Written on: 22/05/2013
Hindsite is a fabulous thing.....if only I ahd read these reviews before making any kind of payment. After experiencing problems with another web provider I had to quickly by another domain name as I was losing business. I pruchased my address and e-mail addresses from UKMX and all seemed. That is until I tried to build the website through another company that I had chosen. This is where it all stops. As with everyone else comments there is no service. Contact number goes straight to... (read more)
Written on: 15/05/2013
I cannot stress how utter rubbish the customer service is. I purchased the Site Builder facility only to be unable to upload images of a small capacity. Emailed to ask for a refund due to the service not being fit for purpose. I had a reply and offered the capacity increased but declined as I felt the service should have been there in the first place. Now they are not even replying to my emails and not refunding my money. Happy enough to take money for an amateur at best service. AVOID... (read more)
Written on: 11/05/2013
Customer service is absolutely non-existent. Telephone messages are not returned and absolutely no reply to tens of emails. Do not waste your time with this company. Although setting up email and the website builder are pretty straight forward and effective, the support thereafter is non-existent and I've lost business because of it! AVOID. (read more)
Written on: 25/03/2013
This is not the first time I have had problems with this email provider, worst thing is being left in the dark and not receiving any reply whatsoever to the endless emails I have sent them to try to resolve these problems!! AVOID AT ALL COSTS!!!! (read more)
Written on: 21/01/2013 by Guzzla07 (1 review written)
I have two mailboxes from the UK Mail Exchange. The first mailbox I paid for created multiple issues. At first it wouldn't register on my iPhone or Macbook and only worked on the UKMX site. They did not and still do not pick up on their number, did not reply to the emails I sent them and all in all left me feeling like I had given them my money for nothing. However, I then noticed the UKMX is part of the Surpic corporation and after I googled the Surpic corporation and found their number I... (read more)
Written on: 31/10/2012
Paid for domain and emails, will not recieve emails or sync with mac mail/iPhone. Waste of money and time. Do not use. Also if you try calling you will need to call the surpic corporation instead. Ukmx do not pick up, because they are horrible at running this business. Worst service ever! (read more)
Written on: 16/10/2012 by quaife (2 reviews written)
As a complete novice I had no problem setting up an email address and domain; all done in about 2 hours. As for after service? excellent. Needed some help setting a web site up to my domain. Sent over an email requesting assistance and had my reply back in an hour. Tell them what you want, tell them your level of understanding, we are not all IT experts, and you will get a first class response. (read more)
Written on: 18/05/2012 by jak210
I have tried to contact this company many times by email and Phone (Which just goes to voicemail) concerning changing the IPS Tags and not had a reply and they are holding up the development of a customers website Thanks very much for nothing ukmailexchange (read more)
Written on: 17/05/2012 by Carachiman (1 review written)
Paid £25 for domain name and email addressed. 36hrs later domain name still registered (came up still available on all other search sites) and emails not functioning. Predictably no response from contact message box, and equally predictably no phone number. Can't see any chance of getting money back, and my time is too valuable to spend on these charlatans. Went to Domainmonster and everything was up and running in 2 hrs with great phone customer service. Listen and learn. (read more)
Written on: 20/04/2012
i paid £27 to get a domain name and email, was all set up easily with no problem, however i could not access my email account anywhere else, they took my money and never ever called me back!! i called for days on end as i needed some help and was constantly the voice mail all the time. they are a fake site so please dont use this please!! (read more)
Written on: 17/04/2012
Whatever you do, do not buy a domain name or email address from this company. They take your money and then never set it up for you. I sent a huge amount of emails to them and never got a reply or my money back. Cannot sress enough, DO NOT USE THIS COMPANY! (read more)
Written on: 01/12/2011 by karal78
THIS IS A ABSOLUTELY A SCAM.... NEVER EVER USED THIS. I BOUGHT AN EMAIL BUT SO FAR ITS NOT ACTIVATED, ITS NOT WORKING OR HAVENT RECEIVED ANY EMAILS REGARDING... PLEASE DONT GET IN TO THIS SCAM...TELL YOUR FRIENDS AS WELL.. ONLY YOU WILL LOOSE ALL YOUR MONEY , NOTHING ELSE.. FILTHY ANIMALS (read more)
Written on: 17/05/2011
great cheap email provider but the worst customer support ever.
I am still waiting 3 months on for a reply to a question i asked and a requested phone call (read more)
Written on: 04/05/2011
I am either going to issue proceedings against this company or drive 3 hours to their office and smash a few heads in.
This company is a joke, if you ever have a problem with your service (which I bet you my right arm you will have) then don't expect any help from these guys. I have sent 1-2 emails a day for 15 days BEGGING for help - EVERY email has been ignored.
