Switch Media www.switchmedia.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Lures customersin with cheap intital fees...”
Written on: 22/04/2013 by lilbeyo
As the title says, Switchmedia lure in new customers with cheap £6 fees for one year, then whack you with a £100+ bill. It's not even due for another 2 months yet I have already had 2 (TWO!) reminder emails. I rang the customer support line to ask where this huge bill had come from and they very rudely said 'You should have read the terms and conditions'. I'm sorry, but if you are forcing someone into a 3 year contract with such an unreasonable bill (bear in mind wordpress is $8 a year,... (read more)
★☆☆☆☆
“Can't even cancel my contract ”
Written on: 17/04/2013
After falling prey to the same 'two year contract hidden in the small print' nonsense as everyone else, I'm now having problems cancelling my contract with Switchmedia. I wrote to them in February instructing them to terminate my contract with them and close the account and website (as I am no longer trading.) Heard nothing back, so emailed. Still nothing. Emailed again. Today I get an email saying I need to fill in cancellation forms - despite the fact I've already made a written request to... (read more)
★☆☆☆☆
“be wary will insist on 2 year contract”
Written on: 04/04/2013 by scol (1 review written)
Setting up domain was fine web hosting was dreadful however come renewal after I HAD CANCELLED SERVICE THEY INSISTED AND TOOK PAYMENT WITHOUT MY AUTHOSIDATION i AM TAKING UP WITH CREDIT CARD CO.they do not respond to mails (read more)
★★☆☆☆
“Really gone off!”
Written on: 02/04/2013 by Hrconsultant
Been with them for 7 or 8 years and were ok until the last year or so. Up for renewal in mid May 2013. Since the middle of March have been hounded for renewal payments. Who pays two months in advance? Spoken to them twice about this and still the renewal invoices come through weekly at least. Beginning to wonder if they are financially sound. (read more)
Jimmy79's Response to Hrconsultant's Review
Written on: 02/04/2013
Completely agree with this comment - spot on!
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★☆☆☆☆
“I tried to build a domain with them and towards the...”
Written on: 28/03/2013
I tried to build a domain with them and towards the end of putting my details in, there website crashed so i didn't think i was sent any email now they have stolen money out of my Account and i want my money back!! after calling them i was told i was not going to get my money back and that i was making all of this up by a chap called [name removed] he seems like an absolute idiot. I would not recommend any body to do business with them as they are shiseters!! I have proof that i built a... (read more)
★☆☆☆☆
“worst company ever I dealt with”
Written on: 21/03/2013
don't even go near to this company! Poor and expensive service. and there is a pretty hard struggle to cancel the service. Unbelievable! (read more)
Switchmedia_Websupport's Comment
Written on: 21/03/2013
Sorry to read your recent experience with Switchmedia has been unsatisfactory.
Our support team are available Mon-Fri 9.00-5.30pm on 03700 502 520 or 24/7 by raising a ticket. Tickets are usually picked up in a couple of minutes although during busy periods we aim to respond within 24 hours.
We operate from our fully owned and managed 5 UK based datacentres and take pride in delivering world class customer service. We appreciate customer feedback and if you kindly email customerescalations@switchmedia.com detailing your recent experience it will assist us with our on-going efforts to improve our customer experience.
Kind regards,
Switchmedia Web Support
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★☆☆☆☆
“Avoid at all costs”
Written on: 18/03/2013
I have been with Switchmedia for a number of years. In the early days they were fine but since being taken over their customer service, reliability of service and general attitude is awful. Their first level 'technical' support is very poor. They kept fobbing me off asking what type of accont I had, my pop accounts etc etc but THEY ARE THE ONES HOSTING IT!!! They reduced my email to 5MB (strangely enough just a day after I pointed out their incompetence) and couldn;t receive emails. After 24... (read more)
Switchmedia_Websupport's Comment
Written on: 19/03/2013
Sorry to read your recent experience with Switchmedia has been unsatisfactory.
We do value customer feedback and strive to deliver world class customer service. and if you can please forward your recent experience to customerescalations@switchmedia.co.uk we will investigate the case thoroughly as part of on-going efforts to continuously improve our customer experience.
Kind regards,
Switchmedia Web Support
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★☆☆☆☆
“Horrid, horrid company”
Written on: 15/03/2013
After having, like many on this review page, set up a company through companies house I received an offer from SwitchMedia for a website for £6. 6 months later I closed the company. Today I received a phone call from SwitchMedia for £118. I understand that I had to pay and went too, however my card was declined twice as RBS cancelled the payment as it believed it was fraud. I think this says enough about the company. No letters, no emails, no calls- just one call asking for... (read more)
Switchmedia_Websupport's Comment
Written on: 19/03/2013
Sorry to read your recent experience of Switchmedia has been unsatisfactory.
Switchmedia support new business providing free hosting for the first year (usually £7900 + VAT) and a domain at a reduced cost of £5.00 + VAT (usually £20.00 + VAT) as part of a two year term (effectively two years for the price of one) as we understand it can be difficult for business in the first year.
Unfortunately Switchmedia cannot sustain a free service and payment of 2nd year renewals is required to fulfill the contractual obligtation of the initial agreement as set out in the Switchmedia terms and conditions which opening an account is in acceptance with.
Kind regards,
Switchmedia Web Support
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★☆☆☆☆
“Switch Media / Iomart = USELESS”
Written on: 14/03/2013
From day 1 they have been an absolute nightmare to deal with. I am currently on hold trying to fix email with them and have been holding about 38 minutes so far. After this review i will be moving everything away from them. The customer service are rude and dim usually unable to help. I had one "genius" who got so confused he had to call me back and needless to say in typical Switch Media / Iomart style they never did, nor did they answer the 5 emails seeking assistance. Even their own... (read more)
Switchmedia_Websupport's Comment
Written on: 14/03/2013
Sorry to read your recent experience with Switchmedia has been unsatisfactory.
We do apologise for prolonged waiting in queues during busy periods. Rest assured we are providing comprehensive support to our customers. Alternatively you can raise a support ticket via user control panel. Support tickets are usually picked up in a couple of minutes although during busy periods we aim to respond within 24 hours.
Please forward your Account ID to customerescalations@switchmedia.co.uk and we will investigate further.
Our support team are available Mon-Fri 9.00-5.30pm on 03700 502 520
We take pride in delivering world class customer service and do apologise profusely for any inconvenience experienced whilst contacting Switchmedia.
Kind regards,
Switchmedia Web Support
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★☆☆☆☆
“Has anyone got the year two charge refunded?”
Written on: 07/03/2013 by wendyhhhhh (1 review written)
Agree with other reviewers. Switchmedia never replied to any of my emails about the year two charge. Has anyone managed to get it refunded? I will be contacting my credit card company.. (read more)
Switchmedia_Websupport's Response to wendyhhhhh's Review
Written on: 07/03/2013
Please contact 03700 502 520 and we will investigate any issues you have with your account and will endeavour to bring any matters ot an amicable resolve.
Kind regards
Switchmedia Web Support
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Wendyhhhhh's reply to Switchmedia_Websupport's Comment
Written on: 29/03/2013
I did call. Switchmedia made no effort to resolve the issue. My credit card is investigating. I will keep the community posted!
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See next 10 reviews
Showing 1 - 10 of 66 Reviews
★☆☆☆☆
“Worst host ever”
Written on: 06/02/2013 by switchmediaisbad
As all the other reviews say. I have never dealt with such a useless company in my life. Avoid at all costs. The only time you hear about a 24 month contract is when they contact you about renewal. They also throw in a £30 "domain renewal fee", even when you domain is only renewed every 2 years. I've never laughed so hard. Any existing client should "switch" to a new provider as soon as they can. Not only will you get a customer focused company, but they will also be cheaper and provide... (read more)
Switchmedia_Websupport's Response to switchmediaisbad's Review
Written on: 07/02/2013
Sorry to read your recent experience with Switchmedia has been unsatisfactory.
Switchmedia terms and conditions set out the way we work and details the term as 24 months. The initial agreement is that Switchmedia will provide free hosting for the first year and a domain at a reduced rate as part of a two year term. Unfortunately Switchmedia cannot sustain a free service for more than a year and 2nd year renewals must be paid to fulfill the contractual obligation of the initial agreement.
If you have any questions please do not hesitate to contact our team on 03700 502 520 available Mon-Fri 9.00-5.30pm
Kind regards,
Switchmedia Web Support
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★☆☆☆☆
“COMPLETE SCAM. Relie on peoples nature.”
