UK Mail Exchange www.ukmailexchange.com Reviews

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UK Mail Exchange www.ukmailexchange.com
★★☆☆☆
1.6
16.0% of users recommend this
Click here if this is your business
  • Ease of Use

  • Spam Protection

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Latest Reviews

“I have just paid £300 to renew my business account,...”

★☆☆☆☆

written by skyferry on 26/02/2024

I have just paid £300 to renew my business account, now being askd for more money, no phon number, no reply. called the police whom have said contact your bank then us and we shall issue a arrest if not resolved

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“Non Existant Support”

★☆☆☆☆

written by DemetriusMcLain359 on 30/05/2022

I change my password every 6 months for security. Every time I get locked out of the account until support@ukmailexchange reset it. Every time it takes them 4 or 5 days to respond and god only knows how much possible business i lose everytime I go a week without mail... very unprofessional for my business. THIS TIME IT HAS NOW BEEN 8 DAYS AND STILL NO EMAIL AND NO RESPONSE FROM SUPPORT. I am staggerred at this level of non existant service.

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Skyferry1's Comment

Written on: 26/02/2024

i am calling the police as they have just taken money for payment and i cant access my account

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“Lost all emails and no contact number”

★★☆☆☆

written by Berryrj1957 on 29/01/2020

After a technical problem they had over Christmas I lost a lot of business I could not log in. Today I opened 1 email and to my horror have now lost all past emails. I need to contact them urgently but never get a reply from my emails to them What sort of business is this customer service 0%

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“load of rubbish”

★☆☆☆☆

written by Batchelor491 on 04/01/2020

not work for four week says clean in box emptied in box still not working can not contact any body to help

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“FAILURE OF RESPONSE COMMUNICATIONS”

★★☆☆☆

written by marksenior_64 on 08/07/2019

Having just re-newed the subscription 2 months ago(beguining of May) and still having on going issues, we have found it very difficult to contact the administrator over this period. We have tried Phone Calls and Emails. But no reponse. We are constantly being kicked out of the site having only layed the screen page dorment for 30 mins. The over-all feeling is we have not been given what has been promised and makes things worse when there is no written or spoken response.

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“Very rigid, hard to setup, tiny mailbox, half undelivered”

★☆☆☆☆

written by BismarckUK on 21/09/2017

The system is very user unfriendly and rigid, looks as if it would go with well with Windows 2000 or XP. Half the time I do not receive emails because they block a lot of domains even after adding them to the whitelist. I cannot get any correspondence from eBay whatsoever. I bought a domain name that matches my eBay name but cannot use it, I had to end up using my personal Gmail account instead. I never got it to work with Outlook properly, if you call them up most of the time no on answers, call back requests are being ignored. For £30 a year you get a lousy 250MB Mailbox that is always full and you constantly have to delete your inbox.

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“They tell lies - uk mail”

★☆☆☆☆

written by 465Kendall on 12/11/2015

I was promised deliver of a parcel on Friday 6th November which never arrived on ringing the complaints dept I was told the parcel could not be delivered as I was out. After informing the operator that I had arranged by email were the parcel could be left and had also posted a big notice on my front door to this effect the operator then decided that the driver must have gone to the wrong address. I was promised delivery on 9th November at 5pm, naturally the parcel had not arrived by 6.15 pm on ringing the complaints dept I was told it would be delivered by 7pm. By 7.20 it had not arrived so once again I rang the complaints department and the excuse now was they could not deliver due to road works. As I live within 30 yards of a major road junction with no sign of road works this was once again an excuse. It would appear that this company has a whole list of excuses, so far I have had - you were out, delivered to the wrong address, and now road works. Do you think the next excuse will be the van broke down. The other interesting fact is in the afternoon I had another parcel delivered by a different curier who clearly had not encounted any road works. I can only suggest you avoid this company and do not order goods from suppliers that use uk mail to deliver as you may never receive the delivery

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“Avoid ”

★☆☆☆☆

written by Kelly334 on 09/06/2015

I don't even know how to describe the level of anger I have against Ukmailexchange. They offer no cusrer service whatsoever and their parent company Surpic limited is just as bad. I signed up to this provider thinking they would be good value for money and were advertised on google. So tried them out, only after did I regret because I noticed they had not sent me an email with all the required information to set up domain etc. it was already a warning sign for me. And when it came to setting up website the nightmare began. They are not easily reached, they don't reply to messages and they do not seem to care either. So if you want to avoid this nightmare please use a different provider and reputable one that will take care of business when required.

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Maverick_01's Response to Kelly334's Review

Written on: 21/06/2015

I set up my business email on September last year and what a headache that was... Absolutely beep #%*! customer service and no care or consideration from them at all...

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“Terrible email provider”

★☆☆☆☆

written by 405Kehoe on 31/05/2015

UkMailExchange are terrible, they ignore emails. I've had my account hacked and you can't set up iphone with this service. This company is ignorant and very low budget. I strongly recommend finding another provider. Can't believe I paid money for such poor service.

