then treated the whole building with a red colour. Looks really nice down the bottom of my garden and glad i made the choice. Much cheaper than my local garden center. I like the look of the log... (read more)
Written on: 06/07/2010
Bought a 10x10 workshop of waltons and its great. I have the modular one which i think they have stopped selling but i got a great discount on it. Building is nice and big, plus it arrived on time too. I strenghtned the floor with a few more barers as was storing my motorbike in there. all it was it a few more bits of wood underneather the floor, am going to look to buy a summer house of them too soon if the weather keep getting better! (read more)
Written on: 02/07/2010
We ordered a garden office from Waltons at the beginning of April and we still have not got it ! We have been given 4 delivery dates, arranged to be at home and have been let down each time. Nobody from Waltons or their delivery people have even bothered to phone us to let us know anything - they obviously have no customer service to speak of. We have had to keep phoning all the time, and are extremely dissatisfied with the whole thing. This is no way to run a business, what a disgrace,... (read more)
Written on: 27/06/2010
Quite a decent shed - really good size and 12mil walls pretty suitable. Big doors too so easy to get workbenches and timber in and out, which i really need to do for work, so really chuffed!
Delivery was free and 2 tubs of treatment free as well, which is a bonus. (read more)
Written on: 27/06/2010
ordered a shed from waltons and paid extra for a saturday delivery....shed never arrived, contacted waltons by e mail and phone but waltons never replied, when i eventualy got through we were promised the following saturday for delivery and again shed never arrived, ended up cancelling shed, this company is rubbish, customer service is rubbish and delivery is rubbish...be advised and spend your money ealse ware (read more)
Written on: 26/05/2010
Excellent customer service and advice. A great price on a value range 6 x 4 shed. Smooth next day delivery and I am very pleased with the quality. Would definitely use again! (read more)
Written on: 12/05/2010
Bought a overlap shed from waltons, its 6 x 8 shed. picked my day delivery and it arrived 4 days later. Instructons where wet so I phoned up customer service and they emailed me another set through. Very happy with the delivery and the new set of instructions. My only problem and the reason why the review is 4 stars is that I wish I had bought a tounge and groove one instead as I dont think the overlap will last as long or be secure as a tounge and groove one. overall great business would... (read more)
Written on: 10/05/2010
I have just taken delivery of shed from Waltons, the quaility of which cant be faulted. Initially enquired via the web which was followed up by the Web Sales team who were very friendly and helpful and they arrange delivery date there and then. For quality and price I would have no hesitation recommending Waltons. (read more)
Written on: 08/05/2010
Amazing shed, great delivery service! overall, I am quite pleased. I would recommend Waltons to anyone interested in buying a shed. (read more)
Written on: 07/05/2010
I didn't have any experience of the installation I just went on and bought a 7x5 tongue and groove and was able to pick a delivery date. They called me the day before and everything went ok. There was a slight split on one of the timbers but it was cosmetic. All in all not bad for the money. (read more)
Written on: 05/05/2010
Had a shed delivered and installed from waltons, it was an 10x6 tounge and groove one. Arrived fine and the guys that put it up where great. Shed is great can store all my exess stuff from the house in it. Only wish i had got a bigger shed as it fills up far too quickly. Price was great too they priced matched shedstore for me and gave me some free treatment. Very happy man! (read more)
Written on: 04/05/2010
There customer service was appalling from start to finish. It took ages for a delivery and installation date and when we did finally get one after weeks of pushing they didn't even bother to turn up. They turned up the following day and even then hadn't bought any window Beading (the bits that fix the window in) with them. in fact After paying them over £300 to install the workshop they thought it was acceptable to send it out by courier for us to put on without even telling us. Impossible... (read more)
Written on: 28/04/2010
Probably a good job I bought before reading these reviews, seeing as they would have put me off, but I'm glad I didn't - this is pretty well priced versus everyone else, was delivered when they told me after ringing me to tell me which day.
It did take us a while to build it, but now it's up, its definitely solid enough and spacious enough to house a workbench, store some garden things, ie mower, strimmer, hedge trimmer, rakes & the kids' bikes.
Its asking me what I would want to know... (read more)
Written on: 26/04/2010
Bought a 8x6 shed. Floor was warped, doors have gaps and no security, window design is flimsey. Overall build quality is V poor. Did not deliver on day even when I paid extra. Customer sevice do not respond to complaints in fact they do not respond. On a positive note the portabase was great. (read more)
Written on: 20/04/2010 by stevescotts (2 reviews written)
I bought a 12x8 groundsman shed from waltons. Hope no one minds me me reviewing is here as its not a workshop. I only wanted to write my review on here as i had seen all these review just after I had ordered it online and got really worried about my purchace I called up waltons to cancel my order but it was being delivered that day. So i thought i would have a look at it and be the next in a long string of peoplem on here complaining about the product that I bought. I got the building and... (read more)
Written on: 06/04/2010
I bought a 10x10 select workshop from waltons and then looked around and found this set of reviews and got very worried. I nearly canceled the shed with them but decided that it was the cheapest around so I kept the order and I am, very glad that i did. I am so happy with my workshop i can keep some stuff and one end and potter around in the other. I got free next day delivery however i dont think they are doing that anymore but i see a pick your day service is now on the site.