Written on: 23/01/2013
Had letter.. 1 year hosting Deal. Set it up. Now want £188 and said i agreed to 2 year contact that was never once clearly stated. No letters or Calls. Never see a penny from me. Scam artists.. Trying to get you to join for small fee holding u by the throat for another year to pay them the money u first saved and more. Con. (read more)
Switchmedia_Websupport's Comment
Written on: 24/01/2013
Sorry to read your recent experience has been unsatisfactory.
Switchmedia cannot sustain a free service and the initial agreement is two years. 2nd year renewals are required to fulfill the obligations of the agreement as set out in the terms and conditions of sign-up.
Kind regards,
Switchmedia Web Support
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Antonyr123's Comment
Written on: 24/01/2013
stop talking rubish. this reply as been used 10s of complaints. i was guided over the phone while it was setup. no terms was told to me and either was i told to read them. i'm calling trading standards as i type this.
there 100s of review about this issue of customers being made full aware of this
if avg amountbis £150 x 200 people is over £30,000 from unaware customer u have taken money from. i sure there many others.
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Antonyr123's Comment
Written on: 24/01/2013
for record. it is illegal for them to take money from ur account. unless u setup a payment service via phone or letter. You cant be charged like this from just clicking a box on ur pc. If they take any money from you. report them.
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Switchmedia_Websupport's Comment
Written on: 25/01/2013
Payment is uplifted with authorisation in line with Switchmedia terms and conditions (see http://www.switchmedia.co.uk/terms). Opening an account and using the service is in acceptance with the way we work.
Kind regards,
Switchmedia Web Support
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Antonyr123's Comment
Written on: 25/01/2013
verble and post are only ways i can agree to setup payment scheme /diect debt which makes a 2 year contract impossable. because ino payment would ever been agreed. i havn't signed anything.
Told to me by trading standard and my credit card issuer who as changed my details on my account. by law visa cant stop a payment unless they feel it against the law... They did.
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Antonyr123's Comment
Written on: 25/01/2013
there 100s of reviews all over the internet complaining about the company u feel cause its in the small print on the website that i was not told to read or told on the phone. you think thats correct.
grow some ----- and say your misadverting ur service because u know people are struggling to build there own companys. i'm not wasting my time with them. ill see u in court because it'll come to it.
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Switchmedia_Websupport's Comment
Written on: 25/01/2013
Switchmedia support new business providing hosting FREE for the first year and a domain at a reduced rate. The nature of our business means that we can't always explain processes in a telephone call. That is why we set out the way we work in the Switchmedia terms and conditions, which opening an account and using the service is in acceptance with. It is referred to in the offer letter, welcome letter and every piece of correspondence from Switchmedia.
I do apologise if your recent experience with Switchmedia has been unsatisfactory.
Kind regards,
Switchmedia Web Support
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Switchmedia_Websupport's Comment
Written on: 28/01/2013
Sorry to read your recent experience has been unsatisfactory.
The internet will always be a place for like-minded people to gather. Switchmedia clearly set out the way we work in the Switchmedia terms and conditions which opening an account and using the service is in acceptance with.
Switchmedia help new companies get off to a flying start by providing free hosting and unfortunately cannot sustain a free service forever.
Kind regards,
Switchmedia Web Support
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★☆☆☆☆
“Same as the other reviews”
Written on: 08/01/2013 by Turboboy1
Took out a years free domain. Wrote to them before the second year to say the company was not trading and did not want to take a second year out. Being threatened about legal action for the second years payment which was never signed or agreed for. What a rip off. Of course, they never received my letter and there is no way to e-mail them! Do not use this company! (read more)
Switchmedia_Websupport's Response to Turboboy1's Review
Written on: 11/01/2013
Sorry to read your recent experience of Switchmedia has been unsatisfactory.
Switchmedia provide free hosting for the first year (usually £79 + VAT) and a domain at a reduced cost of £5.00 + VAT (usally £20.00 + VAT) as part of a two year term. Switchmedia understand it can be difficult for business in it's first year and this offer is designed to help get your business off to a flying start by creating an online presence and marketable brand with email support.
Unfortunately Switchmedia cannot sustain a free service forever and 2nd year renewals must be paid in line with our initial agreement as set out in the Switchmedia terms and conditions (see http://www.switchmedia.co.uk/terms).
Kind regards,
Switchmedia Web Support
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★☆☆☆☆
“Dirty Rotton Scoundrels!!”
Written on: 07/01/2013
Switch Media are still at it! Still using predatory marketing tactics.Rubbish,useless product.No customer service.Common criminals preying on people who are trying to do something positive and sucking their bank accounts dry in the process. How do they sleep at night? Very well indeed! These scammers need a good wake up call. They grab all their cash on the internet. Well, the internet will also be the rock they perish on! If you have been involved with them,the odds are that you have been... (read more)
Switchmedia_Websupport's Comment
Written on: 11/01/2013
sorry to read your recent experience with Switchmedia has been unsatisfactory.
Switchmedia help start-up businesses get off to a flying start by providing free hosting for the first year (usually £79.00 + VAT) and a domain at a reduced cost of £5.00 + VAT (usually £20.00 + VAT) as part of a two year term (effectively two years for the price of one). Switchmedia understand it can be difficult for new businesses in their first year and this deal is aimed at giving them the support required to create an online presence and marketable identity with email support.
Unfortunately Switchmedia cannot sustain a free service and payment is required for 2nd year renewals in line with the initial agreement as set out in the Switchmedia terms and conditions (see http://www.switchmedia.co.uk/terms) which opening an account and using the service is in acceptance with.
Kind regards,
Switchmedia Web Support
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★☆☆☆☆
“very unhappy, do not trust them”
Written on: 28/12/2012
When I registered my company, I received a business pack, and included in the pack was a leaflet for Switch Media. As I was looking for a website and email address, I decided to use Switch Media- their prices seemed very competitive. However, after the first twelve months I received a massively inflated bill from them. When i phoned to inquire, I was bluntly told that they were entitled to do this, I was tied into them for another year, and I should have read the smallprint on the website... (read more)
Switchmedia_Websupport's Comment
Written on: 31/12/2012
Sorry to read your recent experience with Switchmedia has been unsatisfactory.
Switchmedia provide free hosting for the first year (usually £79.00 + VAT) and a domain at a reduced cost of £5.00 + VAT (usually £20.00 +VAT) as part of a new business start up deal for two years.
This is set out in the way we work which is detailed in the Switchmedia terms and conditions (see http://www.switchmedia.co.uk/terms) which opening an account and using the service is in acceptance with.
If you are experiencing any issues with mail please do not hesitate to contact our technical support team on 03700 502 520 available Mon-Fri 9.00-5.30pm or alternatively raise a support ticket via user control panel.
Kind regards,
Switchmedia Web Support
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Penyfan's Comment
Written on: 17/01/2013
I did raise a support ticket when I was experiencing difficulty accessing the email.... at no point did the support operative advise that I do not access through the standard switch media login page, but that I had to enter webmail.switchmedia.co.uk into my address bar...... It may be wise for switch media to actually supply this information in any one of the welcome emails since its kind of important..... an absolute shambles! I had to wait 35mins hanging on a phone to be told this..... who are you guys?????
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Switchmedia_Websupport's Comment
Written on: 17/01/2013
Thank you for your patience waiting in prolonged queues during busy periods. We are currently performing maintenance on our mail platform and these updates would not have been included in your initial welcome email.
Please accept our apologies for any inconvenience caused.
Kind regards,
Switchmedia Web Support
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★☆☆☆☆
“Stay away from Switch Media”
Written on: 03/12/2012
Like many of the reviews on this site my experience is the same - Switch Media are terrible. Do NOT enter into any contract with them. They tie you into a 2-year contract with low start up then hit you with a bill for £118 which they say was in the introductory letter - I didn't see it. I have just spent an uncomfortable 45 minutes on the phone with Switch Media today - they kept saying the same thing, read our T&Cs. Not helpful at all. Also their support is terrible - don't know how... (read more)
Switchmedia_Websupport's Comment
Written on: 05/12/2012
Sorry to read your recent experience with Switchmedia has been unsatisfactory.
Switchmedia assist new start-up businesses offering free hosting for the first year (normally £79.00 + VAT) and a domain at a reduced cost of £5.00 + VAT (normally £20.00 + VAT) as part of a two year term as set out in the terms and conditions of the offer (see http://www.switchmedia.co.uk/terms)
Opening an account and using the service is in acceptance with these terms and unfortunately Switchmedia cannot sustain providing a free service to customers and 2nd year payments is required to fulfill the contractual obligation of the initial agreement.
