CWCS www.cwcs.co.uk Reviews
Latest Reviews
★★★★★
“Long term CWCS user”
Written on: 10/05/2013 by florna (1 review written)
I've been using CWCS web hosting for about 10 years now on both Windows and Linux servers. I host a lot of small websites on Shared Servers for a fixed annual fee which makes the charges good value for money. I've also started using CWCS Linux Cloud Servers recently which seem to be very fast and trouble free and particularly good for Wordpress sites. I'd be surprised if any hosting service is without problems, and I have my share from time to time, but what gives me confidence is that CWCS... (read more)
★★★★★
“Very satisfied customer”
Written on: 02/05/2013
We have hosted our ecommerce site with cwcs for a number of years now, after switching from a "low cost" solution abroad. We've been very happy with the performance and up-time of our server. And their speedy and friendly support team is second-to-none! I'd recommend them to anyone. (read more)
★★★★★
“Problems with email settings”
Written on: 22/04/2013 by hfair (1 review written)
As a new customer migrating to CWCS from a previous hoster I experienced problems (not due to CWCS) in receiving emails. As I work from home, access to my business email is critical. The CWCS engineer provided great support and walked me through to resolution with patience and understanding. Thank you, I know I wouldn't have received such support from my previous service. (read more)
★★★★★
“CWCS, good reliable hosting with top knotch support.”
Written on: 19/04/2013
Well priced hosting with 24/7 support. Friendly folk who do their best to make sure your kit runs all the time. I've used them for years and am happy to remain with them for the future. Thanks CWCS! (read more)
★★★★☆
“Excellent Service With Efficiency”
Written on: 18/04/2013 by Klyndesign
The person I spoke to when I had a problem with my e-mails made sure that they got all the details asked me the necessary questions and made sure I was kept informed through out the operation. I have been with this company for a long time and I like the way they facilitate for my needs and nothing seems to be much trouble. When I have a query I get good responses and immeadiate attention, they make sure they find the exact product for my needs. (read more)
★★★★★
“Reliable web hosting”
Written on: 27/03/2013 by HamiltonFrazer (1 review written)
I have been using CWCS since soon after they started the company. I have hosted all my business ventures with them with no regrets. When the odd problem does occur you can contact them at any time & the issues are resolved quickly. if your website requires quality uninterrupted service you need look no further. (read more)
★★★★★
“Technical support”
Written on: 25/03/2013 by JackCookley (2 reviews written)
I have used CWCS hosting services since the 1990's a long time and I have never been tempted to move ISP for the simply reason that their support in all departments especially technical support is outstanding. I have recommended them to anyone who asks my advice on ISP's. (read more)
★★★★★
“Domain transfer needed”
Written on: 22/03/2013
I needed our domain name transferred to a new server and Ben at customer services sorted it out promptly and with no fuss. Well done CWCS! (read more)
★☆☆☆☆
“That must be the worst hosting company ever”
Written on: 20/03/2013
Our VPS goes down on regular basis (every few days). Terrible tech support as well. (read more)
★★★★☆
“CWCS - Excellent Service”
Written on: 12/03/2013
I am hosting 4 accounts with CWCS. Whenever I need support, there has always been a reply within 30 minutes from the support desk, and always happy to help. Fantastic Service from these guys. (read more)
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Showing 1 - 10 of 97 Reviews
★★★★★
“CWCS surpass your expectations”
Written on: 21/02/2013 by zimmo
I have been using CWCS for a number of years now, and have recommended many of my clients and associates to move their hosting to CWCS. Support plays a very important role in web hosting, and if you have ever ran into trouble with your hosting before you will understand how much of a necessity this is. CWCS provide in my opinion superb support. Not only do you have a ticket system but also an online live chat service with an actual support engineer to help get to the bottom of your... (read more)
★★★★★
“I am 5 yrs client of CWCS and always been happy”
Written on: 19/02/2013 by roman_RR
I am with CWCS since 5 yrs. I found it great service for my needs. As I run small building company it is crucial that my clients can access to informations about my services. The web hosting provided by CWCS is running smoothly, quickly and without faults. I never had any problems. Moreover, the helpline and on-line help services are outstanding. Always happy to assist. They are technically well prepared, patient and happy to answer any questions and help solving any concerns. I do... (read more)
★★★★★
“Most helpful hosting company you will find!!!”