Great... (read more)
Written on: 01/04/2010
I bought a 20x10 workshop from waltons, got it delivered next day and it was a good product. Great value for money. There are deffinitly better sheds out there however they are twice the price of the shed from the waltons one. I am using mine to store a motorbike in so i have re-enforced the floor with a couple more presure treated struts underneath. I would definitly recomend Waltons and am looking to buy a Log Cabin so waltons will be getting some more of my hard earned money! (read more)
Written on: 14/12/2009
Purchased a metal garage 20'x 10' delivery date was on time, sadly 2 x panels where damaged, after callling customer service replacments where sent out,errected the garage toook slightly longer than ecpected but very pleased with the finished product,would advise that ifyou are not confident in putting a shed together to get it fitted for you,taking the price I paid for this item I am very pleased and would recomend purchase, cant coment on the bad publicety contained in these reviews as I... (read more)
Written on: 14/09/2009
This is my second waltons shed, and they are, well ok I suppose. My 7x7ft was fine, but the 12x8ft is s bit flimsy. the wrong floor was brought, and it took 5wks to deliver a second one. The felt was delivered in sections so small that I had to buy some of my own or accept a patchwork of felt. staff were ok, and I always managed to get through. another local chap also bought a 12x8, and received the gable panels for a 8x6ft. so things obviously go wrong far to often. personally,Id build my... (read more)
Written on: 30/07/2009
I recieved a Walton Workshop shed on 2nd may 2009 which was severly defected, all the sides were extremely warped. after several phone calls and e-mails i sent pictures. after seeing the pictures i eventually got confirmation that they would upgrade the shed to something of better quality, this was on the 18th june 2009...over a month after delivery. I further contacted consumer direct for advice because i was getting nowhere with e-mails and phone calls. on the 29th july i sent them a fax... (read more)
Written on: 20/07/2009
Bought a shed from Waltons. The doors were the wrong size, the hinges were broken and all the panels were damaged. They refused to put it in the garden and left it on the road. Having built the majority of the shed and notcing all the damaged panels etc,I phoned them only to be told to take the shed down and they would arrange for someone to come and get it. I explained that as a single parent, I had asked soemone to come and build it for me, so I could not take it down myself.
I was... (read more)
Written on: 20/05/2009 by Chrissy7 (1 review written)
Waltons as a company are appauling - no customer service, don't answer phone or emails and no after sales service. I bought their 8' x 6' potting shed and when the lorry turned up the driver said he was only allowed to leave it in the road!! Can you imagine a huge great flatpack in the road! I phoned the dispatch depot, as they had previously ok'd taking it round and putting in garden, and they told driver to do just that. Driver so furious that he scraped the panels along the pavement... (read more)
Written on: 16/04/2009 by jeangee (1 review written)
ordered a Waltons 16' x 10' (4.88x3.05m) Walton Workshop Shed and given promised delivery, so employed two men to receive and erect at the given time from Walton. No shed arrived and after about £20 wasted on musical phone calls I was told it was out of stock !!! No apologies - just commissorations!!!!!!!!!!!!!!!! (read more)
Written on: 15/02/2009 by rm01lp (1 review written)
I experienced very poor customer service when dealing with Waltons. My delivery/installation time/dates were not kept to. They didn't seem to return calls to me when they said they would. I felt as if I would have been better off trying B&Q or a local company as it may have been a lot less stressful. (read more)
Written on: 20/12/2008 by mwebb (1 review written)
I bought my Waltons shed in December and decided to pay the extra to have it erected due to the bad weather. I was at work when they built it and came home to find it was overhanging the boundary and the pad bolt was not fitted. I phoned customer service and was initially told the problem would be rectified. After a week I had heard nothing and ended speaking with a person higher up - the rudest person I have ever spoken to from a department where the only reference to service is in the... (read more)
Written on: 21/09/2008 by puterz (1 review written)
We paid £1000 for a Waltons workshop shed and expected a high quality building in return.
First glance at the floor and roof panels showed that they were not cut straight at the ends leaving gaps in the floor. The roof has so little support that it bows in the middle. There are numerous knot holes in the side panels which will have to be sealed to avoid water incursion. The doors do not fit. The roof clout nails are so short they will not hold the felt in place.