Kind regards,
Switchmedia Web Support
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Sunshineyellow's Comment
Written on: 05/12/2012
Hi,
I spoke to your Renewals department yesterday and your agent verbally abused me and openly insulted me - basically stating that I was too stupid to read a letter (btw I have a Masters degree) and you were going to send a Debt Management company to my house - threats!! Surely this is no way to treat or speak to a customer no matter what the nature of the query. I firmly believe that the second year costs should be highlighted in the contract when you actually take it out not on an advertising letter - that way it is clear what one is signing and making a commitment. The T&Cs do not mention the costs - they are generic. Surely a 2000% increase in year 2 would set alarm bells ringing and make one take notice. Again as I say I would NOT recommend Switch Media to anyone simply based on on terrible customer experience and I would be very surprised if Switch Media condone your agent's behaviour. Also apologies are cheap if they are not genuine.
Regards
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Switchmedia_Websupport's Comment
Written on: 06/12/2012
Please be aware Switchmedia do not accept or condone the levels of service that you have received and we would appreciate calling our team on 03700 502 520 to discuss the account so that the call may be traced and appropriate action taken.
All calls are recorded for training purposes.
Kind regards,
Switchmedia Web Support
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Sunshineyellow's Comment
Written on: 08/12/2012
I called Switchmedia Customer services, was held in a queue for 9 minutes and eventually gave up. I have spent about an hour now with this issue, most of it on my mobile phone, and it is not economical for me to continue discussing. I have previously asked if Switchmedia can call me and was told "we are too busy to do outbound calls to customers". It is clear to me that I am not important to Switchmedia and that once Switchmedia have my contract they do not value customers - sort of backs up my and others comments.
Regards
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Switchmedia_Websupport's Comment
Written on: 10/12/2012
We do apologise for prolonged waiting in queues during busy periods. Rest assured we are providing comprehensive support to our customers. Please email customerescalations@switchmedia.com with your Account ID and details and we will invstigate immediately.
Thank you for your patience.
Kind regards,
Switchmedia Web Support
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★☆☆☆☆
“Horrible Horrible Horrible”
Written on: 30/11/2012
What can I say, you've probably read the other reviews? Just stay away! They don't care about the customer at all, only in it to take as much of your money as they possibly can. Customer service is very poor, I will sum it up in sentences: "go read our t&c found on switchmedia website" and "don't bother not paying/charging back payments, we can send debt collectors and take you to court". Not very nice people, I can just sense in their voice that they receive the same call over and over and... (read more)
Switchmedia_Websupport's Comment
Written on: 05/12/2012
Sorry to read your recent experience with Switchmedia has been unsatisfactory.
Switchmedia help start up businesses offering free hosting for the first year (normally £79 + VAT) and a domain at a reduced cost of £5.00 + VAT (normally £20.00 + VAT) part of a two year term (effectively two years for the price of one). The offer is subject to terms and conditions which can be read online at www.switchmedia.co.uk/terms
Unfortunately Switchmedia cannot sustain providing a free service and 2nd year renewals is required to fulfill the contractual obligation of the initial agreement.
Please be reminded opening an account and using the service is in acceptance with these terms.
Kind regards,
Switchmedia Web Support
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Sage21's Comment
Written on: 07/01/2013
Horrific company!! Predators!
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★☆☆☆☆
“Misleading Product”
Written on: 12/10/2012 by SeemaK (2 reviews written)
This company tempts you with a ridiculously low price and you are only paying for a page that cannot be modified to user needs. The following year they are very aggressive in extorting a payment for the second year even though the web page is inactive and they insist that you have signed a two-year contract even though they accompanying document that they sent has no indication of it being a two-year contract. I will never be using their services ever again, and I don't recommend their... (read more)
Switchmedia_Websupport's Response to SeemaK's Review
Written on: 16/10/2012
Sorry to read your recent experience with switchmedia has been unsatisfactory.
Switchmedia assist start-up companies with a new business deal offering a domain at a reduced cost of £5.00 +VAT (normally £20.00 + VAT) and FREE Hosting for the 1st year (normally £79.00 + VAT) as part of a two year term (effectively two years for the price of one).
As well as webspace with a free basic webpage (which is limited in the way of customisation) is perfect for creating an online presence as our premium design department can discuss online plans and needs with intent to develop should you wish to opt for a professional design.
Switchmedia set out the arrangement and our operating guidelines in the terms and conditions (see http://www.switchmedia.co.uk/terms) which opening an account and using the service is in acceptance with.
Our support services are available Mon-Fri 9.00-5.30pm on 03700 502 520 should you wish to discuss the account or have any questions.
Kind regards,
Switchmedia Web Support
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★☆☆☆☆
“100% SCAM & FRAUD”
Written on: 11/10/2012
this company keeps sending me invoices and letters and emails demanding payment for their "services" that I had refused 5 mins after I saw the website they delivered. I did cancel the contract immediately but they did not accept it and demanded payments for next year despite the fact I have disestablished my Ltd ( because of the problem with them) and they are now invoicing on my first name instead f the company name that does not exist any more. how funny! they are just a bunch of miserable... (read more)
Switchmedia_Websupport's Comment
Written on: 11/10/2012
Sorry to read your recent experience with Switchmedia has been unsatisfactory.
When dissolving a company, all reasonable endeavours should be made to resolve any outstanding debts.
Services provisioned are billed accordingly inline with the initial agreement which is outlined in the Switchmedia terms and conditions (see http://www.switchmedia.co.uk/terms) which opening an account is in acceptance with.
Please call 03700 502 520 to settle any outstanding debts owed and close the account.
Kind regards,
Switchmedia Web Support
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★☆☆☆☆
“Another one mugged by SwitchMedia! ”
Written on: 01/10/2012
Like everyone else we formed a Limited Company last year and then received a letter offering us domain name registration and hosting for the year at £5. We accepted although never used the facilities, then just found £118 taken out of our account today by them. Very rude on the phone and go straight into what must be their standard patter about it being in the terms and conditions. Absolute rip off - please tell others. SwitchMedia please dont post some patronising response about it being... (read more)
Switchmedia_Websupport's Comment
Written on: 01/10/2012
Sorry to read your recent experience with Switchmedia has been unsatisfactory.
Indeed Switchmedia do offer start-up companies free hosting for the first year (normally £79.00 + VAT) and a domain at a reduced cost of £5.00 + VAT (normally £20.00) as part of a two year term (effectively two years for the price of one).
Unfortunately Switchmedia cannot sustain a free service and 2nd year renewals are required as part of the 2 year agreement. This is set out in the terms of use which opening an account and using the service is in agreement with.
Kind regards,
Switchmedia Web Support
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Jostew's Comment
Written on: 01/10/2012
Update:
We have now written to
Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
London
EC4Y 8JX
We have asked them to investigate and would ask others affected to do the same...
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Maka2010's Comment
Written on: 27/02/2013
I also fell for this. It would not be so bad if their product actually works. I will also be writing to the office of fair trading
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Whet11's Comment
Written on: 12/12/2012
I bought a domain name with 1 year free hosting from switch media in Feb 2012 .The email did not work and still does not work. The support servcies call wait is l;ong and costly and support tickets dont get respond to. I want to transfer as people were complaining and i started using my own email. My starte up di not have a chance the type of business out there seemed to thrive on scamming start ups. I am unemployed and then find these people are climing i have invoice now till 2013, 2014, I never at any time agreed to a contract or saw a contract on line or in any shape or form. No-one initially or thereafter informed me there was a contract . I bought the domain and free 1 year hosting from a leaflet that came with the incorporation information. There is no hope for small business with thiefs like this.I have always managed what I buy carefully. There was no mistake on my part. They embellished this as and add on. These are business that rip off new business so that they die off before take off, like mine.
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See next 10 reviews
Showing 11 - 20 of 66 Reviews
★☆☆☆☆
“Wish I had read a review before I dealt with switchmedia”
Written on: 25/09/2012 by jiks
I registered a company last year and in a couple of days received a letter from switchmedia (looked like it was part of the Companies house) congratulating me for the new company setup and offering me a domain name for £6 for a year. I signed up only because it was £6 and never used the domain and just a few days back received an invoice for £118. Sent an email to their accounts and admin dept saying I dont wish to renew. Had a phone call from switchmedia saying that the contract was for... (read more)
Switchmedia_Websupport's Response to jiks's Review
Written on: 26/09/2012
Sorry to read your recent experience with Switchmedia has been unsatisfactory.
