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Written on: 28/11/2013 by fender44 (1 review written)
I have used CWCS web hosting for 7 years. Performance and response has been fast, the uptime excellent and on the very rare occasion when I have needed support, the response has been immediate and excellent. My only gripe is that they do not send out advance notice BEFORE the start of the cancellation period, to warn that either that payment is due or cancellation is required - at least they did not with me - and I got caught out by it. This is the only reason for 4 stars rather than… Read Full Review
Written on: 18/04/2013 by Klyndesign (1 review written)
The person I spoke to when I had a problem with my e-mails made sure that they got all the details asked me the necessary questions and made sure I was kept informed through out the operation. I have been with this company for a long time and I like the way they facilitate for my needs and nothing seems to be much trouble. When I have a query I get good responses and immeadiate attention, they make sure they find the exact product for my needs… Read Full Review
Written on: 07/12/2012 by GregEcomec (1 review written)
This is my 3rd server host in 6 years and by far the best service. We have a simple setup but we were always plagued by things beyond our control and previous helpdesks turned out not to really offer the 24/7 support they promised. CWCS have been excellent and have so far lived up to all their promises. The times we did need them to resolve some niggles with the switchover they were very responsive, helpful and all issues resolved within minutes. No hesitation to recommend them, a polite… Read Full Review
Written on: 19/09/2012 by richmilns (1 review written)
I've just taken on a cloud server package with CWCS running Plesk 11. It's a CLOUD-2440 solution (4x vCPU, 6GB RAM) running Ubuntu 12. I also have their 'Gold' support package. I have filed 10 support tickets with them already (for things like migrating websites from previous versions of Plesk, help with updating Ubuntu and configuring software installed such as the firewall) and each time I have received a prompt reply which has solved the ticket first time round. We had an initial hiccup -… Read Full Review
Written on: 13/10/2011 by maverickchris (1 review written)
I have used CWCS for web hosting for 5 years, after trying 6 other suppliers over the previous 2 years. I host 16 websites for clients. I have stayed with them because although there have been a few problems, their support system has always been clear about when the problems would be solved, so I have been able to be clear with my clients. This has removed the burden of uncertainty from my relationships and not a single client has left over the period. They have also been very helpful in… Read Full Review
Written on: 01/02/2011
I assessed a range of Data Centres when looking to co-locate a client's servers into a DC. CWCS came out on top price-wise - but that wasn't the only factor in choosing them. They were very upfront when I came to visit - and the pricing was very clear.
When it came to installing the servers, they were incredibly helpful. Since installation the DC has been 100% reliable (to my knowledge!) - and any time the servers have faced a difficulty their "remote-hands" support for reboots has been… Read Full Review
Written on: 24/01/2011 by emeraldspy (5 reviews written)
CWCS offer a positive hosting experience. The technical staff are very proficient and most importantly quick to respond. The hosting service is UK based and offers exceptional performance. CWCS are one of the rising stars in the UK hosting market… Read Full Review
Written on: 30/04/2010
CWCS are friendly, helpful and efficient. I like their service and prices. I don't like the emails they send me about stuff that doesn't seem relevant to me… Read Full Review
Written on: 15/04/2010 by nickweavers (3 reviews written)
We have had two dedicated servers with CWCS over the past few of years. The first became unreliable after a year or so. The second has been excellent and we have had no down time worth mentioning for over a year. They gave us plenty of time to migrate all of our clients domains from the old server to the new one which was helpful and Plesk makes this task relatively easy, especially since many of our clients have MySQL DB's, unique IP's and SSL Certificates which would be a real chore to… Read Full Review
Written on: 13/04/2010
CWCS's technical support has proven over the last three years to be consistent both in the speed in which they respond to queries and the quality of advice and action provided in resolving technical issues, no matter how minor or complex. This applies 24/7 including holiday periods. 95% of queries are resolved by email which avoids costly telephone support.
Client interfaces for billing, domain registration and renewal, server status updates and technical support is efficient and user friendly… Read Full Review
Written on: 12/11/2009
We operate a very large and serious web site, dealing with over 2 million page views each month and an average of 600,000 http requests every day. This site has been hosted with avious companies over the years and for the past 18 months has been on a CWCS dedicated server. Migration was painless (relativelt speaking). When an issue did finally arise, it was of a very technical nature and the technicians couldn't help. Typically the support engineers lack communications skills, and are not that… Read Full Review
Written on: 16/08/2009
I've had a Virtual Private Server with CWCS for a few years now. Set-up was fast, I was able to easily transfer existing sites from my previous VPS without any trouble. Support has always been good (including a few out-of-hours emergencies on the weekend or late at night). Compared to previous companies I'd tried the support guys seemed more switched on, and friendly. Downtime has been minimal and short-lived (down to network issues on the way to the Nottingham centre).
Overall highly… Read Full Review
Written on: 09/07/2009 by mattaitch (1 review written)
The migration of any website from one webhost to another can be a frustrating, tedious and worrying process. The staff at CWCS has helped in calming my fears, making me feel welcome, and bending over backwards to sort any teething troubles I have had.
The only thing I haven't liked so far is the contact approach of having one email for support, one for billing, and one for sales. When I transferred domain names over and wanted them as a domain alias, I had to contact billing to pay for this… Read Full Review
Written on: 27/01/2009 by alasco (1 review written)
I have been with CWCS for about 9 years. First with a virtual server when I had a web design business, and now as an individual with my own business web site.
Hosting is no-fuss and reliable. It is always there. Downtime is virtually non-existant.
It is ideal for a technically minded person - and the support is the best I have come across in this industry. For a start, they answer the phone! E-mail support is excellent and the "techie" guys really are techie guys and not call-centre staff… Read Full Review
Written on: 14/01/2009 by trevaskis (1 review written)
Very simple and Rapid set-up. Quality and trusted Control Panel and facilities.
Superb communications and 'can do' attitude from staff. Generally a very satisfied customer who would have no qualms recommending CWCS to clients and friends… Read Full Review
Written on: 14/01/2009
www.cwcs.co.uk has good price/performance. Now recommend CWCS to our clients for web hosting. Good, responsive support, good performance, really can't complain about anything… Read Full Review
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