Global Gold www.globalgold.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Worst support ever”
Written on: 27/03/2013
I've just had a very tough 24 hours with Global Gold. They provide a really limited back end, meaning that any issues on your server have to go through their team. Their phone support is only available from 9:00 - 17:30, but if you phone them they say they're support ticket service runs 24 hours a day, 7 days a week. This is clearly a lie, or someone is on holiday - we've had open support tickets and no website for... 18 hours now. I have just been told to "contact wordpress" as a... (read more)
★★☆☆☆
“Customer service declined significantly ”
Written on: 13/03/2013
I have been a customer of Global Gold for a couple of years, and recently it has been a nightmare trying to resolve a relatively simple issue with their customer support team. A couple of examples: "Sorry the webmail system we have put on your managed VPS is not written by us so if you have problems it's nothing to do with us". Not really the point, is it - they are providing this as part of their package to me. Also being quoted £100 for one hour's work that I find out within 3 minutes... (read more)
★☆☆☆☆
“DO NOT USE”
Written on: 12/03/2013
Been with Global Gold for a good ten years, super service, excellent help could not fault with Tim in charge, then it was sold a couple of years ago, from there its all down hill, rubbish customer service, unhelpful, their so called 24hrs a day 7 days a week helpline turns into a reply 28hrs after, this is probably because they have so many complaints that they take an age to get through. I would not recommend using them, I am just moving all of our 30 websites away from them now. Beware! (read more)
Globalgold_Websupport's Comment
Written on: 12/03/2013
Sorry to read your recent experience of Global Gold has been unsatisfactory.
Our support agents are available Mon-Fri 9.00-5.30pm via telephone 0845 250 8008 and 24/7 via our support ticketing system. Support tickets are usually picked up in a couple of minutes although during busy periods we aim to respond within 24 hours.
Please email customerescalations@globalgold.co.uk with the details of your support ticket and we will investigate further as this is certainly not the level of service we aspire to deliver and do apologise for any inconvenience this may have caused.
Kind regards,
Global Gold Web Support
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Gazzant's Comment
Written on: 13/03/2013
Had emails from your staff about the problem that suddenly drupal sites stopped working after a year or so so thats 4 sites down at the moment, they said I am on a virtual server so they can look into it for £50 an hour, they didnt know how long it would take and they cannot guarantee they could fix as they are not drupal experts and do not know anything about it. We have not touched the server or changed anything. We have downloaded one of the sites onto another server and it works fine on there so as far as I can see its a Global Gold problem.
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★☆☆☆☆
“Keep Away!”
Written on: 27/02/2013 by Chonker (1 review written)
These guys are extortion experts. I ordered VB hosting for 12 months and the forum didn't take off. They tried to get payment for a 2nd 12 months, card declined. They suspended my service....fantastic easy. 2 years later they are bringing me to court for payment of a service I didn't use or receive, In their words this service was active, in their official email this service was suspended back then. (read more)
Globalgold_Websupport's Response to Chonker's Review
Written on: 27/02/2013
Sorry to read your recent experience with Global Gold h as been unsatisfactory.
Services do remain active on the account unless otherwise explicitly requested that they be cancelled upon expiry or discontinued with immediate effect.
Please call our team if you wish to discuss the account and we will endeavour to bring the issue to an amicable resolve.
Kind regards,
Global Gold Web Support
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Chonker's reply to Globalgold_Websupport's Comment
Written on: 03/03/2013
Thanks for taking the time to comment, I was officially notified1 year and 10 months ago the account was suspended. Yet your legal team was reluctant to listen to my side of the story.
Also I booked my hosting manually with your excellent sales rep (who I believe has left the organization) , and clarified in two emails I only wanted 12 months contract.
I am still under threat of court proceedings for payment for 2 unwanted and unpaid contract. Keep away from these guys. Its all about the money and no longer about the client.
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★☆☆☆☆
“Very disappointed with Global gold, wish I had not...”
Written on: 08/01/2013 by JMurch (1 review written)
Very poor customer service, very unhappy with this company, certainly would not recommend. (read more)
Globalgold_Websupport's Response to JMurch's Review
Written on: 11/01/2013
As the UK's most progressive and innovative web hosting and domains providers for business today I am sorry to read your recent experience with Global Gold has been unsaitsfactory.