Switchmedia offer start-up companies free hosting for the 1st year (normally £79.00 + VAT) and a domain at a reduced cost of £5.00 + VAT (normally £20.00 + VAT) as part of a two year term (this is outlined in the initial agreement set out in the terms and conditions (see http://www.switchmedia.co.uk/terms) Effectively two years for the price of one.
Renewal payment of 2nd year is required as a contractual obligation as the first year is provided for free.
Please do not hesitate to call our team on 03700 502 520 if you wish to discuss the account.
Kind regards,
Switchmedia Web Support
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★☆☆☆☆
“Switch Medias Predatory Marketing”
Written on: 09/09/2012 by Tradewind
I formed a small limited Company and was contacted shortly afterwards by Switch Media. They offered me a fairly low priced package and I accepted it. The next year I was surprised to find that my cost had increased fourfold. I phoned about this and was told that if I wanted to cancel, I would have to fill in a cancellation form. I did just that. Later I was contacted by Switch Media was and told that I couldn't cancel as I had a two year contract. I cannot find where that is stated, but... (read more)
Switchmedia_Websupport's Response to Tradewind's Review
Written on: 10/09/2012
Sorry to read your recent experience with Switchmedia has been unsatisfactory.
Switchmedia offer new business FREE hosting for the 1st year (normally £79.00 + VAT) and a domain at at a reduced cost of £5.00 (normally £20.00 + VAT as listed on www.switchmedia.co.uk) as part of a two year term (effectively 2 years for the price of one).
Customers are liable for 2nd year renewal payments to honour the contractual obligation of the initial agreement (see http://www.switchmedia.co.uk/terms).
Kind regards,
Switchmedia Web Support
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Stuartm343's Response to Tradewind's Review
Written on: 12/09/2012
I just had the same experience with them, Invoice states 1 year for £6.00 nothing regarding a 2 year contract, the webpage is terrible they say email is included yet I have nothing..but a page I'm unable to add a logo to or do anything with but add a description,best bit they want £118 for the 2nd year or cancel it for the same amount!!
If I dont pay it they will send it to collections...this could an Interesting court experience since I dont have any of the below since Jan 12 !!
Light/Medium Web & Email Use for Start Ups
• DNS Management
• x2 POP Accounts
• 1000 Email Addresses
• 200 MB Web Space
• 10 GB Bandwidth
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Switchmedia_Websupport's Response to Tradewind's Review
Written on: 13/09/2012
Sorry to read your recent experience with Switchmedia has been unsatisfactory.
Please call our support team immediately on 03700 502 520 available Mon-Fri 9.00-5.30 to report any technical issues you may be experiencing and we will endeavour to resolve as quickly as possible.
Alternatively you can raise a support ticket through user control panel. Tickets are usually picked up in a couple of minutes although during busy periods we aim to respond within 24 hours.
Kind regards,
Switchmedia Web Support
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★☆☆☆☆
“Switch Media worst hosting company I’ve ever used ”
Written on: 05/09/2012 by Hammy870 (1 review written)
Switch Media have got to be the worst hosting company I’ve ever used. Customer service is non-existent. I have been trying to get our domain redirected for 7 months and still no joy. Switch Media have charged to do this (although free with other hosts) and when a credit was requested all I got was a load of abuse. Shocking service would never use. (read more)
Switchmedia_Websupport's Response to Hammy870's Review
Written on: 06/09/2012
Sorry to read your recent experience with Switchmedia has been unsatisfactory.
Support tickets are usually picked up in a couple of minutes although during busy periods we aim to respond within 24 hours.Please call our team on 03700 502 520 available Mon-Fri 9.00-5.30pm as waiting on a redirect for 7months with no joy is completely unacceptable.
Please have your account details ready and we will investigate further.
Kind regards,
Switchmedia Web Support
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★☆☆☆☆
“Scam”
Written on: 30/08/2012
I too took out a contract with SwitchMedia last year and am now being hounded by them with invoice reminders. I have phoned the Consumer Citizens Advice and they have advised me to send Switch Media a letter - recorded delivery - stating that I will not pay as per the Supply of Services and Goods Act 1982, as I feel that they are in breach of contract. They also advised that they will pass the information regarding SwitchMedia to The Office of Fair Trading, along with the complaint. I... (read more)
★☆☆☆☆
“Awful! Scammers! Mis-leading! ”
Written on: 30/08/2012 by Ian_Victor (1 review written)
Had a leaflet posted to my address with an enticing offer of £5 a month. Professional looking letter that shows you a preview of your potential website. Signed up online, however, no terms and conditions were presented before finalising which I found very odd and should have got alarm bells ringing from there on. The next day I get a call from a member of the team who tell me they can "upgrade" my website but at a cost of over £500! I promptly refused their offer. Not being made aware of... (read more)
Switchmedia_Websupport's Response to Ian_Victor's Review
Written on: 30/08/2012
Sorry to read your recent experience with Switchmedia was unsatisfactory.
Please be aware the offer letter clearly states the offer of a domain at a reduced cost of £5.00 + VAT (normally £20.00 + VAT)) and Free hosting for the year (normally £79.00 + VAT). This is part of a two year term (effectively 2 years for the price of 1) and is outlined in the terms and conditions which is referred to in the offer letter, welcome letter and every correspondence from Switchmedia.
Opening an account and using the service is in agreement with Switchmedia terms and conditions.
Switchmedia provide a free basic webpage, although limited in the way of customisation our Premium Design Department are available to discuss your online plans and needs.
Please do not hesitate to call our team on 03700 502 520 if you wish to discuss the account.
Kind regards,
Switchmedia Web Support
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Kelsah's Response to Ian_Victor's Review
Written on: 30/08/2012
With regards to the offer letter - it does state all that at the bottom - BUT DOES NOT STATE THAT IT IS A TWO YEAR CONTRACT-
It just says and thereafter annually.............which is if you choose to ............not because you are bullied to!!!!!
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Switchmedia_Websupport's Response to Ian_Victor's Review
Written on: 30/08/2012
Sorry to read you feel Switchmedia bully into renewing.
Switchmedia in good faith offer new businesses free hosting for the first year and a domain at a reduced cost (effectively two years for the price of one).
Unfortunately we cannot sustain a free service and the 1st year hosting provided for free is part of a two year term as clearly stated in the terms and conditions of opening an account with this offer (see http://www.switchmedia.co.uk/terms)
Kind regards,
Switchmedia Web Support
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Ian_Victor's Response to Ian_Victor's Review
Written on: 31/08/2012
How about a mention of the cancellation or cooling off period? None of that was mentioned at all. Also perhaps you should have someone in your complaints department responding to calls and emails instead of refreshing and responding to negative comments the majority of customers have left here on the reviewcentre!!
An absolute joke of a company!
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Switchmedia_Websupport's Response to Ian_Victor's Review
Written on: 03/09/2012
Please be advised all details are included in the Switchmedia terms and conditions (see http://www.switchmedia.co.uk/terms) which opening an account and using the service is in acceptance with.
Kind regards,
Switchmedia Web Support
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★★★★★
“Diff experience to others”
Written on: 28/08/2012 by nui1 (2 reviews written)
I've had a positive experience with Switch... letter in the post offering me a special rate for replying then reverting to their standard rates after year1 BUT is a 2 year deal... Checked out their website and I was actually getting a cheap deal, but given its over 2 years the accountant in me just calcs what the effective price is p/a and its £52 p/a or they do 1 year contracts. All in all a good deal for what we got. They should improve their marketing as this simple math makes more... (read more)
★☆☆☆☆
“Dishonest Beyond Belief!”
Written on: 25/08/2012
Can't even recall how I got involved with SwitchMedia but I ended up with a domain name a really awful basic web page. Have been trying to cancel it for over a year and all I get are further invoices to an old address. Beware these cowboys, you'll get poor service and find it hard to leave once you have joined! (read more)
Switchmedia_Websupport's Comment
Written on: 28/08/2012
Sorry to read yoru recent experience with Switchmedia has been unsatisfactory.
Our Cancellations team are available Mon-Fri 9.00-5.30 by calling 03700 502 520 to discuss accounts and advise accordingly.
The free basic webpage provided by Switchmedia is limited in the way of customisation however our Premium Design department are happy to discuss your online plans and needs.
Kind regards,
Switchmedia Web Support
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★☆☆☆☆
“STAY AWAY!!”
