CWCS www.cwcs.co.uk Reviews

★★★★☆
4.4 / 5
87% of users recommend this
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Latest Reviews

★★★★★

“Absolutely Brilliant!”

Written on: 03/09/2014 by Bookchimp (1 review written)

I have been with CWCS for 8 months and have enjoyed consistent fast speed and absolutely no downtime. And the tech support is absolutely superb! After enduring 4 years of slow speed, tons of outages and pathetic tech support from my previous host, I am now in web heaven and can now just get on with running my site worry-free. Forget the rest guys, sign up with CWCS!… Read Full Review

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★★★★★

“A really helpful company! ”

Written on: 28/01/2014

I highly recommend CWCS – I’m not all that technical but when I first contacted their Sales team I was talked through the various options for my new website project and they actually seemed to listen rather than just try and get me to sign up for one plan or another as fast as possible (which I’ve had when talking to some other hosting companies). I have only contacted their support a couple of times but each time they have been superb – explained things clearly and problem solved in… Read Full Review

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★☆☆☆☆

“They did not take responsibility of domain renewal ”

Written on: 22/01/2014 by MISI (1 review written)

Could you imagine a hosting company does not renew a domain even though auto renew was on? if they cant make a simple task like this, could you imagine to be responsible for hosting? I purchased the company, they transferred the domain-- but they transferred (as they say) a cancelled domain (cancelled as far as their system thought) to me.- so unprofessional. They "believe" the domain was cancelled on their system prior to me purchasing the company..pretty ridiculous! TO HAVE AUTO RENEW ON AND… Read Full Review

Peter-At-Cwcs's Response to MISI's Review

Written on: 22/01/2014

On behalf of CWCS Managed Hosting we are sorry that you’ve had this issue and we can understand how upset you must feel.

The domain was cancelled when registered to the previous owner prior to a change of ownership in March 2013. The cancelled status was then migrated across with the details of the account.

If a domain is set as cancelled, our system will not auto renew it (if it did, we would be sending auto renews to customers who had cancelled their domains!). To renew a cancelled domain just needs a call or email to us.

We have confirmed with the domain registrar that they sent you at least two reminders prior to your domain being cancelled.

We would have been more than happy to advise on or help with the renewal process if you were not sure what to do about these reminders. This too would have prevented domain cancellation.

As soon as we were made aware of the situation - when you contacted our Technical Support service on Saturday, 18th January 2014 - we were able to rectify everything within 65 minutes.

We did not invoice, charge you or take payment regarding this domain renewal. And as a show of goodwill we have renewed your domains free of charge until December 2017. We have also offered you free hosting.

We hope that this has not affected your business too much and we’d be happy to chat to you further if you have any unresolved questions.

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★★★★★

“Exceptional Service / Good Value for Money / Best Support”

Written on: 16/12/2013 by charlie4616 (1 review written)

I have used CWCS for all our Co-Lo Data Centre needs for several years now. What attracted us to CWCS in the first place was value for money. We have gone back several times to extend our requirements and each time they show huge flexibility. Several of our own server VM issues has raised the need to log support tickets with CWCS for assistance and due to the response time and fantastic communication and support from the tech staff I just felt such a company like this was well deserved of my… Read Full Review

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★★★★★

“Superb service”

Written on: 10/12/2013

I have used cwcs since the beginning of our company in 1999 and have found their service flawless. Would recommend them to every one… Read Full Review

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★★★★☆

“Good, ”

Written on: 03/12/2013

We've has a few problems here and there but the CWCS staff have always responded quickly to resolve the issues for us in a professional manner. Very pleased with the service… Read Full Review

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★★★★☆

“Fast, reliable with great support”

Written on: 28/11/2013 by fender44 (1 review written)

I have used CWCS web hosting for 7 years. Performance and response has been fast, the uptime excellent and on the very rare occasion when I have needed support, the response has been immediate and excellent. My only gripe is that they do not send out advance notice BEFORE the start of the cancellation period, to warn that either that payment is due or cancellation is required - at least they did not with me - and I got caught out by it. This is the only reason for 4 stars rather than… Read Full Review

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★★★★★

“Basic web and email starter package.”