Please email customerescalations@globalgold.co.uk referencing any particular unsatisfactory support experience and we will investigate further.
We do value yor business and feedback is greatly appreciated.
Kind regards,
Global Gold Web Support
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★☆☆☆☆
“GlobalGold service slips down to the pits”
Written on: 03/12/2012
We have been a long-term customer of GlobalGold and until the business was bought out by what must be some form of cowboy operation we had no complaints and would recommend GlobalGold to anyone needing good service and good prices. Now, our sites are down every other week and when we manage to get connected to their tech support (quite hit and miss) you hear that they "have a server down" and "hope to have it sorted quickly". Sorry, excuses like this only work once and at a pinch, twice.... (read more)
Globalgold_Websupport's Comment
Written on: 21/12/2012
Sorry to read your recent experienc of Global Gold has been unsatisfactory.
If you are experiencing issues with your website/hosting please do not hesitate to call our team on 0845 250 8008 who will endeavour to derive the root cause of the problem and resolve any outstanding issues as quickly as possible.
We have upgraded our systems recently and there was a period of on-going maintenance which is now complete.
I do apologise for any inconvenience that this may have caused.
Kind regards,
Global Gold Web Support
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★☆☆☆☆
“Outsourced Support is horrible!”
Written on: 14/11/2012
Had server issues for 2+ weeks now and support either doesn't know how to fix the issues or they simply don't care! If your site is up 100% of the time for the life of your account you will be ok, but the second you have issues you will get no support! As it is now unless I get access to my cp I will not even be able to move my site to another host - its more or less being held hostage right now! (read more)
Globalgoldwebsupport's Comment
Written on: 21/12/2012
Sorry to read your recent experience of Global Gold has been unsatisfactory.
There was a period of maintenance whilst we upgraded our systems. Please accept my apologies for any inconvenience that this may have caused.
Please do not hesitate to call our team on 0845 250 8008 available Mon-Fri 9.00-5.30pm if you continue to experience any issues and we will endeavour to resolve.
Kind regards,
Global Gold Web Support
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★☆☆☆☆
“Hopeless, bad customer service”
Written on: 10/10/2012
When I joined Global Gold about 5 years ago they were fine but over the years have become increasingly poor. This year my email had gone down many times and customer support is more or less impossible to contact. I would imagine the reason I can't get through by phone is because I am at the end on a long queue of disatistied customers. Avoid this company. (read more)
Globalgoldwebsupport's Comment
Written on: 21/12/2012
Sorry to read your recent experience with Global Gold has been unsatisfactory.
Please accept my apologies for prolonged waiting in queues during busy periods. Our support team is available Mon-Fri 9.00-5.30pm on 0845 250 8008 or alternatively please raise a support ticket. Support tickets are usually picked up in a couple of minutes although during busy periods we aim to respond within 24 hours.
If you continue to experience any issues please do not hesitate to contact us and we will endeavour to derive the root cause of any issue and resolve as quickly as possible.
Kind regards,
Global Gold Web Support
Reply to this comment
★☆☆☆☆
“Very Very Poor”
Written on: 09/10/2012
GlobalGold was taken over or absorbed into a large organisation and overnight it went downhill. I'm a customer of over 10 years (lifetime in this industry) and the past months (Spring/summer 12) my sites have gone down, mail stopped working and trying to get through to someone who can actually help is a nightmare... The excellent care and great service that was built up over the years was wasted in no time at all... (read more)
Globalgoldwebsupport's Comment
Written on: 21/12/2012
Sorry to read your recent experience with Global Gold has been unsatisfactory.
Migration did give rise to unforeseen technical issues which our technicians worked exhaustively to resolve. There was upgrades being made on the system which resulted in a period of maintenance and I apologise profusely for any inconvenience this may have caused. All issues are now resolved.
If you continue to experience any issues please do not hesitate to contact us on 0845 250 8008 available Mon-Fri 9.00-5.30pm and we will endeavour to resolve.
Kind regards,
Global Gold Web Support
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★☆☆☆☆
“! Avoid !”