Written on: 11/02/2013 by TristanWP
I have been using CWCS hosting for a number of years now and they are by far the best hosting company I have ever delt with, quick to respond, very polite and they always have the answer, I would highly recommend them to anyone who needs hosting. (read more)
★★★★★
“Unbeatable technical support”
Written on: 17/01/2013 by chrisw9 (1 review written)
As a freelance software developer, I have worked with many hosting companies over the years and, with Java being an important part of much of my work, it has been a struggle (to say the least) to find a provider that supports this yet delivers consistent, high-quality and value-for-money service. I switched to CWCS a few years ago, first of all opting for a virtual private server as the most affordable way to be able to run a private Tomcat (Java web server) instance and to have secure... (read more)
★★★★☆
“Best server host i've found so far”
Written on: 07/12/2012 by GregEcomec
This is my 3rd server host in 6 years and by far the best service. We have a simple setup but we were always plagued by things beyond our control and previous helpdesks turned out not to really offer the 24/7 support they promised. CWCS have been excellent and have so far lived up to all their promises. The times we did need them to resolve some niggles with the switchover they were very responsive, helpful and all issues resolved within minutes. No hesitation to recommend them, a polite... (read more)
★★★★★
“Immediate (almost) reaction to my needs.”
Written on: 16/11/2012 by bizk (1 review written)
When I want something sorting, they sort it quickly. For example: I recently moved servers and then kept getting hourly emails about the old server failing to update it's control pane! I let CWCS know and never had that problem again. Anything I request is never too much trouble for them. Very highly recommended. (read more)
★★★★★
“5 Months with CWCS”
Written on: 02/11/2012 by TLCEducationGroup (1 review written)
At the start we decided to work with CWCS due to the personal - and great - sales contact we had. From start to finish he made us feel like we were making the correct choice. From there on in, everything has just been what you'd want in an ideal situation from a hosting company - tickets are dealt with quickly and professionally and problems - of which we have had one major one (not CWCS fault, I add) were sorted within an hour or two. Even the little things - like when we just can't... (read more)
★★★★★
“6 Month with CWCS and all super as ever”
Written on: 23/10/2012
This is a quick update to a review not long after moving our companies ecommerce infrastructure to CWCS. After 6 Months of being with these guys and girls all I can say is fantastic. Support fast and spot on. Communication is superb, hardware is solid and the network is twofold. I can recommend CWCS to anyone, if you want a game player along side your business that feels like they're part of it then you should as CWCS to rack them up for you. (read more)
★★★★★
“Impressed with CWCS Support”
Written on: 23/10/2012
Whenever I have needed to contact CWCS Support, I have found the Support Team to be helpful and knowledgeable, and always prepared to explain the action that was taken to resolve an issue. We have two CWCS Servers and are impressed with their quality and reliability. (read more)
★★★★★
“Such a relief to have great customer service :)”
Written on: 11/10/2012 by DonnaFrance (2 reviews written)
I am so relieved to have discovered CWCS. In the past few years, I have written several small websites for friends and small businesses and always used the same hosting company because they were cheap; but the service was appalling and it was almost impossible to get help or even a decent invoice. I have used CWCS for 2 sites, their rates are even BETTER and their staff have been helpful and polite in every instance, with a rapid response and turn around. (read more)
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Showing 11 - 20 of 97 Reviews
★★★★☆
“CWCS (S is for super!)”