Written on: 24/08/2012
I wish someone had warned me about these people first. I never would have dealt with them. These people are scammers.Once they have your credit card details, they will not hesitate to take money off it and claim you authorised it. Then, when your domains come up for renewal, you will not be able to transfer them to a reputable company, as they will hold you to ransom, demanding outrageous payments from "terms and conditions" which they never sent you up front. BEWARE - you will regret doing... (read more)
Switchmedia_Websupport's Comment
Written on: 28/08/2012
Sorry to read your recent experience with Switchmedia has been unsatisfactory.
Switchmedia use an auto-renew facility to allow customers to renew their services in a timely manner without the worry of remembering to renew their services which allows our customers to focus on their core business.
Opening an account and using the service is in acceptance with Switchmedia terms and conditions. (see http://www.switchmedia.co.uk/terms)
Please do not hesitate to call our team on 03700 502 520 available Mon-Fri 9.00-5.30 if you have any questions.
Switchmedia will action all transfer requests on a current active domain outwith the initial 60 day registration period.
Kind regards,
Switchmedia Web Support
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★☆☆☆☆
“They only care about taking you money - Terrible support”
Written on: 31/07/2012 by derrick2012
I bought domain and hosting from them. i called their support line to get help i wasited for 20mins to be put through to someone but they never did.I called sales department and I was put through straight away. (read more)
Switchmedia_Websupport's Response to derrick2012's Review
Written on: 01/08/2012
Sorry to read your recent experience of Switchmedia has been unsatisfactory.
I do apologise for the pro-longed queues during busy periods. Please be assured we are providing comprehensive support to our customers.
Our Support line is available Mon-Fri 9.00-5.30pm on 03700 502 520 or alternatively you can raise a ticket through user control panel support section. Tickets are usually picked up in a couple of minutes although during busy periods we aim to respond within 24 hours.
Kind regards,
Switchmedia Web Support
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★☆☆☆☆
“worst ever company I've dealt with switchmedia dont...”
Written on: 29/07/2012 by mohanchhapadia (1 review written)
This is the worst company I've ever dealt with in my life. They never told me that I am entering into a 2 year contract. I just had a leaflet with companies house saying £5 a year. Miss selling. I am just wondering how come this company still exists and nobody has taken them to court as yet. This is complete miss selling as it doesn't say about the 2 year contract neither on the welcome letter nor on any subsequent letter and only I've found out after a year when they sent me a £118... (read more)
Switchmedia_Websupport's Response to mohanchhapadia's Review
Written on: 30/07/2012
Sorry to read your experience with Switchmedia has been unsatisfactory.
Switchmedia offer free hosting for the first year (normally £79.00 + VAT) and a domain at a reduced cost of £5.00 + VAT (normally £20.00 + VAT) as part of a two year term (effectively two years for the price of one). This is stated in the terms and conditions which opening an account and using the service is in acceptance with.
Switchmedia terms and conditions are frequently reffered to in every communication from Switchmedia. They can be viewed online at www.switchmedia.co.uk/terms
Kind regards,
Switchmedia Web Support
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See next 10 reviews
Showing 21 - 30 of 66 Reviews
★☆☆☆☆
“SWINDLE MEDIA: a completer rip off!!”
Written on: 20/07/2012
I signed up with 'switch media' 2 years ago. I was completely unaware of a minimum 2 year contract until they charged my card for renewal without permission and fully one month before the invoice due date. In response to this sneaky and underhanded act, I promptly cancelled the account (a booby trapped obstacle course) but was unable to retrieve the renewal charge. My domain was then taken down by 'switch media' and released to the open market (even though I had still paid for their... (read more)
Switchmedia_Websupport's Comment
Written on: 24/07/2012
Sorry to read your recent experience with Switchmedia has been unsatisfactory.
Switchmedia offer start-up businesses FREE hosting for the first year (normally £79.00 + VAT) and a domain at a reduced cost of £5.00 + VAT (normally £20.00 + VAT) as part of a two year term (effectively two years for the price of one).
If Switchmedia have not received authorised notice of cancellation of active services then it is Switchmedia's highest priority to ensure continuity of service and protect our customers valuable internet assets. Services will seek to uplift funds in advance (upto 30 days) to ensure timely registration.
Providing the required completed cancellation form will then relinquish the account holder from any rights of ownership as service(s) will be terminated.
Inline with Data Protection and to authenticate verification of account holder all users must satisfy security requirements providing information setup at time of sign-up.
Please do not hesitate to contact our team on 03700 502 520 should you wish to discuss an account or service(s).
Kind regards,
Switchmedia Web Support
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★☆☆☆☆
“SCAM!!! AVOID AT ALL COST!!!”
Written on: 10/07/2012
Attract you with very low initial cost, then tie you with two years contract with outrageously expensive hosting fee on the second year, which was not made known to user on selling point. Very bad customer service and support team was rude. When asking to put through to customer services, was told there was no one available to attend to my query, promised to call me back but nothing happened. (read more)
Switchmedia_Websupport's Comment
Written on: 11/07/2012
Sorry to read your experience with Switchmedia has been unsatisfactory.
Switchmedia assist new companies get off to a flying start offering FREE hosting for the 1st year and a domain at a reduced cost of £5.00 + VAT as part of a two year term (effectively two years for the price of one).
All renewal costs are inline with prices as listed on www.switchmedia.co.uk and our support team are available to discuss accounts or any aspects of the service we provide Mon-Fri 9.00-5.30pm on 03700 502 520 from our fully owned and managed UK based datacentres.
For full terms and conditions please visit http://www.switchmedia.co.uk/terms
We do strive to deliver world class customer service and customer feedback is greatly appreciated. Please e-mail reviewcentre@iomart.com detailing your experience and we will investigate further.
I do apologise for queues and waiting times during busy periods. Please be assured we aim to provide comprehensive support to all our customers.
Kind regards,
Switchmedia Web Support.
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★☆☆☆☆
“complete scam AVOID”
Written on: 26/06/2012
Well having transferred domains all over the internet for clients for 8 years now, its normally quite an easy process for top level domains, ie. .com .net, the outgoing provider sends you epp key on request and unlock's domain to you can easily transfer to another provider cost on their end zero, However i have had the sad misfortune of having to deal with switch media over the last week. They point blank refuse to lets us conduct the transfer from our end by providing epp code and unlock,... (read more)
Switchmedia_Websupport's Comment
Written on: 26/06/2012
Sorry to read your recent experience with Switchmedia has been unsatisfactory.
All transfer requests are handled by our support team available on 03700 502 520 Mon-Fri 9.00-5.30pm from our fully owned and managed UK based datacentres. Alternatively you can raise a support ticket which is usually picked up in a couple of minutes although during busy periods we aim to respond within 24 hours.
Transfer requests are processed within the same working day and relevant e-mail sent to the admin contact of the domain.
DNS Management can be configured through the user control panel and if you require further asisstance or special requirements our support team will action any technical requests for you.
Switchmedia operate inline with our terms and conditions which set out the way we work. Opening an account and using the service is in agreement with these terms. (see http://www.switchmedia.co.uk/terms)
All complaint correspondence can be sent to customerescalations@switchmedia.co.uk where it will be investigated thoroughly and responded to appropriately.
Kind regards
Switchmedia Web Support
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Robertja's Comment
Written on: 27/06/2012
I 100% agree with you as it mirrors my own experience and can appreciate your frustration. I had to call them up 3 times before I spoke to an advisor who wasn't dismissive of my issue or laughed at the thought of me transferring a domain name away from them. All very time consuming when I had a relately simple request.
This whole locking you out of your own domain surely can't be allowed. I don't know any other company that do this - and I've dealt with lots of hosting companies over the years.
I also can;t help but comment on the fact that in the below Switchmedia response they again mention the term "DNS management". If you don;t allow me to change my nameservers or change the registrar key I can't manage DNS. It's plain wrong that you say you have DNS management. GRanted, you have partial DNS management, but not DNS management that every other hosting company on the planet offers (E.g. full control, of your own domain name).
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Guest's Comment
Written on: 08/07/2012
I agree with Mick. I have had similar problems. Switch Media Ltd. is a dissolved company, despite their letterhead. Am reporting them to various agencies. Trying to talk to them.
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★☆☆☆☆
“Very Shady In My Opinion”
Written on: 23/06/2012 by robertja (5 reviews written)
I have been dealing with Switchmedia for a client and was frankly shocked by the way they generate leads. As many people who have reviewed them have found, my client fell for their cold call and signed up to their basic hosting and domain name offer. I'm not sure how legal it is, but I really disagreed with the language they used in their letters. My client showed me a letter from switchmedia that used language like "we are pleased to confirm your company registration is number is XXXX"... (read more)
Switchmedia_Websupport's Response to robertja's Review
Written on: 26/06/2012
Sorry to read your recent experience with Switchmedia has been unsatisfactory.