Written on: 08/10/2012 by Daveyboy123
Such a shame had been with these for 6 years major problems now as a company avoid at all costs (read more)
See next 10 reviews
Showing 1 - 10 of 26 Reviews
★☆☆☆☆
“Avoid like the plague”
Written on: 24/08/2012
This company is nothing short of dreadful. Contracted to host an MOD recruiting website they have failed to meet their contract three times in five weeks. The company could not even complete a simple request to fulfill the job which they are paid to conduct - citing "Data Protection" as a reason. pathetic. (read more)
★☆☆☆☆
“Appalling, ignorant, churlish...”
Written on: 31/07/2012 by philbytaylor (1 review written)
A once-good company gone very, very bad. Having given them my email hosting business since 2008, was recently mis-sold an add-on service by an utterly clueless sales rep. I am still waiting - nearly two months later - for a refund, despite the add-on being removed by technical support. To add insult to injury, if I raise the issue as a ticket it is closed automatically - with no response from their side - "because there has been no activity on your question by you for more than 5 days".... (read more)
Terrimanduca's Response to philbytaylor's Review
Written on: 08/10/2012
I agree. The do not have Customer Service. No one is interested in the problem and apparently there is nothing and no one responsible to put any of these problems right.
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★☆☆☆☆
“Never Again!”
Written on: 09/07/2012 by brad99
I moved to GlobalGold a couple of years ago after a recommendation from a friend. Well, year one was great. Hardly any downtime at all. Year two....nightmare! My site was down for approx 12-24 hrs every two weeks or so. I lost an 8K contract due to their downtime and lack of customer service! So, a couple of weeks ago I finally moved. Best thing I ever did! (read more)
★☆☆☆☆
“Terrible”
Written on: 05/07/2012 by Frogsy (1 review written)
Global Gold is the worst hosting provider I have ever come across, do not use them at any cost. The support is literally a joke/wind up. It is like talking to an amoeba. i have been with them for 11 years now and they used to be a good company, got taken over by Easy Space and their support now consists of a bunch of fools looking at the control panel (which you have access to as well) and pointing things out in there - that is the some total of their knowledge. And when you try and complain... (read more)
★☆☆☆☆
“Dont Touch”
Written on: 04/06/2012
You really do not ever want to use this service - It is not a service - My site has never been up for more than 2 weeks and support is if you call it that is shocking - My business loses money every single month due to this Global Gold hosting. (read more)
★☆☆☆☆
“Disasterous Global Gold take-over by Iomart ”
Written on: 25/05/2012
We've been with Global Gold for over ten years without any problems yet since the takeover by Iomart the service and support (joke!)has been terrible. We will be moving all our domains as soon as contractually possible. (read more)
★☆☆☆☆
“Worst hosting company ever..”
Written on: 19/05/2012 by wootpeng (1 review written)
DO NOT USE THIS HOST! I have had constant downtime ever since hosting my site with them. At least twice a week my site has been down for hours at a time. What finally made me switch was when my site was down for 8 DAYS straight. I tried to contact support but it would take 2-3 days in order to get a reply and every reply they tried to say it was something on my end which ended up not being the case. DO NOT USE THEM UNLESS YOU CAN HANDLE 8 DAYS WITH NO WEBSITE. (read more)
★☆☆☆☆
“Can't get through to customer services”
Written on: 29/04/2012
I guess things have not improved. I've found the customer service number engaged permanently. Will look elsewhere for email hosting. (read more)
★☆☆☆☆
“From good to absolutely terrible...”
Written on: 03/04/2012
Globalgold was taken over by iomart. We were promised 100% uptime which should have set alarm bells ringing. My forums have been off line for a number of hours every day for the past 6 days. Faults blamed on hacking attempts. Techs claim IP's have been added to the firewall. Outages still occur. Support is rubbish, if you use chrome as a browser you can't see the content of the support tickets. Your lucky if you get a reply to your ticket within 4 hrs of raising it. They always say... (read more)
★★☆☆☆
“Was good, "upgraded" and now terrible”
Written on: 29/03/2012 by celios (1 review written)
We moved our forum over to Global Gold just over a year ago and I was immediately impressed with the service - a smooth changeover and staff who seemed switched on and knowledgeable. They were bought out by another company in Autumn 2011 and have since been merged into the larger company's datacentre, the migration was supposed to happen seamlessly overnight but my site was down for 6 hours during the business day and the problems haven't stopped since. Server restarts, servers being down,... (read more)
See next 10 reviews
Showing 11 - 20 of 26 Reviews
★☆☆☆☆
“the worst hosting company ever”
Written on: 16/02/2012
wasted a lot of time and money on a really bad hosted with a lot of downtime and bad service. (read more)
★☆☆☆☆
“I moved to Global Gold Uk just over a year ago. At...”