Written on: 27/11/2013 by aydeeoh (1 review written)

The setting up of the package was very straightforward. There was a problem with my DNS record for email but it was rectified very quickly. I have been using the system for a number of years now and have not had any problems. I know that there are various upgrade options available which I may take up in the future. Also billing is very straightforward. Highly recommended… Read Full Review

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★★★★★

“Perfect service and support”

Written on: 22/11/2013

These guys have given amazing service for the last couple of years. He is always happy to help and is always there to deal with any issues on the phone promptly and efficiently. We have also just made a transition from a windows to a linux server at the same time as launching a new website - which could have been a potential nightmare, but the transition happened quickly and efficiently as they worked really closely with us to make it happen. Cannot recommend them enough ... thanks guys… Read Full Review

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★★★★★

“Very good service”

Written on: 08/11/2013

We've been using CWCS for several years now and the service has been consistently good. Reliability has been excellent and the helpdesk have sorted out any queries very quickly and smoothly… Read Full Review

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★★★★★

“Good service”

Written on: 08/11/2013

I've been with CWCS for over five years now, they provide an excellent and reliable service and are very responsive to feedback… Read Full Review

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★★★★★

“Great staff and speedy, concise support”

Written on: 07/11/2013

We've had our hosting with CWCS for almost 8 years now. In that time they've proved to be reliable, quick to respond and keen to help on the odd occasion a problem has arisen. The support staff are excellent even when dealing with them 'out of hours'. They definitely know their stuff. They're not the cheapest of hosts but the level of service provided is commensurate with the cost. You get what you pay for with hosting and with CWCS you do indeed get a lot!… Read Full Review

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★★★★★

“Quality Service and Excellent Support”

Written on: 06/11/2013 by percsol (2 reviews written)

My company has two Virtual Linux Servers with CWCS both of which are managed by PLESK. We get high reliability with these Servers but if an issue has been reported by one of our clients, the CWCS Support Team has always responded promptly and communicated clearly to get the issue resolved. We would recommend the services provided by CWCS because they deliver what they say… Read Full Review

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★★★★★

“CWCS - 1st Class”

Written on: 01/11/2013 by itechtrading (1 review written)

I have a dedicated server at CWCS and host several websites for my clients as well as my business. If i have any questions or issues, the support is first class. In four years i have never had to contact them regarding downtime as there simply has not been any. I would recommend CWCS to anyone who requires first class service and support… Read Full Review

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★★★★★

“Pleasure to work with!”

Written on: 31/10/2013 by JaneRussell (1 review written)

Pearl & Deane have used CWCS' services since 2008. CWCS are a pleasure to work with and we have an excellent working relationship with them. We have stayed with CWCS as they offer reliable, fast and efficient solutions for our business needs. Thank you to the CWCS team for all your help… Read Full Review

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★★★★★

“Club website”

Written on: 29/10/2013 by TedLewis (1 review written)

I have used CWCS web hosing for over five years. I have found the managers to be most cooperative and pleasant guys to talk to. They are always ready to assist in solving problems and do so most courteously… Read Full Review

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★★☆☆☆

“Not the 100% uptime guaranteed.”

Written on: 24/10/2013 by stefandunn (1 review written)

We have a Cloud VPS account with CWCS, and were promised 100% (I know this is unrealistic, but it's their words) uptime. In the last 2 months, it's gone down 3 times for longer than an hour each time. We host around 20 websites for some big clients which require reliable hosting and could lose out on a lot of sales if they go offline. The support never have an idea of when things are going to be available again, and we are never informed when something bad has happened unless you subscribe to… Read Full Review

Peter-At-Cwcs's Response to stefandunn's Review

Written on: 10/12/2013

Hello,

This is Peter from CWCS Managed Hosting.

First, I would like to apologise on behalf of CWCS for the issues you have had. We did have some problems with our cloud services in October 2013, part of which were due to extremely aggressive and sophisticated ddos attacks on one of our data centres. Unfortunately, this affected a small percentage of our customers, but also unfortunately affected some customers more than others.

Since then we have put extensive measures in place to further increase infrastructure resilience, improve overall speed, performance and reliability, and strengthen defences against the latest generation of attacks. We also have a policy of continuous improvement to our hardware and infrastructure and invest significant amounts to ensure we deliver a superior hosting service.

Our 100% Network Uptime Guarantee refers to a financially backed agreement where, should our network be unavailable we will compensate you financially or add credit to your account. Guarantees of this nature are standard throughout the industry, and in line with our service level agreements, customers affected by the issues in October have received compensation from us. However if this wasn’t made clear to you again please accept our apologies.

Because of the nature of the recent attack on our data centre it was extremely difficult to predict how long unavailability would last. An experienced team of highly qualified technical specialists started working on the problem immediately (both from CWCS and external service providers) but, partly due to the evolving nature of the attacks, during the early and mid-stages of the issues we were unable to provide estimates we felt were reliable enough to communicate to our customers. However, we realise that we could have communicated better during this time and have reviewed our fault identification procedures to improve the quality and timeliness of information we provide to affected customers.

As an aside, we have notified the legal authorities and hope to work with them to try to identify the perpetrators of the recent attacks on our data centres, and if at all possible we will take action against them. Although difficult due to the sophisticated and international nature of the attacks, other providers that have suffered similar issues have made legal successful legal cases in the past that have resulted prosecutions. Sadly ddos attacks are a problem for all hosting companies large and small so we are constantly on guard and reviewing security.