Please be aware opening an account with Switchmedia is in acceptance with Switchmedia terms and conditions (see http://www.switchmedia.co.uk/terms) which details the term is for two years.
Switchmedia provide start-up companies the offer of free hosting for the first year (normally £79.00 + VAT) and a domain at a reduced cost of £5.00 + VAT (normally £20.00 + VAT). All pricing is inline with the current price structure on www.switchmedia.co.uk and our team are available Mon-Fri 9.00-5.30pm to answer any questions or concerns our customers may have.
Switchmedia offer great value for money and support direct from our fully owned and managed UK based datacentres with over 10,000 satsified customers and growing.
Unfortunately we cannot allow a customer to cancel within the first free year as the 2nd year renewal payment is required to fulfill the contract (effectively two years for the price of one). We do take pride in delivering great customer service and the support experience you have noted is not the level of service we aspire to. Please forward any referencing Account details/Support Agent references to reviewcentre@iomart.com and we will investigate further.
Kind regards,
Switchmedia Web Support
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Robertja's Response to robertja's Review
Written on: 27/06/2012
@switchmedia response:
Thanks for the reply. I really aren't a fan of writing reviews about companies who have wasted so much of my time, but in this instance I feel my experience should be shared. Anyone only has to Google the term “Switchmedia Reviews” to find hundreds people complaining about exactly the same issue time after time. You have 3 very in depth reviews about the same issue alone this month on this very site!
"unsatisfactory" is an understatement based on the experience I had with yourselves. Once a customer has signed up I'm sure you contracts are totally water tight - I have no doubt of that fact. It's great you have thousands of happy customers, but that's no use to myself or anyone else here who has had a frankly terrible and time consuming experience with your company.
There is lots written about yourselves on the internet and on this very site and they literally ALL cite the same issue. I was shocked when I read them all before I spoke to you and put them down to a lot of people trying to damage your reputation. However, after dealing with yourselves they are all spot on unfortunately, as they ALL describe the same issue I had with your company.
As you're essentially cold calling people based on the free companies house data feed AND using, what I (and lots of people who review you) think, is very deceptive language in your letters a lot of none technical people get confused - they assume, like I did for a brief period, that you have some sort of arrangement with companies house in an official capacity - which you don't. Interestingly, when I asked one your advisors exactly they got my company data in the first place he said they have an agreement with companies house – which after a little reading on the subject, find quite hard to believe.
I'm looking at a scan of the letter you sent re a domain name and to congratulate me on my incorporation date and then to confirm what my company registration number is wrong – when I read that letter for the time I immediately assumed the company has an agreement with companies house. The language used there is wrong in my opinion. By using such language you're attempting to build some sort of trust or authority to unknowing customers.
I'm sure that once an unknowing person has gone ahead and replied to your official looking letter that they are tied into your 2 year contract, but that isn't the issue here. It's how you got that person to sign up in the first place.
There are other issues I've not mentioned too, like the fact that you say your offer full DNS control yet you don’t allow customers to change nameservers or change the registrar tag - thereby locking me out of my own domain. However, that isn't the issue here, it's your sales tactics to generate new customers.
I personally think your sales letters need totally reworking to remove all the mention of companies house, company incorporation dates and company numbers. Granted, this is freely available information, but the way you’ve used it is quite questionable in my opinion.
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Switchmedia_Websupport's Response to robertja's Review
Written on: 28/06/2012
Sorry to read you feel the offer is disingenuous in any way.
Switchmedia appreciate our customers valuable feedback as we are always looking for ways to improve the customer experience. DNS can be managed through the account and if there is any further assistance required our technical support team are available to action this for you either by telephone on 03700 502 520 Mon-Fri 9.00-5.30 or alternatively by raising a support ticket directly to our team which is usually picked up in a couple of minutes, although during busy periods we aim to respond within 24 hours.
We have taken points on board regarding DNS Management in control panel and these changes may appear in a future update.
Kind regards,
Switchmeda Web Support
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★☆☆☆☆
“Awful Awful Awful”
Written on: 12/06/2012 by jazuk (1 review written)
Really expensive, the renewal cost were unbelievable, really difficult to get customers services to do anything, cancelling was an absolute nightmare. Really wouldn't recommend to anyone. (read more)
Switchmedia_Websupport's Response to jazuk's Review
Written on: 15/06/2012
Sorry to read your recent experience with Switchmedia has been unsatisfactory.
We take pride in delivering great customer service and appreciate all feedback. If you can e-mail your account ID and details of your support experience to reviewcentre@iomart.com we will investigate further so as to improve our customer experience.
Switchmedia offer great value hosting packages at competitively marked prices with support available 24/7 and telephone support available Mon-Fri 9.00-5.30pm from our fully owned and managed UK based Datacentres.
Our cancellation process does require the customer to provide written correspondence with proof of Identification to ensure security of the account inline with Switchmedia terms and conditions (see http://www.switchmedia.co.uk/terms)
Kind regards,
Switchmedia Web Support
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★☆☆☆☆
“Same story here. Avoid like the plague.”
Written on: 02/05/2012 by Stitch_Greedier
Just as has happened to others I received the unsolicited offer of a cheap deal from Switch Media in the post. I called them and signed up over the phone. There was absolutely no mention of a two year contract at any stage of the process- I became aware of that recently when I received an invoice for £118 for renewal. I've just got off the phone with Dave in their sales/accounts team (which apparently consists of five people) who tells me they have over 100,000 happy customers- so I was... (read more)
Switchmedia_Websupport's Response to Stitch_Greedier's Review
Written on: 02/05/2012
Sorry to read your experience with Switchmedia has been unsatisfactory.
Please be aware that Switchmedia help start-up companies by offering free hosting for the first year and a domain at a reduced cost. This is part of a two year term (effectively a two years for the price of one) and is designed to get your business off to a flying start as we understand it can be difficult for new companies in their first year.
The terms of the service is set out in the original agreement which details the way we work and opening an account and using the service is in acceptance with these terms.
The 2nd year renewal is required as a contractual obligation and to make the offer feasable (the first year is FREE). All renewal prices are inline with the current price structure listed on www.switchmedia.co.uk and our support team are available Mon-Fri 9.00-5.30pm on 03700 502 520 to assist with your account.
Kind regards,
Switchmedia Web Support
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Guest's Response to Stitch_Greedier's Review
Written on: 10/05/2012
Same thing is happening to me right now. There was absolutely NO MENTION of a two year deal on the phone which they are now holding me to, despite the well-rehearsed script that was read to me just now. Would I like to close down my account for 50% of the fee to avoid any proceedings? Not really, bring it on.
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Guest's Response to Stitch_Greedier's Review
Written on: 21/05/2012
For the benefit of anyone that finds themselves in the same position, their actions are in breach of both the Unfair Terms in Consumer Contracts Regulations 1999 (the 1999 Regulations) and the Unfair Contract Terms Act 1977 (UCTA). I've got a lawyer dealing with it now.
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Guest's Response to Stitch_Greedier's Review
Written on: 28/05/2012
Hi,
I am facing the same problem here. What all the things i need to prove that switch media is doing wrong. What if i do not have the original flyer which they have sent me?
If any one is going for a legal case against this rip off please contact me . I am also planning to do the same.
mahendrakar.2005@yahoo.com
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Guest's Response to Stitch_Greedier's Review
Written on: 18/06/2012
Hi, I have the same problem
they are useing tricky agreement and puting you in 2 years contract, even if you don't know about it and now they are going to charge me for £118 !!!!!! fraud!!!!!! please do something - I am going to contarct with Citizen Bourneu Advice and Trading Standard in this case. IMPORTANT!!!! we need to know How many guys as we ARE here with the same problem with SWITCH MEDIA !!!!! speak UP all!!!! Vito
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Mick12745's Response to Stitch_Greedier's Review
Written on: 26/06/2012
Switchmedia.co.uk are they only company i have ever come across who wont provide epp keys and domain unlocks so you can transfer domain when it suits you and not be sucked into another charge by them.
you can also report them here
http://www.tucowsdomains.com/topic/disputes-and-complaints/
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Dejected's Response to Stitch_Greedier's Review
Written on: 20/07/2012
My story with switch media is pretty much the same as you guys here. It's important to let people know (especially start ups) about these unethical cheats.