Written on: 27/03/2011
I moved to Global Gold Uk just over a year ago. At first, although more expensive, everything seem to be fine. Alas, now that I have just paid for my second year of hosting, the site is offline, or working very slowly, a great deal of the time. The package I have is supposed to cope with 600 simultaneous users, but crashed with just ten people using the site. It was offline all night and again today. The site goes online sporadically, works really slowly and then goes offline... (read more)
★★★★★
“It is very happy to work with such a strong proponent...”
Written on: 12/01/2011
It is very happy to work with such a strong proponent like unlimitedgb.com now my site is working clearly.
(read more)
★★★★★
“ I just thought I would write and say not only how...”
Written on: 18/03/2009 by robasdj (1 review written)
I just thought I would write and say not only how pleased I am with Global Gold, but also very surprised.
On our previous hosting, server loads would often reach levels that were so high the site would often get suspended. In fact, every hosting prior to Global Gold has seen a similar issue.
I was advised by everyone that a dedicated server was really the only way to go for busy forum communities and much to the dismay of my wallet I was almost accepting that.
However, because of a long chat...
(read more)
★★★★★
“Global Gold deliver a business hosting service. Found...”
Written on: 21/01/2009 by imsie
Global Gold deliver a business hosting service.
Found them on the net. Speed of response is second to none and i've used loads of isps.
They truly have nice helpful tech support guys. They just do what they promise to.
Not the cheapest but then if you buy cheap, you buy twice and then end up with them.
(read more)
★★★★★
“I moved to Globalgolds' basic VPS hosting from...”
Written on: 10/11/2008 by grummkol (2 reviews written)
I moved to Globalgolds' basic VPS hosting from streamline.net after over 8 months of poor performance and constant downtimes at streamline. The move was relatively painless (apart from streamline taking ages to unlock my domain) and the support so far has been outstanding, especially when compared to my previous host whose engineers were uncontactable over the weekend and worked via a support ticket system which appeared to have mostly canned responses.
In addition globalgolds support staff...
(read more)
Guest's Response to grummkol's Review
Written on: 27/06/2011
But globalgold don't work weekends. The respone to an out of hours email system is very poor
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Guest's Response to grummkol's Review
Written on: 23/04/2012
Shocking shocking shocking - DO NOT GO HERE - Read this:
Jon McFarlane Anyones FTP working ?
Saturday at 18:02 · Like
Jon McFarlane Laborious Support ticket filled in - NOW WAITING !!!!!!!!! Note - I filled in a laborious support ticket because there is no phone or email or chat support with these guys - Also - Its clear they do not check facebook or provide any kind of monitoring whatsoever - I will report back if they ever fix the issue - In the hope, they see my ticket and my site is up long enough for them to fix it :)
11 hours ago · Like
Jon McFarlane So - How long does it take to respond to a Support ticket on a Monday morning - Or to check your Facebook account ?
5 hours ago · Like
Jon McFarlane Yes - All - Confirmed - Ticket service is completely pointless
5 hours ago · Like
Jon McFarlane Nowt back from them yet and FTP still not working
4 hours ago · Like
Jon McFarlane 9 hours since my 1st post and since i logged a support request - NADA - And my FTP is still not working - Thanks Global Giold - For nothing - As usual - Perhaps tomorrow your round the clock support will be with us !!
2 hours ago · Like
Jon McFarlane Global Gold clock for sale - Works round the clock
about a minute ago · Like
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Globalgold_Websupport's Comment
Written on: 13/03/2013
Sorry to read your recent experience with Global Gold has been unsatisfactory.
The platform is third party and comprehensive support can only be provided by the developers however if you experience any issues with the email service provided by Global Gold our technicians will endeavour to derive the root cause and resolve as quickly as possible.
Kind regards,
Global Gold Web Support