UK Cheapest www.uk-cheapest.co.uk Reviews

★★★★☆
4.3 / 5
85% of users recommend this
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Latest Reviews

★☆☆☆☆

“Worst Support and So Unreliable”

Written on: 22/08/2014 by DaliaEngland439 (1 review written)

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I've been with UKC for about 5 years now and it wasn't up until last year I started having major problems with them. Their service has gone down the toilet. Last year their servers went down, taking a lot of their customers websites with it. My website in particular was unavailable for 3 weeks. I pay for advertising and run my own small business so this equalled to a significant loss in sales and money spent driving traffic to my no longer available website. They did not compensate me or… Read Full Review

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★☆☆☆☆

“No support at all”

Written on: 20/08/2014 by Hudsons1980 (1 review written)

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They do not wish to give any information on tickets that you have raised and cannot give any rough time scale. As soon as I bought domain and hosting I could not get in to do anything. Avoid Avoid Avoid… Read Full Review

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★★★★★

“Great Support and service ”

Written on: 19/08/2014 by Macvee (1 review written)

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After purchasing my domain name which was so easy to do, I had to contact the support team to help me the a small problem, their response time was within minutes which supprised me! They continued to help me until my problem was solved. I would really recommend UK Cheapest to anyone as they do run a very professional service!!… Read Full Review

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★☆☆☆☆

“Bad After Service”

Written on: 19/08/2014 by Englishmelitopol (1 review written)

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Recently I had problems and was getting the error message ' Unable to connect to Web Presence Builder server. Please contact the server administrator'. Despite numerous 'service tickets' sent all I was receiving in reply was the message ' We have escalated your enquiry to our Level II support team, we will update you with their feedback as soon as we receive it.' I never did receive any feedback and was unable to do any work on the site for about a week . In frustration, I contacted them… Read Full Review

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★★☆☆☆

“Emails”

Written on: 12/08/2014 by ekWood87 (1 review written)

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There is often a long time delay before tickets are responded to. I find it very frustrating that I cannot upload either a PDF or a word document with my ticket to demonstrate problems we are having. The UK Cheapest system is designed for professional IT people, not small business owners such as me who do not want to pay for a permanent IT person to manage the Website and Emails on their behalf. The live chat is not always available and resorts to asking you to submit an email… Read Full Review

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★☆☆☆☆

“No support, no website & no email.”

Written on: 02/08/2014 by Donahuevi328 (1 review written)

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I had an account with uk-cheapest for a short while due to them offering unlimited website hosting if you took our a certain package. Last year after my site was up n running for around 9 months it went down. I contacted them and they said it would be sorted soon, no updates on their 'server status' so i contacted them again that night to be told the same thing. 24hrs is too long for my website to be down as i was losing sales and unable to contact customers as my email was also down. This… Read Full Review

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★★★★★

“Cheapest Uk Domain Registrar / UK Cheapest ”

Written on: 31/07/2014 by DylanMarsh (1 review written)

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Liked the cheap domains, live 24/7 chat, and all that Jazz. Really easy and intuitive to use, not like the other websites that are overloaded. Six main tabs, good use of patriotic colors, good accessibility for those with disabilities. Best UK registrar I have come across. Other features: Help pages in the form of video tutorials. Search box to look up odd pieces of information, such as Terms & Conditions You can lock your domain yourself, to keep it safe. They also do web hosting and… Read Full Review

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★☆☆☆☆

“You get what you pay for.”

Written on: 18/07/2014 by JazmineHays27 (1 review written)

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My email has been down for a week now. I cannot run my business like this. I am in the process of moving my email and website hosting. Do not use them if you want to access your emails in a reliable and regular way. You get what you pay for - not a lot… Read Full Review

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★☆☆☆☆

“AVOID THEM LIKE A DISEASE!!!!!! - Worst support ever! ”

Written on: 11/07/2014 by fed-up-user (1 review written)

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AVOID THEM LIKE A DISEASE!!!!!! When logging a ticket I get no response despite asking for feedback. There is no way to escalate or get any communication from ths company. When using live chat there are always many promises and no action. WORST is that open tickets are closed with no explanation why and not having resolved the issue. I will get more reaction and better results talking to a brick wall. AVOID AVOID AVOID!!!!!! I cannot compalian about them if things work but when things… Read Full Review

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★★★★☆

“website email connection”

Written on: 11/07/2014 by KarinaMyers145 (1 review written)