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★☆☆☆☆
“DONT TOUCH THEM WITH A BARGE POLE”
Written on: 27/04/2012
Please, please dont sign up with this company. They reel you in with a £5 first year charge and then sting you 11 months later for at least £118.50. It may well be hidden somewhere in the terms and conditions but they certainly do not make it obvious when you initially sign. What is upsetting is that I may well have have spent much more money with them subsequently but now knowing how this company operates I wouldnt even dream about it! DONT GO NEAR THEM!!! (read more)
Switchmedia_Websupport's Comment
Written on: 27/04/2012
Sorry to read your experience with Switchmedia has been unsatisfactory.
Please be aware that Switchmedia offer start-up companies FREE hosting for the 1st year and a Domain at a reduced cost. This deal is a two year term (effectively two years for the price of one) and is designed to get your business off to a flyinf start as we understand it can be difficult for new companies in their first year.
All prices are inline with the current price structure listed on www.switchmedia.co.uk
Our Technical Support team are available Mon-Fri 9.00-5.30 on 03700 502 520 to answer any questions or queries regarding your account and will endeavour to provide support and resolve any issues.
Switchmedia Terms & Conditions can be read online at http://www.switchmedia.co.uk/terms and opening an account and using the service is in acceptance with these terms.
Kind regards,
Switchmedia Web Support
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Guest's Comment
Written on: 27/04/2012
Yes, I am aware NOW that it is a two year contract but my problem (and it sounds like I'm not the only one) is that it wasn't made CLEAR at all at the time that it was a two year contract.
And it may well be buried in the T+C somewhere but nowhere is it mentioned on the introductory letter or the welcome letter, which I am looking at right now.
As I mentioned in my earlier response, if you had been up front about everything, it is quite possible, probable even, that I would have spent much more money with your company at a later stage. Plus, and this is how you grow a good company, I would have told all my friends and family about what a great company you had been.
As it is now, I will do my utmost to spread the word about what a dishonest and deceitful company you are.
Please dont reply with your usual stock answer from switchmedia_websupport response about reduced first year costs/businesses off to a flying start/current price structures/contact details etc etc.
Just change the way you do business so poor saps like me dont get diddled out of £118.80 for no service whatsoever.
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★☆☆☆☆
“Its a conn - terrible service, terrible prices BEWARE”
Written on: 20/04/2012
Around £200 year 2 and you have to give 60 days notice - invoice comes after that of course. When you start a business you are a bit green and don't realise that companies house give your name to anyone who cares to ask. I doubt they care if they just get year 1 (read more)
Switchmedia_Websupport's Comment
Written on: 23/04/2012
Sorry to read your recent experience with Switchmedia has been unsatisfactory.
Switchmedia offer start-up companies Free Hosting for the first year and a domain at a reduced cost on a minimum 2 year term (effectively 2 years for the price of one).
All prices are inline with the current price structure on www.switchmedia.co.uk
Opening an account and using our service is in agreement with Switchmedia terms and conditions (http://www.switchmedia.co.uk/terms) which is a prerequisite of your sign-up. Our original agreement details the way we work, when and how payment is processed.
Kind regards,
Switchmedia Web Support
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★☆☆☆☆
“Shocking business”
Written on: 20/04/2012 by Selectannie (1 review written)
I have a customer been ripped off like many of you on here, paid a pittance last year and now been hit with £118 charge. Now this was taken 30 days early. Firstly it's in breach of their own terms and conditions (section 4.5), it is illegal to take an 'automatic' payment for anything before an invoice date or renewal date never mind 30 days before. Also when we register .co.uk domains we do so in the end with Nominet, who are there to take care of all domain owners. To give you an idea,... (read more)
Switchmedia_Websupport's Response to Selectannie's Review
Written on: 23/04/2012
Sorry to read your experience with Switchmedia has been unsatisfactory.
Switchmedia help start-up companies by offering a domain at a discounted price of £5.00 (normally £20.00) and Free Hosting for the first year (normally £79) as part of a minimum two year term (effectively two years for the price of one)
All payments of service are in advance of the service being provided and our auto-renew will attempt to renew services upto 14 days before the renewal date. The service may seek to uplift funds upto 30 days before renewal date. This is to ensure continuity of service and protect our customers valuable internet assets.
For security purposes we do requie a cancellation form to be completed and returned to authorise the closure of an account and we do require this upto 60 days (to avoid billing of an unwanted service which may be taken upto 30 days prior).
Switchmedia have more than 10,000 customers which we manage daily and our highest priority is to ensure timeley registration and renewal of our customers services and our terms detail timescales to allow minimum disruption to services and operations.
Switchmedia set out the way we work in the original agreement which is detailed in http://www.switchmedia.co.uk/terms which opening an account and using the service is in agreement with.
Kind regards,
Switchmedia Web Support
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★☆☆☆☆
“Service and Support Unbelievable Poor”
Written on: 16/04/2012
I have never heard of Switch Media until today and I really hope I don't hear about them again. The people at the support office are very poor indeed and you get the impression that they just couldn't be bothered in talking to you. (read more)
Switchmedia_Websupport's Comment
Written on: 17/04/2012
Sorry to read your experience with Switchmedia Support has been unsatisfactory.
We do take pride in delivering great customer service and endeavour to provide comprehensive support to every customer.
Please e-mail reviewcentre@iomart.com with any details you may have and we will investigate further.
Kind regards,
Switchmedia Web Support
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Guest's Comment
Written on: 28/06/2012
thank you very much for spreading the word of this company, I was just about to sign with them,then I deceided to stop and read reviews first..Thank you All.
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Showing 31 - 40 of 66 Reviews
★☆☆☆☆
“Do NOT reveal credit/debit card details to SwitchMedia”
Written on: 13/04/2012
Like a lot of customers, I've been caught out by SwitchMedia. I bought a domain name from them last May for a few quid, paid for a debit card. I was anticipating paying a few more quid to renew this a year later, but in March this year, I received an invoice from SwitchMedia for £118.15 for web hosting services (they don't host my website). When I rang to challenge this, I was told that by paying for the domain name, I had agreed to their terms and conditions (I don't recall ticking a box... (read more)
Switchmedia_Websupport's Comment
Written on: 17/04/2012
Sorry to read your recent experience with Switchmedia has been unsatisfactory.
Due to positive customer feedback regarding the auto-renew feature, Switchmedia operate auto-renew on services to protect customers valuable internet assets and to avoid disruption to service by default, the service can be opted-out by calling our technical support team on 03700 502 520.
All queries regarding the account, billing and transfers can be resolved by calling our team on 03700 502 520 available Mon-Fri 9.00-5.30pm on 03700 502 520
Switchmedia Terms & Conditions are online at www.switchmedia.com/terms
Kind regards,
Switchmedia Web Support
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★☆☆☆☆
“This company will scam you”
Written on: 29/03/2012
I paid £6 to secure a domain name for a website. A year later they billed me £118.80. I called and a rude woman told me I had entered into a contract for two years she said because I accepted their Terms and Conditions I was bound for another year of service. I checked these Terms and it says that if I don't cancel 60 days before the renewal date, they will charge my card. It also said in he terms that they are not required to inform you of the renewal until six weeks beforehand, so of... (read more)
Switchmedia_Websupport's Comment
Written on: 04/04/2012
I am sorry to read that your experience with Switchmedia has been unsatisfactory.
Switchmedia offer start-up companies free hosting for 12 months and a domain at a reduced cost on a two year term. Effectively this is a two years for the price of one deal as we understand it can be difficult for new companies in their first year.
After the initial free period the price returns to the normal rate inline with the current price structure listed on www.switchmedia.com
Our cancellation policy is that we require 60 days notice. This is to ensure the services are not renewed and cancelled in plenty of time.
Switchmedia set out the way we work and the terms and conditions in our original agreement which must be accepted before an account can be opened or services used and our support team remain available Mon-Fri 9.00-5.30pm to answer any questions, concerns or queries you may have.
Kind regards,
Switchmeda Web Support Team
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Guest's Comment
Written on: 12/04/2012
I experienced the same thing - only the £118 was taken from my account without prior notice or authorisation (to my horror, they used the stored details of the card I'd used to pay the £6 with last year) a full 30 days before the invoice was even due! I have 2 kids and am on a tight budget so I was devastated to unexpectedly find myself so seriously out of pocket. However, according to their own (legally iffy) terms and conditions, they authorise themselves to take money using stored details of credit/debit cards within 14 days of the invoice due date, instead of 30 days, as I experienced, so I've asked my bank to do a charge-back, particularly as it's for a service I neither want or asked for. I too will be contacting the ombudsman and various consumer watchdogs as it seems to me that SwitchMedia are treading a fine line. Just because something's in the small print, doesn't necessarily mean it's legal. As for their line (below) that 'we understand it can be difficult for new companies in their first year' - yes, it obviously is, with unpleasant, greedy sharks like SwitchMedia circling, waiting to take advantage of those who are new to business and a little bit naive!