We provide live status update pages to make things easier for our customers (so there is a single point of reference they can access all the latest information and updates when there is a problem). Please note our status pages do not (and never have) required a subscription – they are available to anyone that wants to see them. You can also access them via our company website and our support site.

Obviously we are extremely disappointed that you are not impressed with our service. We built our company by delivering high quality, reliable hosting products and services along with excellent technical support. A recent survey of our customers in November 2013 showed that over 91% of our customers are likely to recommend CWCS to other businesses or people they know.

I understand your Account Manager (Paul) has spoken to other people within your organisation about your recent issues but if you would like to discuss this further with him or have any questions or concerns please do not hesitate to give him a call.

A Root Cause Analysis (RCA) report is also available to all customers that experienced issues. If you have not received a copy please get in touch and we will provide one.

Once again please accept our apologies for your inconvenience and please don’t hesitate to contact us direct if you would like to discuss further.

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★☆☆☆☆

“Terrible downtime with a don't care attitude”

Written on: 24/10/2013 by notdownagain1977 (1 review written)

We have currently been with cwcs for about 3 years and the reason we are still with them is that it would be a nightmare for us to transfer our services that we have built up over the months to another provider. Although it is becoming more and more of a nightmare by staying with them. In the last 3 years we have experienced very slow load times , frequent down times and even the worst experience ever of CWCS losing everything stored on our server!! even our back up depository!! If it wasn't… Read Full Review

Stefandunn's Response to notdownagain1977's Review

Written on: 24/10/2013

The downtime recently have made me question renewing our contract with them also.

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Peter-At-Cwcs's Response to notdownagain1977's Review

Written on: 10/12/2013

Hello notdownagain1977

Peter from CWCS here. On behalf of CWCS Managed Hosting I would firstly like to apologise for the issues you have had. I would also like to assure you that we work hard to provide extremely high standards of customer service and support. It is unfortunate you feel we have a ‘don’t care attitude’: that’s just not what our company is about and is completely opposite to our whole ethos and the way we work.

We take all customer issues extremely seriously and our internal processes would normally have escalated anything like the issues you’ve stated to our Senior Technical Support along with your Account Manager (and further to Senior Management if necessary) until resolved to your satisfaction. But obviously something has gone badly wrong here and we would like to put it right.

As you have not provided your contact information it is not possible to look at your individual case and the issues you identify. However if you email your details to info@cwcs.co.uk a senior member of staff will be in contact to discuss any issues or problems you have had.

Cases such as this are extremely rare and we work hard to rectify any issues before they get anywhere near this stage. We monitor our network, backups and supports tickets both automatically and manually and it is highly unusual that this has not been resolved. We train all our staff in the importance of customer service and we built our company by delivering high quality, reliable hosting products and technical support.

Our sales and customer service team do contact our customers from time to time to check that everything is OK with their hosting, or if they have identified a potential issue (for example that your CPU usage is high). They do not contact customers to upgrade unless we feel there is a genuine reason to do so.

Please note from time to time we also contact customers that are not using their full resources and suggest ways in which they can save money!

With respect to our pricing, we provide business and enterprise grade infrastructure which we continue to invest in, we have ISO 27001 certification, provide 24/7/365 UK technical support from experienced and qualified staff working within our data centres, and deliver bespoke hosting solutions tailored to the needs of our customers. We believe the prices we charge reflect the quality of our products and services while offering value for money. We are not a budget web hosting company but we do maintain competitive pricing.

Our customer feedback is generally excellent as you can see from other reviews on this site (and other review sites as well). A recent survey of our customers in November 2013 also showed extremely high levels of customer satisfaction in all areas of our company (for example over 91% of our customers stated that they are likely to recommend CWCS to other businesses or people they know).

We are of course disappointed that you are not satisfied with our products and services, once again we apologise. If you contact us directly we will look in to your specific case and do our best to put things right.

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★★★★★

“Perfect Web Hosting for Business”

Written on: 17/10/2013

We are with CWCS for more than 5 years now, There offerings of latest technology complemented by Very agile response to our evolving need with personal attention make them "Perfect Web Hosting for Business"… Read Full Review

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★★★★★

“My view of CWCS after 6 months”

Written on: 15/10/2013 by daveweathertop (1 review written)

I am happy with the service I get from CWCS. They have answered all my questions within 24 hours. They have made 95% of all the changes I have asked for within 24 hours and 100% within 48 hours. They have pointed me to websites for information when it was applicable. They have been very helpful. When I phone up I get through to a person I need to speak to 99% of the time, which is a better than when I phone my local shop to order coal, so phone answering is very good. I decided to use CWCS… Read Full Review

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