Written on: 19/09/2012 by richmilns (1 review written)
I've just taken on a cloud server package with CWCS running Plesk 11. It's a CLOUD-2440 solution (4x vCPU, 6GB RAM) running Ubuntu 12. I also have their 'Gold' support package. I have filed 10 support tickets with them already (for things like migrating websites from previous versions of Plesk, help with updating Ubuntu and configuring software installed such as the firewall) and each time I have received a prompt reply which has solved the ticket first time round. We had an initial hiccup... (read more)
★★★★★
“Highly recommended”
Written on: 18/09/2012 by NPires (1 review written)
For the past year, CWCS delivered on their premise to provide quality and reliable hosting. We are very happy to have chosen CWCS to host our business and our Clients main assets. Highly recommended. (read more)
★★★★★
“Excellent value and support”
Written on: 10/08/2012
I needed two low cost sites for family history and local politics (Spanish) purposes. I had little experience in setting up a site nor with connecting up for ftp transfer with Dreamweaver. As an amateur, I found the support superbly supportive and was up and running in no time. For value for money and superb service, I believe CWCS take a gold medal. (read more)
★★★★★
“Technical Service”
Written on: 10/08/2012 by PaulReynolds
I have been using CWCS Hosting for a couple of years now and never had a problem with them. However when I had a problem this time regarding SPAM emails, my problem was responded to within a short period of time, after a couple of attempts to solve the problem it was escalated with no questions asked and the problem was eventually solved. I feel that this level of service was second to none and I would wholeheartedly recommend this company not only for their standard of service and equipment... (read more)
★★★★★
“CWCS : Five Star Managed Hosting Provider”
Written on: 31/07/2012
Five Star Managed Hosting Provider, We have been with CWCS for number of years now & have enjoined great service without missing a single beat on Product, Performance, Customer Service or Value. Particularly 24/7 Support is fantastic. (read more)
★★★★★
“Everything you've ever expected and then some!”
Written on: 20/07/2012 by wmmautoparts
Our business was looking for a dedicated server management company that could manage our high demands for several mission critical ecommerce infrastructures with more than enough resource to expand in capacity and complexity. We found CWCS at the top of a rating chart that monitors the performance of tens of thousands of provides. Their status is one of the most reliable hosting services provides in the world. After reading through the mass of positive reviews on this site and other... (read more)
★★★★★
“CWCS... a pretty decent bunch ”
Written on: 20/07/2012 by TonyMLancaster (1 review written)
It's key to my business as a web designer to have my sites hosted on a reliable platform with good tech support. Fact is it isn't simple any more. I use to do my job with magic markers and a layout pad. Then I needed to learn desk top publishing and became a printing specialist, then I learned html and became a web designer but now the tech aspect has become so huge and complex that I simply cannot be an all round specialist any more. Just this morning for example I had to change the CNAME... (read more)
★★★★★
“Prompt effective technical support and efficient web...”