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★☆☆☆☆
“Shocking service from all areas”
Written on: 01/02/2012 by richcrow
We have had nothing bust problems with Switch media. They are not fixing technical issues. They have billed us twice for hosting and taken months to repay. They have tried invoicing yearly for items that were paid for every two years. They do not communicate between departments. Bottom line - use someone else, do not waste your time or money! (read more)
Switchmedia_Websupport's Response to richcrow's Review
Written on: 12/03/2012
Switchmedia recently merged with The Iomart Group. This integration gave rise to unforeseen technical issues which our technicians quickly derived and resolved as quickly as possible.
I am sorry to hear that your experience with Switchmedia has been unsatisfactory.
Please contact our team if the refund for duplicate payment has still not been received.
Switchmedia offer 24/7 technical support with telephone support available Mon-Fri 9.00-5.30pm
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Diamonds67's Response to richcrow's Review
Written on: 25/06/2012
We have had the same problem! We cancelled our hosting only to be told that we did not so they charged us which we refused to pay! now they are claiming there is a cancelling procedure which they did not tell us on the phone
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★☆☆☆☆
“Don't use Switch Media”
Written on: 14/12/2011 by andysillett (1 review written)
They didn't really do anything and are not easy to contact. I think they just make their money from sneakily signing you up for 2 years when you think you are signing up for 1 and then telling you that your verbal cancellation was invalid and as you didn't cancel in writing 30 days before, they try charge you for another year. I'm not paying. They say they are taking legal action. I'll keep you posted! (read more)
Guest's Response to andysillett's Review
Written on: 01/02/2012
I have had the exact same problem with them. I too am not paying. I propose that we make this board a home of update on legal actions with Switch Media.
They have said they are sending a letter to me (2 weeks ago) which I have yet to receive, my guess is that they are attempting to run down the clock on my due date so that they can charge me interest.
They will not get a penny from me. FYI for everyone out there, unless a company makes you scroll through their terms and conditions before agreeing to them they are as legally binding as a hand shake, you are not commited unless you are forced to agree to it which we did not in this case.
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Switchmedia_Websupport's Response to andysillett's Review
Written on: 12/03/2012
I am sorry to read that you have not been satisfied with the services provided by Switchmedia.
Switchmedia provide Domain & Hosting services which enable use of e-mail management, webspace for custom website design and we also provide a free basic webpage to get you started.
Our support team are available Mon-Fri 9.00-5.30pm on 03700 502 520 or you can raise a support ticket through the control panel's support section.
Please call if you would like to discuss the account.
Kind regards,
Switchmedia Web Support
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★☆☆☆☆
“beware”
Written on: 08/12/2011
shocked. nobody told me i was in a contract. you start a domain for 5 pounds and then they send you an invoice after 11 months for the nexy year. contacted customer service. apparantly it is in small print.looked at it .it doesnt say it is obligatory or contract. told them to cancel. but they have threatened me with debt collectors. this is daylight robbery. we should report such companies to watchdog. there is no written contract.people very smartly tell you it is 5 pound to set a... (read more)
Switchmedia_Websupport's Comment
Written on: 12/03/2012
I am sorry to read that your experience of Switchmedia has been unsatisfactory.
Please be aware that the hosting term is for two years as we do provide hosting FREE for the first year and a domain at a reduced cost. Prices return to the normal rate after the first year inline with the price structure on www.switchmedia.co.uk
Our terms and conditions are referred to in the offer letter and any correspondence sent from Switchmedia in which it states the hosting term is for two years.
Due to the nature of the start-up offer we are unable to cancel the account after the first year as we require the 2nd year renewal to fulfill the contractual obligation of the agreement.
Kind regards,
Switchmedia Web Support
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★☆☆☆☆
“Dave is correct”
Written on: 12/10/2011
Dave is absolutly right. Do not use this company. They take money from your bank and not value for money. They get new companies address from company house and rob them. (read more)
★☆☆☆☆
“DO NOT USE SWITCH MEDIA”
Written on: 02/09/2011 by Davey01
I signed with these people just over a year ago, they then proceeded to milk my bank account taking money that wan't agreed and when i complained, referred me to T&C's in the small print. I then found out that they automatically renewed me without permission even though i had written to them to cancel. Despite several calls all of which went to the same person who was obnoxious and unbeleivingly rude they denied recieving the letter and the overall experience cost me several hundred... (read more)
Dontdoit's Response to Davey01's Review
Written on: 15/11/2011
Be careful, effectively I have ceased trading and tried to cancel my web page (obviously no need for it now), well within the permitted 30 days.
I sent it to support@switchmedia.co.uk which apprently no longer works but I have had no bounce back. They said I am in now in breach of contract and will send round the baliffs if I don't pay up. So they want me to renew and then cancel for a web site that I no longer need, and for a service that I don't need even before the renewal date.
Seems a bit heavy handed given I have been with them for 3 years. This does not send out the right message when many other sites offer guaranteed money back. Take my advise look at other sites first.
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Switchmedia_Websupport's Response to Davey01's Review
Written on: 12/03/2012
Switchmedia Support are available Mon-Fri 9.00-5.30pm to answer any questions, concerns or enquiries.
Automatic Renewal is a feature of our service which ensures continuity of service - meaning our customers do not need to worry about the hassle of remembering to renew their domain/hosting services, allowing them to focus on the most important part of their business - their customers.
I am sorry to read that your experience of Switchmedia has not been satisfactory. I will feedback these points to our development team who rely on feedback like yours to develop and improve ways we deliver great customer service.
Kind regards,
Switchmedia Web Support
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★★★★★
“Brilliant company, great tech support team, hope they...”
Written on: 29/04/2011
Brilliant company, great tech support team, hope they are staying with the company now its part of iomart group. Definately recommend to anyone (read more)
★★★★★
“I have been with these guys for 2 years now and the...”
Written on: 29/03/2011
I have been with these guys for 2 years now and the service is great, i can honestly say i have never had a problem with them. (read more)
★★★★☆
“Only open 8am to 6pm which is a bit of a pain, but...”
Written on: 18/06/2010
Only open 8am to 6pm which is a bit of a pain, but during the day never really wait in a queue. Not had any major issues with this company seem to be ok. (read more)
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Wendyhhhhh's Response to scol's Review
Written on: 04/04/2013
I am doing the same! I have the supporting evidence... let me know how you get on!
Scol's reply to Wendyhhhhh's Comment
Written on: 05/04/2013
yes I will spend a lot of time putting together the evidence next week. I may not succeed but Will do my utmost. I am very happy to be able to report just how bad the service is and how victimised I feel when someone takes your money without so much as a response or reason
Rs1Michael's reply to Scol's Comment
Written on: 11/04/2013
Hi how did use get in as I wanted to cancel only 6 months in and there saying I can't cancel untill my 2nd year and I gotta pay for that term 1st
How can they make me pay this when we may not agree on the new price
Any way out for for ?
Scol's reply to Rs1Michael's Comment
Written on: 12/04/2013
I am sending on all details to credit card company and euro consumer agency will keep you posted .
Luckily I held onto intial offer in post and there is no mention of 2 year deal
Wendyhhhhh's reply to Scol's Comment
Written on: 12/04/2013
Just done the same!
The initial offer and order confirmation make no reference to the two year period. The two year term is buried on page 5 out of 11 in the T&C referred to via the web site.
Wendyhhhhh's reply to Rs1Michael's Comment
Written on: 12/04/2013
I think that the consumer credit act may apply as Switch Media told me that they reclaimed the loss on the low cost in year 1 by the year 2 charges - effectively a form of credit.
You can get protection under the Consumer Credit Act
If you operate as a sole trader - within a partnership or as an unincorporated association - you are also protected by the Consumer Credit Act, under which you count as an 'individual'. The Act extends consumer credit regulation to business lending where the amount of the credit or hire agreement is £25,000 or less.
The Act does not apply to limited companies, limited liability partnerships or individuals of 'high net worth' (as long as this is agreed in writing beforehand).
Hope this helps...
Scol's reply to Wendyhhhhh's Comment
Written on: 15/04/2013
I am going for hip operation and as a sole trader will be out of work for several weeks with little income I will however follow up with great gusto and let you know how I get on .
thanks for references.
somebody else mentioned elsewhere that they did not tick box on website to accept understanding of offer