Choose ANY company other than this. (read more)
Written on: 01/04/2011
After purchasing my email address yesterday then reading these reviews i was horrified to think i may have purchased a scam email. HOWEVER, i must say that after the stated 24 hours my account was set up, working fine, emails coming into my outlook as set up and emails coming in and out of my iphone with no problems. It was easy to set up and seems to be working a treat. Ok it's only been 1 day but i can confirm i have my email address working and i also have had email responses to... (read more)
Written on: 28/03/2011
Like all the other reviews, i too have problems with this company. The first thing is you can't you this service on your iphone, but the worse problem came when i renewed after a year, as soon as they took my money, my account no longer could receive emails.!! Their support is the worst ever, and too this date have still not had an explanation as to why this has happened.! Avoid this company. (read more)
Written on: 19/03/2011
I have used UK Mail Exchange for my business e mail for three years. I have never had a problem with it. Recently I renewed and did not get any e mails for a day afterwards. I was concerned when I saw the reviews on here but I contacted the support team by e .mail and next day received a mail back apologising and my mail was sorted out and has worked fine since.
Good service. Think there may be some vested interest on here in bad reviews, seems curious they are all bad but I have never... (read more)
Written on: 26/01/2011
AVOID THIS COMPANY LIKE THE PLAGUE !!! THAT IS NOT A JOKE.
I've had an email address provided by this company since I started my business 12mths ago. was fine for this time, but now my email is due for renewel only the company do not seem to exist so have not renewed my account. i have paid them the renewel fee, but they have done nothing with my money. it's impossble to contact them as they never ever ever reply to the dozens of email's i've sent them. if you're looking for a good email... (read more)
Written on: 19/01/2011
Very bad service, if anybody is willing to go on this, please don't go. Most of the mail will not deliver to your email box, and also very bad customer service... watch out these guys.... not worth of the money you are spending
I have sent around 5 emails to support, they only replied to one which I sent, after that no replies....
I strongle recomment not to go with this provider (read more)
Written on: 15/01/2011
These guys are definitely a scam- DO NOT USE!! Seriously, I bought a 500mb e mail account and domain, usually I am pretty cautious about who I shop with on the internet but I was in a rush to get a new product launched and jumped in double footed. They are definitely a scam, if you look on the 'about us' page there are spelling and grammatical errors- hardly acceptable for a large corporation. I also cannot receive mail and my domain isn't registered, I have heard nothing back from thir... (read more)
Written on: 08/01/2011
Watch out- these guys are con artists- you won't get anything out of them. Although the invoice they send you might loo professional they will merely take your money and not provide a service. But the good news is that the fraud team are aware of them and are confident about closing them down and thier is also a campaign group against these guys. I find is darkly amusing that clearly someone involved in the fraud has commented on this blog giving themselves 4 stars out of five...whoever you... (read more)
Written on: 04/12/2010
Brought a domain and the smallest mail box option for £25 a year. It took a few hours before i could login to the webmail. The webmail seemed easy to use, very similar to gmail or yahoo mail.
I also managed to get the email working on my phone, i had a few problems with the security settings and had to contact support for help, they got back to me a couple of days later with the correct settings for my phone.
So far have not had any spam email but the email address has only been up and... (read more)
Written on: 20/09/2010
I cant even bring myself to give these rip off merchants 1 star but had to, they quickly take your money and then nothing, since i brought this service i have never had incoming mail and have sent 10 e mails and 10+ messages to support and not 1 answer i am now seriously thinking about exposing the company to watchdog as they are fraudsters offering a service that does not exist and with no customer service at all, and the jokey message about taking customer service very importantly and... (read more)
Written on: 17/08/2010
This is the worst experience I've had since I've come on to the internet ever!!! if you know what's good for you stay away from UK MAIL EXCHANGE. All was good after I first registered, I sent a couple of messages to the support team and got a response in good time, but started to get suspicious when I couldn't see their name on the list of recommended registrars. Since then, "every time" I've sent 3 messages requesting to transfer my domain and have never received a reply. I've decided to... (read more)
Written on: 07/06/2010
I have not had any problems with it so far. I don't think you'd expect anyone at hotmail or yahoo to answer your questions. Maybe they could do with a help button. So far its been fine. (read more)
Written on: 13/05/2010
Having the same problem cannot access email at all do not use these fraudsters (read more)
Written on: 12/05/2010
They just take your money and do not respond to your emails and do not provide a service, and do not give refund. (read more)
Written on: 23/04/2010 by TIMYTA (1 review written)
Help! Also having the same problem. Can't access my emails, website doesn't seem to exist, can't even find a phone number for them.
Any suggesstions/phone numbers? I use this email account for business, only set it up a month ago and paid £25. Not happy.
SE, Cardiff. (read more)
Written on: 23/04/2010
I am having the same proble with ukmail exchange, I haven't been able to access my mail for over 10 days!
Jon B (read more)
Written on: 26/11/2009 by Ray James (1 review written)
My email system has been down now for three days since 23 November 2009 and I have sent numerous emails to support and even phoned HQ but only to get the answer machine. This system was working perfectly but my business is at risk and they are not responding to me.
Don't use them as they don't seem to care. As no-one is there to answer the phone on a Thursday day time I am assuming they may have gone bust.
Ray James (read more)
Written on: 18/05/2009 by alan john dew (1 review written)
I certainly wish to help to improve the service of UK Mail Exchange if I can. I think the lay out of the page is reasonably good but it would help if one could knew all the addresses of any associated organisations and have one page for each by marking clesrly home page so one can go to the same page and know the address and password will accepted one problem that does arise occasionly a crash which sets one back as far as the inernet because of business, the elements storms etc. which you... (read more)
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