Written on: 16/07/2012 by KarmaSutraGirls (1 review written)
I've been with CWCS for approximately 3 years now, since our agency has gone online. I originally started with a basic web hosting package, but as the business has grown and traffic has increased, there has been a migration to an intermediate package, which allowed me to comfortably add more photos and data while safely knowing the site wouldn't go down due to data restrictions. The uptime for has been over 99%, which makes it a value for money service if your website is your main portal... (read more)
★★★★★
“recommend this company”
Written on: 09/07/2012 by Amiiina
Very good experience with this hosting company. No problems. Very helpful in a variety of unexpected situations. Customer service is speedy and efficient but with good attention to security. Would definitely recommend them. (read more)
★★★★★
“Frantastic Support and Great Performance ”
Written on: 27/06/2012
We have just migrated to the basic Windows Cloud Server package provided by CWCS. The performance provided by the package is great and the support really is "Supreme", it must be the best in the industry! When comparing specifications like amount of disk space against compeititors CWCS may seem to be a bit expensive, but phone them up you can get discounts for paying in advance and committing to a minimum contract length. (read more)
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Showing 21 - 30 of 97 Reviews
★★★★★
“Great support & good value for money”
Written on: 19/06/2012 by patthewebrat
We manage a number of dedicated Windows servers that are hosted with CWCS. All of the servers have been very reliable and the support has been very good. They are also very competitive in terms of pricing, when compared with other provides in a similar space. (read more)
★★★★★
“Excelent support and reliablilty”
Written on: 22/05/2012
We have two dedicated servers with CWCS. I have always found their support great and because of our excellent experience with the first server we moved a second server too them. Although the cost of the 2nd server with another company was cheaper we had reliability and support problem. CWCS support are also proactive they notified us that their diagnostics had identified a problem with the discs on the first server and immediately gave us access to a new server so we could transfer the... (read more)
★★★★★
“Excellent service and support”
Written on: 21/05/2012 by lottesfog
I have been a customer of CWCS since 2007. They host 2 web sites for me. The sites have not been down except for very short time intervals which I have been dvised of in advance, to fix servers. I have contacted support probably about 10 times - forgotten passwords, or I needed advice on file uploading - and have always received help which solved my problem within 24 hours. Their staff are knowledgable and polite. And they don't bug me with spam! I would (and have) receommended CWCS to my... (read more)
★★★★★
“Perfect”
Written on: 21/05/2012 by GrantC (1 review written)
Since joining CWCS we've not had any problems with communication, customer service, or anything of that matter. I'd recommend them to friends, family, and colleagues as we've had no complaints. They are equipped to take on small clients, as well as those with much larger requirements, so are suitable for whatever you need. Definitely one of the better companies out there. (read more)
★★★★★
“Beyond Managed Hosting”
Written on: 20/05/2012 by TargetedRecruitment (1 review written)
I recently moved from 1and1 unmanaged hosting service, to a managed service because my online business is growing. I had a few issues with my sites within weeks of moving over and I must say CWCS tecch support are amazing. They go further than support they provide solutions just what I need. I am no techi just an internet entrepuener if you have an online business and want managed hosting I would certainly recommend CWCS (read more)
★★★★★
“Great Service”
Written on: 18/05/2012 by kiswebs (1 review written)
I have always found the guys at CWCS to be on the ball. The value in a service provider such as CWCS is in how they respond to issues. They are first class in this respect. You speak with a human being that can also understand your accent. Strangely this is important when calling from Glasgow, Scotland. I woudl recommend CWCS as a servcie provider of good ethics and great service. (read more)
★★★★★
“Very good technical support!”
Written on: 17/05/2012 by SteveExeter (1 review written)
I've contacted the support department a few times over the last couple months as I've needed them to sort a few problems out (of my own doing) and they responded quickly and professionally. I've dealt with three or so guys there and have all sorted out my problems quickly. (read more)
★★★★★
“Great Support Team”
Written on: 09/05/2012 by Videodenis (1 review written)
Not being a computer boffin, I was very pleased with the support I had getting my Website up and running. They didn't bombared me with Tech stuff like some support centers do :( Great price aswell for someone who just wants to put up the Photo's they have taken for family and friends to view. No long waiting times on the phone, which is great :)) (read more)