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I wanted to use the email facility on my website but encountered some problems after contacting the helpdesk most of these problems have been addressed and I can now receive emails on my desk top app. there is still a problem with outlook but I have put that on hold for the moment, the helpdesk has been prompt and effective… Read Full Review

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★★★☆☆

“Recommended”

Written on: 04/07/2014 by davetee (2 reviews written)

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Support is answered very quickly and they are very helpful, but something needs to be done about the Registrar Locking for .co. and .com domains as this has never worked and I have to raise a ticket every time. If not for this it would have been a 5 star rating… Read Full Review

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★★★★★

“Wordpress - lost database”

Written on: 04/07/2014 by HectorSnow411 (1 review written)

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Stupidly I didn't backup my wordpress database before moving it. The UK Cheapest support staff recovered my database from their backup, and installed it to my new domain. With just a quick change to my functions.php file I was up and running again. This saved me having to start from scratch, so I am very grateful to the staff, who I have always found to be courteous and knowledgeable, whatever my dilemma, and there always seems to be something ! I have several domains on my hosting package… Read Full Review

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★★★☆☆

“Ok as long as you don't encounter problems”

Written on: 28/06/2014 by JoelBentley161 (1 review written)

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Been using for years, but took 4 days and multiple contacts to resolve a ticket that was raised. Resolved in the end, but if your business relies heavily on your website, I'd think twice about buying cheap if it comes at the cost of service… Read Full Review

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★★★★★

“Domain changing hands”

Written on: 26/06/2014

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I had a problem with a domain being owned to a former business partner...The guys at UK Cheapest helped me with all the technical change over, as a graphic designer, I concentrate on the design and print and it's good to have the technical backup from these guys… Read Full Review

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★★★★★

“An excellent, reliable provider”

Written on: 23/06/2014 by Terrences169 (1 review written)

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I have used UK Cheapest for many years now, and have never had any reason to complain. Their support desk are excellent, I cannot praise them enough, responding extreemly quickly - I am always impressed with their speed of response and the hours at which they work! The domain management system is perfect, and the registration process is quick and works perfectly. Domain renewals are easy. The prices and packages offered by UKC are fantastic, and I will continue to use them. A highly recommended… Read Full Review

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★★★★★

“Brilliant Ssrvics as always”

Written on: 23/06/2014

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I have been using UKC for 2-3 years now and have many domains registered and/or hosted with the, Whenever I have a problem, I open a ticket and they get it resolved exceptionally quickly - something I have not experienced anywhere else on the internet, and not just with internet service providers. Thank you… Read Full Review

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★★★★☆

“Web Hosting and Support Reaction”

Written on: 20/06/2014 by marlessco (1 review written)

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Apart from a glitch earlier this year where a server had total failure the support team have been exceptional. Although the glitch took a while to resolve I lost no data, was kept informed (albeit it all felt like an indeterminable time to resolve), given options for an interim and long term solution. If I had an issue it was dealt with to my total satisfaction. Now I am with UK Cheapest/Microlite, I doubt that I would move my web sites again unless for a strategic reason. The support is fast… Read Full Review

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★☆☆☆☆

“Say domain names available when not”

Written on: 18/06/2014 by james_uk89 (1 review written)

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I wanted to buy a domain name which was showing availible and still says availible their website. I purchased the domain, and they took my money. I got email receipts but when I logged in it said domain cancelled. I questioned this and was told it was fine it just had to be done manually. The next day got an email saying the domain was already reserved. I questioned why and got no real answer. It's been three days now, no refund and all I keep getting told is they are looking into it. I deal… Read Full Review

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★★★★★

“Always willing and very helpful”

Written on: 13/06/2014

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The staff over at UK cheapest have always been very supportive and accommodating of my regular requests. This includes help with the restoration of back ups and migration of content between servers. Very Happy… Read Full Review

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★☆☆☆☆

“domain transfer away from uk-cheapest”

Written on: 10/06/2014 by Faith379 (1 review written)

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Hi Readers This company has been good in the past but in terms of hosting & domains isn't the cheapest; this isn't the reason I am leaving. I am leaving the company to centralise all my hosting and domains in one place; I am very glad I am now leaving... looking at how long it takes to resolve domain transfers away from uk-cheapest is ridiculous; I have been waiting for 2 weeks for transfers away for both my domains but it just seems like they are doing nothing about it and delaying the… Read Full Review

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