UK Mail Exchange www.ukmailexchange.com Reviews

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★★☆☆☆
1.7 / 5
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Latest Reviews

★☆☆☆☆

“total rubbish service”

Written on: 31/10/2014 by Madisynz49 (1 review written)

I have never been so angry ,they send my parcel to Scotland when it's supposed to go to Essex then they it will be there Monday, we wait all day Monday, nothing then we're told it will be there Tuesday nothing, then we're told it will be with you between 4th clock and five 'o'clock nothing, and now we are sitting, seething with anger and still nothing UK mail, up yours… Read Full Review

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★☆☆☆☆

“I hope what I have arranged with the police arrests as...”

Written on: 14/10/2014 by McGrath240 (1 review written)

I hope what I have arranged with the police arrests as many as possible for this criminal organisation. NOWHERE on their sites is there a possibility to clos the account. Prison, I hope, for all of them… Read Full Review

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★☆☆☆☆

“stay well away”

Written on: 09/10/2014 by zlPeterson1974 (1 review written)

I brought a domain and email address from them. Email could send from the ukmex site but couldnt receive or get it set up with my mobile device. I emailed them, they ignored the fact i couldnt receive emails and gave me a pdf to set it up with my phone. Which didnt work. After sending them multiple emails with no response i signed up with another provider and got the same domain name and email address. How is that possible??? anyway within half and hour my web site and email address are… Read Full Review

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★★★★★

“Immediate help when required”

Written on: 30/07/2014 by JolieMeyer341 (1 review written)

We recently needed to add our logo to our signature block and couldnt make this function work. The advisor assisted and went above and beyond in helping us… Read Full Review

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★☆☆☆☆

“Lacking customer service”

Written on: 30/07/2014 by RaulRasmussen (1 review written)

I had been with UKMX for several years and in the last couple have noticed the customer service becoming progressively worse. When I had issues with my domain I emailed them repeatedly and sent messages via their website but did not receive a reply. I have now transferred my domain from them as I was so fed up (and even then that had to be done via nominet)… Read Full Review

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★☆☆☆☆

“help!!”

Written on: 11/06/2014 by SydneyPratt (1 review written)

any one know how to get it on iphone? can recieve but carnt send!!! driving me crazy… Read Full Review

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★☆☆☆☆

“Steer well clear!”

Written on: 15/05/2014 by SteveE999 (2 reviews written)

This company has ZERO customer support and you have no way of contacting them apart from email. I had one reply from about 6 enquiries and that didn't answer the question or solve the problem. They left me high and dry when I tried to transfer out my domain name and refused to unlock the domain or answer any communications from me or the new hosting company. They cost me a lot of time and money trying to sort out the issues. In the end I had to abandon the domain name and start again with… Read Full Review

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★☆☆☆☆

“do not use”

Written on: 01/05/2014 by elipacho1 (1 review written)

Service is so bad, it have been 10 days now i cannot send email from my I phone, and this is our business email so it is a major problem for me. No contact number for customer service, I have send maybe 10 emails to the "support" team and never heard back from them. DO NOT MAKE THE MISTAKE TO USE THEIR SERVICE!… Read Full Review

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Xxbexx's Response to elipacho1's Review

Written on: 08/06/2014

did you find out how to do it on i phone?

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★☆☆☆☆

“Do not use!”

Written on: 31/03/2014 by handyjohn (1 review written)

I have had a business email and website with UKM for about 5 years, originally fairly easy to set up and no problems syncing with my iPhone but....moved house over three months ago and I have not been able to edit my telephone number on my website so I have been losing business. To be fair they are not alone; Google Maps is still showing my old address and telephone number despite two verification processes and them phoning me to confirm the new details… Read Full Review

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Puppy0505's Response to handyjohn's Review

Written on: 30/04/2014

Shocking service. Wish I'd read this review three weeks ago before paying for renewal. Not a single email has reached my account in over two weeks. Reported the fault via an alternate email address, directly to their website, and through a form on my account page. Eight reports in all, and not a single reply. Daylight robbery!

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★☆☆☆☆

“DO NOT WASTE YOUR MONEY OR TIME!”