★★★★★
“The Best I have Encountered in nearly 20 years”
Written on: 03/04/2012 by Matt_Probert (2 reviews written)
I have been an IT professional since 1982, I used to be a third-level support technician (a real backroom boffin) and I am still a developer, so I know my onions so to speak! Having hosted a VERY serious web site since 1993 which does over 2 million page views every month I have used many hosting companies over the years, both in the UK and abroad, shared, virtual and dedicated. I currently have a dedicated Linux server with CWCS which I have been renting for over three years. During that... (read more)
★★★★★
“Capabilities - support”
Written on: 22/03/2012 by ChristopherBird
As a Microsoft Certified systems engineer running my own company I support customers using other hosting companies some providers are better than others nevertheless CWCS delivers what it says it does on the box every time and quickly. The best part of CWCS service - no nonsense customer support, efficient and polite you really cannot ask for any more. Naturally I use CWCS myself and I recommend my customers do so as well. (read more)
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Showing 31 - 40 of 97 Reviews
★★★★★
“Recommended for developers”
Written on: 09/03/2012 by orangeaid (1 review written)
I am a developer, and so my dealings with CWCS are on behalf of my clients. So I haven't paid CWCS a penny - but I get the service that any paying customer would be very happy with. The response times for support requests are usually very fast indeed. Most issues are dealt with in just a few minutes, or even less! Unlike other hosting companies that I have dealt with, CWCS don't just sign-post you to a "Knowledgebase" article - they actually provide you with the information you need, or... (read more)
★★★★★
“Fast, responsive and friendly”
Written on: 04/01/2012 by DominiqueWells (1 review written)
We contact CWCS a few times a year by email with minor questions which they respond to nearly immediately, even during holiday periods. If only all the other companies we depend on would give such good customer service. (read more)
★★★★★
“Great Start”
Written on: 11/12/2011 by skiwan
We have only recently cut over our services from a US based hosting company providing us service through a 3rd party useless intermediary (aka reseller). The process was professionally handled by CWCS, their staff are actually on call 24/7 as stated and frankly speaking its refreshing to be able to speak with someone who has the proper level of technical know how to assist. One downside since our cut over has been the inundation of spam emails we have been getting, which I'm hoping CWCS... (read more)
★★★★★
“A private individual, treated like valued corporate...”
Written on: 06/12/2011 by roconnell (1 review written)
I'm just a private individual who likes to have his own web site. Somehow, my website became compromised and was listed by search engines as dangerous. Extra code had somehow found it's way to my home (index) page pointing to a Russian site which wanted to install a root kit exploit. I'm no expert, but very security concious. My email to support was responded to in less than an hour and my issues investigated promptly and as a matter of urgency. My problems were resolved and I am... (read more)
★☆☆☆☆
“Customer for over 10 years and they are worse each year!”
Written on: 24/11/2011
We have beena customer of CWCS for over ten years. At the start they were very good, support was helpful and we were happy with the service. Over the past three years this has deteriated greatly. They are hard to reach by phone, any dept billing or support. Support calls are not answered and when you are a reseller this matters as your client is chasing you. I would say if you want hosting to resell then go elsewhere, we are moving ours as this service is now so bad. (read more)
Nclarke's Comment
Written on: 28/11/2011
Many thanks for posting this review of your experience of CWCS, it is a shame that you have remained anonymous as I would have liked the opportunity to address your dissatisfaction against the services we offer here at CWCS personally. However in response I would like to stipulate that we as a company look to deliver excellent customer service and allow the customer to really appreciate the fantastic personal experience at all times. I find it hard to accept that we are hard to reach by phone, we have a 24/7/365 manned operation based here in the UK and whilst I appreciate that there can be times when the call volumes can be high, we monitor this on a daily basis. We have introduced new methods of contacting our support team which now include free calls via Skype and you only have to read the other reviews which are not anonymous and hopefully give a true reflection of our services. If however the person who wrote the review would be prepared to make themselves known, then please email me directly nclarke@cwcs.co.uk and as stated I will look into and address any issues you have personally.
Kind regards
Nick Clarke
Head of Operations
CWCS Managed Hosting.