Overall the build quality... (read more)
Written on: 29/07/2008 by helendjemal (1 review written)
I recently purchased two garden sheds from Waltons. Only one arrived despite saying 2 were despatched. After a call to them, they then phoned me and I was told they would send another one. I waited in all day for the second one, it didn't arrive. Yet another phone call, no one knew why I didn't get it. Said they would raise another order - but omitted to tell me that the despatch office were not told it was the remainder of another order and I would have to wait two weeks to get it. By then... (read more)
Written on: 24/07/2008 by markc1001 (1 review written)
Waltons has been a very poor company and I will not deal with them ever again. My advice, steer well clear. I have advised all my friends not to deal with this company. I tried to ring and speak with their MD but he would not speak to me. Customer Services -when you can get through often waiting over 30 minutes- treat me poorly and it seems as if they don't even care. They messed me about with deliveries, didn't turn up when they said and have left items on my front lawn with my personal... (read more)
Written on: 14/07/2008
Ordered my Waltons shed online and delivered within agreed leadtime. Was a little worried after I purchased and read reviews. The shed cames after a call from Waltons to book it in with me. Took this morning off work. Went together ok and felted and watertight within about 1 day. Great. (read more)
Written on: 12/07/2008
The build of my Walton Workshop Shed is very poor. I also had to add wood to the timer beam to support the roof. The double doors do not fit together. The panels have nails are either half way or straight through and showing. Wood is also warped. I am also waiting weeks now for a response from them. They are are company that I will avoid! (read more)
Written on: 11/07/2008
We needed a cheap but secure place to store garden equipment. Got more than we expected with this, it was easy to order on Walton Website, delivery was quick and the delivery man didn't mind waiting while I checked it.
Simple to put up, me and my girlfriend did it in an afternoon but we did find a part missing for one of the windows. We emailed waltons that night and they sent it out for the weekend.
Overall very happy with it, much sturdier than we were expecting and easy to secure. (read more)
Written on: 16/06/2008
The overall quality is poor, I had to ad extra beams for strength, I had to go to B&Q to get wood to replace the warped pieces. Then I had to go again to get felt tacks as the ones given are not long enough to go through into the wood. (read more)
Written on: 16/06/2008 by mrbinks (1 review written)
Poor customer service of Waltons, they did not reply to my messages or e-mails. Delivery team never answer phone - I don't think that they actually exist. Ordered a shed 7 weeks ago, money taken straight away but only told me last week was out of stock (6 weeks after initial order) after hours of chasing on my part. I told them a week ago I want my money back immediately but they have still not replied. I spend alot of time in telephone queues only to sometimes even be cut off straight away... (read more)
Written on: 12/06/2008 by alphabrava (4 reviews written)
Since the initial Waltons purchase confirmation there has been scant information on the progression of my order
Customer service and delivery teams are impossible to contact. I have spent over TWO HOURS (each call I waited over half an hour) waiting in call queues attempting to contact and failing - at a cost to myself.
I sent two e.mails prior to this - neither of which have been replied to.
I was promised a call the day before to inform me whether I would receive an AM or PM... (read more)
Written on: 10/06/2008 by redpen (1 review written)
On 22nd May ordered an 8x10 wooden shed through the Waltons website and got an email confirmation of the order with an estimated delivery date of 5 working days. They took the money from my credit card straight away, but I thought that would be OK as I would be getting my shed soon. After 6 working days I tried to call to see what was going on, spent 10 min on hold so tried email but no response beyond an automated reply saying my message would be dealt with as soon as possible. Tried to... (read more)
Written on: 05/06/2008 by draperd (1 review written)
In my particularly case, I spoke to an agent at Waltons when I originally order my summerhouse and was given reassurances that the item was in stock and would be delivered within the stipulated 5 working days (21 May 2008). On Thursday 29 May 2008 I sent an e-mail and have not received a response, I have since forwarded this e-mail again (Wednesday 4 June 2008) and I am still awaiting a response.
I have tried ringing on many occasions but given up after 20 - 25 minutes as unable to get... (read more)
Written on: 05/06/2008 by joechump (1 review written)
I ordered a Waltons shed+portabase from shedstore. The shed turned up (though it looks pretty flimsy) but the base was nowhere to be seen. They have now given me 3 separate delivery dates in all and failed to deliver the base on each occasion. This has meant wasted days waiting in and wasted time when I should have been building the shed (I've had to cancel arrangements twice now.)
Customer services are poor - I've probably spent about 6 hours in queues and on the phone to them now and I... (read more)
Written on: 30/05/2008 by clevershez (1 review written)
My Waltons case is basically just going to emphasise on what everybody else has said about this poor company. We placed our order on Thursday 15th May and money was debited from our account the next day. We then had a call the following thursday informing us that our shed would be delivered on Monday 26th, it wasn't until after I got off the phone that I realised that it was a Bank Holiday and instantly tried to call them back but spent at least 30 minutes on the phone with no answer. But as... (read more)
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