Written on: 17/01/2014

I have paid for a service I cannot use. Been trying to contact them as my login details have not been working. You can only email which they state they will get back to in 24 hrs. Its been over 2 weeks and I still have not heard anything back. There is no contact number to speak to someone directly. When set up, I was not able to connect to my email address and this email through them is suppose to be my main email address so now I potentially could have lost business. I did not get a receipt… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 21/12/2013

I have been getting excessive amounts of spam strangely enough from my own email address. I have on 3 occasions emailed support at the Company who have not even emailed an acknowledgement of my queries. Their support is a joke, it is none existent. … Read Full Review

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★☆☆☆☆

“Very Frustrating Avoid”

Written on: 10/12/2013

If you reach you storage limit, which is easily done, you will spend time deleting messages to get back within the storage limits. Worst of all you account will remain blocked for for 20 hours or more until it resets you allowance. I cannot afford the time or the stress and am changing email provider… Read Full Review

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★☆☆☆☆

“stay away from them”

Written on: 17/10/2013 by andy_p_taylor (1 review written)

been charged £45 for a domain and 2 emails second email still not working, sent lots of emails asking for support but nothing!!!!!!! STAY AWAY… Read Full Review

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Esb-Farnham's Response to andy_p_taylor's Review

Written on: 28/11/2013

Stay away from them they take your money and then ignore you if you have problems. A lot of my emails are being returned saying my domain is not registered. Also even my support emails are being returned. Bad news!!!!!

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★☆☆☆☆

“Want money back”

Written on: 01/10/2013 by BelindaH (1 review written)

I have been emailing ukmailexchange now for weeks with no response back what's so ever. Both myself and my husband have email accounts with them. I can't even set mine up as an IMAP in Outlook as it says 'connection to server denied'. I have never known such terrible customer service. We have both been emailing repeatedly with nothing. Can anyone help at all? Is there some kind of online trading standards to complain to? … Read Full Review

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★☆☆☆☆

“Horrendous”

Written on: 06/09/2013

Simple enough to set up but that's where it all ended. No customer service, you get put through to a voicemail, no reply to emails. I lost business as a result of emails going missing and when I called to rectify, as usual, I got their voicemail and no reply to emails. To add insult to injury I have now switched providers to get better service and despite closing my account they took days to transfer the domain to my new provider, leaving me with days without an email service, despite paying… Read Full Review

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Ashley1.12's Comment

Written on: 24/10/2013

Could you send me there number please so I can have ago. I have purchased a domain and two email addresses and they have charged me twice and to top it off. It does not recognise me when I try to login. The names I purchased are also still available.

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★★★★☆

“No problems at all easy and up and running ”

Written on: 23/07/2013

No problems all working quick and easy. After reading other reviews very pleased thanks!… Read Full Review

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★☆☆☆☆

“Stay well clear”

Written on: 09/06/2013

No customer contact at all. Cannot even access my account which i paid for. Utter rubbish please avoid… Read Full Review

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★☆☆☆☆

“Disgusting”

Written on: 23/05/2013

I would never use or suggest anyone use theM, I've been waiting a week for a response and still nothing! I have tried calling Surpic and again, nothing!… Read Full Review

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★☆☆☆☆

“Avoid Avoid Avoid!!!”

Written on: 22/05/2013

Hindsite is a fabulous thing.....if only I ahd read these reviews before making any kind of payment. After experiencing problems with another web provider I had to quickly by another domain name as I was losing business. I pruchased my address and e-mail addresses from UKMX and all seemed. That is until I tried to build the website through another company that I had chosen. This is where it all stops. As with everyone else comments there is no service. Contact number goes straight to… Read Full Review

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★☆☆☆☆

“Amateur at Best...”

Written on: 15/05/2013

I cannot stress how utter rubbish the customer service is. I purchased the Site Builder facility only to be unable to upload images of a small capacity. Emailed to ask for a refund due to the service not being fit for purpose. I had a reply and offered the capacity increased but declined as I felt the service should have been there in the first place. Now they are not even replying to my emails and not refunding my money. Happy enough to take money for an amateur at best service. AVOID… Read Full Review

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