Reply to this comment
★★★★★
“Excellent customer service”
Written on: 18/11/2011 by LorneG (1 review written)
CWCS offer fantastic customer service. Their IT support is second to none. Even as the company has grown, the support has kept pace. Any issues are dealt with so promptly, sometimes within a matter of minutes. Would recommend them to anyone. (read more)
★★★★★
“Excellent Service”
Written on: 29/10/2011 by PDAPDF (1 review written)
I think that the knowledge there is someone around 24/7 gives the security and confidence we needed and CWCS have certainly proved they are there whenever we need them. We've had email responses within 10 minutes and problems solved within that time at 3am! I get the feeling that we're dealing with real people, not a machine and on a personal level, people who care about the service they offer. CWCS never baffle me with techie speak and are always happy to explain the terms to me so I can... (read more)
★★★★★
“Personal help when you need it most”
Written on: 13/10/2011 by tomwillis (1 review written)
CWCS have an able technical support team who have helped me through a wide variety of issues in the three years I've been with them. Even when the problems have been the result of my lack of knowledge or skill, most of the team can be relied upon to willingly, patiently and politely go the extra mile to explain and where necessary resolve the issue - even at night or on a Sunday. (read more)
★★★★☆
“CWCS: Great customer service leading to peace of mind”
Written on: 13/10/2011 by maverickchris (1 review written)
I have used CWCS for web hosting for 5 years, after trying 6 other suppliers over the previous 2 years. I host 16 websites for clients. I have stayed with them because although there have been a few problems, their support system has always been clear about when the problems would be solved, so I have been able to be clear with my clients. This has removed the burden of uncertainty from my relationships and not a single client has left over the period. They have also been very helpful in... (read more)
★★★★★
“Redirecting from one website to another ”
Written on: 13/10/2011 by johnmiller345 (1 review written)
I am very ignorant of how to use website writing expert systems, but CWCS were great. I had inherited two website addresses that required redirection from the free Website builder that I was using to the .org.uk addresses. The accounts department and technical support work hand in hand and lead me through the bewildering world of website management and were great. Never did they talk to me like the idiot that I am, they were supportive and encouraged me to continue. Within a short time, the... (read more)
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Showing 41 - 50 of 97 Reviews
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Peter-At-Cwcs's Comment
Written on: 22/03/2013
Hi, Peter from CWCS here.
This review is not correct.
We take all comments of this nature extremely seriously and have investigated any VPN issues. Our VPN is stable and we have had no recent issues with it.
More importantly we have had no support requests or comments from any of our VPN customers suggesting there are, or have been problems in the past few weeks.
Yes, like any other hosting company, we do have issues from time to time, but customer's VPN going down every few days isn’t one of them! And when problems do arise, we get them sorted out quickly and efficiently and, in addition actively put measures in place to prevent anything similar happening again.
Please take a look at the other reviews about CWCS technical support and see what they say!
Regarding your comment about our technical support, at CWCS we pride ourselves on the high levels of skills, experience and expertise of our technical support staff. We have qualified technicians on site 24/7/365, and if you contact CWCS with a support issue you will get through direct to a technical support engineer. We do not use call centres or non-technical support staff.
We own, manage and run our own data centres, so can usually fix any problems extremely quickly, even if this means physically replacing hardware or components. What’s more, you’ll find our support staff often go above and beyond just fixing the problem. We do everything we can to ensure our customers get some of the best service and support in our industry.
I don't understand why 'guest' has made something up about VPN, or contacted us directly if they are having a problem. We don't actually have many customers using that particular service so it would be easy to identify any issues - but there aren't!
However if ‘guest’ would like to get in touch we will look in to the matter immediately and be more than happy to discuss any issues you may have or have had. Please quote your support ticket number, or we will raise a new support ticket on your behalf.
Alternatively if you would like your account manager to call you for an informal chat, go through any issues and look at ways we can help you and put things right, please get in touch.
When the issues are real, if you contact CWCS you will find we make every effort to correct things – whether it is answering a technical query, answering questions or getting third-line system admin support to delve really deep.
What’s more we will always take on board genuine feedback!
I hope this helps to clarify things!
Roman234's Comment
Written on: 25/03/2013
VPS NOT VPN for starters -:P. And your company is not as good as you wish to be.
Peter-At-Cwcs's Comment
Written on: 25/03/2013
I'm sure your original comment said VPN....
We monitor our VPS's - really, they don't go down every few days. But obviously you have had a problem, and we would like to get to the bottom of it.
If you get in touch we will look in to the matter immediately and do our best to put things right.