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Written on: 29/11/2013
I've used FuseMail for 7 years with an individual account. FuseMail recently decided to kick individual customers off its platform by giving two months notice on $10 minimum monthly spend (increasing the price six-fold for individual customers). The best thing about them is the e-mail web interface with ability to fetch mail from multiple accounts and to have custom domain names. Security practices are poor - they've had HTTP service links within HTTPS customer areas, SSL certificates expire… Read Full Review
Written on: 02/06/2013
FuseMail is the worst, most unreliable email service on the market. DO NOT USE THIS SERVICE! If you own a business be prepared for frequent long outages, lost emails, and no support. On May 30 all our emails were deleted for no reason and no explanation. ALL email history for all our employees, gone! Google FuseMail reviews and you wil see dozens of simlar stores and the lowest ratings. We made a huge mistake in putting our companies email service in their hands. Don't make the same… Read Full Review
Written on: 01/11/2012
You are required to purchase a minimum of 5 mailboxes and you have to create an administrator to manage your account, but this counts as a mailbox that you can't use for mail. Web calendar never loaded. Secure login page has unsecure content on it requiring you to select "show all content" then it still does not seem to login until you refresh the page again… Read Full Review
Written on: 03/04/2012
I was without business email for nearly 24 hours from April 1 - April 2nd, 2012. I know I am not the only FuseMail user that was affected during that time and I know I am not the only one that is very annoyed with the way FuseMail handled the situation. They supposedly have a geo-redundant email hosting solution (announced in 2009) in place to prevent an outage like this from happening, but apparently that did nothing to prevent the problem or speed up the solution. I couldn’t send or receive… Read Full Review
Written on: 06/03/2011
My emails dissapeared this was the reply I got after 3 days...this is after being sold fuse mail as its has super backups and data secure!
I would like to apologize for the delay in replying to your support request and advise you that unfortunately the server that was holding a backup of the missing emails has recently crashed and we will be unable to restore that for you.
Please do not hesitate to contact us again if you would require any addition assistance.
Paul… Read Full Review
Written on: 03/09/2010
Sorry guys, it just does not work. Maybe easy to use, but doesn't work. Lots of features, storage, priced right, nice enough customer service, but nothing could EVER get resolved. I had tickets marked resolved that were not; tickets that magically got lost (I even had the email confirmation); etc, etc. I had to ask for an extension on the 14 day trial to try and get things straight! But I finally gave up. Online manual is virtually useless. When I called or tried to online chat with… Read Full Review
Written on: 08/06/2010
This company has the most rude support staff of any company. The reps are so arrogant and could care less about any customer. I can't beleive they are even in business. They hang up and tell you not to call back when you ask to speak to a manager… Read Full Review
Written on: 07/02/2010
Customer support advisers at fusemail can be very rude and patronising. They recently lost all of my folders and now want to charge me a fee to recover them.
BS… Read Full Review
Written on: 10/07/2008
I've been using fuse mail for about 4 months now, and have had non stop issues with the services outside e-mail, e-mail works great, its just all the other services that dont work. mainly the addressbook/calendar/tasks sync tools, LDAP services and even the "fuse" services for combining multiple accounts they boast about are intermittent at best in my experience… Read Full Review
Written on: 28/04/2008
It frenquetly doesn't work in my experience! It takes quite a bit of time out of my day to have to fight with it to get it to work!
Overall, I do not recommend fusemail. I wish my employer would switch to another email program!… Read Full Review
Written on: 25/01/2008 by scdean (1 review written)
I have now been using FuseMail for about 9 months and must say that it is by far the best system I have used. I currently have 5 domains for 3 companies setup on the system and I am able to effectively receive and respond to these domains all from one place.
Uptime of the system has been 100% for me and I have had no problems with speed accessing the system from several countries in Europe (this was a concern for me at the start as FuseMail is US based).
Overall couldn't be happier, great… Read Full Review
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