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“Worst Courier Ever”

★☆☆☆☆

written by Maloney314 on 02/05/2015

Very unreliable, An urgent parcel for next day delivery has been lost. Local delivery driver says that so many parcels go 'Walkies' that the company no longer tries to find lost mail.

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“I have tried on so times to contact them with a few...”

★☆☆☆☆

written by Aiden34 on 20/03/2015

I have tried on so times to contact them with a few problems to which they never reply , even there phone numbers is disconnected !! NEVER EVER USE THIS COMPANY !!!!!!!!!!!!!!!'

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“total rubbish service”

★☆☆☆☆

written by Madisynz49 on 31/10/2014

I have never been so angry ,they send my parcel to Scotland when it's supposed to go to Essex then they it will be there Monday, we wait all day Monday, nothing then we're told it will be there Tuesday nothing, then we're told it will be with you between 4th clock and five 'o'clock nothing, and now we are sitting, seething with anger and still nothing UK mail, up yours

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“I hope what I have arranged with the police arrests as...”

★☆☆☆☆

written by McGrath240 on 14/10/2014

I hope what I have arranged with the police arrests as many as possible for this criminal organisation. NOWHERE on their sites is there a possibility to clos the account. Prison, I hope, for all of them.

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“stay well away”

★☆☆☆☆

written by zlPeterson1974 on 09/10/2014

I brought a domain and email address from them. Email could send from the ukmex site but couldnt receive or get it set up with my mobile device. I emailed them, they ignored the fact i couldnt receive emails and gave me a pdf to set it up with my phone. Which didnt work. After sending them multiple emails with no response i signed up with another provider and got the same domain name and email address. How is that possible??? anyway within half and hour my web site and email address are up and running without fault. Stay away from uk mail exchange. To say they are a mickey mouse company would be a compliment

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“Immediate help when required”

★★★★★

written by JolieMeyer341 on 30/07/2014

We recently needed to add our logo to our signature block and couldnt make this function work. The advisor assisted and went above and beyond in helping us.

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Tony_Henry's Comment

Written on: 09/06/2015

You work there, but sorry this 5* rating does not translate to majority of of complaints being voiced about Ukmailexchange.

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“Lacking customer service”

★☆☆☆☆

written by RaulRasmussen on 30/07/2014

I had been with UKMX for several years and in the last couple have noticed the customer service becoming progressively worse. When I had issues with my domain I emailed them repeatedly and sent messages via their website but did not receive a reply. I have now transferred my domain from them as I was so fed up (and even then that had to be done via nominet).

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“help!!”

★☆☆☆☆

written by SydneyPratt on 11/06/2014

any one know how to get it on iphone? can recieve but carnt send!!! driving me crazy

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“Steer well clear!”

★☆☆☆☆

written by SteveE999 on 15/05/2014

This company has ZERO customer support and you have no way of contacting them apart from email. I had one reply from about 6 enquiries and that didn't answer the question or solve the problem. They left me high and dry when I tried to transfer out my domain name and refused to unlock the domain or answer any communications from me or the new hosting company. They cost me a lot of time and money trying to sort out the issues. In the end I had to abandon the domain name and start again with another. The worst company I have ever dealt with.

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“do not use”

★☆☆☆☆

written by elipacho1 on 01/05/2014

Service is so bad, it have been 10 days now i cannot send email from my I phone, and this is our business email so it is a major problem for me. No contact number for customer service, I have send maybe 10 emails to the "support" team and never heard back from them. DO NOT MAKE THE MISTAKE TO USE THEIR SERVICE!

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Xxbexx's Response to elipacho1's Review

Written on: 08/06/2014

did you find out how to do it on i phone?

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“Do not use!”

★☆☆☆☆

written by handyjohn on 31/03/2014

I have had a business email and website with UKM for about 5 years, originally fairly easy to set up and no problems syncing with my iPhone but....moved house over three months ago and I have not been able to edit my telephone number on my website so I have been losing business. To be fair they are not alone; Google Maps is still showing my old address and telephone number despite two verification processes and them phoning me to confirm the new details.

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Puppy0505's Response to handyjohn's Review

Written on: 30/04/2014

Shocking service. Wish I'd read this review three weeks ago before paying for renewal. Not a single email has reached my account in over two weeks. Reported the fault via an alternate email address, directly to their website, and through a form on my account page. Eight reports in all, and not a single reply. Daylight robbery!

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Asked by AHusk on 2nd January 2020 Report this content
I have email account with UK Mail Exchange www.ukmailexchange.com for number of years and have paid my subscription this year. I have been receiving my emails on my PC and iPads with no problems until last Sunday 29th Dec. Since then no emails have been found in my inbox and I have been wondering why because I always get about 20 emails per day then suddenly no emails in my inbox from last Sunday. Is there any issues with email servers? nor not been notified and support is not helping, no contact?

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Asked by dancer2015 on 30th October 2015 Report this content
Why do I receive an error message when trying to send multiple emails? The email sits in outbox and will not send. Anyone know what the problem is and how to fix it?

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